Complaints & Recalls
Official Safety Recalls - Important!
45 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and 2021-2025 Model X vehicles. An air bag with the incorrect horn pad may have been installed, preventing the horn from sounding.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SB-25-20-001
Recall Date: Mar 19, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-001
Recall Date: Jan 6, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2025 Model S and Model X vehicles. The driver's air bag could tear during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-24-20-001
Recall Date: Dec 23, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-002
Recall Date: Jan 22, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and X vehicles. The cabin doors can be unlocked during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-009
Recall Date: Dec 19, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and Model X vehicles. An incorrect air bag may have been installed when the steering yoke or round steering wheel was replaced with a different style of yoke or steering wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-20-005
Recall Date: Nov 3, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The vehicle controller may fail to detect low brake fluid and will not display a warning light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-005
Recall Date: Oct 11, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and Model X vehicles. The front-row seat belts may not be connected properly to the pretensioner anchors, which can cause the seat belts to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-20-004
Recall Date: Jul 14, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-17-006
Recall Date: Jul 14, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model X vehicles equipped with a full self-driving computer 4.0 and running software release version 2023.2.200. Weak camera signal strength may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 5, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The restraint control module (RCM) calibration may cause the front passenger air bag to deploy incorrectly during certain low speed crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-015
Recall Date: Nov 15, 2022
Consumer Complaints
224 ComplaintsTesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unable to locate the touch area for the horn in an emergency situation. A couple of times I had a vehicle backing into me, and could not find the horn. In an emergency situation, you need to keep your eyes on the object and not be looking around the steering column where to touch. After dark, it is totally impossible to find. I find it to be a significant safety concern. Now that Tesla is finally releasing ‘24 model X with the center horn I personally think Tesla should replace non-center horns/wheels at no charge if customer desires. Thank you for your assistance in this manner to create a recall.
Corrective Action:
Unable to locate the touch area for the horn in an emergency situation. A couple of times I had a vehicle backing into me, and could not find the horn. In an emergency situation, you need to keep your eyes on the object and not be looking around the steering column where to touch. After dark, it is totally impossible to find. I find it to be a significant safety concern. Now that Tesla is finally releasing ‘24 model X with the center horn I personally think Tesla should replace non-center horns/wheels at no charge if customer desires. Thank you for your assistance in this manner to create a recall.
Additional Notes:
Unable to locate the touch area for the horn in an emergency situation. A couple of times I had a vehicle backing into me, and could not find the horn. In an emergency situation, you need to keep your eyes on the object and not be looking around the steering column where to touch. After dark, it is totally impossible to find. I find it to be a significant safety concern. Now that Tesla is finally releasing ‘24 model X with the center horn I personally think Tesla should replace non-center horns/wheels at no charge if customer desires. Thank you for your assistance in this manner to create a recall.
Mfg Campaign: 11603890
Recall Date: Jul 22, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In this model, horn is a small touch button to the right side of center. In the event of emergency- this cannot be easily located. I almost had a crash trying to take off my eyes from driving to find the small horn touch button. The horn should be moved to center of steering- like they finally did for 2024 models.
Corrective Action:
In this model, horn is a small touch button to the right side of center. In the event of emergency- this cannot be easily located. I almost had a crash trying to take off my eyes from driving to find the small horn touch button. The horn should be moved to center of steering- like they finally did for 2024 models.
Additional Notes:
In this model, horn is a small touch button to the right side of center. In the event of emergency- this cannot be easily located. I almost had a crash trying to take off my eyes from driving to find the small horn touch button. The horn should be moved to center of steering- like they finally did for 2024 models.
Mfg Campaign: 11603603
Recall Date: Jul 21, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Corrective Action:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Additional Notes:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Mfg Campaign: 11602998
Recall Date: Jul 17, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Corrective Action:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Additional Notes:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Mfg Campaign: 11602998
Recall Date: Jul 17, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Corrective Action:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Additional Notes:
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Mfg Campaign: 11602998
Recall Date: Jul 17, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The trim surrounding my two front wheels, as well as part of the trim on my rear passenger-side tire, popped completely off of the vehicle while driving through a typical rain storm in Central Florida. That is a total of three pieces ejected during the normal course of driving. Part of the trim on the driver's side was protruding, but seems to have snapped back into place. There wasn't a lot of wind, visibility wasn't that poor. Other vehicles had slowed down, as did we, but it was not an abnormally strong storm from our observation. I didn't see any other vehicles we encountered shedding parts like I was. We didn't hydroplane at any point during the drive. The following day, Monday [XXX], I drove down the same road and retrieved the front passenger side piece of trim off of a sidewalk; I failed to locate the other two pieces. I believe this is a safety issue if parts of my vehicle can pop off during a simple rain storm, something that occurs nearly daily during the Summer where I live. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The trim surrounding my two front wheels, as well as part of the trim on my rear passenger-side tire, popped completely off of the vehicle while driving through a typical rain storm in Central Florida. That is a total of three pieces ejected during the normal course of driving. Part of the trim on the driver's side was protruding, but seems to have snapped back into place. There wasn't a lot of wind, visibility wasn't that poor. Other vehicles had slowed down, as did we, but it was not an abnormally strong storm from our observation. I didn't see any other vehicles we encountered shedding parts like I was. We didn't hydroplane at any point during the drive. The following day, Monday [XXX], I drove down the same road and retrieved the front passenger side piece of trim off of a sidewalk; I failed to locate the other two pieces. I believe this is a safety issue if parts of my vehicle can pop off during a simple rain storm, something that occurs nearly daily during the Summer where I live. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The trim surrounding my two front wheels, as well as part of the trim on my rear passenger-side tire, popped completely off of the vehicle while driving through a typical rain storm in Central Florida. That is a total of three pieces ejected during the normal course of driving. Part of the trim on the driver's side was protruding, but seems to have snapped back into place. There wasn't a lot of wind, visibility wasn't that poor. Other vehicles had slowed down, as did we, but it was not an abnormally strong storm from our observation. I didn't see any other vehicles we encountered shedding parts like I was. We didn't hydroplane at any point during the drive. The following day, Monday [XXX], I drove down the same road and retrieved the front passenger side piece of trim off of a sidewalk; I failed to locate the other two pieces. I believe this is a safety issue if parts of my vehicle can pop off during a simple rain storm, something that occurs nearly daily during the Summer where I live. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11602999
Recall Date: Jul 17, 2024
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Corrective Action:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Additional Notes:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Mfg Campaign: 11600483
Recall Date: Jul 9, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Corrective Action:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Additional Notes:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Mfg Campaign: 11600483
Recall Date: Jul 9, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Corrective Action:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Additional Notes:
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Mfg Campaign: 11600483
Recall Date: Jul 9, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
My Tesla vehicle is equipped with a yoke (instead of a steering wheel), and a small button for the horn on it. Last week while making a (legal) u-turn, another vehicle suddenly entered my lane. I tried to honk the horn to alert the driver, but given the awkward position of the yoke (in the middle of the u-turn) and off-center placement of the horn button, my hands could not find the horn button and I was unable to honk the horn in time. I came a few inches away from hitting the vehicle and sustaining thousands of dollars in damages. The placement of the horn button on the yoke is a serious safety issue, especially in such situations. I would like Tesla to replace it with a standard steering wheel with a horn in the middle.
Corrective Action:
My Tesla vehicle is equipped with a yoke (instead of a steering wheel), and a small button for the horn on it. Last week while making a (legal) u-turn, another vehicle suddenly entered my lane. I tried to honk the horn to alert the driver, but given the awkward position of the yoke (in the middle of the u-turn) and off-center placement of the horn button, my hands could not find the horn button and I was unable to honk the horn in time. I came a few inches away from hitting the vehicle and sustaining thousands of dollars in damages. The placement of the horn button on the yoke is a serious safety issue, especially in such situations. I would like Tesla to replace it with a standard steering wheel with a horn in the middle.
Additional Notes:
My Tesla vehicle is equipped with a yoke (instead of a steering wheel), and a small button for the horn on it. Last week while making a (legal) u-turn, another vehicle suddenly entered my lane. I tried to honk the horn to alert the driver, but given the awkward position of the yoke (in the middle of the u-turn) and off-center placement of the horn button, my hands could not find the horn button and I was unable to honk the horn in time. I came a few inches away from hitting the vehicle and sustaining thousands of dollars in damages. The placement of the horn button on the yoke is a serious safety issue, especially in such situations. I would like Tesla to replace it with a standard steering wheel with a horn in the middle.
Mfg Campaign: 11598343
Recall Date: Jul 2, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.
Corrective Action:
Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.
Additional Notes:
Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.
Mfg Campaign: 11597813
Recall Date: Jun 30, 2024
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.
Corrective Action:
Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.
Additional Notes:
Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.
Mfg Campaign: 11597813
Recall Date: Jun 30, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Horn placement on steering wheel is a small button to the right of the airbag, which is difficult to engage, rather than in the center like nearly all vehicles for the last 50 years. I have had several incidents where I need to use the horn to warn another driver and rarely can find it when needed. Very dangerous and I feel lucky it hasn’t resulted in an accident.
Corrective Action:
Horn placement on steering wheel is a small button to the right of the airbag, which is difficult to engage, rather than in the center like nearly all vehicles for the last 50 years. I have had several incidents where I need to use the horn to warn another driver and rarely can find it when needed. Very dangerous and I feel lucky it hasn’t resulted in an accident.
Additional Notes:
Horn placement on steering wheel is a small button to the right of the airbag, which is difficult to engage, rather than in the center like nearly all vehicles for the last 50 years. I have had several incidents where I need to use the horn to warn another driver and rarely can find it when needed. Very dangerous and I feel lucky it hasn’t resulted in an accident.
Mfg Campaign: 11597613
Recall Date: Jun 29, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After a recent service call, the driver door that automatically opens when I approach the car with my phone app opens really quickly and big. It used to only opens a small gap. I asked the service center and the said it is due to software updates and it is not adjustable. The problem is that it doesn’t detect ongoing traffic when car parked on the street. The door also hit me twice so it was not able to detect me approaching at certain angles. It is not open in angles consistently that I think it can cause cars crashing into the my car’s door at street parking. I’ve asked tesla service center yo report the problem to corporate but do not trust that they would treat it seriously.
Corrective Action:
After a recent service call, the driver door that automatically opens when I approach the car with my phone app opens really quickly and big. It used to only opens a small gap. I asked the service center and the said it is due to software updates and it is not adjustable. The problem is that it doesn’t detect ongoing traffic when car parked on the street. The door also hit me twice so it was not able to detect me approaching at certain angles. It is not open in angles consistently that I think it can cause cars crashing into the my car’s door at street parking. I’ve asked tesla service center yo report the problem to corporate but do not trust that they would treat it seriously.
Additional Notes:
After a recent service call, the driver door that automatically opens when I approach the car with my phone app opens really quickly and big. It used to only opens a small gap. I asked the service center and the said it is due to software updates and it is not adjustable. The problem is that it doesn’t detect ongoing traffic when car parked on the street. The door also hit me twice so it was not able to detect me approaching at certain angles. It is not open in angles consistently that I think it can cause cars crashing into the my car’s door at street parking. I’ve asked tesla service center yo report the problem to corporate but do not trust that they would treat it seriously.
Mfg Campaign: 11597232
Recall Date: Jun 27, 2024
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Seat belt buckle is always stuck at second row right seat. Tesla did not fix it during last service appointment. My child has to climb underneath the seat belt.
Corrective Action:
Seat belt buckle is always stuck at second row right seat. Tesla did not fix it during last service appointment. My child has to climb underneath the seat belt.
Additional Notes:
Seat belt buckle is always stuck at second row right seat. Tesla did not fix it during last service appointment. My child has to climb underneath the seat belt.
Mfg Campaign: 11597263
Recall Date: Jun 27, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
In dense rush hour traffic at approximately 7:20pm EST [XXX], a bus started merging in my lane just on my side on [XXX] . The horn in the 2023 Tesla Model X is a tiny button located in proximity of the right hand scroll button on the wheel right spoke. It’s difficult to hit in an emergency and in attempt to signal the bus I probably hit the scroll wheel several times instead. Pressing the scroll wheel once activates the autopilot (“full self driving” in my case). The car shook and lurched likely due to the conflicting inputs of activating autopilot and braking (my guess) or for some other reason. The location of the horn as a tiny button on the steering wheel close to other buttons affecting the car steering response is extremely dangerous. I failed to signal the bus and I almost crashed my vehicle in confusion of the wheel shaking response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In dense rush hour traffic at approximately 7:20pm EST [XXX], a bus started merging in my lane just on my side on [XXX] . The horn in the 2023 Tesla Model X is a tiny button located in proximity of the right hand scroll button on the wheel right spoke. It’s difficult to hit in an emergency and in attempt to signal the bus I probably hit the scroll wheel several times instead. Pressing the scroll wheel once activates the autopilot (“full self driving” in my case). The car shook and lurched likely due to the conflicting inputs of activating autopilot and braking (my guess) or for some other reason. The location of the horn as a tiny button on the steering wheel close to other buttons affecting the car steering response is extremely dangerous. I failed to signal the bus and I almost crashed my vehicle in confusion of the wheel shaking response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In dense rush hour traffic at approximately 7:20pm EST [XXX], a bus started merging in my lane just on my side on [XXX] . The horn in the 2023 Tesla Model X is a tiny button located in proximity of the right hand scroll button on the wheel right spoke. It’s difficult to hit in an emergency and in attempt to signal the bus I probably hit the scroll wheel several times instead. Pressing the scroll wheel once activates the autopilot (“full self driving” in my case). The car shook and lurched likely due to the conflicting inputs of activating autopilot and braking (my guess) or for some other reason. The location of the horn as a tiny button on the steering wheel close to other buttons affecting the car steering response is extremely dangerous. I failed to signal the bus and I almost crashed my vehicle in confusion of the wheel shaking response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11596872
Recall Date: Jun 26, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Hello, this is a complain for the placement of the horn on the 2023 Tesla Model X. The horn is a button on the side of the steering wheel and it is very hard to use especially when the wheel is turned. I almost got into an accident because I couldn't honk and alert the other driver in time.
Corrective Action:
Hello, this is a complain for the placement of the horn on the 2023 Tesla Model X. The horn is a button on the side of the steering wheel and it is very hard to use especially when the wheel is turned. I almost got into an accident because I couldn't honk and alert the other driver in time.
Additional Notes:
Hello, this is a complain for the placement of the horn on the 2023 Tesla Model X. The horn is a button on the side of the steering wheel and it is very hard to use especially when the wheel is turned. I almost got into an accident because I couldn't honk and alert the other driver in time.
Mfg Campaign: 11596350
Recall Date: Jun 25, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Corrective Action:
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Additional Notes:
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Mfg Campaign: 11596106
Recall Date: Jun 24, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Corrective Action:
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Additional Notes:
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Mfg Campaign: 11596106
Recall Date: Jun 24, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
The horn is a small button on the steering wheel vs a large horn in the middle of the steering wheel. In an emergency situation the horn requires thought to press. Time is not something you have in an emergency.
Corrective Action:
The horn is a small button on the steering wheel vs a large horn in the middle of the steering wheel. In an emergency situation the horn requires thought to press. Time is not something you have in an emergency.
Additional Notes:
The horn is a small button on the steering wheel vs a large horn in the middle of the steering wheel. In an emergency situation the horn requires thought to press. Time is not something you have in an emergency.
Mfg Campaign: 11596028
Recall Date: Jun 23, 2024
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