Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2017 Model X vehicles. The left-side, second row, reclining seat backs may not fully latch due to having incorrectly adjusted recliner mechanism cables. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-13-004
Recall Date: Oct 12, 2017
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
396 ComplaintsTesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Corrective Action:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Additional Notes:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Mfg Campaign: 11499776
Recall Date: Jan 2, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Corrective Action:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Additional Notes:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Mfg Campaign: 11499776
Recall Date: Jan 2, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Corrective Action:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Additional Notes:
I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.
Mfg Campaign: 11499776
Recall Date: Jan 2, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)
Corrective Action:
When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)
Additional Notes:
When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)
Mfg Campaign: 11497411
Recall Date: Dec 14, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)
Corrective Action:
When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)
Additional Notes:
When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)
Mfg Campaign: 11497411
Recall Date: Dec 14, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU failure. Same symptoms as a failure of the mcu1, although mine was upgraded over a year ago to mcu2. It has failed. Failed strangely enough, after leaving the dealership, after an unnecessary recall to update MCU memory. My car does not have the problem. I was told, and given the car back. a mile from the dealership I realized that nothing was working. Can not turn on the defroster cannot operate any other features, air-conditioning, etc. it took three months to get the car back to them to try to address this problem all the time not having a fully functioning touchscreen and after two week time at the dealership they tell me that the MCU has failed and then I have to pay almost $2000 to fix it, additionally, they also said that this is the first MCU upgrade to the MCU to that they have seen fail, which brings up a whole lot more question. Carl was working fine when it entered the dealership to perform this unnecessary repair, but was not working when it left.
Corrective Action:
MCU failure. Same symptoms as a failure of the mcu1, although mine was upgraded over a year ago to mcu2. It has failed. Failed strangely enough, after leaving the dealership, after an unnecessary recall to update MCU memory. My car does not have the problem. I was told, and given the car back. a mile from the dealership I realized that nothing was working. Can not turn on the defroster cannot operate any other features, air-conditioning, etc. it took three months to get the car back to them to try to address this problem all the time not having a fully functioning touchscreen and after two week time at the dealership they tell me that the MCU has failed and then I have to pay almost $2000 to fix it, additionally, they also said that this is the first MCU upgrade to the MCU to that they have seen fail, which brings up a whole lot more question. Carl was working fine when it entered the dealership to perform this unnecessary repair, but was not working when it left.
Additional Notes:
MCU failure. Same symptoms as a failure of the mcu1, although mine was upgraded over a year ago to mcu2. It has failed. Failed strangely enough, after leaving the dealership, after an unnecessary recall to update MCU memory. My car does not have the problem. I was told, and given the car back. a mile from the dealership I realized that nothing was working. Can not turn on the defroster cannot operate any other features, air-conditioning, etc. it took three months to get the car back to them to try to address this problem all the time not having a fully functioning touchscreen and after two week time at the dealership they tell me that the MCU has failed and then I have to pay almost $2000 to fix it, additionally, they also said that this is the first MCU upgrade to the MCU to that they have seen fail, which brings up a whole lot more question. Carl was working fine when it entered the dealership to perform this unnecessary repair, but was not working when it left.
Mfg Campaign: 11492220
Recall Date: Nov 4, 2022
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).
Corrective Action:
I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).
Additional Notes:
I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).
Mfg Campaign: 11491559
Recall Date: Oct 31, 2022
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Without warning, my steering became extremely rigid. I did not receive any indicators on the dash to suggest there was a mechanical/electrical issue prior to this incident occurring and only found out while trying to make a turn at a T-intersection. Turning my vehicle at low speeds requires two hands - it's so difficult my wife will not drive the Tesla after almost crashing into a ditch. I've researched the issue and found that Tesla recalled 2016 and earlier Model X vehicles for steering issues. I've requested a diagnosis and repair from Tesla given this extremely unsafe steering failure. Unfortunately Tesla does not offer priority to safety related failures and my appointment was set out about three weeks. As of today's date, I still have a vehicle in my garage that is unsafe to drive due to this steering component failure and my appointment with Tesla in Raleigh isn't until November 3, 2022 at 8:15 am. My current mileage is 57,637. I'm willing to make the vehicle available for inspection, if needed, but it will have to be before the scheduled appointment as I need this vehicle fixed due to it being a primary family vehicle. I do have message between myself and Tesla but cannot upload them here. Thank you.
Corrective Action:
Without warning, my steering became extremely rigid. I did not receive any indicators on the dash to suggest there was a mechanical/electrical issue prior to this incident occurring and only found out while trying to make a turn at a T-intersection. Turning my vehicle at low speeds requires two hands - it's so difficult my wife will not drive the Tesla after almost crashing into a ditch. I've researched the issue and found that Tesla recalled 2016 and earlier Model X vehicles for steering issues. I've requested a diagnosis and repair from Tesla given this extremely unsafe steering failure. Unfortunately Tesla does not offer priority to safety related failures and my appointment was set out about three weeks. As of today's date, I still have a vehicle in my garage that is unsafe to drive due to this steering component failure and my appointment with Tesla in Raleigh isn't until November 3, 2022 at 8:15 am. My current mileage is 57,637. I'm willing to make the vehicle available for inspection, if needed, but it will have to be before the scheduled appointment as I need this vehicle fixed due to it being a primary family vehicle. I do have message between myself and Tesla but cannot upload them here. Thank you.
Additional Notes:
Without warning, my steering became extremely rigid. I did not receive any indicators on the dash to suggest there was a mechanical/electrical issue prior to this incident occurring and only found out while trying to make a turn at a T-intersection. Turning my vehicle at low speeds requires two hands - it's so difficult my wife will not drive the Tesla after almost crashing into a ditch. I've researched the issue and found that Tesla recalled 2016 and earlier Model X vehicles for steering issues. I've requested a diagnosis and repair from Tesla given this extremely unsafe steering failure. Unfortunately Tesla does not offer priority to safety related failures and my appointment was set out about three weeks. As of today's date, I still have a vehicle in my garage that is unsafe to drive due to this steering component failure and my appointment with Tesla in Raleigh isn't until November 3, 2022 at 8:15 am. My current mileage is 57,637. I'm willing to make the vehicle available for inspection, if needed, but it will have to be before the scheduled appointment as I need this vehicle fixed due to it being a primary family vehicle. I do have message between myself and Tesla but cannot upload them here. Thank you.
Mfg Campaign: 11490382
Recall Date: Oct 22, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The factory installed trailer hitch receiver fell off while towing an empty trailer. I installed the trailer hitch receiver making sure the knob was in the green markings. The trailer was empty and within limits for the vehicle. I towed it about a mile in town. When driving over a manhole cover at an intersection I heard a loud bang and the receiver fell off. The trailer safety chains continued to pull the trailer. When stopping the vehicle, the trailer hit the rear of the vehicle and caused damage. It could have been a lot worse had I been traveling at speed.
Corrective Action:
The factory installed trailer hitch receiver fell off while towing an empty trailer. I installed the trailer hitch receiver making sure the knob was in the green markings. The trailer was empty and within limits for the vehicle. I towed it about a mile in town. When driving over a manhole cover at an intersection I heard a loud bang and the receiver fell off. The trailer safety chains continued to pull the trailer. When stopping the vehicle, the trailer hit the rear of the vehicle and caused damage. It could have been a lot worse had I been traveling at speed.
Additional Notes:
The factory installed trailer hitch receiver fell off while towing an empty trailer. I installed the trailer hitch receiver making sure the knob was in the green markings. The trailer was empty and within limits for the vehicle. I towed it about a mile in town. When driving over a manhole cover at an intersection I heard a loud bang and the receiver fell off. The trailer safety chains continued to pull the trailer. When stopping the vehicle, the trailer hit the rear of the vehicle and caused damage. It could have been a lot worse had I been traveling at speed.
Mfg Campaign: 11490407
Recall Date: Oct 22, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.
Corrective Action:
Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.
Additional Notes:
Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.
Mfg Campaign: 11489183
Recall Date: Oct 13, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.
Corrective Action:
Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.
Additional Notes:
Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.
Mfg Campaign: 11489183
Recall Date: Oct 13, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Corrective Action:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Additional Notes:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Mfg Campaign: 11487037
Recall Date: Sep 29, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Corrective Action:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Additional Notes:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Mfg Campaign: 11487037
Recall Date: Sep 29, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Corrective Action:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Additional Notes:
Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”
Mfg Campaign: 11487037
Recall Date: Sep 29, 2022
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Corrective Action:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Additional Notes:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Mfg Campaign: 11485960
Recall Date: Sep 23, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Corrective Action:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Additional Notes:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Mfg Campaign: 11485960
Recall Date: Sep 23, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Corrective Action:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Additional Notes:
Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.
Mfg Campaign: 11485960
Recall Date: Sep 23, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Tesla Model X. The contact stated that the message "Air Suspension" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fiancé was pulling into a parking lot at 5 MPH with her in the front passenger’s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fiancé were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver’s or passenger’s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Tesla Model X. The contact stated that the message "Air Suspension" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fiancé was pulling into a parking lot at 5 MPH with her in the front passenger’s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fiancé were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver’s or passenger’s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Tesla Model X. The contact stated that the message "Air Suspension" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fiancé was pulling into a parking lot at 5 MPH with her in the front passenger’s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fiancé were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver’s or passenger’s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.
Mfg Campaign: 11486033
Recall Date: Sep 23, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan
Corrective Action:
We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan
Additional Notes:
We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan
Mfg Campaign: 11483743
Recall Date: Sep 9, 2022
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan
Corrective Action:
We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan
Additional Notes:
We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan
Mfg Campaign: 11483743
Recall Date: Sep 9, 2022
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