2021-2023 Jeep Grand Cherokee: Steering Issues and Repeated Problems

On 2023-05-31 10:13:56

Chrysler (FCA) will be contacting the owners of certain 2021-2023 Jeep Grand Cherokee SUVs because of a potential problem that could affect steering and lead to a loss of control. The recall comes after reports of steering issues in a 2023 Jeep Grand Cherokee, prompting the FCA Technical Safety Regulatory Compliance (TSRC) organization to launch an investigation in February 2023.

The investigation involved analyzing warranty claims and vehicle manufacturing records to identify the underlying cause of the problem. According to the defect report, the affected vehicles may have been improperly repaired on the assembly line, resulting in the incorrect installation of the steering column intermediate shaft.

It's important to note that this recall does not stem from a part defect but rather an assembly issue. In other words, the vehicles might have been built with a steering column intermediate shaft that was incorrectly assembled. To address the problem, the remedy involves properly installing the intermediate shaft to ensure the steering functions as intended.

The recall affects a significant number of owners, and FCA US is taking measures to contact those who own the affected vehicles. It is crucial for owners to respond promptly and take their vehicles to an authorized Jeep dealership for the necessary repairs.

This is not the first time the 2021-2023 Jeep Grand Cherokee has faced recall issues. Repeated recalls raise concerns about the overall reliability and safety of the vehicle model. Recalls can be frustrating and inconvenient for owners, especially if they experience recurring problems. In such cases, the lemon law can provide protection and recourse for consumers.

The Lemon law is a legal provision that exists to protect consumers who purchase vehicles with persistent defects or problems that impair their safety, value, or usability. It applies to vehicles that are covered by a manufacturer's warranty and have experienced a significant number of repair attempts without resolving the underlying issue.

In the case of the 2021-2023 Jeep Grand Cherokee, if owners continue to experience recurring steering problems even after the recall repairs, they may be eligible to seek relief under the Lemon law. The specific requirements and processes for lemon law claims vary by jurisdiction, so owners should consult with an attorney familiar with consumer protection laws in their respective states.

FCA US is aware of 15 warranty claims potentially related to the steering issue that prompted the recent recall. However, the number of affected vehicles could be higher since not all owners may have submitted warranty claims for the problem. This further emphasizes the importance of addressing the issue promptly to ensure the safety and reliability of the Jeep Grand Cherokee.

If you own a 2021-2023 Jeep Grand Cherokee, it is crucial to stay informed about any recalls or safety-related issues. Regularly checking the FCA US website, the National Highway Traffic Safety Administration (NHTSA) website, or other reliable sources for updates can help you stay up-to-date on any new developments or recalls affecting your vehicle.

In conclusion, the 2021-2023 Jeep Grand Cherokee recall due to steering issues highlights the importance of addressing safety concerns promptly. Owners should respond to the recall notice and have their vehicles repaired by authorized dealerships. If problems persist even after the recall repairs, owners may consider exploring their options under the Lemon law to seek appropriate relief. Ultimately, prioritizing safety and staying informed are key factors in ensuring a positive ownership experience with any vehicle.