Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10093
Recall Date: Apr 21, 2021
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo Cars) is recalling certain 2016 XC90 vehicles. Exposure to heat and humidity may cause the engine coolant bleeder hose to crack, resulting in a coolant leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R29936
Recall Date: Apr 17, 2019
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt bracket. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89708
Recall Date: Nov 2, 2016
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of North America, LLC (Volvo) is recalling certain model year 2016-2017 Volvo XC90 and S90 vehicles manufactured April 15, 2015 through September 19, 2016. In the affected vehicles, the drain hose for the air conditioning may leak into the passenger compartment due to a drain hose installation error during manufacturing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89707
Recall Date: Sep 26, 2016
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016 XC90 vehicles manufactured January 27, 2015, to April 23, 2016. The sunroofs on the affected vehicles have a switch on the overhead console that may not be adequately recessed to prevent the switch from being unintentionally pressed. When pressed, the sunroof may fully close. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window, Partition, and Roof Panel Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89702
Recall Date: May 4, 2016
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to July 10, 2015. The third row seating side curtain air bags may not fully inflate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 6, 2015
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to May 19, 2015. The affected vehicles have front seats whose wiring harness for the Side Impact Protection System (SIPS) may have been routed incorrectly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89571
Recall Date: Jun 3, 2015
Consumer Complaints
284 ComplaintsVolvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
MY HUSBAND, MOTHER-IN-LAW, AND THREE YEAR OLD SON WERE DRIVING IN THE VEHICLE SATURDAY, FEBRUARY 18TH, 2017. AS MY HUSBAND TURNED DOWN OUR ROAD HE STATED HE SMELLED SMOKE, BUT DIDN'T REALIZE IT WAS COMING FROM THE VEHICLE. HE PULLED INTO OUR DRIVEWAY AND PARKED. THEY THEN SAW SMOKE SEEPING OUT OF THE HOOD. MY MOTHER-IN-LAW EXITED AND MY HUSBAND REMOVED MY SON FROM THE BURNING CAR. I CAME OUTSIDE TO GREET THEM AND WITNESSED THIS. HE THEN OPENED THE HOOD AND THERE WERE SIGNIFICANT FLAMES ON THE DRIVER SIDE POSTERIOR AREA OF THE ENGINE. HE RAN FOR OUR FIRE EXTINGUISHER WHILE I CALLED 911. HE PUT OUT THE FIRE WITH THE EXTINGUISHER AND THE FIRE DEPARTMENT ARRIVED WITHIN FIVE MINUTES. THEY INSPECTED, OPENED THE TOP COVER OF THE BATTERY AND DISCONNECTED IT. THEY REPORTED TO US THAT IT APPEARED TO BE AN ELECTRICAL FIRE OCCURRING AT THE AREA OF THE BATTERY. AFTER INSPECTION BY VOLVO AND OUR INSURANCE COMPANY, THE DAMAGE WAS DETERMINED TO BE CAUSED BY RODENTS CHEWING ON THE ELECTRICAL WIRING INSIDE THE ENGINE CAUSING THE SHORTAGE AND SUBSEQUENT FIRE. THE DAMAGE WAS VALUED AND PAID AT A COST OF $11,000 (COVERED BY INSURANCE AFTER DEDUCTIBLE). THERE ARE MULTIPLE ARTICLES INDICATING ATTRACTION OF RODENTS TO THE NEWER SOY-BASED ELECTRICAL WIRE INSULATION. HTTPS://WWW.FORBES.COM/SITES/MICHAELDUNNE/2017/02/19/RATS-NEW-CARS-SOY-COATED-WIRES-GIVE-RODENTS-PLENTY-TO-CHEW-ON/#2C8BCBD780AB HTTP://WWW.NBCLOSANGELES.COM/NEWS/LOCAL/CLASS-ACTION-LAWSUIT-ALLEGES-RODENTS-CHEWING-EATING-CAR-WIRING-393480601.HTML WE ARE CONCERNED FOR FUTURE USE AND FOR THE SAFETY OF OTHERS.
Corrective Action:
MY HUSBAND, MOTHER-IN-LAW, AND THREE YEAR OLD SON WERE DRIVING IN THE VEHICLE SATURDAY, FEBRUARY 18TH, 2017. AS MY HUSBAND TURNED DOWN OUR ROAD HE STATED HE SMELLED SMOKE, BUT DIDN'T REALIZE IT WAS COMING FROM THE VEHICLE. HE PULLED INTO OUR DRIVEWAY AND PARKED. THEY THEN SAW SMOKE SEEPING OUT OF THE HOOD. MY MOTHER-IN-LAW EXITED AND MY HUSBAND REMOVED MY SON FROM THE BURNING CAR. I CAME OUTSIDE TO GREET THEM AND WITNESSED THIS. HE THEN OPENED THE HOOD AND THERE WERE SIGNIFICANT FLAMES ON THE DRIVER SIDE POSTERIOR AREA OF THE ENGINE. HE RAN FOR OUR FIRE EXTINGUISHER WHILE I CALLED 911. HE PUT OUT THE FIRE WITH THE EXTINGUISHER AND THE FIRE DEPARTMENT ARRIVED WITHIN FIVE MINUTES. THEY INSPECTED, OPENED THE TOP COVER OF THE BATTERY AND DISCONNECTED IT. THEY REPORTED TO US THAT IT APPEARED TO BE AN ELECTRICAL FIRE OCCURRING AT THE AREA OF THE BATTERY. AFTER INSPECTION BY VOLVO AND OUR INSURANCE COMPANY, THE DAMAGE WAS DETERMINED TO BE CAUSED BY RODENTS CHEWING ON THE ELECTRICAL WIRING INSIDE THE ENGINE CAUSING THE SHORTAGE AND SUBSEQUENT FIRE. THE DAMAGE WAS VALUED AND PAID AT A COST OF $11,000 (COVERED BY INSURANCE AFTER DEDUCTIBLE). THERE ARE MULTIPLE ARTICLES INDICATING ATTRACTION OF RODENTS TO THE NEWER SOY-BASED ELECTRICAL WIRE INSULATION. HTTPS://WWW.FORBES.COM/SITES/MICHAELDUNNE/2017/02/19/RATS-NEW-CARS-SOY-COATED-WIRES-GIVE-RODENTS-PLENTY-TO-CHEW-ON/#2C8BCBD780AB HTTP://WWW.NBCLOSANGELES.COM/NEWS/LOCAL/CLASS-ACTION-LAWSUIT-ALLEGES-RODENTS-CHEWING-EATING-CAR-WIRING-393480601.HTML WE ARE CONCERNED FOR FUTURE USE AND FOR THE SAFETY OF OTHERS.
Additional Notes:
MY HUSBAND, MOTHER-IN-LAW, AND THREE YEAR OLD SON WERE DRIVING IN THE VEHICLE SATURDAY, FEBRUARY 18TH, 2017. AS MY HUSBAND TURNED DOWN OUR ROAD HE STATED HE SMELLED SMOKE, BUT DIDN'T REALIZE IT WAS COMING FROM THE VEHICLE. HE PULLED INTO OUR DRIVEWAY AND PARKED. THEY THEN SAW SMOKE SEEPING OUT OF THE HOOD. MY MOTHER-IN-LAW EXITED AND MY HUSBAND REMOVED MY SON FROM THE BURNING CAR. I CAME OUTSIDE TO GREET THEM AND WITNESSED THIS. HE THEN OPENED THE HOOD AND THERE WERE SIGNIFICANT FLAMES ON THE DRIVER SIDE POSTERIOR AREA OF THE ENGINE. HE RAN FOR OUR FIRE EXTINGUISHER WHILE I CALLED 911. HE PUT OUT THE FIRE WITH THE EXTINGUISHER AND THE FIRE DEPARTMENT ARRIVED WITHIN FIVE MINUTES. THEY INSPECTED, OPENED THE TOP COVER OF THE BATTERY AND DISCONNECTED IT. THEY REPORTED TO US THAT IT APPEARED TO BE AN ELECTRICAL FIRE OCCURRING AT THE AREA OF THE BATTERY. AFTER INSPECTION BY VOLVO AND OUR INSURANCE COMPANY, THE DAMAGE WAS DETERMINED TO BE CAUSED BY RODENTS CHEWING ON THE ELECTRICAL WIRING INSIDE THE ENGINE CAUSING THE SHORTAGE AND SUBSEQUENT FIRE. THE DAMAGE WAS VALUED AND PAID AT A COST OF $11,000 (COVERED BY INSURANCE AFTER DEDUCTIBLE). THERE ARE MULTIPLE ARTICLES INDICATING ATTRACTION OF RODENTS TO THE NEWER SOY-BASED ELECTRICAL WIRE INSULATION. HTTPS://WWW.FORBES.COM/SITES/MICHAELDUNNE/2017/02/19/RATS-NEW-CARS-SOY-COATED-WIRES-GIVE-RODENTS-PLENTY-TO-CHEW-ON/#2C8BCBD780AB HTTP://WWW.NBCLOSANGELES.COM/NEWS/LOCAL/CLASS-ACTION-LAWSUIT-ALLEGES-RODENTS-CHEWING-EATING-CAR-WIRING-393480601.HTML WE ARE CONCERNED FOR FUTURE USE AND FOR THE SAFETY OF OTHERS.
Mfg Campaign: 10994064
Recall Date: Jun 8, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Corrective Action:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Additional Notes:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Mfg Campaign: 10991231
Recall Date: May 23, 2017
Volvo Car Usa, Llc
Defect Description:
SEATS
Potential Consequences:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Corrective Action:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Additional Notes:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Mfg Campaign: 10991231
Recall Date: May 23, 2017
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Corrective Action:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Additional Notes:
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Mfg Campaign: 10991231
Recall Date: May 23, 2017
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
VOLVO XC90 2016 HYBRID -SAFETY ISSUES AND TERRIBLE CUSTOMER SERVICE. I STARTED THE CAR AND MY BRAKES SUDDENLY MADE THIS WEIRD NOISE AND I COULD FEEL A SHIFT IN THE BRAKE PEDAL. UP POPPED A NOTICE ON THE SCREEN BY THE ODOMETER SAYING "BRAKE PEDAL CHARACTERISTICS CHANGED SERVICE REQUIRED." I STARTED TO DRIVE MY KIDS HOME, THINKING IT WAS JUST A SERVICE NOTICE AND NOT A TOW SITUATION. AS I DROVE ON TOWN ROADS (NOT HWY), THE BRAKE MADE A GRINDING SOUND (COULD ALSO FEEL IT IN THE PEDAL) WHEN LIGHTLY DEPRESSED AND WHEN I FULLY PRESSED THE BRAKE TO SLOW OR STOP, IT WOULDN'T DO ANYTHING AT FIRST AND THEN IT WOULD SUDDENLY ENGAGE IN A JOLTING AND JERKY STOP MOTION IT WAS VERY SCARY TO DRIVE THE CAR LIKE THIS. I WASN'T SURE IF THE BRAKES WERE GOING TO WORK WELL ENOUGH TO GET ME AND MY TWO CHILDREN HOME. FORTUNATELY, WE DID MAKE IT HOME BUT THE CAR IS NOT SAFE TO DRIVE LIKE THIS. VOLVO TOWED THE CAR OUT OF MY DRIVEWAY THIS AM. THE WESTPORT SERVICE DEPT CLAIMED THEY HAVE "NEVER HEARD OF THE ISSUE," DESPITE MY FINDING OF COUNTLESS SIMILAR COMPLAINTS ONLINE AND A NOTATION ABOUT IT IN THE MANUAL. I'VE ONLY HAD THIS VEHICLE FOR 6MO. IT WAS NEW OFF THE LOT.
Corrective Action:
VOLVO XC90 2016 HYBRID -SAFETY ISSUES AND TERRIBLE CUSTOMER SERVICE. I STARTED THE CAR AND MY BRAKES SUDDENLY MADE THIS WEIRD NOISE AND I COULD FEEL A SHIFT IN THE BRAKE PEDAL. UP POPPED A NOTICE ON THE SCREEN BY THE ODOMETER SAYING "BRAKE PEDAL CHARACTERISTICS CHANGED SERVICE REQUIRED." I STARTED TO DRIVE MY KIDS HOME, THINKING IT WAS JUST A SERVICE NOTICE AND NOT A TOW SITUATION. AS I DROVE ON TOWN ROADS (NOT HWY), THE BRAKE MADE A GRINDING SOUND (COULD ALSO FEEL IT IN THE PEDAL) WHEN LIGHTLY DEPRESSED AND WHEN I FULLY PRESSED THE BRAKE TO SLOW OR STOP, IT WOULDN'T DO ANYTHING AT FIRST AND THEN IT WOULD SUDDENLY ENGAGE IN A JOLTING AND JERKY STOP MOTION IT WAS VERY SCARY TO DRIVE THE CAR LIKE THIS. I WASN'T SURE IF THE BRAKES WERE GOING TO WORK WELL ENOUGH TO GET ME AND MY TWO CHILDREN HOME. FORTUNATELY, WE DID MAKE IT HOME BUT THE CAR IS NOT SAFE TO DRIVE LIKE THIS. VOLVO TOWED THE CAR OUT OF MY DRIVEWAY THIS AM. THE WESTPORT SERVICE DEPT CLAIMED THEY HAVE "NEVER HEARD OF THE ISSUE," DESPITE MY FINDING OF COUNTLESS SIMILAR COMPLAINTS ONLINE AND A NOTATION ABOUT IT IN THE MANUAL. I'VE ONLY HAD THIS VEHICLE FOR 6MO. IT WAS NEW OFF THE LOT.
Additional Notes:
VOLVO XC90 2016 HYBRID -SAFETY ISSUES AND TERRIBLE CUSTOMER SERVICE. I STARTED THE CAR AND MY BRAKES SUDDENLY MADE THIS WEIRD NOISE AND I COULD FEEL A SHIFT IN THE BRAKE PEDAL. UP POPPED A NOTICE ON THE SCREEN BY THE ODOMETER SAYING "BRAKE PEDAL CHARACTERISTICS CHANGED SERVICE REQUIRED." I STARTED TO DRIVE MY KIDS HOME, THINKING IT WAS JUST A SERVICE NOTICE AND NOT A TOW SITUATION. AS I DROVE ON TOWN ROADS (NOT HWY), THE BRAKE MADE A GRINDING SOUND (COULD ALSO FEEL IT IN THE PEDAL) WHEN LIGHTLY DEPRESSED AND WHEN I FULLY PRESSED THE BRAKE TO SLOW OR STOP, IT WOULDN'T DO ANYTHING AT FIRST AND THEN IT WOULD SUDDENLY ENGAGE IN A JOLTING AND JERKY STOP MOTION IT WAS VERY SCARY TO DRIVE THE CAR LIKE THIS. I WASN'T SURE IF THE BRAKES WERE GOING TO WORK WELL ENOUGH TO GET ME AND MY TWO CHILDREN HOME. FORTUNATELY, WE DID MAKE IT HOME BUT THE CAR IS NOT SAFE TO DRIVE LIKE THIS. VOLVO TOWED THE CAR OUT OF MY DRIVEWAY THIS AM. THE WESTPORT SERVICE DEPT CLAIMED THEY HAVE "NEVER HEARD OF THE ISSUE," DESPITE MY FINDING OF COUNTLESS SIMILAR COMPLAINTS ONLINE AND A NOTATION ABOUT IT IN THE MANUAL. I'VE ONLY HAD THIS VEHICLE FOR 6MO. IT WAS NEW OFF THE LOT.
Mfg Campaign: 10985710
Recall Date: May 15, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Corrective Action:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Additional Notes:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Mfg Campaign: 10983634
Recall Date: May 5, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Corrective Action:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Additional Notes:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Mfg Campaign: 10983634
Recall Date: May 5, 2017
Volvo Car Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Corrective Action:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Additional Notes:
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Mfg Campaign: 10983634
Recall Date: May 5, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DASHBOARD WENT BLACK AND COMPUTER REBOOTED THREE TIMES WHILE DRIVING. ENGINE WAS NOT AFFECTED. NO SPEEDOMETER AND GAUGES, AS THEY ARE ALL PART OF THE ELECTRONIC DASHBOARD.
Corrective Action:
DASHBOARD WENT BLACK AND COMPUTER REBOOTED THREE TIMES WHILE DRIVING. ENGINE WAS NOT AFFECTED. NO SPEEDOMETER AND GAUGES, AS THEY ARE ALL PART OF THE ELECTRONIC DASHBOARD.
Additional Notes:
DASHBOARD WENT BLACK AND COMPUTER REBOOTED THREE TIMES WHILE DRIVING. ENGINE WAS NOT AFFECTED. NO SPEEDOMETER AND GAUGES, AS THEY ARE ALL PART OF THE ELECTRONIC DASHBOARD.
Mfg Campaign: 10980777
Recall Date: Apr 25, 2017
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DURING MODERATE TO HEAVY RAIN, WATER STREAMED INTO THE CAR FROM THE AREA BEHIND THE REAR VIEW MIRROR (WHICH HOUSES THE RADAR SYSTEM). I FIRST NOTICED THE PROBLEM WHILE DRIVING AT APPROX 20 MPH WITH WINDSHIELD WIPERS SET TO MEDIUM, CONTINUOUS. WATER DRIPPED ONTO THE COIN STORAGE AREA IN FRONT OF THE GEAR PADDLE. MOON ROOF WAS THOROUGHLY CLOSED (AND HAD BEEN REPAIRED IN THE SUMMER AFTER AN EARLIER RECALL). I PARKED UNDER COVER. A FEW HOURS LATER, I WENT OUT AGAIN. AFTER DRIVING FOR 10 MINUTES, THE PROBLEM REAPPEARED. IT WAS ALMOST AS IF SOME SPACE WAS FILLING UP AND THEN RELEASING A STREAM OF WATER. OR MAYBE IT WAS A STEADY DRIP. WATER COULD HAVE BEEN POOLING IN THE INTELLI-SAFE SYSTEM. AT ONE POINT, I PARKED ON A HILL, CAR FACING DOWNWARD. A LARGE THAN NORMAL TRICKLE OF WATER THEN STREAMED INTO THE CAR. THAT MADE ME THINK THAT THE PROBLEM MIGHT BE WINDSHIELD SEAL. IT'S ALSO POSSIBLE THAT WATER IS GETTING INTO THE MOONROOF IN SOME WAY AND THEN RUNNING TO THE FRONT OF THE CAR AND FINDING ITS WAY DOWN THROUGH THE ELECTRONIC CASING BEHIND THE REARVIEW MIRROR. I HAVE DRIVEN THE CAR IN THE RAIN BEFORE WITHOUT EXPERIENCING THIS PROBLEM. THIS WAS A HEAVIER RAIN THAN NORMAL THOUGH. I HAVE ATTACHED TWO PHOTOS THAT SHOW AREAS DRIPPING. I ALSO HAVE TWO MOVIES FILES WHICH MIGHT BE A BIT MORE HELPFUL. IF YOU WOULD LIKE THOSE, PLEASE CONTACT ME AT [XXX] I CANNOT ATTACH THEM AS FILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
DURING MODERATE TO HEAVY RAIN, WATER STREAMED INTO THE CAR FROM THE AREA BEHIND THE REAR VIEW MIRROR (WHICH HOUSES THE RADAR SYSTEM). I FIRST NOTICED THE PROBLEM WHILE DRIVING AT APPROX 20 MPH WITH WINDSHIELD WIPERS SET TO MEDIUM, CONTINUOUS. WATER DRIPPED ONTO THE COIN STORAGE AREA IN FRONT OF THE GEAR PADDLE. MOON ROOF WAS THOROUGHLY CLOSED (AND HAD BEEN REPAIRED IN THE SUMMER AFTER AN EARLIER RECALL). I PARKED UNDER COVER. A FEW HOURS LATER, I WENT OUT AGAIN. AFTER DRIVING FOR 10 MINUTES, THE PROBLEM REAPPEARED. IT WAS ALMOST AS IF SOME SPACE WAS FILLING UP AND THEN RELEASING A STREAM OF WATER. OR MAYBE IT WAS A STEADY DRIP. WATER COULD HAVE BEEN POOLING IN THE INTELLI-SAFE SYSTEM. AT ONE POINT, I PARKED ON A HILL, CAR FACING DOWNWARD. A LARGE THAN NORMAL TRICKLE OF WATER THEN STREAMED INTO THE CAR. THAT MADE ME THINK THAT THE PROBLEM MIGHT BE WINDSHIELD SEAL. IT'S ALSO POSSIBLE THAT WATER IS GETTING INTO THE MOONROOF IN SOME WAY AND THEN RUNNING TO THE FRONT OF THE CAR AND FINDING ITS WAY DOWN THROUGH THE ELECTRONIC CASING BEHIND THE REARVIEW MIRROR. I HAVE DRIVEN THE CAR IN THE RAIN BEFORE WITHOUT EXPERIENCING THIS PROBLEM. THIS WAS A HEAVIER RAIN THAN NORMAL THOUGH. I HAVE ATTACHED TWO PHOTOS THAT SHOW AREAS DRIPPING. I ALSO HAVE TWO MOVIES FILES WHICH MIGHT BE A BIT MORE HELPFUL. IF YOU WOULD LIKE THOSE, PLEASE CONTACT ME AT [XXX] I CANNOT ATTACH THEM AS FILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
DURING MODERATE TO HEAVY RAIN, WATER STREAMED INTO THE CAR FROM THE AREA BEHIND THE REAR VIEW MIRROR (WHICH HOUSES THE RADAR SYSTEM). I FIRST NOTICED THE PROBLEM WHILE DRIVING AT APPROX 20 MPH WITH WINDSHIELD WIPERS SET TO MEDIUM, CONTINUOUS. WATER DRIPPED ONTO THE COIN STORAGE AREA IN FRONT OF THE GEAR PADDLE. MOON ROOF WAS THOROUGHLY CLOSED (AND HAD BEEN REPAIRED IN THE SUMMER AFTER AN EARLIER RECALL). I PARKED UNDER COVER. A FEW HOURS LATER, I WENT OUT AGAIN. AFTER DRIVING FOR 10 MINUTES, THE PROBLEM REAPPEARED. IT WAS ALMOST AS IF SOME SPACE WAS FILLING UP AND THEN RELEASING A STREAM OF WATER. OR MAYBE IT WAS A STEADY DRIP. WATER COULD HAVE BEEN POOLING IN THE INTELLI-SAFE SYSTEM. AT ONE POINT, I PARKED ON A HILL, CAR FACING DOWNWARD. A LARGE THAN NORMAL TRICKLE OF WATER THEN STREAMED INTO THE CAR. THAT MADE ME THINK THAT THE PROBLEM MIGHT BE WINDSHIELD SEAL. IT'S ALSO POSSIBLE THAT WATER IS GETTING INTO THE MOONROOF IN SOME WAY AND THEN RUNNING TO THE FRONT OF THE CAR AND FINDING ITS WAY DOWN THROUGH THE ELECTRONIC CASING BEHIND THE REARVIEW MIRROR. I HAVE DRIVEN THE CAR IN THE RAIN BEFORE WITHOUT EXPERIENCING THIS PROBLEM. THIS WAS A HEAVIER RAIN THAN NORMAL THOUGH. I HAVE ATTACHED TWO PHOTOS THAT SHOW AREAS DRIPPING. I ALSO HAVE TWO MOVIES FILES WHICH MIGHT BE A BIT MORE HELPFUL. IF YOU WOULD LIKE THOSE, PLEASE CONTACT ME AT [XXX] I CANNOT ATTACH THEM AS FILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10980114
Recall Date: Apr 24, 2017
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE NUMEROUS TIMES WHILE DRIVING WITH NO CARS AROUND THE AUTOMATIC BRAKING FEATURE KICKS IN STOPPING THE CAR. THIS HAS HAPPENED ON LOCAL STREETS AS WELL AS HIGHWAYS. IT FEELS LIKE YOU ARE BEING REAR ENDED AND I HAVE ALSO NEARLY BEEN REAR ENDED. BROUGHT TO DEALERS AND THEY SAY THEY ARE UNABLE TO DUPLICATE IT BUT HAVE BEEN TURNING IT OFF ON OTHER CARS BECAUSE THEY ADVISE THEY ARE UNABLE TO FIGURE IT OUT. THIS HAPPENS AT ALL DIFFERENT SPEEDS
Corrective Action:
VEHICLE NUMEROUS TIMES WHILE DRIVING WITH NO CARS AROUND THE AUTOMATIC BRAKING FEATURE KICKS IN STOPPING THE CAR. THIS HAS HAPPENED ON LOCAL STREETS AS WELL AS HIGHWAYS. IT FEELS LIKE YOU ARE BEING REAR ENDED AND I HAVE ALSO NEARLY BEEN REAR ENDED. BROUGHT TO DEALERS AND THEY SAY THEY ARE UNABLE TO DUPLICATE IT BUT HAVE BEEN TURNING IT OFF ON OTHER CARS BECAUSE THEY ADVISE THEY ARE UNABLE TO FIGURE IT OUT. THIS HAPPENS AT ALL DIFFERENT SPEEDS
Additional Notes:
VEHICLE NUMEROUS TIMES WHILE DRIVING WITH NO CARS AROUND THE AUTOMATIC BRAKING FEATURE KICKS IN STOPPING THE CAR. THIS HAS HAPPENED ON LOCAL STREETS AS WELL AS HIGHWAYS. IT FEELS LIKE YOU ARE BEING REAR ENDED AND I HAVE ALSO NEARLY BEEN REAR ENDED. BROUGHT TO DEALERS AND THEY SAY THEY ARE UNABLE TO DUPLICATE IT BUT HAVE BEEN TURNING IT OFF ON OTHER CARS BECAUSE THEY ADVISE THEY ARE UNABLE TO FIGURE IT OUT. THIS HAPPENS AT ALL DIFFERENT SPEEDS
Mfg Campaign: 10969855
Recall Date: Apr 1, 2017
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE CAR IS EQUIPPED WITH AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION (OPEN AND CLOSE). THIS ALLOWS THE OPENING OR CLOSING OF THE TAILGATE WHEN YOUR HANDS ARE FULL. IN MY SITUATION, THE VEHICLE IS OFF. WHILE THE TAILGATE IS OPEN AND I AM STANDING NEXT TO THE REAR BUMPER LOADING/UNLOADING ITEMS FROM THE TRUNK, THE REAR TAILGATE HAS CLOSED ON ME UNEXPECTEDLY ON SEVERAL OCCASIONS AND HIT MY HEAD/BACK. ON ONE OCCASION, MY CHILD WAS STANDING NEXT TO ME WHEN THE TAILGATE CLOSED ON US UNEXPECTEDLY AND FORTUNATELY THE TAILGATE HIT ME INSTEAD OF MY CHILD. IT APPEARS THAT IF THE FOOT MOVEMENT SENSOR UNDER THE REAR BUMPER SENSES ANY OBJECTS MOVING UNDER/NEAR THE REAR BUMPER (EG. A FOOT, A CHILD STANDING BY THE REAR BUMPER, BAGS, ETC), IT WILL AUTOMATICALLY CLOSE THE REAR TAILGATE. THIS IS A MAJOR SAFETY DESIGN FLAW AND A SAFETY HAZARD. THIS CAN BE PARTICULARLY DANGEROUS IF THE TAILGATE CLOSES UNEXPECTEDLY ON A SMALL CHILD OR A LIMB. VOLVO NEEDS TO ADD AN OPTION IN THE SETTINGS OR A SWITCH TO DISABLE THE AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION IMMEDIATELY. I HAVE CONTACTED VOLVO USA BUT THEY WERE UNABLE TO PROVIDE A SOLUTION.
Corrective Action:
THE CAR IS EQUIPPED WITH AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION (OPEN AND CLOSE). THIS ALLOWS THE OPENING OR CLOSING OF THE TAILGATE WHEN YOUR HANDS ARE FULL. IN MY SITUATION, THE VEHICLE IS OFF. WHILE THE TAILGATE IS OPEN AND I AM STANDING NEXT TO THE REAR BUMPER LOADING/UNLOADING ITEMS FROM THE TRUNK, THE REAR TAILGATE HAS CLOSED ON ME UNEXPECTEDLY ON SEVERAL OCCASIONS AND HIT MY HEAD/BACK. ON ONE OCCASION, MY CHILD WAS STANDING NEXT TO ME WHEN THE TAILGATE CLOSED ON US UNEXPECTEDLY AND FORTUNATELY THE TAILGATE HIT ME INSTEAD OF MY CHILD. IT APPEARS THAT IF THE FOOT MOVEMENT SENSOR UNDER THE REAR BUMPER SENSES ANY OBJECTS MOVING UNDER/NEAR THE REAR BUMPER (EG. A FOOT, A CHILD STANDING BY THE REAR BUMPER, BAGS, ETC), IT WILL AUTOMATICALLY CLOSE THE REAR TAILGATE. THIS IS A MAJOR SAFETY DESIGN FLAW AND A SAFETY HAZARD. THIS CAN BE PARTICULARLY DANGEROUS IF THE TAILGATE CLOSES UNEXPECTEDLY ON A SMALL CHILD OR A LIMB. VOLVO NEEDS TO ADD AN OPTION IN THE SETTINGS OR A SWITCH TO DISABLE THE AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION IMMEDIATELY. I HAVE CONTACTED VOLVO USA BUT THEY WERE UNABLE TO PROVIDE A SOLUTION.
Additional Notes:
THE CAR IS EQUIPPED WITH AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION (OPEN AND CLOSE). THIS ALLOWS THE OPENING OR CLOSING OF THE TAILGATE WHEN YOUR HANDS ARE FULL. IN MY SITUATION, THE VEHICLE IS OFF. WHILE THE TAILGATE IS OPEN AND I AM STANDING NEXT TO THE REAR BUMPER LOADING/UNLOADING ITEMS FROM THE TRUNK, THE REAR TAILGATE HAS CLOSED ON ME UNEXPECTEDLY ON SEVERAL OCCASIONS AND HIT MY HEAD/BACK. ON ONE OCCASION, MY CHILD WAS STANDING NEXT TO ME WHEN THE TAILGATE CLOSED ON US UNEXPECTEDLY AND FORTUNATELY THE TAILGATE HIT ME INSTEAD OF MY CHILD. IT APPEARS THAT IF THE FOOT MOVEMENT SENSOR UNDER THE REAR BUMPER SENSES ANY OBJECTS MOVING UNDER/NEAR THE REAR BUMPER (EG. A FOOT, A CHILD STANDING BY THE REAR BUMPER, BAGS, ETC), IT WILL AUTOMATICALLY CLOSE THE REAR TAILGATE. THIS IS A MAJOR SAFETY DESIGN FLAW AND A SAFETY HAZARD. THIS CAN BE PARTICULARLY DANGEROUS IF THE TAILGATE CLOSES UNEXPECTEDLY ON A SMALL CHILD OR A LIMB. VOLVO NEEDS TO ADD AN OPTION IN THE SETTINGS OR A SWITCH TO DISABLE THE AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION IMMEDIATELY. I HAVE CONTACTED VOLVO USA BUT THEY WERE UNABLE TO PROVIDE A SOLUTION.
Mfg Campaign: 10960042
Recall Date: Mar 10, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE WERE TRAVELLING ON THE FREEWAY WHEN ALL THE DISPLAYS WENT BLANK. THE ENTERTAINMENT, GAUGES, ETC. ON THE FREEWAY! I WAS AFRAID THE ENGINE WOULD SHUTOFF ON US. IMMEDIATELY I CALLED THE VOLVO ON CALL AND EXPLAIN THE SITUATION TO THE OPERATOR AND ALL HE COULD DO WAS APOLOGIZE AND OFFER A TOW TRUCK, IF NEEDED. ONCE THE SYSTEM CAME BACK ON, THE HI-BEAM AND THE CHILD DOOR LOCKS WERE ACTIVATED! THE REAR PASSENGERS HAD A DIFFICULT TIME OPENING THE DOOR BECAUSE WE DID NOT KNOW WHAT HAPPENED. IN MY OPINION, THIS IS A VERY SERIOUS ISSUE BECAUSE THE ENTIRE CAR IS CONTROLLED BY A SOFTWARE AND THERE IS NO MANUAL BYPASS OR BACKUP SYSTEM TO ENSURE THE SAFETY OF THE OCCUPANTS. WE'VE HAD THIS CAR FOR ABOUT A YEAR AND HAVE TAKEN IT IN FOR SOFTWARE ISSUES, INCLUDING, BUT NOT LIMITED TO: BLIND SPOT MONITORING FAILURE, FRONT COLLISION SENSOR FAILURE, NAVIGATION SYSTEM FAILURE, ALL SENSORS FAILURE, WARNING LIGHTS/SIGNALS FAILURE, BACKUP CAMERA FAILURE AND PANORAMIC SUNROOF FAILURE. EACH TIME WE'VE TAKEN IT IN, THEY ALWAYS TOLD US IT WAS A SOFTWARE UPDATES. REALLY? SOFTWARE UPDATES FOR EACH AND EVERY TIME??
Corrective Action:
WE WERE TRAVELLING ON THE FREEWAY WHEN ALL THE DISPLAYS WENT BLANK. THE ENTERTAINMENT, GAUGES, ETC. ON THE FREEWAY! I WAS AFRAID THE ENGINE WOULD SHUTOFF ON US. IMMEDIATELY I CALLED THE VOLVO ON CALL AND EXPLAIN THE SITUATION TO THE OPERATOR AND ALL HE COULD DO WAS APOLOGIZE AND OFFER A TOW TRUCK, IF NEEDED. ONCE THE SYSTEM CAME BACK ON, THE HI-BEAM AND THE CHILD DOOR LOCKS WERE ACTIVATED! THE REAR PASSENGERS HAD A DIFFICULT TIME OPENING THE DOOR BECAUSE WE DID NOT KNOW WHAT HAPPENED. IN MY OPINION, THIS IS A VERY SERIOUS ISSUE BECAUSE THE ENTIRE CAR IS CONTROLLED BY A SOFTWARE AND THERE IS NO MANUAL BYPASS OR BACKUP SYSTEM TO ENSURE THE SAFETY OF THE OCCUPANTS. WE'VE HAD THIS CAR FOR ABOUT A YEAR AND HAVE TAKEN IT IN FOR SOFTWARE ISSUES, INCLUDING, BUT NOT LIMITED TO: BLIND SPOT MONITORING FAILURE, FRONT COLLISION SENSOR FAILURE, NAVIGATION SYSTEM FAILURE, ALL SENSORS FAILURE, WARNING LIGHTS/SIGNALS FAILURE, BACKUP CAMERA FAILURE AND PANORAMIC SUNROOF FAILURE. EACH TIME WE'VE TAKEN IT IN, THEY ALWAYS TOLD US IT WAS A SOFTWARE UPDATES. REALLY? SOFTWARE UPDATES FOR EACH AND EVERY TIME??
Additional Notes:
WE WERE TRAVELLING ON THE FREEWAY WHEN ALL THE DISPLAYS WENT BLANK. THE ENTERTAINMENT, GAUGES, ETC. ON THE FREEWAY! I WAS AFRAID THE ENGINE WOULD SHUTOFF ON US. IMMEDIATELY I CALLED THE VOLVO ON CALL AND EXPLAIN THE SITUATION TO THE OPERATOR AND ALL HE COULD DO WAS APOLOGIZE AND OFFER A TOW TRUCK, IF NEEDED. ONCE THE SYSTEM CAME BACK ON, THE HI-BEAM AND THE CHILD DOOR LOCKS WERE ACTIVATED! THE REAR PASSENGERS HAD A DIFFICULT TIME OPENING THE DOOR BECAUSE WE DID NOT KNOW WHAT HAPPENED. IN MY OPINION, THIS IS A VERY SERIOUS ISSUE BECAUSE THE ENTIRE CAR IS CONTROLLED BY A SOFTWARE AND THERE IS NO MANUAL BYPASS OR BACKUP SYSTEM TO ENSURE THE SAFETY OF THE OCCUPANTS. WE'VE HAD THIS CAR FOR ABOUT A YEAR AND HAVE TAKEN IT IN FOR SOFTWARE ISSUES, INCLUDING, BUT NOT LIMITED TO: BLIND SPOT MONITORING FAILURE, FRONT COLLISION SENSOR FAILURE, NAVIGATION SYSTEM FAILURE, ALL SENSORS FAILURE, WARNING LIGHTS/SIGNALS FAILURE, BACKUP CAMERA FAILURE AND PANORAMIC SUNROOF FAILURE. EACH TIME WE'VE TAKEN IT IN, THEY ALWAYS TOLD US IT WAS A SOFTWARE UPDATES. REALLY? SOFTWARE UPDATES FOR EACH AND EVERY TIME??
Mfg Campaign: 10957819
Recall Date: Mar 1, 2017
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES/GRINDING NOISE HAPPENED AUTOMATICALLY WITHOUT ANY REASON OR OBJECT NEAR. CAR WAS TRAVELING 50MPH AND I HAD TO PULL OVER TO THE SHOULDER. RESTARTING THE CAR, IT WAS ABLE TO DRIVE AWAY. DEFINITELY NOT SAFE TO HAVE THE BRAKES COME ON LIKE THAT.
Corrective Action:
BRAKES/GRINDING NOISE HAPPENED AUTOMATICALLY WITHOUT ANY REASON OR OBJECT NEAR. CAR WAS TRAVELING 50MPH AND I HAD TO PULL OVER TO THE SHOULDER. RESTARTING THE CAR, IT WAS ABLE TO DRIVE AWAY. DEFINITELY NOT SAFE TO HAVE THE BRAKES COME ON LIKE THAT.
Additional Notes:
BRAKES/GRINDING NOISE HAPPENED AUTOMATICALLY WITHOUT ANY REASON OR OBJECT NEAR. CAR WAS TRAVELING 50MPH AND I HAD TO PULL OVER TO THE SHOULDER. RESTARTING THE CAR, IT WAS ABLE TO DRIVE AWAY. DEFINITELY NOT SAFE TO HAVE THE BRAKES COME ON LIKE THAT.
Mfg Campaign: 10949183
Recall Date: Feb 2, 2017
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Corrective Action:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Additional Notes:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Mfg Campaign: 10945403
Recall Date: Jan 15, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Corrective Action:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Additional Notes:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Mfg Campaign: 10945403
Recall Date: Jan 15, 2017
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Corrective Action:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Additional Notes:
2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR
Mfg Campaign: 10945403
Recall Date: Jan 15, 2017
Volvo Car Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO REDUCE IN SPEED TO 5 MPH. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE SOFTWARE WAS REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,250.
Corrective Action:
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO REDUCE IN SPEED TO 5 MPH. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE SOFTWARE WAS REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,250.
Additional Notes:
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO REDUCE IN SPEED TO 5 MPH. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE SOFTWARE WAS REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,250.
Mfg Campaign: 10944091
Recall Date: Jan 10, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR
Corrective Action:
(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR
Additional Notes:
(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR
Mfg Campaign: 10937661
Recall Date: Dec 27, 2016
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR
Corrective Action:
(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR
Additional Notes:
(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR
Mfg Campaign: 10937661
Recall Date: Dec 27, 2016
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