Complaints & Recalls
Official Safety Recalls - Important!
34 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-32-001
Recall Date: May 30, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-13-001
Recall Date: Feb 27, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S, Model X, and 2022 Model 3 and Model Y vehicles operating certain firmware releases. The infotainment central processing unit (CPU) may overheat during the preparation or process of fast-charging, causing the CPU to lag or restart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-009
Recall Date: May 3, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Consumer Complaints
1.4K ComplaintsTesla, Inc.
Defect Description:
TIRES
Potential Consequences:
GOODYEAR TIRE, 255/40R20 101W XL I have had to replace 5 tires on my Tesla in 13 months. 3 were from nails, one was from running over a pothole and one was flat from an unknown cause. I have been told by multiple people in the car maintenance field that the tires are not appropriate for the weight of the vehicle therefore are far more prone to imbedded nails and other spontaneous road hazards. I only do basic city driving and avoid industrial/construction zones when able. Also, 2 out of the 5 times I have had a tire with low pressure, the vehicle has indicated the wrong tire. For example, the most recent incident showed my tire pressure at 23 in the front driverside tire, when checked manually the pressure was reading 45 psi in that tire. Went to Tesla and they confirmed the sensor needed to be replaced and made an appointment to have that fixed in 2 weeks when they were available. I continued to drive the vehicle since I was told it “was just a sensor”. The next day, the passenger rear tire was flat but indicated appropriate pressure for that tire on car’s reading. I was horrified that I continued to drive on a low tire for an entire day and did not know because the car was indicating the wrong tire was low in pressure. This could’ve resulted in a blow out or other threat to my safety. Supposedly my sensors have been replaced when I have asked for them to be but the sensors reading the wrong tire pressures is a chronic issue. Tesla is aware the tires are prone to flats, which is why they will not sell you tire coverage. I feel unsafe in this vehicle.
Corrective Action:
GOODYEAR TIRE, 255/40R20 101W XL I have had to replace 5 tires on my Tesla in 13 months. 3 were from nails, one was from running over a pothole and one was flat from an unknown cause. I have been told by multiple people in the car maintenance field that the tires are not appropriate for the weight of the vehicle therefore are far more prone to imbedded nails and other spontaneous road hazards. I only do basic city driving and avoid industrial/construction zones when able. Also, 2 out of the 5 times I have had a tire with low pressure, the vehicle has indicated the wrong tire. For example, the most recent incident showed my tire pressure at 23 in the front driverside tire, when checked manually the pressure was reading 45 psi in that tire. Went to Tesla and they confirmed the sensor needed to be replaced and made an appointment to have that fixed in 2 weeks when they were available. I continued to drive the vehicle since I was told it “was just a sensor”. The next day, the passenger rear tire was flat but indicated appropriate pressure for that tire on car’s reading. I was horrified that I continued to drive on a low tire for an entire day and did not know because the car was indicating the wrong tire was low in pressure. This could’ve resulted in a blow out or other threat to my safety. Supposedly my sensors have been replaced when I have asked for them to be but the sensors reading the wrong tire pressures is a chronic issue. Tesla is aware the tires are prone to flats, which is why they will not sell you tire coverage. I feel unsafe in this vehicle.
Additional Notes:
GOODYEAR TIRE, 255/40R20 101W XL I have had to replace 5 tires on my Tesla in 13 months. 3 were from nails, one was from running over a pothole and one was flat from an unknown cause. I have been told by multiple people in the car maintenance field that the tires are not appropriate for the weight of the vehicle therefore are far more prone to imbedded nails and other spontaneous road hazards. I only do basic city driving and avoid industrial/construction zones when able. Also, 2 out of the 5 times I have had a tire with low pressure, the vehicle has indicated the wrong tire. For example, the most recent incident showed my tire pressure at 23 in the front driverside tire, when checked manually the pressure was reading 45 psi in that tire. Went to Tesla and they confirmed the sensor needed to be replaced and made an appointment to have that fixed in 2 weeks when they were available. I continued to drive the vehicle since I was told it “was just a sensor”. The next day, the passenger rear tire was flat but indicated appropriate pressure for that tire on car’s reading. I was horrified that I continued to drive on a low tire for an entire day and did not know because the car was indicating the wrong tire was low in pressure. This could’ve resulted in a blow out or other threat to my safety. Supposedly my sensors have been replaced when I have asked for them to be but the sensors reading the wrong tire pressures is a chronic issue. Tesla is aware the tires are prone to flats, which is why they will not sell you tire coverage. I feel unsafe in this vehicle.
Mfg Campaign: 11542771
Recall Date: Sep 5, 2023
Tesla, Inc.
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
GOODYEAR TIRE, 255/40R20 101W XL I have had to replace 5 tires on my Tesla in 13 months. 3 were from nails, one was from running over a pothole and one was flat from an unknown cause. I have been told by multiple people in the car maintenance field that the tires are not appropriate for the weight of the vehicle therefore are far more prone to imbedded nails and other spontaneous road hazards. I only do basic city driving and avoid industrial/construction zones when able. Also, 2 out of the 5 times I have had a tire with low pressure, the vehicle has indicated the wrong tire. For example, the most recent incident showed my tire pressure at 23 in the front driverside tire, when checked manually the pressure was reading 45 psi in that tire. Went to Tesla and they confirmed the sensor needed to be replaced and made an appointment to have that fixed in 2 weeks when they were available. I continued to drive the vehicle since I was told it “was just a sensor”. The next day, the passenger rear tire was flat but indicated appropriate pressure for that tire on car’s reading. I was horrified that I continued to drive on a low tire for an entire day and did not know because the car was indicating the wrong tire was low in pressure. This could’ve resulted in a blow out or other threat to my safety. Supposedly my sensors have been replaced when I have asked for them to be but the sensors reading the wrong tire pressures is a chronic issue. Tesla is aware the tires are prone to flats, which is why they will not sell you tire coverage. I feel unsafe in this vehicle.
Corrective Action:
GOODYEAR TIRE, 255/40R20 101W XL I have had to replace 5 tires on my Tesla in 13 months. 3 were from nails, one was from running over a pothole and one was flat from an unknown cause. I have been told by multiple people in the car maintenance field that the tires are not appropriate for the weight of the vehicle therefore are far more prone to imbedded nails and other spontaneous road hazards. I only do basic city driving and avoid industrial/construction zones when able. Also, 2 out of the 5 times I have had a tire with low pressure, the vehicle has indicated the wrong tire. For example, the most recent incident showed my tire pressure at 23 in the front driverside tire, when checked manually the pressure was reading 45 psi in that tire. Went to Tesla and they confirmed the sensor needed to be replaced and made an appointment to have that fixed in 2 weeks when they were available. I continued to drive the vehicle since I was told it “was just a sensor”. The next day, the passenger rear tire was flat but indicated appropriate pressure for that tire on car’s reading. I was horrified that I continued to drive on a low tire for an entire day and did not know because the car was indicating the wrong tire was low in pressure. This could’ve resulted in a blow out or other threat to my safety. Supposedly my sensors have been replaced when I have asked for them to be but the sensors reading the wrong tire pressures is a chronic issue. Tesla is aware the tires are prone to flats, which is why they will not sell you tire coverage. I feel unsafe in this vehicle.
Additional Notes:
GOODYEAR TIRE, 255/40R20 101W XL I have had to replace 5 tires on my Tesla in 13 months. 3 were from nails, one was from running over a pothole and one was flat from an unknown cause. I have been told by multiple people in the car maintenance field that the tires are not appropriate for the weight of the vehicle therefore are far more prone to imbedded nails and other spontaneous road hazards. I only do basic city driving and avoid industrial/construction zones when able. Also, 2 out of the 5 times I have had a tire with low pressure, the vehicle has indicated the wrong tire. For example, the most recent incident showed my tire pressure at 23 in the front driverside tire, when checked manually the pressure was reading 45 psi in that tire. Went to Tesla and they confirmed the sensor needed to be replaced and made an appointment to have that fixed in 2 weeks when they were available. I continued to drive the vehicle since I was told it “was just a sensor”. The next day, the passenger rear tire was flat but indicated appropriate pressure for that tire on car’s reading. I was horrified that I continued to drive on a low tire for an entire day and did not know because the car was indicating the wrong tire was low in pressure. This could’ve resulted in a blow out or other threat to my safety. Supposedly my sensors have been replaced when I have asked for them to be but the sensors reading the wrong tire pressures is a chronic issue. Tesla is aware the tires are prone to flats, which is why they will not sell you tire coverage. I feel unsafe in this vehicle.
Mfg Campaign: 11542771
Recall Date: Sep 5, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I am writing to formally submit a complaint against the Tesla Service Center in Rockville, Maryland. My concerns relate both to a potential safety issue and the subsequent handling of repairs to my vehicle. 1. **Safety Concern:** On 08/25/2023, the driver-side window of my Tesla vehicle shattered spontaneously without any evident external cause. This sudden malfunction while the car was in use is alarming, representing a significant safety concern for passengers and other road users. I believe that such a defect warrants immediate attention, especially if this is a recurring issue among other Tesla vehicles. 2. **Unsatisfactory Service Post-incident:** After bringing my vehicle to the service above center for repairs, I was relieved that the window issue would be addressed under warranty. However, when my car was under Tesla’s care, another Tesla customer hit and damaged it within their premises. What is profoundly distressing is how the service center addressed this matter. Instead of accepting responsibility for an accident that happened in their domain, they deflected responsibility, advising me to coordinate with the other car owner for repairs. This has not only added to my inconvenience, but it has also cost me additional time off from work to address damages that were not my fault. Moreover, now I am faced with being without my vehicle for an extended period, given that the body shop estimates a 4-5 day repair timeline. In total, I have been without my car for nearly two weeks due to the initial window concern and the subsequent collision. This situation has raised concerns about the structural safety of Tesla vehicles and the integrity and responsibility of their service centers. Such a dismissive approach to customer care is unexpected from a brand of Tesla's stature. I strongly believe that no customer should face such challenges and inconvenience, especially when entrusting their vehicle to a service center.
Corrective Action:
I am writing to formally submit a complaint against the Tesla Service Center in Rockville, Maryland. My concerns relate both to a potential safety issue and the subsequent handling of repairs to my vehicle. 1. **Safety Concern:** On 08/25/2023, the driver-side window of my Tesla vehicle shattered spontaneously without any evident external cause. This sudden malfunction while the car was in use is alarming, representing a significant safety concern for passengers and other road users. I believe that such a defect warrants immediate attention, especially if this is a recurring issue among other Tesla vehicles. 2. **Unsatisfactory Service Post-incident:** After bringing my vehicle to the service above center for repairs, I was relieved that the window issue would be addressed under warranty. However, when my car was under Tesla’s care, another Tesla customer hit and damaged it within their premises. What is profoundly distressing is how the service center addressed this matter. Instead of accepting responsibility for an accident that happened in their domain, they deflected responsibility, advising me to coordinate with the other car owner for repairs. This has not only added to my inconvenience, but it has also cost me additional time off from work to address damages that were not my fault. Moreover, now I am faced with being without my vehicle for an extended period, given that the body shop estimates a 4-5 day repair timeline. In total, I have been without my car for nearly two weeks due to the initial window concern and the subsequent collision. This situation has raised concerns about the structural safety of Tesla vehicles and the integrity and responsibility of their service centers. Such a dismissive approach to customer care is unexpected from a brand of Tesla's stature. I strongly believe that no customer should face such challenges and inconvenience, especially when entrusting their vehicle to a service center.
Additional Notes:
I am writing to formally submit a complaint against the Tesla Service Center in Rockville, Maryland. My concerns relate both to a potential safety issue and the subsequent handling of repairs to my vehicle. 1. **Safety Concern:** On 08/25/2023, the driver-side window of my Tesla vehicle shattered spontaneously without any evident external cause. This sudden malfunction while the car was in use is alarming, representing a significant safety concern for passengers and other road users. I believe that such a defect warrants immediate attention, especially if this is a recurring issue among other Tesla vehicles. 2. **Unsatisfactory Service Post-incident:** After bringing my vehicle to the service above center for repairs, I was relieved that the window issue would be addressed under warranty. However, when my car was under Tesla’s care, another Tesla customer hit and damaged it within their premises. What is profoundly distressing is how the service center addressed this matter. Instead of accepting responsibility for an accident that happened in their domain, they deflected responsibility, advising me to coordinate with the other car owner for repairs. This has not only added to my inconvenience, but it has also cost me additional time off from work to address damages that were not my fault. Moreover, now I am faced with being without my vehicle for an extended period, given that the body shop estimates a 4-5 day repair timeline. In total, I have been without my car for nearly two weeks due to the initial window concern and the subsequent collision. This situation has raised concerns about the structural safety of Tesla vehicles and the integrity and responsibility of their service centers. Such a dismissive approach to customer care is unexpected from a brand of Tesla's stature. I strongly believe that no customer should face such challenges and inconvenience, especially when entrusting their vehicle to a service center.
Mfg Campaign: 11542805
Recall Date: Sep 5, 2023
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I am writing to formally submit a complaint against the Tesla Service Center in Rockville, Maryland. My concerns relate both to a potential safety issue and the subsequent handling of repairs to my vehicle. 1. **Safety Concern:** On 08/25/2023, the driver-side window of my Tesla vehicle shattered spontaneously without any evident external cause. This sudden malfunction while the car was in use is alarming, representing a significant safety concern for passengers and other road users. I believe that such a defect warrants immediate attention, especially if this is a recurring issue among other Tesla vehicles. 2. **Unsatisfactory Service Post-incident:** After bringing my vehicle to the service above center for repairs, I was relieved that the window issue would be addressed under warranty. However, when my car was under Tesla’s care, another Tesla customer hit and damaged it within their premises. What is profoundly distressing is how the service center addressed this matter. Instead of accepting responsibility for an accident that happened in their domain, they deflected responsibility, advising me to coordinate with the other car owner for repairs. This has not only added to my inconvenience, but it has also cost me additional time off from work to address damages that were not my fault. Moreover, now I am faced with being without my vehicle for an extended period, given that the body shop estimates a 4-5 day repair timeline. In total, I have been without my car for nearly two weeks due to the initial window concern and the subsequent collision. This situation has raised concerns about the structural safety of Tesla vehicles and the integrity and responsibility of their service centers. Such a dismissive approach to customer care is unexpected from a brand of Tesla's stature. I strongly believe that no customer should face such challenges and inconvenience, especially when entrusting their vehicle to a service center.
Corrective Action:
I am writing to formally submit a complaint against the Tesla Service Center in Rockville, Maryland. My concerns relate both to a potential safety issue and the subsequent handling of repairs to my vehicle. 1. **Safety Concern:** On 08/25/2023, the driver-side window of my Tesla vehicle shattered spontaneously without any evident external cause. This sudden malfunction while the car was in use is alarming, representing a significant safety concern for passengers and other road users. I believe that such a defect warrants immediate attention, especially if this is a recurring issue among other Tesla vehicles. 2. **Unsatisfactory Service Post-incident:** After bringing my vehicle to the service above center for repairs, I was relieved that the window issue would be addressed under warranty. However, when my car was under Tesla’s care, another Tesla customer hit and damaged it within their premises. What is profoundly distressing is how the service center addressed this matter. Instead of accepting responsibility for an accident that happened in their domain, they deflected responsibility, advising me to coordinate with the other car owner for repairs. This has not only added to my inconvenience, but it has also cost me additional time off from work to address damages that were not my fault. Moreover, now I am faced with being without my vehicle for an extended period, given that the body shop estimates a 4-5 day repair timeline. In total, I have been without my car for nearly two weeks due to the initial window concern and the subsequent collision. This situation has raised concerns about the structural safety of Tesla vehicles and the integrity and responsibility of their service centers. Such a dismissive approach to customer care is unexpected from a brand of Tesla's stature. I strongly believe that no customer should face such challenges and inconvenience, especially when entrusting their vehicle to a service center.
Additional Notes:
I am writing to formally submit a complaint against the Tesla Service Center in Rockville, Maryland. My concerns relate both to a potential safety issue and the subsequent handling of repairs to my vehicle. 1. **Safety Concern:** On 08/25/2023, the driver-side window of my Tesla vehicle shattered spontaneously without any evident external cause. This sudden malfunction while the car was in use is alarming, representing a significant safety concern for passengers and other road users. I believe that such a defect warrants immediate attention, especially if this is a recurring issue among other Tesla vehicles. 2. **Unsatisfactory Service Post-incident:** After bringing my vehicle to the service above center for repairs, I was relieved that the window issue would be addressed under warranty. However, when my car was under Tesla’s care, another Tesla customer hit and damaged it within their premises. What is profoundly distressing is how the service center addressed this matter. Instead of accepting responsibility for an accident that happened in their domain, they deflected responsibility, advising me to coordinate with the other car owner for repairs. This has not only added to my inconvenience, but it has also cost me additional time off from work to address damages that were not my fault. Moreover, now I am faced with being without my vehicle for an extended period, given that the body shop estimates a 4-5 day repair timeline. In total, I have been without my car for nearly two weeks due to the initial window concern and the subsequent collision. This situation has raised concerns about the structural safety of Tesla vehicles and the integrity and responsibility of their service centers. Such a dismissive approach to customer care is unexpected from a brand of Tesla's stature. I strongly believe that no customer should face such challenges and inconvenience, especially when entrusting their vehicle to a service center.
Mfg Campaign: 11542805
Recall Date: Sep 5, 2023
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Seatbelt mechanism stopped latching and would not buckle. This puts everyone in the car in a very unsafe situation. Only way to request help is through Tesla app but no response from their support team. My seatbelt latch mechanism is still broken.
Corrective Action:
Seatbelt mechanism stopped latching and would not buckle. This puts everyone in the car in a very unsafe situation. Only way to request help is through Tesla app but no response from their support team. My seatbelt latch mechanism is still broken.
Additional Notes:
Seatbelt mechanism stopped latching and would not buckle. This puts everyone in the car in a very unsafe situation. Only way to request help is through Tesla app but no response from their support team. My seatbelt latch mechanism is still broken.
Mfg Campaign: 11542468
Recall Date: Sep 4, 2023
Tesla, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact rented a 2022 Tesla Model Y. The contact stated that while his wife was driving approximately 55-65 MPH, the vehicle started swerving to the left and to the right. The failure occurred while driving towards oncoming traffic. The contact stated that his wife was able to regain control of the vehicle and pulled into the nearest driveway. Hertz Rental Car was contacted and had the vehicle towed. The contact was provided another rental car. The contact was informed that a software update was needed; however, the contact was unaware if the vehicle was diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,071.
Corrective Action:
The contact rented a 2022 Tesla Model Y. The contact stated that while his wife was driving approximately 55-65 MPH, the vehicle started swerving to the left and to the right. The failure occurred while driving towards oncoming traffic. The contact stated that his wife was able to regain control of the vehicle and pulled into the nearest driveway. Hertz Rental Car was contacted and had the vehicle towed. The contact was provided another rental car. The contact was informed that a software update was needed; however, the contact was unaware if the vehicle was diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,071.
Additional Notes:
The contact rented a 2022 Tesla Model Y. The contact stated that while his wife was driving approximately 55-65 MPH, the vehicle started swerving to the left and to the right. The failure occurred while driving towards oncoming traffic. The contact stated that his wife was able to regain control of the vehicle and pulled into the nearest driveway. Hertz Rental Car was contacted and had the vehicle towed. The contact was provided another rental car. The contact was informed that a software update was needed; however, the contact was unaware if the vehicle was diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,071.
Mfg Campaign: 11541815
Recall Date: Aug 31, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving with the adaptive cruise control engaged, the car has suddenly braked (hard) when the associate optical system encountered a shadow or some anomaly on the road ahead. This "phantom braking" has occurred numerous times on our vehicle, and speaking with our son who also has a Tesla Model Y, he has experienced the same behavior. To date, I have not contacted Tesla, due to the intermittent nature of the problem, and trouble getting a response from their website. For the time being, I will not use the adaptive cruise control if there is another car within several hundred yards behind me in order to avoid a rear-end collision incident. My understanding is that Tesla removed the radar input component of adaptive cruise control, which would have prevented this type of behavior. A prospective fix is to restore a radar sensor input to the system.
Corrective Action:
While driving with the adaptive cruise control engaged, the car has suddenly braked (hard) when the associate optical system encountered a shadow or some anomaly on the road ahead. This "phantom braking" has occurred numerous times on our vehicle, and speaking with our son who also has a Tesla Model Y, he has experienced the same behavior. To date, I have not contacted Tesla, due to the intermittent nature of the problem, and trouble getting a response from their website. For the time being, I will not use the adaptive cruise control if there is another car within several hundred yards behind me in order to avoid a rear-end collision incident. My understanding is that Tesla removed the radar input component of adaptive cruise control, which would have prevented this type of behavior. A prospective fix is to restore a radar sensor input to the system.
Additional Notes:
While driving with the adaptive cruise control engaged, the car has suddenly braked (hard) when the associate optical system encountered a shadow or some anomaly on the road ahead. This "phantom braking" has occurred numerous times on our vehicle, and speaking with our son who also has a Tesla Model Y, he has experienced the same behavior. To date, I have not contacted Tesla, due to the intermittent nature of the problem, and trouble getting a response from their website. For the time being, I will not use the adaptive cruise control if there is another car within several hundred yards behind me in order to avoid a rear-end collision incident. My understanding is that Tesla removed the radar input component of adaptive cruise control, which would have prevented this type of behavior. A prospective fix is to restore a radar sensor input to the system.
Mfg Campaign: 11540163
Recall Date: Aug 22, 2023
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Passenger side lights flashes and flickers on / off after firmware update. This has been confirmed by Tesla Service as a “known issue” of the most recent software update 2023.26.7. I have a video of this flickering. There was no warning prior to the failure. This has been reported to Tesla. Representative said they won’t come out to service the vehicle because “there is nothing for them to fix (physically)” as it is a “firmware issue” and will be fixed with an update. However the fix is currently not available and Tesla is still working it. This renders the car undriveable at night. The flickering lights incite road rage from others who don’t understand the flashing is unintentional and not a sign of annoyance. As a result, we were subjected to road rage from other cars when the light on the car suddenly starts flashing.
Corrective Action:
Passenger side lights flashes and flickers on / off after firmware update. This has been confirmed by Tesla Service as a “known issue” of the most recent software update 2023.26.7. I have a video of this flickering. There was no warning prior to the failure. This has been reported to Tesla. Representative said they won’t come out to service the vehicle because “there is nothing for them to fix (physically)” as it is a “firmware issue” and will be fixed with an update. However the fix is currently not available and Tesla is still working it. This renders the car undriveable at night. The flickering lights incite road rage from others who don’t understand the flashing is unintentional and not a sign of annoyance. As a result, we were subjected to road rage from other cars when the light on the car suddenly starts flashing.
Additional Notes:
Passenger side lights flashes and flickers on / off after firmware update. This has been confirmed by Tesla Service as a “known issue” of the most recent software update 2023.26.7. I have a video of this flickering. There was no warning prior to the failure. This has been reported to Tesla. Representative said they won’t come out to service the vehicle because “there is nothing for them to fix (physically)” as it is a “firmware issue” and will be fixed with an update. However the fix is currently not available and Tesla is still working it. This renders the car undriveable at night. The flickering lights incite road rage from others who don’t understand the flashing is unintentional and not a sign of annoyance. As a result, we were subjected to road rage from other cars when the light on the car suddenly starts flashing.
Mfg Campaign: 11538537
Recall Date: Aug 15, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Windows fail to roll up and stay closed
Corrective Action:
Windows fail to roll up and stay closed
Additional Notes:
Windows fail to roll up and stay closed
Mfg Campaign: 11538417
Recall Date: Aug 14, 2023
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Windows fail to roll up and stay closed
Corrective Action:
Windows fail to roll up and stay closed
Additional Notes:
Windows fail to roll up and stay closed
Mfg Campaign: 11538417
Recall Date: Aug 14, 2023
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Corrective Action:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Additional Notes:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Mfg Campaign: 11538506
Recall Date: Aug 14, 2023
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Corrective Action:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Additional Notes:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Mfg Campaign: 11538506
Recall Date: Aug 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Corrective Action:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Additional Notes:
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Mfg Campaign: 11538506
Recall Date: Aug 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
During a recent road-trip we experienced “phantom braking” twice while our cruise control was engaged. The first episode occurred on 8/4/23 when we were on a 4 lane highway (395) just north of Reno. Fortunately no other vehicles were close to us, the car suddenly decelerated from 75 to 40 mph pulling to the right. The second episode, on 8/7/23, with similar road circumstances. the sudden braking occurred while using cruise control, but this time took us from 75-0 pulling us to the right. Our luggage flew forward, tires screeched, and we smelled rubber/brakes?? when we got out to pull back the contents of the cargo space. It was very frightening. I have since read of many similar incidence occurring with Tesla’s tied to self driving and cruise control. After an assessment at the local Tesla dealership (Bend, OR) today they found nothing wrong with the car but acknowledged that the phantom braking is occurring and Tesla engineering is “working on it”. Unfortunately there doesn’t seem to be a way for consumers to opt out of the Autopilot (adaptive) portion of cruise control. We feel this is a dangerous situation.
Corrective Action:
During a recent road-trip we experienced “phantom braking” twice while our cruise control was engaged. The first episode occurred on 8/4/23 when we were on a 4 lane highway (395) just north of Reno. Fortunately no other vehicles were close to us, the car suddenly decelerated from 75 to 40 mph pulling to the right. The second episode, on 8/7/23, with similar road circumstances. the sudden braking occurred while using cruise control, but this time took us from 75-0 pulling us to the right. Our luggage flew forward, tires screeched, and we smelled rubber/brakes?? when we got out to pull back the contents of the cargo space. It was very frightening. I have since read of many similar incidence occurring with Tesla’s tied to self driving and cruise control. After an assessment at the local Tesla dealership (Bend, OR) today they found nothing wrong with the car but acknowledged that the phantom braking is occurring and Tesla engineering is “working on it”. Unfortunately there doesn’t seem to be a way for consumers to opt out of the Autopilot (adaptive) portion of cruise control. We feel this is a dangerous situation.
Additional Notes:
During a recent road-trip we experienced “phantom braking” twice while our cruise control was engaged. The first episode occurred on 8/4/23 when we were on a 4 lane highway (395) just north of Reno. Fortunately no other vehicles were close to us, the car suddenly decelerated from 75 to 40 mph pulling to the right. The second episode, on 8/7/23, with similar road circumstances. the sudden braking occurred while using cruise control, but this time took us from 75-0 pulling us to the right. Our luggage flew forward, tires screeched, and we smelled rubber/brakes?? when we got out to pull back the contents of the cargo space. It was very frightening. I have since read of many similar incidence occurring with Tesla’s tied to self driving and cruise control. After an assessment at the local Tesla dealership (Bend, OR) today they found nothing wrong with the car but acknowledged that the phantom braking is occurring and Tesla engineering is “working on it”. Unfortunately there doesn’t seem to be a way for consumers to opt out of the Autopilot (adaptive) portion of cruise control. We feel this is a dangerous situation.
Mfg Campaign: 11538516
Recall Date: Aug 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Corrective Action:
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Additional Notes:
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Mfg Campaign: 11537972
Recall Date: Aug 11, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Corrective Action:
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Additional Notes:
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Mfg Campaign: 11537972
Recall Date: Aug 11, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Corrective Action:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Additional Notes:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Mfg Campaign: 11537385
Recall Date: Aug 9, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Corrective Action:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Additional Notes:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Mfg Campaign: 11537385
Recall Date: Aug 9, 2023
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Corrective Action:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Additional Notes:
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Mfg Campaign: 11537385
Recall Date: Aug 9, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While traveling at highway speeds from Colorado to Texas and from Texas back to Colorado my car continuously slammed on the brakes without warning while the autopilot(cruise control) was engaged. There was no visible evidence or object in common for each event. What made this dangerous is any untied objects in the car would shift forward and the vehicles behind me would have to slam on their brakes as well. On a few occasions it changed lanes with no cars in front of me.
Corrective Action:
While traveling at highway speeds from Colorado to Texas and from Texas back to Colorado my car continuously slammed on the brakes without warning while the autopilot(cruise control) was engaged. There was no visible evidence or object in common for each event. What made this dangerous is any untied objects in the car would shift forward and the vehicles behind me would have to slam on their brakes as well. On a few occasions it changed lanes with no cars in front of me.
Additional Notes:
While traveling at highway speeds from Colorado to Texas and from Texas back to Colorado my car continuously slammed on the brakes without warning while the autopilot(cruise control) was engaged. There was no visible evidence or object in common for each event. What made this dangerous is any untied objects in the car would shift forward and the vehicles behind me would have to slam on their brakes as well. On a few occasions it changed lanes with no cars in front of me.
Mfg Campaign: 11537217
Recall Date: Aug 8, 2023
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