Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Corrective Action:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Additional Notes:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Mfg Campaign: 11340760
Recall Date: Jul 21, 2020
Tesla, Inc.
Defect Description:
ENGINE
Potential Consequences:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Corrective Action:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Additional Notes:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Mfg Campaign: 11340760
Recall Date: Jul 21, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Corrective Action:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Additional Notes:
MCU COMPUTER IS BLACKING OUT AND REQUIRES CONSTANT RESETS. CONNECTION TO THE APP IS SPOTY. COMPUTER SHOWING SIGNS IF NOT WORKING PROPERLY. REPORTED TO TESLA. WAS TOLD THEY CLEARED MY MEMORY AND THEY ARE 'DIVERTING MY CONCERNS'
Mfg Campaign: 11340760
Recall Date: Jul 21, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CENTRAL CLUSTER DISPLAY DIED COMPLETELY, BLACK SCREEN. NO AC, NO TURN SIGNAL AVAILABLE.
Corrective Action:
THE CENTRAL CLUSTER DISPLAY DIED COMPLETELY, BLACK SCREEN. NO AC, NO TURN SIGNAL AVAILABLE.
Additional Notes:
THE CENTRAL CLUSTER DISPLAY DIED COMPLETELY, BLACK SCREEN. NO AC, NO TURN SIGNAL AVAILABLE.
Mfg Campaign: 11340770
Recall Date: Jul 21, 2020
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Corrective Action:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Additional Notes:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Mfg Campaign: 11340403
Recall Date: Jul 20, 2020
Tesla, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Corrective Action:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Additional Notes:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Mfg Campaign: 11340403
Recall Date: Jul 20, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Corrective Action:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Additional Notes:
TESLA MCU (MEDIA CONTROL UNIT) HAS WELL KNOWN AND DOCUMENTED EMMC CHIP THAT WILL FAIL ON ALL MODEL S AND X CARS FROM 2012 TO SUMMER 2018. THIS WAS A RESULT OF TESLA ENGINEERING WRITING THEIR LOGS TO THE EMMC WHICH HAS LIMITED NUMBER OF WRITE CYCLES, TESLA HAS SINCE RESOLVED WHERE LOGS ARE WRITTEN BUT THE DAMAGE HAS BEEN DONE. TESLA REFUSES TO ACCEPT THIS MISTAKE AND WILL CHARGE USERS $1300+ TO REPLACE. WHEN THIS ISSUE OCCURS THE FOLLOWING SAFETY ISSUES HAPPEN BLINKERS DO NOT WORK. DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA THIS ISSUES HAPPENING TO ALL MODELS WORLD WIDE REFERENCE THIS POST TO SEE THE HUNDREDS OF USERS THAT ARE AFFECTED BY THIS AND FORCE TO SEEK ALTERNATIVE METHODS OF REPAIR THAT IS NOT TESLA APPROVED. AT WHICH AT ANY POINT TESLA COULD REMOVE FEATURES FROM CARS FOR NOT USING ONE OF THEIR APPROVED SERVICE CENTERS. WHICH APPOINTMENTS ARE OVER ONE MONTH OUT, FORCING MOST USERS TO DRIVE THEIR CAR IN UNSAFE MANORS
Mfg Campaign: 11340403
Recall Date: Jul 20, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UPON ENTERING THE VEHICLE, THE TOUCHSCREEN REMAINED BLANK AND THE A/C WAS BLOWING. THE DASHBOARD DISPLAY WAS WORKING AND THE CAR WAS ABLE TO BE DRIVEN. THE SPEED CONTROL AND AUTO ASSIST FUNCTIONS WERE ABLE TO BE ENGAGED, BUT DID NOT FUNCTION PROPERLY. THE TURN SIGNAL LIGHTS DID NOT FUNCTION WHILE DRIVING AND THE A/C DID NOT TURN OFF AFTER LEAVING THE VEHICLE. THE PHONE APP WAS NOT ABLE TO CONNECT TO THE VEHICLE AS WELL. WE DO NOT KNOW WHY THE TOUCHSCREEN FAILED TO WORK. THE CAR WAS DRIVEN DIRECTLY TO THE TESLA DEALER AND LEFT TO BE EVALUATED.
Corrective Action:
UPON ENTERING THE VEHICLE, THE TOUCHSCREEN REMAINED BLANK AND THE A/C WAS BLOWING. THE DASHBOARD DISPLAY WAS WORKING AND THE CAR WAS ABLE TO BE DRIVEN. THE SPEED CONTROL AND AUTO ASSIST FUNCTIONS WERE ABLE TO BE ENGAGED, BUT DID NOT FUNCTION PROPERLY. THE TURN SIGNAL LIGHTS DID NOT FUNCTION WHILE DRIVING AND THE A/C DID NOT TURN OFF AFTER LEAVING THE VEHICLE. THE PHONE APP WAS NOT ABLE TO CONNECT TO THE VEHICLE AS WELL. WE DO NOT KNOW WHY THE TOUCHSCREEN FAILED TO WORK. THE CAR WAS DRIVEN DIRECTLY TO THE TESLA DEALER AND LEFT TO BE EVALUATED.
Additional Notes:
UPON ENTERING THE VEHICLE, THE TOUCHSCREEN REMAINED BLANK AND THE A/C WAS BLOWING. THE DASHBOARD DISPLAY WAS WORKING AND THE CAR WAS ABLE TO BE DRIVEN. THE SPEED CONTROL AND AUTO ASSIST FUNCTIONS WERE ABLE TO BE ENGAGED, BUT DID NOT FUNCTION PROPERLY. THE TURN SIGNAL LIGHTS DID NOT FUNCTION WHILE DRIVING AND THE A/C DID NOT TURN OFF AFTER LEAVING THE VEHICLE. THE PHONE APP WAS NOT ABLE TO CONNECT TO THE VEHICLE AS WELL. WE DO NOT KNOW WHY THE TOUCHSCREEN FAILED TO WORK. THE CAR WAS DRIVEN DIRECTLY TO THE TESLA DEALER AND LEFT TO BE EVALUATED.
Mfg Campaign: 11340531
Recall Date: Jul 20, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU DIED.
Corrective Action:
MCU DIED.
Additional Notes:
MCU DIED.
Mfg Campaign: 11340289
Recall Date: Jul 19, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
BALL JOINTS FAIL WITHOUT WARNING.
Corrective Action:
BALL JOINTS FAIL WITHOUT WARNING.
Additional Notes:
BALL JOINTS FAIL WITHOUT WARNING.
Mfg Campaign: 11340288
Recall Date: Jul 19, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU1 COMPUTER FAILED. 2016 MODEL S 85D. REAR CAMERA,AC,BLINKERS,AND MANY OTHER THINGS DON'T WORK. CAR IS DANGEROUS TO DRIVE. HAPPENED OVER NIGHT AND I HAVE NO OTHER CHOICE TO DRIVE IT.
Corrective Action:
MCU1 COMPUTER FAILED. 2016 MODEL S 85D. REAR CAMERA,AC,BLINKERS,AND MANY OTHER THINGS DON'T WORK. CAR IS DANGEROUS TO DRIVE. HAPPENED OVER NIGHT AND I HAVE NO OTHER CHOICE TO DRIVE IT.
Additional Notes:
MCU1 COMPUTER FAILED. 2016 MODEL S 85D. REAR CAMERA,AC,BLINKERS,AND MANY OTHER THINGS DON'T WORK. CAR IS DANGEROUS TO DRIVE. HAPPENED OVER NIGHT AND I HAVE NO OTHER CHOICE TO DRIVE IT.
Mfg Campaign: 11339647
Recall Date: Jul 16, 2020
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MCU1 COMPUTER FAILED. 2016 MODEL S 85D. REAR CAMERA,AC,BLINKERS,AND MANY OTHER THINGS DON'T WORK. CAR IS DANGEROUS TO DRIVE. HAPPENED OVER NIGHT AND I HAVE NO OTHER CHOICE TO DRIVE IT.
Corrective Action:
MCU1 COMPUTER FAILED. 2016 MODEL S 85D. REAR CAMERA,AC,BLINKERS,AND MANY OTHER THINGS DON'T WORK. CAR IS DANGEROUS TO DRIVE. HAPPENED OVER NIGHT AND I HAVE NO OTHER CHOICE TO DRIVE IT.
Additional Notes:
MCU1 COMPUTER FAILED. 2016 MODEL S 85D. REAR CAMERA,AC,BLINKERS,AND MANY OTHER THINGS DON'T WORK. CAR IS DANGEROUS TO DRIVE. HAPPENED OVER NIGHT AND I HAVE NO OTHER CHOICE TO DRIVE IT.
Mfg Campaign: 11339647
Recall Date: Jul 16, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE WHOLE SCREEN IN THE CAR IS BLACK - CANT TURN ON AC, MUSIC, SUNROOF, OR BACK UP CAMERA. LOSS OF REAR AND FRONT VIEW CAMERA
Corrective Action:
THE WHOLE SCREEN IN THE CAR IS BLACK - CANT TURN ON AC, MUSIC, SUNROOF, OR BACK UP CAMERA. LOSS OF REAR AND FRONT VIEW CAMERA
Additional Notes:
THE WHOLE SCREEN IN THE CAR IS BLACK - CANT TURN ON AC, MUSIC, SUNROOF, OR BACK UP CAMERA. LOSS OF REAR AND FRONT VIEW CAMERA
Mfg Campaign: 11339761
Recall Date: Jul 16, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY MCU DIED AND REPLACEMENT HAS BEEN ORDERED FOR $1700 BECAUSE THE CAR IS OUT OF WARRANTY. NHTSA ALREADY HAS STARTED AN INVESTIGATION ON THIS MCU PROBLEM. AS YOU KNOW, THE MCU FAILURE MAKES THE NAVIGATION SYSTEM INOP, AS WELL AS REAR CAMERA, SECURITY CODE, ETC. THIS IS A VERY SAFE CAR, BUT NOT WITHOUT THE MCU
Corrective Action:
MY MCU DIED AND REPLACEMENT HAS BEEN ORDERED FOR $1700 BECAUSE THE CAR IS OUT OF WARRANTY. NHTSA ALREADY HAS STARTED AN INVESTIGATION ON THIS MCU PROBLEM. AS YOU KNOW, THE MCU FAILURE MAKES THE NAVIGATION SYSTEM INOP, AS WELL AS REAR CAMERA, SECURITY CODE, ETC. THIS IS A VERY SAFE CAR, BUT NOT WITHOUT THE MCU
Additional Notes:
MY MCU DIED AND REPLACEMENT HAS BEEN ORDERED FOR $1700 BECAUSE THE CAR IS OUT OF WARRANTY. NHTSA ALREADY HAS STARTED AN INVESTIGATION ON THIS MCU PROBLEM. AS YOU KNOW, THE MCU FAILURE MAKES THE NAVIGATION SYSTEM INOP, AS WELL AS REAR CAMERA, SECURITY CODE, ETC. THIS IS A VERY SAFE CAR, BUT NOT WITHOUT THE MCU
Mfg Campaign: 11339758
Recall Date: Jul 16, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Corrective Action:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Additional Notes:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Mfg Campaign: 11339787
Recall Date: Jul 16, 2020
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Corrective Action:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Additional Notes:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Mfg Campaign: 11339787
Recall Date: Jul 16, 2020
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Corrective Action:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Additional Notes:
MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.
Mfg Campaign: 11339787
Recall Date: Jul 16, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU FAILURE WHEN MY CAR JUST RAN OUT OF WARRANTY. I REPORTED ISSUE WITH CAR COMPUTER BOOTING WHEN CAR WAS IN WARRANTY LAST YEAR: THE POWER UP TIME SEEMS LESS RESPONSIVE, THE TOUCHSCREEN BECAME LESS RESPONSIVE AND WOULD FREEZE AT TIME. TESLA SERVICE CENTER DID A "BANDAID" FIX AT THE TIME. MY MCU COMPLETE FAILURE NOW, WITH NO CENTER SCREEN, NO REAR CAMERA, NO SIGNAL LIGHTS WHICH MAKE IT EXTREMELY UNSAFE TO DRIVE ON THE FREEWAY. AFTER WAITING FOR APPOINTMENT FOR 3 WEEKS WHILE I HAVE BEEN DRIVING MY WIFE'S CAR TO WORK, I BROUGHT MY CAR TO TESLA SERVICE CENTER, TOLD OUT OF WARRANTY, AND ALSO TOLD MCU PART IN BACKORDER AND NOT AVAILABLE, WHILE TESLA IS AWARE OF THIS ISSUE (THEY SENT ME AN EMAIL LAST WEEK TO AUTHORIZE A MCU REPLACEMENT). I BELIEVE THIS IS A DESIGN FAULT OF THE CAR THAT THIS MCU SHOULD BE RECALL AND REPLACE, AS I HAVE READ TESLA IS AWARE OF THIS AND UPGRADED A NEW MCU SINCE 2018.
Corrective Action:
MCU FAILURE WHEN MY CAR JUST RAN OUT OF WARRANTY. I REPORTED ISSUE WITH CAR COMPUTER BOOTING WHEN CAR WAS IN WARRANTY LAST YEAR: THE POWER UP TIME SEEMS LESS RESPONSIVE, THE TOUCHSCREEN BECAME LESS RESPONSIVE AND WOULD FREEZE AT TIME. TESLA SERVICE CENTER DID A "BANDAID" FIX AT THE TIME. MY MCU COMPLETE FAILURE NOW, WITH NO CENTER SCREEN, NO REAR CAMERA, NO SIGNAL LIGHTS WHICH MAKE IT EXTREMELY UNSAFE TO DRIVE ON THE FREEWAY. AFTER WAITING FOR APPOINTMENT FOR 3 WEEKS WHILE I HAVE BEEN DRIVING MY WIFE'S CAR TO WORK, I BROUGHT MY CAR TO TESLA SERVICE CENTER, TOLD OUT OF WARRANTY, AND ALSO TOLD MCU PART IN BACKORDER AND NOT AVAILABLE, WHILE TESLA IS AWARE OF THIS ISSUE (THEY SENT ME AN EMAIL LAST WEEK TO AUTHORIZE A MCU REPLACEMENT). I BELIEVE THIS IS A DESIGN FAULT OF THE CAR THAT THIS MCU SHOULD BE RECALL AND REPLACE, AS I HAVE READ TESLA IS AWARE OF THIS AND UPGRADED A NEW MCU SINCE 2018.
Additional Notes:
MCU FAILURE WHEN MY CAR JUST RAN OUT OF WARRANTY. I REPORTED ISSUE WITH CAR COMPUTER BOOTING WHEN CAR WAS IN WARRANTY LAST YEAR: THE POWER UP TIME SEEMS LESS RESPONSIVE, THE TOUCHSCREEN BECAME LESS RESPONSIVE AND WOULD FREEZE AT TIME. TESLA SERVICE CENTER DID A "BANDAID" FIX AT THE TIME. MY MCU COMPLETE FAILURE NOW, WITH NO CENTER SCREEN, NO REAR CAMERA, NO SIGNAL LIGHTS WHICH MAKE IT EXTREMELY UNSAFE TO DRIVE ON THE FREEWAY. AFTER WAITING FOR APPOINTMENT FOR 3 WEEKS WHILE I HAVE BEEN DRIVING MY WIFE'S CAR TO WORK, I BROUGHT MY CAR TO TESLA SERVICE CENTER, TOLD OUT OF WARRANTY, AND ALSO TOLD MCU PART IN BACKORDER AND NOT AVAILABLE, WHILE TESLA IS AWARE OF THIS ISSUE (THEY SENT ME AN EMAIL LAST WEEK TO AUTHORIZE A MCU REPLACEMENT). I BELIEVE THIS IS A DESIGN FAULT OF THE CAR THAT THIS MCU SHOULD BE RECALL AND REPLACE, AS I HAVE READ TESLA IS AWARE OF THIS AND UPGRADED A NEW MCU SINCE 2018.
Mfg Campaign: 11339537
Recall Date: Jul 15, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MCU FAILURE: DISPLAY WENT DARK, TURNING SIGNALS STOPPED WORKING (NOT SURE ABOUT EXTERNAL BUT INTERNAL DIDN'T BLINK), CLIMATE CONTROL AND MOST CONSOLE SYSTEMS WERE LOCKED AND UNABLE TO CHANGE. SEEMED LIKE MOST AUXILIARY SYSTEMS FAILED.
Corrective Action:
MCU FAILURE: DISPLAY WENT DARK, TURNING SIGNALS STOPPED WORKING (NOT SURE ABOUT EXTERNAL BUT INTERNAL DIDN'T BLINK), CLIMATE CONTROL AND MOST CONSOLE SYSTEMS WERE LOCKED AND UNABLE TO CHANGE. SEEMED LIKE MOST AUXILIARY SYSTEMS FAILED.
Additional Notes:
MCU FAILURE: DISPLAY WENT DARK, TURNING SIGNALS STOPPED WORKING (NOT SURE ABOUT EXTERNAL BUT INTERNAL DIDN'T BLINK), CLIMATE CONTROL AND MOST CONSOLE SYSTEMS WERE LOCKED AND UNABLE TO CHANGE. SEEMED LIKE MOST AUXILIARY SYSTEMS FAILED.
Mfg Campaign: 11339299
Recall Date: Jul 14, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY MCU FAILED WHICH CAUSED A SERIES OF SAFETY ISSUES. THE BACKUP CAMERA NO LONGER WORKS. I CAN NOT CONTROL EXTERIOR LIGHTS. I CANNOT USE THE FRONT OR REAR DEFROSTER WHICH IS PROBLEMATIC SINCE THE AC IS STUCK ON THE ON POSITION WHICH CAUSES CONDENSATION TO FORM ON THE WINDSHIELD, BUT WITHOUT DEFROST CONTROL I CANNOT EFFECTIVELY CLEAR THE WINDOW. IN ADDITIONAL ALL SOUNDS ARE DISABLED WHICH MEANS SAFETY SYSTEMS SUCH AS TURN SIGNALS AND OTHER WARNINGS SUCH AS FORWARD COLLISION WARNING DO NOT WORK NOR CAN THESE SYSTEMS BE ADJUSTED.
Corrective Action:
MY MCU FAILED WHICH CAUSED A SERIES OF SAFETY ISSUES. THE BACKUP CAMERA NO LONGER WORKS. I CAN NOT CONTROL EXTERIOR LIGHTS. I CANNOT USE THE FRONT OR REAR DEFROSTER WHICH IS PROBLEMATIC SINCE THE AC IS STUCK ON THE ON POSITION WHICH CAUSES CONDENSATION TO FORM ON THE WINDSHIELD, BUT WITHOUT DEFROST CONTROL I CANNOT EFFECTIVELY CLEAR THE WINDOW. IN ADDITIONAL ALL SOUNDS ARE DISABLED WHICH MEANS SAFETY SYSTEMS SUCH AS TURN SIGNALS AND OTHER WARNINGS SUCH AS FORWARD COLLISION WARNING DO NOT WORK NOR CAN THESE SYSTEMS BE ADJUSTED.
Additional Notes:
MY MCU FAILED WHICH CAUSED A SERIES OF SAFETY ISSUES. THE BACKUP CAMERA NO LONGER WORKS. I CAN NOT CONTROL EXTERIOR LIGHTS. I CANNOT USE THE FRONT OR REAR DEFROSTER WHICH IS PROBLEMATIC SINCE THE AC IS STUCK ON THE ON POSITION WHICH CAUSES CONDENSATION TO FORM ON THE WINDSHIELD, BUT WITHOUT DEFROST CONTROL I CANNOT EFFECTIVELY CLEAR THE WINDOW. IN ADDITIONAL ALL SOUNDS ARE DISABLED WHICH MEANS SAFETY SYSTEMS SUCH AS TURN SIGNALS AND OTHER WARNINGS SUCH AS FORWARD COLLISION WARNING DO NOT WORK NOR CAN THESE SYSTEMS BE ADJUSTED.
Mfg Campaign: 11338958
Recall Date: Jul 12, 2020
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