Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED FOR NO APPARENT REASON. NO IMPACT, JUST CRACKED AS I WAS DRIVING OUT OF MY NEIGHBORHOOD (ABOUT 10MPH).
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED FOR NO APPARENT REASON. NO IMPACT, JUST CRACKED AS I WAS DRIVING OUT OF MY NEIGHBORHOOD (ABOUT 10MPH).
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED FOR NO APPARENT REASON. NO IMPACT, JUST CRACKED AS I WAS DRIVING OUT OF MY NEIGHBORHOOD (ABOUT 10MPH).
Mfg Campaign: 11385553
Recall Date: Dec 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE VEHICLE EXPERIENCED A ~12" CRACK VERTICAL CRACK IN THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THE WINDSHIELD CRACKED. NO KNOWN PEBBLE, ROCK, OR DEBRIS WAS KNOWN TO HAVE STUCK THE WINDSHIELD. THERE WAS A RELATIVELY LOUD "POP" SOUND AND THE CRACK APPEARED IN THE WINDSHIELD. THE CRACK EXTENDS FROM ABOUT HALFWAY UP THE WINDSHIELD DOWN TO THE BOTTOM OF THE BLACK SECTION OF GLASS THAT SUPPORTS THE WINDSHIELD WIPERS (VISIBLE BUT LESS OBVIOUS IN THE PHOTO THAN THE CRACK THROUGH THE TRANSPARENT SECTION OF THE GLASS). THE VEHICLE WAS ~4 MONTHS OLD (PURCHASED NEW) AT THE TIME THE WINDSHIELD CRACKED. OUTDOOR TEMPERATURES RANGED FROM ~15 TO 35 DEGREES FAHRENHEIT AT THE TIME THE WINDSHIELD CRACKED.
Corrective Action:
THE VEHICLE EXPERIENCED A ~12" CRACK VERTICAL CRACK IN THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THE WINDSHIELD CRACKED. NO KNOWN PEBBLE, ROCK, OR DEBRIS WAS KNOWN TO HAVE STUCK THE WINDSHIELD. THERE WAS A RELATIVELY LOUD "POP" SOUND AND THE CRACK APPEARED IN THE WINDSHIELD. THE CRACK EXTENDS FROM ABOUT HALFWAY UP THE WINDSHIELD DOWN TO THE BOTTOM OF THE BLACK SECTION OF GLASS THAT SUPPORTS THE WINDSHIELD WIPERS (VISIBLE BUT LESS OBVIOUS IN THE PHOTO THAN THE CRACK THROUGH THE TRANSPARENT SECTION OF THE GLASS). THE VEHICLE WAS ~4 MONTHS OLD (PURCHASED NEW) AT THE TIME THE WINDSHIELD CRACKED. OUTDOOR TEMPERATURES RANGED FROM ~15 TO 35 DEGREES FAHRENHEIT AT THE TIME THE WINDSHIELD CRACKED.
Additional Notes:
THE VEHICLE EXPERIENCED A ~12" CRACK VERTICAL CRACK IN THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THE WINDSHIELD CRACKED. NO KNOWN PEBBLE, ROCK, OR DEBRIS WAS KNOWN TO HAVE STUCK THE WINDSHIELD. THERE WAS A RELATIVELY LOUD "POP" SOUND AND THE CRACK APPEARED IN THE WINDSHIELD. THE CRACK EXTENDS FROM ABOUT HALFWAY UP THE WINDSHIELD DOWN TO THE BOTTOM OF THE BLACK SECTION OF GLASS THAT SUPPORTS THE WINDSHIELD WIPERS (VISIBLE BUT LESS OBVIOUS IN THE PHOTO THAN THE CRACK THROUGH THE TRANSPARENT SECTION OF THE GLASS). THE VEHICLE WAS ~4 MONTHS OLD (PURCHASED NEW) AT THE TIME THE WINDSHIELD CRACKED. OUTDOOR TEMPERATURES RANGED FROM ~15 TO 35 DEGREES FAHRENHEIT AT THE TIME THE WINDSHIELD CRACKED.
Mfg Campaign: 11385571
Recall Date: Dec 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED IN A RELATIVELY NEW (1-YEAR-OLD) VEHICLE. I DISCOVERED THE CRACK IN THE MORNING WHEN THE VEHICLE WAS STATIONARY. I BELIEVE IT WASN'T THERE YESTERDAY WHEN I LAST PARKED THE CAR.
Corrective Action:
WINDSHIELD CRACKED IN A RELATIVELY NEW (1-YEAR-OLD) VEHICLE. I DISCOVERED THE CRACK IN THE MORNING WHEN THE VEHICLE WAS STATIONARY. I BELIEVE IT WASN'T THERE YESTERDAY WHEN I LAST PARKED THE CAR.
Additional Notes:
WINDSHIELD CRACKED IN A RELATIVELY NEW (1-YEAR-OLD) VEHICLE. I DISCOVERED THE CRACK IN THE MORNING WHEN THE VEHICLE WAS STATIONARY. I BELIEVE IT WASN'T THERE YESTERDAY WHEN I LAST PARKED THE CAR.
Mfg Campaign: 11385641
Recall Date: Dec 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT. NO MARKING OF ROCK OR ANY DAMAGE.
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT. NO MARKING OF ROCK OR ANY DAMAGE.
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT. NO MARKING OF ROCK OR ANY DAMAGE.
Mfg Campaign: 11385686
Recall Date: Dec 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AFTER A 650 MILE DRIVE WITH NO IMPACTS TO WINDSHIELD OR PERCEPTIBLE CRACKS, PARKED THE CAR OVERNIGHT. IN THE MORNING, A CRACK HAD DEVELOPED FROM THE LOWER DRIVER SIDE OF THE WINDSHIELD MOVING UP AND TO THE PASSENGER SIDE. WITH NO FURTHER DRIVING, THE CRACK CONTINUED TO GROW TOWARD THE PASSENGER SIDE, SPLITTING INTO TWO CRACKS. THE SPONTANEOUS CRACK IS IN THE EYELINE. THE VEHICLE WAS STATIONARY WHEN THE CRACK FORMED AND HAS BEEN STATIONARY AS THE CRACK HAS GROWN. SEE PICTURES. ONE PHOTO IS WHEN FIRST DEVELOPED, (DECEMBER 14, 2020) SECOND IN ON DECEMBER 30, 2020 AFTER NO DRIVING AND THE CAR REMAINING STATIONARY FROM THE 14TH)..
Corrective Action:
AFTER A 650 MILE DRIVE WITH NO IMPACTS TO WINDSHIELD OR PERCEPTIBLE CRACKS, PARKED THE CAR OVERNIGHT. IN THE MORNING, A CRACK HAD DEVELOPED FROM THE LOWER DRIVER SIDE OF THE WINDSHIELD MOVING UP AND TO THE PASSENGER SIDE. WITH NO FURTHER DRIVING, THE CRACK CONTINUED TO GROW TOWARD THE PASSENGER SIDE, SPLITTING INTO TWO CRACKS. THE SPONTANEOUS CRACK IS IN THE EYELINE. THE VEHICLE WAS STATIONARY WHEN THE CRACK FORMED AND HAS BEEN STATIONARY AS THE CRACK HAS GROWN. SEE PICTURES. ONE PHOTO IS WHEN FIRST DEVELOPED, (DECEMBER 14, 2020) SECOND IN ON DECEMBER 30, 2020 AFTER NO DRIVING AND THE CAR REMAINING STATIONARY FROM THE 14TH)..
Additional Notes:
AFTER A 650 MILE DRIVE WITH NO IMPACTS TO WINDSHIELD OR PERCEPTIBLE CRACKS, PARKED THE CAR OVERNIGHT. IN THE MORNING, A CRACK HAD DEVELOPED FROM THE LOWER DRIVER SIDE OF THE WINDSHIELD MOVING UP AND TO THE PASSENGER SIDE. WITH NO FURTHER DRIVING, THE CRACK CONTINUED TO GROW TOWARD THE PASSENGER SIDE, SPLITTING INTO TWO CRACKS. THE SPONTANEOUS CRACK IS IN THE EYELINE. THE VEHICLE WAS STATIONARY WHEN THE CRACK FORMED AND HAS BEEN STATIONARY AS THE CRACK HAS GROWN. SEE PICTURES. ONE PHOTO IS WHEN FIRST DEVELOPED, (DECEMBER 14, 2020) SECOND IN ON DECEMBER 30, 2020 AFTER NO DRIVING AND THE CAR REMAINING STATIONARY FROM THE 14TH)..
Mfg Campaign: 11385711
Recall Date: Dec 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT NOTICED THAT THE WINDSHIELD STARTED TO DEVELOP A CRACK ON THE DRIVER'S SIDE BASE SEVEN INCHES LONG, WITHOUT AN IMPACT. THE VEHICLE WAS TAKEN TO WILLIAMS SUBARU OF SAYRE (222 SPRING ST, SAYRE, PA 18840) AND THE CONTACT WAS INFORMED TO CONTACT HIS INSURANCE PROVIDER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT NOTICED THAT THE WINDSHIELD STARTED TO DEVELOP A CRACK ON THE DRIVER'S SIDE BASE SEVEN INCHES LONG, WITHOUT AN IMPACT. THE VEHICLE WAS TAKEN TO WILLIAMS SUBARU OF SAYRE (222 SPRING ST, SAYRE, PA 18840) AND THE CONTACT WAS INFORMED TO CONTACT HIS INSURANCE PROVIDER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT NOTICED THAT THE WINDSHIELD STARTED TO DEVELOP A CRACK ON THE DRIVER'S SIDE BASE SEVEN INCHES LONG, WITHOUT AN IMPACT. THE VEHICLE WAS TAKEN TO WILLIAMS SUBARU OF SAYRE (222 SPRING ST, SAYRE, PA 18840) AND THE CONTACT WAS INFORMED TO CONTACT HIS INSURANCE PROVIDER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Mfg Campaign: 11385391
Recall Date: Dec 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON TUESDAY 12/22/20 AT APPROX 3 PM I GOT IN MY CAR TO RUN AN ERRAND AND IT WOULDN'T START. I HAD MOVED IT THE EVENING BEFORE FROM THE STREET TO THE DRIVEWAY. I DID NOT OPEN ANYTHING BUT THE DRIVERS SIDE DOOR AND LOCKED IT WHEN I EXITED THE VEHICLE. I HAD NOT USED THE LIFT GATE IN THE LAST FEW DAYS AND ALL DOORS WERE CLOSED. I HAD NOT TURNED ON ANY INTERIOR LIGHT EITHER OR HEADLIGHTS. I HAD IT JUMPED THE NEXT MORNING AND IT STARTED.
Corrective Action:
ON TUESDAY 12/22/20 AT APPROX 3 PM I GOT IN MY CAR TO RUN AN ERRAND AND IT WOULDN'T START. I HAD MOVED IT THE EVENING BEFORE FROM THE STREET TO THE DRIVEWAY. I DID NOT OPEN ANYTHING BUT THE DRIVERS SIDE DOOR AND LOCKED IT WHEN I EXITED THE VEHICLE. I HAD NOT USED THE LIFT GATE IN THE LAST FEW DAYS AND ALL DOORS WERE CLOSED. I HAD NOT TURNED ON ANY INTERIOR LIGHT EITHER OR HEADLIGHTS. I HAD IT JUMPED THE NEXT MORNING AND IT STARTED.
Additional Notes:
ON TUESDAY 12/22/20 AT APPROX 3 PM I GOT IN MY CAR TO RUN AN ERRAND AND IT WOULDN'T START. I HAD MOVED IT THE EVENING BEFORE FROM THE STREET TO THE DRIVEWAY. I DID NOT OPEN ANYTHING BUT THE DRIVERS SIDE DOOR AND LOCKED IT WHEN I EXITED THE VEHICLE. I HAD NOT USED THE LIFT GATE IN THE LAST FEW DAYS AND ALL DOORS WERE CLOSED. I HAD NOT TURNED ON ANY INTERIOR LIGHT EITHER OR HEADLIGHTS. I HAD IT JUMPED THE NEXT MORNING AND IT STARTED.
Mfg Campaign: 11384977
Recall Date: Dec 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WENT OUT THIS MORNING 12/26/2020 AND THE CAR WON'T START AGAIN. BECAUSE OF THE PREVIOUS PROBLEM ON 12/22/20 WHICH I HAVE REPORTED. I MADE SURE EVERYTHING WAS CLOSED AND LOCKED SECURELY AND ALL LIGHTS WERE OFF. PRIOR TO THE 12/22/20 INCIDENT, I HAD 2 PREVIOUS INCIDENTS SINCE PURCHASING THE CAR. ONE PREVIOUS INCIDENT INVOLVED A BATTERY DRAIN (I DO NOT REMEMBER THE DATE) BECAUSE THE CABIN LIGHT WAS LEFT ON OVERNIGHT. THE BATTERY DRAINAGE PREVENTION FUNCTION SHOULD HAVE KEPT THAT FROM HAPPENING BUT DID NOT. ALSO, ON APPROX. 9/1/20, I RECEIVED AN EMAIL FROM SUBARU ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED.
Corrective Action:
I WENT OUT THIS MORNING 12/26/2020 AND THE CAR WON'T START AGAIN. BECAUSE OF THE PREVIOUS PROBLEM ON 12/22/20 WHICH I HAVE REPORTED. I MADE SURE EVERYTHING WAS CLOSED AND LOCKED SECURELY AND ALL LIGHTS WERE OFF. PRIOR TO THE 12/22/20 INCIDENT, I HAD 2 PREVIOUS INCIDENTS SINCE PURCHASING THE CAR. ONE PREVIOUS INCIDENT INVOLVED A BATTERY DRAIN (I DO NOT REMEMBER THE DATE) BECAUSE THE CABIN LIGHT WAS LEFT ON OVERNIGHT. THE BATTERY DRAINAGE PREVENTION FUNCTION SHOULD HAVE KEPT THAT FROM HAPPENING BUT DID NOT. ALSO, ON APPROX. 9/1/20, I RECEIVED AN EMAIL FROM SUBARU ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED.
Additional Notes:
I WENT OUT THIS MORNING 12/26/2020 AND THE CAR WON'T START AGAIN. BECAUSE OF THE PREVIOUS PROBLEM ON 12/22/20 WHICH I HAVE REPORTED. I MADE SURE EVERYTHING WAS CLOSED AND LOCKED SECURELY AND ALL LIGHTS WERE OFF. PRIOR TO THE 12/22/20 INCIDENT, I HAD 2 PREVIOUS INCIDENTS SINCE PURCHASING THE CAR. ONE PREVIOUS INCIDENT INVOLVED A BATTERY DRAIN (I DO NOT REMEMBER THE DATE) BECAUSE THE CABIN LIGHT WAS LEFT ON OVERNIGHT. THE BATTERY DRAINAGE PREVENTION FUNCTION SHOULD HAVE KEPT THAT FROM HAPPENING BUT DID NOT. ALSO, ON APPROX. 9/1/20, I RECEIVED AN EMAIL FROM SUBARU ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED.
Mfg Campaign: 11384978
Recall Date: Dec 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON APPROX. 8/22/20 I RECEIVED AN EMAIL OR TEXT FROM SUBARU OR STARLINK, I DON'T REMEMBER, ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED. THE VEHICLE WAS PARKED IN MY DRIVEWAY.
Corrective Action:
ON APPROX. 8/22/20 I RECEIVED AN EMAIL OR TEXT FROM SUBARU OR STARLINK, I DON'T REMEMBER, ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED. THE VEHICLE WAS PARKED IN MY DRIVEWAY.
Additional Notes:
ON APPROX. 8/22/20 I RECEIVED AN EMAIL OR TEXT FROM SUBARU OR STARLINK, I DON'T REMEMBER, ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED. THE VEHICLE WAS PARKED IN MY DRIVEWAY.
Mfg Campaign: 11384986
Recall Date: Dec 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TODAY (26 DECEMBER 2020) AS I PARKED MY 2020 SUBARU OUTBACK IN A BUSINESS PARKING LOT, FOR THE THIRD TIME IN JUST FOUR MONTHS I NOTICED MY WINDSHIELD STARTING TO CRACK FOR NO APPARENT REASON. THERE WERE NO VEHICLES, ROAD DEBRIS , OR WINDS TO CAUSE THIS. THIS IS THE THIRD CRACKED WINDSHIELD ON MY NEW SUBARU IN FOUR MONTHS FOR NO APPARENT REASON. SUBARU HAS A PROBLEM! I HAVE DRIVEN OVER 1.5 MILLION MILES IN FORTY-PLUS PLUS YEARS, AND NEVER IN ALL THE DIFFERENT MANUFACTURERS AND MODELS OF VEHICLES HAVE I EVER HAD ISSUES LIKE THIS!
Corrective Action:
TODAY (26 DECEMBER 2020) AS I PARKED MY 2020 SUBARU OUTBACK IN A BUSINESS PARKING LOT, FOR THE THIRD TIME IN JUST FOUR MONTHS I NOTICED MY WINDSHIELD STARTING TO CRACK FOR NO APPARENT REASON. THERE WERE NO VEHICLES, ROAD DEBRIS , OR WINDS TO CAUSE THIS. THIS IS THE THIRD CRACKED WINDSHIELD ON MY NEW SUBARU IN FOUR MONTHS FOR NO APPARENT REASON. SUBARU HAS A PROBLEM! I HAVE DRIVEN OVER 1.5 MILLION MILES IN FORTY-PLUS PLUS YEARS, AND NEVER IN ALL THE DIFFERENT MANUFACTURERS AND MODELS OF VEHICLES HAVE I EVER HAD ISSUES LIKE THIS!
Additional Notes:
TODAY (26 DECEMBER 2020) AS I PARKED MY 2020 SUBARU OUTBACK IN A BUSINESS PARKING LOT, FOR THE THIRD TIME IN JUST FOUR MONTHS I NOTICED MY WINDSHIELD STARTING TO CRACK FOR NO APPARENT REASON. THERE WERE NO VEHICLES, ROAD DEBRIS , OR WINDS TO CAUSE THIS. THIS IS THE THIRD CRACKED WINDSHIELD ON MY NEW SUBARU IN FOUR MONTHS FOR NO APPARENT REASON. SUBARU HAS A PROBLEM! I HAVE DRIVEN OVER 1.5 MILLION MILES IN FORTY-PLUS PLUS YEARS, AND NEVER IN ALL THE DIFFERENT MANUFACTURERS AND MODELS OF VEHICLES HAVE I EVER HAD ISSUES LIKE THIS!
Mfg Campaign: 11385080
Recall Date: Dec 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON THE 21ST OF DECEMBER THE BATTERY IN MY OUTBACK WENT DEAD. I TOOK IT INTO THE LOCAL DEALERSHIP AND THEY RECHARGED THE BATTERY. WHEN I TRIED TO START THE CAR TWO DAYS LATER, THE BATTERY WAS DEAD AGAIN. I HAVE AN APPOINTMENT TO TAKE IT BACK TO THE DEALERSHIP ON THE 29TH OF DECEMBER. BOTH TIMES, THE CAR WAS STARTED 10-12 HOURS BEFORE.
Corrective Action:
ON THE 21ST OF DECEMBER THE BATTERY IN MY OUTBACK WENT DEAD. I TOOK IT INTO THE LOCAL DEALERSHIP AND THEY RECHARGED THE BATTERY. WHEN I TRIED TO START THE CAR TWO DAYS LATER, THE BATTERY WAS DEAD AGAIN. I HAVE AN APPOINTMENT TO TAKE IT BACK TO THE DEALERSHIP ON THE 29TH OF DECEMBER. BOTH TIMES, THE CAR WAS STARTED 10-12 HOURS BEFORE.
Additional Notes:
ON THE 21ST OF DECEMBER THE BATTERY IN MY OUTBACK WENT DEAD. I TOOK IT INTO THE LOCAL DEALERSHIP AND THEY RECHARGED THE BATTERY. WHEN I TRIED TO START THE CAR TWO DAYS LATER, THE BATTERY WAS DEAD AGAIN. I HAVE AN APPOINTMENT TO TAKE IT BACK TO THE DEALERSHIP ON THE 29TH OF DECEMBER. BOTH TIMES, THE CAR WAS STARTED 10-12 HOURS BEFORE.
Mfg Campaign: 11384884
Recall Date: Dec 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A STONE HIT THE FRONT WINDSHIELD AND CRACKED THE GLASS WITHOUT WARNING. THE VEHICLE WAS TAKEN TWICE TO AN INDEPENDENT MECHANIC WHERE THE GLASS WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A STONE HIT THE FRONT WINDSHIELD AND CRACKED THE GLASS WITHOUT WARNING. THE VEHICLE WAS TAKEN TWICE TO AN INDEPENDENT MECHANIC WHERE THE GLASS WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A STONE HIT THE FRONT WINDSHIELD AND CRACKED THE GLASS WITHOUT WARNING. THE VEHICLE WAS TAKEN TWICE TO AN INDEPENDENT MECHANIC WHERE THE GLASS WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE 10,000.
Mfg Campaign: 11384429
Recall Date: Dec 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY VEHICLE HAD BEEN PARKED, IN A SAFE PLACE, AT MY RESIDENCE FOR APPROXIMATELY 3 DAYS. ONE MORNING, I DISCOVERED A CRACK IN THE WINDSHIELD WHICH BEGAN ON THE PASSENGER SIDE, RUNS IN A SMOOTH LINE, MAKING A TURN UPWARD AND CONTINUES ACROSS THE WINDSHIELD AND STOPS CLOSE TO THE CENTER. THE CAR HAD NOT BEEN STRUCK BY A PROJECTILE OR ANYTHING THE LAST TIME I HAD DRIVEN IT. THERE IS NO "SPIDER-WEBBING" OR MARKS THAT WOULD BE CONSISTENT WITH IT GETTING HIT.
Corrective Action:
MY VEHICLE HAD BEEN PARKED, IN A SAFE PLACE, AT MY RESIDENCE FOR APPROXIMATELY 3 DAYS. ONE MORNING, I DISCOVERED A CRACK IN THE WINDSHIELD WHICH BEGAN ON THE PASSENGER SIDE, RUNS IN A SMOOTH LINE, MAKING A TURN UPWARD AND CONTINUES ACROSS THE WINDSHIELD AND STOPS CLOSE TO THE CENTER. THE CAR HAD NOT BEEN STRUCK BY A PROJECTILE OR ANYTHING THE LAST TIME I HAD DRIVEN IT. THERE IS NO "SPIDER-WEBBING" OR MARKS THAT WOULD BE CONSISTENT WITH IT GETTING HIT.
Additional Notes:
MY VEHICLE HAD BEEN PARKED, IN A SAFE PLACE, AT MY RESIDENCE FOR APPROXIMATELY 3 DAYS. ONE MORNING, I DISCOVERED A CRACK IN THE WINDSHIELD WHICH BEGAN ON THE PASSENGER SIDE, RUNS IN A SMOOTH LINE, MAKING A TURN UPWARD AND CONTINUES ACROSS THE WINDSHIELD AND STOPS CLOSE TO THE CENTER. THE CAR HAD NOT BEEN STRUCK BY A PROJECTILE OR ANYTHING THE LAST TIME I HAD DRIVEN IT. THERE IS NO "SPIDER-WEBBING" OR MARKS THAT WOULD BE CONSISTENT WITH IT GETTING HIT.
Mfg Campaign: 11384462
Recall Date: Dec 21, 2020
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Corrective Action:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Additional Notes:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Mfg Campaign: 11384264
Recall Date: Dec 20, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Corrective Action:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Additional Notes:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Mfg Campaign: 11384264
Recall Date: Dec 20, 2020
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Corrective Action:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Additional Notes:
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
Mfg Campaign: 11384264
Recall Date: Dec 20, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED. ABOUT A 12 - 14 INCH CRACK AROUND THE WINDSHIELD TOP-CENTER. THERE WAS NO IMPACT. THIS HAPPENED OVERNIGHT WHILE SITTING IN MY DRIVEWAY.
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED. ABOUT A 12 - 14 INCH CRACK AROUND THE WINDSHIELD TOP-CENTER. THERE WAS NO IMPACT. THIS HAPPENED OVERNIGHT WHILE SITTING IN MY DRIVEWAY.
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED. ABOUT A 12 - 14 INCH CRACK AROUND THE WINDSHIELD TOP-CENTER. THERE WAS NO IMPACT. THIS HAPPENED OVERNIGHT WHILE SITTING IN MY DRIVEWAY.
Mfg Campaign: 11382977
Recall Date: Dec 11, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DID NOT DRIVE CAR FOR 2 WEEKS, BATTERY DEAD.
Corrective Action:
DID NOT DRIVE CAR FOR 2 WEEKS, BATTERY DEAD.
Additional Notes:
DID NOT DRIVE CAR FOR 2 WEEKS, BATTERY DEAD.
Mfg Campaign: 11383067
Recall Date: Dec 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ACCORDING TO WISCONSIN'S LEMON LAW, THE VEHICLE THAT I OWN MEETS WI'S LEMON: * I BOUGHT A BRAND NEW CAR(ONLY 4 MILES WERE IN IT) * FROM DAY 2 (AFTER PURCHASING), THE CARPLAY MALFUNCTION HAS BEEN AN ON-GOING ISSUE AND NEVER SOLVED. DEFECT WITHIN A YEAR AND THE CAR IS STILL UNDER THE WARRANTY. * DEALER FAILED 5 TIMES TO FIX THE SAME ISSUE. I PAID 50K FOR THE VEHICLE NOVEMBER, 2019 WHICH IS STILL UNDER THE WARRANTY YET THE PROBLEM IS NOT BEING RECTIFIED. OVER A YEAR LONG BATTLE, I AM STUCK WITH BROKEN CAR. SERVICE MANAGER FROM THE DEALER ADMITTED THAT THEY ARE NOT GETTING ENOUGH SUPPORT FROM CORP WHICH LED SOFTWARE UPDATE DOES NOT WORK. A FEW TIMES, I ALMOST RARE ENDED THE FRONT OF CAR DUE TO CARPLAY MALFUNCTION. WOULD YOU PLEASE LOOK INTO THIS?
Corrective Action:
ACCORDING TO WISCONSIN'S LEMON LAW, THE VEHICLE THAT I OWN MEETS WI'S LEMON: * I BOUGHT A BRAND NEW CAR(ONLY 4 MILES WERE IN IT) * FROM DAY 2 (AFTER PURCHASING), THE CARPLAY MALFUNCTION HAS BEEN AN ON-GOING ISSUE AND NEVER SOLVED. DEFECT WITHIN A YEAR AND THE CAR IS STILL UNDER THE WARRANTY. * DEALER FAILED 5 TIMES TO FIX THE SAME ISSUE. I PAID 50K FOR THE VEHICLE NOVEMBER, 2019 WHICH IS STILL UNDER THE WARRANTY YET THE PROBLEM IS NOT BEING RECTIFIED. OVER A YEAR LONG BATTLE, I AM STUCK WITH BROKEN CAR. SERVICE MANAGER FROM THE DEALER ADMITTED THAT THEY ARE NOT GETTING ENOUGH SUPPORT FROM CORP WHICH LED SOFTWARE UPDATE DOES NOT WORK. A FEW TIMES, I ALMOST RARE ENDED THE FRONT OF CAR DUE TO CARPLAY MALFUNCTION. WOULD YOU PLEASE LOOK INTO THIS?
Additional Notes:
ACCORDING TO WISCONSIN'S LEMON LAW, THE VEHICLE THAT I OWN MEETS WI'S LEMON: * I BOUGHT A BRAND NEW CAR(ONLY 4 MILES WERE IN IT) * FROM DAY 2 (AFTER PURCHASING), THE CARPLAY MALFUNCTION HAS BEEN AN ON-GOING ISSUE AND NEVER SOLVED. DEFECT WITHIN A YEAR AND THE CAR IS STILL UNDER THE WARRANTY. * DEALER FAILED 5 TIMES TO FIX THE SAME ISSUE. I PAID 50K FOR THE VEHICLE NOVEMBER, 2019 WHICH IS STILL UNDER THE WARRANTY YET THE PROBLEM IS NOT BEING RECTIFIED. OVER A YEAR LONG BATTLE, I AM STUCK WITH BROKEN CAR. SERVICE MANAGER FROM THE DEALER ADMITTED THAT THEY ARE NOT GETTING ENOUGH SUPPORT FROM CORP WHICH LED SOFTWARE UPDATE DOES NOT WORK. A FEW TIMES, I ALMOST RARE ENDED THE FRONT OF CAR DUE TO CARPLAY MALFUNCTION. WOULD YOU PLEASE LOOK INTO THIS?
Mfg Campaign: 11382826
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WIFE REPORTED CAR STALLED WHEN MAKING A TURN AFTER STOPPING. WHILE TURNING SHE SAID IT FELT LIKE THE CAR WAS NOT GETTING ANY GAS AND HAD NO POWER. SHE LET THE VEHICLE ROLL TO A STOP ON THE SIDE OF THE ROAD. SHE SAID IT TOOK SEVERAL ATTEMPTS FOR THE CAR TO START BACK UP. THIS HAPPENED 3 TIMES TODAY DURING A TRIP TO THE DENTIST IN THE CITY OF LYNCHBURG, VIRGINIA. I CALLED TERRY SUBARU OF LYNCHBURG WHEN SHE GOT HOME AND REPORTED THE PROBLEM. THEY TOLD ME TO BRING IT IN TOMORROW TO HAVE IT CHECKED OUT.
Corrective Action:
WIFE REPORTED CAR STALLED WHEN MAKING A TURN AFTER STOPPING. WHILE TURNING SHE SAID IT FELT LIKE THE CAR WAS NOT GETTING ANY GAS AND HAD NO POWER. SHE LET THE VEHICLE ROLL TO A STOP ON THE SIDE OF THE ROAD. SHE SAID IT TOOK SEVERAL ATTEMPTS FOR THE CAR TO START BACK UP. THIS HAPPENED 3 TIMES TODAY DURING A TRIP TO THE DENTIST IN THE CITY OF LYNCHBURG, VIRGINIA. I CALLED TERRY SUBARU OF LYNCHBURG WHEN SHE GOT HOME AND REPORTED THE PROBLEM. THEY TOLD ME TO BRING IT IN TOMORROW TO HAVE IT CHECKED OUT.
Additional Notes:
WIFE REPORTED CAR STALLED WHEN MAKING A TURN AFTER STOPPING. WHILE TURNING SHE SAID IT FELT LIKE THE CAR WAS NOT GETTING ANY GAS AND HAD NO POWER. SHE LET THE VEHICLE ROLL TO A STOP ON THE SIDE OF THE ROAD. SHE SAID IT TOOK SEVERAL ATTEMPTS FOR THE CAR TO START BACK UP. THIS HAPPENED 3 TIMES TODAY DURING A TRIP TO THE DENTIST IN THE CITY OF LYNCHBURG, VIRGINIA. I CALLED TERRY SUBARU OF LYNCHBURG WHEN SHE GOT HOME AND REPORTED THE PROBLEM. THEY TOLD ME TO BRING IT IN TOMORROW TO HAVE IT CHECKED OUT.
Mfg Campaign: 11382941
Recall Date: Dec 10, 2020
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Valencia, CA • 36 yrs
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