Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
942 ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
PURCHASED THE AUTOMOBILE WITH ABOUT 7,200 MILES ON IT WITH EXTENDED WARRANTY. BATTERY FAILED AT 8,000 MILES. WE REPLACED IT WITH A NEW PREMIUM BATTERY FROM AAA.. NEW BATTERY WORKED FOR 8 MONTHS THEN DRAINED OVERNIGHT. AAA RECHARGED IT AND SAID ALTERNATOR WORKED. WHEN DRIVEN OR BACKED UP AFTER RECHARGING, AUTOMOBILE BEEPED CONSTANTLY FOR APPROXIMATELY 1/2 MILE AND STOPPED WHILE IN MOTION. BEEPING STOPPED WHEN VEHICLE STOPPED, BUT STARTED AGAIN WHEN VEHICLE MOVED FORWARD OR BACKED UP. LEFT WITH SUBARU DEALER OVERNIGHT. BATTERY WAS COMPLETELY DRAINED THIS MORNING WHEN SERVICE TECHNICIAN TRIED TO START IT. SERVICE TECH SAID THEY COULD NOT DIAGNOSE PROBLEM. PER MY INTERNET RESEARCH, THIS SEEMS TO BE A COMMON PROBLEM. SUBARU SHOULD FIX IT, BUT SEEMS TO BE DRAGGING THEIR HEELS ON THIS ISSUE. OUR SUBARU IS UNSAFE AND NOT DRIVEABLE IN ITS CURRENT CONDITION. PLEASE INVESTIGATE AND PROVIDE ASSISTANCE. THE VEHICLE HAS BEEN STATIONARY WHEN THE BATTERY DRAINED. THE BEEPING OCCURRED WHEN THE VEHICLE WAS IN MOTION ON A HIGHWAY AND CITY STREET. IT RESTARTED WHEN THE VEHICLE RESUMED MOTION. THE BEEPING CONTINUED WHILE THE VEHICLE WAS GOING STRAIGHT OR TURNING WHILE IN MOTION. IT STOPPED WHEN THE VEHICLE STOPPED. STEERING DID NOT FEEL NORMAL. IT WAS A LITTLE SLUGGISH AND LESS PRECISE THAN NORMAL.
Corrective Action:
PURCHASED THE AUTOMOBILE WITH ABOUT 7,200 MILES ON IT WITH EXTENDED WARRANTY. BATTERY FAILED AT 8,000 MILES. WE REPLACED IT WITH A NEW PREMIUM BATTERY FROM AAA.. NEW BATTERY WORKED FOR 8 MONTHS THEN DRAINED OVERNIGHT. AAA RECHARGED IT AND SAID ALTERNATOR WORKED. WHEN DRIVEN OR BACKED UP AFTER RECHARGING, AUTOMOBILE BEEPED CONSTANTLY FOR APPROXIMATELY 1/2 MILE AND STOPPED WHILE IN MOTION. BEEPING STOPPED WHEN VEHICLE STOPPED, BUT STARTED AGAIN WHEN VEHICLE MOVED FORWARD OR BACKED UP. LEFT WITH SUBARU DEALER OVERNIGHT. BATTERY WAS COMPLETELY DRAINED THIS MORNING WHEN SERVICE TECHNICIAN TRIED TO START IT. SERVICE TECH SAID THEY COULD NOT DIAGNOSE PROBLEM. PER MY INTERNET RESEARCH, THIS SEEMS TO BE A COMMON PROBLEM. SUBARU SHOULD FIX IT, BUT SEEMS TO BE DRAGGING THEIR HEELS ON THIS ISSUE. OUR SUBARU IS UNSAFE AND NOT DRIVEABLE IN ITS CURRENT CONDITION. PLEASE INVESTIGATE AND PROVIDE ASSISTANCE. THE VEHICLE HAS BEEN STATIONARY WHEN THE BATTERY DRAINED. THE BEEPING OCCURRED WHEN THE VEHICLE WAS IN MOTION ON A HIGHWAY AND CITY STREET. IT RESTARTED WHEN THE VEHICLE RESUMED MOTION. THE BEEPING CONTINUED WHILE THE VEHICLE WAS GOING STRAIGHT OR TURNING WHILE IN MOTION. IT STOPPED WHEN THE VEHICLE STOPPED. STEERING DID NOT FEEL NORMAL. IT WAS A LITTLE SLUGGISH AND LESS PRECISE THAN NORMAL.
Additional Notes:
PURCHASED THE AUTOMOBILE WITH ABOUT 7,200 MILES ON IT WITH EXTENDED WARRANTY. BATTERY FAILED AT 8,000 MILES. WE REPLACED IT WITH A NEW PREMIUM BATTERY FROM AAA.. NEW BATTERY WORKED FOR 8 MONTHS THEN DRAINED OVERNIGHT. AAA RECHARGED IT AND SAID ALTERNATOR WORKED. WHEN DRIVEN OR BACKED UP AFTER RECHARGING, AUTOMOBILE BEEPED CONSTANTLY FOR APPROXIMATELY 1/2 MILE AND STOPPED WHILE IN MOTION. BEEPING STOPPED WHEN VEHICLE STOPPED, BUT STARTED AGAIN WHEN VEHICLE MOVED FORWARD OR BACKED UP. LEFT WITH SUBARU DEALER OVERNIGHT. BATTERY WAS COMPLETELY DRAINED THIS MORNING WHEN SERVICE TECHNICIAN TRIED TO START IT. SERVICE TECH SAID THEY COULD NOT DIAGNOSE PROBLEM. PER MY INTERNET RESEARCH, THIS SEEMS TO BE A COMMON PROBLEM. SUBARU SHOULD FIX IT, BUT SEEMS TO BE DRAGGING THEIR HEELS ON THIS ISSUE. OUR SUBARU IS UNSAFE AND NOT DRIVEABLE IN ITS CURRENT CONDITION. PLEASE INVESTIGATE AND PROVIDE ASSISTANCE. THE VEHICLE HAS BEEN STATIONARY WHEN THE BATTERY DRAINED. THE BEEPING OCCURRED WHEN THE VEHICLE WAS IN MOTION ON A HIGHWAY AND CITY STREET. IT RESTARTED WHEN THE VEHICLE RESUMED MOTION. THE BEEPING CONTINUED WHILE THE VEHICLE WAS GOING STRAIGHT OR TURNING WHILE IN MOTION. IT STOPPED WHEN THE VEHICLE STOPPED. STEERING DID NOT FEEL NORMAL. IT WAS A LITTLE SLUGGISH AND LESS PRECISE THAN NORMAL.
Mfg Campaign: 11389883
Recall Date: Jan 25, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED 2 TIMES WITHIN 3 MONTHS OF PURCHASE (BOUGHT USED, NOV 2020) FIRST TIME WITH LIGHT LEFT ON OVERNIGHT AND SECOND TIME AFTER NOT DRIVING FOR LESS THAN 1 WEEK
Corrective Action:
BATTERY DIED 2 TIMES WITHIN 3 MONTHS OF PURCHASE (BOUGHT USED, NOV 2020) FIRST TIME WITH LIGHT LEFT ON OVERNIGHT AND SECOND TIME AFTER NOT DRIVING FOR LESS THAN 1 WEEK
Additional Notes:
BATTERY DIED 2 TIMES WITHIN 3 MONTHS OF PURCHASE (BOUGHT USED, NOV 2020) FIRST TIME WITH LIGHT LEFT ON OVERNIGHT AND SECOND TIME AFTER NOT DRIVING FOR LESS THAN 1 WEEK
Mfg Campaign: 11389030
Recall Date: Jan 20, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRIC SYSTEM FAIL. REPEATEDLY THE WINDOWS WONT WORK, BLUE TOOTH GOES DOWN. BUT MORE CONCERNING WHEN SITTING WAITING IN A PARKING LOT THE WHOLE CAR WILL SHUT OFF. NOT A SIGN OF LIFE. CANT TURN CAR ON, NO RADIO NO LIGHTS, NO USE OF KEY FOB - NOTHING. CAR CAN BE JUMPED AND BACK IN ACTION. HAD THE EGI CONTROL REPLACED AND OTHER PARTS. BUT THE VERY NEXT DAY - AGAIN WHILE WAITING IN PARKING LOT - WHICH WE DO A LOT OF IN THE PANDEMIC - NO WINDOWS OPERATED , REAR LIFE DID NOT WORK AND THEN SUDDENLY THE WHOLE CAR SHUT DOWN AGAIN. HAD TO HAVE DEALER COME JUMP CAR AND BACK TO SHOP
Corrective Action:
ELECTRIC SYSTEM FAIL. REPEATEDLY THE WINDOWS WONT WORK, BLUE TOOTH GOES DOWN. BUT MORE CONCERNING WHEN SITTING WAITING IN A PARKING LOT THE WHOLE CAR WILL SHUT OFF. NOT A SIGN OF LIFE. CANT TURN CAR ON, NO RADIO NO LIGHTS, NO USE OF KEY FOB - NOTHING. CAR CAN BE JUMPED AND BACK IN ACTION. HAD THE EGI CONTROL REPLACED AND OTHER PARTS. BUT THE VERY NEXT DAY - AGAIN WHILE WAITING IN PARKING LOT - WHICH WE DO A LOT OF IN THE PANDEMIC - NO WINDOWS OPERATED , REAR LIFE DID NOT WORK AND THEN SUDDENLY THE WHOLE CAR SHUT DOWN AGAIN. HAD TO HAVE DEALER COME JUMP CAR AND BACK TO SHOP
Additional Notes:
ELECTRIC SYSTEM FAIL. REPEATEDLY THE WINDOWS WONT WORK, BLUE TOOTH GOES DOWN. BUT MORE CONCERNING WHEN SITTING WAITING IN A PARKING LOT THE WHOLE CAR WILL SHUT OFF. NOT A SIGN OF LIFE. CANT TURN CAR ON, NO RADIO NO LIGHTS, NO USE OF KEY FOB - NOTHING. CAR CAN BE JUMPED AND BACK IN ACTION. HAD THE EGI CONTROL REPLACED AND OTHER PARTS. BUT THE VERY NEXT DAY - AGAIN WHILE WAITING IN PARKING LOT - WHICH WE DO A LOT OF IN THE PANDEMIC - NO WINDOWS OPERATED , REAR LIFE DID NOT WORK AND THEN SUDDENLY THE WHOLE CAR SHUT DOWN AGAIN. HAD TO HAVE DEALER COME JUMP CAR AND BACK TO SHOP
Mfg Campaign: 11387684
Recall Date: Jan 12, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PREMATURE DYING OF BATTERY AT AROUND ONLY 20,000MILES. WE SUSPECT FLAWS OF THE BATTERY OR ELECTRIC ISSUES. WE DID FIND LAWSUIT ON 2016-2020 SUBARU OUTBACK ON THIS MATTER.
Corrective Action:
PREMATURE DYING OF BATTERY AT AROUND ONLY 20,000MILES. WE SUSPECT FLAWS OF THE BATTERY OR ELECTRIC ISSUES. WE DID FIND LAWSUIT ON 2016-2020 SUBARU OUTBACK ON THIS MATTER.
Additional Notes:
PREMATURE DYING OF BATTERY AT AROUND ONLY 20,000MILES. WE SUSPECT FLAWS OF THE BATTERY OR ELECTRIC ISSUES. WE DID FIND LAWSUIT ON 2016-2020 SUBARU OUTBACK ON THIS MATTER.
Mfg Campaign: 11387440
Recall Date: Jan 11, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, SHE NOTICED THE FRONT WINDSHIELD WAS CRACKED. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO MILLER SUBARU (1592 NJ-38, LUMBERTON, NJ 08048, (609)267-4000) WHERE IT WAS DETERMINED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, SHE NOTICED THE FRONT WINDSHIELD WAS CRACKED. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO MILLER SUBARU (1592 NJ-38, LUMBERTON, NJ 08048, (609)267-4000) WHERE IT WAS DETERMINED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, SHE NOTICED THE FRONT WINDSHIELD WAS CRACKED. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO MILLER SUBARU (1592 NJ-38, LUMBERTON, NJ 08048, (609)267-4000) WHERE IT WAS DETERMINED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 37,000.
Mfg Campaign: 11387556
Recall Date: Jan 11, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY KEEPS DYING FOR NO REASON. THR FIRST TIME IT OCCURRED WAS IN OCTOBER 2020. WE JUMP STARTED THE VEHICLE AND DROVE IT. IT DIED AGAIN TWO DAYS LATER. WE REPLACED THE BATTERY WITH ONE FROM AN AUTO PARTS STORE. APPROXIMATELY 5 WEEKS LATER IN DECEMBER 2020 IT DID THE SAME THING. WE WENT TO START IT UP AND IT WOULDN'T START. WE JUMPED IT AND DROVE IT FOR APPROXIMATELY 30 MINUTES. WENT OUT THE NEXT DAY AND IT WOULDN'T START AGAIN. TOOK IT TO THE DEALERSHIP AND THEY STATED THE PROBLEM WAS THE BATTERY SO I PAID FOR A REPLACEMENT. EXACTLY A MONTH LATER, JANUARY 2021, I WENT OUT TO START THE CAR AND THE BATTERY IS AGAIN DEAD. I WILL BE TAKING IT BACK IN TO THE DEALERSHIP THIS WEEK.
Corrective Action:
THE BATTERY KEEPS DYING FOR NO REASON. THR FIRST TIME IT OCCURRED WAS IN OCTOBER 2020. WE JUMP STARTED THE VEHICLE AND DROVE IT. IT DIED AGAIN TWO DAYS LATER. WE REPLACED THE BATTERY WITH ONE FROM AN AUTO PARTS STORE. APPROXIMATELY 5 WEEKS LATER IN DECEMBER 2020 IT DID THE SAME THING. WE WENT TO START IT UP AND IT WOULDN'T START. WE JUMPED IT AND DROVE IT FOR APPROXIMATELY 30 MINUTES. WENT OUT THE NEXT DAY AND IT WOULDN'T START AGAIN. TOOK IT TO THE DEALERSHIP AND THEY STATED THE PROBLEM WAS THE BATTERY SO I PAID FOR A REPLACEMENT. EXACTLY A MONTH LATER, JANUARY 2021, I WENT OUT TO START THE CAR AND THE BATTERY IS AGAIN DEAD. I WILL BE TAKING IT BACK IN TO THE DEALERSHIP THIS WEEK.
Additional Notes:
THE BATTERY KEEPS DYING FOR NO REASON. THR FIRST TIME IT OCCURRED WAS IN OCTOBER 2020. WE JUMP STARTED THE VEHICLE AND DROVE IT. IT DIED AGAIN TWO DAYS LATER. WE REPLACED THE BATTERY WITH ONE FROM AN AUTO PARTS STORE. APPROXIMATELY 5 WEEKS LATER IN DECEMBER 2020 IT DID THE SAME THING. WE WENT TO START IT UP AND IT WOULDN'T START. WE JUMPED IT AND DROVE IT FOR APPROXIMATELY 30 MINUTES. WENT OUT THE NEXT DAY AND IT WOULDN'T START AGAIN. TOOK IT TO THE DEALERSHIP AND THEY STATED THE PROBLEM WAS THE BATTERY SO I PAID FOR A REPLACEMENT. EXACTLY A MONTH LATER, JANUARY 2021, I WENT OUT TO START THE CAR AND THE BATTERY IS AGAIN DEAD. I WILL BE TAKING IT BACK IN TO THE DEALERSHIP THIS WEEK.
Mfg Campaign: 11387407
Recall Date: Jan 10, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BATTERY KEEPS DYING FOR NO REASON. THR FIRST TIME IT OCCURRED WAS IN OCTOBER 2020. WE JUMP STARTED THE VEHICLE AND DROVE IT. IT DIED AGAIN TWO DAYS LATER. WE REPLACED THE BATTERY WITH ONE FROM AN AUTO PARTS STORE. APPROXIMATELY 5 WEEKS LATER IN DECEMBER 2020 IT DID THE SAME THING. WE WENT TO START IT UP AND IT WOULDN'T START. WE JUMPED IT AND DROVE IT FOR APPROXIMATELY 30 MINUTES. WENT OUT THE NEXT DAY AND IT WOULDN'T START AGAIN. TOOK IT TO THE DEALERSHIP AND THEY STATED THE PROBLEM WAS THE BATTERY SO I PAID FOR A REPLACEMENT. EXACTLY A MONTH LATER, JANUARY 2021, I WENT OUT TO START THE CAR AND THE BATTERY IS AGAIN DEAD. I WILL BE TAKING IT BACK IN TO THE DEALERSHIP THIS WEEK.
Corrective Action:
THE BATTERY KEEPS DYING FOR NO REASON. THR FIRST TIME IT OCCURRED WAS IN OCTOBER 2020. WE JUMP STARTED THE VEHICLE AND DROVE IT. IT DIED AGAIN TWO DAYS LATER. WE REPLACED THE BATTERY WITH ONE FROM AN AUTO PARTS STORE. APPROXIMATELY 5 WEEKS LATER IN DECEMBER 2020 IT DID THE SAME THING. WE WENT TO START IT UP AND IT WOULDN'T START. WE JUMPED IT AND DROVE IT FOR APPROXIMATELY 30 MINUTES. WENT OUT THE NEXT DAY AND IT WOULDN'T START AGAIN. TOOK IT TO THE DEALERSHIP AND THEY STATED THE PROBLEM WAS THE BATTERY SO I PAID FOR A REPLACEMENT. EXACTLY A MONTH LATER, JANUARY 2021, I WENT OUT TO START THE CAR AND THE BATTERY IS AGAIN DEAD. I WILL BE TAKING IT BACK IN TO THE DEALERSHIP THIS WEEK.
Additional Notes:
THE BATTERY KEEPS DYING FOR NO REASON. THR FIRST TIME IT OCCURRED WAS IN OCTOBER 2020. WE JUMP STARTED THE VEHICLE AND DROVE IT. IT DIED AGAIN TWO DAYS LATER. WE REPLACED THE BATTERY WITH ONE FROM AN AUTO PARTS STORE. APPROXIMATELY 5 WEEKS LATER IN DECEMBER 2020 IT DID THE SAME THING. WE WENT TO START IT UP AND IT WOULDN'T START. WE JUMPED IT AND DROVE IT FOR APPROXIMATELY 30 MINUTES. WENT OUT THE NEXT DAY AND IT WOULDN'T START AGAIN. TOOK IT TO THE DEALERSHIP AND THEY STATED THE PROBLEM WAS THE BATTERY SO I PAID FOR A REPLACEMENT. EXACTLY A MONTH LATER, JANUARY 2021, I WENT OUT TO START THE CAR AND THE BATTERY IS AGAIN DEAD. I WILL BE TAKING IT BACK IN TO THE DEALERSHIP THIS WEEK.
Mfg Campaign: 11387407
Recall Date: Jan 10, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN STARTING THE VEHICLE, THE SCREEN FOR THE BACKUP CAMERA, PERIODICALLY REMAINS DARK. WHEN THIS HAPPENS, I DO NOT HAVE THE USE OF THE BACK UP CAMERA.
Corrective Action:
WHEN STARTING THE VEHICLE, THE SCREEN FOR THE BACKUP CAMERA, PERIODICALLY REMAINS DARK. WHEN THIS HAPPENS, I DO NOT HAVE THE USE OF THE BACK UP CAMERA.
Additional Notes:
WHEN STARTING THE VEHICLE, THE SCREEN FOR THE BACKUP CAMERA, PERIODICALLY REMAINS DARK. WHEN THIS HAPPENS, I DO NOT HAVE THE USE OF THE BACK UP CAMERA.
Mfg Campaign: 11386893
Recall Date: Jan 7, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE TRAVELING AT 70MPH ON A HIGHWAY, A ROCK STRUCK THE UPPER RIGHT CORNER OF THE WINDSHIELD FROM ANOTHER SUV IN THE LANE TO THE RIGHT OF OUR VEHICLE. THIS WAS A REPLACEMENT WINDSHIELD INSTALLED BY JACK MORRIS AUTO GLASS.
Corrective Action:
WHILE TRAVELING AT 70MPH ON A HIGHWAY, A ROCK STRUCK THE UPPER RIGHT CORNER OF THE WINDSHIELD FROM ANOTHER SUV IN THE LANE TO THE RIGHT OF OUR VEHICLE. THIS WAS A REPLACEMENT WINDSHIELD INSTALLED BY JACK MORRIS AUTO GLASS.
Additional Notes:
WHILE TRAVELING AT 70MPH ON A HIGHWAY, A ROCK STRUCK THE UPPER RIGHT CORNER OF THE WINDSHIELD FROM ANOTHER SUV IN THE LANE TO THE RIGHT OF OUR VEHICLE. THIS WAS A REPLACEMENT WINDSHIELD INSTALLED BY JACK MORRIS AUTO GLASS.
Mfg Campaign: 11386659
Recall Date: Jan 5, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE IN THE GARAGE, THE NEXT DAY THE FRONT WINDSHIELD DEVELOPED A CRACK LOCATED ON THE PASSENGER'S SIDE. THE CAUSE OF THE CRACK WAS UNDETERMINED. THE CONTACT INDICATED THAT THE WINDSHIELD HAD BEEN REPLACED ON 2 PREVIOUS OCCASIONS AND EACH TIME NO IMPACT TO THE WINDSHIELD HAD OCCURRED TO CAUSE THE CRACKS. THE LOCAL DEALER FAULKNER SUBARU LOCATED AT 3233 PAXTON ST, HARRISBURG, PA 17111 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 25,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE IN THE GARAGE, THE NEXT DAY THE FRONT WINDSHIELD DEVELOPED A CRACK LOCATED ON THE PASSENGER'S SIDE. THE CAUSE OF THE CRACK WAS UNDETERMINED. THE CONTACT INDICATED THAT THE WINDSHIELD HAD BEEN REPLACED ON 2 PREVIOUS OCCASIONS AND EACH TIME NO IMPACT TO THE WINDSHIELD HAD OCCURRED TO CAUSE THE CRACKS. THE LOCAL DEALER FAULKNER SUBARU LOCATED AT 3233 PAXTON ST, HARRISBURG, PA 17111 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 25,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE IN THE GARAGE, THE NEXT DAY THE FRONT WINDSHIELD DEVELOPED A CRACK LOCATED ON THE PASSENGER'S SIDE. THE CAUSE OF THE CRACK WAS UNDETERMINED. THE CONTACT INDICATED THAT THE WINDSHIELD HAD BEEN REPLACED ON 2 PREVIOUS OCCASIONS AND EACH TIME NO IMPACT TO THE WINDSHIELD HAD OCCURRED TO CAUSE THE CRACKS. THE LOCAL DEALER FAULKNER SUBARU LOCATED AT 3233 PAXTON ST, HARRISBURG, PA 17111 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 25,000.
Mfg Campaign: 11386409
Recall Date: Jan 4, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2018 SUBARU OUTBACK HAS HAS A CRACK IN WINDSHIELD IN FEB. AND AGAIN IN SEPT. 2020 I CONTACTED THE DEALER IN BOONE, N.C. AND WAS TOLD THEY DO NOT FIX THEM THERE AND WOULD HAVE TO SEND IT OUT FOR REPAIR AND THEY WOULD NEED IT FOR 3-4 DAYS. I COULD NOT WAIT THIS LONG SO TOOK IT TO SAFELITE GLASS IN BRISTOL, TN. I DO NOT KNOW HOW THIS HAPPENED AND JUST NOTICED IT ONE MORNING. ABOUT SEVEN MONTHS LATER THE SAME THING HAPPENED IN ALMOST THE EXACT SAME SPOT. THIS SEEMED VERY UNUSUAL TO ME AND I JUST SAW THAT THIS HAS BEEN AN ISSUE WITH 2017-2020 YEARS. THIS COST ME $500.00 FOR BOTH REPAIRS.
Corrective Action:
2018 SUBARU OUTBACK HAS HAS A CRACK IN WINDSHIELD IN FEB. AND AGAIN IN SEPT. 2020 I CONTACTED THE DEALER IN BOONE, N.C. AND WAS TOLD THEY DO NOT FIX THEM THERE AND WOULD HAVE TO SEND IT OUT FOR REPAIR AND THEY WOULD NEED IT FOR 3-4 DAYS. I COULD NOT WAIT THIS LONG SO TOOK IT TO SAFELITE GLASS IN BRISTOL, TN. I DO NOT KNOW HOW THIS HAPPENED AND JUST NOTICED IT ONE MORNING. ABOUT SEVEN MONTHS LATER THE SAME THING HAPPENED IN ALMOST THE EXACT SAME SPOT. THIS SEEMED VERY UNUSUAL TO ME AND I JUST SAW THAT THIS HAS BEEN AN ISSUE WITH 2017-2020 YEARS. THIS COST ME $500.00 FOR BOTH REPAIRS.
Additional Notes:
2018 SUBARU OUTBACK HAS HAS A CRACK IN WINDSHIELD IN FEB. AND AGAIN IN SEPT. 2020 I CONTACTED THE DEALER IN BOONE, N.C. AND WAS TOLD THEY DO NOT FIX THEM THERE AND WOULD HAVE TO SEND IT OUT FOR REPAIR AND THEY WOULD NEED IT FOR 3-4 DAYS. I COULD NOT WAIT THIS LONG SO TOOK IT TO SAFELITE GLASS IN BRISTOL, TN. I DO NOT KNOW HOW THIS HAPPENED AND JUST NOTICED IT ONE MORNING. ABOUT SEVEN MONTHS LATER THE SAME THING HAPPENED IN ALMOST THE EXACT SAME SPOT. THIS SEEMED VERY UNUSUAL TO ME AND I JUST SAW THAT THIS HAS BEEN AN ISSUE WITH 2017-2020 YEARS. THIS COST ME $500.00 FOR BOTH REPAIRS.
Mfg Campaign: 11386491
Recall Date: Jan 4, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED ON TWO SEPARATE OCCASIONS ON THE DRIVER'S SIDE WITHOUT IMPACT. THE CONTACT HAD THE WINDSHIELD REPLACED EACH TIME SINCE THE CRACK OBSTRUCTED HER VISION WHILE DRIVING AT VARIOUS SPEEDS. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED ON TWO SEPARATE OCCASIONS ON THE DRIVER'S SIDE WITHOUT IMPACT. THE CONTACT HAD THE WINDSHIELD REPLACED EACH TIME SINCE THE CRACK OBSTRUCTED HER VISION WHILE DRIVING AT VARIOUS SPEEDS. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED ON TWO SEPARATE OCCASIONS ON THE DRIVER'S SIDE WITHOUT IMPACT. THE CONTACT HAD THE WINDSHIELD REPLACED EACH TIME SINCE THE CRACK OBSTRUCTED HER VISION WHILE DRIVING AT VARIOUS SPEEDS. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Mfg Campaign: 11386506
Recall Date: Jan 4, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DISCHARGES AFTER CAR SITS FOR A FEW DAYS OR AFTER SHORT TRIPS. THE PROBLEM HAS CONTINUED EVEN THOUGH I REPLACED THE BATTERY. HIGHLY ANNOYING. HAVE PURCHASED A PORTABLE JUMP STARTER SO I DON'T GET STRANDED. I HAVE USED THE JUMP STARTER TO START THE CAR AT HOME AND WHILE AWAY FROM HOME.
Corrective Action:
BATTERY DISCHARGES AFTER CAR SITS FOR A FEW DAYS OR AFTER SHORT TRIPS. THE PROBLEM HAS CONTINUED EVEN THOUGH I REPLACED THE BATTERY. HIGHLY ANNOYING. HAVE PURCHASED A PORTABLE JUMP STARTER SO I DON'T GET STRANDED. I HAVE USED THE JUMP STARTER TO START THE CAR AT HOME AND WHILE AWAY FROM HOME.
Additional Notes:
BATTERY DISCHARGES AFTER CAR SITS FOR A FEW DAYS OR AFTER SHORT TRIPS. THE PROBLEM HAS CONTINUED EVEN THOUGH I REPLACED THE BATTERY. HIGHLY ANNOYING. HAVE PURCHASED A PORTABLE JUMP STARTER SO I DON'T GET STRANDED. I HAVE USED THE JUMP STARTER TO START THE CAR AT HOME AND WHILE AWAY FROM HOME.
Mfg Campaign: 11384393
Recall Date: Dec 21, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY KEEPS DRAINING WHEN NOT USED AND THEN THE CAR REFUSES TO START AND I NEED TO GET JUMP START. THIS CAN BE DANGEROUS IF THE CAR NEEDS TO BE MOVED URGENTLY
Corrective Action:
THE BATTERY KEEPS DRAINING WHEN NOT USED AND THEN THE CAR REFUSES TO START AND I NEED TO GET JUMP START. THIS CAN BE DANGEROUS IF THE CAR NEEDS TO BE MOVED URGENTLY
Additional Notes:
THE BATTERY KEEPS DRAINING WHEN NOT USED AND THEN THE CAR REFUSES TO START AND I NEED TO GET JUMP START. THIS CAN BE DANGEROUS IF THE CAR NEEDS TO BE MOVED URGENTLY
Mfg Campaign: 11384270
Recall Date: Dec 20, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS IS THE SECOND TIME IN TWO WEEKS THAT OUR VEHICLE HAS FAILED TO START. A WEEK AGO IT LEFT US STRANDED AT A WALMART, AND TODAY IN OUR DRIVEWAY...THERE ISN'T ANY ELECTRICAL DEVICE IN THE CAR THAT WILL ENERGIZE. THE CAR WON'T EVEN RESPOND TO THE VEHICLE KEY FOB. WE CAN'T FIND ANY RECALLS ON OUR VEHICLE...BUT WE NOTICE YOU HAVE SEVERAL COMPLAINTS (401) WITH MANY BEING ELECTRICAL ISSUES ' FAILURES. THIS VEHICLE WAS STATIONARY DURING BOTH OF THE DESCRIBED ISSUES. I THINK THIS TIME TOTAL BATTERY FAILURE HAS OCCURRED. PLEASE NOTE THERE WEREN'T ANY INDICATORS WARNINGS THAT THE BATTERY WAS GOING TO FAIL. THIS VEHICLE IS LESS THAN THREE YEARS OLD, WITH JUST UNDER 18,000 MILES NEVER DRIVEN ANYWHERE IN SNOW AREAS WHILE DEICERS WERE IN USE. WILL BE CONTACTING SUBARU THIS AM FOR ASSISTANCE
Corrective Action:
THIS IS THE SECOND TIME IN TWO WEEKS THAT OUR VEHICLE HAS FAILED TO START. A WEEK AGO IT LEFT US STRANDED AT A WALMART, AND TODAY IN OUR DRIVEWAY...THERE ISN'T ANY ELECTRICAL DEVICE IN THE CAR THAT WILL ENERGIZE. THE CAR WON'T EVEN RESPOND TO THE VEHICLE KEY FOB. WE CAN'T FIND ANY RECALLS ON OUR VEHICLE...BUT WE NOTICE YOU HAVE SEVERAL COMPLAINTS (401) WITH MANY BEING ELECTRICAL ISSUES ' FAILURES. THIS VEHICLE WAS STATIONARY DURING BOTH OF THE DESCRIBED ISSUES. I THINK THIS TIME TOTAL BATTERY FAILURE HAS OCCURRED. PLEASE NOTE THERE WEREN'T ANY INDICATORS WARNINGS THAT THE BATTERY WAS GOING TO FAIL. THIS VEHICLE IS LESS THAN THREE YEARS OLD, WITH JUST UNDER 18,000 MILES NEVER DRIVEN ANYWHERE IN SNOW AREAS WHILE DEICERS WERE IN USE. WILL BE CONTACTING SUBARU THIS AM FOR ASSISTANCE
Additional Notes:
THIS IS THE SECOND TIME IN TWO WEEKS THAT OUR VEHICLE HAS FAILED TO START. A WEEK AGO IT LEFT US STRANDED AT A WALMART, AND TODAY IN OUR DRIVEWAY...THERE ISN'T ANY ELECTRICAL DEVICE IN THE CAR THAT WILL ENERGIZE. THE CAR WON'T EVEN RESPOND TO THE VEHICLE KEY FOB. WE CAN'T FIND ANY RECALLS ON OUR VEHICLE...BUT WE NOTICE YOU HAVE SEVERAL COMPLAINTS (401) WITH MANY BEING ELECTRICAL ISSUES ' FAILURES. THIS VEHICLE WAS STATIONARY DURING BOTH OF THE DESCRIBED ISSUES. I THINK THIS TIME TOTAL BATTERY FAILURE HAS OCCURRED. PLEASE NOTE THERE WEREN'T ANY INDICATORS WARNINGS THAT THE BATTERY WAS GOING TO FAIL. THIS VEHICLE IS LESS THAN THREE YEARS OLD, WITH JUST UNDER 18,000 MILES NEVER DRIVEN ANYWHERE IN SNOW AREAS WHILE DEICERS WERE IN USE. WILL BE CONTACTING SUBARU THIS AM FOR ASSISTANCE
Mfg Campaign: 11384162
Recall Date: Dec 19, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
II WAS PARKED AT A FRIENDS RESIDENCE FOR ABOUT FOUR HOURS. WHEN I LEFT AND WAS STILL ON HIS DRIVEWAY I SAW THAT MY WINDSHIELD HAD A CRACK IN IT FROM THE BOTTOM OF THE PASSENGER SIDE GOING UP ABOUT A THIRD OF THE WINDSHIELD AND CONTINUING TOWARDS THE DRIVERS SIDE ABOUT TEN INCHES. THERE HAD BEEN NO IMPACT WITH ANYTHING, THE CRACK APPEARED ON IT'S OWN.
Corrective Action:
II WAS PARKED AT A FRIENDS RESIDENCE FOR ABOUT FOUR HOURS. WHEN I LEFT AND WAS STILL ON HIS DRIVEWAY I SAW THAT MY WINDSHIELD HAD A CRACK IN IT FROM THE BOTTOM OF THE PASSENGER SIDE GOING UP ABOUT A THIRD OF THE WINDSHIELD AND CONTINUING TOWARDS THE DRIVERS SIDE ABOUT TEN INCHES. THERE HAD BEEN NO IMPACT WITH ANYTHING, THE CRACK APPEARED ON IT'S OWN.
Additional Notes:
II WAS PARKED AT A FRIENDS RESIDENCE FOR ABOUT FOUR HOURS. WHEN I LEFT AND WAS STILL ON HIS DRIVEWAY I SAW THAT MY WINDSHIELD HAD A CRACK IN IT FROM THE BOTTOM OF THE PASSENGER SIDE GOING UP ABOUT A THIRD OF THE WINDSHIELD AND CONTINUING TOWARDS THE DRIVERS SIDE ABOUT TEN INCHES. THERE HAD BEEN NO IMPACT WITH ANYTHING, THE CRACK APPEARED ON IT'S OWN.
Mfg Campaign: 11383701
Recall Date: Dec 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Corrective Action:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Additional Notes:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Mfg Campaign: 11383839
Recall Date: Dec 16, 2020
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Corrective Action:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Additional Notes:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Mfg Campaign: 11383839
Recall Date: Dec 16, 2020
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Corrective Action:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Additional Notes:
THE WINDSHIELD CRACKED AND CRACK SPREAD ACROSS LINE OF SIGHT. MY CAR WAS ONLY TWO MONTHS OLD. I DROVE MY PREVIOUS CAR ON SAME ROUTE FOR 10 YEARS WITHOUT BROKEN WINDSHIELD
Mfg Campaign: 11383839
Recall Date: Dec 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED ON ITS OWN WITHOUT ANY SPECIFIC TRAUMA. I HAD IT REPLACED AT THE DEALERSHIP.
Corrective Action:
THE WINDSHIELD CRACKED ON ITS OWN WITHOUT ANY SPECIFIC TRAUMA. I HAD IT REPLACED AT THE DEALERSHIP.
Additional Notes:
THE WINDSHIELD CRACKED ON ITS OWN WITHOUT ANY SPECIFIC TRAUMA. I HAD IT REPLACED AT THE DEALERSHIP.
Mfg Campaign: 11383147
Recall Date: Dec 12, 2020
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