Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10093
Recall Date: Apr 21, 2021
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R39917
Recall Date: Nov 13, 2018
Consumer Complaints
50 ComplaintsVolvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
SOMETIMES WHEN THE START STOP SYSTEM IS ACTIVATED AT A STOP AND YOU START BACK OFF THE VEHICLE ACCELERATES FORWARD WITHOUT DEPRESSING THE ACCELERATOR. ON 3 OCCASIONS IT CAUSED ME TO ALMOST RUN INTO THINGS. I REPORTED IT TO VOLVO AND THEY SAID THE SYSTEM IS FINE.
Corrective Action:
SOMETIMES WHEN THE START STOP SYSTEM IS ACTIVATED AT A STOP AND YOU START BACK OFF THE VEHICLE ACCELERATES FORWARD WITHOUT DEPRESSING THE ACCELERATOR. ON 3 OCCASIONS IT CAUSED ME TO ALMOST RUN INTO THINGS. I REPORTED IT TO VOLVO AND THEY SAID THE SYSTEM IS FINE.
Additional Notes:
SOMETIMES WHEN THE START STOP SYSTEM IS ACTIVATED AT A STOP AND YOU START BACK OFF THE VEHICLE ACCELERATES FORWARD WITHOUT DEPRESSING THE ACCELERATOR. ON 3 OCCASIONS IT CAUSED ME TO ALMOST RUN INTO THINGS. I REPORTED IT TO VOLVO AND THEY SAID THE SYSTEM IS FINE.
Mfg Campaign: 11161200
Recall Date: Dec 13, 2018
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Corrective Action:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Additional Notes:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Mfg Campaign: 11152941
Recall Date: Nov 20, 2018
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Corrective Action:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Additional Notes:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Mfg Campaign: 11152941
Recall Date: Nov 20, 2018
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Corrective Action:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Additional Notes:
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Mfg Campaign: 11152941
Recall Date: Nov 20, 2018
Volvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VOLVO XC90 2018 MODELS WILL NOT ALWAYS DISPLAY REAR VIEW CAMERA CONTENT WITHIN 2 SECONDS OF SHIFTING INTO REVERSE AS PER FMVSS 111. THIS IS DUE TO REALLY SLOW AND LAGGING INFOTAINMENT SYSTEM. BEHAVIOR IS EVIDENT ON MULTIPLE MODELS AND VEHICLES WHICH SHARE SAME SENSUS INFOTAINMENT SYSTEM.
Corrective Action:
VOLVO XC90 2018 MODELS WILL NOT ALWAYS DISPLAY REAR VIEW CAMERA CONTENT WITHIN 2 SECONDS OF SHIFTING INTO REVERSE AS PER FMVSS 111. THIS IS DUE TO REALLY SLOW AND LAGGING INFOTAINMENT SYSTEM. BEHAVIOR IS EVIDENT ON MULTIPLE MODELS AND VEHICLES WHICH SHARE SAME SENSUS INFOTAINMENT SYSTEM.
Additional Notes:
VOLVO XC90 2018 MODELS WILL NOT ALWAYS DISPLAY REAR VIEW CAMERA CONTENT WITHIN 2 SECONDS OF SHIFTING INTO REVERSE AS PER FMVSS 111. THIS IS DUE TO REALLY SLOW AND LAGGING INFOTAINMENT SYSTEM. BEHAVIOR IS EVIDENT ON MULTIPLE MODELS AND VEHICLES WHICH SHARE SAME SENSUS INFOTAINMENT SYSTEM.
Mfg Campaign: 11150284
Recall Date: Nov 9, 2018
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.
Corrective Action:
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.
Additional Notes:
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.
Mfg Campaign: 11121658
Recall Date: Aug 22, 2018
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.
Corrective Action:
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.
Additional Notes:
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.
Mfg Campaign: 11121658
Recall Date: Aug 22, 2018
Volvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD EVEN WITH LESS THAN MINOR CHIP. THE CAR WAS DRIVING AT 68MPH ON A STRAIGHT HIGHWAY ON A 'CLIP' SOUND WAS HEARD HITTING THE WINDSHIELD. AFTER 10 MINUTES A 14 INCH CRACK WAS NOTED FROM THE TOP EDGE TO THE CENTER OF THE WINDSHIELD. THE CAR HAS <2000 MILES ON IT. IS THE QUALITY OF WINDSHIELD WORSE IN CARS WITH DRIVER ASSISTANCE PACKAGES. HAVE DRIVEN DIFFERENT VEHICLES WITHOUT DRIVER ASSISTANCE AND NEVER ENCOUNTERED SUCH AN INCIDENT. THE EXTENT OF CRACK WITH A CHIP (WHICH IS NOT EVEN VISIBLE), IS QUITE SURPRISING. I HOPE NHTSA WILL LOOK INTO THIS. IS THIS ISOLATED TO THIS VEHICLE MANUFACTURER OR WITH MOST MANUFACTURER WINDSHIELDS WITH DRIVER ASSISTANCE PACKAGES. THIS MAY BE LIFE-THREATENING IF THE GLASS IS NOT STRONG ENOUGH AND SHATTER WITH SUCH MINOR ROAD HAZARDS.
Corrective Action:
CRACKED WINDSHIELD EVEN WITH LESS THAN MINOR CHIP. THE CAR WAS DRIVING AT 68MPH ON A STRAIGHT HIGHWAY ON A 'CLIP' SOUND WAS HEARD HITTING THE WINDSHIELD. AFTER 10 MINUTES A 14 INCH CRACK WAS NOTED FROM THE TOP EDGE TO THE CENTER OF THE WINDSHIELD. THE CAR HAS <2000 MILES ON IT. IS THE QUALITY OF WINDSHIELD WORSE IN CARS WITH DRIVER ASSISTANCE PACKAGES. HAVE DRIVEN DIFFERENT VEHICLES WITHOUT DRIVER ASSISTANCE AND NEVER ENCOUNTERED SUCH AN INCIDENT. THE EXTENT OF CRACK WITH A CHIP (WHICH IS NOT EVEN VISIBLE), IS QUITE SURPRISING. I HOPE NHTSA WILL LOOK INTO THIS. IS THIS ISOLATED TO THIS VEHICLE MANUFACTURER OR WITH MOST MANUFACTURER WINDSHIELDS WITH DRIVER ASSISTANCE PACKAGES. THIS MAY BE LIFE-THREATENING IF THE GLASS IS NOT STRONG ENOUGH AND SHATTER WITH SUCH MINOR ROAD HAZARDS.
Additional Notes:
CRACKED WINDSHIELD EVEN WITH LESS THAN MINOR CHIP. THE CAR WAS DRIVING AT 68MPH ON A STRAIGHT HIGHWAY ON A 'CLIP' SOUND WAS HEARD HITTING THE WINDSHIELD. AFTER 10 MINUTES A 14 INCH CRACK WAS NOTED FROM THE TOP EDGE TO THE CENTER OF THE WINDSHIELD. THE CAR HAS <2000 MILES ON IT. IS THE QUALITY OF WINDSHIELD WORSE IN CARS WITH DRIVER ASSISTANCE PACKAGES. HAVE DRIVEN DIFFERENT VEHICLES WITHOUT DRIVER ASSISTANCE AND NEVER ENCOUNTERED SUCH AN INCIDENT. THE EXTENT OF CRACK WITH A CHIP (WHICH IS NOT EVEN VISIBLE), IS QUITE SURPRISING. I HOPE NHTSA WILL LOOK INTO THIS. IS THIS ISOLATED TO THIS VEHICLE MANUFACTURER OR WITH MOST MANUFACTURER WINDSHIELDS WITH DRIVER ASSISTANCE PACKAGES. THIS MAY BE LIFE-THREATENING IF THE GLASS IS NOT STRONG ENOUGH AND SHATTER WITH SUCH MINOR ROAD HAZARDS.
Mfg Campaign: 11080094
Recall Date: Mar 19, 2018
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES CONTINOUSLY SQUEAK. THE DEALER HAS INSPECTED THE BREAK SYSTEM TWICE AND MADE ONE ATTEMPTED REPAIR. ONE WEEK LATER THE BRAKES ARE BACKING TO SQUEAKING. I HAVE OWNED THE VEHICLE LESS THAN 90 DAYS, I'VE HAD ISSUES WITH THE BRAKES FOR MORE THAN HALF THAT TIME. THE CENTER DISPLAY COMPUTER SCREENS FREEZES CONSTANTLY, BUT RECENTLY FREEZES AND WILL NOT RESTART UNTIL AFTER THE CAR IS STOPPED AND RESTARTED.
Corrective Action:
BRAKES CONTINOUSLY SQUEAK. THE DEALER HAS INSPECTED THE BREAK SYSTEM TWICE AND MADE ONE ATTEMPTED REPAIR. ONE WEEK LATER THE BRAKES ARE BACKING TO SQUEAKING. I HAVE OWNED THE VEHICLE LESS THAN 90 DAYS, I'VE HAD ISSUES WITH THE BRAKES FOR MORE THAN HALF THAT TIME. THE CENTER DISPLAY COMPUTER SCREENS FREEZES CONSTANTLY, BUT RECENTLY FREEZES AND WILL NOT RESTART UNTIL AFTER THE CAR IS STOPPED AND RESTARTED.
Additional Notes:
BRAKES CONTINOUSLY SQUEAK. THE DEALER HAS INSPECTED THE BREAK SYSTEM TWICE AND MADE ONE ATTEMPTED REPAIR. ONE WEEK LATER THE BRAKES ARE BACKING TO SQUEAKING. I HAVE OWNED THE VEHICLE LESS THAN 90 DAYS, I'VE HAD ISSUES WITH THE BRAKES FOR MORE THAN HALF THAT TIME. THE CENTER DISPLAY COMPUTER SCREENS FREEZES CONSTANTLY, BUT RECENTLY FREEZES AND WILL NOT RESTART UNTIL AFTER THE CAR IS STOPPED AND RESTARTED.
Mfg Campaign: 11056836
Recall Date: Dec 27, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BRAKES CONTINOUSLY SQUEAK. THE DEALER HAS INSPECTED THE BREAK SYSTEM TWICE AND MADE ONE ATTEMPTED REPAIR. ONE WEEK LATER THE BRAKES ARE BACKING TO SQUEAKING. I HAVE OWNED THE VEHICLE LESS THAN 90 DAYS, I'VE HAD ISSUES WITH THE BRAKES FOR MORE THAN HALF THAT TIME. THE CENTER DISPLAY COMPUTER SCREENS FREEZES CONSTANTLY, BUT RECENTLY FREEZES AND WILL NOT RESTART UNTIL AFTER THE CAR IS STOPPED AND RESTARTED.
Corrective Action:
BRAKES CONTINOUSLY SQUEAK. THE DEALER HAS INSPECTED THE BREAK SYSTEM TWICE AND MADE ONE ATTEMPTED REPAIR. ONE WEEK LATER THE BRAKES ARE BACKING TO SQUEAKING. I HAVE OWNED THE VEHICLE LESS THAN 90 DAYS, I'VE HAD ISSUES WITH THE BRAKES FOR MORE THAN HALF THAT TIME. THE CENTER DISPLAY COMPUTER SCREENS FREEZES CONSTANTLY, BUT RECENTLY FREEZES AND WILL NOT RESTART UNTIL AFTER THE CAR IS STOPPED AND RESTARTED.
Additional Notes:
BRAKES CONTINOUSLY SQUEAK. THE DEALER HAS INSPECTED THE BREAK SYSTEM TWICE AND MADE ONE ATTEMPTED REPAIR. ONE WEEK LATER THE BRAKES ARE BACKING TO SQUEAKING. I HAVE OWNED THE VEHICLE LESS THAN 90 DAYS, I'VE HAD ISSUES WITH THE BRAKES FOR MORE THAN HALF THAT TIME. THE CENTER DISPLAY COMPUTER SCREENS FREEZES CONSTANTLY, BUT RECENTLY FREEZES AND WILL NOT RESTART UNTIL AFTER THE CAR IS STOPPED AND RESTARTED.
Mfg Campaign: 11056836
Recall Date: Dec 27, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025