Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10320
Recall Date: May 1, 2025
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10225
Recall Date: Mar 22, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10217
Recall Date: Jan 19, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2022-2023 S60, V60, S90L, XC60, and XC90 vehicles. An electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10198
Recall Date: Oct 20, 2022
Consumer Complaints
46 ComplaintsVolvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Corrective Action:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Additional Notes:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Mfg Campaign: 11519908
Recall Date: May 1, 2023
Volvo Car Usa, Llc
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Mfg Campaign: 11515127
Recall Date: Apr 3, 2023
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Mfg Campaign: 11515127
Recall Date: Apr 3, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 2023 model features a push button to shift the vehicle into park. When pressing the button, the vehicle does NOT always shift into park. I’m not sure if it only registers with a certain force, but often I’ve pressed the button many times only to realize that I’m not in park as I remove my foot from the brake and propel forward. I’ve been keeping the ‘auto break’ feature on this way when it doesn’t switch into park at least the car doesn’t possibly roll into something I’m parked behind. When Parking permanently and shutting the vehicle off I’ve started just turning the car off completely avoiding the step to put the car into park first. However, I don’t think it’s safe to have to take so much care to ensure your car switches into the park gear. I was only able to find one other person with the same complaint in an online forum, I believe because this shifter set up is new for all of the 2023 models. The person in the xc40 thread describes my exact safety concern. https://www.xc40forum.com/threads/gear-selector-park-button-requires-extra-force-to-shift-into-park.6079/
Corrective Action:
The 2023 model features a push button to shift the vehicle into park. When pressing the button, the vehicle does NOT always shift into park. I’m not sure if it only registers with a certain force, but often I’ve pressed the button many times only to realize that I’m not in park as I remove my foot from the brake and propel forward. I’ve been keeping the ‘auto break’ feature on this way when it doesn’t switch into park at least the car doesn’t possibly roll into something I’m parked behind. When Parking permanently and shutting the vehicle off I’ve started just turning the car off completely avoiding the step to put the car into park first. However, I don’t think it’s safe to have to take so much care to ensure your car switches into the park gear. I was only able to find one other person with the same complaint in an online forum, I believe because this shifter set up is new for all of the 2023 models. The person in the xc40 thread describes my exact safety concern. https://www.xc40forum.com/threads/gear-selector-park-button-requires-extra-force-to-shift-into-park.6079/
Additional Notes:
The 2023 model features a push button to shift the vehicle into park. When pressing the button, the vehicle does NOT always shift into park. I’m not sure if it only registers with a certain force, but often I’ve pressed the button many times only to realize that I’m not in park as I remove my foot from the brake and propel forward. I’ve been keeping the ‘auto break’ feature on this way when it doesn’t switch into park at least the car doesn’t possibly roll into something I’m parked behind. When Parking permanently and shutting the vehicle off I’ve started just turning the car off completely avoiding the step to put the car into park first. However, I don’t think it’s safe to have to take so much care to ensure your car switches into the park gear. I was only able to find one other person with the same complaint in an online forum, I believe because this shifter set up is new for all of the 2023 models. The person in the xc40 thread describes my exact safety concern. https://www.xc40forum.com/threads/gear-selector-park-button-requires-extra-force-to-shift-into-park.6079/
Mfg Campaign: 11513846
Recall Date: Mar 26, 2023
Volvo Car Usa, Llc
Defect Description:
SEATS
Potential Consequences:
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.
Corrective Action:
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.
Additional Notes:
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.
Mfg Campaign: 11511753
Recall Date: Mar 14, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.
Corrective Action:
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.
Additional Notes:
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.
Mfg Campaign: 11511753
Recall Date: Mar 14, 2023
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