TESLA MODEL X 2023

Complete listing of complaints and recalls for this vehicle

224
Complaints
45
Recalls

Complaints & Recalls

224 Complaints 45 Recalls

Official Safety Recalls - Important!

45 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Tesla, Inc.
NHTSA Campaign: 25V172000 SAFETY RECALL
91 Vehicles Affected
Recall Date: Mar 19, 2025
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and 2021-2025 Model X vehicles. An air bag with the incorrect horn pad may have been installed, preventing the horn from sounding.

Potential Risk:
An inoperative horn may prevent the driver from alerting other drivers, increasing the risk of a crash.
FREE Recall Solution:
Tesla service will inspect and install an air bag with the correct horn pad as necessary, free of charge. Owner notification letters were mailed May 20, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-20-001.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-25-20-001
Notice Date: May 20, 2025
Recall Date: Mar 19, 2025
Tesla, Inc.
NHTSA Campaign: 25V002000 SAFETY RECALL
239.4K Vehicles Affected
Recall Date: Jan 6, 2025
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Potential Risk:
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
FREE Recall Solution:
Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-25-00-001
Notice Date: Mar 7, 2025
Recall Date: Jan 6, 2025
Tesla, Inc.
NHTSA Campaign: 24V967000 SAFETY RECALL
487 Vehicles Affected
Recall Date: Dec 23, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2025 Model S and Model X vehicles. The driver's air bag could tear during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 212, "Windshield Mounting."

Potential Risk:
A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury.
FREE Recall Solution:
Tesla service will replace the air bag assembly, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-20-001.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-20-001
Notice Date: Feb 21, 2025
Recall Date: Dec 23, 2024
Tesla, Inc.
NHTSA Campaign: 24V554000 SAFETY RECALL
1.8M Vehicles Affected
Recall Date: Jul 24, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

Potential Risk:
An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
FREE Recall Solution:
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-00-012
Notice Date: Sep 22, 2024
Recall Date: Jul 24, 2024
Tesla, Inc.
NHTSA Campaign: 24V376000 SAFETY RECALL
125.2K Vehicles Affected
Recall Date: May 28, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Potential Risk:
A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
FREE Recall Solution:
Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-00-008
Notice Date: Jul 26, 2024
Recall Date: May 28, 2024
Tesla, Inc.
NHTSA Campaign: 24V051000 SAFETY RECALL
2.2M Vehicles Affected
Recall Date: Jan 30, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

Potential Risk:
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
FREE Recall Solution:
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-00-003
Notice Date: Feb 21, 2024
Recall Date: Jan 30, 2024
Tesla, Inc.
NHTSA Campaign: 24V035000 SAFETY RECALL
199.6K Vehicles Affected
Recall Date: Jan 22, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.

Potential Risk:
A rearview image that does not display while in reverse decreases the driver's visibility and increases the risk of a crash.
FREE Recall Solution:
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-002.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-00-002
Notice Date: Mar 22, 2024
Recall Date: Jan 22, 2024
Tesla, Inc.
NHTSA Campaign: 23V862000 SAFETY RECALL
120.4K Vehicles Affected
Recall Date: Dec 19, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and X vehicles. The cabin doors can be unlocked during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

Potential Risk:
An unlocked door may unlatch and open during a crash, increasing the risk of injury.
FREE Recall Solution:
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-00-009
Notice Date: Feb 17, 2024
Recall Date: Dec 19, 2023
Tesla, Inc.
NHTSA Campaign: 23V838000 SAFETY RECALL
2M Vehicles Affected
Recall Date: Dec 12, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

Potential Risk:
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
FREE Recall Solution:
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-00-008
Notice Date: Feb 10, 2024
Recall Date: Dec 12, 2023
Tesla, Inc.
NHTSA Campaign: 23V743000 SAFETY RECALL
194 Vehicles Affected
Recall Date: Nov 3, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and Model X vehicles. An incorrect air bag may have been installed when the steering yoke or round steering wheel was replaced with a different style of yoke or steering wheel.

Potential Risk:
An air bag that is not designed to function with the replacement steering yoke or wheel may deploy incorrectly, increasing the risk of injury during a crash.
FREE Recall Solution:
Tesla Service will inspect and replace the driver air bag as necessary, free of charge. Owner notification letters were mailed January 2, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-20-005.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-20-005
Notice Date: Jan 2, 2024
Recall Date: Nov 3, 2023
Tesla, Inc.
NHTSA Campaign: 23V679000 SAFETY RECALL
54.7K Vehicles Affected
Recall Date: Oct 11, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The vehicle controller may fail to detect low brake fluid and will not display a warning light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

Potential Risk:
Without a warning light, the vehicle may be driven with low brake fluid, which can reduce braking performance and increase the risk of a crash.
FREE Recall Solution:
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed December 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-005.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-00-005
Notice Date: Dec 12, 2023
Recall Date: Oct 11, 2023
Tesla, Inc.
NHTSA Campaign: 23V488000 SAFETY RECALL
15.9K Vehicles Affected
Recall Date: Jul 14, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and Model X vehicles. The front-row seat belts may not be connected properly to the pretensioner anchors, which can cause the seat belts to detach.

Potential Risk:
A detached seat belt may not properly restrain an occupant during a crash, increasing the risk of injury.
FREE Recall Solution:
Tesla Service will inspect the front-row seat belts and connect the seat belts to pretensioner anchors, or replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-20-004.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-20-004
Notice Date: Sep 12, 2023
Recall Date: Jul 14, 2023
Tesla, Inc.
NHTSA Campaign: 23V489000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Jul 14, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.

Potential Risk:
Safety features that are unavailable without any warning to the driver may increase the risk of a crash.
FREE Recall Solution:
Tesla Service will inspect and adjust the pitch angle, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-17-006.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-17-006
Notice Date: Sep 12, 2023
Recall Date: Jul 14, 2023
Tesla, Inc.
NHTSA Campaign: 23V244000 SAFETY RECALL
38 Vehicles Affected
Recall Date: Apr 5, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2023 Model X vehicles equipped with a full self-driving computer 4.0 and running software release version 2023.2.200. Weak camera signal strength may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview image that does not display while in reverse decreases the driver's visibility, increasing the risk of injury or crash.
FREE Recall Solution:
Tesla has released an over-the-air (OTA) software update, free of charge. All affected vehicles have been remedied. Owners may contact Tesla customer service at 1-877-798-3752.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Notice Date: Mar 9, 2023
Recall Date: Apr 5, 2023
Tesla, Inc.
NHTSA Campaign: 23V085000 SAFETY RECALL
362.8K Vehicles Affected
Recall Date: Feb 15, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

Potential Risk:
FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
FREE Recall Solution:
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-00-001
Notice Date: Apr 15, 2023
Recall Date: Feb 15, 2023
Tesla, Inc.
NHTSA Campaign: 22V843000 SAFETY RECALL
29.3K Vehicles Affected
Recall Date: Nov 15, 2022
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The restraint control module (RCM) calibration may cause the front passenger air bag to deploy incorrectly during certain low speed crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Potential Risk:
A passenger air bag that does not deploy as intended increases the risk of injury during a crash.
FREE Recall Solution:
Tesla has released an over-the-air (OTA) software update to recalibrate the RCM, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-015.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-22-00-015
Notice Date: Jan 14, 2023
Recall Date: Nov 15, 2022

Consumer Complaints

224 Complaints
Tesla, Inc.
Campaign: 11536513 Other
Aug 4, 2023
Defect Description:

STEERING

Potential Consequences:

The power steering appeared to fail, and the wheel is locked in a semi straight position. It requires tremendous force to turn the wheel. This is a major safety issue to have this happen while driving.

Corrective Action:

The power steering appeared to fail, and the wheel is locked in a semi straight position. It requires tremendous force to turn the wheel. This is a major safety issue to have this happen while driving.

Additional Notes:

The power steering appeared to fail, and the wheel is locked in a semi straight position. It requires tremendous force to turn the wheel. This is a major safety issue to have this happen while driving.

Manufacturer: TESLA
Mfg Campaign: 11536513
Notice Date: Aug 4, 2023
Recall Date: Aug 4, 2023
Tesla, Inc.
Campaign: 11529862 Other
Jul 1, 2023
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

Full Self Driving suddenly speeds up while waiting at red lights

Corrective Action:

Full Self Driving suddenly speeds up while waiting at red lights

Additional Notes:

Full Self Driving suddenly speeds up while waiting at red lights

Manufacturer: TESLA
Mfg Campaign: 11529862
Notice Date: Jul 1, 2023
Recall Date: Jul 1, 2023
Tesla, Inc.
Campaign: 11529862 Other
Jul 1, 2023
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

Full Self Driving suddenly speeds up while waiting at red lights

Corrective Action:

Full Self Driving suddenly speeds up while waiting at red lights

Additional Notes:

Full Self Driving suddenly speeds up while waiting at red lights

Manufacturer: TESLA
Mfg Campaign: 11529862
Notice Date: Jul 1, 2023
Recall Date: Jul 1, 2023
Tesla, Inc.
Campaign: 11529862 Other
Jul 1, 2023
Defect Description:

STEERING

Potential Consequences:

Full Self Driving suddenly speeds up while waiting at red lights

Corrective Action:

Full Self Driving suddenly speeds up while waiting at red lights

Additional Notes:

Full Self Driving suddenly speeds up while waiting at red lights

Manufacturer: TESLA
Mfg Campaign: 11529862
Notice Date: Jul 1, 2023
Recall Date: Jul 1, 2023
Tesla, Inc.
Campaign: 11527946 Other
Jun 20, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

Corrective Action:

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

Additional Notes:

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

Manufacturer: TESLA
Mfg Campaign: 11527946
Notice Date: Jun 20, 2023
Recall Date: Jun 20, 2023
Tesla, Inc.
Campaign: 11527946 Other
Jun 20, 2023
Defect Description:

VISIBILITY

Potential Consequences:

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

Corrective Action:

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

Additional Notes:

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

Manufacturer: TESLA
Mfg Campaign: 11527946
Notice Date: Jun 20, 2023
Recall Date: Jun 20, 2023
Tesla, Inc.
Campaign: 11527534 Other
Jun 17, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.

Corrective Action:

When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.

Additional Notes:

When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.

Manufacturer: TESLA
Mfg Campaign: 11527534
Notice Date: Jun 17, 2023
Recall Date: Jun 17, 2023
Tesla, Inc.
Campaign: 11527534 Other
Jun 17, 2023
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.

Corrective Action:

When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.

Additional Notes:

When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.

Manufacturer: TESLA
Mfg Campaign: 11527534
Notice Date: Jun 17, 2023
Recall Date: Jun 17, 2023
Tesla, Inc.
Campaign: 11525814 Other
Jun 7, 2023
Defect Description:

AIR BAGS

Potential Consequences:

My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.

Corrective Action:

My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.

Additional Notes:

My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.

Manufacturer: TESLA
Mfg Campaign: 11525814
Notice Date: Jun 7, 2023
Recall Date: Jun 7, 2023
Tesla, Inc.
Campaign: 11525814 Other
Jun 7, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.

Corrective Action:

My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.

Additional Notes:

My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.

Manufacturer: TESLA
Mfg Campaign: 11525814
Notice Date: Jun 7, 2023
Recall Date: Jun 7, 2023
Tesla, Inc.
Campaign: 11525567 Other
Jun 6, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

The headlight high beams do not properly light upward and the service center refuses to replace the headlight. They also had another new car the same way. Both defective which is a manufacturing problem and safety risk.

Corrective Action:

The headlight high beams do not properly light upward and the service center refuses to replace the headlight. They also had another new car the same way. Both defective which is a manufacturing problem and safety risk.

Additional Notes:

The headlight high beams do not properly light upward and the service center refuses to replace the headlight. They also had another new car the same way. Both defective which is a manufacturing problem and safety risk.

Manufacturer: TESLA
Mfg Campaign: 11525567
Notice Date: Jun 6, 2023
Recall Date: Jun 6, 2023
Tesla, Inc.
Campaign: 11524945 Other
Jun 1, 2023
Defect Description:

TIRES

Potential Consequences:

Flat tire in Left driver side after the cornering - called the Tesla road side assistance and was given spare tire however was charged full price for the new tire since Tesla does NOT honor tire warranty only after 2+ months after the pick up of new car

Corrective Action:

Flat tire in Left driver side after the cornering - called the Tesla road side assistance and was given spare tire however was charged full price for the new tire since Tesla does NOT honor tire warranty only after 2+ months after the pick up of new car

Additional Notes:

Flat tire in Left driver side after the cornering - called the Tesla road side assistance and was given spare tire however was charged full price for the new tire since Tesla does NOT honor tire warranty only after 2+ months after the pick up of new car

Manufacturer: TESLA
Mfg Campaign: 11524945
Notice Date: Jun 1, 2023
Recall Date: Jun 1, 2023
Tesla, Inc.
Campaign: 11524949 Other
Jun 1, 2023
Defect Description:

TIRES:SIDEWALL

Potential Consequences:

Purchased new Tesla in November 2022, however noticed bulging in the side wall in Left rear tire. Went to Tesla service center again was told that they do NOT provide warranty tire - again purchased new tire again again I do not feel that I did anything to contribute to the bulging in the tire wall I believe the tire was defective and I am very dissatisfied with this brand of the tire replaced 2 tires in 3 months in ownership

Corrective Action:

Purchased new Tesla in November 2022, however noticed bulging in the side wall in Left rear tire. Went to Tesla service center again was told that they do NOT provide warranty tire - again purchased new tire again again I do not feel that I did anything to contribute to the bulging in the tire wall I believe the tire was defective and I am very dissatisfied with this brand of the tire replaced 2 tires in 3 months in ownership

Additional Notes:

Purchased new Tesla in November 2022, however noticed bulging in the side wall in Left rear tire. Went to Tesla service center again was told that they do NOT provide warranty tire - again purchased new tire again again I do not feel that I did anything to contribute to the bulging in the tire wall I believe the tire was defective and I am very dissatisfied with this brand of the tire replaced 2 tires in 3 months in ownership

Manufacturer: TESLA
Mfg Campaign: 11524949
Notice Date: Jun 1, 2023
Recall Date: Jun 1, 2023
Tesla, Inc.
Campaign: 11524952 Other
Jun 1, 2023
Defect Description:

TIRES

Potential Consequences:

Again I recently purchased new tire from Tesla in January 2023 In May 23rd 2023 I had another flat tire while driving - This time technician showed me that tire had a tear inside wall - and It must be a defect in material since Tesla does NOT cover tire warranty I had to pay for it again I replaced 3 tires since November 2022 till now in my new Tesla I believe this brand of tire should be recalled and replaced at free of charge

Corrective Action:

Again I recently purchased new tire from Tesla in January 2023 In May 23rd 2023 I had another flat tire while driving - This time technician showed me that tire had a tear inside wall - and It must be a defect in material since Tesla does NOT cover tire warranty I had to pay for it again I replaced 3 tires since November 2022 till now in my new Tesla I believe this brand of tire should be recalled and replaced at free of charge

Additional Notes:

Again I recently purchased new tire from Tesla in January 2023 In May 23rd 2023 I had another flat tire while driving - This time technician showed me that tire had a tear inside wall - and It must be a defect in material since Tesla does NOT cover tire warranty I had to pay for it again I replaced 3 tires since November 2022 till now in my new Tesla I believe this brand of tire should be recalled and replaced at free of charge

Manufacturer: TESLA
Mfg Campaign: 11524952
Notice Date: Jun 1, 2023
Recall Date: Jun 1, 2023
Tesla, Inc.
Campaign: 11523229 Other
1 Vehicles Affected
May 22, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

I recently traded in my 2017 Tesla Model X for a 2023 Tesla Model X. I am concerned the falcon wing doors on the 2023 Model X do not have the same safety features they did on the 2017 Model X, posing greater risk of injury and harm. My 10 year old daughter suffered a concussion when the falcon wing door opened, failed to detect her standing nearby, and hit her on the head. I brought the car into my local Tesla service center where we reproduced the behavior of the falcon wing door. I stood close to the door while a tech and sales representative observed as it hit me while it opened. However, after leaving the car with the service center to be evaluated, Tesla concluded the falcon wing doors were functioning as expected and told us it is our responsibility to stand clear of the doors and that while the doors have sensors, they do not cover all areas around the door. I escalated the claim beyond the service center to an internal Tesla engineering team and received an identical response. I am concerned that Tesla is not willing to reassess the sensor coverage of the falcon wing doors and that these doors could cause more harm. I drove a 2017 Model X for five years and never experienced a safety issue with the falcon wing doors. The doors on my previous Model X would stop if they detected the slightest obstacle. We always felt safe using them. The sensors seem to have changed on the 2023 Model X and the falcon wing doors are far less sensitive to objects and humans. This is very concerning. What is more concerning is Tesla's response indicating they don't intend to do anything about it. The falcon wing doors are heavy and automatic. They aren't manual doors that are easy to control. I believe it is Tesla's responsibility to make these doors as safe as possible and integrate complete coverage with door sensors. I am submitting this complaint in the hopes that it will result in getting Tesla to improve the safety of the falcon wing door sensor system.

Corrective Action:

I recently traded in my 2017 Tesla Model X for a 2023 Tesla Model X. I am concerned the falcon wing doors on the 2023 Model X do not have the same safety features they did on the 2017 Model X, posing greater risk of injury and harm. My 10 year old daughter suffered a concussion when the falcon wing door opened, failed to detect her standing nearby, and hit her on the head. I brought the car into my local Tesla service center where we reproduced the behavior of the falcon wing door. I stood close to the door while a tech and sales representative observed as it hit me while it opened. However, after leaving the car with the service center to be evaluated, Tesla concluded the falcon wing doors were functioning as expected and told us it is our responsibility to stand clear of the doors and that while the doors have sensors, they do not cover all areas around the door. I escalated the claim beyond the service center to an internal Tesla engineering team and received an identical response. I am concerned that Tesla is not willing to reassess the sensor coverage of the falcon wing doors and that these doors could cause more harm. I drove a 2017 Model X for five years and never experienced a safety issue with the falcon wing doors. The doors on my previous Model X would stop if they detected the slightest obstacle. We always felt safe using them. The sensors seem to have changed on the 2023 Model X and the falcon wing doors are far less sensitive to objects and humans. This is very concerning. What is more concerning is Tesla's response indicating they don't intend to do anything about it. The falcon wing doors are heavy and automatic. They aren't manual doors that are easy to control. I believe it is Tesla's responsibility to make these doors as safe as possible and integrate complete coverage with door sensors. I am submitting this complaint in the hopes that it will result in getting Tesla to improve the safety of the falcon wing door sensor system.

Additional Notes:

I recently traded in my 2017 Tesla Model X for a 2023 Tesla Model X. I am concerned the falcon wing doors on the 2023 Model X do not have the same safety features they did on the 2017 Model X, posing greater risk of injury and harm. My 10 year old daughter suffered a concussion when the falcon wing door opened, failed to detect her standing nearby, and hit her on the head. I brought the car into my local Tesla service center where we reproduced the behavior of the falcon wing door. I stood close to the door while a tech and sales representative observed as it hit me while it opened. However, after leaving the car with the service center to be evaluated, Tesla concluded the falcon wing doors were functioning as expected and told us it is our responsibility to stand clear of the doors and that while the doors have sensors, they do not cover all areas around the door. I escalated the claim beyond the service center to an internal Tesla engineering team and received an identical response. I am concerned that Tesla is not willing to reassess the sensor coverage of the falcon wing doors and that these doors could cause more harm. I drove a 2017 Model X for five years and never experienced a safety issue with the falcon wing doors. The doors on my previous Model X would stop if they detected the slightest obstacle. We always felt safe using them. The sensors seem to have changed on the 2023 Model X and the falcon wing doors are far less sensitive to objects and humans. This is very concerning. What is more concerning is Tesla's response indicating they don't intend to do anything about it. The falcon wing doors are heavy and automatic. They aren't manual doors that are easy to control. I believe it is Tesla's responsibility to make these doors as safe as possible and integrate complete coverage with door sensors. I am submitting this complaint in the hopes that it will result in getting Tesla to improve the safety of the falcon wing door sensor system.

Manufacturer: TESLA
Mfg Campaign: 11523229
Notice Date: May 22, 2023
Recall Date: May 22, 2023
Tesla, Inc.
Campaign: 11517393 Other
Apr 17, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)

Corrective Action:

There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)

Additional Notes:

There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)

Manufacturer: TESLA
Mfg Campaign: 11517393
Notice Date: Apr 17, 2023
Recall Date: Apr 17, 2023
Tesla, Inc.
Campaign: 11517393 Other
Apr 17, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)

Corrective Action:

There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)

Additional Notes:

There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)

Manufacturer: TESLA
Mfg Campaign: 11517393
Notice Date: Apr 17, 2023
Recall Date: Apr 17, 2023
Tesla, Inc.
Campaign: 11516742 Other
Apr 12, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact stated that the screen displayed distorted images of the lines on the road and the vehicles nearby. The images were also moving around on the screen. The manufacturer was made aware of the failure. The approximate failure mileage was 1,942.

Corrective Action:

The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact stated that the screen displayed distorted images of the lines on the road and the vehicles nearby. The images were also moving around on the screen. The manufacturer was made aware of the failure. The approximate failure mileage was 1,942.

Additional Notes:

The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact stated that the screen displayed distorted images of the lines on the road and the vehicles nearby. The images were also moving around on the screen. The manufacturer was made aware of the failure. The approximate failure mileage was 1,942.

Manufacturer: TESLA
Mfg Campaign: 11516742
Notice Date: Apr 12, 2023
Recall Date: Apr 12, 2023
Tesla, Inc.
Campaign: 11515672 Other
Apr 5, 2023
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.

Corrective Action:

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.

Additional Notes:

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.

Manufacturer: TESLA
Mfg Campaign: 11515672
Notice Date: Apr 5, 2023
Recall Date: Apr 5, 2023
Tesla, Inc.
Campaign: 11515672 Other
Apr 5, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.

Corrective Action:

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.

Additional Notes:

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.

Manufacturer: TESLA
Mfg Campaign: 11515672
Notice Date: Apr 5, 2023
Recall Date: Apr 5, 2023

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