Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-001
Recall Date: Jan 6, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling one 2024 Model 3 vehicle. The driver seat side air bag module was assembled without a deflector that directs gas flow during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-13-001
Recall Date: Apr 19, 2024
Consumer Complaints
207 ComplaintsTesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Right turn signal doesn’t not work properly. I will press the button where the icon is and nothing happens. The issue is intermittent but apparently all model 3 2024s are affected and tesla doesn’t have a real fix, they’ve replaced peoples steering wheels and they have the same exact issue. It causes distraction and panic when the turn signal doesn’t work as expected. People are complaining on a ton of forums online here’s a link to a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Right turn signal doesn’t not work properly. I will press the button where the icon is and nothing happens. The issue is intermittent but apparently all model 3 2024s are affected and tesla doesn’t have a real fix, they’ve replaced peoples steering wheels and they have the same exact issue. It causes distraction and panic when the turn signal doesn’t work as expected. People are complaining on a ton of forums online here’s a link to a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Right turn signal doesn’t not work properly. I will press the button where the icon is and nothing happens. The issue is intermittent but apparently all model 3 2024s are affected and tesla doesn’t have a real fix, they’ve replaced peoples steering wheels and they have the same exact issue. It causes distraction and panic when the turn signal doesn’t work as expected. People are complaining on a ton of forums online here’s a link to a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11601832
Recall Date: Jul 13, 2024
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The blinker buttons get stuck and stop working temporarily. This happens repeatedly and a lot of people online are reporting the same issue. This prevents the blinkers from being turned on and is dangerous!
Corrective Action:
The blinker buttons get stuck and stop working temporarily. This happens repeatedly and a lot of people online are reporting the same issue. This prevents the blinkers from being turned on and is dangerous!
Additional Notes:
The blinker buttons get stuck and stop working temporarily. This happens repeatedly and a lot of people online are reporting the same issue. This prevents the blinkers from being turned on and is dangerous!
Mfg Campaign: 11599865
Recall Date: Jul 7, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. Blinker button trim/keycaps occasionally become physically stuck in the default (unpressed, open) position. Clicking the buttons at an angle sometimes remediates the issue but not consistently. As a result, the blinkers are physically inaccessible for lane changes. 2. The blinker buttons occasionally signal the incorrect way when depressed. For example, clicking the left signal results in a right-sided signal. Seems to also be a physical issue. These defects can be a hazard to other drivers because of improper use of blinker signals. Component has not yet been inspected by the manufacturer. Malfunctions have been occuring since receiving the vehicle and occurs seemingly at random.
Corrective Action:
1. Blinker button trim/keycaps occasionally become physically stuck in the default (unpressed, open) position. Clicking the buttons at an angle sometimes remediates the issue but not consistently. As a result, the blinkers are physically inaccessible for lane changes. 2. The blinker buttons occasionally signal the incorrect way when depressed. For example, clicking the left signal results in a right-sided signal. Seems to also be a physical issue. These defects can be a hazard to other drivers because of improper use of blinker signals. Component has not yet been inspected by the manufacturer. Malfunctions have been occuring since receiving the vehicle and occurs seemingly at random.
Additional Notes:
1. Blinker button trim/keycaps occasionally become physically stuck in the default (unpressed, open) position. Clicking the buttons at an angle sometimes remediates the issue but not consistently. As a result, the blinkers are physically inaccessible for lane changes. 2. The blinker buttons occasionally signal the incorrect way when depressed. For example, clicking the left signal results in a right-sided signal. Seems to also be a physical issue. These defects can be a hazard to other drivers because of improper use of blinker signals. Component has not yet been inspected by the manufacturer. Malfunctions have been occuring since receiving the vehicle and occurs seemingly at random.
Mfg Campaign: 11597350
Recall Date: Jun 27, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The new Tesla 3 Highland has eliminated the driving wheel stalks and in order to signal a turn, one has to press on one of two side-by-side areas of the steering wheel. After many years of pushing the stalks to indicate a turn, it's not easy to determine which part of the wheel to press to signal a turn or lane change. I have to look at the wheel to do this, which is clearly a safety issue. Better to have Tesla reprogram the wheel to have a left turn signal on the left side of the wheel and the right of the steering wheel to signal a right turn. The windshield wiper area of the wheel an be move to the left side and the right turn signal can go in its place . I assume that it's all computerized and after the coding done, Tesla can send out new decals to indicate the change on the wheel.
Corrective Action:
The new Tesla 3 Highland has eliminated the driving wheel stalks and in order to signal a turn, one has to press on one of two side-by-side areas of the steering wheel. After many years of pushing the stalks to indicate a turn, it's not easy to determine which part of the wheel to press to signal a turn or lane change. I have to look at the wheel to do this, which is clearly a safety issue. Better to have Tesla reprogram the wheel to have a left turn signal on the left side of the wheel and the right of the steering wheel to signal a right turn. The windshield wiper area of the wheel an be move to the left side and the right turn signal can go in its place . I assume that it's all computerized and after the coding done, Tesla can send out new decals to indicate the change on the wheel.
Additional Notes:
The new Tesla 3 Highland has eliminated the driving wheel stalks and in order to signal a turn, one has to press on one of two side-by-side areas of the steering wheel. After many years of pushing the stalks to indicate a turn, it's not easy to determine which part of the wheel to press to signal a turn or lane change. I have to look at the wheel to do this, which is clearly a safety issue. Better to have Tesla reprogram the wheel to have a left turn signal on the left side of the wheel and the right of the steering wheel to signal a right turn. The windshield wiper area of the wheel an be move to the left side and the right turn signal can go in its place . I assume that it's all computerized and after the coding done, Tesla can send out new decals to indicate the change on the wheel.
Mfg Campaign: 11597362
Recall Date: Jun 27, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering wheel buttons fail to activate turn signals no matter how hard they are pressed intermittently. Occurrences happens around 15% of the times when changing lanes or requiring signaling leading to increased danger due to failure of turn signals. Manifacturer has replaced steering wheel and problem still exists with no resolution. When presented to service center subsequently, I am instead recommended to correct fixing hand location and posture, which does not rectify the issue.
Corrective Action:
Steering wheel buttons fail to activate turn signals no matter how hard they are pressed intermittently. Occurrences happens around 15% of the times when changing lanes or requiring signaling leading to increased danger due to failure of turn signals. Manifacturer has replaced steering wheel and problem still exists with no resolution. When presented to service center subsequently, I am instead recommended to correct fixing hand location and posture, which does not rectify the issue.
Additional Notes:
Steering wheel buttons fail to activate turn signals no matter how hard they are pressed intermittently. Occurrences happens around 15% of the times when changing lanes or requiring signaling leading to increased danger due to failure of turn signals. Manifacturer has replaced steering wheel and problem still exists with no resolution. When presented to service center subsequently, I am instead recommended to correct fixing hand location and posture, which does not rectify the issue.
Mfg Campaign: 11596894
Recall Date: Jun 26, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.
Corrective Action:
Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.
Additional Notes:
Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.
Mfg Campaign: 11596590
Recall Date: Jun 25, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.
Corrective Action:
Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.
Additional Notes:
Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.
Mfg Campaign: 11596590
Recall Date: Jun 25, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Turn signal buttons are sticking regularly, preventing turn singal lights from flashing to make safe lane changes
Corrective Action:
Turn signal buttons are sticking regularly, preventing turn singal lights from flashing to make safe lane changes
Additional Notes:
Turn signal buttons are sticking regularly, preventing turn singal lights from flashing to make safe lane changes
Mfg Campaign: 11594118
Recall Date: Jun 13, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Turn signal buttons are sticking regularly, preventing turn singal lights from flashing to make safe lane changes
Corrective Action:
Turn signal buttons are sticking regularly, preventing turn singal lights from flashing to make safe lane changes
Additional Notes:
Turn signal buttons are sticking regularly, preventing turn singal lights from flashing to make safe lane changes
Mfg Campaign: 11594118
Recall Date: Jun 13, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The horn stops working after rain. Took the vehicle to Tesla and they stated that this was expected after heavy rain. This is a safety issue because you cannot honk to warn other vehicles or pedestrians as an issue issue, even after the rain until the whole thing dries out
Corrective Action:
The horn stops working after rain. Took the vehicle to Tesla and they stated that this was expected after heavy rain. This is a safety issue because you cannot honk to warn other vehicles or pedestrians as an issue issue, even after the rain until the whole thing dries out
Additional Notes:
The horn stops working after rain. Took the vehicle to Tesla and they stated that this was expected after heavy rain. This is a safety issue because you cannot honk to warn other vehicles or pedestrians as an issue issue, even after the rain until the whole thing dries out
Mfg Campaign: 11594150
Recall Date: Jun 13, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This car has a new, unique design for activating turn signals. The right and left turn signals are buttons on the steering wheel. The buttons need to be pushed to activate the left or right turn indicators for the car. But the buttons do not work all the time. I thought it was a finger placement issue, but have confirmed it is not that. Instead, the buttons simply become stuck and cannot be depressed. This is very dangerous when I cannot signal to change lanes on the road or freeway, or signal to indicate when I will make turns. An Internet search has revealed this is a common problem for this vehicle model, according to various message boards.
Corrective Action:
This car has a new, unique design for activating turn signals. The right and left turn signals are buttons on the steering wheel. The buttons need to be pushed to activate the left or right turn indicators for the car. But the buttons do not work all the time. I thought it was a finger placement issue, but have confirmed it is not that. Instead, the buttons simply become stuck and cannot be depressed. This is very dangerous when I cannot signal to change lanes on the road or freeway, or signal to indicate when I will make turns. An Internet search has revealed this is a common problem for this vehicle model, according to various message boards.
Additional Notes:
This car has a new, unique design for activating turn signals. The right and left turn signals are buttons on the steering wheel. The buttons need to be pushed to activate the left or right turn indicators for the car. But the buttons do not work all the time. I thought it was a finger placement issue, but have confirmed it is not that. Instead, the buttons simply become stuck and cannot be depressed. This is very dangerous when I cannot signal to change lanes on the road or freeway, or signal to indicate when I will make turns. An Internet search has revealed this is a common problem for this vehicle model, according to various message boards.
Mfg Campaign: 11594292
Recall Date: Jun 13, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Turn signals occasionally are not working . Electrical buttons get stuck and will not allow me to signal right or left
Corrective Action:
Turn signals occasionally are not working . Electrical buttons get stuck and will not allow me to signal right or left
Additional Notes:
Turn signals occasionally are not working . Electrical buttons get stuck and will not allow me to signal right or left
Mfg Campaign: 11593344
Recall Date: Jun 10, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I took delivery of my ordered 2024 Tesla Model 3 LR 3/30/2024. Later in the day when I put the car into reverse, I had no back-up view on the touch screen. When it occurred, it also froze the illustrated car on the touch screen when car was put into Drive. There was also no movement of the vehicle on the touch screen's map. After contacting Tesla two times and rebooting the touch screen, I was asked to do time stamps on the date and time when the problem occurred, which I did. The problem comes and goes which, in addition to the noted problems, also results in Park Assist being unavailable. I had an appt on Memorial Day to bring the car to my Service Center so it could figure out what the problem was. I was given a loaner older model Model 3 to use while it was in the shop. When I picked up the car, I was told it "may be" the rear-view camera, which was not in stock and had to be ordered. I was scheduled for a Mobile Service visit to have it installed while working from home the following week, which it was. Later in the day when I was going to the grocery store, I encountered the exact same problems after putting the car into reverse: no back-up view; frozen illustrated car on the touch screen; no movement on the right-side map; and no Park Assist availability. That evening (Friday, 6/07) I contacted my SC to let it know what happened, and asked "What's next?" I'm still awaiting a response. Today I contacted my SC by phone and was told to bring it in again, but that such appt would be weeks away. I contacted the Tesla Consumer Assistance # later this morning and was told it would contact my Service Center about expediting an appt; I'm to hear from it within 24 hours about setting an expedited appt. As of this writing, it's only been about 10 hours since my call. Hopefully I'll hear from the SC tomorrow morning. I'm very discouraged as I had hoped to show the car off in the coming weeks to friends and family and go on a mini-vacation. Nearly 2.5 months & counting.
Corrective Action:
I took delivery of my ordered 2024 Tesla Model 3 LR 3/30/2024. Later in the day when I put the car into reverse, I had no back-up view on the touch screen. When it occurred, it also froze the illustrated car on the touch screen when car was put into Drive. There was also no movement of the vehicle on the touch screen's map. After contacting Tesla two times and rebooting the touch screen, I was asked to do time stamps on the date and time when the problem occurred, which I did. The problem comes and goes which, in addition to the noted problems, also results in Park Assist being unavailable. I had an appt on Memorial Day to bring the car to my Service Center so it could figure out what the problem was. I was given a loaner older model Model 3 to use while it was in the shop. When I picked up the car, I was told it "may be" the rear-view camera, which was not in stock and had to be ordered. I was scheduled for a Mobile Service visit to have it installed while working from home the following week, which it was. Later in the day when I was going to the grocery store, I encountered the exact same problems after putting the car into reverse: no back-up view; frozen illustrated car on the touch screen; no movement on the right-side map; and no Park Assist availability. That evening (Friday, 6/07) I contacted my SC to let it know what happened, and asked "What's next?" I'm still awaiting a response. Today I contacted my SC by phone and was told to bring it in again, but that such appt would be weeks away. I contacted the Tesla Consumer Assistance # later this morning and was told it would contact my Service Center about expediting an appt; I'm to hear from it within 24 hours about setting an expedited appt. As of this writing, it's only been about 10 hours since my call. Hopefully I'll hear from the SC tomorrow morning. I'm very discouraged as I had hoped to show the car off in the coming weeks to friends and family and go on a mini-vacation. Nearly 2.5 months & counting.
Additional Notes:
I took delivery of my ordered 2024 Tesla Model 3 LR 3/30/2024. Later in the day when I put the car into reverse, I had no back-up view on the touch screen. When it occurred, it also froze the illustrated car on the touch screen when car was put into Drive. There was also no movement of the vehicle on the touch screen's map. After contacting Tesla two times and rebooting the touch screen, I was asked to do time stamps on the date and time when the problem occurred, which I did. The problem comes and goes which, in addition to the noted problems, also results in Park Assist being unavailable. I had an appt on Memorial Day to bring the car to my Service Center so it could figure out what the problem was. I was given a loaner older model Model 3 to use while it was in the shop. When I picked up the car, I was told it "may be" the rear-view camera, which was not in stock and had to be ordered. I was scheduled for a Mobile Service visit to have it installed while working from home the following week, which it was. Later in the day when I was going to the grocery store, I encountered the exact same problems after putting the car into reverse: no back-up view; frozen illustrated car on the touch screen; no movement on the right-side map; and no Park Assist availability. That evening (Friday, 6/07) I contacted my SC to let it know what happened, and asked "What's next?" I'm still awaiting a response. Today I contacted my SC by phone and was told to bring it in again, but that such appt would be weeks away. I contacted the Tesla Consumer Assistance # later this morning and was told it would contact my Service Center about expediting an appt; I'm to hear from it within 24 hours about setting an expedited appt. As of this writing, it's only been about 10 hours since my call. Hopefully I'll hear from the SC tomorrow morning. I'm very discouraged as I had hoped to show the car off in the coming weeks to friends and family and go on a mini-vacation. Nearly 2.5 months & counting.
Mfg Campaign: 11593537
Recall Date: Jun 10, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Corrective Action:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Additional Notes:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Mfg Campaign: 11593228
Recall Date: Jun 8, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Corrective Action:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Additional Notes:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Mfg Campaign: 11593228
Recall Date: Jun 8, 2024
Tesla, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Corrective Action:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Additional Notes:
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Mfg Campaign: 11593228
Recall Date: Jun 8, 2024
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The turn signal indicator buttons fail to work consistently. About 30% of the time when I try to indicate a turn or lane change the button does not respond. It is sort of stuck in place. Not being able to show an intent to turn is a serious safety issue in heavy traffic.
Corrective Action:
The turn signal indicator buttons fail to work consistently. About 30% of the time when I try to indicate a turn or lane change the button does not respond. It is sort of stuck in place. Not being able to show an intent to turn is a serious safety issue in heavy traffic.
Additional Notes:
The turn signal indicator buttons fail to work consistently. About 30% of the time when I try to indicate a turn or lane change the button does not respond. It is sort of stuck in place. Not being able to show an intent to turn is a serious safety issue in heavy traffic.
Mfg Campaign: 11593034
Recall Date: Jun 7, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The turn signal indicator buttons fail to work consistently. About 30% of the time when I try to indicate a turn or lane change the button does not respond. It is sort of stuck in place. Not being able to show an intent to turn is a serious safety issue in heavy traffic.
Corrective Action:
The turn signal indicator buttons fail to work consistently. About 30% of the time when I try to indicate a turn or lane change the button does not respond. It is sort of stuck in place. Not being able to show an intent to turn is a serious safety issue in heavy traffic.
Additional Notes:
The turn signal indicator buttons fail to work consistently. About 30% of the time when I try to indicate a turn or lane change the button does not respond. It is sort of stuck in place. Not being able to show an intent to turn is a serious safety issue in heavy traffic.
Mfg Campaign: 11593034
Recall Date: Jun 7, 2024
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Two issues regarding vehicle turn signals not working as intended: Issue #1: Sometimes, vehicle turn signal turns on for the opposite direction than intended. Narrowly missed a few accidents because of this issue, and I have been honked at and flipped off by drivers thinking I'm a careless driver. This issue can be replicated on demand. Issue #2: The turn signal buttons on the steering wheel lock up and no matter how hard I press, does not turn on. Creates a safety hazard when trying to change lanes, merge, or exit where I cannot communicate intent to other drivers. This issue happens randomly & resolves itself after about 10 seconds. Both of these issues were brought to the notice of the manufacturer, but service technicians were not concerned about the issue. Wanted me to leave the car behind for an extended period with no loaner car or rental provided. I cannot afford to do that not knowing how long I'm going to be without transportation.
Corrective Action:
Two issues regarding vehicle turn signals not working as intended: Issue #1: Sometimes, vehicle turn signal turns on for the opposite direction than intended. Narrowly missed a few accidents because of this issue, and I have been honked at and flipped off by drivers thinking I'm a careless driver. This issue can be replicated on demand. Issue #2: The turn signal buttons on the steering wheel lock up and no matter how hard I press, does not turn on. Creates a safety hazard when trying to change lanes, merge, or exit where I cannot communicate intent to other drivers. This issue happens randomly & resolves itself after about 10 seconds. Both of these issues were brought to the notice of the manufacturer, but service technicians were not concerned about the issue. Wanted me to leave the car behind for an extended period with no loaner car or rental provided. I cannot afford to do that not knowing how long I'm going to be without transportation.
Additional Notes:
Two issues regarding vehicle turn signals not working as intended: Issue #1: Sometimes, vehicle turn signal turns on for the opposite direction than intended. Narrowly missed a few accidents because of this issue, and I have been honked at and flipped off by drivers thinking I'm a careless driver. This issue can be replicated on demand. Issue #2: The turn signal buttons on the steering wheel lock up and no matter how hard I press, does not turn on. Creates a safety hazard when trying to change lanes, merge, or exit where I cannot communicate intent to other drivers. This issue happens randomly & resolves itself after about 10 seconds. Both of these issues were brought to the notice of the manufacturer, but service technicians were not concerned about the issue. Wanted me to leave the car behind for an extended period with no loaner car or rental provided. I cannot afford to do that not knowing how long I'm going to be without transportation.
Mfg Campaign: 11589309
Recall Date: May 17, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The left and right turn signal indicator buttons gets stuck sometimes. But I noticed on my vehicle it is the left turn indicator button is the one gets stuck most. When it is stuck I cannot make left turn signal. Before I asked Tesla to fix it the issue happens every time on my 8 mile trip. After Tesla attempted to fix it it happens a lot less now but this could mean it can go worse as the component wears out. This can put me and others at risk as sometimes I get panicked and depending on the situation.
Corrective Action:
The left and right turn signal indicator buttons gets stuck sometimes. But I noticed on my vehicle it is the left turn indicator button is the one gets stuck most. When it is stuck I cannot make left turn signal. Before I asked Tesla to fix it the issue happens every time on my 8 mile trip. After Tesla attempted to fix it it happens a lot less now but this could mean it can go worse as the component wears out. This can put me and others at risk as sometimes I get panicked and depending on the situation.
Additional Notes:
The left and right turn signal indicator buttons gets stuck sometimes. But I noticed on my vehicle it is the left turn indicator button is the one gets stuck most. When it is stuck I cannot make left turn signal. Before I asked Tesla to fix it the issue happens every time on my 8 mile trip. After Tesla attempted to fix it it happens a lot less now but this could mean it can go worse as the component wears out. This can put me and others at risk as sometimes I get panicked and depending on the situation.
Mfg Campaign: 11588361
Recall Date: May 13, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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