Complaints & Recalls
Official Safety Recalls - Important!
34 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-32-001
Recall Date: May 30, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-13-001
Recall Date: Feb 27, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S, Model X, and 2022 Model 3 and Model Y vehicles operating certain firmware releases. The infotainment central processing unit (CPU) may overheat during the preparation or process of fast-charging, causing the CPU to lag or restart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-009
Recall Date: May 3, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Consumer Complaints
1.4K ComplaintsTesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving west on I70 today phantom braking has occurred at least 5 times. This has happened when using adaptive cruise control and autopilot. NOT SAFE!!
Corrective Action:
While driving west on I70 today phantom braking has occurred at least 5 times. This has happened when using adaptive cruise control and autopilot. NOT SAFE!!
Additional Notes:
While driving west on I70 today phantom braking has occurred at least 5 times. This has happened when using adaptive cruise control and autopilot. NOT SAFE!!
Mfg Campaign: 11485084
Recall Date: Sep 18, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Corrective Action:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Additional Notes:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Mfg Campaign: 11484974
Recall Date: Sep 17, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Corrective Action:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Additional Notes:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Mfg Campaign: 11484974
Recall Date: Sep 17, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Corrective Action:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Additional Notes:
08/27/22 3:37 pm While driving on I25 north to Wheatland WY at 80 mph the adaptive cruise control slammed on the brakes. The weather was sunny, there were no other cars within sight in front of the Tesla or to the rear and the pavement was dry. Thinking there must be something that hit a sensor I resumed the journey. The same braking malfunction occurred two more times so I pulled into a rest area and searched to find automatic emergency braking and turned off that feature. Once more I drove with the adaptive cruise control. It did it again. Had there been a semi or other heavy vehicle behind me there would have been a likely fatal crash. The Telsa braked so hard I thought the airbags would deploy. This is a very serious safety issue that must be immediately addressed. I returned home and within the week sold the Model Y.
Mfg Campaign: 11484974
Recall Date: Sep 17, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The autopilot and automatic emergency braking systems implemented in 2021 and 2022 Model 3 and Model Y vehicles are defective in that they can engage randomly when no safety hazard is present. This issue has been dubbed “phantom braking”.
Corrective Action:
The autopilot and automatic emergency braking systems implemented in 2021 and 2022 Model 3 and Model Y vehicles are defective in that they can engage randomly when no safety hazard is present. This issue has been dubbed “phantom braking”.
Additional Notes:
The autopilot and automatic emergency braking systems implemented in 2021 and 2022 Model 3 and Model Y vehicles are defective in that they can engage randomly when no safety hazard is present. This issue has been dubbed “phantom braking”.
Mfg Campaign: 11484605
Recall Date: Sep 15, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Was stopped at a light and the car rapidly accelerate on its own hitting the car in front of me. The air bags didn't deploy. I stepped on the break pedal but the car continued to accelerate, I have informed Tesla and opened a service ticket. A police report was filed for the resulting accident involving 2 other cars. I have also had instances in the recent past where while driving on the highway the car has rapidly slowed down / applied the breaks for now obvious reason. The phantom breaking issue reported by many.
Corrective Action:
Was stopped at a light and the car rapidly accelerate on its own hitting the car in front of me. The air bags didn't deploy. I stepped on the break pedal but the car continued to accelerate, I have informed Tesla and opened a service ticket. A police report was filed for the resulting accident involving 2 other cars. I have also had instances in the recent past where while driving on the highway the car has rapidly slowed down / applied the breaks for now obvious reason. The phantom breaking issue reported by many.
Additional Notes:
Was stopped at a light and the car rapidly accelerate on its own hitting the car in front of me. The air bags didn't deploy. I stepped on the break pedal but the car continued to accelerate, I have informed Tesla and opened a service ticket. A police report was filed for the resulting accident involving 2 other cars. I have also had instances in the recent past where while driving on the highway the car has rapidly slowed down / applied the breaks for now obvious reason. The phantom breaking issue reported by many.
Mfg Campaign: 11484648
Recall Date: Sep 15, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Corrective Action:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Additional Notes:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Mfg Campaign: 11484738
Recall Date: Sep 15, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Corrective Action:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Additional Notes:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Mfg Campaign: 11484738
Recall Date: Sep 15, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Corrective Action:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Additional Notes:
I was driving on a stretch of I-15 in Utah using the traffic aware cruise control when the car suddenly applied the brakes by itself. I was traveling at approximately 80mph when this happened. Scared me half to death. I wasn't sure what happened and thought it was just an anomaly. Later I was using the auto pilot traffic aware cruise control feature and the same thing happened. That's when I figured out it was an issue with the cruise control/auto pilot. When I was stopped, I looked up that this is a frequent issue with the Tesla Model Y, known as phantom braking. No one at Tesla mentioned this issue as I went through the purchase process, or when I picked up the car in Dec. 2021. I wasn't aware of that before and feel like I could have been in a serious accident. I felt lucky that I wasn't.
Mfg Campaign: 11484738
Recall Date: Sep 15, 2022
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Tesla Model Y. The contact stated that after he made a right turn, another vehicle crashed into the front passenger side door to the rear passenger side door. The air bags failed to deploy. No warning lights were illuminated. The contact sustained soreness to the shoulder, neck, and back. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The dealer nor the manufacturer was notified of the failure. The failure mileage was 8,607.
Corrective Action:
The contact owns a 2022 Tesla Model Y. The contact stated that after he made a right turn, another vehicle crashed into the front passenger side door to the rear passenger side door. The air bags failed to deploy. No warning lights were illuminated. The contact sustained soreness to the shoulder, neck, and back. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The dealer nor the manufacturer was notified of the failure. The failure mileage was 8,607.
Additional Notes:
The contact owns a 2022 Tesla Model Y. The contact stated that after he made a right turn, another vehicle crashed into the front passenger side door to the rear passenger side door. The air bags failed to deploy. No warning lights were illuminated. The contact sustained soreness to the shoulder, neck, and back. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The dealer nor the manufacturer was notified of the failure. The failure mileage was 8,607.
Mfg Campaign: 11484298
Recall Date: Sep 13, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Phantom braking while using either cruise control or the autopilot feature in my brand new Tesla Y performance. Over a several hour drive from Utah to Wyoming and back , on two lane highway going one direction and two lanes the other direction. Speeds around 65-85 mph. Sudden scary braking that I had to override with gas pedal. Occurred about 6-10 times. About 3-5 times during 8 hour ride from UT to WY and 3-5 times from WY to UT. I would quit using cruise or autopilot for awhile as it was very disconcerting. One time I felt dizzy because of sudden deceleration.
Corrective Action:
Phantom braking while using either cruise control or the autopilot feature in my brand new Tesla Y performance. Over a several hour drive from Utah to Wyoming and back , on two lane highway going one direction and two lanes the other direction. Speeds around 65-85 mph. Sudden scary braking that I had to override with gas pedal. Occurred about 6-10 times. About 3-5 times during 8 hour ride from UT to WY and 3-5 times from WY to UT. I would quit using cruise or autopilot for awhile as it was very disconcerting. One time I felt dizzy because of sudden deceleration.
Additional Notes:
Phantom braking while using either cruise control or the autopilot feature in my brand new Tesla Y performance. Over a several hour drive from Utah to Wyoming and back , on two lane highway going one direction and two lanes the other direction. Speeds around 65-85 mph. Sudden scary braking that I had to override with gas pedal. Occurred about 6-10 times. About 3-5 times during 8 hour ride from UT to WY and 3-5 times from WY to UT. I would quit using cruise or autopilot for awhile as it was very disconcerting. One time I felt dizzy because of sudden deceleration.
Mfg Campaign: 11483937
Recall Date: Sep 12, 2022
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Phantom braking while using either cruise control or the autopilot feature in my brand new Tesla Y performance. Over a several hour drive from Utah to Wyoming and back , on two lane highway going one direction and two lanes the other direction. Speeds around 65-85 mph. Sudden scary braking that I had to override with gas pedal. Occurred about 6-10 times. About 3-5 times during 8 hour ride from UT to WY and 3-5 times from WY to UT. I would quit using cruise or autopilot for awhile as it was very disconcerting. One time I felt dizzy because of sudden deceleration.
Corrective Action:
Phantom braking while using either cruise control or the autopilot feature in my brand new Tesla Y performance. Over a several hour drive from Utah to Wyoming and back , on two lane highway going one direction and two lanes the other direction. Speeds around 65-85 mph. Sudden scary braking that I had to override with gas pedal. Occurred about 6-10 times. About 3-5 times during 8 hour ride from UT to WY and 3-5 times from WY to UT. I would quit using cruise or autopilot for awhile as it was very disconcerting. One time I felt dizzy because of sudden deceleration.
Additional Notes:
Phantom braking while using either cruise control or the autopilot feature in my brand new Tesla Y performance. Over a several hour drive from Utah to Wyoming and back , on two lane highway going one direction and two lanes the other direction. Speeds around 65-85 mph. Sudden scary braking that I had to override with gas pedal. Occurred about 6-10 times. About 3-5 times during 8 hour ride from UT to WY and 3-5 times from WY to UT. I would quit using cruise or autopilot for awhile as it was very disconcerting. One time I felt dizzy because of sudden deceleration.
Mfg Campaign: 11483937
Recall Date: Sep 12, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Corrective Action:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Additional Notes:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Mfg Campaign: 11483963
Recall Date: Sep 12, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Corrective Action:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Additional Notes:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Mfg Campaign: 11483963
Recall Date: Sep 12, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Corrective Action:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Additional Notes:
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Mfg Campaign: 11483963
Recall Date: Sep 12, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My car came with a factory hitch adapter. I was hauling a flat bed trailer with a load of about 10 20' 2x4s on it home for my foundation. At approximately 65 miles per hour, out of no where, with no other cars around, on a sunny day, and on a straight section of 2 lane road, the car suddenly applied the brakes hard, to the point that I was afraid of the load on the trailer shifting and hitting the car even though it was tied on well. This is just the worst example of this annoying behavior that I can't seem to disable on my new Model Y. It sort of like riding a horse with a mind of it's own, and so you're never sure when this mare will spook and come to a stop and throw you off. You might say that there was no damage done, but that's like saying that if someone tried to break in your front door and failed, then you're ok. Of course you're not because it leaves emotional damage when this occurs. I'm scared to drive the car because of it.
Corrective Action:
My car came with a factory hitch adapter. I was hauling a flat bed trailer with a load of about 10 20' 2x4s on it home for my foundation. At approximately 65 miles per hour, out of no where, with no other cars around, on a sunny day, and on a straight section of 2 lane road, the car suddenly applied the brakes hard, to the point that I was afraid of the load on the trailer shifting and hitting the car even though it was tied on well. This is just the worst example of this annoying behavior that I can't seem to disable on my new Model Y. It sort of like riding a horse with a mind of it's own, and so you're never sure when this mare will spook and come to a stop and throw you off. You might say that there was no damage done, but that's like saying that if someone tried to break in your front door and failed, then you're ok. Of course you're not because it leaves emotional damage when this occurs. I'm scared to drive the car because of it.
Additional Notes:
My car came with a factory hitch adapter. I was hauling a flat bed trailer with a load of about 10 20' 2x4s on it home for my foundation. At approximately 65 miles per hour, out of no where, with no other cars around, on a sunny day, and on a straight section of 2 lane road, the car suddenly applied the brakes hard, to the point that I was afraid of the load on the trailer shifting and hitting the car even though it was tied on well. This is just the worst example of this annoying behavior that I can't seem to disable on my new Model Y. It sort of like riding a horse with a mind of it's own, and so you're never sure when this mare will spook and come to a stop and throw you off. You might say that there was no damage done, but that's like saying that if someone tried to break in your front door and failed, then you're ok. Of course you're not because it leaves emotional damage when this occurs. I'm scared to drive the car because of it.
Mfg Campaign: 11483763
Recall Date: Sep 10, 2022
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Taillights habitually fog up (in moderate Southern California weather) and block the visual braking visibility. Tesla says having lights you can’t see when braking is normal
Corrective Action:
Taillights habitually fog up (in moderate Southern California weather) and block the visual braking visibility. Tesla says having lights you can’t see when braking is normal
Additional Notes:
Taillights habitually fog up (in moderate Southern California weather) and block the visual braking visibility. Tesla says having lights you can’t see when braking is normal
Mfg Campaign: 11483839
Recall Date: Sep 10, 2022
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective.
Corrective Action:
On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective.
Additional Notes:
On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective.
Mfg Campaign: 11483680
Recall Date: Sep 9, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective.
Corrective Action:
On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective.
Additional Notes:
On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective.
Mfg Campaign: 11483680
Recall Date: Sep 9, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Travelling on open highway (no other cars around) - attempted to use our AutoPilot/Cruise Control on the new Tesla for the first time. We engaged the system and it maintained the speed limit for a minute or two and then for no reason applied the brakes rapidly reducing speed. Thankfully no cars were behind us - but the force was so strong it did cause back/neck strain. We thought maybe we had done something wrong - tried again two more times - always on open road - no other cars around - and always the same action. We have concluded we cannot use this feature at all - it does not feel ready or safe.
Corrective Action:
Travelling on open highway (no other cars around) - attempted to use our AutoPilot/Cruise Control on the new Tesla for the first time. We engaged the system and it maintained the speed limit for a minute or two and then for no reason applied the brakes rapidly reducing speed. Thankfully no cars were behind us - but the force was so strong it did cause back/neck strain. We thought maybe we had done something wrong - tried again two more times - always on open road - no other cars around - and always the same action. We have concluded we cannot use this feature at all - it does not feel ready or safe.
Additional Notes:
Travelling on open highway (no other cars around) - attempted to use our AutoPilot/Cruise Control on the new Tesla for the first time. We engaged the system and it maintained the speed limit for a minute or two and then for no reason applied the brakes rapidly reducing speed. Thankfully no cars were behind us - but the force was so strong it did cause back/neck strain. We thought maybe we had done something wrong - tried again two more times - always on open road - no other cars around - and always the same action. We have concluded we cannot use this feature at all - it does not feel ready or safe.
Mfg Campaign: 11483431
Recall Date: Sep 8, 2022
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