Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and 2021-2025 Model X vehicles. An air bag with the incorrect horn pad may have been installed, preventing the horn from sounding.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SB-25-20-001
Recall Date: Mar 19, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-001
Recall Date: Jan 6, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2025 Model S and Model X vehicles. The driver's air bag could tear during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-24-20-001
Recall Date: Dec 23, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and Model X vehicles. An incorrect air bag may have been installed when the steering yoke or round steering wheel was replaced with a different style of yoke or steering wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-20-005
Recall Date: Nov 3, 2023
Consumer Complaints
70 ComplaintsTesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Problem: turn signal based on buttons on the wheel (Tesla removed the stalks) After three months of ownership, I still can't signal in case of emergency, when a fast lane change is required, or when exiting from parking with the wheel turned. Issues: 1. I Can't find the buttons when the wheel is turned (buttons rotate with the wheel) 2. The buttons are located below the hand and not above it, so I need to search for them. I practically need to take my eyes off the road to find the buttons because they have no unique touch and feel. It does not work for emergencies and fast lane changes. 3. The pressure required is not unified. Extreme pressure is required toward the edges of the button and other is no feeling where the edges are.
Corrective Action:
Problem: turn signal based on buttons on the wheel (Tesla removed the stalks) After three months of ownership, I still can't signal in case of emergency, when a fast lane change is required, or when exiting from parking with the wheel turned. Issues: 1. I Can't find the buttons when the wheel is turned (buttons rotate with the wheel) 2. The buttons are located below the hand and not above it, so I need to search for them. I practically need to take my eyes off the road to find the buttons because they have no unique touch and feel. It does not work for emergencies and fast lane changes. 3. The pressure required is not unified. Extreme pressure is required toward the edges of the button and other is no feeling where the edges are.
Additional Notes:
Problem: turn signal based on buttons on the wheel (Tesla removed the stalks) After three months of ownership, I still can't signal in case of emergency, when a fast lane change is required, or when exiting from parking with the wheel turned. Issues: 1. I Can't find the buttons when the wheel is turned (buttons rotate with the wheel) 2. The buttons are located below the hand and not above it, so I need to search for them. I practically need to take my eyes off the road to find the buttons because they have no unique touch and feel. It does not work for emergencies and fast lane changes. 3. The pressure required is not unified. Extreme pressure is required toward the edges of the button and other is no feeling where the edges are.
Mfg Campaign: 11605696
Recall Date: Jul 31, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Corrective Action:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Additional Notes:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Mfg Campaign: 11596842
Recall Date: Jun 26, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Corrective Action:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Additional Notes:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Mfg Campaign: 11596842
Recall Date: Jun 26, 2024
Tesla, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Corrective Action:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Additional Notes:
My Tesla was parked unlocked in my garage. I came out to drive it and all the doors were locked and would not open with my key card. It also would not unlock with my cell phone app. Tesla customer service also could not remotely unlock it. The vehicle had to be towed to a Tesla Service Center where they forced open the window to gain access. They stated the car needed a new control panel. I have read where Teslas have locked up with children in the car and parent could not gain access to the car. These situations need to be looked into since the Teslas locking up are not isolated incidences.
Mfg Campaign: 11596842
Recall Date: Jun 26, 2024
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield with distortions causing driving distractions and headaches. I am on my third windshield with the same problem. This seems to be a widespread issue in reviewing online forums.
Corrective Action:
Windshield with distortions causing driving distractions and headaches. I am on my third windshield with the same problem. This seems to be a widespread issue in reviewing online forums.
Additional Notes:
Windshield with distortions causing driving distractions and headaches. I am on my third windshield with the same problem. This seems to be a widespread issue in reviewing online forums.
Mfg Campaign: 11591841
Recall Date: May 31, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Corrective Action:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Additional Notes:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Mfg Campaign: 11590545
Recall Date: May 24, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Corrective Action:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Additional Notes:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Mfg Campaign: 11590545
Recall Date: May 24, 2024
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Corrective Action:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Additional Notes:
I have lane departure, avoidance in lane departure assist both turned off in the settings. Despite this, The alarms are constantly going off (Even when I am not departing a lane). It even overrides my steering inputs incorrectly! 8:28am 5/24/2024 for example, I am pulling into my garage and it’s yanking the steering wheel trying to crash me into the wall. I immediately verified the settings are all still turned off. I have an open service ticket with Tesla where I am supplying them dates and times every time it happens and no one is responding. Previously had them replaced the whole vehicle (lemon law), and it still happening.
Mfg Campaign: 11590545
Recall Date: May 24, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car lacks a turn signal stalk. The turn signal buttons on the steering wheel move with the wheel, making it almost impossible to figure out where to press when the wheel is turned, without taking your eyes off the road. It's not a good idea to take your eyes off the road while turning. This makes signalling while exiting a round-a-bout essentially impossible. In addition, even when going straight, it is easy to press the wrong button & signal left when you intend to turn right and vice versa, unless you look at the buttons. I don't think it is a good idea to keep looking away from the road for this purpose. I thought I'd get used to this & be able to operate them easily after a few thousand miles. So far, after 2,000 miles I still press the wrong button occasionally. This is not safe. This is a distraction.
Corrective Action:
Car lacks a turn signal stalk. The turn signal buttons on the steering wheel move with the wheel, making it almost impossible to figure out where to press when the wheel is turned, without taking your eyes off the road. It's not a good idea to take your eyes off the road while turning. This makes signalling while exiting a round-a-bout essentially impossible. In addition, even when going straight, it is easy to press the wrong button & signal left when you intend to turn right and vice versa, unless you look at the buttons. I don't think it is a good idea to keep looking away from the road for this purpose. I thought I'd get used to this & be able to operate them easily after a few thousand miles. So far, after 2,000 miles I still press the wrong button occasionally. This is not safe. This is a distraction.
Additional Notes:
Car lacks a turn signal stalk. The turn signal buttons on the steering wheel move with the wheel, making it almost impossible to figure out where to press when the wheel is turned, without taking your eyes off the road. It's not a good idea to take your eyes off the road while turning. This makes signalling while exiting a round-a-bout essentially impossible. In addition, even when going straight, it is easy to press the wrong button & signal left when you intend to turn right and vice versa, unless you look at the buttons. I don't think it is a good idea to keep looking away from the road for this purpose. I thought I'd get used to this & be able to operate them easily after a few thousand miles. So far, after 2,000 miles I still press the wrong button occasionally. This is not safe. This is a distraction.
Mfg Campaign: 11589894
Recall Date: May 21, 2024
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My new car has severe distortion of the windshield and the tailgate glass which could make driving the car unsafe by distorting the lane markings, cars and streets, and/or by inducing dizziness. I took the car to Tesla service and was told that the issue is within specifications and that all other similar Teslas have the same glass issue and replacing the glass would not help the issue. It seems that the glass supplier that Tesla is using has a poor manufacturing quality. The company does not seem to care. I hope you can investigate the issue and request that Tesla address the defective glass with the current supplier or switch to a better quality supplier.
Corrective Action:
My new car has severe distortion of the windshield and the tailgate glass which could make driving the car unsafe by distorting the lane markings, cars and streets, and/or by inducing dizziness. I took the car to Tesla service and was told that the issue is within specifications and that all other similar Teslas have the same glass issue and replacing the glass would not help the issue. It seems that the glass supplier that Tesla is using has a poor manufacturing quality. The company does not seem to care. I hope you can investigate the issue and request that Tesla address the defective glass with the current supplier or switch to a better quality supplier.
Additional Notes:
My new car has severe distortion of the windshield and the tailgate glass which could make driving the car unsafe by distorting the lane markings, cars and streets, and/or by inducing dizziness. I took the car to Tesla service and was told that the issue is within specifications and that all other similar Teslas have the same glass issue and replacing the glass would not help the issue. It seems that the glass supplier that Tesla is using has a poor manufacturing quality. The company does not seem to care. I hope you can investigate the issue and request that Tesla address the defective glass with the current supplier or switch to a better quality supplier.
Mfg Campaign: 11587563
Recall Date: May 7, 2024
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