Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Corrective Action:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Additional Notes:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Mfg Campaign: 11587408
Recall Date: May 7, 2024
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Corrective Action:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Additional Notes:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Mfg Campaign: 11587408
Recall Date: May 7, 2024
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Corrective Action:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Additional Notes:
Incident Tesla Model S was up to date on recalls as far as we can tell, including the recent autopilot update via Tesla internet vehicle update releases. While driving in autopilot mode on the freeway in the lane next to the HOV lane, the autopilot got confused as to which lane it should keep and failed to maintain its lane. Incident vehicle drifted across the double lines into the HOV lane, where another Tesla Model S was driving. Both cars were damaged in the ensuing side bump impact, then the incident vehicle made a slight impact to another car rear bumper in front of the incident vehicle. No injuries were reported. A subsequent Traffic Crash Report was filed as required with CA Highway Patrol. We are awaiting this report in the mail. Our safety and others was put at risk due to the failure of the autopilot to maintain its lane. Insurance was contacted. The insurance company, USAA, has deemed the incident vehicle (our vehicle) damage too expensive to fix due to the very high cost of replacement/repair parts and has deemed our vehicle a "total loss." We have not been able to access the software of the vehicle. Since USAA has deemed the vehicle a total loss, they are selling the car for salvage and thus we have no further access to the vehicle for legal purposes. As far as I know, USAA has not pulled the vehicle software records nor has requested such records and has completely ignored the autopilot issue. That is part of the reason for our complaint here as well. Since there were no injuries, legal representation in this case has not been forthcoming. We ask the NHTSA to investigate since we can get no help from Tesla, USAA or any other legal advocate.
Mfg Campaign: 11587408
Recall Date: May 7, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
1.) Passenger Side Door is a potential hazard. Door latch and door mechanism does not open from the outside. 2.) Lane keep assist on Autopilot veers off to the right when it is first engaged and does not want to stay centered until it's been on for awhile.
Corrective Action:
1.) Passenger Side Door is a potential hazard. Door latch and door mechanism does not open from the outside. 2.) Lane keep assist on Autopilot veers off to the right when it is first engaged and does not want to stay centered until it's been on for awhile.
Additional Notes:
1.) Passenger Side Door is a potential hazard. Door latch and door mechanism does not open from the outside. 2.) Lane keep assist on Autopilot veers off to the right when it is first engaged and does not want to stay centered until it's been on for awhile.
Mfg Campaign: 11584181
Recall Date: Apr 20, 2024
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
1.) Passenger Side Door is a potential hazard. Door latch and door mechanism does not open from the outside. 2.) Lane keep assist on Autopilot veers off to the right when it is first engaged and does not want to stay centered until it's been on for awhile.
Corrective Action:
1.) Passenger Side Door is a potential hazard. Door latch and door mechanism does not open from the outside. 2.) Lane keep assist on Autopilot veers off to the right when it is first engaged and does not want to stay centered until it's been on for awhile.
Additional Notes:
1.) Passenger Side Door is a potential hazard. Door latch and door mechanism does not open from the outside. 2.) Lane keep assist on Autopilot veers off to the right when it is first engaged and does not want to stay centered until it's been on for awhile.
Mfg Campaign: 11584181
Recall Date: Apr 20, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While backing out of a parking spot, I turned my wheels and went over a small depression in the drive for drainage. As my front tires went through the dip I heard a loud clank like something had broken. Then every bump I went over there was a knocking near the driver's side front tire. I took it in to Tesla and the service agent knew exactly right away what had happened because he said he has seen the same exact thing several times before. They explained that it was unsafe to drive and needed to be fix it immediately. When given the estimate they said only the driver's side Fore Link assembly broke but would need to replace both sides. I got a bill for $2150.61.
Corrective Action:
While backing out of a parking spot, I turned my wheels and went over a small depression in the drive for drainage. As my front tires went through the dip I heard a loud clank like something had broken. Then every bump I went over there was a knocking near the driver's side front tire. I took it in to Tesla and the service agent knew exactly right away what had happened because he said he has seen the same exact thing several times before. They explained that it was unsafe to drive and needed to be fix it immediately. When given the estimate they said only the driver's side Fore Link assembly broke but would need to replace both sides. I got a bill for $2150.61.
Additional Notes:
While backing out of a parking spot, I turned my wheels and went over a small depression in the drive for drainage. As my front tires went through the dip I heard a loud clank like something had broken. Then every bump I went over there was a knocking near the driver's side front tire. I took it in to Tesla and the service agent knew exactly right away what had happened because he said he has seen the same exact thing several times before. They explained that it was unsafe to drive and needed to be fix it immediately. When given the estimate they said only the driver's side Fore Link assembly broke but would need to replace both sides. I got a bill for $2150.61.
Mfg Campaign: 11582744
Recall Date: Apr 13, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
When I was driving in the parking lot and turned to park at a parking spot I heard a sound from the passenger side front wheel. After I heard the sound the wheel felt stuck and was not moving freely. There were two other passengers in the car along with the driver. This is the second time that this happened. It happened first on Oct 2021 when the car's mileage was 51k and the second time when the mileage was 77k. The Model S was purchased in 2016. Tesla service center fixed it the first time and the repair listed the following 1>Fore Link Assembly LH(1041570-00-B) 2>Washer Nordlock(1033093-00-A) 3>Nut HF M14x1.50 ZnNi NL Insert(1004358-00-C) Tesla charged me $495 for it. The second time this happened the damage was a lot more extensive and Tesla recommended I take the car to a Tesla-approved body shop. I took the car to Brooks Automotive in Fremont and they charged me $10,000 for the repairs. My insurance refused to pay for the damages after I filed a claim with the insurance. Tesla refused to pay for it claiming it was not a manufacturing defect and the car was not under warranty. This car is driven by me and my wife and neither of us are rash drivers. We did not hit any debris on the road or remember an incident that could have led to this happening not once but twice. The car has been driven normally and used for normal family activities on public paved roads.
Corrective Action:
When I was driving in the parking lot and turned to park at a parking spot I heard a sound from the passenger side front wheel. After I heard the sound the wheel felt stuck and was not moving freely. There were two other passengers in the car along with the driver. This is the second time that this happened. It happened first on Oct 2021 when the car's mileage was 51k and the second time when the mileage was 77k. The Model S was purchased in 2016. Tesla service center fixed it the first time and the repair listed the following 1>Fore Link Assembly LH(1041570-00-B) 2>Washer Nordlock(1033093-00-A) 3>Nut HF M14x1.50 ZnNi NL Insert(1004358-00-C) Tesla charged me $495 for it. The second time this happened the damage was a lot more extensive and Tesla recommended I take the car to a Tesla-approved body shop. I took the car to Brooks Automotive in Fremont and they charged me $10,000 for the repairs. My insurance refused to pay for the damages after I filed a claim with the insurance. Tesla refused to pay for it claiming it was not a manufacturing defect and the car was not under warranty. This car is driven by me and my wife and neither of us are rash drivers. We did not hit any debris on the road or remember an incident that could have led to this happening not once but twice. The car has been driven normally and used for normal family activities on public paved roads.
Additional Notes:
When I was driving in the parking lot and turned to park at a parking spot I heard a sound from the passenger side front wheel. After I heard the sound the wheel felt stuck and was not moving freely. There were two other passengers in the car along with the driver. This is the second time that this happened. It happened first on Oct 2021 when the car's mileage was 51k and the second time when the mileage was 77k. The Model S was purchased in 2016. Tesla service center fixed it the first time and the repair listed the following 1>Fore Link Assembly LH(1041570-00-B) 2>Washer Nordlock(1033093-00-A) 3>Nut HF M14x1.50 ZnNi NL Insert(1004358-00-C) Tesla charged me $495 for it. The second time this happened the damage was a lot more extensive and Tesla recommended I take the car to a Tesla-approved body shop. I took the car to Brooks Automotive in Fremont and they charged me $10,000 for the repairs. My insurance refused to pay for the damages after I filed a claim with the insurance. Tesla refused to pay for it claiming it was not a manufacturing defect and the car was not under warranty. This car is driven by me and my wife and neither of us are rash drivers. We did not hit any debris on the road or remember an incident that could have led to this happening not once but twice. The car has been driven normally and used for normal family activities on public paved roads.
Mfg Campaign: 11582786
Recall Date: Apr 13, 2024
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
When I was driving in the parking lot and turned to park at a parking spot I heard a sound from the passenger side front wheel. After I heard the sound the wheel felt stuck and was not moving freely. There were two other passengers in the car along with the driver. This is the second time that this happened. It happened first on Oct 2021 when the car's mileage was 51k and the second time when the mileage was 77k. The Model S was purchased in 2016. Tesla service center fixed it the first time and the repair listed the following 1>Fore Link Assembly LH(1041570-00-B) 2>Washer Nordlock(1033093-00-A) 3>Nut HF M14x1.50 ZnNi NL Insert(1004358-00-C) Tesla charged me $495 for it. The second time this happened the damage was a lot more extensive and Tesla recommended I take the car to a Tesla-approved body shop. I took the car to Brooks Automotive in Fremont and they charged me $10,000 for the repairs. My insurance refused to pay for the damages after I filed a claim with the insurance. Tesla refused to pay for it claiming it was not a manufacturing defect and the car was not under warranty. This car is driven by me and my wife and neither of us are rash drivers. We did not hit any debris on the road or remember an incident that could have led to this happening not once but twice. The car has been driven normally and used for normal family activities on public paved roads.
Corrective Action:
When I was driving in the parking lot and turned to park at a parking spot I heard a sound from the passenger side front wheel. After I heard the sound the wheel felt stuck and was not moving freely. There were two other passengers in the car along with the driver. This is the second time that this happened. It happened first on Oct 2021 when the car's mileage was 51k and the second time when the mileage was 77k. The Model S was purchased in 2016. Tesla service center fixed it the first time and the repair listed the following 1>Fore Link Assembly LH(1041570-00-B) 2>Washer Nordlock(1033093-00-A) 3>Nut HF M14x1.50 ZnNi NL Insert(1004358-00-C) Tesla charged me $495 for it. The second time this happened the damage was a lot more extensive and Tesla recommended I take the car to a Tesla-approved body shop. I took the car to Brooks Automotive in Fremont and they charged me $10,000 for the repairs. My insurance refused to pay for the damages after I filed a claim with the insurance. Tesla refused to pay for it claiming it was not a manufacturing defect and the car was not under warranty. This car is driven by me and my wife and neither of us are rash drivers. We did not hit any debris on the road or remember an incident that could have led to this happening not once but twice. The car has been driven normally and used for normal family activities on public paved roads.
Additional Notes:
When I was driving in the parking lot and turned to park at a parking spot I heard a sound from the passenger side front wheel. After I heard the sound the wheel felt stuck and was not moving freely. There were two other passengers in the car along with the driver. This is the second time that this happened. It happened first on Oct 2021 when the car's mileage was 51k and the second time when the mileage was 77k. The Model S was purchased in 2016. Tesla service center fixed it the first time and the repair listed the following 1>Fore Link Assembly LH(1041570-00-B) 2>Washer Nordlock(1033093-00-A) 3>Nut HF M14x1.50 ZnNi NL Insert(1004358-00-C) Tesla charged me $495 for it. The second time this happened the damage was a lot more extensive and Tesla recommended I take the car to a Tesla-approved body shop. I took the car to Brooks Automotive in Fremont and they charged me $10,000 for the repairs. My insurance refused to pay for the damages after I filed a claim with the insurance. Tesla refused to pay for it claiming it was not a manufacturing defect and the car was not under warranty. This car is driven by me and my wife and neither of us are rash drivers. We did not hit any debris on the road or remember an incident that could have led to this happening not once but twice. The car has been driven normally and used for normal family activities on public paved roads.
Mfg Campaign: 11582786
Recall Date: Apr 13, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle Error: Parking brake not applied/Vehicle may free roll. This issue appeared to be covered by the attached recall, but the service center indicated that it did not apply to my vehicle. Therefore, they charged me for the repair. I do not understand this as the recalled vehicle criteria seems to match my vehicle information. Are you able to evaluate whether this recall should apply to my vehicle? Thank you. Repair Notes: Installed Vehicle Set of Wheels. Replaced RH Park Brake Rear Brake Caliper. Replaced LH Park Brake Rear Brake Caliper.
Corrective Action:
Vehicle Error: Parking brake not applied/Vehicle may free roll. This issue appeared to be covered by the attached recall, but the service center indicated that it did not apply to my vehicle. Therefore, they charged me for the repair. I do not understand this as the recalled vehicle criteria seems to match my vehicle information. Are you able to evaluate whether this recall should apply to my vehicle? Thank you. Repair Notes: Installed Vehicle Set of Wheels. Replaced RH Park Brake Rear Brake Caliper. Replaced LH Park Brake Rear Brake Caliper.
Additional Notes:
Vehicle Error: Parking brake not applied/Vehicle may free roll. This issue appeared to be covered by the attached recall, but the service center indicated that it did not apply to my vehicle. Therefore, they charged me for the repair. I do not understand this as the recalled vehicle criteria seems to match my vehicle information. Are you able to evaluate whether this recall should apply to my vehicle? Thank you. Repair Notes: Installed Vehicle Set of Wheels. Replaced RH Park Brake Rear Brake Caliper. Replaced LH Park Brake Rear Brake Caliper.
Mfg Campaign: 11580751
Recall Date: Apr 2, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Corrective Action:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Additional Notes:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Mfg Campaign: 11580143
Recall Date: Mar 29, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Corrective Action:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Additional Notes:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Mfg Campaign: 11580143
Recall Date: Mar 29, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Corrective Action:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Additional Notes:
Tesla has refused to fix safety recall items. They asked me to replace the cluster own my own so i can receive updates.
Mfg Campaign: 11580143
Recall Date: Mar 29, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Left front lower link suspension component broke at low speed. Wheel moved aft and contacted sharp metal in the wheel well causing tire damage.
Corrective Action:
Left front lower link suspension component broke at low speed. Wheel moved aft and contacted sharp metal in the wheel well causing tire damage.
Additional Notes:
Left front lower link suspension component broke at low speed. Wheel moved aft and contacted sharp metal in the wheel well causing tire damage.
Mfg Campaign: 11577124
Recall Date: Mar 13, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. The component that failed was the parking brake. This failure occurred immediately after leaving the Ballard Way Tesla Supercharger. Tesla in Lynnwood, WA, replaced one of the parts on [XXX]. I am unsure if the replaced part is available for inspection, as I did not retain it. The other brake caliper, which has not been replaced, has not shown issues but is available for inspection. 2. The safety risk was significant as the parking brake malfunction rendered my vehicle immovable, causing a traffic obstruction immediately after use and again on the road, potentially endangering myself, other motorists, and pedestrians due to the unexpected immobilization of my vehicle in traffic. 3. Yes, the problem was acknowledged by the Tesla service center in Lynnwood, WA, which replaced one of the malfunctioning parking brake components on [XXX], thereby confirming the malfunction. There was also confirmation of recall 17V-260 and that my vehicle was experiencing the same symptoms. 4. The vehicle was inspected and serviced by the manufacturer's service center (Tesla in Lynnwood, WA). There were no inspections conducted by police, insurance representatives, or other parties as far as I am aware. 5. Yes, there were intermittent issues with the parking brake being unresponsive when attempting to park the car a few days prior to the incident at Ballard Way. Although the physical brake had not locked up until the incident occurred, the parking brake fault warning did appear intermittently, indicating a potential issue before the complete failure experienced on the day of the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. The component that failed was the parking brake. This failure occurred immediately after leaving the Ballard Way Tesla Supercharger. Tesla in Lynnwood, WA, replaced one of the parts on [XXX]. I am unsure if the replaced part is available for inspection, as I did not retain it. The other brake caliper, which has not been replaced, has not shown issues but is available for inspection. 2. The safety risk was significant as the parking brake malfunction rendered my vehicle immovable, causing a traffic obstruction immediately after use and again on the road, potentially endangering myself, other motorists, and pedestrians due to the unexpected immobilization of my vehicle in traffic. 3. Yes, the problem was acknowledged by the Tesla service center in Lynnwood, WA, which replaced one of the malfunctioning parking brake components on [XXX], thereby confirming the malfunction. There was also confirmation of recall 17V-260 and that my vehicle was experiencing the same symptoms. 4. The vehicle was inspected and serviced by the manufacturer's service center (Tesla in Lynnwood, WA). There were no inspections conducted by police, insurance representatives, or other parties as far as I am aware. 5. Yes, there were intermittent issues with the parking brake being unresponsive when attempting to park the car a few days prior to the incident at Ballard Way. Although the physical brake had not locked up until the incident occurred, the parking brake fault warning did appear intermittently, indicating a potential issue before the complete failure experienced on the day of the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. The component that failed was the parking brake. This failure occurred immediately after leaving the Ballard Way Tesla Supercharger. Tesla in Lynnwood, WA, replaced one of the parts on [XXX]. I am unsure if the replaced part is available for inspection, as I did not retain it. The other brake caliper, which has not been replaced, has not shown issues but is available for inspection. 2. The safety risk was significant as the parking brake malfunction rendered my vehicle immovable, causing a traffic obstruction immediately after use and again on the road, potentially endangering myself, other motorists, and pedestrians due to the unexpected immobilization of my vehicle in traffic. 3. Yes, the problem was acknowledged by the Tesla service center in Lynnwood, WA, which replaced one of the malfunctioning parking brake components on [XXX], thereby confirming the malfunction. There was also confirmation of recall 17V-260 and that my vehicle was experiencing the same symptoms. 4. The vehicle was inspected and serviced by the manufacturer's service center (Tesla in Lynnwood, WA). There were no inspections conducted by police, insurance representatives, or other parties as far as I am aware. 5. Yes, there were intermittent issues with the parking brake being unresponsive when attempting to park the car a few days prior to the incident at Ballard Way. Although the physical brake had not locked up until the incident occurred, the parking brake fault warning did appear intermittently, indicating a potential issue before the complete failure experienced on the day of the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572037
Recall Date: Feb 15, 2024
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated while driving 25 MPH and coming up on a fork in the road, the autopilot system was not activated, the vehicle suddenly veered to the right independently, requiring the contact to quickly redirect the vehicle towards the intended route. Later, during a separate incident while driving at an undisclosed speed, the vehicle inadvertently lost all motive and electrical power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. The contact also stated that she had previously become aware that there was condensation building inside the instrument panel as well as the center display and that the dealer had been notified but failed to address her concern. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure, insisting that the autopilot system was likely activated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated while driving 25 MPH and coming up on a fork in the road, the autopilot system was not activated, the vehicle suddenly veered to the right independently, requiring the contact to quickly redirect the vehicle towards the intended route. Later, during a separate incident while driving at an undisclosed speed, the vehicle inadvertently lost all motive and electrical power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. The contact also stated that she had previously become aware that there was condensation building inside the instrument panel as well as the center display and that the dealer had been notified but failed to address her concern. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure, insisting that the autopilot system was likely activated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated while driving 25 MPH and coming up on a fork in the road, the autopilot system was not activated, the vehicle suddenly veered to the right independently, requiring the contact to quickly redirect the vehicle towards the intended route. Later, during a separate incident while driving at an undisclosed speed, the vehicle inadvertently lost all motive and electrical power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. The contact also stated that she had previously become aware that there was condensation building inside the instrument panel as well as the center display and that the dealer had been notified but failed to address her concern. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure, insisting that the autopilot system was likely activated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11571985
Recall Date: Feb 14, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Power steering failed suddenly and without any alert on the dashboard. I called Tesla support & they said this is a known problem for which the immediate but only short term fix is to fully power off the car, wait at least 2 minutes & then restart the car. They advised me to do this and then drive the car to a Tesla service center for analysis and repair.
Corrective Action:
Power steering failed suddenly and without any alert on the dashboard. I called Tesla support & they said this is a known problem for which the immediate but only short term fix is to fully power off the car, wait at least 2 minutes & then restart the car. They advised me to do this and then drive the car to a Tesla service center for analysis and repair.
Additional Notes:
Power steering failed suddenly and without any alert on the dashboard. I called Tesla support & they said this is a known problem for which the immediate but only short term fix is to fully power off the car, wait at least 2 minutes & then restart the car. They advised me to do this and then drive the car to a Tesla service center for analysis and repair.
Mfg Campaign: 11571572
Recall Date: Feb 13, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Similar issue to NHTSA Campaign Number: 17V260000. Vehicle was in park. Shifted the vehicle into drive and the passenger side parking break seized and would not release.
Corrective Action:
Similar issue to NHTSA Campaign Number: 17V260000. Vehicle was in park. Shifted the vehicle into drive and the passenger side parking break seized and would not release.
Additional Notes:
Similar issue to NHTSA Campaign Number: 17V260000. Vehicle was in park. Shifted the vehicle into drive and the passenger side parking break seized and would not release.
Mfg Campaign: 11571431
Recall Date: Feb 12, 2024
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When vehicle is placed in park the wipers engage continuously on the intermittent setting. This occurs every time the car is put in park regardless of the weather. These uncontrolled wipes on a dry windshield are causing damage to my windshield and the wipers.
Corrective Action:
When vehicle is placed in park the wipers engage continuously on the intermittent setting. This occurs every time the car is put in park regardless of the weather. These uncontrolled wipes on a dry windshield are causing damage to my windshield and the wipers.
Additional Notes:
When vehicle is placed in park the wipers engage continuously on the intermittent setting. This occurs every time the car is put in park regardless of the weather. These uncontrolled wipes on a dry windshield are causing damage to my windshield and the wipers.
Mfg Campaign: 11571541
Recall Date: Feb 12, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The passenger door handle and locking mechanism was not functioning properly. The front passenger door handle was not presenting. Also, every time I parked the car or unlocked the car, the door would pop open. Also, while in drive and when the car was in motion the passenger door would pop open unexpectedly. Safety is put at risk as the door would pop open while the car was in drive and in motion. The problem was reproduced several times and the Tesla service center acknowledged the problem and fixed it. They charged me $477. There were no warning signs.
Corrective Action:
The passenger door handle and locking mechanism was not functioning properly. The front passenger door handle was not presenting. Also, every time I parked the car or unlocked the car, the door would pop open. Also, while in drive and when the car was in motion the passenger door would pop open unexpectedly. Safety is put at risk as the door would pop open while the car was in drive and in motion. The problem was reproduced several times and the Tesla service center acknowledged the problem and fixed it. They charged me $477. There were no warning signs.
Additional Notes:
The passenger door handle and locking mechanism was not functioning properly. The front passenger door handle was not presenting. Also, every time I parked the car or unlocked the car, the door would pop open. Also, while in drive and when the car was in motion the passenger door would pop open unexpectedly. Safety is put at risk as the door would pop open while the car was in drive and in motion. The problem was reproduced several times and the Tesla service center acknowledged the problem and fixed it. They charged me $477. There were no warning signs.
Mfg Campaign: 11570623
Recall Date: Feb 7, 2024
Tesla, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The passenger door handle and locking mechanism was not functioning properly. The front passenger door handle was not presenting. Also, every time I parked the car or unlocked the car, the door would pop open. Also, while in drive and when the car was in motion the passenger door would pop open unexpectedly. Safety is put at risk as the door would pop open while the car was in drive and in motion. The problem was reproduced several times and the Tesla service center acknowledged the problem and fixed it. They charged me $477. There were no warning signs.
Corrective Action:
The passenger door handle and locking mechanism was not functioning properly. The front passenger door handle was not presenting. Also, every time I parked the car or unlocked the car, the door would pop open. Also, while in drive and when the car was in motion the passenger door would pop open unexpectedly. Safety is put at risk as the door would pop open while the car was in drive and in motion. The problem was reproduced several times and the Tesla service center acknowledged the problem and fixed it. They charged me $477. There were no warning signs.
Additional Notes:
The passenger door handle and locking mechanism was not functioning properly. The front passenger door handle was not presenting. Also, every time I parked the car or unlocked the car, the door would pop open. Also, while in drive and when the car was in motion the passenger door would pop open unexpectedly. Safety is put at risk as the door would pop open while the car was in drive and in motion. The problem was reproduced several times and the Tesla service center acknowledged the problem and fixed it. They charged me $477. There were no warning signs.
Mfg Campaign: 11570623
Recall Date: Feb 7, 2024
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Edzant Price LLC
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Focus: Lemon Law, Personal Injury
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