Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-001
Recall Date: Jan 6, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Consumer Complaints
78 ComplaintsTesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649612
Recall Date: Mar 20, 2025
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649612
Recall Date: Mar 20, 2025
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649612
Recall Date: Mar 20, 2025
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.
Corrective Action:
This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.
Additional Notes:
This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.
Mfg Campaign: 11648453
Recall Date: Mar 15, 2025
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.
Corrective Action:
This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.
Additional Notes:
This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.
Mfg Campaign: 11648453
Recall Date: Mar 15, 2025
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646403
Recall Date: Mar 5, 2025
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646403
Recall Date: Mar 5, 2025
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646403
Recall Date: Mar 5, 2025
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.
Corrective Action:
The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.
Additional Notes:
The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.
Mfg Campaign: 11645911
Recall Date: Mar 3, 2025
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.
Corrective Action:
The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.
Additional Notes:
The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.
Mfg Campaign: 11645911
Recall Date: Mar 3, 2025
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving towards our friends place, an alert came up saying "Steering Assist reduced" with error code GTW_w075. The car was running at about 60 to 65 mph and at that speed l, we didn't notice much issue in handling the car. When we were leaving for home, the alert was still active and at that time, we realized that the steering was extremely difficult to use. Herculean effort was required to turn the car left or right and we decided it was unsafe to drive. I then researched this alert and lots of other drivers had observed this error on their 2023 or older model 3 or Yes. Mine is 2025 and not even 20 days old since I took delivery. The car had to be towed to the nearest service center.
Corrective Action:
While driving towards our friends place, an alert came up saying "Steering Assist reduced" with error code GTW_w075. The car was running at about 60 to 65 mph and at that speed l, we didn't notice much issue in handling the car. When we were leaving for home, the alert was still active and at that time, we realized that the steering was extremely difficult to use. Herculean effort was required to turn the car left or right and we decided it was unsafe to drive. I then researched this alert and lots of other drivers had observed this error on their 2023 or older model 3 or Yes. Mine is 2025 and not even 20 days old since I took delivery. The car had to be towed to the nearest service center.
Additional Notes:
While driving towards our friends place, an alert came up saying "Steering Assist reduced" with error code GTW_w075. The car was running at about 60 to 65 mph and at that speed l, we didn't notice much issue in handling the car. When we were leaving for home, the alert was still active and at that time, we realized that the steering was extremely difficult to use. Herculean effort was required to turn the car left or right and we decided it was unsafe to drive. I then researched this alert and lots of other drivers had observed this error on their 2023 or older model 3 or Yes. Mine is 2025 and not even 20 days old since I took delivery. The car had to be towed to the nearest service center.
Mfg Campaign: 11644648
Recall Date: Feb 24, 2025
Tesla, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11641739
Recall Date: Feb 10, 2025
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11641739
Recall Date: Feb 10, 2025
Tesla, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11641739
Recall Date: Feb 10, 2025
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Corrective Action:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Additional Notes:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Mfg Campaign: 11639475
Recall Date: Jan 29, 2025
Tesla, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Corrective Action:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Additional Notes:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Mfg Campaign: 11639475
Recall Date: Jan 29, 2025
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Corrective Action:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Additional Notes:
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n
Mfg Campaign: 11639475
Recall Date: Jan 29, 2025
Tesla, Inc.
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The model Y has a software feature which integrates with MyQ Garage Door opener which opens the garage door whenever the car is nearby. This feature also has a selectable option to fold mirrors automatically. It is noticed that the mirrors fold even when the vehicle is in motion or not in park. This is especially dangerous when backing out into the garage. I almost had 2 near misses when the mirrors which I was using to reverse the car suddenly folded in the middle of the maneuver. Ideally the mirror should only fold if the car is in park or at least not traveling in reverse
Corrective Action:
The model Y has a software feature which integrates with MyQ Garage Door opener which opens the garage door whenever the car is nearby. This feature also has a selectable option to fold mirrors automatically. It is noticed that the mirrors fold even when the vehicle is in motion or not in park. This is especially dangerous when backing out into the garage. I almost had 2 near misses when the mirrors which I was using to reverse the car suddenly folded in the middle of the maneuver. Ideally the mirror should only fold if the car is in park or at least not traveling in reverse
Additional Notes:
The model Y has a software feature which integrates with MyQ Garage Door opener which opens the garage door whenever the car is nearby. This feature also has a selectable option to fold mirrors automatically. It is noticed that the mirrors fold even when the vehicle is in motion or not in park. This is especially dangerous when backing out into the garage. I almost had 2 near misses when the mirrors which I was using to reverse the car suddenly folded in the middle of the maneuver. Ideally the mirror should only fold if the car is in park or at least not traveling in reverse
Mfg Campaign: 11638216
Recall Date: Jan 24, 2025
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.
Corrective Action:
I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.
Additional Notes:
I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.
Mfg Campaign: 11636724
Recall Date: Jan 18, 2025
Tesla, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.
Corrective Action:
I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.
Additional Notes:
I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.
Mfg Campaign: 11636724
Recall Date: Jan 18, 2025
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