Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and center roof cosmetic trim pieces may be adhered to the vehicle without primer. As a result, one or both pieces of trim may separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-24-12-008
Recall Date: Aug 15, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and spine cosmetic roof trim may have been adhered to the vehicle without first using primer. As a result, one or both pieces of trim may separate from the vehicle while moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-20-12-005
Recall Date: Nov 17, 2020
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2015-2016 Model X vehicles. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 5, 2020
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2017 Model X vehicles. The left-side, second row, reclining seat backs may not fully latch due to having incorrectly adjusted recliner mechanism cables. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-13-004
Recall Date: Oct 12, 2017
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Tesla Motors, Inc.
Safety Issue:
Tesla Motors, Inc. (Tesla) is recalling certain model year 2016 Model X vehicles manufactured September 29, 2015, to March 30, 2016. In the affected vehicles, the third row seat back may move forward under load such as in a frontal collision. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-16-13-003
Recall Date: Apr 6, 2016
Consumer Complaints
662 ComplaintsTesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All of the display in the front has started leaking with bubbles forming on center as well driver display. There was a recall for this issue that included 2016 model X but Tesla says that my vehicle was not included in the recall. I am not sure how did they selectively include or exclude cars from that recall.
Corrective Action:
All of the display in the front has started leaking with bubbles forming on center as well driver display. There was a recall for this issue that included 2016 model X but Tesla says that my vehicle was not included in the recall. I am not sure how did they selectively include or exclude cars from that recall.
Additional Notes:
All of the display in the front has started leaking with bubbles forming on center as well driver display. There was a recall for this issue that included 2016 model X but Tesla says that my vehicle was not included in the recall. I am not sure how did they selectively include or exclude cars from that recall.
Mfg Campaign: 11434115
Recall Date: Sep 23, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I was leaving my gym parking lot, backing out of my parking space. I tried to turn my car and I heard a scraping noise, and the car was difficult to turn. I was able to make it the half a block to Tesla. (In the past I had this scraping noise/issue before and the car was serviced in Jan 2019 when a Tech rode with me to hear the scraping noise I was complaining about, and again in March 2021. At that time Tesla stated the issue was tire related and the tires were checked with no issues observed.) On July 30, 2021 my car was entered into service at Tesla Service Center- 6701 Amador Plaza Rd., Dublin, Ca. 94568 at 8:30am. I let Tesla know I was moving out of state August 8th, 2021. From 7/30- 8/16 Tesla would set a pickup date and then call me to push back the date . This happened several times. I had to rent a minivan out-of pocket in order to complete my drive from California to Colorado. Now on 8/18/21 my car is still in California, and I had to pay a shipping service to have my car shipped to me- out of my pocket. The issue with my 2016 Model X was broken left and right forelinks as stated on the service invoice. Tesla has stated that these parts were replaced. In researching this, I found that this was a problem with other vehicles of my particular year/model. There was no warning when this happened. I could easily have been driving with my family on a crowded freeway during our move, but I was thankfully in a parking lot. I have paid the Service invoice $878.10 out of pocket since my car is out of warranty. I feel Tesla knew about this problem. They failed to diagnose/fix this issue the 2 previous times I took it in. My car was under warranty the 1st time. My car is available for inspection to the NHTSA, and I am planning on having it inspected on it's arrival to Colorado next week.
Corrective Action:
I was leaving my gym parking lot, backing out of my parking space. I tried to turn my car and I heard a scraping noise, and the car was difficult to turn. I was able to make it the half a block to Tesla. (In the past I had this scraping noise/issue before and the car was serviced in Jan 2019 when a Tech rode with me to hear the scraping noise I was complaining about, and again in March 2021. At that time Tesla stated the issue was tire related and the tires were checked with no issues observed.) On July 30, 2021 my car was entered into service at Tesla Service Center- 6701 Amador Plaza Rd., Dublin, Ca. 94568 at 8:30am. I let Tesla know I was moving out of state August 8th, 2021. From 7/30- 8/16 Tesla would set a pickup date and then call me to push back the date . This happened several times. I had to rent a minivan out-of pocket in order to complete my drive from California to Colorado. Now on 8/18/21 my car is still in California, and I had to pay a shipping service to have my car shipped to me- out of my pocket. The issue with my 2016 Model X was broken left and right forelinks as stated on the service invoice. Tesla has stated that these parts were replaced. In researching this, I found that this was a problem with other vehicles of my particular year/model. There was no warning when this happened. I could easily have been driving with my family on a crowded freeway during our move, but I was thankfully in a parking lot. I have paid the Service invoice $878.10 out of pocket since my car is out of warranty. I feel Tesla knew about this problem. They failed to diagnose/fix this issue the 2 previous times I took it in. My car was under warranty the 1st time. My car is available for inspection to the NHTSA, and I am planning on having it inspected on it's arrival to Colorado next week.
Additional Notes:
I was leaving my gym parking lot, backing out of my parking space. I tried to turn my car and I heard a scraping noise, and the car was difficult to turn. I was able to make it the half a block to Tesla. (In the past I had this scraping noise/issue before and the car was serviced in Jan 2019 when a Tech rode with me to hear the scraping noise I was complaining about, and again in March 2021. At that time Tesla stated the issue was tire related and the tires were checked with no issues observed.) On July 30, 2021 my car was entered into service at Tesla Service Center- 6701 Amador Plaza Rd., Dublin, Ca. 94568 at 8:30am. I let Tesla know I was moving out of state August 8th, 2021. From 7/30- 8/16 Tesla would set a pickup date and then call me to push back the date . This happened several times. I had to rent a minivan out-of pocket in order to complete my drive from California to Colorado. Now on 8/18/21 my car is still in California, and I had to pay a shipping service to have my car shipped to me- out of my pocket. The issue with my 2016 Model X was broken left and right forelinks as stated on the service invoice. Tesla has stated that these parts were replaced. In researching this, I found that this was a problem with other vehicles of my particular year/model. There was no warning when this happened. I could easily have been driving with my family on a crowded freeway during our move, but I was thankfully in a parking lot. I have paid the Service invoice $878.10 out of pocket since my car is out of warranty. I feel Tesla knew about this problem. They failed to diagnose/fix this issue the 2 previous times I took it in. My car was under warranty the 1st time. My car is available for inspection to the NHTSA, and I am planning on having it inspected on it's arrival to Colorado next week.
Mfg Campaign: 11429586
Recall Date: Aug 18, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Mfg Campaign: 11428915
Recall Date: Aug 13, 2021
Tesla, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Mfg Campaign: 11428915
Recall Date: Aug 13, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.
Mfg Campaign: 11428915
Recall Date: Aug 13, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Corrective Action:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Additional Notes:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Mfg Campaign: 11428811
Recall Date: Aug 12, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Corrective Action:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Additional Notes:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Mfg Campaign: 11428811
Recall Date: Aug 12, 2021
Tesla, Inc.
Defect Description:
ENGINE
Potential Consequences:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Corrective Action:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Additional Notes:
I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.
Mfg Campaign: 11428811
Recall Date: Aug 12, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Tesla refusing to allow me to make a service appointment to rectify an open NHTSA recall. Said they’ll contact me when it’s available to be fixed. This was two months ago and still haven’t heard back from them on when I can have my recall fixed. Messaged and called the actual service center, no authorization to bring car in for repair. Recall information below
Corrective Action:
Tesla refusing to allow me to make a service appointment to rectify an open NHTSA recall. Said they’ll contact me when it’s available to be fixed. This was two months ago and still haven’t heard back from them on when I can have my recall fixed. Messaged and called the actual service center, no authorization to bring car in for repair. Recall information below
Additional Notes:
Tesla refusing to allow me to make a service appointment to rectify an open NHTSA recall. Said they’ll contact me when it’s available to be fixed. This was two months ago and still haven’t heard back from them on when I can have my recall fixed. Messaged and called the actual service center, no authorization to bring car in for repair. Recall information below
Mfg Campaign: 11427258
Recall Date: Jul 31, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While driving straight at about 30mph on the parkway, the connecting rods for the front left wheel suddenly failed. This caused a dangerous grinding of the front left wheel against the wheel well, damaging the tire and wheel well, while pulling dangerously to the left. The car was not drivable after the failure. The car had about 60,000 miles.
Corrective Action:
While driving straight at about 30mph on the parkway, the connecting rods for the front left wheel suddenly failed. This caused a dangerous grinding of the front left wheel against the wheel well, damaging the tire and wheel well, while pulling dangerously to the left. The car was not drivable after the failure. The car had about 60,000 miles.
Additional Notes:
While driving straight at about 30mph on the parkway, the connecting rods for the front left wheel suddenly failed. This caused a dangerous grinding of the front left wheel against the wheel well, damaging the tire and wheel well, while pulling dangerously to the left. The car was not drivable after the failure. The car had about 60,000 miles.
Mfg Campaign: 11427022
Recall Date: Jul 29, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
A suspension arm (Tesla called it a 'front left fore link') broke on February 2nd, 2021. I was drive about 5 MPH in a straight line to stop at a lighted intersection. There was not any undue strain. The car had less than 34K miles at the time. Towed the vehicle to Tesla and paid $2269 for the repair plus $100 to tow. Now the car wobbles (some call it 'whompy wheel') at low speeds (under 30 MPH). Have an appointment to diagnose on August 6, 2021. Tesla wants $210 to diagnose.
Corrective Action:
A suspension arm (Tesla called it a 'front left fore link') broke on February 2nd, 2021. I was drive about 5 MPH in a straight line to stop at a lighted intersection. There was not any undue strain. The car had less than 34K miles at the time. Towed the vehicle to Tesla and paid $2269 for the repair plus $100 to tow. Now the car wobbles (some call it 'whompy wheel') at low speeds (under 30 MPH). Have an appointment to diagnose on August 6, 2021. Tesla wants $210 to diagnose.
Additional Notes:
A suspension arm (Tesla called it a 'front left fore link') broke on February 2nd, 2021. I was drive about 5 MPH in a straight line to stop at a lighted intersection. There was not any undue strain. The car had less than 34K miles at the time. Towed the vehicle to Tesla and paid $2269 for the repair plus $100 to tow. Now the car wobbles (some call it 'whompy wheel') at low speeds (under 30 MPH). Have an appointment to diagnose on August 6, 2021. Tesla wants $210 to diagnose.
Mfg Campaign: 11426802
Recall Date: Jul 28, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am complaining because Tesla has failed to remedy safety recall # 21V035 for my vehicle in a timely manner. Soon after I bought my car in 2016, I started experiencing issues with the center display, which Tesla was unwilling to address. Finally in 2021, NHTSA recall # 21V035 was created that would address my safety issues. In this recall dated February 5 2021, Tesla agreed to "Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." On February 2 2021, Tesla emailed me: The email says in part: "Tesla has decided to voluntarily recall certain Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (eMMC) in the media control unit because the eMMC may malfunction due to accumulated wear. Our records show that you own a Model S or Model X affected by this recall. ... Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle with an enhanced 64GB eMMC.There is no need at this time to contact us as we will notify you when the parts become available. " On March 5 2021, Tesla emailed me again saying ""Your vehicle is subject to conditions covered under the 8GB embedded MultiMediaCard (eMMC) recall that addresses the malfunction of the eMMC memory chip due to accumulated wear. " Every time I have contacted Tesla about this recall, Tesla has given me the runaround stating they are "still waiting for parts to become available", by which they presumably mean the "VCM daughterboard with the enhanced 64GB eMMC". This is a very effective way for Tesla to avoid the responsibility and cost while my safety problem persists. As a reminder, the recall is now nearly 6 months old, and the underlying safety problems have persisted for years prior to the recall being initiated. Tesla must fix my car promptly by either: a. replacing the VCM daughterboard b. replacing the entire MCU, such as with the current safer version
Corrective Action:
I am complaining because Tesla has failed to remedy safety recall # 21V035 for my vehicle in a timely manner. Soon after I bought my car in 2016, I started experiencing issues with the center display, which Tesla was unwilling to address. Finally in 2021, NHTSA recall # 21V035 was created that would address my safety issues. In this recall dated February 5 2021, Tesla agreed to "Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." On February 2 2021, Tesla emailed me: The email says in part: "Tesla has decided to voluntarily recall certain Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (eMMC) in the media control unit because the eMMC may malfunction due to accumulated wear. Our records show that you own a Model S or Model X affected by this recall. ... Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle with an enhanced 64GB eMMC.There is no need at this time to contact us as we will notify you when the parts become available. " On March 5 2021, Tesla emailed me again saying ""Your vehicle is subject to conditions covered under the 8GB embedded MultiMediaCard (eMMC) recall that addresses the malfunction of the eMMC memory chip due to accumulated wear. " Every time I have contacted Tesla about this recall, Tesla has given me the runaround stating they are "still waiting for parts to become available", by which they presumably mean the "VCM daughterboard with the enhanced 64GB eMMC". This is a very effective way for Tesla to avoid the responsibility and cost while my safety problem persists. As a reminder, the recall is now nearly 6 months old, and the underlying safety problems have persisted for years prior to the recall being initiated. Tesla must fix my car promptly by either: a. replacing the VCM daughterboard b. replacing the entire MCU, such as with the current safer version
Additional Notes:
I am complaining because Tesla has failed to remedy safety recall # 21V035 for my vehicle in a timely manner. Soon after I bought my car in 2016, I started experiencing issues with the center display, which Tesla was unwilling to address. Finally in 2021, NHTSA recall # 21V035 was created that would address my safety issues. In this recall dated February 5 2021, Tesla agreed to "Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." On February 2 2021, Tesla emailed me: The email says in part: "Tesla has decided to voluntarily recall certain Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (eMMC) in the media control unit because the eMMC may malfunction due to accumulated wear. Our records show that you own a Model S or Model X affected by this recall. ... Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle with an enhanced 64GB eMMC.There is no need at this time to contact us as we will notify you when the parts become available. " On March 5 2021, Tesla emailed me again saying ""Your vehicle is subject to conditions covered under the 8GB embedded MultiMediaCard (eMMC) recall that addresses the malfunction of the eMMC memory chip due to accumulated wear. " Every time I have contacted Tesla about this recall, Tesla has given me the runaround stating they are "still waiting for parts to become available", by which they presumably mean the "VCM daughterboard with the enhanced 64GB eMMC". This is a very effective way for Tesla to avoid the responsibility and cost while my safety problem persists. As a reminder, the recall is now nearly 6 months old, and the underlying safety problems have persisted for years prior to the recall being initiated. Tesla must fix my car promptly by either: a. replacing the VCM daughterboard b. replacing the entire MCU, such as with the current safer version
Mfg Campaign: 11426294
Recall Date: Jul 24, 2021
Tesla, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.
Corrective Action:
The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.
Additional Notes:
The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.
Mfg Campaign: 11426008
Recall Date: Jul 22, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION:DISPLAY FUNCTION
Potential Consequences:
The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.
Corrective Action:
The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.
Additional Notes:
The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.
Mfg Campaign: 11426008
Recall Date: Jul 22, 2021
Tesla, Inc.
Defect Description:
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
Potential Consequences:
The contact owns a 2016 Tesla Model X. The contact stated while driving 5 mph, the contact heard a squeaking sound coming from the front of the vehicle. The contact continued driving to the residence. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side upper control arm needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and the passenger’s side upper control arm was replaced. The contact stated that a year later the failure recurred on the passenger’s side upper control arm and the vehicle was repaired. The contact stated that the front and rear suspension were leaning to the passenger’s side. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,451.
Corrective Action:
The contact owns a 2016 Tesla Model X. The contact stated while driving 5 mph, the contact heard a squeaking sound coming from the front of the vehicle. The contact continued driving to the residence. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side upper control arm needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and the passenger’s side upper control arm was replaced. The contact stated that a year later the failure recurred on the passenger’s side upper control arm and the vehicle was repaired. The contact stated that the front and rear suspension were leaning to the passenger’s side. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,451.
Additional Notes:
The contact owns a 2016 Tesla Model X. The contact stated while driving 5 mph, the contact heard a squeaking sound coming from the front of the vehicle. The contact continued driving to the residence. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side upper control arm needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and the passenger’s side upper control arm was replaced. The contact stated that a year later the failure recurred on the passenger’s side upper control arm and the vehicle was repaired. The contact stated that the front and rear suspension were leaning to the passenger’s side. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,451.
Mfg Campaign: 11425000
Recall Date: Jul 15, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The tegra daughter board failed inside the MCU, which is the "brain" of the car. Tesla had known this would happen and yet they did not do anything about it beforehand. The central screen of the car would not turn on despite me trying reboot the computer 15 times. The air conditioning would not work. I had to drive my tesla 30 miles without the turn signal working and the falcon door half open (falcon door could not close completely because the central computer was not working). I am a widow with 3 young kids less than 10. I cannot imagine what would happen if the kids were in the car with me. I paid $$791.70 for the replacement of the daughter board. Several months later I received an email saying that I might be eligible for reimbursement. However, when I logged into my tesla account, it says my car is not eligible for reimbursement without providing a reason. I reached out to tesla support through email. But the email offered no help. It just says the team that reviews eMMc related issues will not receive forwarded cases from tesla support and that I will not receive any replies from them if I send them further emails. I did reply to the email and never receive any reply from them. I believe that I'm eligible for reimbursement and I would like the eMMc team to review my Model X information. I would like to get in contact with the eMMc team and be provided a reason for my ineligibility for reimbursement.
Corrective Action:
The tegra daughter board failed inside the MCU, which is the "brain" of the car. Tesla had known this would happen and yet they did not do anything about it beforehand. The central screen of the car would not turn on despite me trying reboot the computer 15 times. The air conditioning would not work. I had to drive my tesla 30 miles without the turn signal working and the falcon door half open (falcon door could not close completely because the central computer was not working). I am a widow with 3 young kids less than 10. I cannot imagine what would happen if the kids were in the car with me. I paid $$791.70 for the replacement of the daughter board. Several months later I received an email saying that I might be eligible for reimbursement. However, when I logged into my tesla account, it says my car is not eligible for reimbursement without providing a reason. I reached out to tesla support through email. But the email offered no help. It just says the team that reviews eMMc related issues will not receive forwarded cases from tesla support and that I will not receive any replies from them if I send them further emails. I did reply to the email and never receive any reply from them. I believe that I'm eligible for reimbursement and I would like the eMMc team to review my Model X information. I would like to get in contact with the eMMc team and be provided a reason for my ineligibility for reimbursement.
Additional Notes:
The tegra daughter board failed inside the MCU, which is the "brain" of the car. Tesla had known this would happen and yet they did not do anything about it beforehand. The central screen of the car would not turn on despite me trying reboot the computer 15 times. The air conditioning would not work. I had to drive my tesla 30 miles without the turn signal working and the falcon door half open (falcon door could not close completely because the central computer was not working). I am a widow with 3 young kids less than 10. I cannot imagine what would happen if the kids were in the car with me. I paid $$791.70 for the replacement of the daughter board. Several months later I received an email saying that I might be eligible for reimbursement. However, when I logged into my tesla account, it says my car is not eligible for reimbursement without providing a reason. I reached out to tesla support through email. But the email offered no help. It just says the team that reviews eMMc related issues will not receive forwarded cases from tesla support and that I will not receive any replies from them if I send them further emails. I did reply to the email and never receive any reply from them. I believe that I'm eligible for reimbursement and I would like the eMMc team to review my Model X information. I would like to get in contact with the eMMc team and be provided a reason for my ineligibility for reimbursement.
Mfg Campaign: 11424880
Recall Date: Jul 14, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Tesla Model X. The contact stated that the control panel which controls all the important functions inside the vehicle had malfunctioned. The contact performed a hard reset for the control panel to display and function as designed. The reset took approximately 3-5 minutes. The contact took the vehicle to the dealer and an unknown repair was performed. The manufacturer was made aware of the failure. The approximate failure mileage was unknown. Consumer stated vehicle was repaired and $1,600+ was paid out of pocket but vehicle is still malfunctioning.*JB
Corrective Action:
The contact owns a 2016 Tesla Model X. The contact stated that the control panel which controls all the important functions inside the vehicle had malfunctioned. The contact performed a hard reset for the control panel to display and function as designed. The reset took approximately 3-5 minutes. The contact took the vehicle to the dealer and an unknown repair was performed. The manufacturer was made aware of the failure. The approximate failure mileage was unknown. Consumer stated vehicle was repaired and $1,600+ was paid out of pocket but vehicle is still malfunctioning.*JB
Additional Notes:
The contact owns a 2016 Tesla Model X. The contact stated that the control panel which controls all the important functions inside the vehicle had malfunctioned. The contact performed a hard reset for the control panel to display and function as designed. The reset took approximately 3-5 minutes. The contact took the vehicle to the dealer and an unknown repair was performed. The manufacturer was made aware of the failure. The approximate failure mileage was unknown. Consumer stated vehicle was repaired and $1,600+ was paid out of pocket but vehicle is still malfunctioning.*JB
Mfg Campaign: 11423952
Recall Date: Jul 8, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.
Corrective Action:
While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.
Additional Notes:
While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.
Mfg Campaign: 11423667
Recall Date: Jul 6, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.
Corrective Action:
While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.
Additional Notes:
While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.
Mfg Campaign: 11423667
Recall Date: Jul 6, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While backing into driveway at low speed (<5mph), I turned the wheel sharply and heard loud clunk from front end followed by large noise of dragging. Exited car to see that front drivers side suspension was broken and dragging on top of wheel rendering car undrivable. Could have resulted in serious loss of control had it occurred at higher speed. Called Tesla service who dispatched tow truck. Paid $450 to tow to nearest Tesla Service Center where they diagnosed failed lower fore link control arm. Per Tesla service bulletin SB-17-31-001 this is a known defect where the installed part did not meet Tesla specs. Vehicle has under 28K miles, but was charged >$1100 for out of warranty repair. Seems bizarre that they acknowledged a defective part since 2017 but never replaced during any service visits and now will not replace because vehicle is out of warranty. Seems to be a very common issue, so why hasn't there been a recall?
Corrective Action:
While backing into driveway at low speed (<5mph), I turned the wheel sharply and heard loud clunk from front end followed by large noise of dragging. Exited car to see that front drivers side suspension was broken and dragging on top of wheel rendering car undrivable. Could have resulted in serious loss of control had it occurred at higher speed. Called Tesla service who dispatched tow truck. Paid $450 to tow to nearest Tesla Service Center where they diagnosed failed lower fore link control arm. Per Tesla service bulletin SB-17-31-001 this is a known defect where the installed part did not meet Tesla specs. Vehicle has under 28K miles, but was charged >$1100 for out of warranty repair. Seems bizarre that they acknowledged a defective part since 2017 but never replaced during any service visits and now will not replace because vehicle is out of warranty. Seems to be a very common issue, so why hasn't there been a recall?
Additional Notes:
While backing into driveway at low speed (<5mph), I turned the wheel sharply and heard loud clunk from front end followed by large noise of dragging. Exited car to see that front drivers side suspension was broken and dragging on top of wheel rendering car undrivable. Could have resulted in serious loss of control had it occurred at higher speed. Called Tesla service who dispatched tow truck. Paid $450 to tow to nearest Tesla Service Center where they diagnosed failed lower fore link control arm. Per Tesla service bulletin SB-17-31-001 this is a known defect where the installed part did not meet Tesla specs. Vehicle has under 28K miles, but was charged >$1100 for out of warranty repair. Seems bizarre that they acknowledged a defective part since 2017 but never replaced during any service visits and now will not replace because vehicle is out of warranty. Seems to be a very common issue, so why hasn't there been a recall?
Mfg Campaign: 11422922
Recall Date: Jun 30, 2021
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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