Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10320
Recall Date: May 1, 2025
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10225
Recall Date: Mar 22, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10217
Recall Date: Jan 19, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2022-2023 S60, V60, S90L, XC60, and XC90 vehicles. An electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10198
Recall Date: Oct 20, 2022
Consumer Complaints
46 ComplaintsVolvo Car Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Corrective Action:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Additional Notes:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Mfg Campaign: 11590688
Recall Date: May 25, 2024
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Corrective Action:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Additional Notes:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Mfg Campaign: 11590688
Recall Date: May 25, 2024
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Corrective Action:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Additional Notes:
I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.
Mfg Campaign: 11590688
Recall Date: May 25, 2024
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Corrective Action:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Additional Notes:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Mfg Campaign: 11586275
Recall Date: May 1, 2024
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Corrective Action:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Additional Notes:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Mfg Campaign: 11586275
Recall Date: May 1, 2024
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Corrective Action:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Additional Notes:
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Mfg Campaign: 11586275
Recall Date: May 1, 2024
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Corrective Action:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Additional Notes:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Mfg Campaign: 11548806
Recall Date: Oct 7, 2023
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Corrective Action:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Additional Notes:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Mfg Campaign: 11548806
Recall Date: Oct 7, 2023
Volvo Car Usa, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Corrective Action:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Additional Notes:
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Mfg Campaign: 11548806
Recall Date: Oct 7, 2023
Volvo Car Usa, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2023 Volvo XC90. The contact stated while driving 65 MPH, the low fuel warning light illuminated and the vehicle decelerated, lost motive power, and stalled. The contact attempted to restart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer. After several attempts to restart the vehicle, the dealer was able to restart the vehicle and stated that no failure was found. The manufacturer was not contacted. The failure mileage was 1,000. The VIN was not available.
Corrective Action:
The contact owns a 2023 Volvo XC90. The contact stated while driving 65 MPH, the low fuel warning light illuminated and the vehicle decelerated, lost motive power, and stalled. The contact attempted to restart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer. After several attempts to restart the vehicle, the dealer was able to restart the vehicle and stated that no failure was found. The manufacturer was not contacted. The failure mileage was 1,000. The VIN was not available.
Additional Notes:
The contact owns a 2023 Volvo XC90. The contact stated while driving 65 MPH, the low fuel warning light illuminated and the vehicle decelerated, lost motive power, and stalled. The contact attempted to restart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer. After several attempts to restart the vehicle, the dealer was able to restart the vehicle and stated that no failure was found. The manufacturer was not contacted. The failure mileage was 1,000. The VIN was not available.
Mfg Campaign: 11544100
Recall Date: Sep 12, 2023
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Corrective Action:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Additional Notes:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Mfg Campaign: 11543044
Recall Date: Sep 6, 2023
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Corrective Action:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Additional Notes:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Mfg Campaign: 11543044
Recall Date: Sep 6, 2023
Volvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Corrective Action:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Additional Notes:
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Mfg Campaign: 11543044
Recall Date: Sep 6, 2023
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY common and dangerous issue for Volvo hybrids and there was a recall last year. It clearly did not fix the issue though.
Corrective Action:
This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY common and dangerous issue for Volvo hybrids and there was a recall last year. It clearly did not fix the issue though.
Additional Notes:
This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY common and dangerous issue for Volvo hybrids and there was a recall last year. It clearly did not fix the issue though.
Mfg Campaign: 11536823
Recall Date: Aug 7, 2023
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Corrective Action:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Additional Notes:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Mfg Campaign: 11536197
Recall Date: Aug 3, 2023
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Corrective Action:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Additional Notes:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Mfg Campaign: 11536197
Recall Date: Aug 3, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Corrective Action:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Additional Notes:
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Mfg Campaign: 11536197
Recall Date: Aug 3, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. When putting vehicle in reverse the backup camera has a slight delay which can cause serious accidents. I've never driven a vehicle with such delays. Needs to be checked out. 2. When putting vehicle in reverse, the backup camera comes up, ut if you press any button on the main screen the backup camera screen will go away. For example I press the AC button, the backup camera will disappear and the AC settings will come up. This causes a very dangerous situation. There isn't even a way to get back the camera view once you press anything on the screen. This happens because Volvo cars don't have much physical buttons left, so everything is controlled on the screen. In my opinion, when reversing, the backup camera should always be the dominant thing on the screen, no other functions should be able to overwrite that.
Corrective Action:
1. When putting vehicle in reverse the backup camera has a slight delay which can cause serious accidents. I've never driven a vehicle with such delays. Needs to be checked out. 2. When putting vehicle in reverse, the backup camera comes up, ut if you press any button on the main screen the backup camera screen will go away. For example I press the AC button, the backup camera will disappear and the AC settings will come up. This causes a very dangerous situation. There isn't even a way to get back the camera view once you press anything on the screen. This happens because Volvo cars don't have much physical buttons left, so everything is controlled on the screen. In my opinion, when reversing, the backup camera should always be the dominant thing on the screen, no other functions should be able to overwrite that.
Additional Notes:
1. When putting vehicle in reverse the backup camera has a slight delay which can cause serious accidents. I've never driven a vehicle with such delays. Needs to be checked out. 2. When putting vehicle in reverse, the backup camera comes up, ut if you press any button on the main screen the backup camera screen will go away. For example I press the AC button, the backup camera will disappear and the AC settings will come up. This causes a very dangerous situation. There isn't even a way to get back the camera view once you press anything on the screen. This happens because Volvo cars don't have much physical buttons left, so everything is controlled on the screen. In my opinion, when reversing, the backup camera should always be the dominant thing on the screen, no other functions should be able to overwrite that.
Mfg Campaign: 11526543
Recall Date: Jun 12, 2023
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Corrective Action:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Additional Notes:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Mfg Campaign: 11519908
Recall Date: May 1, 2023
Volvo Car Usa, Llc
Defect Description:
SUSPENSION
Potential Consequences:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Corrective Action:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Additional Notes:
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Mfg Campaign: 11519908
Recall Date: May 1, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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