Complaints & Recalls
Official Safety Recalls - Important!
43 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model 3 and 2021 Model Y vehicles. The fisheye and narrow camera cable terminals were incorrectly installed in the cable harness connector, resulting in swapped camera views.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-17-007
Recall Date: May 9, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021, 2023 Model 3 vehicles. The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-20-006
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Consumer Complaints
1.1K ComplaintsTesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
During a 144 mile trip, my late 2021 Model 3 "phantom-braked" 4 separate times in just one day. Meaning the car saw some imaginary object in front of it and proceeded to slam on the brakes with traffic behind me. The first two occurrences this day were due to what I'm assuming is the shadow of two Semis. The third occurrence was after driving past a van on the shoulder with the autopilot system off. The last occurrence, before I seriously began to feel unsafe in this car, occurred when about to cross below an overpass with nonexistent traffic in front of me. Up until this specific day, I've experienced 4 phantom braking events spread across 4 months and 4500 miles. After today, and an additional 4 occurrences of phantom braking added within a few miles, my model 3 feels unsafe to me
Corrective Action:
During a 144 mile trip, my late 2021 Model 3 "phantom-braked" 4 separate times in just one day. Meaning the car saw some imaginary object in front of it and proceeded to slam on the brakes with traffic behind me. The first two occurrences this day were due to what I'm assuming is the shadow of two Semis. The third occurrence was after driving past a van on the shoulder with the autopilot system off. The last occurrence, before I seriously began to feel unsafe in this car, occurred when about to cross below an overpass with nonexistent traffic in front of me. Up until this specific day, I've experienced 4 phantom braking events spread across 4 months and 4500 miles. After today, and an additional 4 occurrences of phantom braking added within a few miles, my model 3 feels unsafe to me
Additional Notes:
During a 144 mile trip, my late 2021 Model 3 "phantom-braked" 4 separate times in just one day. Meaning the car saw some imaginary object in front of it and proceeded to slam on the brakes with traffic behind me. The first two occurrences this day were due to what I'm assuming is the shadow of two Semis. The third occurrence was after driving past a van on the shoulder with the autopilot system off. The last occurrence, before I seriously began to feel unsafe in this car, occurred when about to cross below an overpass with nonexistent traffic in front of me. Up until this specific day, I've experienced 4 phantom braking events spread across 4 months and 4500 miles. After today, and an additional 4 occurrences of phantom braking added within a few miles, my model 3 feels unsafe to me
Mfg Campaign: 11450047
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Phantom breaking has occurred regularly with this vehicle when using adaptive cruise control on two-lane roads. Oncoming traffic in the opposite lane will cause the vehicle to suddenly decelerate, which has led to moments where the vehicle was rear ended. This has most typically occurred during curves in the road. There has never been a valid reason for the sudden deceleration, and the car is apparently confusing the oncoming vehicle with a imminent danger.
Corrective Action:
Phantom breaking has occurred regularly with this vehicle when using adaptive cruise control on two-lane roads. Oncoming traffic in the opposite lane will cause the vehicle to suddenly decelerate, which has led to moments where the vehicle was rear ended. This has most typically occurred during curves in the road. There has never been a valid reason for the sudden deceleration, and the car is apparently confusing the oncoming vehicle with a imminent danger.
Additional Notes:
Phantom breaking has occurred regularly with this vehicle when using adaptive cruise control on two-lane roads. Oncoming traffic in the opposite lane will cause the vehicle to suddenly decelerate, which has led to moments where the vehicle was rear ended. This has most typically occurred during curves in the road. There has never been a valid reason for the sudden deceleration, and the car is apparently confusing the oncoming vehicle with a imminent danger.
Mfg Campaign: 11450052
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Phantom breaking has occurred regularly with this vehicle when using adaptive cruise control on two-lane roads. Oncoming traffic in the opposite lane will cause the vehicle to suddenly decelerate, which has led to moments where the vehicle was rear ended. This has most typically occurred during curves in the road. There has never been a valid reason for the sudden deceleration, and the car is apparently confusing the oncoming vehicle with a imminent danger.
Corrective Action:
Phantom breaking has occurred regularly with this vehicle when using adaptive cruise control on two-lane roads. Oncoming traffic in the opposite lane will cause the vehicle to suddenly decelerate, which has led to moments where the vehicle was rear ended. This has most typically occurred during curves in the road. There has never been a valid reason for the sudden deceleration, and the car is apparently confusing the oncoming vehicle with a imminent danger.
Additional Notes:
Phantom breaking has occurred regularly with this vehicle when using adaptive cruise control on two-lane roads. Oncoming traffic in the opposite lane will cause the vehicle to suddenly decelerate, which has led to moments where the vehicle was rear ended. This has most typically occurred during curves in the road. There has never been a valid reason for the sudden deceleration, and the car is apparently confusing the oncoming vehicle with a imminent danger.
Mfg Campaign: 11450052
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When using Autopilot and/or cruise control, the vehicle will brake hard for absolutely no reason. For example, when driving at highway speeds, the vehicle will drop from 70 mph to 45 mph in an instant. In my experience, it tends to happen when there are sudden changes in ambient light.
Corrective Action:
When using Autopilot and/or cruise control, the vehicle will brake hard for absolutely no reason. For example, when driving at highway speeds, the vehicle will drop from 70 mph to 45 mph in an instant. In my experience, it tends to happen when there are sudden changes in ambient light.
Additional Notes:
When using Autopilot and/or cruise control, the vehicle will brake hard for absolutely no reason. For example, when driving at highway speeds, the vehicle will drop from 70 mph to 45 mph in an instant. In my experience, it tends to happen when there are sudden changes in ambient light.
Mfg Campaign: 11450060
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Corrective Action:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Additional Notes:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Mfg Campaign: 11450068
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Corrective Action:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Additional Notes:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Mfg Campaign: 11450068
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Corrective Action:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Additional Notes:
The vehicle will unexpectedly slam on the brakes while using the Traffic Aware Cruise Control. I've noticed it happens mostly on two lane highways with oncoming traffic or heavy shadows on the road. It will also happen on interstates when a shadow is on the road or a dark patch. I'm afraid I will be rear ended if this continues.
Mfg Campaign: 11450068
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On a recent road trip from CA to UT while driving on four lane roads whenever I had Traffic-Aware Cruise Control enabled and approached a large vehicle from the passing lane the vehicle would suddenly slam on the brakes, dropping 15-25 mph in seconds, it would also do this for zero apparent reason when there was no other vehicles or objects within sight. Several times it almost caused a collision when a vehicle was following to closely behind us. I had to disable and stop using the feature to avoid a possible rear end collision!
Corrective Action:
On a recent road trip from CA to UT while driving on four lane roads whenever I had Traffic-Aware Cruise Control enabled and approached a large vehicle from the passing lane the vehicle would suddenly slam on the brakes, dropping 15-25 mph in seconds, it would also do this for zero apparent reason when there was no other vehicles or objects within sight. Several times it almost caused a collision when a vehicle was following to closely behind us. I had to disable and stop using the feature to avoid a possible rear end collision!
Additional Notes:
On a recent road trip from CA to UT while driving on four lane roads whenever I had Traffic-Aware Cruise Control enabled and approached a large vehicle from the passing lane the vehicle would suddenly slam on the brakes, dropping 15-25 mph in seconds, it would also do this for zero apparent reason when there was no other vehicles or objects within sight. Several times it almost caused a collision when a vehicle was following to closely behind us. I had to disable and stop using the feature to avoid a possible rear end collision!
Mfg Campaign: 11450070
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Since purchasing my Tesla new in 6/21, I've been experiencing random and dangerous "Phantom Braking" where the vehicle will suddenly brake hard on the highway for no reason. On a few occasions, this created a hazard for motorists behind me. This has been occurring in rural and urban settings with the vehicle's cruise control or AutoPilot set. It doesn't matter which system I use, phantom braking is persistent in both. I contacted Tesla service twice on this issue and each time I was informed "no malfunction found with sensors or vehicle operation." I was hopeful that Tesla would release a software update to mitigate this issue (other Tesla owners have voiced this issue on social media and forums), however nothing has been resolved in the 7 months I've owned this vehicle.
Corrective Action:
Since purchasing my Tesla new in 6/21, I've been experiencing random and dangerous "Phantom Braking" where the vehicle will suddenly brake hard on the highway for no reason. On a few occasions, this created a hazard for motorists behind me. This has been occurring in rural and urban settings with the vehicle's cruise control or AutoPilot set. It doesn't matter which system I use, phantom braking is persistent in both. I contacted Tesla service twice on this issue and each time I was informed "no malfunction found with sensors or vehicle operation." I was hopeful that Tesla would release a software update to mitigate this issue (other Tesla owners have voiced this issue on social media and forums), however nothing has been resolved in the 7 months I've owned this vehicle.
Additional Notes:
Since purchasing my Tesla new in 6/21, I've been experiencing random and dangerous "Phantom Braking" where the vehicle will suddenly brake hard on the highway for no reason. On a few occasions, this created a hazard for motorists behind me. This has been occurring in rural and urban settings with the vehicle's cruise control or AutoPilot set. It doesn't matter which system I use, phantom braking is persistent in both. I contacted Tesla service twice on this issue and each time I was informed "no malfunction found with sensors or vehicle operation." I was hopeful that Tesla would release a software update to mitigate this issue (other Tesla owners have voiced this issue on social media and forums), however nothing has been resolved in the 7 months I've owned this vehicle.
Mfg Campaign: 11449801
Recall Date: Feb 1, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Since purchasing my Tesla new in 6/21, I've been experiencing random and dangerous "Phantom Braking" where the vehicle will suddenly brake hard on the highway for no reason. On a few occasions, this created a hazard for motorists behind me. This has been occurring in rural and urban settings with the vehicle's cruise control or AutoPilot set. It doesn't matter which system I use, phantom braking is persistent in both. I contacted Tesla service twice on this issue and each time I was informed "no malfunction found with sensors or vehicle operation." I was hopeful that Tesla would release a software update to mitigate this issue (other Tesla owners have voiced this issue on social media and forums), however nothing has been resolved in the 7 months I've owned this vehicle.
Corrective Action:
Since purchasing my Tesla new in 6/21, I've been experiencing random and dangerous "Phantom Braking" where the vehicle will suddenly brake hard on the highway for no reason. On a few occasions, this created a hazard for motorists behind me. This has been occurring in rural and urban settings with the vehicle's cruise control or AutoPilot set. It doesn't matter which system I use, phantom braking is persistent in both. I contacted Tesla service twice on this issue and each time I was informed "no malfunction found with sensors or vehicle operation." I was hopeful that Tesla would release a software update to mitigate this issue (other Tesla owners have voiced this issue on social media and forums), however nothing has been resolved in the 7 months I've owned this vehicle.
Additional Notes:
Since purchasing my Tesla new in 6/21, I've been experiencing random and dangerous "Phantom Braking" where the vehicle will suddenly brake hard on the highway for no reason. On a few occasions, this created a hazard for motorists behind me. This has been occurring in rural and urban settings with the vehicle's cruise control or AutoPilot set. It doesn't matter which system I use, phantom braking is persistent in both. I contacted Tesla service twice on this issue and each time I was informed "no malfunction found with sensors or vehicle operation." I was hopeful that Tesla would release a software update to mitigate this issue (other Tesla owners have voiced this issue on social media and forums), however nothing has been resolved in the 7 months I've owned this vehicle.
Mfg Campaign: 11449801
Recall Date: Feb 1, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Corrective Action:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Additional Notes:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Mfg Campaign: 11449816
Recall Date: Feb 1, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Corrective Action:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Additional Notes:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Mfg Campaign: 11449816
Recall Date: Feb 1, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Corrective Action:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Additional Notes:
Emergency braking is applied while using adaptive cruise or autopilot. This happens on two lane undivided roads with larger vehicles approaching on the opposite side. It does not happen with cars or pick ups. For no reason the forward collision warning will sound and emergency braking is applied. If a vehicle is behind my car I would have been rear ended. I have sent error reports over the air to Tesla at the moment. I also brought my car into service and documented this issue. They did recalibrate the forward cameras but no difference was seen. Just out of the blue the car will.reduce speed by 20 mph. In my video the speed went from 46 to 29. The funny thing is it did not slow fir the oversized truck. I have videos if the incidents but I cannot upload them on here.
Mfg Campaign: 11449816
Recall Date: Feb 1, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS
Potential Consequences:
While driving in cruise control at set at 75mph, the car suddenly started to slow down. (Note, the nearest car ahead of me was at least 15 car lengths away and was not braking, so it should not have affected my speed) When I tried to accelerate, the car continued to de-accelerate. I looked at the screen and it indicated that cruise control was set at 50. When the car reached 50 mph, it stopped de-accelerating and I was able to increase my speed. I tapped the brake to get out of cruise control and continued my trip.
Corrective Action:
While driving in cruise control at set at 75mph, the car suddenly started to slow down. (Note, the nearest car ahead of me was at least 15 car lengths away and was not braking, so it should not have affected my speed) When I tried to accelerate, the car continued to de-accelerate. I looked at the screen and it indicated that cruise control was set at 50. When the car reached 50 mph, it stopped de-accelerating and I was able to increase my speed. I tapped the brake to get out of cruise control and continued my trip.
Additional Notes:
While driving in cruise control at set at 75mph, the car suddenly started to slow down. (Note, the nearest car ahead of me was at least 15 car lengths away and was not braking, so it should not have affected my speed) When I tried to accelerate, the car continued to de-accelerate. I looked at the screen and it indicated that cruise control was set at 50. When the car reached 50 mph, it stopped de-accelerating and I was able to increase my speed. I tapped the brake to get out of cruise control and continued my trip.
Mfg Campaign: 11449538
Recall Date: Jan 31, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Corrective Action:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Additional Notes:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Mfg Campaign: 11449562
Recall Date: Jan 31, 2022
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Corrective Action:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Additional Notes:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Mfg Campaign: 11449562
Recall Date: Jan 31, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Corrective Action:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Additional Notes:
Hello, Driving on a snowy road around 20 MPH. Attempted to slow down in a straight line, used the brakes to try and slow vehicle to go into a driveway. Vehicle would not respond to any inputs. The brake pedal seemed frozen, coming off and back on the brake pedal did not change anything. There sounded like an ABS pulsing but it was not working. Post accident pictures showed it looked like the car was dragging one axle like it was locked in the snow. Car ending up grazing a mailbox post and afterword said 'take control'. I believe the car tried to do an automated braking maneuver which did not work. The road was covered in 1-2" of snow and the mailbox would have been a reference point in the distance. When turning the steering wheel away from the object that was hit, the car continued to go straight like the wheels were not attached. The car never veered left or right during this whole event even though i tried to turn.
Mfg Campaign: 11449562
Recall Date: Jan 31, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Corrective Action:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Additional Notes:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Mfg Campaign: 11449493
Recall Date: Jan 30, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Corrective Action:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Additional Notes:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Mfg Campaign: 11449493
Recall Date: Jan 30, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Corrective Action:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Additional Notes:
Purchased my Model 3 in August 2021. Autopilot and cruise control features worked flawlessly for the first few months of ownership. In September of 2021 after a software update, the vehicle started to perform unsafe reactions while on autopilot or cruise control. If any large vehicle like a semi-truck or vans were traveling in the opposite direction of travel on any two lane road, cruise control or autopilot will slam on the breaks and activate the forward collision warning tones. Reactions like this from driver assist technology could easily result in a multi-car accident. While commuting on a busy road (10 miles) on cruise control/autopilot, this issue could occur over 10 times on one drive. While making contact with Tesla service in September, a representative said that Tesla's autopilot software team was aware of the issue affecting Model 3's similar to my VIN. The representative ensured that the team was working on a software update to fix this issue. This problem continued until January 13th when I had a service appointment where I stated the same issue. The technician wanted a ride to experience the issue the car had. After getting the issue to reoccur, the technician stated that "he had never seen this problem before." After he fixed an unrelated issue with the car, he reassured me that the issue is know by Tesla and they were working on a software update to resolve the issue. After over three months with this major safety defect, I am reporting this issue to NHTSA.
Mfg Campaign: 11449493
Recall Date: Jan 30, 2022
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