Complaints & Recalls
Official Safety Recalls - Important!
36 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and 2021-2025 Model X vehicles. An air bag with the incorrect horn pad may have been installed, preventing the horn from sounding.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SB-25-20-001
Recall Date: Mar 19, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2025 Model S and Model X vehicles. The driver's air bag could tear during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-24-20-001
Recall Date: Dec 23, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-002
Recall Date: Jan 22, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and X vehicles. The cabin doors can be unlocked during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-009
Recall Date: Dec 19, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and Model X vehicles. An incorrect air bag may have been installed when the steering yoke or round steering wheel was replaced with a different style of yoke or steering wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-20-005
Recall Date: Nov 3, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and Model X vehicles. The front-row seat belts may not be connected properly to the pretensioner anchors, which can cause the seat belts to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-20-004
Recall Date: Jul 14, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-17-006
Recall Date: Jul 14, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Consumer Complaints
136 ComplaintsTesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have only owned my Tesla S for three months and have had several close call situations that would not have been as close if the car had a proper horn trigger located underneath the steering wheel airbag cover. The small capacitive button on the right side of the wheel simply isn’t safe, and 30+ years of driving has permanently imprinted the center location of the horn in my brain. In emergency situations, my subconscious makes me hit that large pad in the center of the wheel. And by the time I figure out why the horn isn’t sounding, it’s too late and I’ve had to take other evasive steering action that is often less safe.
Corrective Action:
I have only owned my Tesla S for three months and have had several close call situations that would not have been as close if the car had a proper horn trigger located underneath the steering wheel airbag cover. The small capacitive button on the right side of the wheel simply isn’t safe, and 30+ years of driving has permanently imprinted the center location of the horn in my brain. In emergency situations, my subconscious makes me hit that large pad in the center of the wheel. And by the time I figure out why the horn isn’t sounding, it’s too late and I’ve had to take other evasive steering action that is often less safe.
Additional Notes:
I have only owned my Tesla S for three months and have had several close call situations that would not have been as close if the car had a proper horn trigger located underneath the steering wheel airbag cover. The small capacitive button on the right side of the wheel simply isn’t safe, and 30+ years of driving has permanently imprinted the center location of the horn in my brain. In emergency situations, my subconscious makes me hit that large pad in the center of the wheel. And by the time I figure out why the horn isn’t sounding, it’s too late and I’ve had to take other evasive steering action that is often less safe.
Mfg Campaign: 11542250
Recall Date: Sep 2, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Corrective Action:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Additional Notes:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Mfg Campaign: 11540722
Recall Date: Aug 25, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Corrective Action:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Additional Notes:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Mfg Campaign: 11540722
Recall Date: Aug 25, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Corrective Action:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Additional Notes:
This is the second time in the last two weeks that my backup camera has stopped working. I have talk to the service center about this I was told that it is not a safety issue but a convenience to the driver and that I should use my mirrors and turn my head around to see what is behind me. I have taken my car in the service center to see if they can fix the problem (8/23/2023). Backup camera worked for a while than stopped again . I have made another appointment with the service center to see if they can fix the problem (8/29/2023.
Mfg Campaign: 11540722
Recall Date: Aug 25, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The car will rapidly break and decelerate with no obstacle in front. The care does this frequently but randomly. The car will slow by 10 -20 mps in a mater of a second or 2. The deceleration is had enough to throw unsuspecting passengers forward into locked seatbelts. It will do this with cars following behind. I wil ldo this between 3-12 or more times over a 100 mile drive. I have asked Tesla to fix this but they have said that this is a limitation of their program and that it can't be fixed. I think it is only a mater of time before the car is ended or put into a skid due to unexpected breaking.
Corrective Action:
The car will rapidly break and decelerate with no obstacle in front. The care does this frequently but randomly. The car will slow by 10 -20 mps in a mater of a second or 2. The deceleration is had enough to throw unsuspecting passengers forward into locked seatbelts. It will do this with cars following behind. I wil ldo this between 3-12 or more times over a 100 mile drive. I have asked Tesla to fix this but they have said that this is a limitation of their program and that it can't be fixed. I think it is only a mater of time before the car is ended or put into a skid due to unexpected breaking.
Additional Notes:
The car will rapidly break and decelerate with no obstacle in front. The care does this frequently but randomly. The car will slow by 10 -20 mps in a mater of a second or 2. The deceleration is had enough to throw unsuspecting passengers forward into locked seatbelts. It will do this with cars following behind. I wil ldo this between 3-12 or more times over a 100 mile drive. I have asked Tesla to fix this but they have said that this is a limitation of their program and that it can't be fixed. I think it is only a mater of time before the car is ended or put into a skid due to unexpected breaking.
Mfg Campaign: 11531851
Recall Date: Jul 12, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The car will rapidly break and decelerate with no obstacle in front. The care does this frequently but randomly. The car will slow by 10 -20 mps in a mater of a second or 2. The deceleration is had enough to throw unsuspecting passengers forward into locked seatbelts. It will do this with cars following behind. I wil ldo this between 3-12 or more times over a 100 mile drive. I have asked Tesla to fix this but they have said that this is a limitation of their program and that it can't be fixed. I think it is only a mater of time before the car is ended or put into a skid due to unexpected breaking.
Corrective Action:
The car will rapidly break and decelerate with no obstacle in front. The care does this frequently but randomly. The car will slow by 10 -20 mps in a mater of a second or 2. The deceleration is had enough to throw unsuspecting passengers forward into locked seatbelts. It will do this with cars following behind. I wil ldo this between 3-12 or more times over a 100 mile drive. I have asked Tesla to fix this but they have said that this is a limitation of their program and that it can't be fixed. I think it is only a mater of time before the car is ended or put into a skid due to unexpected breaking.
Additional Notes:
The car will rapidly break and decelerate with no obstacle in front. The care does this frequently but randomly. The car will slow by 10 -20 mps in a mater of a second or 2. The deceleration is had enough to throw unsuspecting passengers forward into locked seatbelts. It will do this with cars following behind. I wil ldo this between 3-12 or more times over a 100 mile drive. I have asked Tesla to fix this but they have said that this is a limitation of their program and that it can't be fixed. I think it is only a mater of time before the car is ended or put into a skid due to unexpected breaking.
Mfg Campaign: 11531851
Recall Date: Jul 12, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Car suddenly accelerated and crushed into shop in parking lot
Corrective Action:
Car suddenly accelerated and crushed into shop in parking lot
Additional Notes:
Car suddenly accelerated and crushed into shop in parking lot
Mfg Campaign: 11531007
Recall Date: Jul 8, 2023
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car suddenly accelerated and crushed into shop in parking lot
Corrective Action:
Car suddenly accelerated and crushed into shop in parking lot
Additional Notes:
Car suddenly accelerated and crushed into shop in parking lot
Mfg Campaign: 11531007
Recall Date: Jul 8, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Corrective Action:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Additional Notes:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Mfg Campaign: 11529447
Recall Date: Jun 28, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Corrective Action:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Additional Notes:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Mfg Campaign: 11529447
Recall Date: Jun 28, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Corrective Action:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Additional Notes:
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, 8) pedestrian detection system deos not work, 9) driver attention alert does not work.
Mfg Campaign: 11529447
Recall Date: Jun 28, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My wife was driving the car through a twisty road, and she heard a clunking noise come from the front passenger door, and then the door opened. A warning came up that the emergency door release was pulled and that the door was open. My wife was the only person in the car and could not have pulled the emergency door release on the passenger side door. I took the car to Tesla, and they were able to confirm the error messages, but did not see anything wrong within the door that they felt explained the issue. They did not have an explanation other than suggesting we pulled the emergency handle, which was impossible since no one was sitting in the seat at that time. They also admitted that a recent software bug in Model S and X cars was likely the cause of previous errors about the emergency handle being pulled, since we know not to pull it. We were obviously concerned since the door opening suddenly could be quite dangerous. We have not had any symptoms before or since.
Corrective Action:
My wife was driving the car through a twisty road, and she heard a clunking noise come from the front passenger door, and then the door opened. A warning came up that the emergency door release was pulled and that the door was open. My wife was the only person in the car and could not have pulled the emergency door release on the passenger side door. I took the car to Tesla, and they were able to confirm the error messages, but did not see anything wrong within the door that they felt explained the issue. They did not have an explanation other than suggesting we pulled the emergency handle, which was impossible since no one was sitting in the seat at that time. They also admitted that a recent software bug in Model S and X cars was likely the cause of previous errors about the emergency handle being pulled, since we know not to pull it. We were obviously concerned since the door opening suddenly could be quite dangerous. We have not had any symptoms before or since.
Additional Notes:
My wife was driving the car through a twisty road, and she heard a clunking noise come from the front passenger door, and then the door opened. A warning came up that the emergency door release was pulled and that the door was open. My wife was the only person in the car and could not have pulled the emergency door release on the passenger side door. I took the car to Tesla, and they were able to confirm the error messages, but did not see anything wrong within the door that they felt explained the issue. They did not have an explanation other than suggesting we pulled the emergency handle, which was impossible since no one was sitting in the seat at that time. They also admitted that a recent software bug in Model S and X cars was likely the cause of previous errors about the emergency handle being pulled, since we know not to pull it. We were obviously concerned since the door opening suddenly could be quite dangerous. We have not had any symptoms before or since.
Mfg Campaign: 11521086
Recall Date: May 9, 2023
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Corrective Action:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Additional Notes:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Mfg Campaign: 11519675
Recall Date: Apr 30, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Corrective Action:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Additional Notes:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Mfg Campaign: 11519675
Recall Date: Apr 30, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Corrective Action:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Additional Notes:
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.
Mfg Campaign: 11519675
Recall Date: Apr 30, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
The steering wheel and lack of lane change and transmission stocks makes the vehicle hard to control at low speeds. Swiping the screen forward for Drive and backward for Reverse does not create any tactile confirmation. Low speed parking lot maneuvers have already resulted in a few close calls. Along the same lines, the steering wheel makes low speed control difficult. Finally, the missing lane change stocks creates an obstacle for normal and high speed maneuvering as the process is not intuitive, confirmation of the blinker is somewhat absent, and you can’t always use the signal depending on the wheel angle. If the yoke is turned the stocks are impossible to signal as well honking the horn. I encourage the reviewer to simply turn the wheel and attempt to honk or signal a lane change. As a final note, I’d prefer not to share my personal information with the manufacturer. The companies ability to follow up with all its in car electronics and software is impressive but can be detrimental to the end users experience. Software rollbacks, feature rollbacks, etc is not a foreign tactic to get users to comply for Tesla. Other than that, it seems like a fantastic car.
Corrective Action:
The steering wheel and lack of lane change and transmission stocks makes the vehicle hard to control at low speeds. Swiping the screen forward for Drive and backward for Reverse does not create any tactile confirmation. Low speed parking lot maneuvers have already resulted in a few close calls. Along the same lines, the steering wheel makes low speed control difficult. Finally, the missing lane change stocks creates an obstacle for normal and high speed maneuvering as the process is not intuitive, confirmation of the blinker is somewhat absent, and you can’t always use the signal depending on the wheel angle. If the yoke is turned the stocks are impossible to signal as well honking the horn. I encourage the reviewer to simply turn the wheel and attempt to honk or signal a lane change. As a final note, I’d prefer not to share my personal information with the manufacturer. The companies ability to follow up with all its in car electronics and software is impressive but can be detrimental to the end users experience. Software rollbacks, feature rollbacks, etc is not a foreign tactic to get users to comply for Tesla. Other than that, it seems like a fantastic car.
Additional Notes:
The steering wheel and lack of lane change and transmission stocks makes the vehicle hard to control at low speeds. Swiping the screen forward for Drive and backward for Reverse does not create any tactile confirmation. Low speed parking lot maneuvers have already resulted in a few close calls. Along the same lines, the steering wheel makes low speed control difficult. Finally, the missing lane change stocks creates an obstacle for normal and high speed maneuvering as the process is not intuitive, confirmation of the blinker is somewhat absent, and you can’t always use the signal depending on the wheel angle. If the yoke is turned the stocks are impossible to signal as well honking the horn. I encourage the reviewer to simply turn the wheel and attempt to honk or signal a lane change. As a final note, I’d prefer not to share my personal information with the manufacturer. The companies ability to follow up with all its in car electronics and software is impressive but can be detrimental to the end users experience. Software rollbacks, feature rollbacks, etc is not a foreign tactic to get users to comply for Tesla. Other than that, it seems like a fantastic car.
Mfg Campaign: 11501003
Recall Date: Jan 10, 2023
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