Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON OCTOBER 11, 2020 THE CAR BATTERY DIED. I GOT A JUMP FROM SUBARU SERVICE ON 10/12/20 AND BROUGHT IT TO SUBARU STAMFORD FOR SERVICE. THE TAILGATE OPEN/CLOSE SWITCH WAS STUCK IN THE ON POSITION AND MAY HAVE CAUSED THE BATTERY TO DRAIN. THE SWITCH WAS REPLACED. ON 12/6/20 THE CAR BATTERY DIED AGAIN. I GOT A JUMP FROM SUBARU SERVICE AND THEN DROVE THE CAR FOR 20 MINUTES. ONE HOUR LATER THE BATTERY WAS DEAD. ON 12/7/20 I JUMPED THE BATTERY AND TOOK IT TO SUBARU STAMFORD FOR SERVICE. THE MECHANIC CHECKED ALL ELECTRICAL SYSTEMS AND FOUND NO ISSUES. I ASKED TO HAVE THE BATTERY REPLACED WHICH WAS DONE. NOTE THAT THESE TWO INCIDENTS OCCURRED WHILE I LIVED AT 171 COURTLAND AVE, STAMFORD, CT. I AM MOVING PERMANENTLY TO LONGMONT COLORADO ON 12/13/20.
Corrective Action:
ON OCTOBER 11, 2020 THE CAR BATTERY DIED. I GOT A JUMP FROM SUBARU SERVICE ON 10/12/20 AND BROUGHT IT TO SUBARU STAMFORD FOR SERVICE. THE TAILGATE OPEN/CLOSE SWITCH WAS STUCK IN THE ON POSITION AND MAY HAVE CAUSED THE BATTERY TO DRAIN. THE SWITCH WAS REPLACED. ON 12/6/20 THE CAR BATTERY DIED AGAIN. I GOT A JUMP FROM SUBARU SERVICE AND THEN DROVE THE CAR FOR 20 MINUTES. ONE HOUR LATER THE BATTERY WAS DEAD. ON 12/7/20 I JUMPED THE BATTERY AND TOOK IT TO SUBARU STAMFORD FOR SERVICE. THE MECHANIC CHECKED ALL ELECTRICAL SYSTEMS AND FOUND NO ISSUES. I ASKED TO HAVE THE BATTERY REPLACED WHICH WAS DONE. NOTE THAT THESE TWO INCIDENTS OCCURRED WHILE I LIVED AT 171 COURTLAND AVE, STAMFORD, CT. I AM MOVING PERMANENTLY TO LONGMONT COLORADO ON 12/13/20.
Additional Notes:
ON OCTOBER 11, 2020 THE CAR BATTERY DIED. I GOT A JUMP FROM SUBARU SERVICE ON 10/12/20 AND BROUGHT IT TO SUBARU STAMFORD FOR SERVICE. THE TAILGATE OPEN/CLOSE SWITCH WAS STUCK IN THE ON POSITION AND MAY HAVE CAUSED THE BATTERY TO DRAIN. THE SWITCH WAS REPLACED. ON 12/6/20 THE CAR BATTERY DIED AGAIN. I GOT A JUMP FROM SUBARU SERVICE AND THEN DROVE THE CAR FOR 20 MINUTES. ONE HOUR LATER THE BATTERY WAS DEAD. ON 12/7/20 I JUMPED THE BATTERY AND TOOK IT TO SUBARU STAMFORD FOR SERVICE. THE MECHANIC CHECKED ALL ELECTRICAL SYSTEMS AND FOUND NO ISSUES. I ASKED TO HAVE THE BATTERY REPLACED WHICH WAS DONE. NOTE THAT THESE TWO INCIDENTS OCCURRED WHILE I LIVED AT 171 COURTLAND AVE, STAMFORD, CT. I AM MOVING PERMANENTLY TO LONGMONT COLORADO ON 12/13/20.
Mfg Campaign: 11378617
Recall Date: Dec 9, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY 2ND SUBARU OUTBACK IN 3.5 YEARS, AND IT IS THE 3RD TIME I HAVE TO REPLACE A WINDSHIELD (?!) THIS TIME IT IS ONLY IN 4 MONTHS OLD CAR, 2020 MODEL. I WAS NOT EVEN DRIVING WHEN I NOTICED THE WINDSHIELD CRACK POPPING UP - I WAS PARKED IN FRONT OF MY HOME, JUST STARTED THE CAR TO WARM IT UP. LOWER SECTION IN FRONT OF THE DRIVER'S SEAT, SLIGHTLY TOWARDS THE CENTER. I INSPECTED THE AREA ON THE BOTTOM OF THE WINDSHIELD WHERE IT APPEARED THE FIRST - NO APPARENT IMPACT OF THE ROCK OR SOME OTHER FLYING OBJECT. IT SEEMS LIKE THE GAP ON THE CRACK IS ABOUT 1/2 MM WIDE - LIKE THE PRESSURE FROM THE INSIDE IS TO BLAME FOR THE CRACK? (SEE THE PICTURES). OTHER PEOPLE I KNOW THAT OWN (OR HAVE OWNED) OUTBACKS ALSO HAD THEIR WINDSHIELD CRACKING. I GOOGLED IT ' I SEE THE INFORMATION ABOUT CLASS ACTION LAWSUIT ON THE WEB. HTTPS://WWW.TORQUENEWS.COM/1084/NEW-RULING-SUBARU-CRACKED-WINDSHIELD-LAWSUIT-NOW-ADDS-25M-CARS SOMETHING IS JUST NOT RIGHT HERE. SUBARU NEEDS TO STEP UP AND OWN IT, BEFORE SOMETHING HAPPENS TO ONE OF THEIR CUSTOMERS.
Corrective Action:
MY 2ND SUBARU OUTBACK IN 3.5 YEARS, AND IT IS THE 3RD TIME I HAVE TO REPLACE A WINDSHIELD (?!) THIS TIME IT IS ONLY IN 4 MONTHS OLD CAR, 2020 MODEL. I WAS NOT EVEN DRIVING WHEN I NOTICED THE WINDSHIELD CRACK POPPING UP - I WAS PARKED IN FRONT OF MY HOME, JUST STARTED THE CAR TO WARM IT UP. LOWER SECTION IN FRONT OF THE DRIVER'S SEAT, SLIGHTLY TOWARDS THE CENTER. I INSPECTED THE AREA ON THE BOTTOM OF THE WINDSHIELD WHERE IT APPEARED THE FIRST - NO APPARENT IMPACT OF THE ROCK OR SOME OTHER FLYING OBJECT. IT SEEMS LIKE THE GAP ON THE CRACK IS ABOUT 1/2 MM WIDE - LIKE THE PRESSURE FROM THE INSIDE IS TO BLAME FOR THE CRACK? (SEE THE PICTURES). OTHER PEOPLE I KNOW THAT OWN (OR HAVE OWNED) OUTBACKS ALSO HAD THEIR WINDSHIELD CRACKING. I GOOGLED IT ' I SEE THE INFORMATION ABOUT CLASS ACTION LAWSUIT ON THE WEB. HTTPS://WWW.TORQUENEWS.COM/1084/NEW-RULING-SUBARU-CRACKED-WINDSHIELD-LAWSUIT-NOW-ADDS-25M-CARS SOMETHING IS JUST NOT RIGHT HERE. SUBARU NEEDS TO STEP UP AND OWN IT, BEFORE SOMETHING HAPPENS TO ONE OF THEIR CUSTOMERS.
Additional Notes:
MY 2ND SUBARU OUTBACK IN 3.5 YEARS, AND IT IS THE 3RD TIME I HAVE TO REPLACE A WINDSHIELD (?!) THIS TIME IT IS ONLY IN 4 MONTHS OLD CAR, 2020 MODEL. I WAS NOT EVEN DRIVING WHEN I NOTICED THE WINDSHIELD CRACK POPPING UP - I WAS PARKED IN FRONT OF MY HOME, JUST STARTED THE CAR TO WARM IT UP. LOWER SECTION IN FRONT OF THE DRIVER'S SEAT, SLIGHTLY TOWARDS THE CENTER. I INSPECTED THE AREA ON THE BOTTOM OF THE WINDSHIELD WHERE IT APPEARED THE FIRST - NO APPARENT IMPACT OF THE ROCK OR SOME OTHER FLYING OBJECT. IT SEEMS LIKE THE GAP ON THE CRACK IS ABOUT 1/2 MM WIDE - LIKE THE PRESSURE FROM THE INSIDE IS TO BLAME FOR THE CRACK? (SEE THE PICTURES). OTHER PEOPLE I KNOW THAT OWN (OR HAVE OWNED) OUTBACKS ALSO HAD THEIR WINDSHIELD CRACKING. I GOOGLED IT ' I SEE THE INFORMATION ABOUT CLASS ACTION LAWSUIT ON THE WEB. HTTPS://WWW.TORQUENEWS.COM/1084/NEW-RULING-SUBARU-CRACKED-WINDSHIELD-LAWSUIT-NOW-ADDS-25M-CARS SOMETHING IS JUST NOT RIGHT HERE. SUBARU NEEDS TO STEP UP AND OWN IT, BEFORE SOMETHING HAPPENS TO ONE OF THEIR CUSTOMERS.
Mfg Campaign: 11382730
Recall Date: Dec 9, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BELIEVE THAT THE WINDSHIELD CRACKED SPONTANEOUSLY. I DROVE TO GET COFFEE THIS MORNING. IN THE PARKING LOT I NOTICED A 10 INCH CRACK IN THE WINDSHIELD THAT HADN'T BEEN THERE BEFORE. TO MY KNOWLEDGE NOTHING HAS HIT THE WINDSHIELD. THE CRACK WASN'T THERE YESTERDAY. THERE WAS SNOW IN THE CAR THIS MORNING. I'M WONDERING IF TURNING THE INTERIOR HEATER HAD ANYTHING FUN DO WITH IT. IT'S CURRENTLY 32 DEGREES OUTSIDE. THERE ISN'T A MARK IN THE WINDSHIELD EXCEPT FOR THE CATCH WHICH SEEMS TO ORIGINATE AT THE BASE OF THE WINDSHIELD. THERE ISN'T A ROCK MARK OR ANYTHING ELSE. I'VE ONLY HAD THIS CAR FOR A A COUPLE OF MONTHS.
Corrective Action:
I BELIEVE THAT THE WINDSHIELD CRACKED SPONTANEOUSLY. I DROVE TO GET COFFEE THIS MORNING. IN THE PARKING LOT I NOTICED A 10 INCH CRACK IN THE WINDSHIELD THAT HADN'T BEEN THERE BEFORE. TO MY KNOWLEDGE NOTHING HAS HIT THE WINDSHIELD. THE CRACK WASN'T THERE YESTERDAY. THERE WAS SNOW IN THE CAR THIS MORNING. I'M WONDERING IF TURNING THE INTERIOR HEATER HAD ANYTHING FUN DO WITH IT. IT'S CURRENTLY 32 DEGREES OUTSIDE. THERE ISN'T A MARK IN THE WINDSHIELD EXCEPT FOR THE CATCH WHICH SEEMS TO ORIGINATE AT THE BASE OF THE WINDSHIELD. THERE ISN'T A ROCK MARK OR ANYTHING ELSE. I'VE ONLY HAD THIS CAR FOR A A COUPLE OF MONTHS.
Additional Notes:
I BELIEVE THAT THE WINDSHIELD CRACKED SPONTANEOUSLY. I DROVE TO GET COFFEE THIS MORNING. IN THE PARKING LOT I NOTICED A 10 INCH CRACK IN THE WINDSHIELD THAT HADN'T BEEN THERE BEFORE. TO MY KNOWLEDGE NOTHING HAS HIT THE WINDSHIELD. THE CRACK WASN'T THERE YESTERDAY. THERE WAS SNOW IN THE CAR THIS MORNING. I'M WONDERING IF TURNING THE INTERIOR HEATER HAD ANYTHING FUN DO WITH IT. IT'S CURRENTLY 32 DEGREES OUTSIDE. THERE ISN'T A MARK IN THE WINDSHIELD EXCEPT FOR THE CATCH WHICH SEEMS TO ORIGINATE AT THE BASE OF THE WINDSHIELD. THERE ISN'T A ROCK MARK OR ANYTHING ELSE. I'VE ONLY HAD THIS CAR FOR A A COUPLE OF MONTHS.
Mfg Campaign: 11378413
Recall Date: Dec 8, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WAS IN MOTION ON THE HIGHWAY AND A LARGE CRACK, APPROXIMATELY 12 INCHES IN LENGTH, APPEARED FOLLOWING IMPACT WITH A VERY, VERY SMALL PIECE OF DEBRIS, 1 CM MAX DIAMETER. NEAR IMMEDIATELY A SECOND PIECE OF DEBRIS, ALSO 1 CM MAX DIAMETER, CAUSED AN 8 INCH CRACK IN LENGTH ON IMPACT WEATHER WAS WARMER THAN USUAL THAT WEEK, COMPARED TO PRECEDING DAYS. THE VEHICLE WAS CHANGING LANES WHEN THIS HAPPENED. NEVER HAD AN ISSUE LIKE THIS WITH ANY OTHER VEHICLE.
Corrective Action:
VEHICLE WAS IN MOTION ON THE HIGHWAY AND A LARGE CRACK, APPROXIMATELY 12 INCHES IN LENGTH, APPEARED FOLLOWING IMPACT WITH A VERY, VERY SMALL PIECE OF DEBRIS, 1 CM MAX DIAMETER. NEAR IMMEDIATELY A SECOND PIECE OF DEBRIS, ALSO 1 CM MAX DIAMETER, CAUSED AN 8 INCH CRACK IN LENGTH ON IMPACT WEATHER WAS WARMER THAN USUAL THAT WEEK, COMPARED TO PRECEDING DAYS. THE VEHICLE WAS CHANGING LANES WHEN THIS HAPPENED. NEVER HAD AN ISSUE LIKE THIS WITH ANY OTHER VEHICLE.
Additional Notes:
VEHICLE WAS IN MOTION ON THE HIGHWAY AND A LARGE CRACK, APPROXIMATELY 12 INCHES IN LENGTH, APPEARED FOLLOWING IMPACT WITH A VERY, VERY SMALL PIECE OF DEBRIS, 1 CM MAX DIAMETER. NEAR IMMEDIATELY A SECOND PIECE OF DEBRIS, ALSO 1 CM MAX DIAMETER, CAUSED AN 8 INCH CRACK IN LENGTH ON IMPACT WEATHER WAS WARMER THAN USUAL THAT WEEK, COMPARED TO PRECEDING DAYS. THE VEHICLE WAS CHANGING LANES WHEN THIS HAPPENED. NEVER HAD AN ISSUE LIKE THIS WITH ANY OTHER VEHICLE.
Mfg Campaign: 11378019
Recall Date: Dec 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
OUR WINDSHIELD CRACKED AND THE CRACK RAN IN A MATTER OF MINUTES. I EXPECT A BROKEN WINDSHIELD FROM TIME TO TIME BUT THIS SEEMED VERY ABNORMAL. THE WINDSHIELD WAS LESS THAN 6 MONTHS OLD AND THE SMALL CHIP OCCURRED AFTER A TINY, TINY ROCK HIT THE WINDSHIELD. THIS WAS WEIRD BECAUSE AFTER YEARS OF DRIVING IN COLORADO SMALL DEBRI HIT OUR WINDOWS ALL THE TIME BUT NEVER CAUSE ANY DAMAGE. THEN THE CHIP RAN ALL THE WAY ACROSS THE WINDOW IN A MATTER OF HOURS. IT WASN'T EVEN COLD OR HOT, IT JUST FREAKISHLY RAN ACROSS THE WINDOW. SOMETHING JUST DOESN'T SEEM RIGHT FOR A NEW WINDOW TO FRACTURE LIKE THIS SO QUICKLY.
Corrective Action:
OUR WINDSHIELD CRACKED AND THE CRACK RAN IN A MATTER OF MINUTES. I EXPECT A BROKEN WINDSHIELD FROM TIME TO TIME BUT THIS SEEMED VERY ABNORMAL. THE WINDSHIELD WAS LESS THAN 6 MONTHS OLD AND THE SMALL CHIP OCCURRED AFTER A TINY, TINY ROCK HIT THE WINDSHIELD. THIS WAS WEIRD BECAUSE AFTER YEARS OF DRIVING IN COLORADO SMALL DEBRI HIT OUR WINDOWS ALL THE TIME BUT NEVER CAUSE ANY DAMAGE. THEN THE CHIP RAN ALL THE WAY ACROSS THE WINDOW IN A MATTER OF HOURS. IT WASN'T EVEN COLD OR HOT, IT JUST FREAKISHLY RAN ACROSS THE WINDOW. SOMETHING JUST DOESN'T SEEM RIGHT FOR A NEW WINDOW TO FRACTURE LIKE THIS SO QUICKLY.
Additional Notes:
OUR WINDSHIELD CRACKED AND THE CRACK RAN IN A MATTER OF MINUTES. I EXPECT A BROKEN WINDSHIELD FROM TIME TO TIME BUT THIS SEEMED VERY ABNORMAL. THE WINDSHIELD WAS LESS THAN 6 MONTHS OLD AND THE SMALL CHIP OCCURRED AFTER A TINY, TINY ROCK HIT THE WINDSHIELD. THIS WAS WEIRD BECAUSE AFTER YEARS OF DRIVING IN COLORADO SMALL DEBRI HIT OUR WINDOWS ALL THE TIME BUT NEVER CAUSE ANY DAMAGE. THEN THE CHIP RAN ALL THE WAY ACROSS THE WINDOW IN A MATTER OF HOURS. IT WASN'T EVEN COLD OR HOT, IT JUST FREAKISHLY RAN ACROSS THE WINDOW. SOMETHING JUST DOESN'T SEEM RIGHT FOR A NEW WINDOW TO FRACTURE LIKE THIS SO QUICKLY.
Mfg Campaign: 11377891
Recall Date: Dec 4, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
YESTERDAY MORNING (CAR IS PARKED), I DISCOVERED A CRACK THAT IS ABOUT 4 INCHES LONG ON MY WINDSHIELD AND HAVE GOTTEN LONGER THROUGHOUT THE DAY AND TODAY. CURRENTLY, IT IS ABOUT 26 INCHES ACROSS THE MIDDLE. I LIVE IN AN APARTMENT AND HAVE PERSONAL PARKING WHERE ARE THERE OPEN PARKING AND NOT PARKED UNDER A TREE OR ANYTHING THAT WOULD HAVE FALLEN ON THE WINDSHIELD. THERE ARE NO SPIDERWEB CRACK OR SIGNS (LIKE A ROCK BEING THROWN..ETC) THAT WOULD INDICATE THE WINDSHIELD TO CRACK. I CALLED MY DEALERSHIP AND WAS TOLD THAT IT WAS NOT COVERED UNDER WARRANTY NOR WAS IT RECALLED; EVEN THOUGH THERE ARE NUMEROUS CASES I'VE FOUND ONLINE THAT MANY 2020 OUTBACK OWNERS (AND OTHER SUBARU OWNERS) HAVE EXPERIENCED CRACKED WINDSHIELD FOR NO APPARENT REASON. I JUST BOUGHT THIS VEHICLE ON 29FEB2020; THERE IS NO WAY THAT A WINDSHIELD WOULD CRACK SO SUDDENLY UNLESS IT WAS NOT INSTALLED CORRECTLY OR DEFECTIVE/DUE TO HEATING ELEMENT.
Corrective Action:
YESTERDAY MORNING (CAR IS PARKED), I DISCOVERED A CRACK THAT IS ABOUT 4 INCHES LONG ON MY WINDSHIELD AND HAVE GOTTEN LONGER THROUGHOUT THE DAY AND TODAY. CURRENTLY, IT IS ABOUT 26 INCHES ACROSS THE MIDDLE. I LIVE IN AN APARTMENT AND HAVE PERSONAL PARKING WHERE ARE THERE OPEN PARKING AND NOT PARKED UNDER A TREE OR ANYTHING THAT WOULD HAVE FALLEN ON THE WINDSHIELD. THERE ARE NO SPIDERWEB CRACK OR SIGNS (LIKE A ROCK BEING THROWN..ETC) THAT WOULD INDICATE THE WINDSHIELD TO CRACK. I CALLED MY DEALERSHIP AND WAS TOLD THAT IT WAS NOT COVERED UNDER WARRANTY NOR WAS IT RECALLED; EVEN THOUGH THERE ARE NUMEROUS CASES I'VE FOUND ONLINE THAT MANY 2020 OUTBACK OWNERS (AND OTHER SUBARU OWNERS) HAVE EXPERIENCED CRACKED WINDSHIELD FOR NO APPARENT REASON. I JUST BOUGHT THIS VEHICLE ON 29FEB2020; THERE IS NO WAY THAT A WINDSHIELD WOULD CRACK SO SUDDENLY UNLESS IT WAS NOT INSTALLED CORRECTLY OR DEFECTIVE/DUE TO HEATING ELEMENT.
Additional Notes:
YESTERDAY MORNING (CAR IS PARKED), I DISCOVERED A CRACK THAT IS ABOUT 4 INCHES LONG ON MY WINDSHIELD AND HAVE GOTTEN LONGER THROUGHOUT THE DAY AND TODAY. CURRENTLY, IT IS ABOUT 26 INCHES ACROSS THE MIDDLE. I LIVE IN AN APARTMENT AND HAVE PERSONAL PARKING WHERE ARE THERE OPEN PARKING AND NOT PARKED UNDER A TREE OR ANYTHING THAT WOULD HAVE FALLEN ON THE WINDSHIELD. THERE ARE NO SPIDERWEB CRACK OR SIGNS (LIKE A ROCK BEING THROWN..ETC) THAT WOULD INDICATE THE WINDSHIELD TO CRACK. I CALLED MY DEALERSHIP AND WAS TOLD THAT IT WAS NOT COVERED UNDER WARRANTY NOR WAS IT RECALLED; EVEN THOUGH THERE ARE NUMEROUS CASES I'VE FOUND ONLINE THAT MANY 2020 OUTBACK OWNERS (AND OTHER SUBARU OWNERS) HAVE EXPERIENCED CRACKED WINDSHIELD FOR NO APPARENT REASON. I JUST BOUGHT THIS VEHICLE ON 29FEB2020; THERE IS NO WAY THAT A WINDSHIELD WOULD CRACK SO SUDDENLY UNLESS IT WAS NOT INSTALLED CORRECTLY OR DEFECTIVE/DUE TO HEATING ELEMENT.
Mfg Campaign: 11377752
Recall Date: Dec 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT
Corrective Action:
WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT
Additional Notes:
WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT
Mfg Campaign: 11377781
Recall Date: Dec 3, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT
Corrective Action:
WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT
Additional Notes:
WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT
Mfg Campaign: 11377781
Recall Date: Dec 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TODAY 12-3-20 WE WERE DRIVING ON I-95 IN FLORIDA TO SEE MY SON FOR THE 1ST TIME IN OVER A YEAR (AIR FORCE). SMALL ROAD PARTICLES WERE STIRRED UP FROM THE ROAD, (NOT ANYTHING LARGE, YOU BARELY HEARD IT HIT THE WINDSHIELD, ALMOST LIKE SAND) AND THEN WE HEARD A CRACKING SOUND, LOOKED AT OUR WINDSHIELD AND THERE IS ABOUT A 9 INCH CRACK ALL OF THE WAY TO THE BOTTOM TOWARD WIPERS, UP TOWARDS THE TOP. I'M 40 YEARS OLD AND HAVE NEVER HAD A WINDSHIELD CRACK, MUST LESS LIKE THIS OVER SUCH ROAD SMALL PARTICLES. ABOUT 3 MONTHS AGO, I WAS DRIVING ON I85 TO WORK, AND THE SAME THING HAPPENED BUT I CHALKED IT UP TO MAYBE THE DEBRIS WAS LARGER THAN I THOUGHT. TODAY MY HUSBAND, SON, AND NIECE WERE SIN THE CAR WITH ME...AND FRANKLY I AM CONCERNED THAT IF ANYTHING LARGE EVER HITS THIS WINDSHIELD, IT WILL SHATTER, OR THE ITEM WILL COME THROUGH THE WINDSHIELD. SO I DO. IT FEEL SAFE DRIVING THE VEHICLE FOR THIS VERY REASON. A WINDSHIELD IS SUPPOSED TO PROTECT AND I AM NOT CONFIDENT OR CONVINCED AT THIS POINT AT ALL THAT THIS ONE ON MY 2020 OUTBACK WOULD STAND A CHANCE AT ANY MIDSIZE ROAD HAZARD. BEFORE UPGRADING TO THE OUTBACK, I HAD A 2016 CROSSTREK AND HAD A 'LARGE ROCK' HIT MY WINDSHIELD, WHEN IT DID IT SCARED ME IT HIT SO HARD....ALL THAT WAS LEFT AFTER THAT MASSIVE RICK HIT WAS A SMALL HALF MOON SHAPED CHIP. THIS 2020 OUTBACK COULD IN NO WAY TAKE AN IMPACT LIKE THAT ONE. IT COULD SEVERELY HURT ME OR WHOMEVER IS DRIVING, INCLUDING MY 16 YEAR OLD SON IF THE WINDSHIELD WERE TO SHATTER IF IT IS HIT AGAIN. THIS NEEDS TO BE RECALLED AND REPLACED. FOR SUBARU, ALL ABOUT SAFETY, IT IS A SERIOUS ISSUE THAT AS A LOYAL SUBARU OWNER HAS ME QUESTIONING THE MISSION STATEMENTS AND HEARTFELT COMMERCIALS THAT WE SEE DAILY. MAKE IT RIGHT SUBARU. FIX IT!!
Corrective Action:
TODAY 12-3-20 WE WERE DRIVING ON I-95 IN FLORIDA TO SEE MY SON FOR THE 1ST TIME IN OVER A YEAR (AIR FORCE). SMALL ROAD PARTICLES WERE STIRRED UP FROM THE ROAD, (NOT ANYTHING LARGE, YOU BARELY HEARD IT HIT THE WINDSHIELD, ALMOST LIKE SAND) AND THEN WE HEARD A CRACKING SOUND, LOOKED AT OUR WINDSHIELD AND THERE IS ABOUT A 9 INCH CRACK ALL OF THE WAY TO THE BOTTOM TOWARD WIPERS, UP TOWARDS THE TOP. I'M 40 YEARS OLD AND HAVE NEVER HAD A WINDSHIELD CRACK, MUST LESS LIKE THIS OVER SUCH ROAD SMALL PARTICLES. ABOUT 3 MONTHS AGO, I WAS DRIVING ON I85 TO WORK, AND THE SAME THING HAPPENED BUT I CHALKED IT UP TO MAYBE THE DEBRIS WAS LARGER THAN I THOUGHT. TODAY MY HUSBAND, SON, AND NIECE WERE SIN THE CAR WITH ME...AND FRANKLY I AM CONCERNED THAT IF ANYTHING LARGE EVER HITS THIS WINDSHIELD, IT WILL SHATTER, OR THE ITEM WILL COME THROUGH THE WINDSHIELD. SO I DO. IT FEEL SAFE DRIVING THE VEHICLE FOR THIS VERY REASON. A WINDSHIELD IS SUPPOSED TO PROTECT AND I AM NOT CONFIDENT OR CONVINCED AT THIS POINT AT ALL THAT THIS ONE ON MY 2020 OUTBACK WOULD STAND A CHANCE AT ANY MIDSIZE ROAD HAZARD. BEFORE UPGRADING TO THE OUTBACK, I HAD A 2016 CROSSTREK AND HAD A 'LARGE ROCK' HIT MY WINDSHIELD, WHEN IT DID IT SCARED ME IT HIT SO HARD....ALL THAT WAS LEFT AFTER THAT MASSIVE RICK HIT WAS A SMALL HALF MOON SHAPED CHIP. THIS 2020 OUTBACK COULD IN NO WAY TAKE AN IMPACT LIKE THAT ONE. IT COULD SEVERELY HURT ME OR WHOMEVER IS DRIVING, INCLUDING MY 16 YEAR OLD SON IF THE WINDSHIELD WERE TO SHATTER IF IT IS HIT AGAIN. THIS NEEDS TO BE RECALLED AND REPLACED. FOR SUBARU, ALL ABOUT SAFETY, IT IS A SERIOUS ISSUE THAT AS A LOYAL SUBARU OWNER HAS ME QUESTIONING THE MISSION STATEMENTS AND HEARTFELT COMMERCIALS THAT WE SEE DAILY. MAKE IT RIGHT SUBARU. FIX IT!!
Additional Notes:
TODAY 12-3-20 WE WERE DRIVING ON I-95 IN FLORIDA TO SEE MY SON FOR THE 1ST TIME IN OVER A YEAR (AIR FORCE). SMALL ROAD PARTICLES WERE STIRRED UP FROM THE ROAD, (NOT ANYTHING LARGE, YOU BARELY HEARD IT HIT THE WINDSHIELD, ALMOST LIKE SAND) AND THEN WE HEARD A CRACKING SOUND, LOOKED AT OUR WINDSHIELD AND THERE IS ABOUT A 9 INCH CRACK ALL OF THE WAY TO THE BOTTOM TOWARD WIPERS, UP TOWARDS THE TOP. I'M 40 YEARS OLD AND HAVE NEVER HAD A WINDSHIELD CRACK, MUST LESS LIKE THIS OVER SUCH ROAD SMALL PARTICLES. ABOUT 3 MONTHS AGO, I WAS DRIVING ON I85 TO WORK, AND THE SAME THING HAPPENED BUT I CHALKED IT UP TO MAYBE THE DEBRIS WAS LARGER THAN I THOUGHT. TODAY MY HUSBAND, SON, AND NIECE WERE SIN THE CAR WITH ME...AND FRANKLY I AM CONCERNED THAT IF ANYTHING LARGE EVER HITS THIS WINDSHIELD, IT WILL SHATTER, OR THE ITEM WILL COME THROUGH THE WINDSHIELD. SO I DO. IT FEEL SAFE DRIVING THE VEHICLE FOR THIS VERY REASON. A WINDSHIELD IS SUPPOSED TO PROTECT AND I AM NOT CONFIDENT OR CONVINCED AT THIS POINT AT ALL THAT THIS ONE ON MY 2020 OUTBACK WOULD STAND A CHANCE AT ANY MIDSIZE ROAD HAZARD. BEFORE UPGRADING TO THE OUTBACK, I HAD A 2016 CROSSTREK AND HAD A 'LARGE ROCK' HIT MY WINDSHIELD, WHEN IT DID IT SCARED ME IT HIT SO HARD....ALL THAT WAS LEFT AFTER THAT MASSIVE RICK HIT WAS A SMALL HALF MOON SHAPED CHIP. THIS 2020 OUTBACK COULD IN NO WAY TAKE AN IMPACT LIKE THAT ONE. IT COULD SEVERELY HURT ME OR WHOMEVER IS DRIVING, INCLUDING MY 16 YEAR OLD SON IF THE WINDSHIELD WERE TO SHATTER IF IT IS HIT AGAIN. THIS NEEDS TO BE RECALLED AND REPLACED. FOR SUBARU, ALL ABOUT SAFETY, IT IS A SERIOUS ISSUE THAT AS A LOYAL SUBARU OWNER HAS ME QUESTIONING THE MISSION STATEMENTS AND HEARTFELT COMMERCIALS THAT WE SEE DAILY. MAKE IT RIGHT SUBARU. FIX IT!!
Mfg Campaign: 11377787
Recall Date: Dec 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAME OUTSIDE TO GET INTO THE VEHICLE AND SAW THAT WINDSHIELD WAS CRACKED. HAD NOT DRIVEN IT THE PREVIOUS DAY, THE NEAREST HOUSE IS OVER AN ACRE AWAY. WE HAVE NO CHILDREN. NO IDEA WHY IT WOULD CRACK BECAUSE WE WEREN'T DRIVING IT AND THERE WAS NO ONE AROUND TO DAMAGE IT AND IT HAD BEEN SITTING FOR OVER 36 HOURS.
Corrective Action:
CAME OUTSIDE TO GET INTO THE VEHICLE AND SAW THAT WINDSHIELD WAS CRACKED. HAD NOT DRIVEN IT THE PREVIOUS DAY, THE NEAREST HOUSE IS OVER AN ACRE AWAY. WE HAVE NO CHILDREN. NO IDEA WHY IT WOULD CRACK BECAUSE WE WEREN'T DRIVING IT AND THERE WAS NO ONE AROUND TO DAMAGE IT AND IT HAD BEEN SITTING FOR OVER 36 HOURS.
Additional Notes:
CAME OUTSIDE TO GET INTO THE VEHICLE AND SAW THAT WINDSHIELD WAS CRACKED. HAD NOT DRIVEN IT THE PREVIOUS DAY, THE NEAREST HOUSE IS OVER AN ACRE AWAY. WE HAVE NO CHILDREN. NO IDEA WHY IT WOULD CRACK BECAUSE WE WEREN'T DRIVING IT AND THERE WAS NO ONE AROUND TO DAMAGE IT AND IT HAD BEEN SITTING FOR OVER 36 HOURS.
Mfg Campaign: 11377346
Recall Date: Dec 1, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING DOWN A PAVED ROAD WHEN I HEARD A NOISE AND REALIZED I HAD A CHIP IN MY WINDSHIELD. THERE WERE NOT CARS AROUND ME AND DIDN'T SEE ANYTHING FLY AT MY WINDSHIELD. THE ROAD IS IN A RESIDENTIAL/BUSINESS NEIGHBORHOOD. THE CHIP HAS NOT GROWN SINCE THEN. I DON'T REMEMBER THE EXACT DATE I'VE ALSO NOTICED AFTER GOING THROUGH A CAR WASH MY WINDSHIELD WILL LOOK CLEAN FOR BUT BY THE END OF THE DAY IT'S LOOKS DIRTY WITH LITTLE SPECKS ALL OVER IT AGAIN. IT DOESN'T MATTER WHAT THE WEATHER IS.
Corrective Action:
I WAS DRIVING DOWN A PAVED ROAD WHEN I HEARD A NOISE AND REALIZED I HAD A CHIP IN MY WINDSHIELD. THERE WERE NOT CARS AROUND ME AND DIDN'T SEE ANYTHING FLY AT MY WINDSHIELD. THE ROAD IS IN A RESIDENTIAL/BUSINESS NEIGHBORHOOD. THE CHIP HAS NOT GROWN SINCE THEN. I DON'T REMEMBER THE EXACT DATE I'VE ALSO NOTICED AFTER GOING THROUGH A CAR WASH MY WINDSHIELD WILL LOOK CLEAN FOR BUT BY THE END OF THE DAY IT'S LOOKS DIRTY WITH LITTLE SPECKS ALL OVER IT AGAIN. IT DOESN'T MATTER WHAT THE WEATHER IS.
Additional Notes:
I WAS DRIVING DOWN A PAVED ROAD WHEN I HEARD A NOISE AND REALIZED I HAD A CHIP IN MY WINDSHIELD. THERE WERE NOT CARS AROUND ME AND DIDN'T SEE ANYTHING FLY AT MY WINDSHIELD. THE ROAD IS IN A RESIDENTIAL/BUSINESS NEIGHBORHOOD. THE CHIP HAS NOT GROWN SINCE THEN. I DON'T REMEMBER THE EXACT DATE I'VE ALSO NOTICED AFTER GOING THROUGH A CAR WASH MY WINDSHIELD WILL LOOK CLEAN FOR BUT BY THE END OF THE DAY IT'S LOOKS DIRTY WITH LITTLE SPECKS ALL OVER IT AGAIN. IT DOESN'T MATTER WHAT THE WEATHER IS.
Mfg Campaign: 11376931
Recall Date: Nov 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED WITHOUT A REASON WHILE I WAS DRIVING. THE CRACK STARTS AT THE TOP, APPROXIMATELY AT THE CENTER. IT STARTED TO EXPAND DOWN AND IN A FEW HOURS HAS REACHED HALF OF THE HEIGHT. I CHECKED WITH FEW REPAIR SHOPS AND THE VERDICT IS THE WINDSHIELD NEEDS A REPLACEMENT. AFTER THE CRACK APPEARED MY ADAPTIVE CRUISE CONTROL HAS STARTED TO TURN OFF BY ITSELF FOR SHORT PERIOD (SO FAR IT HAPPENED TWICE).
Corrective Action:
THE WINDSHIELD CRACKED WITHOUT A REASON WHILE I WAS DRIVING. THE CRACK STARTS AT THE TOP, APPROXIMATELY AT THE CENTER. IT STARTED TO EXPAND DOWN AND IN A FEW HOURS HAS REACHED HALF OF THE HEIGHT. I CHECKED WITH FEW REPAIR SHOPS AND THE VERDICT IS THE WINDSHIELD NEEDS A REPLACEMENT. AFTER THE CRACK APPEARED MY ADAPTIVE CRUISE CONTROL HAS STARTED TO TURN OFF BY ITSELF FOR SHORT PERIOD (SO FAR IT HAPPENED TWICE).
Additional Notes:
THE WINDSHIELD CRACKED WITHOUT A REASON WHILE I WAS DRIVING. THE CRACK STARTS AT THE TOP, APPROXIMATELY AT THE CENTER. IT STARTED TO EXPAND DOWN AND IN A FEW HOURS HAS REACHED HALF OF THE HEIGHT. I CHECKED WITH FEW REPAIR SHOPS AND THE VERDICT IS THE WINDSHIELD NEEDS A REPLACEMENT. AFTER THE CRACK APPEARED MY ADAPTIVE CRUISE CONTROL HAS STARTED TO TURN OFF BY ITSELF FOR SHORT PERIOD (SO FAR IT HAPPENED TWICE).
Mfg Campaign: 11377017
Recall Date: Nov 29, 2020
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
THE WINDSHIELD CRACKED WITHOUT A REASON WHILE I WAS DRIVING. THE CRACK STARTS AT THE TOP, APPROXIMATELY AT THE CENTER. IT STARTED TO EXPAND DOWN AND IN A FEW HOURS HAS REACHED HALF OF THE HEIGHT. I CHECKED WITH FEW REPAIR SHOPS AND THE VERDICT IS THE WINDSHIELD NEEDS A REPLACEMENT. AFTER THE CRACK APPEARED MY ADAPTIVE CRUISE CONTROL HAS STARTED TO TURN OFF BY ITSELF FOR SHORT PERIOD (SO FAR IT HAPPENED TWICE).
Corrective Action:
THE WINDSHIELD CRACKED WITHOUT A REASON WHILE I WAS DRIVING. THE CRACK STARTS AT THE TOP, APPROXIMATELY AT THE CENTER. IT STARTED TO EXPAND DOWN AND IN A FEW HOURS HAS REACHED HALF OF THE HEIGHT. I CHECKED WITH FEW REPAIR SHOPS AND THE VERDICT IS THE WINDSHIELD NEEDS A REPLACEMENT. AFTER THE CRACK APPEARED MY ADAPTIVE CRUISE CONTROL HAS STARTED TO TURN OFF BY ITSELF FOR SHORT PERIOD (SO FAR IT HAPPENED TWICE).
Additional Notes:
THE WINDSHIELD CRACKED WITHOUT A REASON WHILE I WAS DRIVING. THE CRACK STARTS AT THE TOP, APPROXIMATELY AT THE CENTER. IT STARTED TO EXPAND DOWN AND IN A FEW HOURS HAS REACHED HALF OF THE HEIGHT. I CHECKED WITH FEW REPAIR SHOPS AND THE VERDICT IS THE WINDSHIELD NEEDS A REPLACEMENT. AFTER THE CRACK APPEARED MY ADAPTIVE CRUISE CONTROL HAS STARTED TO TURN OFF BY ITSELF FOR SHORT PERIOD (SO FAR IT HAPPENED TWICE).
Mfg Campaign: 11377017
Recall Date: Nov 29, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED VEHICLE DEC 2019. HAD FIRST WINDSHIELD REPLACED AT OUR COST ON APRIL 29, 2020. HAD CHIP IN THIS WINDSHIELD FIXED AT OUR COST ON JULY 9. 2020. IN OCTOBER 2020, REPLACED WINDSHIELD CRACKED STARTING ON DRIVER'S SIDE FOR NO REASON WHILE ON A MAIN HIGHWAY
Corrective Action:
PURCHASED VEHICLE DEC 2019. HAD FIRST WINDSHIELD REPLACED AT OUR COST ON APRIL 29, 2020. HAD CHIP IN THIS WINDSHIELD FIXED AT OUR COST ON JULY 9. 2020. IN OCTOBER 2020, REPLACED WINDSHIELD CRACKED STARTING ON DRIVER'S SIDE FOR NO REASON WHILE ON A MAIN HIGHWAY
Additional Notes:
PURCHASED VEHICLE DEC 2019. HAD FIRST WINDSHIELD REPLACED AT OUR COST ON APRIL 29, 2020. HAD CHIP IN THIS WINDSHIELD FIXED AT OUR COST ON JULY 9. 2020. IN OCTOBER 2020, REPLACED WINDSHIELD CRACKED STARTING ON DRIVER'S SIDE FOR NO REASON WHILE ON A MAIN HIGHWAY
Mfg Campaign: 11376776
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INFOTAINMENT SYSTEM REPLACED CONTROLLING COMPUTER ON APRIL 17, 2020 AND ON JULY 16, 2020 AN UPDATE WAS PERFORMED DUE TO SYSTEM GOING BLACK
Corrective Action:
INFOTAINMENT SYSTEM REPLACED CONTROLLING COMPUTER ON APRIL 17, 2020 AND ON JULY 16, 2020 AN UPDATE WAS PERFORMED DUE TO SYSTEM GOING BLACK
Additional Notes:
INFOTAINMENT SYSTEM REPLACED CONTROLLING COMPUTER ON APRIL 17, 2020 AND ON JULY 16, 2020 AN UPDATE WAS PERFORMED DUE TO SYSTEM GOING BLACK
Mfg Campaign: 11376777
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PICKED UP MY CAR , DRIVE IT HOME (227 MILES) ON 11/24/2020. THE NEXT MORNING THE BATTERY WAS DEAD AND I WAS UNABLE TO OPEN THE HATCHBACK. WE CHARGED THE BATTERY, SHOWED FULLY CHARGED BUT WOULD NOT START. JUMP STARTED IT, DROVE IT 10 MILES ( ON OK FROM SUBARU SALESMAN) THE ENTIRE TIME IT SHOWED ENGINE LIGHT ON AND EMERGENCY BRAKE ON ( THE BRAKE HAS BEEN RELEASED) AND THE SAFETY OPTIONS WERE DISABLED. THIS MORNING THE CAR WOULD NOT START AGAIN. SO FAR, THE INLY RESPONSE FROM THE SALESMAN AND SERVICE DEPT IS THAT THEY HAVE NO IDEA WHAT THE PROBLEM COULD BE. I WAS PROMISED THEY WOULD RESEARCH THE PROBLEM AND CALL US, SO FAR HAVEN'T HEARD FROM THEM.
Corrective Action:
I PICKED UP MY CAR , DRIVE IT HOME (227 MILES) ON 11/24/2020. THE NEXT MORNING THE BATTERY WAS DEAD AND I WAS UNABLE TO OPEN THE HATCHBACK. WE CHARGED THE BATTERY, SHOWED FULLY CHARGED BUT WOULD NOT START. JUMP STARTED IT, DROVE IT 10 MILES ( ON OK FROM SUBARU SALESMAN) THE ENTIRE TIME IT SHOWED ENGINE LIGHT ON AND EMERGENCY BRAKE ON ( THE BRAKE HAS BEEN RELEASED) AND THE SAFETY OPTIONS WERE DISABLED. THIS MORNING THE CAR WOULD NOT START AGAIN. SO FAR, THE INLY RESPONSE FROM THE SALESMAN AND SERVICE DEPT IS THAT THEY HAVE NO IDEA WHAT THE PROBLEM COULD BE. I WAS PROMISED THEY WOULD RESEARCH THE PROBLEM AND CALL US, SO FAR HAVEN'T HEARD FROM THEM.
Additional Notes:
I PICKED UP MY CAR , DRIVE IT HOME (227 MILES) ON 11/24/2020. THE NEXT MORNING THE BATTERY WAS DEAD AND I WAS UNABLE TO OPEN THE HATCHBACK. WE CHARGED THE BATTERY, SHOWED FULLY CHARGED BUT WOULD NOT START. JUMP STARTED IT, DROVE IT 10 MILES ( ON OK FROM SUBARU SALESMAN) THE ENTIRE TIME IT SHOWED ENGINE LIGHT ON AND EMERGENCY BRAKE ON ( THE BRAKE HAS BEEN RELEASED) AND THE SAFETY OPTIONS WERE DISABLED. THIS MORNING THE CAR WOULD NOT START AGAIN. SO FAR, THE INLY RESPONSE FROM THE SALESMAN AND SERVICE DEPT IS THAT THEY HAVE NO IDEA WHAT THE PROBLEM COULD BE. I WAS PROMISED THEY WOULD RESEARCH THE PROBLEM AND CALL US, SO FAR HAVEN'T HEARD FROM THEM.
Mfg Campaign: 11376825
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN ENTERING THE VEHICLE AND ATTEMPTING TO TURN IT ON, THE CAR WOULD NOT START (NOVEMBER 20, 2020) THE CAR REQUIRED A JUMP TO GET THE ENGINE TO START. TOOK IT INTO THE SUBARU DEALERSHIP WHO TESTED THE BATTERY AND SAID THE BATTERY WAS FINE & THEY CHARGED THE BATTERY BACK UP. (NOVEMBER 24, 2020). THE FOLLOWING MORNING (NOVEMBER 25, 2020) THE BATTERY WAS DEAD AGAIN AND HAD TO JUMP THE CAR. OVER THE FOLLOWING 36 HOURS ANYTIME I DROVE SOMEWHERE, TURNED IT OFF, IT REQUIRED A JUMP TO START IT AGAIN. TODAY (NOVEMBER 28, 2020) WE TOOK THE CAR INTO THE DEALERSHIP AGAIN FOR ANALYSIS. THEY JUST PUT ANOTHER OEM BATTERY BACK IN THE CAR AND SAID THEY ARE NOT SURE WHAT THE ISSUE IS.
Corrective Action:
WHEN ENTERING THE VEHICLE AND ATTEMPTING TO TURN IT ON, THE CAR WOULD NOT START (NOVEMBER 20, 2020) THE CAR REQUIRED A JUMP TO GET THE ENGINE TO START. TOOK IT INTO THE SUBARU DEALERSHIP WHO TESTED THE BATTERY AND SAID THE BATTERY WAS FINE & THEY CHARGED THE BATTERY BACK UP. (NOVEMBER 24, 2020). THE FOLLOWING MORNING (NOVEMBER 25, 2020) THE BATTERY WAS DEAD AGAIN AND HAD TO JUMP THE CAR. OVER THE FOLLOWING 36 HOURS ANYTIME I DROVE SOMEWHERE, TURNED IT OFF, IT REQUIRED A JUMP TO START IT AGAIN. TODAY (NOVEMBER 28, 2020) WE TOOK THE CAR INTO THE DEALERSHIP AGAIN FOR ANALYSIS. THEY JUST PUT ANOTHER OEM BATTERY BACK IN THE CAR AND SAID THEY ARE NOT SURE WHAT THE ISSUE IS.
Additional Notes:
WHEN ENTERING THE VEHICLE AND ATTEMPTING TO TURN IT ON, THE CAR WOULD NOT START (NOVEMBER 20, 2020) THE CAR REQUIRED A JUMP TO GET THE ENGINE TO START. TOOK IT INTO THE SUBARU DEALERSHIP WHO TESTED THE BATTERY AND SAID THE BATTERY WAS FINE & THEY CHARGED THE BATTERY BACK UP. (NOVEMBER 24, 2020). THE FOLLOWING MORNING (NOVEMBER 25, 2020) THE BATTERY WAS DEAD AGAIN AND HAD TO JUMP THE CAR. OVER THE FOLLOWING 36 HOURS ANYTIME I DROVE SOMEWHERE, TURNED IT OFF, IT REQUIRED A JUMP TO START IT AGAIN. TODAY (NOVEMBER 28, 2020) WE TOOK THE CAR INTO THE DEALERSHIP AGAIN FOR ANALYSIS. THEY JUST PUT ANOTHER OEM BATTERY BACK IN THE CAR AND SAID THEY ARE NOT SURE WHAT THE ISSUE IS.
Mfg Campaign: 11376826
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD GLASS CRACKED SUDDENLY WITHOUT ANY APPARENT CAUSE. THE CRACK APPEARED DURING DRIVING ON OCTOBER 30, 2020. THE SIZE OF THE CRACK IS ABOUT 1/2", AND IT HAS BEEN TEMPORARILY REPAIRED.
Corrective Action:
WINDSHIELD GLASS CRACKED SUDDENLY WITHOUT ANY APPARENT CAUSE. THE CRACK APPEARED DURING DRIVING ON OCTOBER 30, 2020. THE SIZE OF THE CRACK IS ABOUT 1/2", AND IT HAS BEEN TEMPORARILY REPAIRED.
Additional Notes:
WINDSHIELD GLASS CRACKED SUDDENLY WITHOUT ANY APPARENT CAUSE. THE CRACK APPEARED DURING DRIVING ON OCTOBER 30, 2020. THE SIZE OF THE CRACK IS ABOUT 1/2", AND IT HAS BEEN TEMPORARILY REPAIRED.
Mfg Campaign: 11376838
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WON'T START. FIRST TIME THIS HAPPENED WAS AT 4000 MILES. CHANGED POSITION OF SHIFT LEVER TO N AND P UNTIL ABLE TO GET STARTED. WENT TO DEALER TO HAVE BATTERY CHECKED BUT THEY SAID IT WAS OK. NOW AT 6000 MILES COMPLETELY DEAD IN GARAGE. CAR HAD NOT BEEN DRIVEN FOR 3 OR 4 DAYS. HAVING IT TOWED TO DEALER.
Corrective Action:
CAR WON'T START. FIRST TIME THIS HAPPENED WAS AT 4000 MILES. CHANGED POSITION OF SHIFT LEVER TO N AND P UNTIL ABLE TO GET STARTED. WENT TO DEALER TO HAVE BATTERY CHECKED BUT THEY SAID IT WAS OK. NOW AT 6000 MILES COMPLETELY DEAD IN GARAGE. CAR HAD NOT BEEN DRIVEN FOR 3 OR 4 DAYS. HAVING IT TOWED TO DEALER.
Additional Notes:
CAR WON'T START. FIRST TIME THIS HAPPENED WAS AT 4000 MILES. CHANGED POSITION OF SHIFT LEVER TO N AND P UNTIL ABLE TO GET STARTED. WENT TO DEALER TO HAVE BATTERY CHECKED BUT THEY SAID IT WAS OK. NOW AT 6000 MILES COMPLETELY DEAD IN GARAGE. CAR HAD NOT BEEN DRIVEN FOR 3 OR 4 DAYS. HAVING IT TOWED TO DEALER.
Mfg Campaign: 11376507
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD WHICH WE HAD REPAIRED ON 10/1/2020 FOR $821.71. CRACK APPEARED SEEMINGLY FROM NOWHERE ON THE MORNING OF 9/22/20.
Corrective Action:
CRACKED WINDSHIELD WHICH WE HAD REPAIRED ON 10/1/2020 FOR $821.71. CRACK APPEARED SEEMINGLY FROM NOWHERE ON THE MORNING OF 9/22/20.
Additional Notes:
CRACKED WINDSHIELD WHICH WE HAD REPAIRED ON 10/1/2020 FOR $821.71. CRACK APPEARED SEEMINGLY FROM NOWHERE ON THE MORNING OF 9/22/20.
Mfg Campaign: 11376521
Recall Date: Nov 27, 2020
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