Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10093
Recall Date: Apr 21, 2021
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R39917
Recall Date: Nov 13, 2018
Consumer Complaints
50 ComplaintsVolvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The secondary hood latch release cable is not functioning, preventing the hood from opening. Thousands of owners complaining about that. There is a Volvo Service Bulletin Action but they are pretending to charge for that. Quality bulletin service action: S89651 What can I do?
Corrective Action:
The secondary hood latch release cable is not functioning, preventing the hood from opening. Thousands of owners complaining about that. There is a Volvo Service Bulletin Action but they are pretending to charge for that. Quality bulletin service action: S89651 What can I do?
Additional Notes:
The secondary hood latch release cable is not functioning, preventing the hood from opening. Thousands of owners complaining about that. There is a Volvo Service Bulletin Action but they are pretending to charge for that. Quality bulletin service action: S89651 What can I do?
Mfg Campaign: 11514415
Recall Date: Mar 29, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Volvo XC 90 engine light came on with a green turtle light indicating engine impaired performance while I was driving on the NJ Turnpike. I got off the exit, pulled over and the car started to smoke from the right front hood. The smoke worsened and the car went on fire. At that point myself and my 8 year old daughter exited the car. I called the police. The car wsa completely burned. We were lucky to get out of the car safely. I was hospitalized for smoke inhalation, my daughter was ok. The car was inspected by the insurance company and is on hold pending further investigation. He indicated that the fire started in the engine compartment near the dashboard but he could not pinpoint why. The care is available for further inspection, for now. Please contact me if you would like to discuss further. I will provide all the documentation that I have available. Thank you
Corrective Action:
My 2018 Volvo XC 90 engine light came on with a green turtle light indicating engine impaired performance while I was driving on the NJ Turnpike. I got off the exit, pulled over and the car started to smoke from the right front hood. The smoke worsened and the car went on fire. At that point myself and my 8 year old daughter exited the car. I called the police. The car wsa completely burned. We were lucky to get out of the car safely. I was hospitalized for smoke inhalation, my daughter was ok. The car was inspected by the insurance company and is on hold pending further investigation. He indicated that the fire started in the engine compartment near the dashboard but he could not pinpoint why. The care is available for further inspection, for now. Please contact me if you would like to discuss further. I will provide all the documentation that I have available. Thank you
Additional Notes:
My 2018 Volvo XC 90 engine light came on with a green turtle light indicating engine impaired performance while I was driving on the NJ Turnpike. I got off the exit, pulled over and the car started to smoke from the right front hood. The smoke worsened and the car went on fire. At that point myself and my 8 year old daughter exited the car. I called the police. The car wsa completely burned. We were lucky to get out of the car safely. I was hospitalized for smoke inhalation, my daughter was ok. The car was inspected by the insurance company and is on hold pending further investigation. He indicated that the fire started in the engine compartment near the dashboard but he could not pinpoint why. The care is available for further inspection, for now. Please contact me if you would like to discuss further. I will provide all the documentation that I have available. Thank you
Mfg Campaign: 11514328
Recall Date: Mar 28, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Volvo XC90. The contact stated that after coming to a stop at a stop signal, the vehicle lost motive power. The contact stated that the vehicle was able to restart; however, the failure recurred. The vehicle failed to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the starter motor fuse needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 101,000.
Corrective Action:
The contact owns a 2018 Volvo XC90. The contact stated that after coming to a stop at a stop signal, the vehicle lost motive power. The contact stated that the vehicle was able to restart; however, the failure recurred. The vehicle failed to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the starter motor fuse needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 101,000.
Additional Notes:
The contact owns a 2018 Volvo XC90. The contact stated that after coming to a stop at a stop signal, the vehicle lost motive power. The contact stated that the vehicle was able to restart; however, the failure recurred. The vehicle failed to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the starter motor fuse needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 101,000.
Mfg Campaign: 11509748
Recall Date: Mar 1, 2023
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear doors can inadvertently open in cold when driving down the road without warning. This has happened on a few occasions, even when the dash lights are showing the doors are closed and locked.
Corrective Action:
The rear doors can inadvertently open in cold when driving down the road without warning. This has happened on a few occasions, even when the dash lights are showing the doors are closed and locked.
Additional Notes:
The rear doors can inadvertently open in cold when driving down the road without warning. This has happened on a few occasions, even when the dash lights are showing the doors are closed and locked.
Mfg Campaign: 11501518
Recall Date: Jan 12, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Corrective Action:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Additional Notes:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Mfg Campaign: 11499816
Recall Date: Jan 2, 2023
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Corrective Action:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Additional Notes:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Mfg Campaign: 11499816
Recall Date: Jan 2, 2023
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Corrective Action:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Additional Notes:
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Mfg Campaign: 11499816
Recall Date: Jan 2, 2023
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
CAR SUDDENLY ACTIVATED THE BRAKES, BRINGING IT TO A FULL STOP FROM 35MPH. IT WAS ON A CITY STREET. THERE WAS A 3-WHEELED MOTORCYCLE APPROACHING IN THE ONCOMING LANE, BUT IT WAS CENTERED IN ITS LANE, WITH NO RISK OF COLLISION. WE WERE APPROACHING AN UNCONTROLLED INTERSECTION (NO SIGNAL, NO SIGNS) WHEN IT OCCURRED. THE CAR STOPPED SO SUDDENLY THAT THE SHOULDER HARNESSES CAUSED SOME DISCOMFORT. HAD ANYONE BEEN FOLLOWING AT A CLOSE DISTANCE, A REAR-END COLLISION WOULD HAVE BEEN LIKELY.
Corrective Action:
CAR SUDDENLY ACTIVATED THE BRAKES, BRINGING IT TO A FULL STOP FROM 35MPH. IT WAS ON A CITY STREET. THERE WAS A 3-WHEELED MOTORCYCLE APPROACHING IN THE ONCOMING LANE, BUT IT WAS CENTERED IN ITS LANE, WITH NO RISK OF COLLISION. WE WERE APPROACHING AN UNCONTROLLED INTERSECTION (NO SIGNAL, NO SIGNS) WHEN IT OCCURRED. THE CAR STOPPED SO SUDDENLY THAT THE SHOULDER HARNESSES CAUSED SOME DISCOMFORT. HAD ANYONE BEEN FOLLOWING AT A CLOSE DISTANCE, A REAR-END COLLISION WOULD HAVE BEEN LIKELY.
Additional Notes:
CAR SUDDENLY ACTIVATED THE BRAKES, BRINGING IT TO A FULL STOP FROM 35MPH. IT WAS ON A CITY STREET. THERE WAS A 3-WHEELED MOTORCYCLE APPROACHING IN THE ONCOMING LANE, BUT IT WAS CENTERED IN ITS LANE, WITH NO RISK OF COLLISION. WE WERE APPROACHING AN UNCONTROLLED INTERSECTION (NO SIGNAL, NO SIGNS) WHEN IT OCCURRED. THE CAR STOPPED SO SUDDENLY THAT THE SHOULDER HARNESSES CAUSED SOME DISCOMFORT. HAD ANYONE BEEN FOLLOWING AT A CLOSE DISTANCE, A REAR-END COLLISION WOULD HAVE BEEN LIKELY.
Mfg Campaign: 11415659
Recall Date: May 8, 2021
Volvo Car Usa, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE DAMAGE WAS FIXED. LEARNED THAT THE WIRING IS MADE OF A SOY BASED MATERIAL. I DID MY OWN RESEARCH AND LEARNED THERE HAVE BEEN COUNTLESS INSTANCES FOR VOLVO OWNERS AND ACROSS OTHER BRANDS OF RODENTS BEING ATTRACTED TO SOY BASED WIRING AND CAUSING HUNDREDS AND THOUSANDS OF DOLLARS OF DAMAGE. THIS TYPE OF DAMAGE IS NOT COVERED BY WARRANTIES THUS COSTING THE CONSUMER UNNECESSARILY FOR A MATERIAL CHOICE MANUFACTURERS ARE MAKING. SAFETY ISSUE #2: THE REPAIR WAS MADE WITH ANOTHER SOY BASED WIRE. HOW LONG IS THE PROBLEM REALLY FIXED FOR? SAFETY ISSUE #3: IF A FOOD PRODUCT IS BEING USED IN CAR COMPONENTS, THIS BECOMES AN ONGOING SAFETY ISSUE AS ONE CANNOT CONTROL RODENTS BEING ATTRACTED TO IT AND/OR PREDICT THE TYPE OF DAMAGE AND SAFETY ISSUE THEY MAY CAUSE TO A VEHICLE. MY RESEARCH UNCOVERED THAT SOY BASED WIRING HAS BEEN USED FOR THE PAST 20 YEARS. THE ISSUE OF RODENTS HAVING A FEAST ON THESE WIRES CONTINUES, AS SHARED IN ARTICLES BY VOLVO AND OTHER BRAND OWNERS TOO WHICH JEOPARDIZES THE INTEGRITY OF A VEHICLES SAFETY. SAFETY ISSUE #4: IN MY CASE, GIVEN THAT THE FUEL DETECTION PUMP HAS TO DO WITH THE FUEL SYSTEM/EMISSIONS AND FUEL IS WHAT IS NEEDED TO POWER THE CAR, THIS POSED AN ISSUE OF THERE BEING A POWER FAILURE IF THE PROBLEM WASN'T FIXED. I AM LUCKY THE CAR DIDN'T SUDDENLY STOP WHILE DRIVING IT TO THE DEALERSHIP. *JS
Corrective Action:
CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE DAMAGE WAS FIXED. LEARNED THAT THE WIRING IS MADE OF A SOY BASED MATERIAL. I DID MY OWN RESEARCH AND LEARNED THERE HAVE BEEN COUNTLESS INSTANCES FOR VOLVO OWNERS AND ACROSS OTHER BRANDS OF RODENTS BEING ATTRACTED TO SOY BASED WIRING AND CAUSING HUNDREDS AND THOUSANDS OF DOLLARS OF DAMAGE. THIS TYPE OF DAMAGE IS NOT COVERED BY WARRANTIES THUS COSTING THE CONSUMER UNNECESSARILY FOR A MATERIAL CHOICE MANUFACTURERS ARE MAKING. SAFETY ISSUE #2: THE REPAIR WAS MADE WITH ANOTHER SOY BASED WIRE. HOW LONG IS THE PROBLEM REALLY FIXED FOR? SAFETY ISSUE #3: IF A FOOD PRODUCT IS BEING USED IN CAR COMPONENTS, THIS BECOMES AN ONGOING SAFETY ISSUE AS ONE CANNOT CONTROL RODENTS BEING ATTRACTED TO IT AND/OR PREDICT THE TYPE OF DAMAGE AND SAFETY ISSUE THEY MAY CAUSE TO A VEHICLE. MY RESEARCH UNCOVERED THAT SOY BASED WIRING HAS BEEN USED FOR THE PAST 20 YEARS. THE ISSUE OF RODENTS HAVING A FEAST ON THESE WIRES CONTINUES, AS SHARED IN ARTICLES BY VOLVO AND OTHER BRAND OWNERS TOO WHICH JEOPARDIZES THE INTEGRITY OF A VEHICLES SAFETY. SAFETY ISSUE #4: IN MY CASE, GIVEN THAT THE FUEL DETECTION PUMP HAS TO DO WITH THE FUEL SYSTEM/EMISSIONS AND FUEL IS WHAT IS NEEDED TO POWER THE CAR, THIS POSED AN ISSUE OF THERE BEING A POWER FAILURE IF THE PROBLEM WASN'T FIXED. I AM LUCKY THE CAR DIDN'T SUDDENLY STOP WHILE DRIVING IT TO THE DEALERSHIP. *JS
Additional Notes:
CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE DAMAGE WAS FIXED. LEARNED THAT THE WIRING IS MADE OF A SOY BASED MATERIAL. I DID MY OWN RESEARCH AND LEARNED THERE HAVE BEEN COUNTLESS INSTANCES FOR VOLVO OWNERS AND ACROSS OTHER BRANDS OF RODENTS BEING ATTRACTED TO SOY BASED WIRING AND CAUSING HUNDREDS AND THOUSANDS OF DOLLARS OF DAMAGE. THIS TYPE OF DAMAGE IS NOT COVERED BY WARRANTIES THUS COSTING THE CONSUMER UNNECESSARILY FOR A MATERIAL CHOICE MANUFACTURERS ARE MAKING. SAFETY ISSUE #2: THE REPAIR WAS MADE WITH ANOTHER SOY BASED WIRE. HOW LONG IS THE PROBLEM REALLY FIXED FOR? SAFETY ISSUE #3: IF A FOOD PRODUCT IS BEING USED IN CAR COMPONENTS, THIS BECOMES AN ONGOING SAFETY ISSUE AS ONE CANNOT CONTROL RODENTS BEING ATTRACTED TO IT AND/OR PREDICT THE TYPE OF DAMAGE AND SAFETY ISSUE THEY MAY CAUSE TO A VEHICLE. MY RESEARCH UNCOVERED THAT SOY BASED WIRING HAS BEEN USED FOR THE PAST 20 YEARS. THE ISSUE OF RODENTS HAVING A FEAST ON THESE WIRES CONTINUES, AS SHARED IN ARTICLES BY VOLVO AND OTHER BRAND OWNERS TOO WHICH JEOPARDIZES THE INTEGRITY OF A VEHICLES SAFETY. SAFETY ISSUE #4: IN MY CASE, GIVEN THAT THE FUEL DETECTION PUMP HAS TO DO WITH THE FUEL SYSTEM/EMISSIONS AND FUEL IS WHAT IS NEEDED TO POWER THE CAR, THIS POSED AN ISSUE OF THERE BEING A POWER FAILURE IF THE PROBLEM WASN'T FIXED. I AM LUCKY THE CAR DIDN'T SUDDENLY STOP WHILE DRIVING IT TO THE DEALERSHIP. *JS
Mfg Campaign: 11382704
Recall Date: Dec 7, 2020
Volvo Car Usa, Llc
Defect Description:
WHEELS
Potential Consequences:
PROBLEMS WITH THE AIR IS THE TIRES. THAT IS THE MOST SEVER PROBLEM WITH THE TIRES. THE AIR IN THE TIRES WORK ON COMPARING THE AIR IN TIRES. IF ONE IS LOW IT SHOWS WHICH ONE IS LOW. I HAVE HAD TO REPLACE A TIRE.
Corrective Action:
PROBLEMS WITH THE AIR IS THE TIRES. THAT IS THE MOST SEVER PROBLEM WITH THE TIRES. THE AIR IN THE TIRES WORK ON COMPARING THE AIR IN TIRES. IF ONE IS LOW IT SHOWS WHICH ONE IS LOW. I HAVE HAD TO REPLACE A TIRE.
Additional Notes:
PROBLEMS WITH THE AIR IS THE TIRES. THAT IS THE MOST SEVER PROBLEM WITH THE TIRES. THE AIR IN THE TIRES WORK ON COMPARING THE AIR IN TIRES. IF ONE IS LOW IT SHOWS WHICH ONE IS LOW. I HAVE HAD TO REPLACE A TIRE.
Mfg Campaign: 11307755
Recall Date: Feb 7, 2020
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
12,000 MILES ON CAR, REAR BRAKES ARE AT 2MM, FRONT BRAKES 4MM. VOLVO DEALER DOES NOT FEEL THERE IS A PROBLEM WITH THE CAR AND INSIST THIS IS NORMAL WEAR. I HAVE NEVER OWNED A CAR THAT HAS NEEDED BRAKES SO QUICKLY AND WITH REAR BRAKES FAILING BEFORE THE FRONTS.
Corrective Action:
12,000 MILES ON CAR, REAR BRAKES ARE AT 2MM, FRONT BRAKES 4MM. VOLVO DEALER DOES NOT FEEL THERE IS A PROBLEM WITH THE CAR AND INSIST THIS IS NORMAL WEAR. I HAVE NEVER OWNED A CAR THAT HAS NEEDED BRAKES SO QUICKLY AND WITH REAR BRAKES FAILING BEFORE THE FRONTS.
Additional Notes:
12,000 MILES ON CAR, REAR BRAKES ARE AT 2MM, FRONT BRAKES 4MM. VOLVO DEALER DOES NOT FEEL THERE IS A PROBLEM WITH THE CAR AND INSIST THIS IS NORMAL WEAR. I HAVE NEVER OWNED A CAR THAT HAS NEEDED BRAKES SO QUICKLY AND WITH REAR BRAKES FAILING BEFORE THE FRONTS.
Mfg Campaign: 11292570
Recall Date: Jan 2, 2020
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
EXCESSIVE PREMATURE WEARING OF BRAKE PADS AND ROTORS. FROM PERSONAL EXPERIENCE AND DISCUSSING WITH OTHER OWNERS, VOLVO IS AWARE THAT THE BRAKES ON THE XC90 PREMATURELY WEAR (AS IN AFTER 1K-20K NEW BRAKES NEEDED ON ALL TIRES). THE LOCAL DEALERS ALL STATE THIS IS A KNOWN PROBLEM AND THEN DEMAND $1,000 TO REPAIR THE BRAKES. VOLVO'S BRAKES AND/OR BRAKING SYSTEM IS DEFECTIVE AND DANGEROUS AS THE BRAKES PREMATURELY WEAR OUT COSTING CONSUMERS UNNECESSARY MONEY FOR ADDITIONAL REPAIRS WHEN VOLVO COULD RESOLVE THE ISSUE.
Corrective Action:
EXCESSIVE PREMATURE WEARING OF BRAKE PADS AND ROTORS. FROM PERSONAL EXPERIENCE AND DISCUSSING WITH OTHER OWNERS, VOLVO IS AWARE THAT THE BRAKES ON THE XC90 PREMATURELY WEAR (AS IN AFTER 1K-20K NEW BRAKES NEEDED ON ALL TIRES). THE LOCAL DEALERS ALL STATE THIS IS A KNOWN PROBLEM AND THEN DEMAND $1,000 TO REPAIR THE BRAKES. VOLVO'S BRAKES AND/OR BRAKING SYSTEM IS DEFECTIVE AND DANGEROUS AS THE BRAKES PREMATURELY WEAR OUT COSTING CONSUMERS UNNECESSARY MONEY FOR ADDITIONAL REPAIRS WHEN VOLVO COULD RESOLVE THE ISSUE.
Additional Notes:
EXCESSIVE PREMATURE WEARING OF BRAKE PADS AND ROTORS. FROM PERSONAL EXPERIENCE AND DISCUSSING WITH OTHER OWNERS, VOLVO IS AWARE THAT THE BRAKES ON THE XC90 PREMATURELY WEAR (AS IN AFTER 1K-20K NEW BRAKES NEEDED ON ALL TIRES). THE LOCAL DEALERS ALL STATE THIS IS A KNOWN PROBLEM AND THEN DEMAND $1,000 TO REPAIR THE BRAKES. VOLVO'S BRAKES AND/OR BRAKING SYSTEM IS DEFECTIVE AND DANGEROUS AS THE BRAKES PREMATURELY WEAR OUT COSTING CONSUMERS UNNECESSARY MONEY FOR ADDITIONAL REPAIRS WHEN VOLVO COULD RESOLVE THE ISSUE.
Mfg Campaign: 11257744
Recall Date: Sep 24, 2019
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.
Corrective Action:
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.
Additional Notes:
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.
Mfg Campaign: 11256252
Recall Date: Sep 17, 2019
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.
Corrective Action:
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.
Additional Notes:
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.
Mfg Campaign: 11256252
Recall Date: Sep 17, 2019
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT CAME ON, DEALERSHIP INSPECTED AND DETERMINED THE FUEL FILLER PIPE HAD A LEAK WHICH WAS REPLACED UNDER WARRANTY (23K MILES). I WAS INFORMED THIS IS A COMMON ISSUE WITH THE XC90 AND THEY TOO WERE SURPRISED A RECALL HAS NOT BEEN ISSUED.
Corrective Action:
CHECK ENGINE LIGHT CAME ON, DEALERSHIP INSPECTED AND DETERMINED THE FUEL FILLER PIPE HAD A LEAK WHICH WAS REPLACED UNDER WARRANTY (23K MILES). I WAS INFORMED THIS IS A COMMON ISSUE WITH THE XC90 AND THEY TOO WERE SURPRISED A RECALL HAS NOT BEEN ISSUED.
Additional Notes:
CHECK ENGINE LIGHT CAME ON, DEALERSHIP INSPECTED AND DETERMINED THE FUEL FILLER PIPE HAD A LEAK WHICH WAS REPLACED UNDER WARRANTY (23K MILES). I WAS INFORMED THIS IS A COMMON ISSUE WITH THE XC90 AND THEY TOO WERE SURPRISED A RECALL HAS NOT BEEN ISSUED.
Mfg Campaign: 11243142
Recall Date: Aug 11, 2019
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.
Corrective Action:
WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.
Additional Notes:
WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.
Mfg Campaign: 11241056
Recall Date: Aug 1, 2019
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.
Corrective Action:
WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.
Additional Notes:
WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.
Mfg Campaign: 11241056
Recall Date: Aug 1, 2019
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SPONTANEOUS SUNROOF BREAKAGE
Corrective Action:
SPONTANEOUS SUNROOF BREAKAGE
Additional Notes:
SPONTANEOUS SUNROOF BREAKAGE
Mfg Campaign: 11208577
Recall Date: May 20, 2019
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT CAME ON. FUEL FILLER PIPE HAD TO BE REPLACED. THIS HAS HAPPENED THREE TIMES AND HAS BEEN REPLACED THREE TIMES. THE CAR ONLY HAD 13K MILES FOR THE THIRD REPLACEMENT.
Corrective Action:
CHECK ENGINE LIGHT CAME ON. FUEL FILLER PIPE HAD TO BE REPLACED. THIS HAS HAPPENED THREE TIMES AND HAS BEEN REPLACED THREE TIMES. THE CAR ONLY HAD 13K MILES FOR THE THIRD REPLACEMENT.
Additional Notes:
CHECK ENGINE LIGHT CAME ON. FUEL FILLER PIPE HAD TO BE REPLACED. THIS HAS HAPPENED THREE TIMES AND HAS BEEN REPLACED THREE TIMES. THE CAR ONLY HAD 13K MILES FOR THE THIRD REPLACEMENT.
Mfg Campaign: 11195745
Recall Date: Apr 12, 2019
Volvo Car Usa, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ERROR MESSAGE SHOWED ON THE INSTRUMENT PANEL, ' HEADLAMP SYSTEM MALFUNCTION, SERVICE REQUIRED', HOWEVER THE LIGHT WORKS BUT BACKUP CAMERA STOP WORKING. IT ALSO SHOWS ANOTHER ERROR MESSAGE 'CITY SAFETY SYSTEM UNAVAILABLE'. ASK THE DEALER AND THEY SAID IT IS AN SOFTWARE ISSUE. FIXED AFTER THE SOFTWARE UPGRADE.
Corrective Action:
ERROR MESSAGE SHOWED ON THE INSTRUMENT PANEL, ' HEADLAMP SYSTEM MALFUNCTION, SERVICE REQUIRED', HOWEVER THE LIGHT WORKS BUT BACKUP CAMERA STOP WORKING. IT ALSO SHOWS ANOTHER ERROR MESSAGE 'CITY SAFETY SYSTEM UNAVAILABLE'. ASK THE DEALER AND THEY SAID IT IS AN SOFTWARE ISSUE. FIXED AFTER THE SOFTWARE UPGRADE.
Additional Notes:
ERROR MESSAGE SHOWED ON THE INSTRUMENT PANEL, ' HEADLAMP SYSTEM MALFUNCTION, SERVICE REQUIRED', HOWEVER THE LIGHT WORKS BUT BACKUP CAMERA STOP WORKING. IT ALSO SHOWS ANOTHER ERROR MESSAGE 'CITY SAFETY SYSTEM UNAVAILABLE'. ASK THE DEALER AND THEY SAID IT IS AN SOFTWARE ISSUE. FIXED AFTER THE SOFTWARE UPGRADE.
Mfg Campaign: 11183474
Recall Date: Mar 1, 2019
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