Complaints & Recalls
Official Safety Recalls - Important!
43 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model 3 and 2021 Model Y vehicles. The fisheye and narrow camera cable terminals were incorrectly installed in the cable harness connector, resulting in swapped camera views.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-17-007
Recall Date: May 9, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021, 2023 Model 3 vehicles. The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-20-006
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Consumer Complaints
1.1K ComplaintsTesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Corrective Action:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Additional Notes:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Mfg Campaign: 11450496
Recall Date: Feb 4, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Corrective Action:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Additional Notes:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Mfg Campaign: 11450496
Recall Date: Feb 4, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Corrective Action:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Additional Notes:
When the car is in assisted autopilot, the vehicle will brake very hard when not necessary.
Mfg Campaign: 11450496
Recall Date: Feb 4, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Phantom braking occurs about once every 15-20 minutes of long distance highway driving while using Tesla Autopilot. Specifically, for no apparent reason, with no obstacle in front or near the car, while driving highway speed on Autopilot, the car suddenly slams on the brakes on its own.
Corrective Action:
Phantom braking occurs about once every 15-20 minutes of long distance highway driving while using Tesla Autopilot. Specifically, for no apparent reason, with no obstacle in front or near the car, while driving highway speed on Autopilot, the car suddenly slams on the brakes on its own.
Additional Notes:
Phantom braking occurs about once every 15-20 minutes of long distance highway driving while using Tesla Autopilot. Specifically, for no apparent reason, with no obstacle in front or near the car, while driving highway speed on Autopilot, the car suddenly slams on the brakes on its own.
Mfg Campaign: 11450083
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Phantom braking occurs about once every 15-20 minutes of long distance highway driving while using Tesla Autopilot. Specifically, for no apparent reason, with no obstacle in front or near the car, while driving highway speed on Autopilot, the car suddenly slams on the brakes on its own.
Corrective Action:
Phantom braking occurs about once every 15-20 minutes of long distance highway driving while using Tesla Autopilot. Specifically, for no apparent reason, with no obstacle in front or near the car, while driving highway speed on Autopilot, the car suddenly slams on the brakes on its own.
Additional Notes:
Phantom braking occurs about once every 15-20 minutes of long distance highway driving while using Tesla Autopilot. Specifically, for no apparent reason, with no obstacle in front or near the car, while driving highway speed on Autopilot, the car suddenly slams on the brakes on its own.
Mfg Campaign: 11450083
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Corrective Action:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Additional Notes:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Mfg Campaign: 11450117
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Corrective Action:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Additional Notes:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Mfg Campaign: 11450117
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Corrective Action:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Additional Notes:
1. Vehicle brakes for no reason while on Traffic Aware Cruise Control 2. At night on come head lights appear to cause braking while on Traffic Aware Cruise Control. 3. Vehicle brakes for no reason when on Traffic Aware Cruise Control when on two lane road (one lane each direction) when on coming large vehicle approaching. 4. Vehicle brakes for no apparent reason while on Traffic Aware Cruise Control when light conditions cause high contrast shadows on the road.
Mfg Campaign: 11450117
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On several occasions, when the car was on cruise control and for no apparent reason, it suddenly braked from 70/65 mph to 30. Not only was this startling and frightening, it could have caused a rear-end collision, especially on Interstate 66 in VA where cars often follow too close. I contacted Tesla twice about the issue and set up a service appointment. Tesla cancelled the appointment the day before, saying they needed to have specific "time stamps" of the incidents. When I gave them a several day range, they said that wasn't specific enough, that I should drive the car and "time stamp" the next incident. Great idea, Tesla, for me to risk injury so they can get a "time stamp". In a word, they were dismissive and responded as if this were the first they'd heard of such a problem. It is a significant safety issue not only for the driver but for anyone in nearby cars.I have only had the car 4+ months and it terrifies me. The Washington Post had an article this week indicating this is a problem with many Teslas. Now I know I'm not alone. Would appreciate NHTSA's assistance in getting this safety issue resolved.
Corrective Action:
On several occasions, when the car was on cruise control and for no apparent reason, it suddenly braked from 70/65 mph to 30. Not only was this startling and frightening, it could have caused a rear-end collision, especially on Interstate 66 in VA where cars often follow too close. I contacted Tesla twice about the issue and set up a service appointment. Tesla cancelled the appointment the day before, saying they needed to have specific "time stamps" of the incidents. When I gave them a several day range, they said that wasn't specific enough, that I should drive the car and "time stamp" the next incident. Great idea, Tesla, for me to risk injury so they can get a "time stamp". In a word, they were dismissive and responded as if this were the first they'd heard of such a problem. It is a significant safety issue not only for the driver but for anyone in nearby cars.I have only had the car 4+ months and it terrifies me. The Washington Post had an article this week indicating this is a problem with many Teslas. Now I know I'm not alone. Would appreciate NHTSA's assistance in getting this safety issue resolved.
Additional Notes:
On several occasions, when the car was on cruise control and for no apparent reason, it suddenly braked from 70/65 mph to 30. Not only was this startling and frightening, it could have caused a rear-end collision, especially on Interstate 66 in VA where cars often follow too close. I contacted Tesla twice about the issue and set up a service appointment. Tesla cancelled the appointment the day before, saying they needed to have specific "time stamps" of the incidents. When I gave them a several day range, they said that wasn't specific enough, that I should drive the car and "time stamp" the next incident. Great idea, Tesla, for me to risk injury so they can get a "time stamp". In a word, they were dismissive and responded as if this were the first they'd heard of such a problem. It is a significant safety issue not only for the driver but for anyone in nearby cars.I have only had the car 4+ months and it terrifies me. The Washington Post had an article this week indicating this is a problem with many Teslas. Now I know I'm not alone. Would appreciate NHTSA's assistance in getting this safety issue resolved.
Mfg Campaign: 11450127
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On several occasions, when the car was on cruise control and for no apparent reason, it suddenly braked from 70/65 mph to 30. Not only was this startling and frightening, it could have caused a rear-end collision, especially on Interstate 66 in VA where cars often follow too close. I contacted Tesla twice about the issue and set up a service appointment. Tesla cancelled the appointment the day before, saying they needed to have specific "time stamps" of the incidents. When I gave them a several day range, they said that wasn't specific enough, that I should drive the car and "time stamp" the next incident. Great idea, Tesla, for me to risk injury so they can get a "time stamp". In a word, they were dismissive and responded as if this were the first they'd heard of such a problem. It is a significant safety issue not only for the driver but for anyone in nearby cars.I have only had the car 4+ months and it terrifies me. The Washington Post had an article this week indicating this is a problem with many Teslas. Now I know I'm not alone. Would appreciate NHTSA's assistance in getting this safety issue resolved.
Corrective Action:
On several occasions, when the car was on cruise control and for no apparent reason, it suddenly braked from 70/65 mph to 30. Not only was this startling and frightening, it could have caused a rear-end collision, especially on Interstate 66 in VA where cars often follow too close. I contacted Tesla twice about the issue and set up a service appointment. Tesla cancelled the appointment the day before, saying they needed to have specific "time stamps" of the incidents. When I gave them a several day range, they said that wasn't specific enough, that I should drive the car and "time stamp" the next incident. Great idea, Tesla, for me to risk injury so they can get a "time stamp". In a word, they were dismissive and responded as if this were the first they'd heard of such a problem. It is a significant safety issue not only for the driver but for anyone in nearby cars.I have only had the car 4+ months and it terrifies me. The Washington Post had an article this week indicating this is a problem with many Teslas. Now I know I'm not alone. Would appreciate NHTSA's assistance in getting this safety issue resolved.
Additional Notes:
On several occasions, when the car was on cruise control and for no apparent reason, it suddenly braked from 70/65 mph to 30. Not only was this startling and frightening, it could have caused a rear-end collision, especially on Interstate 66 in VA where cars often follow too close. I contacted Tesla twice about the issue and set up a service appointment. Tesla cancelled the appointment the day before, saying they needed to have specific "time stamps" of the incidents. When I gave them a several day range, they said that wasn't specific enough, that I should drive the car and "time stamp" the next incident. Great idea, Tesla, for me to risk injury so they can get a "time stamp". In a word, they were dismissive and responded as if this were the first they'd heard of such a problem. It is a significant safety issue not only for the driver but for anyone in nearby cars.I have only had the car 4+ months and it terrifies me. The Washington Post had an article this week indicating this is a problem with many Teslas. Now I know I'm not alone. Would appreciate NHTSA's assistance in getting this safety issue resolved.
Mfg Campaign: 11450127
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I've had 2 incidents of phantom braking in 13 months of ownership. Both times when using cruise control. Scary stuff.
Corrective Action:
I've had 2 incidents of phantom braking in 13 months of ownership. Both times when using cruise control. Scary stuff.
Additional Notes:
I've had 2 incidents of phantom braking in 13 months of ownership. Both times when using cruise control. Scary stuff.
Mfg Campaign: 11450133
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Corrective Action:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Additional Notes:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Mfg Campaign: 11450134
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Corrective Action:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Additional Notes:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Mfg Campaign: 11450134
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Corrective Action:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Additional Notes:
When using traffic aware cruise control or auto steer the car phantom breaks and issues warning chimes when it senses large vehicles approaching on undivided 2 lane roads. The car also phantom brakes when it misidentifies shadows on these same 2 lane roads. I have almost been rear ended by closely following traffic several times. This has been happening since new. We have been patient, hoping a software update would fix this very well known problem.
Mfg Campaign: 11450134
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Potential Consequences:
Phantom Braking occurs often and cannot use the autopilot.
Corrective Action:
Phantom Braking occurs often and cannot use the autopilot.
Additional Notes:
Phantom Braking occurs often and cannot use the autopilot.
Mfg Campaign: 11450154
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When using the adaptive cruise control on the vehicle, which is the only cruise control there is, the car will often brake hard for no reason, or inappropriate reasons. This most recent incident was a two lane highway (one lane each direction) where oncoming cars who were in their lane would cause the car to think a collision was imminent, start beeping, and brake hard. Another incident appeared to brake for shadows, but I am unsure! Overall the experience, and experiences of many other Tesla owners facing similar problems has caused me to just be unable to use cruise control at all as I fear it could cause an accident.
Corrective Action:
When using the adaptive cruise control on the vehicle, which is the only cruise control there is, the car will often brake hard for no reason, or inappropriate reasons. This most recent incident was a two lane highway (one lane each direction) where oncoming cars who were in their lane would cause the car to think a collision was imminent, start beeping, and brake hard. Another incident appeared to brake for shadows, but I am unsure! Overall the experience, and experiences of many other Tesla owners facing similar problems has caused me to just be unable to use cruise control at all as I fear it could cause an accident.
Additional Notes:
When using the adaptive cruise control on the vehicle, which is the only cruise control there is, the car will often brake hard for no reason, or inappropriate reasons. This most recent incident was a two lane highway (one lane each direction) where oncoming cars who were in their lane would cause the car to think a collision was imminent, start beeping, and brake hard. Another incident appeared to brake for shadows, but I am unsure! Overall the experience, and experiences of many other Tesla owners facing similar problems has caused me to just be unable to use cruise control at all as I fear it could cause an accident.
Mfg Campaign: 11450166
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
When driving at low speeds (below35) we have had 2 instances of the car braking with no obstacles.
Corrective Action:
When driving at low speeds (below35) we have had 2 instances of the car braking with no obstacles.
Additional Notes:
When driving at low speeds (below35) we have had 2 instances of the car braking with no obstacles.
Mfg Campaign: 11450169
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When driving at low speeds (below35) we have had 2 instances of the car braking with no obstacles.
Corrective Action:
When driving at low speeds (below35) we have had 2 instances of the car braking with no obstacles.
Additional Notes:
When driving at low speeds (below35) we have had 2 instances of the car braking with no obstacles.
Mfg Campaign: 11450169
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When driving in several locations near my home, with cruise control engaged (not full driving, just cruise control), the car will suddenly slow to ~20mph and stay at that speed for a few moments, and then accelerate back up to the legal speed limit of 55mph, 60mph, etc. There are no objects on or near the road, no other cars, and it appears to be a problem with the software that identifies if there is an object in the road to automatically reduce speed or slow down. There are no warning chimes, no feedback to the driver of the reason to slow down, no posted speed limit signs, etc. I can duplicate this every time I traverse these roadways. One of the most significant reasons I purchased this vehicle was it's advertised safety features like emergency braking and such. However, with this problem, I either have to disable the auto-braking feature, or not use the driving assist features (like cruise control). This is a significant issue for me, and I have no doubt going from a 60mph roadway to 20mph for no reason will result in me getting rear-ended or at the very least cause problems for drivers behind me.
Corrective Action:
When driving in several locations near my home, with cruise control engaged (not full driving, just cruise control), the car will suddenly slow to ~20mph and stay at that speed for a few moments, and then accelerate back up to the legal speed limit of 55mph, 60mph, etc. There are no objects on or near the road, no other cars, and it appears to be a problem with the software that identifies if there is an object in the road to automatically reduce speed or slow down. There are no warning chimes, no feedback to the driver of the reason to slow down, no posted speed limit signs, etc. I can duplicate this every time I traverse these roadways. One of the most significant reasons I purchased this vehicle was it's advertised safety features like emergency braking and such. However, with this problem, I either have to disable the auto-braking feature, or not use the driving assist features (like cruise control). This is a significant issue for me, and I have no doubt going from a 60mph roadway to 20mph for no reason will result in me getting rear-ended or at the very least cause problems for drivers behind me.
Additional Notes:
When driving in several locations near my home, with cruise control engaged (not full driving, just cruise control), the car will suddenly slow to ~20mph and stay at that speed for a few moments, and then accelerate back up to the legal speed limit of 55mph, 60mph, etc. There are no objects on or near the road, no other cars, and it appears to be a problem with the software that identifies if there is an object in the road to automatically reduce speed or slow down. There are no warning chimes, no feedback to the driver of the reason to slow down, no posted speed limit signs, etc. I can duplicate this every time I traverse these roadways. One of the most significant reasons I purchased this vehicle was it's advertised safety features like emergency braking and such. However, with this problem, I either have to disable the auto-braking feature, or not use the driving assist features (like cruise control). This is a significant issue for me, and I have no doubt going from a 60mph roadway to 20mph for no reason will result in me getting rear-ended or at the very least cause problems for drivers behind me.
Mfg Campaign: 11450199
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving on cruise control only. Autopilot was not engaged. I was cruising at 50mph when it "phantom" braked out of nowhere. It was clear as day in front of me and luckily the car behind me was a hundred yards or so. It abruptly decreased speed to 35mph before I could get back up to speed by manually using the accelerator to override cruise control. This has happened many times and I'm afraid to use such features moving forward.
Corrective Action:
Driving on cruise control only. Autopilot was not engaged. I was cruising at 50mph when it "phantom" braked out of nowhere. It was clear as day in front of me and luckily the car behind me was a hundred yards or so. It abruptly decreased speed to 35mph before I could get back up to speed by manually using the accelerator to override cruise control. This has happened many times and I'm afraid to use such features moving forward.
Additional Notes:
Driving on cruise control only. Autopilot was not engaged. I was cruising at 50mph when it "phantom" braked out of nowhere. It was clear as day in front of me and luckily the car behind me was a hundred yards or so. It abruptly decreased speed to 35mph before I could get back up to speed by manually using the accelerator to override cruise control. This has happened many times and I'm afraid to use such features moving forward.
Mfg Campaign: 11450212
Recall Date: Feb 3, 2022
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