Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AFTER THE SHOCK (BECAUSE OF THE FAILED AUTOPILOT), ALL THE LIGHTS TURNED OFF AND IT WAS NOT POSSIBLE TO TURN THEM ON BY USING THE WHICH NEAR THE WHEEL. TO TURN THEM ON, I HAD TO RESET THE CAR FROM THE CENTRAL CONSOLE. THE DASHCAM FOOTAGE IS AVAILABLE HERE: HTTPS://WWW.DROPBOX.COM/S/RJVY3FTOAKX7J74/TESLA_AUTOPILOT_AND_LIGHTS_DEFECTS.MP4?DL=0
Corrective Action:
AFTER THE SHOCK (BECAUSE OF THE FAILED AUTOPILOT), ALL THE LIGHTS TURNED OFF AND IT WAS NOT POSSIBLE TO TURN THEM ON BY USING THE WHICH NEAR THE WHEEL. TO TURN THEM ON, I HAD TO RESET THE CAR FROM THE CENTRAL CONSOLE. THE DASHCAM FOOTAGE IS AVAILABLE HERE: HTTPS://WWW.DROPBOX.COM/S/RJVY3FTOAKX7J74/TESLA_AUTOPILOT_AND_LIGHTS_DEFECTS.MP4?DL=0
Additional Notes:
AFTER THE SHOCK (BECAUSE OF THE FAILED AUTOPILOT), ALL THE LIGHTS TURNED OFF AND IT WAS NOT POSSIBLE TO TURN THEM ON BY USING THE WHICH NEAR THE WHEEL. TO TURN THEM ON, I HAD TO RESET THE CAR FROM THE CENTRAL CONSOLE. THE DASHCAM FOOTAGE IS AVAILABLE HERE: HTTPS://WWW.DROPBOX.COM/S/RJVY3FTOAKX7J74/TESLA_AUTOPILOT_AND_LIGHTS_DEFECTS.MP4?DL=0
Mfg Campaign: 11266696
Recall Date: Oct 7, 2019
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TESLA PUSHED OVER-THE-AIR SOFTWARE UPDATES TO MY VEHICLE, WHICH REDUCED THE RANGE THE CAR COULD TRAVEL ON A SINGLE CHARGE, OWNERS. THE SOFTWARE UPDATES, WHICH STARTED IN MAY 2019, WERE MADE TO FIX FOR BATTERIES THAT COULD IGNITE IN NON-CRASH SCENARIOS.
Corrective Action:
TESLA PUSHED OVER-THE-AIR SOFTWARE UPDATES TO MY VEHICLE, WHICH REDUCED THE RANGE THE CAR COULD TRAVEL ON A SINGLE CHARGE, OWNERS. THE SOFTWARE UPDATES, WHICH STARTED IN MAY 2019, WERE MADE TO FIX FOR BATTERIES THAT COULD IGNITE IN NON-CRASH SCENARIOS.
Additional Notes:
TESLA PUSHED OVER-THE-AIR SOFTWARE UPDATES TO MY VEHICLE, WHICH REDUCED THE RANGE THE CAR COULD TRAVEL ON A SINGLE CHARGE, OWNERS. THE SOFTWARE UPDATES, WHICH STARTED IN MAY 2019, WERE MADE TO FIX FOR BATTERIES THAT COULD IGNITE IN NON-CRASH SCENARIOS.
Mfg Campaign: 11266422
Recall Date: Oct 4, 2019
Tesla, Inc.
Defect Description:
ENGINE
Potential Consequences:
TESLA PUSHED OVER-THE-AIR SOFTWARE UPDATES TO MY VEHICLE, WHICH REDUCED THE RANGE THE CAR COULD TRAVEL ON A SINGLE CHARGE, OWNERS. THE SOFTWARE UPDATES, WHICH STARTED IN MAY 2019, WERE MADE TO FIX FOR BATTERIES THAT COULD IGNITE IN NON-CRASH SCENARIOS.
Corrective Action:
TESLA PUSHED OVER-THE-AIR SOFTWARE UPDATES TO MY VEHICLE, WHICH REDUCED THE RANGE THE CAR COULD TRAVEL ON A SINGLE CHARGE, OWNERS. THE SOFTWARE UPDATES, WHICH STARTED IN MAY 2019, WERE MADE TO FIX FOR BATTERIES THAT COULD IGNITE IN NON-CRASH SCENARIOS.
Additional Notes:
TESLA PUSHED OVER-THE-AIR SOFTWARE UPDATES TO MY VEHICLE, WHICH REDUCED THE RANGE THE CAR COULD TRAVEL ON A SINGLE CHARGE, OWNERS. THE SOFTWARE UPDATES, WHICH STARTED IN MAY 2019, WERE MADE TO FIX FOR BATTERIES THAT COULD IGNITE IN NON-CRASH SCENARIOS.
Mfg Campaign: 11266422
Recall Date: Oct 4, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
MODEL S IN THE JUNKYARD. VENDOR HAS BEEN KIND ENOUGH TO PROVIDE A CLOSE UP PHOTOGRAPH OF THE SNAPPED FRONT SUSPENSION PARTS. THE SUSPENSION ARM HAS BROKEN IN HALF DUE TO THE BAD QUALITY CAST MONKEY METAL THAT TESLA USES. HOW MANY MORE EXAMPLES OF THESE FAILURES DO YOU NEED BEFORE YOU DEMAND A RECALL? THANK YOU FOR YOUR ATTENTION. VEXED CITIZEN ETC. ETC.
Corrective Action:
MODEL S IN THE JUNKYARD. VENDOR HAS BEEN KIND ENOUGH TO PROVIDE A CLOSE UP PHOTOGRAPH OF THE SNAPPED FRONT SUSPENSION PARTS. THE SUSPENSION ARM HAS BROKEN IN HALF DUE TO THE BAD QUALITY CAST MONKEY METAL THAT TESLA USES. HOW MANY MORE EXAMPLES OF THESE FAILURES DO YOU NEED BEFORE YOU DEMAND A RECALL? THANK YOU FOR YOUR ATTENTION. VEXED CITIZEN ETC. ETC.
Additional Notes:
MODEL S IN THE JUNKYARD. VENDOR HAS BEEN KIND ENOUGH TO PROVIDE A CLOSE UP PHOTOGRAPH OF THE SNAPPED FRONT SUSPENSION PARTS. THE SUSPENSION ARM HAS BROKEN IN HALF DUE TO THE BAD QUALITY CAST MONKEY METAL THAT TESLA USES. HOW MANY MORE EXAMPLES OF THESE FAILURES DO YOU NEED BEFORE YOU DEMAND A RECALL? THANK YOU FOR YOUR ATTENTION. VEXED CITIZEN ETC. ETC.
Mfg Campaign: 11265461
Recall Date: Oct 1, 2019
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
DRIVING ON A 2 LANE HIGHWAY USING AUTOPILOT THE CAR ACCELERATED AND PULLED LEFT, ENDED UP IN THE OPPOSITE LANE AND ALMOST OFF ROAD OVER A CLIFF. THIS IS NOT THE FIRST INCIDENT I HAD WITH MY TESLA. ON SEVERAL OCCASIONS, WHILE USING CRUISE CONTROL, IT SUDDENLY BRAKED IN THE MIDDLE OF THE HIGHWAY, WHILE THE IMMEDIATE COLLISION ALARM WENT OFF. THERE WERE NO VEHICLES IN FRONT OF MINE AND NO IMMEDIATE RISK FOR COLLISION. TESLA NEEDS TO IMPROVE THE AUTOPILOT FEATURES AS THERE ARE SIGNIFICANT SAFETY CONCERNS.
Corrective Action:
DRIVING ON A 2 LANE HIGHWAY USING AUTOPILOT THE CAR ACCELERATED AND PULLED LEFT, ENDED UP IN THE OPPOSITE LANE AND ALMOST OFF ROAD OVER A CLIFF. THIS IS NOT THE FIRST INCIDENT I HAD WITH MY TESLA. ON SEVERAL OCCASIONS, WHILE USING CRUISE CONTROL, IT SUDDENLY BRAKED IN THE MIDDLE OF THE HIGHWAY, WHILE THE IMMEDIATE COLLISION ALARM WENT OFF. THERE WERE NO VEHICLES IN FRONT OF MINE AND NO IMMEDIATE RISK FOR COLLISION. TESLA NEEDS TO IMPROVE THE AUTOPILOT FEATURES AS THERE ARE SIGNIFICANT SAFETY CONCERNS.
Additional Notes:
DRIVING ON A 2 LANE HIGHWAY USING AUTOPILOT THE CAR ACCELERATED AND PULLED LEFT, ENDED UP IN THE OPPOSITE LANE AND ALMOST OFF ROAD OVER A CLIFF. THIS IS NOT THE FIRST INCIDENT I HAD WITH MY TESLA. ON SEVERAL OCCASIONS, WHILE USING CRUISE CONTROL, IT SUDDENLY BRAKED IN THE MIDDLE OF THE HIGHWAY, WHILE THE IMMEDIATE COLLISION ALARM WENT OFF. THERE WERE NO VEHICLES IN FRONT OF MINE AND NO IMMEDIATE RISK FOR COLLISION. TESLA NEEDS TO IMPROVE THE AUTOPILOT FEATURES AS THERE ARE SIGNIFICANT SAFETY CONCERNS.
Mfg Campaign: 11258648
Recall Date: Sep 27, 2019
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Corrective Action:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Additional Notes:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Mfg Campaign: 11257753
Recall Date: Sep 24, 2019
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Corrective Action:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Additional Notes:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Mfg Campaign: 11257753
Recall Date: Sep 24, 2019
Tesla, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Corrective Action:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Additional Notes:
AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB
Mfg Campaign: 11257753
Recall Date: Sep 24, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
SUDDEN SQUEAK AND FRONT OF THE CAR FELT MORE BOUNCY WHEN GOING OVER BUMPS OR ANY ELEVATION. ALSO WHEN LOWERING OR RAISING AIR SUSPENSION WILL MAKE RUBBING SOUND. CAR HAS NEVER BEEN INTO ACCIDENT OR ANY DAMAGE.
Corrective Action:
SUDDEN SQUEAK AND FRONT OF THE CAR FELT MORE BOUNCY WHEN GOING OVER BUMPS OR ANY ELEVATION. ALSO WHEN LOWERING OR RAISING AIR SUSPENSION WILL MAKE RUBBING SOUND. CAR HAS NEVER BEEN INTO ACCIDENT OR ANY DAMAGE.
Additional Notes:
SUDDEN SQUEAK AND FRONT OF THE CAR FELT MORE BOUNCY WHEN GOING OVER BUMPS OR ANY ELEVATION. ALSO WHEN LOWERING OR RAISING AIR SUSPENSION WILL MAKE RUBBING SOUND. CAR HAS NEVER BEEN INTO ACCIDENT OR ANY DAMAGE.
Mfg Campaign: 11257163
Recall Date: Sep 21, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND AND THE VEHICLE STARTED TO VEER TO THE LEFT. THE CONTACT PULLED OVER TO SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE WAS VERY LOW AND CLOSE TO THE GROUND. THE VEHICLE WAS TOWED TO TESLA (9850 W BROAD ST, GLEN ALLEN, VA 23060,) WHERE IT WAS DIAGNOSED THAT THE FRONT END WAS FRACTURED FOR NO APPARENT REASON. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,756.
Corrective Action:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND AND THE VEHICLE STARTED TO VEER TO THE LEFT. THE CONTACT PULLED OVER TO SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE WAS VERY LOW AND CLOSE TO THE GROUND. THE VEHICLE WAS TOWED TO TESLA (9850 W BROAD ST, GLEN ALLEN, VA 23060,) WHERE IT WAS DIAGNOSED THAT THE FRONT END WAS FRACTURED FOR NO APPARENT REASON. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,756.
Additional Notes:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND AND THE VEHICLE STARTED TO VEER TO THE LEFT. THE CONTACT PULLED OVER TO SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE WAS VERY LOW AND CLOSE TO THE GROUND. THE VEHICLE WAS TOWED TO TESLA (9850 W BROAD ST, GLEN ALLEN, VA 23060,) WHERE IT WAS DIAGNOSED THAT THE FRONT END WAS FRACTURED FOR NO APPARENT REASON. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,756.
Mfg Campaign: 11253577
Recall Date: Sep 6, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
3 YEAR OLD TESLA MODEL S 71K MILES. CATASTROPHIC FRONT SUSPENSION CONTROL ARM FAILURE. WHEELS DISCONNECTED FROM FRAME AND RUBBING AGAINST WHEEL WELL AFTER LOW SPEED DRIVE (<10 MPH) INSIDE PARKING LOT. NO COLLISION. NO PRIOR DAMAGE TO SUSPENSION. LARGE GRINDING NOISE AND UNABLE TO STEER. HAD TO CALL TOW TRUCK TO SEND TO TESLA SERVICE.
Corrective Action:
3 YEAR OLD TESLA MODEL S 71K MILES. CATASTROPHIC FRONT SUSPENSION CONTROL ARM FAILURE. WHEELS DISCONNECTED FROM FRAME AND RUBBING AGAINST WHEEL WELL AFTER LOW SPEED DRIVE (<10 MPH) INSIDE PARKING LOT. NO COLLISION. NO PRIOR DAMAGE TO SUSPENSION. LARGE GRINDING NOISE AND UNABLE TO STEER. HAD TO CALL TOW TRUCK TO SEND TO TESLA SERVICE.
Additional Notes:
3 YEAR OLD TESLA MODEL S 71K MILES. CATASTROPHIC FRONT SUSPENSION CONTROL ARM FAILURE. WHEELS DISCONNECTED FROM FRAME AND RUBBING AGAINST WHEEL WELL AFTER LOW SPEED DRIVE (<10 MPH) INSIDE PARKING LOT. NO COLLISION. NO PRIOR DAMAGE TO SUSPENSION. LARGE GRINDING NOISE AND UNABLE TO STEER. HAD TO CALL TOW TRUCK TO SEND TO TESLA SERVICE.
Mfg Campaign: 11253305
Recall Date: Sep 4, 2019
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TESLA IS OFFERING THIS VIN FOR SALE ON ITS WEBSITE, BUT IS IN NON-COMPLIANCE WITH 573.15 (B) 2 AS THERE IS NO HYPERLINK ON THE MANUFACTURER'S MAIN UNITED STATES WEBSITE. IN ORDER TO ACCESS VIN RECALL LOOKUPS, THE USER MUST CLICK 4 LEVELS DEEP (MAIN -> PRIVACY AND LEGAL -> RECALL -> CLICK HERE TO CHECK IF YOUR CAR IS AFFECTED BY A RECALL).
Corrective Action:
TESLA IS OFFERING THIS VIN FOR SALE ON ITS WEBSITE, BUT IS IN NON-COMPLIANCE WITH 573.15 (B) 2 AS THERE IS NO HYPERLINK ON THE MANUFACTURER'S MAIN UNITED STATES WEBSITE. IN ORDER TO ACCESS VIN RECALL LOOKUPS, THE USER MUST CLICK 4 LEVELS DEEP (MAIN -> PRIVACY AND LEGAL -> RECALL -> CLICK HERE TO CHECK IF YOUR CAR IS AFFECTED BY A RECALL).
Additional Notes:
TESLA IS OFFERING THIS VIN FOR SALE ON ITS WEBSITE, BUT IS IN NON-COMPLIANCE WITH 573.15 (B) 2 AS THERE IS NO HYPERLINK ON THE MANUFACTURER'S MAIN UNITED STATES WEBSITE. IN ORDER TO ACCESS VIN RECALL LOOKUPS, THE USER MUST CLICK 4 LEVELS DEEP (MAIN -> PRIVACY AND LEGAL -> RECALL -> CLICK HERE TO CHECK IF YOUR CAR IS AFFECTED BY A RECALL).
Mfg Campaign: 11245364
Recall Date: Aug 20, 2019
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TESLA IS OFFERING THIS VIN FOR SALE ON ITS WEBSITE, BUT IS IN NON-COMPLIANCE WITH 573.15 (B) 2 AS THERE IS NO HYPERLINK ON THE MANUFACTURER'S MAIN UNITED STATES WEBSITE. IN ORDER TO ACCESS VIN RECALL LOOKUPS, THE USER MUST CLICK 4 LEVELS DEEP (MAIN -> PRIVACY AND LEGAL -> RECALL -> CLICK HERE TO CHECK IF YOUR CAR IS AFFECTED BY A RECALL).
Corrective Action:
TESLA IS OFFERING THIS VIN FOR SALE ON ITS WEBSITE, BUT IS IN NON-COMPLIANCE WITH 573.15 (B) 2 AS THERE IS NO HYPERLINK ON THE MANUFACTURER'S MAIN UNITED STATES WEBSITE. IN ORDER TO ACCESS VIN RECALL LOOKUPS, THE USER MUST CLICK 4 LEVELS DEEP (MAIN -> PRIVACY AND LEGAL -> RECALL -> CLICK HERE TO CHECK IF YOUR CAR IS AFFECTED BY A RECALL).
Additional Notes:
TESLA IS OFFERING THIS VIN FOR SALE ON ITS WEBSITE, BUT IS IN NON-COMPLIANCE WITH 573.15 (B) 2 AS THERE IS NO HYPERLINK ON THE MANUFACTURER'S MAIN UNITED STATES WEBSITE. IN ORDER TO ACCESS VIN RECALL LOOKUPS, THE USER MUST CLICK 4 LEVELS DEEP (MAIN -> PRIVACY AND LEGAL -> RECALL -> CLICK HERE TO CHECK IF YOUR CAR IS AFFECTED BY A RECALL).
Mfg Campaign: 11245364
Recall Date: Aug 20, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
LEFT FORELINK CRACKED WHILE TURNING THE WHEEL IN A PARKING LOT
Corrective Action:
LEFT FORELINK CRACKED WHILE TURNING THE WHEEL IN A PARKING LOT
Additional Notes:
LEFT FORELINK CRACKED WHILE TURNING THE WHEEL IN A PARKING LOT
Mfg Campaign: 11240524
Recall Date: Jul 30, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
FRONT RIGHT FORE LINK FAILED DISABLING STEERING TO WHEEL. FAILURE OCCURRED WHILE IN CITY DRIVING AT MEDIUM SPEED. SYMPTOM WAS LOUD NOISE FROM FRONT RIGHT QUARTER PANEL AREA AND SHUDDERING. CAR WAS TOWED VIA FLATBED TRAILER TO TESLA SERVICE FACILITY IN RIVIERA BEACH, FL. SERVICE PERSONNEL REPLACED BOTH FRONT FORE LINKS ALONG WITH THE RIGHT FRONT TIRE. WORK WAS COVERED BY WARRANTY.
Corrective Action:
FRONT RIGHT FORE LINK FAILED DISABLING STEERING TO WHEEL. FAILURE OCCURRED WHILE IN CITY DRIVING AT MEDIUM SPEED. SYMPTOM WAS LOUD NOISE FROM FRONT RIGHT QUARTER PANEL AREA AND SHUDDERING. CAR WAS TOWED VIA FLATBED TRAILER TO TESLA SERVICE FACILITY IN RIVIERA BEACH, FL. SERVICE PERSONNEL REPLACED BOTH FRONT FORE LINKS ALONG WITH THE RIGHT FRONT TIRE. WORK WAS COVERED BY WARRANTY.
Additional Notes:
FRONT RIGHT FORE LINK FAILED DISABLING STEERING TO WHEEL. FAILURE OCCURRED WHILE IN CITY DRIVING AT MEDIUM SPEED. SYMPTOM WAS LOUD NOISE FROM FRONT RIGHT QUARTER PANEL AREA AND SHUDDERING. CAR WAS TOWED VIA FLATBED TRAILER TO TESLA SERVICE FACILITY IN RIVIERA BEACH, FL. SERVICE PERSONNEL REPLACED BOTH FRONT FORE LINKS ALONG WITH THE RIGHT FRONT TIRE. WORK WAS COVERED BY WARRANTY.
Mfg Campaign: 11228269
Recall Date: Jun 28, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING VARIOUS SPEEDS, A LOUD HUMMING AND KNOCKING NOISE OCCURRED AND THE VEHICLE VIBRATED. THE ORIGIN OF THE NOISE WAS UNKNOWN AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (LOCATED AT 9428 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (410) 415-1411) WHERE IT WAS TEST DRIVEN. THE TECHNICIAN HEARD THE NOISE, BUT COULD NOT DETERMINE FROM WHERE IT WAS COMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,232.
Corrective Action:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING VARIOUS SPEEDS, A LOUD HUMMING AND KNOCKING NOISE OCCURRED AND THE VEHICLE VIBRATED. THE ORIGIN OF THE NOISE WAS UNKNOWN AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (LOCATED AT 9428 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (410) 415-1411) WHERE IT WAS TEST DRIVEN. THE TECHNICIAN HEARD THE NOISE, BUT COULD NOT DETERMINE FROM WHERE IT WAS COMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,232.
Additional Notes:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING VARIOUS SPEEDS, A LOUD HUMMING AND KNOCKING NOISE OCCURRED AND THE VEHICLE VIBRATED. THE ORIGIN OF THE NOISE WAS UNKNOWN AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (LOCATED AT 9428 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (410) 415-1411) WHERE IT WAS TEST DRIVEN. THE TECHNICIAN HEARD THE NOISE, BUT COULD NOT DETERMINE FROM WHERE IT WAS COMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,232.
Mfg Campaign: 11221267
Recall Date: Jun 19, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
SUSPENSION: THE VEHICLE STARTED MAKING CRUNCHING/GRINDING SOUNDS WHEN TURNING OR GOING OVER ANY SLIGHT BUMPS AT HIGH AND LOW SPEEDS. WHEN TURNING THE STEERING WHEEL, THE ENTIRE VEHICLE WOULD TILT UP AND DOWN. ALSO IN DRIVE AND REVERSE, THE FRONT PASSENGER TIRE WOULD HIT THE WHEEL WELL. WHEN THE BRAKES WERE APPLIED, THE VEHICLE WOULD MAKE SOUNDS AS WELL. WE TOOK THE VEHICLE IN AND THEY FOUND THAT THE UPPER CONTROL ARM HAD SNAPPED AND THE LOWER CONTROL ARM HAD BEEN DAMAGED AS WELL. THEY SAID IT WAS A RESULT OF THE VEHICLE GOING OVER A SEVERE BUMP OR NORMAL WEAR AND TEAR. THE VEHICLE ONLY HAS 38,000 MILES ON IT AND HAS NEVER BEEN DRIVEN OVER EXTREME CONDITIONS. WHEN LOOKING AT THE PART, IT LOOKS MORE LIKE A RESULT OF A MANUFACTURING DEFECT (STRESS FRACTURE) RATHER THAN NORMAL WEAR AND TEAR. FORTUNATELY WE DID.M NOT EXPERIENCE COMPLETE FAILURE WHILE DRIVING, AS IT POTENTIALLY COULD HAVE BEEN CATASTROPHIC.
Corrective Action:
SUSPENSION: THE VEHICLE STARTED MAKING CRUNCHING/GRINDING SOUNDS WHEN TURNING OR GOING OVER ANY SLIGHT BUMPS AT HIGH AND LOW SPEEDS. WHEN TURNING THE STEERING WHEEL, THE ENTIRE VEHICLE WOULD TILT UP AND DOWN. ALSO IN DRIVE AND REVERSE, THE FRONT PASSENGER TIRE WOULD HIT THE WHEEL WELL. WHEN THE BRAKES WERE APPLIED, THE VEHICLE WOULD MAKE SOUNDS AS WELL. WE TOOK THE VEHICLE IN AND THEY FOUND THAT THE UPPER CONTROL ARM HAD SNAPPED AND THE LOWER CONTROL ARM HAD BEEN DAMAGED AS WELL. THEY SAID IT WAS A RESULT OF THE VEHICLE GOING OVER A SEVERE BUMP OR NORMAL WEAR AND TEAR. THE VEHICLE ONLY HAS 38,000 MILES ON IT AND HAS NEVER BEEN DRIVEN OVER EXTREME CONDITIONS. WHEN LOOKING AT THE PART, IT LOOKS MORE LIKE A RESULT OF A MANUFACTURING DEFECT (STRESS FRACTURE) RATHER THAN NORMAL WEAR AND TEAR. FORTUNATELY WE DID.M NOT EXPERIENCE COMPLETE FAILURE WHILE DRIVING, AS IT POTENTIALLY COULD HAVE BEEN CATASTROPHIC.
Additional Notes:
SUSPENSION: THE VEHICLE STARTED MAKING CRUNCHING/GRINDING SOUNDS WHEN TURNING OR GOING OVER ANY SLIGHT BUMPS AT HIGH AND LOW SPEEDS. WHEN TURNING THE STEERING WHEEL, THE ENTIRE VEHICLE WOULD TILT UP AND DOWN. ALSO IN DRIVE AND REVERSE, THE FRONT PASSENGER TIRE WOULD HIT THE WHEEL WELL. WHEN THE BRAKES WERE APPLIED, THE VEHICLE WOULD MAKE SOUNDS AS WELL. WE TOOK THE VEHICLE IN AND THEY FOUND THAT THE UPPER CONTROL ARM HAD SNAPPED AND THE LOWER CONTROL ARM HAD BEEN DAMAGED AS WELL. THEY SAID IT WAS A RESULT OF THE VEHICLE GOING OVER A SEVERE BUMP OR NORMAL WEAR AND TEAR. THE VEHICLE ONLY HAS 38,000 MILES ON IT AND HAS NEVER BEEN DRIVEN OVER EXTREME CONDITIONS. WHEN LOOKING AT THE PART, IT LOOKS MORE LIKE A RESULT OF A MANUFACTURING DEFECT (STRESS FRACTURE) RATHER THAN NORMAL WEAR AND TEAR. FORTUNATELY WE DID.M NOT EXPERIENCE COMPLETE FAILURE WHILE DRIVING, AS IT POTENTIALLY COULD HAVE BEEN CATASTROPHIC.
Mfg Campaign: 11220932
Recall Date: Jun 18, 2019
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
LEFT FRONT SUSPENSION WAS BROKEN. CAR WAS LAYING FLAT ON THE FLOOR WITHOUT ANY PRIOR INCIDENT.
Corrective Action:
LEFT FRONT SUSPENSION WAS BROKEN. CAR WAS LAYING FLAT ON THE FLOOR WITHOUT ANY PRIOR INCIDENT.
Additional Notes:
LEFT FRONT SUSPENSION WAS BROKEN. CAR WAS LAYING FLAT ON THE FLOOR WITHOUT ANY PRIOR INCIDENT.
Mfg Campaign: 11218155
Recall Date: Jun 5, 2019
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
HELLO, I PURCHASED A USED CAR FROM LEXUS OF ROCKVILLE ON SATURDAY AND AS I WAS DRIVING HOME I HEARD A 'PRESSURE BUFFETING SOUND' ( SOUNDS LIKE A WINDOW IS CRACKED- BUT ALL WINDOWS ARE UP) I CONTACTED LEXUS ON MY WAY HOME AND THEY TOLD ME TO BRING BACK THE CAR . I RETURNED WITH THE CAR AND THE SALESMAN AND SALES MANAGER TOLD ME THEY WOULD NOT TAKE THE CAR BACK BECAUSE I PULLED OFF THE LOT WITH THE CAR. THEY REFUSED TO EVEN LOOK AT THE CAR. AND INFORMED ME THERE WAS A NO RETURN POLICY. WHICH IS RIDICULOUS. NOW, I'M STUCK WITH A $50K THAT I CAN'T DRIVE. THE NOISE IS SO BAD IT IMPEDES MY ABILITY TO DRIVE, WHICH IS A COMPLETE SAFETY HAZARD . I EVEN ASKED IF THEY COULD TAKE THIS CAR BACK AND LET ME FINANCE A DIFFERENT CAR AND THE SAID 'ABSOLUTELY NOT'. I HAVE OWN 2 TOYOTA'S AND NEVER EXPERIENCED ANYTHING LIKE THIS. I WANTED TO DO BUSINESS WITH LEXUS BECAUSE I ALWAYS HAD GOOD EXPERIENCES BUT I NOTICE YOUR CUSTOMER SERVICE HAS FALLEN WAY BEHIND THE CURVE. VERY DISAPPOINTING EXPERIENCE. DAILY I DEAL WITH CORRESPONDENCES WITH THE WHITE HOUSE AND CUSTOMER SERVICE IS ALWAYS OUR ONE NUMBER ONE CONCERN BUT CLEARLY LEXUS OF ROCKVILLE DOES NOT BELIEVE IN CUSTOMER SATISFACTION. THIS CAR CAME FROM AUTO ACTION DEFECTIVE AND NOW THE DEALERSHIP REFUSES TO FIX THE PRESSURE BUFFETING PROBABLY AND IS PASSING THE EXPENSE ON TO THE CUSTOMERS . WHICH IS EXTREMELY DECEPTIVE PLEASE, CONTACT ME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
HELLO, I PURCHASED A USED CAR FROM LEXUS OF ROCKVILLE ON SATURDAY AND AS I WAS DRIVING HOME I HEARD A 'PRESSURE BUFFETING SOUND' ( SOUNDS LIKE A WINDOW IS CRACKED- BUT ALL WINDOWS ARE UP) I CONTACTED LEXUS ON MY WAY HOME AND THEY TOLD ME TO BRING BACK THE CAR . I RETURNED WITH THE CAR AND THE SALESMAN AND SALES MANAGER TOLD ME THEY WOULD NOT TAKE THE CAR BACK BECAUSE I PULLED OFF THE LOT WITH THE CAR. THEY REFUSED TO EVEN LOOK AT THE CAR. AND INFORMED ME THERE WAS A NO RETURN POLICY. WHICH IS RIDICULOUS. NOW, I'M STUCK WITH A $50K THAT I CAN'T DRIVE. THE NOISE IS SO BAD IT IMPEDES MY ABILITY TO DRIVE, WHICH IS A COMPLETE SAFETY HAZARD . I EVEN ASKED IF THEY COULD TAKE THIS CAR BACK AND LET ME FINANCE A DIFFERENT CAR AND THE SAID 'ABSOLUTELY NOT'. I HAVE OWN 2 TOYOTA'S AND NEVER EXPERIENCED ANYTHING LIKE THIS. I WANTED TO DO BUSINESS WITH LEXUS BECAUSE I ALWAYS HAD GOOD EXPERIENCES BUT I NOTICE YOUR CUSTOMER SERVICE HAS FALLEN WAY BEHIND THE CURVE. VERY DISAPPOINTING EXPERIENCE. DAILY I DEAL WITH CORRESPONDENCES WITH THE WHITE HOUSE AND CUSTOMER SERVICE IS ALWAYS OUR ONE NUMBER ONE CONCERN BUT CLEARLY LEXUS OF ROCKVILLE DOES NOT BELIEVE IN CUSTOMER SATISFACTION. THIS CAR CAME FROM AUTO ACTION DEFECTIVE AND NOW THE DEALERSHIP REFUSES TO FIX THE PRESSURE BUFFETING PROBABLY AND IS PASSING THE EXPENSE ON TO THE CUSTOMERS . WHICH IS EXTREMELY DECEPTIVE PLEASE, CONTACT ME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
HELLO, I PURCHASED A USED CAR FROM LEXUS OF ROCKVILLE ON SATURDAY AND AS I WAS DRIVING HOME I HEARD A 'PRESSURE BUFFETING SOUND' ( SOUNDS LIKE A WINDOW IS CRACKED- BUT ALL WINDOWS ARE UP) I CONTACTED LEXUS ON MY WAY HOME AND THEY TOLD ME TO BRING BACK THE CAR . I RETURNED WITH THE CAR AND THE SALESMAN AND SALES MANAGER TOLD ME THEY WOULD NOT TAKE THE CAR BACK BECAUSE I PULLED OFF THE LOT WITH THE CAR. THEY REFUSED TO EVEN LOOK AT THE CAR. AND INFORMED ME THERE WAS A NO RETURN POLICY. WHICH IS RIDICULOUS. NOW, I'M STUCK WITH A $50K THAT I CAN'T DRIVE. THE NOISE IS SO BAD IT IMPEDES MY ABILITY TO DRIVE, WHICH IS A COMPLETE SAFETY HAZARD . I EVEN ASKED IF THEY COULD TAKE THIS CAR BACK AND LET ME FINANCE A DIFFERENT CAR AND THE SAID 'ABSOLUTELY NOT'. I HAVE OWN 2 TOYOTA'S AND NEVER EXPERIENCED ANYTHING LIKE THIS. I WANTED TO DO BUSINESS WITH LEXUS BECAUSE I ALWAYS HAD GOOD EXPERIENCES BUT I NOTICE YOUR CUSTOMER SERVICE HAS FALLEN WAY BEHIND THE CURVE. VERY DISAPPOINTING EXPERIENCE. DAILY I DEAL WITH CORRESPONDENCES WITH THE WHITE HOUSE AND CUSTOMER SERVICE IS ALWAYS OUR ONE NUMBER ONE CONCERN BUT CLEARLY LEXUS OF ROCKVILLE DOES NOT BELIEVE IN CUSTOMER SATISFACTION. THIS CAR CAME FROM AUTO ACTION DEFECTIVE AND NOW THE DEALERSHIP REFUSES TO FIX THE PRESSURE BUFFETING PROBABLY AND IS PASSING THE EXPENSE ON TO THE CUSTOMERS . WHICH IS EXTREMELY DECEPTIVE PLEASE, CONTACT ME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11210494
Recall Date: May 28, 2019
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
HELLO, I PURCHASED A USED CAR FROM LEXUS OF ROCKVILLE ON SATURDAY AND AS I WAS DRIVING HOME I HEARD A 'PRESSURE BUFFETING SOUND' ( SOUNDS LIKE A WINDOW IS CRACKED- BUT ALL WINDOWS ARE UP) I CONTACTED LEXUS ON MY WAY HOME AND THEY TOLD ME TO BRING BACK THE CAR . I RETURNED WITH THE CAR AND THE SALESMAN AND SALES MANAGER TOLD ME THEY WOULD NOT TAKE THE CAR BACK BECAUSE I PULLED OFF THE LOT WITH THE CAR. THEY REFUSED TO EVEN LOOK AT THE CAR. AND INFORMED ME THERE WAS A NO RETURN POLICY. WHICH IS RIDICULOUS. NOW, I'M STUCK WITH A $50K THAT I CAN'T DRIVE. THE NOISE IS SO BAD IT IMPEDES MY ABILITY TO DRIVE, WHICH IS A COMPLETE SAFETY HAZARD . I EVEN ASKED IF THEY COULD TAKE THIS CAR BACK AND LET ME FINANCE A DIFFERENT CAR AND THE SAID 'ABSOLUTELY NOT'. I HAVE OWN 2 TOYOTA'S AND NEVER EXPERIENCED ANYTHING LIKE THIS. I WANTED TO DO BUSINESS WITH LEXUS BECAUSE I ALWAYS HAD GOOD EXPERIENCES BUT I NOTICE YOUR CUSTOMER SERVICE HAS FALLEN WAY BEHIND THE CURVE. VERY DISAPPOINTING EXPERIENCE. DAILY I DEAL WITH CORRESPONDENCES WITH THE WHITE HOUSE AND CUSTOMER SERVICE IS ALWAYS OUR ONE NUMBER ONE CONCERN BUT CLEARLY LEXUS OF ROCKVILLE DOES NOT BELIEVE IN CUSTOMER SATISFACTION. THIS CAR CAME FROM AUTO ACTION DEFECTIVE AND NOW THE DEALERSHIP REFUSES TO FIX THE PRESSURE BUFFETING PROBABLY AND IS PASSING THE EXPENSE ON TO THE CUSTOMERS . WHICH IS EXTREMELY DECEPTIVE PLEASE, CONTACT ME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
HELLO, I PURCHASED A USED CAR FROM LEXUS OF ROCKVILLE ON SATURDAY AND AS I WAS DRIVING HOME I HEARD A 'PRESSURE BUFFETING SOUND' ( SOUNDS LIKE A WINDOW IS CRACKED- BUT ALL WINDOWS ARE UP) I CONTACTED LEXUS ON MY WAY HOME AND THEY TOLD ME TO BRING BACK THE CAR . I RETURNED WITH THE CAR AND THE SALESMAN AND SALES MANAGER TOLD ME THEY WOULD NOT TAKE THE CAR BACK BECAUSE I PULLED OFF THE LOT WITH THE CAR. THEY REFUSED TO EVEN LOOK AT THE CAR. AND INFORMED ME THERE WAS A NO RETURN POLICY. WHICH IS RIDICULOUS. NOW, I'M STUCK WITH A $50K THAT I CAN'T DRIVE. THE NOISE IS SO BAD IT IMPEDES MY ABILITY TO DRIVE, WHICH IS A COMPLETE SAFETY HAZARD . I EVEN ASKED IF THEY COULD TAKE THIS CAR BACK AND LET ME FINANCE A DIFFERENT CAR AND THE SAID 'ABSOLUTELY NOT'. I HAVE OWN 2 TOYOTA'S AND NEVER EXPERIENCED ANYTHING LIKE THIS. I WANTED TO DO BUSINESS WITH LEXUS BECAUSE I ALWAYS HAD GOOD EXPERIENCES BUT I NOTICE YOUR CUSTOMER SERVICE HAS FALLEN WAY BEHIND THE CURVE. VERY DISAPPOINTING EXPERIENCE. DAILY I DEAL WITH CORRESPONDENCES WITH THE WHITE HOUSE AND CUSTOMER SERVICE IS ALWAYS OUR ONE NUMBER ONE CONCERN BUT CLEARLY LEXUS OF ROCKVILLE DOES NOT BELIEVE IN CUSTOMER SATISFACTION. THIS CAR CAME FROM AUTO ACTION DEFECTIVE AND NOW THE DEALERSHIP REFUSES TO FIX THE PRESSURE BUFFETING PROBABLY AND IS PASSING THE EXPENSE ON TO THE CUSTOMERS . WHICH IS EXTREMELY DECEPTIVE PLEASE, CONTACT ME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
HELLO, I PURCHASED A USED CAR FROM LEXUS OF ROCKVILLE ON SATURDAY AND AS I WAS DRIVING HOME I HEARD A 'PRESSURE BUFFETING SOUND' ( SOUNDS LIKE A WINDOW IS CRACKED- BUT ALL WINDOWS ARE UP) I CONTACTED LEXUS ON MY WAY HOME AND THEY TOLD ME TO BRING BACK THE CAR . I RETURNED WITH THE CAR AND THE SALESMAN AND SALES MANAGER TOLD ME THEY WOULD NOT TAKE THE CAR BACK BECAUSE I PULLED OFF THE LOT WITH THE CAR. THEY REFUSED TO EVEN LOOK AT THE CAR. AND INFORMED ME THERE WAS A NO RETURN POLICY. WHICH IS RIDICULOUS. NOW, I'M STUCK WITH A $50K THAT I CAN'T DRIVE. THE NOISE IS SO BAD IT IMPEDES MY ABILITY TO DRIVE, WHICH IS A COMPLETE SAFETY HAZARD . I EVEN ASKED IF THEY COULD TAKE THIS CAR BACK AND LET ME FINANCE A DIFFERENT CAR AND THE SAID 'ABSOLUTELY NOT'. I HAVE OWN 2 TOYOTA'S AND NEVER EXPERIENCED ANYTHING LIKE THIS. I WANTED TO DO BUSINESS WITH LEXUS BECAUSE I ALWAYS HAD GOOD EXPERIENCES BUT I NOTICE YOUR CUSTOMER SERVICE HAS FALLEN WAY BEHIND THE CURVE. VERY DISAPPOINTING EXPERIENCE. DAILY I DEAL WITH CORRESPONDENCES WITH THE WHITE HOUSE AND CUSTOMER SERVICE IS ALWAYS OUR ONE NUMBER ONE CONCERN BUT CLEARLY LEXUS OF ROCKVILLE DOES NOT BELIEVE IN CUSTOMER SATISFACTION. THIS CAR CAME FROM AUTO ACTION DEFECTIVE AND NOW THE DEALERSHIP REFUSES TO FIX THE PRESSURE BUFFETING PROBABLY AND IS PASSING THE EXPENSE ON TO THE CUSTOMERS . WHICH IS EXTREMELY DECEPTIVE PLEASE, CONTACT ME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11210494
Recall Date: May 28, 2019
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