Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Consumer Complaints
65 ComplaintsTesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..
Corrective Action:
This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..
Additional Notes:
This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..
Mfg Campaign: 11449929
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..
Corrective Action:
This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..
Additional Notes:
This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..
Mfg Campaign: 11449929
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
driving down the road on a 25 degree day. i turned on the front defroster and the entire windshield cracked across the entire windshield. i've heard of other tesla owners having the same problem. cheap untested glass. all teslas need new glass. two weeks later i was driving on a 20 degree day, turned on the rear defrost and the entire rear glass cracked. zero chance that either of these problems were cause by external issues. both occured on sunny days with no other traffic anywhere near me. purely poor material and poor engineering and/or inadequate testing.
Corrective Action:
driving down the road on a 25 degree day. i turned on the front defroster and the entire windshield cracked across the entire windshield. i've heard of other tesla owners having the same problem. cheap untested glass. all teslas need new glass. two weeks later i was driving on a 20 degree day, turned on the rear defrost and the entire rear glass cracked. zero chance that either of these problems were cause by external issues. both occured on sunny days with no other traffic anywhere near me. purely poor material and poor engineering and/or inadequate testing.
Additional Notes:
driving down the road on a 25 degree day. i turned on the front defroster and the entire windshield cracked across the entire windshield. i've heard of other tesla owners having the same problem. cheap untested glass. all teslas need new glass. two weeks later i was driving on a 20 degree day, turned on the rear defrost and the entire rear glass cracked. zero chance that either of these problems were cause by external issues. both occured on sunny days with no other traffic anywhere near me. purely poor material and poor engineering and/or inadequate testing.
Mfg Campaign: 11446265
Recall Date: Jan 4, 2022
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.
Corrective Action:
I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.
Additional Notes:
I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.
Mfg Campaign: 11437021
Recall Date: Oct 16, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.
Corrective Action:
I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.
Additional Notes:
I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.
Mfg Campaign: 11437021
Recall Date: Oct 16, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Tesla Model S. The contact stated while operating the vehicle, the display screen malfunctioned and would not operate. During the failure, the vehicle speed would not display, the turn signals, brake lights and hazard lights were also inoperable. The contact indicated that the failure was intermittent. The local dealer was notified of the failure and the contact was informed that a firmware update was needed to resolve the failure however, the update was not yet available. The manufacturer was also notified of the failure. The failure mileage was 500.
Corrective Action:
The contact owns a 2019 Tesla Model S. The contact stated while operating the vehicle, the display screen malfunctioned and would not operate. During the failure, the vehicle speed would not display, the turn signals, brake lights and hazard lights were also inoperable. The contact indicated that the failure was intermittent. The local dealer was notified of the failure and the contact was informed that a firmware update was needed to resolve the failure however, the update was not yet available. The manufacturer was also notified of the failure. The failure mileage was 500.
Additional Notes:
The contact owns a 2019 Tesla Model S. The contact stated while operating the vehicle, the display screen malfunctioned and would not operate. During the failure, the vehicle speed would not display, the turn signals, brake lights and hazard lights were also inoperable. The contact indicated that the failure was intermittent. The local dealer was notified of the failure and the contact was informed that a firmware update was needed to resolve the failure however, the update was not yet available. The manufacturer was also notified of the failure. The failure mileage was 500.
Mfg Campaign: 11424376
Recall Date: Jul 12, 2021
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
CRACKED RIM. UNACCEPTABLE I HAVE HAD TO REPLACE ABOUT 6 TIRES ON MY CAR THAT HAS 17,600 MILES. I DID NOT NOTICE ANYTHING OTHER THAN MY TIRES KEEP GOING FLAT. TESLA KEEPS TELLING ME TO REPLACE MY TIRES TO MAKE MONEY OFF ME BUT ITS THE RIMS THAT ARE THE PROBLEM.
Corrective Action:
CRACKED RIM. UNACCEPTABLE I HAVE HAD TO REPLACE ABOUT 6 TIRES ON MY CAR THAT HAS 17,600 MILES. I DID NOT NOTICE ANYTHING OTHER THAN MY TIRES KEEP GOING FLAT. TESLA KEEPS TELLING ME TO REPLACE MY TIRES TO MAKE MONEY OFF ME BUT ITS THE RIMS THAT ARE THE PROBLEM.
Additional Notes:
CRACKED RIM. UNACCEPTABLE I HAVE HAD TO REPLACE ABOUT 6 TIRES ON MY CAR THAT HAS 17,600 MILES. I DID NOT NOTICE ANYTHING OTHER THAN MY TIRES KEEP GOING FLAT. TESLA KEEPS TELLING ME TO REPLACE MY TIRES TO MAKE MONEY OFF ME BUT ITS THE RIMS THAT ARE THE PROBLEM.
Mfg Campaign: 11413078
Recall Date: Apr 20, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .
Corrective Action:
AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .
Additional Notes:
AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .
Mfg Campaign: 11407482
Recall Date: Apr 11, 2021
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .
Corrective Action:
AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .
Additional Notes:
AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .
Mfg Campaign: 11407482
Recall Date: Apr 11, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NHTS COMPLAINT ENTRY 2020-08-07 NARRATIVE SECTION: ON TWO SEPARATE DAYS WHILE DRIVING MID-MORNING OR MID-DAY IN A STRAIGHT TRAJECTORY ON SMOOTH AND LEVEL ROAD SURFACE AND NOT BRAKING BOTH THE DRIVER'S AND THE CENTER CONSOLE'S DISPLAY AND TOUCH PANEL, RESPECTIVELY, SIMULTANEOUSLY TURNED COMPLETELY BLACK SO AS TO DISPLAY NOTHING, JUST A COMPLETELY BLANK, BLACK PANEL. THE FIRST OCCASION WAS ON A HIGHWAY AT APPROXIMATELY 55 MPH SPEED. THE SECOND OCCASION WAS ON A RESIDENTIAL STREET AT APPROXIMATELY 40 MPH SPEED. THE DISPLAYS RETURNED IN THE SAME MANNER AS FROM A SYSTEM REBOOT. HOWEVER, THE SYSTEM REBOOT APPEARED TO OCCUR INDEPENDENT OF MY EFFORTS TO INDUCE A SYSTEM REBOOT. I WAS HOLDING DOWN THE TWO OPPOSITE SIDE STEERING WHEEL BUTTONS IN THE USUAL WAY FOR A SYSTEM REBOOT, BUT THERE WAS NO RESPONSE WITHIN THE EXPECTED INTERVAL OF PERHAPS 10 TO 20 SECONDS. THE SYSTEM REBOOTED WITHIN A MINUTE, SEEMINGLY ON ITS OWN, AND ALL TOUCH PANEL AND DISPLAY FEATURES APPEARED TO RETURN TO NORMAL. THERE WAS NO CORRESPONDING AUDITORY SIGNAL NOR VISUAL GRAPHIC BEFORE OR AFTER THE INCIDENT. AS IMMEDIATELY STOPPING WAS NOT PRACTICAL DURING EITHER INCIDENT I CONTINUED DRIVING WITHOUT LOSS OF STEERING, ACCELERATOR OR BRAKING FUNCTIONS. MY RECOLLECTION IS THAT THE TWO INCIDENTS OCCURRED A FEW DAYS APART. THE DATE PROVIDED IS AN ESTIMATE OF THE FIRST OCCASION.
Corrective Action:
NHTS COMPLAINT ENTRY 2020-08-07 NARRATIVE SECTION: ON TWO SEPARATE DAYS WHILE DRIVING MID-MORNING OR MID-DAY IN A STRAIGHT TRAJECTORY ON SMOOTH AND LEVEL ROAD SURFACE AND NOT BRAKING BOTH THE DRIVER'S AND THE CENTER CONSOLE'S DISPLAY AND TOUCH PANEL, RESPECTIVELY, SIMULTANEOUSLY TURNED COMPLETELY BLACK SO AS TO DISPLAY NOTHING, JUST A COMPLETELY BLANK, BLACK PANEL. THE FIRST OCCASION WAS ON A HIGHWAY AT APPROXIMATELY 55 MPH SPEED. THE SECOND OCCASION WAS ON A RESIDENTIAL STREET AT APPROXIMATELY 40 MPH SPEED. THE DISPLAYS RETURNED IN THE SAME MANNER AS FROM A SYSTEM REBOOT. HOWEVER, THE SYSTEM REBOOT APPEARED TO OCCUR INDEPENDENT OF MY EFFORTS TO INDUCE A SYSTEM REBOOT. I WAS HOLDING DOWN THE TWO OPPOSITE SIDE STEERING WHEEL BUTTONS IN THE USUAL WAY FOR A SYSTEM REBOOT, BUT THERE WAS NO RESPONSE WITHIN THE EXPECTED INTERVAL OF PERHAPS 10 TO 20 SECONDS. THE SYSTEM REBOOTED WITHIN A MINUTE, SEEMINGLY ON ITS OWN, AND ALL TOUCH PANEL AND DISPLAY FEATURES APPEARED TO RETURN TO NORMAL. THERE WAS NO CORRESPONDING AUDITORY SIGNAL NOR VISUAL GRAPHIC BEFORE OR AFTER THE INCIDENT. AS IMMEDIATELY STOPPING WAS NOT PRACTICAL DURING EITHER INCIDENT I CONTINUED DRIVING WITHOUT LOSS OF STEERING, ACCELERATOR OR BRAKING FUNCTIONS. MY RECOLLECTION IS THAT THE TWO INCIDENTS OCCURRED A FEW DAYS APART. THE DATE PROVIDED IS AN ESTIMATE OF THE FIRST OCCASION.
Additional Notes:
NHTS COMPLAINT ENTRY 2020-08-07 NARRATIVE SECTION: ON TWO SEPARATE DAYS WHILE DRIVING MID-MORNING OR MID-DAY IN A STRAIGHT TRAJECTORY ON SMOOTH AND LEVEL ROAD SURFACE AND NOT BRAKING BOTH THE DRIVER'S AND THE CENTER CONSOLE'S DISPLAY AND TOUCH PANEL, RESPECTIVELY, SIMULTANEOUSLY TURNED COMPLETELY BLACK SO AS TO DISPLAY NOTHING, JUST A COMPLETELY BLANK, BLACK PANEL. THE FIRST OCCASION WAS ON A HIGHWAY AT APPROXIMATELY 55 MPH SPEED. THE SECOND OCCASION WAS ON A RESIDENTIAL STREET AT APPROXIMATELY 40 MPH SPEED. THE DISPLAYS RETURNED IN THE SAME MANNER AS FROM A SYSTEM REBOOT. HOWEVER, THE SYSTEM REBOOT APPEARED TO OCCUR INDEPENDENT OF MY EFFORTS TO INDUCE A SYSTEM REBOOT. I WAS HOLDING DOWN THE TWO OPPOSITE SIDE STEERING WHEEL BUTTONS IN THE USUAL WAY FOR A SYSTEM REBOOT, BUT THERE WAS NO RESPONSE WITHIN THE EXPECTED INTERVAL OF PERHAPS 10 TO 20 SECONDS. THE SYSTEM REBOOTED WITHIN A MINUTE, SEEMINGLY ON ITS OWN, AND ALL TOUCH PANEL AND DISPLAY FEATURES APPEARED TO RETURN TO NORMAL. THERE WAS NO CORRESPONDING AUDITORY SIGNAL NOR VISUAL GRAPHIC BEFORE OR AFTER THE INCIDENT. AS IMMEDIATELY STOPPING WAS NOT PRACTICAL DURING EITHER INCIDENT I CONTINUED DRIVING WITHOUT LOSS OF STEERING, ACCELERATOR OR BRAKING FUNCTIONS. MY RECOLLECTION IS THAT THE TWO INCIDENTS OCCURRED A FEW DAYS APART. THE DATE PROVIDED IS AN ESTIMATE OF THE FIRST OCCASION.
Mfg Campaign: 11343922
Recall Date: Aug 7, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
2019 TESLA MODEL S IN JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36985305?ROWNUMBER=5 AND GUESS WHAT..... THE BACK WHEEL FELL OFF! THAT'S IT...BACK WHEEL FELL OFF. PHOTOS SHOW THAT ALL THE GIBLETS ARE STRETCHED AND SNAPPED. DO YOU REALLY THINK IT IS ACCEPTABLE THAT THESE HEAVY HIGH POWERED CARS HAVE SUSPENSION COMPONENTS WITH THE MECHANICAL PROPERTIES OF SWISS CHEESE?? YOURS WHOMPILY KEEF WIVANEFF
Corrective Action:
2019 TESLA MODEL S IN JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36985305?ROWNUMBER=5 AND GUESS WHAT..... THE BACK WHEEL FELL OFF! THAT'S IT...BACK WHEEL FELL OFF. PHOTOS SHOW THAT ALL THE GIBLETS ARE STRETCHED AND SNAPPED. DO YOU REALLY THINK IT IS ACCEPTABLE THAT THESE HEAVY HIGH POWERED CARS HAVE SUSPENSION COMPONENTS WITH THE MECHANICAL PROPERTIES OF SWISS CHEESE?? YOURS WHOMPILY KEEF WIVANEFF
Additional Notes:
2019 TESLA MODEL S IN JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36985305?ROWNUMBER=5 AND GUESS WHAT..... THE BACK WHEEL FELL OFF! THAT'S IT...BACK WHEEL FELL OFF. PHOTOS SHOW THAT ALL THE GIBLETS ARE STRETCHED AND SNAPPED. DO YOU REALLY THINK IT IS ACCEPTABLE THAT THESE HEAVY HIGH POWERED CARS HAVE SUSPENSION COMPONENTS WITH THE MECHANICAL PROPERTIES OF SWISS CHEESE?? YOURS WHOMPILY KEEF WIVANEFF
Mfg Campaign: 11343060
Recall Date: Aug 3, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
AT LOW SPEEDS (10-30 MPH) THERE IS A RATTLE THAT SOUNDS LIKE IT IS COMING FROM UNDER THE FRONT LEFT SIDE OF THE CAR. IT IS TRIGGERED BY EVEN THE SLIGHTEST OF BUMPS IN THE ROAD. IN 2018, TESLA ADMITTED TO THE PROBLEM AND WAS REPLACING STRUTS (OR EVEN BUYING BACK CARS), BUT EVER SINCE 2019, THEY SAY IT'S A "NORMAL" NOISE. I'M SORRY, BUT ANY NOISE THAT MAKES ME WONDER IF MY WHEELS OR SUSPENSION ARE GOING TO FALL OFF SHOULD NOT BE CONSIDERED A NORMAL NOISE. TESLA EVEN RELEASED A SERVICE BULLETIN ON 10/9/18 THAT SAID ONE WAY TO POSSIBLY GET RID OF THE RATTLE IS TO REMOVE THE BOLTS THAT HOLD THE STRUT BRACES TO THE CAR BODY AND PUT A FOLDED UP "SHOP TOWEL" BETWEEN THE BRACES AND THE BODY! THE ODD THING IS THAT THE TOWEL SOLUTION ACTUALLY TAKES AWAY 75% OF THE RATTLE. YET, TESLA STILL REFUSE TO DIG DEEPER TO ACTUALLY SOLVE THE ISSUE. IF A COMPANY CAN SEND A ROCKET INTO OUTER SPACE (AND LAND IT BACK ON EARTH ON AN EXACT TARGET AT 5 MPH) I WOULD THINK THEY COULD DO WHATEVER IS NEEDED TO MAKE THEIR $100G CARS NOT RATTLE. IN ANY CASE, I WILL ATTACH THE SERVICE BULLETIN FROM 10/8/2018. THE INSTRUCTION ABOUT USING "SHOP TOWELS" IS STEP 3E. I REALIZE THE SERVICE BULLETIN WAS RELEASED FOR THE 2018 CARS, BUT THE STRUTS AND STRUT BRACES ARE THE SAME FOR THE 2018 AND 2019 MODELS. P.S. - THE NOISE STARTED WHEN THE CAR HAD AROUND 100 MILES ON IT, AND IT HAS ONLY WORSENED SINCE THEN. THE CAR NOW HAS 9200 MILES ON IT. P.P.S. - I'VE DRIVEN SEVERAL TESLA MODEL S LOANER CARS AND THEY ALL HAVE THE SAME RATTLE.
Corrective Action:
AT LOW SPEEDS (10-30 MPH) THERE IS A RATTLE THAT SOUNDS LIKE IT IS COMING FROM UNDER THE FRONT LEFT SIDE OF THE CAR. IT IS TRIGGERED BY EVEN THE SLIGHTEST OF BUMPS IN THE ROAD. IN 2018, TESLA ADMITTED TO THE PROBLEM AND WAS REPLACING STRUTS (OR EVEN BUYING BACK CARS), BUT EVER SINCE 2019, THEY SAY IT'S A "NORMAL" NOISE. I'M SORRY, BUT ANY NOISE THAT MAKES ME WONDER IF MY WHEELS OR SUSPENSION ARE GOING TO FALL OFF SHOULD NOT BE CONSIDERED A NORMAL NOISE. TESLA EVEN RELEASED A SERVICE BULLETIN ON 10/9/18 THAT SAID ONE WAY TO POSSIBLY GET RID OF THE RATTLE IS TO REMOVE THE BOLTS THAT HOLD THE STRUT BRACES TO THE CAR BODY AND PUT A FOLDED UP "SHOP TOWEL" BETWEEN THE BRACES AND THE BODY! THE ODD THING IS THAT THE TOWEL SOLUTION ACTUALLY TAKES AWAY 75% OF THE RATTLE. YET, TESLA STILL REFUSE TO DIG DEEPER TO ACTUALLY SOLVE THE ISSUE. IF A COMPANY CAN SEND A ROCKET INTO OUTER SPACE (AND LAND IT BACK ON EARTH ON AN EXACT TARGET AT 5 MPH) I WOULD THINK THEY COULD DO WHATEVER IS NEEDED TO MAKE THEIR $100G CARS NOT RATTLE. IN ANY CASE, I WILL ATTACH THE SERVICE BULLETIN FROM 10/8/2018. THE INSTRUCTION ABOUT USING "SHOP TOWELS" IS STEP 3E. I REALIZE THE SERVICE BULLETIN WAS RELEASED FOR THE 2018 CARS, BUT THE STRUTS AND STRUT BRACES ARE THE SAME FOR THE 2018 AND 2019 MODELS. P.S. - THE NOISE STARTED WHEN THE CAR HAD AROUND 100 MILES ON IT, AND IT HAS ONLY WORSENED SINCE THEN. THE CAR NOW HAS 9200 MILES ON IT. P.P.S. - I'VE DRIVEN SEVERAL TESLA MODEL S LOANER CARS AND THEY ALL HAVE THE SAME RATTLE.
Additional Notes:
AT LOW SPEEDS (10-30 MPH) THERE IS A RATTLE THAT SOUNDS LIKE IT IS COMING FROM UNDER THE FRONT LEFT SIDE OF THE CAR. IT IS TRIGGERED BY EVEN THE SLIGHTEST OF BUMPS IN THE ROAD. IN 2018, TESLA ADMITTED TO THE PROBLEM AND WAS REPLACING STRUTS (OR EVEN BUYING BACK CARS), BUT EVER SINCE 2019, THEY SAY IT'S A "NORMAL" NOISE. I'M SORRY, BUT ANY NOISE THAT MAKES ME WONDER IF MY WHEELS OR SUSPENSION ARE GOING TO FALL OFF SHOULD NOT BE CONSIDERED A NORMAL NOISE. TESLA EVEN RELEASED A SERVICE BULLETIN ON 10/9/18 THAT SAID ONE WAY TO POSSIBLY GET RID OF THE RATTLE IS TO REMOVE THE BOLTS THAT HOLD THE STRUT BRACES TO THE CAR BODY AND PUT A FOLDED UP "SHOP TOWEL" BETWEEN THE BRACES AND THE BODY! THE ODD THING IS THAT THE TOWEL SOLUTION ACTUALLY TAKES AWAY 75% OF THE RATTLE. YET, TESLA STILL REFUSE TO DIG DEEPER TO ACTUALLY SOLVE THE ISSUE. IF A COMPANY CAN SEND A ROCKET INTO OUTER SPACE (AND LAND IT BACK ON EARTH ON AN EXACT TARGET AT 5 MPH) I WOULD THINK THEY COULD DO WHATEVER IS NEEDED TO MAKE THEIR $100G CARS NOT RATTLE. IN ANY CASE, I WILL ATTACH THE SERVICE BULLETIN FROM 10/8/2018. THE INSTRUCTION ABOUT USING "SHOP TOWELS" IS STEP 3E. I REALIZE THE SERVICE BULLETIN WAS RELEASED FOR THE 2018 CARS, BUT THE STRUTS AND STRUT BRACES ARE THE SAME FOR THE 2018 AND 2019 MODELS. P.S. - THE NOISE STARTED WHEN THE CAR HAD AROUND 100 MILES ON IT, AND IT HAS ONLY WORSENED SINCE THEN. THE CAR NOW HAS 9200 MILES ON IT. P.P.S. - I'VE DRIVEN SEVERAL TESLA MODEL S LOANER CARS AND THEY ALL HAVE THE SAME RATTLE.
Mfg Campaign: 11340472
Recall Date: Jul 20, 2020
Tesla, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Corrective Action:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Additional Notes:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Mfg Campaign: 11339261
Recall Date: Jul 14, 2020
Tesla, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Corrective Action:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Additional Notes:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Mfg Campaign: 11339261
Recall Date: Jul 14, 2020
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Corrective Action:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Additional Notes:
I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!
Mfg Campaign: 11339261
Recall Date: Jul 14, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THIS ABOUT THE 400TH TIME THAT I HAVE HAD TO FILE A COMPLAINT ABOUT DEFECTIVE TESLA SUSPENSIONS. I DON'T GIVE UP EASILY. HERE IS A TESLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35537692/22 IT HAS NOT BEEN IN A CRASH. NO AIR-BAGS DEPLOYED. NO DAMAGE TO THE BODYWORK. THE ENTIRE FRONT SUSPENSION HAS FALLEN TO BITS. THE WHEEL AND TIRE APPEAR UNDAMAGED SO IT CAN NOT HAVE RUN OVER A BOULDER. EVERY SINGLE COMPONENT OF THE SUSPENSION HAS SNAPPED INTO PIECES. THE CAST MONKEY METAL STEERING KNUCKLE HAS CRACKED INTO SEVERAL PIECES. ALL THE BALL JOINT STEMS HAVE SNAPPED. THE ENTIRE SHEMOZZLE IS TOTALLY FUBAR!!! ELON MUSK CLAIMS THAT ALL MY COMPLAINTS ARE FRAUDULENT AND THAT I AM UNHINGED. THUS FAR I HAVE NOT BEEN CHARGED WITH FRAUD OR COMMITTED TO A MENTAL INSTITUTION. I AM SOOOO DISAPPOINTED. HAVE A GREAT DAY. YOUR FRIEND KEEF
Corrective Action:
THIS ABOUT THE 400TH TIME THAT I HAVE HAD TO FILE A COMPLAINT ABOUT DEFECTIVE TESLA SUSPENSIONS. I DON'T GIVE UP EASILY. HERE IS A TESLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35537692/22 IT HAS NOT BEEN IN A CRASH. NO AIR-BAGS DEPLOYED. NO DAMAGE TO THE BODYWORK. THE ENTIRE FRONT SUSPENSION HAS FALLEN TO BITS. THE WHEEL AND TIRE APPEAR UNDAMAGED SO IT CAN NOT HAVE RUN OVER A BOULDER. EVERY SINGLE COMPONENT OF THE SUSPENSION HAS SNAPPED INTO PIECES. THE CAST MONKEY METAL STEERING KNUCKLE HAS CRACKED INTO SEVERAL PIECES. ALL THE BALL JOINT STEMS HAVE SNAPPED. THE ENTIRE SHEMOZZLE IS TOTALLY FUBAR!!! ELON MUSK CLAIMS THAT ALL MY COMPLAINTS ARE FRAUDULENT AND THAT I AM UNHINGED. THUS FAR I HAVE NOT BEEN CHARGED WITH FRAUD OR COMMITTED TO A MENTAL INSTITUTION. I AM SOOOO DISAPPOINTED. HAVE A GREAT DAY. YOUR FRIEND KEEF
Additional Notes:
THIS ABOUT THE 400TH TIME THAT I HAVE HAD TO FILE A COMPLAINT ABOUT DEFECTIVE TESLA SUSPENSIONS. I DON'T GIVE UP EASILY. HERE IS A TESLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35537692/22 IT HAS NOT BEEN IN A CRASH. NO AIR-BAGS DEPLOYED. NO DAMAGE TO THE BODYWORK. THE ENTIRE FRONT SUSPENSION HAS FALLEN TO BITS. THE WHEEL AND TIRE APPEAR UNDAMAGED SO IT CAN NOT HAVE RUN OVER A BOULDER. EVERY SINGLE COMPONENT OF THE SUSPENSION HAS SNAPPED INTO PIECES. THE CAST MONKEY METAL STEERING KNUCKLE HAS CRACKED INTO SEVERAL PIECES. ALL THE BALL JOINT STEMS HAVE SNAPPED. THE ENTIRE SHEMOZZLE IS TOTALLY FUBAR!!! ELON MUSK CLAIMS THAT ALL MY COMPLAINTS ARE FRAUDULENT AND THAT I AM UNHINGED. THUS FAR I HAVE NOT BEEN CHARGED WITH FRAUD OR COMMITTED TO A MENTAL INSTITUTION. I AM SOOOO DISAPPOINTED. HAVE A GREAT DAY. YOUR FRIEND KEEF
Mfg Campaign: 11312283
Recall Date: Feb 29, 2020
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.
Corrective Action:
ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.
Additional Notes:
ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.
Mfg Campaign: 11307709
Recall Date: Feb 7, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.
Corrective Action:
ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.
Additional Notes:
ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.
Mfg Campaign: 11307709
Recall Date: Feb 7, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THE PASSENGER SIDE FRONT WHEEL GOT DISLODGED FROM THE STRUT AND THE CAR WAS UNCONTROLLABLE. IT WAS IN MOTION ON CITY STREET AFTER JUST GETTING OFF THE HIGHWAY
Corrective Action:
THE PASSENGER SIDE FRONT WHEEL GOT DISLODGED FROM THE STRUT AND THE CAR WAS UNCONTROLLABLE. IT WAS IN MOTION ON CITY STREET AFTER JUST GETTING OFF THE HIGHWAY
Additional Notes:
THE PASSENGER SIDE FRONT WHEEL GOT DISLODGED FROM THE STRUT AND THE CAR WAS UNCONTROLLABLE. IT WAS IN MOTION ON CITY STREET AFTER JUST GETTING OFF THE HIGHWAY
Mfg Campaign: 11298299
Recall Date: Jan 9, 2020
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONSUMER OWNS A 2019 TESLA MODEL S. THE CONSUMER STATED THAT WHILETHEY WERE PULLING INTO THE DRIVEWAY UNKNOWN, THE VEHICLE ACCELERATED AND CRASHED INTO THE GARAGE DOOR AND WALL. THE AIR BAGS DID NOT DEPLOY, AND THE STEERING WHEEL AND BRAKES SEIZED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76.2. *BF ORI NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB *BF *AS
Corrective Action:
TL* THE CONSUMER OWNS A 2019 TESLA MODEL S. THE CONSUMER STATED THAT WHILETHEY WERE PULLING INTO THE DRIVEWAY UNKNOWN, THE VEHICLE ACCELERATED AND CRASHED INTO THE GARAGE DOOR AND WALL. THE AIR BAGS DID NOT DEPLOY, AND THE STEERING WHEEL AND BRAKES SEIZED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76.2. *BF ORI NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB *BF *AS
Additional Notes:
TL* THE CONSUMER OWNS A 2019 TESLA MODEL S. THE CONSUMER STATED THAT WHILETHEY WERE PULLING INTO THE DRIVEWAY UNKNOWN, THE VEHICLE ACCELERATED AND CRASHED INTO THE GARAGE DOOR AND WALL. THE AIR BAGS DID NOT DEPLOY, AND THE STEERING WHEEL AND BRAKES SEIZED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76.2. *BF ORI NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB *BF *AS
Mfg Campaign: 11269912
Recall Date: Oct 21, 2019
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