Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE PURCHASED A 2016 SUBARU OUTBACK 3.6, FULLY-LOADED WITH EVERY BELL AND WHISTLE REGARDING SAFETY, COMFORT, AND CONVENIENCE IN THE MIDDLE OF DECEMBER 2015. THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY FROZE CAUSING THE CLOCK TO FREEZE AT 10:37AM AS WELL AS THE NAVIGATION SYSTEM (NO VOICE COMMANDS EITHER.) THE MULTI-TOUCH INTERFACE NOT ONLY LOST FUNCTIONALITY ACROSS THE BOARD, BUT IT AFFECTED THE MESSAGE DISPLAY BETWEEN THE TACH AND SPEEDOMETER, AS WELL AS THE TOUCH SCREEN OPTIONS DISAPPEARING FROM THE SCREEN, THE MAP WOULD NOT DISPLAY, YOU WOULD PRESS THE AUDIO BUTTON AND AFTER ABOUT 30 SECONDS, THE AUDIO SCREEN WOULD AUTOMATICALLY ENTER SPLIT-SCREEN MODE WITH THE NAVIGATION SYSTEM. WHEN TRYING TO EXIT SPLIT-SCREEN, THE SYSTEM WOULD NOT RESPOND. IF I SHUT THE RADIO OFF BY THE BUTTON, THE SYSTEM WOULD NOT SHUT DOWN. THE RADIO WOULD SAY, "AUDIO OFF - TOUCH HERE TO GO TO SOURCE SCREEN", HOWEVER THE SYSTEM WOULDN'T SHUT DOWN. THE SYSTEM WOULD STAY ON SPLIT SCREEN WITH THE MAP, ONLY THE MAP WOULD DISAPPEAR. I VIDEOTAPED WHAT WAS HAPPENING, CALLED STARLINK, SUBARU OF AMERICA, AND THE DEALER, WHO HAS BEEN AWESOME SO FAR, AND WAS TOLD THEY KNOW OF ONE OTHER VEHICLE WITH THIS SITUATION. SUBARU OF AMERICA SAID TO SHUT THE VEHICLE OFF AND "REBOOT" THE SYSTEM TO SEE IF THAT WOULD HELP BECAUSE IT DID IN ANOTHER INSTANCE, ALTHOUGH NOT TOTALLY CORRECTING THE PROBLEM AND ONLY ADDRESSING THE GPS FREEZE. THERE ARE A COUPLE OF TSBS (TECHNICAL SERVICE BULLETINS) ON THE RADIO, HOWEVER NONE APPLIED TO THE SYMPTOMS BEING DISPLAYED BY MY VEHICLE. WAITING ON SUBARU OF AMERICA TO ADDRESS THIS AND A ROOF RAIL ISSUE. DEALER BELIEVES THERE WILL BE MANY MORE OF THESE COMPLAINTS ABOUT THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY. REGARDING THE ROOF RAILS, THEY DO NOT SIT FLUSH TO THE ROOF. DEALER REPLACED LEFT SIDE ALREADY AND STILL HAPPENING, SO SUBARU HAS TO ADDRESS IT NOW.
Corrective Action:
WE PURCHASED A 2016 SUBARU OUTBACK 3.6, FULLY-LOADED WITH EVERY BELL AND WHISTLE REGARDING SAFETY, COMFORT, AND CONVENIENCE IN THE MIDDLE OF DECEMBER 2015. THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY FROZE CAUSING THE CLOCK TO FREEZE AT 10:37AM AS WELL AS THE NAVIGATION SYSTEM (NO VOICE COMMANDS EITHER.) THE MULTI-TOUCH INTERFACE NOT ONLY LOST FUNCTIONALITY ACROSS THE BOARD, BUT IT AFFECTED THE MESSAGE DISPLAY BETWEEN THE TACH AND SPEEDOMETER, AS WELL AS THE TOUCH SCREEN OPTIONS DISAPPEARING FROM THE SCREEN, THE MAP WOULD NOT DISPLAY, YOU WOULD PRESS THE AUDIO BUTTON AND AFTER ABOUT 30 SECONDS, THE AUDIO SCREEN WOULD AUTOMATICALLY ENTER SPLIT-SCREEN MODE WITH THE NAVIGATION SYSTEM. WHEN TRYING TO EXIT SPLIT-SCREEN, THE SYSTEM WOULD NOT RESPOND. IF I SHUT THE RADIO OFF BY THE BUTTON, THE SYSTEM WOULD NOT SHUT DOWN. THE RADIO WOULD SAY, "AUDIO OFF - TOUCH HERE TO GO TO SOURCE SCREEN", HOWEVER THE SYSTEM WOULDN'T SHUT DOWN. THE SYSTEM WOULD STAY ON SPLIT SCREEN WITH THE MAP, ONLY THE MAP WOULD DISAPPEAR. I VIDEOTAPED WHAT WAS HAPPENING, CALLED STARLINK, SUBARU OF AMERICA, AND THE DEALER, WHO HAS BEEN AWESOME SO FAR, AND WAS TOLD THEY KNOW OF ONE OTHER VEHICLE WITH THIS SITUATION. SUBARU OF AMERICA SAID TO SHUT THE VEHICLE OFF AND "REBOOT" THE SYSTEM TO SEE IF THAT WOULD HELP BECAUSE IT DID IN ANOTHER INSTANCE, ALTHOUGH NOT TOTALLY CORRECTING THE PROBLEM AND ONLY ADDRESSING THE GPS FREEZE. THERE ARE A COUPLE OF TSBS (TECHNICAL SERVICE BULLETINS) ON THE RADIO, HOWEVER NONE APPLIED TO THE SYMPTOMS BEING DISPLAYED BY MY VEHICLE. WAITING ON SUBARU OF AMERICA TO ADDRESS THIS AND A ROOF RAIL ISSUE. DEALER BELIEVES THERE WILL BE MANY MORE OF THESE COMPLAINTS ABOUT THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY. REGARDING THE ROOF RAILS, THEY DO NOT SIT FLUSH TO THE ROOF. DEALER REPLACED LEFT SIDE ALREADY AND STILL HAPPENING, SO SUBARU HAS TO ADDRESS IT NOW.
Additional Notes:
WE PURCHASED A 2016 SUBARU OUTBACK 3.6, FULLY-LOADED WITH EVERY BELL AND WHISTLE REGARDING SAFETY, COMFORT, AND CONVENIENCE IN THE MIDDLE OF DECEMBER 2015. THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY FROZE CAUSING THE CLOCK TO FREEZE AT 10:37AM AS WELL AS THE NAVIGATION SYSTEM (NO VOICE COMMANDS EITHER.) THE MULTI-TOUCH INTERFACE NOT ONLY LOST FUNCTIONALITY ACROSS THE BOARD, BUT IT AFFECTED THE MESSAGE DISPLAY BETWEEN THE TACH AND SPEEDOMETER, AS WELL AS THE TOUCH SCREEN OPTIONS DISAPPEARING FROM THE SCREEN, THE MAP WOULD NOT DISPLAY, YOU WOULD PRESS THE AUDIO BUTTON AND AFTER ABOUT 30 SECONDS, THE AUDIO SCREEN WOULD AUTOMATICALLY ENTER SPLIT-SCREEN MODE WITH THE NAVIGATION SYSTEM. WHEN TRYING TO EXIT SPLIT-SCREEN, THE SYSTEM WOULD NOT RESPOND. IF I SHUT THE RADIO OFF BY THE BUTTON, THE SYSTEM WOULD NOT SHUT DOWN. THE RADIO WOULD SAY, "AUDIO OFF - TOUCH HERE TO GO TO SOURCE SCREEN", HOWEVER THE SYSTEM WOULDN'T SHUT DOWN. THE SYSTEM WOULD STAY ON SPLIT SCREEN WITH THE MAP, ONLY THE MAP WOULD DISAPPEAR. I VIDEOTAPED WHAT WAS HAPPENING, CALLED STARLINK, SUBARU OF AMERICA, AND THE DEALER, WHO HAS BEEN AWESOME SO FAR, AND WAS TOLD THEY KNOW OF ONE OTHER VEHICLE WITH THIS SITUATION. SUBARU OF AMERICA SAID TO SHUT THE VEHICLE OFF AND "REBOOT" THE SYSTEM TO SEE IF THAT WOULD HELP BECAUSE IT DID IN ANOTHER INSTANCE, ALTHOUGH NOT TOTALLY CORRECTING THE PROBLEM AND ONLY ADDRESSING THE GPS FREEZE. THERE ARE A COUPLE OF TSBS (TECHNICAL SERVICE BULLETINS) ON THE RADIO, HOWEVER NONE APPLIED TO THE SYMPTOMS BEING DISPLAYED BY MY VEHICLE. WAITING ON SUBARU OF AMERICA TO ADDRESS THIS AND A ROOF RAIL ISSUE. DEALER BELIEVES THERE WILL BE MANY MORE OF THESE COMPLAINTS ABOUT THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY. REGARDING THE ROOF RAILS, THEY DO NOT SIT FLUSH TO THE ROOF. DEALER REPLACED LEFT SIDE ALREADY AND STILL HAPPENING, SO SUBARU HAS TO ADDRESS IT NOW.
Mfg Campaign: 10871701
Recall Date: May 31, 2016
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE PURCHASED A 2016 SUBARU OUTBACK 3.6, FULLY-LOADED WITH EVERY BELL AND WHISTLE REGARDING SAFETY, COMFORT, AND CONVENIENCE IN THE MIDDLE OF DECEMBER 2015. THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY FROZE CAUSING THE CLOCK TO FREEZE AT 10:37AM AS WELL AS THE NAVIGATION SYSTEM (NO VOICE COMMANDS EITHER.) THE MULTI-TOUCH INTERFACE NOT ONLY LOST FUNCTIONALITY ACROSS THE BOARD, BUT IT AFFECTED THE MESSAGE DISPLAY BETWEEN THE TACH AND SPEEDOMETER, AS WELL AS THE TOUCH SCREEN OPTIONS DISAPPEARING FROM THE SCREEN, THE MAP WOULD NOT DISPLAY, YOU WOULD PRESS THE AUDIO BUTTON AND AFTER ABOUT 30 SECONDS, THE AUDIO SCREEN WOULD AUTOMATICALLY ENTER SPLIT-SCREEN MODE WITH THE NAVIGATION SYSTEM. WHEN TRYING TO EXIT SPLIT-SCREEN, THE SYSTEM WOULD NOT RESPOND. IF I SHUT THE RADIO OFF BY THE BUTTON, THE SYSTEM WOULD NOT SHUT DOWN. THE RADIO WOULD SAY, "AUDIO OFF - TOUCH HERE TO GO TO SOURCE SCREEN", HOWEVER THE SYSTEM WOULDN'T SHUT DOWN. THE SYSTEM WOULD STAY ON SPLIT SCREEN WITH THE MAP, ONLY THE MAP WOULD DISAPPEAR. I VIDEOTAPED WHAT WAS HAPPENING, CALLED STARLINK, SUBARU OF AMERICA, AND THE DEALER, WHO HAS BEEN AWESOME SO FAR, AND WAS TOLD THEY KNOW OF ONE OTHER VEHICLE WITH THIS SITUATION. SUBARU OF AMERICA SAID TO SHUT THE VEHICLE OFF AND "REBOOT" THE SYSTEM TO SEE IF THAT WOULD HELP BECAUSE IT DID IN ANOTHER INSTANCE, ALTHOUGH NOT TOTALLY CORRECTING THE PROBLEM AND ONLY ADDRESSING THE GPS FREEZE. THERE ARE A COUPLE OF TSBS (TECHNICAL SERVICE BULLETINS) ON THE RADIO, HOWEVER NONE APPLIED TO THE SYMPTOMS BEING DISPLAYED BY MY VEHICLE. WAITING ON SUBARU OF AMERICA TO ADDRESS THIS AND A ROOF RAIL ISSUE. DEALER BELIEVES THERE WILL BE MANY MORE OF THESE COMPLAINTS ABOUT THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY. REGARDING THE ROOF RAILS, THEY DO NOT SIT FLUSH TO THE ROOF. DEALER REPLACED LEFT SIDE ALREADY AND STILL HAPPENING, SO SUBARU HAS TO ADDRESS IT NOW.
Corrective Action:
WE PURCHASED A 2016 SUBARU OUTBACK 3.6, FULLY-LOADED WITH EVERY BELL AND WHISTLE REGARDING SAFETY, COMFORT, AND CONVENIENCE IN THE MIDDLE OF DECEMBER 2015. THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY FROZE CAUSING THE CLOCK TO FREEZE AT 10:37AM AS WELL AS THE NAVIGATION SYSTEM (NO VOICE COMMANDS EITHER.) THE MULTI-TOUCH INTERFACE NOT ONLY LOST FUNCTIONALITY ACROSS THE BOARD, BUT IT AFFECTED THE MESSAGE DISPLAY BETWEEN THE TACH AND SPEEDOMETER, AS WELL AS THE TOUCH SCREEN OPTIONS DISAPPEARING FROM THE SCREEN, THE MAP WOULD NOT DISPLAY, YOU WOULD PRESS THE AUDIO BUTTON AND AFTER ABOUT 30 SECONDS, THE AUDIO SCREEN WOULD AUTOMATICALLY ENTER SPLIT-SCREEN MODE WITH THE NAVIGATION SYSTEM. WHEN TRYING TO EXIT SPLIT-SCREEN, THE SYSTEM WOULD NOT RESPOND. IF I SHUT THE RADIO OFF BY THE BUTTON, THE SYSTEM WOULD NOT SHUT DOWN. THE RADIO WOULD SAY, "AUDIO OFF - TOUCH HERE TO GO TO SOURCE SCREEN", HOWEVER THE SYSTEM WOULDN'T SHUT DOWN. THE SYSTEM WOULD STAY ON SPLIT SCREEN WITH THE MAP, ONLY THE MAP WOULD DISAPPEAR. I VIDEOTAPED WHAT WAS HAPPENING, CALLED STARLINK, SUBARU OF AMERICA, AND THE DEALER, WHO HAS BEEN AWESOME SO FAR, AND WAS TOLD THEY KNOW OF ONE OTHER VEHICLE WITH THIS SITUATION. SUBARU OF AMERICA SAID TO SHUT THE VEHICLE OFF AND "REBOOT" THE SYSTEM TO SEE IF THAT WOULD HELP BECAUSE IT DID IN ANOTHER INSTANCE, ALTHOUGH NOT TOTALLY CORRECTING THE PROBLEM AND ONLY ADDRESSING THE GPS FREEZE. THERE ARE A COUPLE OF TSBS (TECHNICAL SERVICE BULLETINS) ON THE RADIO, HOWEVER NONE APPLIED TO THE SYMPTOMS BEING DISPLAYED BY MY VEHICLE. WAITING ON SUBARU OF AMERICA TO ADDRESS THIS AND A ROOF RAIL ISSUE. DEALER BELIEVES THERE WILL BE MANY MORE OF THESE COMPLAINTS ABOUT THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY. REGARDING THE ROOF RAILS, THEY DO NOT SIT FLUSH TO THE ROOF. DEALER REPLACED LEFT SIDE ALREADY AND STILL HAPPENING, SO SUBARU HAS TO ADDRESS IT NOW.
Additional Notes:
WE PURCHASED A 2016 SUBARU OUTBACK 3.6, FULLY-LOADED WITH EVERY BELL AND WHISTLE REGARDING SAFETY, COMFORT, AND CONVENIENCE IN THE MIDDLE OF DECEMBER 2015. THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY FROZE CAUSING THE CLOCK TO FREEZE AT 10:37AM AS WELL AS THE NAVIGATION SYSTEM (NO VOICE COMMANDS EITHER.) THE MULTI-TOUCH INTERFACE NOT ONLY LOST FUNCTIONALITY ACROSS THE BOARD, BUT IT AFFECTED THE MESSAGE DISPLAY BETWEEN THE TACH AND SPEEDOMETER, AS WELL AS THE TOUCH SCREEN OPTIONS DISAPPEARING FROM THE SCREEN, THE MAP WOULD NOT DISPLAY, YOU WOULD PRESS THE AUDIO BUTTON AND AFTER ABOUT 30 SECONDS, THE AUDIO SCREEN WOULD AUTOMATICALLY ENTER SPLIT-SCREEN MODE WITH THE NAVIGATION SYSTEM. WHEN TRYING TO EXIT SPLIT-SCREEN, THE SYSTEM WOULD NOT RESPOND. IF I SHUT THE RADIO OFF BY THE BUTTON, THE SYSTEM WOULD NOT SHUT DOWN. THE RADIO WOULD SAY, "AUDIO OFF - TOUCH HERE TO GO TO SOURCE SCREEN", HOWEVER THE SYSTEM WOULDN'T SHUT DOWN. THE SYSTEM WOULD STAY ON SPLIT SCREEN WITH THE MAP, ONLY THE MAP WOULD DISAPPEAR. I VIDEOTAPED WHAT WAS HAPPENING, CALLED STARLINK, SUBARU OF AMERICA, AND THE DEALER, WHO HAS BEEN AWESOME SO FAR, AND WAS TOLD THEY KNOW OF ONE OTHER VEHICLE WITH THIS SITUATION. SUBARU OF AMERICA SAID TO SHUT THE VEHICLE OFF AND "REBOOT" THE SYSTEM TO SEE IF THAT WOULD HELP BECAUSE IT DID IN ANOTHER INSTANCE, ALTHOUGH NOT TOTALLY CORRECTING THE PROBLEM AND ONLY ADDRESSING THE GPS FREEZE. THERE ARE A COUPLE OF TSBS (TECHNICAL SERVICE BULLETINS) ON THE RADIO, HOWEVER NONE APPLIED TO THE SYMPTOMS BEING DISPLAYED BY MY VEHICLE. WAITING ON SUBARU OF AMERICA TO ADDRESS THIS AND A ROOF RAIL ISSUE. DEALER BELIEVES THERE WILL BE MANY MORE OF THESE COMPLAINTS ABOUT THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY. REGARDING THE ROOF RAILS, THEY DO NOT SIT FLUSH TO THE ROOF. DEALER REPLACED LEFT SIDE ALREADY AND STILL HAPPENING, SO SUBARU HAS TO ADDRESS IT NOW.
Mfg Campaign: 10871701
Recall Date: May 31, 2016
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
STEERING RECALL- NO PARTS
Corrective Action:
STEERING RECALL- NO PARTS
Additional Notes:
STEERING RECALL- NO PARTS
Mfg Campaign: 10870588
Recall Date: May 24, 2016
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V292000 (STEERING). THE CONTACT LEFT THREE MESSAGES WITH THE DEALER CONCERNING PART AVAILABILITY, BUT DID NOT RECEIVE A RESPONSE. THE CONTACT'S VEHICLE REMAINED PARKED FOR WEEKS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V292000 (STEERING). THE CONTACT LEFT THREE MESSAGES WITH THE DEALER CONCERNING PART AVAILABILITY, BUT DID NOT RECEIVE A RESPONSE. THE CONTACT'S VEHICLE REMAINED PARKED FOR WEEKS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V292000 (STEERING). THE CONTACT LEFT THREE MESSAGES WITH THE DEALER CONCERNING PART AVAILABILITY, BUT DID NOT RECEIVE A RESPONSE. THE CONTACT'S VEHICLE REMAINED PARKED FOR WEEKS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 10870662
Recall Date: May 24, 2016
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I TOOK MY 2016 OUTBACK IN TO A DEALER PRIMARILY BECAUSE THE PASSENGER SIDE BLIND SPOT DETECTION WAS NOT FUNCTIONING PROPERLY, ACKNOWLEDGING THAT IT DID WORK AT TIMES. I TOOK IN WRITTEN DOCUMENTATION IN THE FORM OF RECORDED OCCURRENCES OF IT MALFUNCTIONING, BASED ON THREE TRIPS ON INTERSTATE HIGHWAYS TOTALING MORE THAN 150 MILES. THE DOCUMENTATION LISTED THE TYPE OF HIGHWAY, SPEED, MILES DRIVEN, WEATHER CONDITIONS (COULDS, SUN, RAIN, ETC), VEHICLE CLEANLINESS AND THE NUMBER OF SUCCESSFUL DETECTIONS OF OTHER VEHICLES IN THE BLIND SPOT AS WELL AS THE NUMBER OF DETECTIONS MISSED. IT WORKED CORRECTLY WELL LESS THAN 50% OF THE TIME ON EACH OF THE THREE TRIPS. DETECTION ON THE DRIVER'S SIDE SEEMS TO BE FINE. ON TWO OF THE TRIPS I HAD A SECOND VEHICLE THAT I OWN FOLLOW ME DIRECTLY. THAT VEHICLE ALSO HAS BLIND SPOT DETECTION. WHILE THE OUTBACK FAILED TO DETECT MORE THAN 50% OF THE TIME, THE OTHER VEHICLE NEVER FAILED TO DETECT ON EITHER TRIP. THE DEALER I TOOK THE CAR TO SAID THEY CHECKED IT OUT AND IT SEEMED TO WORK FINE. I CONSIDERED THAT AN INSULT TO MY INTELLIGENCE. FURTHER, THROUGH RESEARCH ON THE WEB I CAN TELL THAT AT LEAST SEVERAL OTHER OUTBACK OWNERS HAVE EXPERIENCED THE EXACT SAME PROBLEM WITH DETECTION ON THE PASSENGER SIDE OF THE VEHICLE. I BELIEVE THAT A SAFETY SYSTEM THAT IS THAT UNRELIABLE PRESENTS MORE OF A DANGER TO THE DRIVER THAN NOT HAVING ONE AT ALL. WHILE I UNDERSTAND FROM READING THE OWNER'S MANUAL IT CAN'T BE EXPECTED TO BE 100% ACCURATE ALL THE TIME, A DETECTION RATE THAT IS CONSISTENTLY LESS THAN 50% IS VERY POOR PERFORMANCE. THE VEHICLE COST MORE THAN $37,000. I PAID FOR THE ACCESSORY, AND IT SHOULD WORK.
Corrective Action:
I TOOK MY 2016 OUTBACK IN TO A DEALER PRIMARILY BECAUSE THE PASSENGER SIDE BLIND SPOT DETECTION WAS NOT FUNCTIONING PROPERLY, ACKNOWLEDGING THAT IT DID WORK AT TIMES. I TOOK IN WRITTEN DOCUMENTATION IN THE FORM OF RECORDED OCCURRENCES OF IT MALFUNCTIONING, BASED ON THREE TRIPS ON INTERSTATE HIGHWAYS TOTALING MORE THAN 150 MILES. THE DOCUMENTATION LISTED THE TYPE OF HIGHWAY, SPEED, MILES DRIVEN, WEATHER CONDITIONS (COULDS, SUN, RAIN, ETC), VEHICLE CLEANLINESS AND THE NUMBER OF SUCCESSFUL DETECTIONS OF OTHER VEHICLES IN THE BLIND SPOT AS WELL AS THE NUMBER OF DETECTIONS MISSED. IT WORKED CORRECTLY WELL LESS THAN 50% OF THE TIME ON EACH OF THE THREE TRIPS. DETECTION ON THE DRIVER'S SIDE SEEMS TO BE FINE. ON TWO OF THE TRIPS I HAD A SECOND VEHICLE THAT I OWN FOLLOW ME DIRECTLY. THAT VEHICLE ALSO HAS BLIND SPOT DETECTION. WHILE THE OUTBACK FAILED TO DETECT MORE THAN 50% OF THE TIME, THE OTHER VEHICLE NEVER FAILED TO DETECT ON EITHER TRIP. THE DEALER I TOOK THE CAR TO SAID THEY CHECKED IT OUT AND IT SEEMED TO WORK FINE. I CONSIDERED THAT AN INSULT TO MY INTELLIGENCE. FURTHER, THROUGH RESEARCH ON THE WEB I CAN TELL THAT AT LEAST SEVERAL OTHER OUTBACK OWNERS HAVE EXPERIENCED THE EXACT SAME PROBLEM WITH DETECTION ON THE PASSENGER SIDE OF THE VEHICLE. I BELIEVE THAT A SAFETY SYSTEM THAT IS THAT UNRELIABLE PRESENTS MORE OF A DANGER TO THE DRIVER THAN NOT HAVING ONE AT ALL. WHILE I UNDERSTAND FROM READING THE OWNER'S MANUAL IT CAN'T BE EXPECTED TO BE 100% ACCURATE ALL THE TIME, A DETECTION RATE THAT IS CONSISTENTLY LESS THAN 50% IS VERY POOR PERFORMANCE. THE VEHICLE COST MORE THAN $37,000. I PAID FOR THE ACCESSORY, AND IT SHOULD WORK.
Additional Notes:
I TOOK MY 2016 OUTBACK IN TO A DEALER PRIMARILY BECAUSE THE PASSENGER SIDE BLIND SPOT DETECTION WAS NOT FUNCTIONING PROPERLY, ACKNOWLEDGING THAT IT DID WORK AT TIMES. I TOOK IN WRITTEN DOCUMENTATION IN THE FORM OF RECORDED OCCURRENCES OF IT MALFUNCTIONING, BASED ON THREE TRIPS ON INTERSTATE HIGHWAYS TOTALING MORE THAN 150 MILES. THE DOCUMENTATION LISTED THE TYPE OF HIGHWAY, SPEED, MILES DRIVEN, WEATHER CONDITIONS (COULDS, SUN, RAIN, ETC), VEHICLE CLEANLINESS AND THE NUMBER OF SUCCESSFUL DETECTIONS OF OTHER VEHICLES IN THE BLIND SPOT AS WELL AS THE NUMBER OF DETECTIONS MISSED. IT WORKED CORRECTLY WELL LESS THAN 50% OF THE TIME ON EACH OF THE THREE TRIPS. DETECTION ON THE DRIVER'S SIDE SEEMS TO BE FINE. ON TWO OF THE TRIPS I HAD A SECOND VEHICLE THAT I OWN FOLLOW ME DIRECTLY. THAT VEHICLE ALSO HAS BLIND SPOT DETECTION. WHILE THE OUTBACK FAILED TO DETECT MORE THAN 50% OF THE TIME, THE OTHER VEHICLE NEVER FAILED TO DETECT ON EITHER TRIP. THE DEALER I TOOK THE CAR TO SAID THEY CHECKED IT OUT AND IT SEEMED TO WORK FINE. I CONSIDERED THAT AN INSULT TO MY INTELLIGENCE. FURTHER, THROUGH RESEARCH ON THE WEB I CAN TELL THAT AT LEAST SEVERAL OTHER OUTBACK OWNERS HAVE EXPERIENCED THE EXACT SAME PROBLEM WITH DETECTION ON THE PASSENGER SIDE OF THE VEHICLE. I BELIEVE THAT A SAFETY SYSTEM THAT IS THAT UNRELIABLE PRESENTS MORE OF A DANGER TO THE DRIVER THAN NOT HAVING ONE AT ALL. WHILE I UNDERSTAND FROM READING THE OWNER'S MANUAL IT CAN'T BE EXPECTED TO BE 100% ACCURATE ALL THE TIME, A DETECTION RATE THAT IS CONSISTENTLY LESS THAN 50% IS VERY POOR PERFORMANCE. THE VEHICLE COST MORE THAN $37,000. I PAID FOR THE ACCESSORY, AND IT SHOULD WORK.
Mfg Campaign: 10865586
Recall Date: May 18, 2016
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
I TRIED TO MAKE A LEFT TURN AT A TRAFFIC NIGHT LEAVING A SCHOOL PARKING LOT ON A SATURDAY MORNING. THE CAR WAS AT A FULL STOP BEFORE MAKING A LEFT TURN. THE SPEED WAS ABOUT 10-15 MILES/HR, JUST VERY SLOW. MY SUBARU DIDN'T RESPONSE TO MY STEERING. INSTEAD OF MAKING A 90 DEGREE TURN, I WAS STUCK AT 30, 45 DEGREES ANGLE. TO AVOID HITTING SOMETHING, I TURNED OFF THE ENGINE. AFTER I RESTARTED THE ENGINE, I THEN CAN REGAIN MY CONTROL.
Corrective Action:
I TRIED TO MAKE A LEFT TURN AT A TRAFFIC NIGHT LEAVING A SCHOOL PARKING LOT ON A SATURDAY MORNING. THE CAR WAS AT A FULL STOP BEFORE MAKING A LEFT TURN. THE SPEED WAS ABOUT 10-15 MILES/HR, JUST VERY SLOW. MY SUBARU DIDN'T RESPONSE TO MY STEERING. INSTEAD OF MAKING A 90 DEGREE TURN, I WAS STUCK AT 30, 45 DEGREES ANGLE. TO AVOID HITTING SOMETHING, I TURNED OFF THE ENGINE. AFTER I RESTARTED THE ENGINE, I THEN CAN REGAIN MY CONTROL.
Additional Notes:
I TRIED TO MAKE A LEFT TURN AT A TRAFFIC NIGHT LEAVING A SCHOOL PARKING LOT ON A SATURDAY MORNING. THE CAR WAS AT A FULL STOP BEFORE MAKING A LEFT TURN. THE SPEED WAS ABOUT 10-15 MILES/HR, JUST VERY SLOW. MY SUBARU DIDN'T RESPONSE TO MY STEERING. INSTEAD OF MAKING A 90 DEGREE TURN, I WAS STUCK AT 30, 45 DEGREES ANGLE. TO AVOID HITTING SOMETHING, I TURNED OFF THE ENGINE. AFTER I RESTARTED THE ENGINE, I THEN CAN REGAIN MY CONTROL.
Mfg Campaign: 10864883
Recall Date: May 14, 2016
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
I WAS TRYING TO LEAVE A PARKING SPACE IN A WET SATURDAY NIGHT AT A NEIGHBORHOOD SHOPPING MALL. AFTER I BACKED UP THE CAR, I SWITCHED THE GEAR TO D TRYING TO LEAVE THE SPACE. HOWEVER, THE CAR SIMPLY DOESN'T MOVE. TO REGAIN CONTROL, I TURNED OFF THE ENGINE AND RESTARTED THE CAR.
Corrective Action:
I WAS TRYING TO LEAVE A PARKING SPACE IN A WET SATURDAY NIGHT AT A NEIGHBORHOOD SHOPPING MALL. AFTER I BACKED UP THE CAR, I SWITCHED THE GEAR TO D TRYING TO LEAVE THE SPACE. HOWEVER, THE CAR SIMPLY DOESN'T MOVE. TO REGAIN CONTROL, I TURNED OFF THE ENGINE AND RESTARTED THE CAR.
Additional Notes:
I WAS TRYING TO LEAVE A PARKING SPACE IN A WET SATURDAY NIGHT AT A NEIGHBORHOOD SHOPPING MALL. AFTER I BACKED UP THE CAR, I SWITCHED THE GEAR TO D TRYING TO LEAVE THE SPACE. HOWEVER, THE CAR SIMPLY DOESN'T MOVE. TO REGAIN CONTROL, I TURNED OFF THE ENGINE AND RESTARTED THE CAR.
Mfg Campaign: 10864887
Recall Date: May 14, 2016
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT NOTICED TWO LARGE CRACKS IN THE WINDSHIELD. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WOULD NOT COVER THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT NOTICED TWO LARGE CRACKS IN THE WINDSHIELD. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WOULD NOT COVER THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT NOTICED TWO LARGE CRACKS IN THE WINDSHIELD. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WOULD NOT COVER THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Mfg Campaign: 10864799
Recall Date: May 13, 2016
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAR HAD 2578 MILES ON IT. WHILE PARKED OVERNIGHT WINDSHIELD CRACKED STARTING AT PASSENGER SIDE AND EXTENDING APPROXIMATELY 12 INCHES TOWARD DRIVER SIDE. WENT IMMEDIATELY TO THE LOCAL SUBARU SERVICE DEPT AND THEY DETERMINED THAT IT WOULD BE COVERED UNDER WARRANTY DUE TO NO EVIDENCE OF A STRIKE CAUSING IT. WINDSHIELD WAS REPLACED WITH SUBARU BRANDED PART 6 DAYS LATER THROUGH SUBARU BUT BY THEN THE CRACK HAD GROWN TO APPROX. 18INCHS.
Corrective Action:
CAR HAD 2578 MILES ON IT. WHILE PARKED OVERNIGHT WINDSHIELD CRACKED STARTING AT PASSENGER SIDE AND EXTENDING APPROXIMATELY 12 INCHES TOWARD DRIVER SIDE. WENT IMMEDIATELY TO THE LOCAL SUBARU SERVICE DEPT AND THEY DETERMINED THAT IT WOULD BE COVERED UNDER WARRANTY DUE TO NO EVIDENCE OF A STRIKE CAUSING IT. WINDSHIELD WAS REPLACED WITH SUBARU BRANDED PART 6 DAYS LATER THROUGH SUBARU BUT BY THEN THE CRACK HAD GROWN TO APPROX. 18INCHS.
Additional Notes:
CAR HAD 2578 MILES ON IT. WHILE PARKED OVERNIGHT WINDSHIELD CRACKED STARTING AT PASSENGER SIDE AND EXTENDING APPROXIMATELY 12 INCHES TOWARD DRIVER SIDE. WENT IMMEDIATELY TO THE LOCAL SUBARU SERVICE DEPT AND THEY DETERMINED THAT IT WOULD BE COVERED UNDER WARRANTY DUE TO NO EVIDENCE OF A STRIKE CAUSING IT. WINDSHIELD WAS REPLACED WITH SUBARU BRANDED PART 6 DAYS LATER THROUGH SUBARU BUT BY THEN THE CRACK HAD GROWN TO APPROX. 18INCHS.
Mfg Campaign: 10862769
Recall Date: May 3, 2016
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SECOND WINDSHIELD CRACK IN 10 DAYS. WHILE DRIVING ON INTERSTATE IN THE RAIN, I TURNED ON THE FRONT DE-FOGGER. APPROX 20 SECONDS LATER THE WINDSHIELD CRACKED FROM THE CENTER BOTTOM UP AND TOWARD THE DRIVERS SIDE. CRACK CURRENTLY EXTENDS UP ABOUT 8 INCHES. AS BEFORE, THERE WAS NO STRIKE THAT CAUSED THIS AND PAVEMENT WAS CLEAN AND SMOOTH. THIS WAS A NEW SUBARU BRANDED WINDSHIELD THAT WAS INSTALLED LITERALLY 4 DAYS AGO. GOING BACK IN TO THE SERVICE DEPT FOR REPAIR AS SOON AS POSSIBLE.
Corrective Action:
SECOND WINDSHIELD CRACK IN 10 DAYS. WHILE DRIVING ON INTERSTATE IN THE RAIN, I TURNED ON THE FRONT DE-FOGGER. APPROX 20 SECONDS LATER THE WINDSHIELD CRACKED FROM THE CENTER BOTTOM UP AND TOWARD THE DRIVERS SIDE. CRACK CURRENTLY EXTENDS UP ABOUT 8 INCHES. AS BEFORE, THERE WAS NO STRIKE THAT CAUSED THIS AND PAVEMENT WAS CLEAN AND SMOOTH. THIS WAS A NEW SUBARU BRANDED WINDSHIELD THAT WAS INSTALLED LITERALLY 4 DAYS AGO. GOING BACK IN TO THE SERVICE DEPT FOR REPAIR AS SOON AS POSSIBLE.
Additional Notes:
SECOND WINDSHIELD CRACK IN 10 DAYS. WHILE DRIVING ON INTERSTATE IN THE RAIN, I TURNED ON THE FRONT DE-FOGGER. APPROX 20 SECONDS LATER THE WINDSHIELD CRACKED FROM THE CENTER BOTTOM UP AND TOWARD THE DRIVERS SIDE. CRACK CURRENTLY EXTENDS UP ABOUT 8 INCHES. AS BEFORE, THERE WAS NO STRIKE THAT CAUSED THIS AND PAVEMENT WAS CLEAN AND SMOOTH. THIS WAS A NEW SUBARU BRANDED WINDSHIELD THAT WAS INSTALLED LITERALLY 4 DAYS AGO. GOING BACK IN TO THE SERVICE DEPT FOR REPAIR AS SOON AS POSSIBLE.
Mfg Campaign: 10862777
Recall Date: May 3, 2016
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, IT ACCELERATED AND BRAKED INDEPENDENTLY. THE FAILURE RECURRED VARIOUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT PROVIDED.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, IT ACCELERATED AND BRAKED INDEPENDENTLY. THE FAILURE RECURRED VARIOUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT PROVIDED.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, IT ACCELERATED AND BRAKED INDEPENDENTLY. THE FAILURE RECURRED VARIOUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT PROVIDED.
Mfg Campaign: 10861245
Recall Date: Apr 25, 2016
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, IT ACCELERATED AND BRAKED INDEPENDENTLY. THE FAILURE RECURRED VARIOUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT PROVIDED.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, IT ACCELERATED AND BRAKED INDEPENDENTLY. THE FAILURE RECURRED VARIOUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT PROVIDED.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, IT ACCELERATED AND BRAKED INDEPENDENTLY. THE FAILURE RECURRED VARIOUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT PROVIDED.
Mfg Campaign: 10861245
Recall Date: Apr 25, 2016
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE PURCHASED NEW 2/25/2016. 1990 MILEAGE. CRACKS DEVELOPED WHILE DRIVING AT 70MPH. NO SOUNDS OF STONES HITTING GLASS AT ANY TIME DURING DRIVE. STOPPED TO WASH WINDSHIELD AT GAS STOP. DID NOT NOTICE CRACKS UNTIL LATER IN DRIVE. AC WAS TURNED ON & OFF DURING DRIVE, IF THAT MADE A DIFFERENCE. DRIVEN 500 MILES IN MODESTLY WARM SUNNY WEATHER IN 8 HRS THAT DAY,4/24/2016. CRACK PROGRESSED TO DRIVERS LINE OF SITE WITHIN ONE HOURS TIME. WAS INFORMED BY SUBARU DEALER NOT COVERED BY WARRANTY. REPAIR IS MY EXPENSE.
Corrective Action:
VEHICLE PURCHASED NEW 2/25/2016. 1990 MILEAGE. CRACKS DEVELOPED WHILE DRIVING AT 70MPH. NO SOUNDS OF STONES HITTING GLASS AT ANY TIME DURING DRIVE. STOPPED TO WASH WINDSHIELD AT GAS STOP. DID NOT NOTICE CRACKS UNTIL LATER IN DRIVE. AC WAS TURNED ON & OFF DURING DRIVE, IF THAT MADE A DIFFERENCE. DRIVEN 500 MILES IN MODESTLY WARM SUNNY WEATHER IN 8 HRS THAT DAY,4/24/2016. CRACK PROGRESSED TO DRIVERS LINE OF SITE WITHIN ONE HOURS TIME. WAS INFORMED BY SUBARU DEALER NOT COVERED BY WARRANTY. REPAIR IS MY EXPENSE.
Additional Notes:
VEHICLE PURCHASED NEW 2/25/2016. 1990 MILEAGE. CRACKS DEVELOPED WHILE DRIVING AT 70MPH. NO SOUNDS OF STONES HITTING GLASS AT ANY TIME DURING DRIVE. STOPPED TO WASH WINDSHIELD AT GAS STOP. DID NOT NOTICE CRACKS UNTIL LATER IN DRIVE. AC WAS TURNED ON & OFF DURING DRIVE, IF THAT MADE A DIFFERENCE. DRIVEN 500 MILES IN MODESTLY WARM SUNNY WEATHER IN 8 HRS THAT DAY,4/24/2016. CRACK PROGRESSED TO DRIVERS LINE OF SITE WITHIN ONE HOURS TIME. WAS INFORMED BY SUBARU DEALER NOT COVERED BY WARRANTY. REPAIR IS MY EXPENSE.
Mfg Campaign: 10861402
Recall Date: Apr 25, 2016
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD PREMATURELY FAILED AND CRACKED WITHOUT IMPACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD A DEALER SCHEDULE AN APPOINTMENT TO INVESTIGATE HOW THE WINDSHIELD GLASS PREMATURELY CRACKED. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD PREMATURELY FAILED AND CRACKED WITHOUT IMPACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD A DEALER SCHEDULE AN APPOINTMENT TO INVESTIGATE HOW THE WINDSHIELD GLASS PREMATURELY CRACKED. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD PREMATURELY FAILED AND CRACKED WITHOUT IMPACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD A DEALER SCHEDULE AN APPOINTMENT TO INVESTIGATE HOW THE WINDSHIELD GLASS PREMATURELY CRACKED. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.
Mfg Campaign: 10860989
Recall Date: Apr 22, 2016
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AT 9AM ON APRIL 20, 2016, I WALKED PAST THE FRONT OF MY OUTBACK, PARKED WITH THE IGNITION OFF, IN MY GARAGE. THE REAR TAILGATE SUDDENLY BEEPED AND OPENED FULLY. I HAD NO KEY FOB OPENERS ON MY PERSON NOR WERE ANY OF MY TWO KEY FOBS WITHIN 20 FEET OF THE CAR AT THE TIME. ALL DOORS HAD BEEN IN A CLOSED POSITION, INCLUDING THE TAILGATE, BUT THE CAR WAS NOT LOCKED AT THE TIME. THIS IS A SAFETY ISSUE IF IT COULD HAPPEN WHILE THE CAR IS IN MOTION, OR IF IT OPENED WHILE PARKED UNDER A LOW CEILING OR OVERHEAD, OF IF IT SHOULD HAPPEN IN A PUBLIC SPACE WHERE AN INTRUDER WOULD THEN BE TEMPTED TO ENTER THE VEHICLE IN HOPES OF STEALING IT OR TO LIE IN WAIT FOR THE OPERATOR.
Corrective Action:
AT 9AM ON APRIL 20, 2016, I WALKED PAST THE FRONT OF MY OUTBACK, PARKED WITH THE IGNITION OFF, IN MY GARAGE. THE REAR TAILGATE SUDDENLY BEEPED AND OPENED FULLY. I HAD NO KEY FOB OPENERS ON MY PERSON NOR WERE ANY OF MY TWO KEY FOBS WITHIN 20 FEET OF THE CAR AT THE TIME. ALL DOORS HAD BEEN IN A CLOSED POSITION, INCLUDING THE TAILGATE, BUT THE CAR WAS NOT LOCKED AT THE TIME. THIS IS A SAFETY ISSUE IF IT COULD HAPPEN WHILE THE CAR IS IN MOTION, OR IF IT OPENED WHILE PARKED UNDER A LOW CEILING OR OVERHEAD, OF IF IT SHOULD HAPPEN IN A PUBLIC SPACE WHERE AN INTRUDER WOULD THEN BE TEMPTED TO ENTER THE VEHICLE IN HOPES OF STEALING IT OR TO LIE IN WAIT FOR THE OPERATOR.
Additional Notes:
AT 9AM ON APRIL 20, 2016, I WALKED PAST THE FRONT OF MY OUTBACK, PARKED WITH THE IGNITION OFF, IN MY GARAGE. THE REAR TAILGATE SUDDENLY BEEPED AND OPENED FULLY. I HAD NO KEY FOB OPENERS ON MY PERSON NOR WERE ANY OF MY TWO KEY FOBS WITHIN 20 FEET OF THE CAR AT THE TIME. ALL DOORS HAD BEEN IN A CLOSED POSITION, INCLUDING THE TAILGATE, BUT THE CAR WAS NOT LOCKED AT THE TIME. THIS IS A SAFETY ISSUE IF IT COULD HAPPEN WHILE THE CAR IS IN MOTION, OR IF IT OPENED WHILE PARKED UNDER A LOW CEILING OR OVERHEAD, OF IF IT SHOULD HAPPEN IN A PUBLIC SPACE WHERE AN INTRUDER WOULD THEN BE TEMPTED TO ENTER THE VEHICLE IN HOPES OF STEALING IT OR TO LIE IN WAIT FOR THE OPERATOR.
Mfg Campaign: 10860578
Recall Date: Apr 20, 2016
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WHILE SITTING IN A PARKING AREA. THERE WAS A SMALL CHIP IN THE DEICER AREA WHERE THE CRACK BEGAN. HOWEVER, IT APPEARS THE STRIKE WAS MINOR AND WOULD HAVE BEEN EASILY REPAIRED BEFORE SPREADING. ALREADY HAD ONE CHIP REPAIRED FOR ANOTHER MINOR STRIKE. WINDSHIELD APPEARS TO BE EXCESSIVELY FRAGILE WHICH COULD RESULT IN A MAJOR SAFETY PROBLEM. DEALER IS WILLING TO REPAIR, BUT I AM CONCERNED ABOUT THE QUALITY OF GLASS BEING USED IN THE SUBARU.
Corrective Action:
WINDSHIELD CRACKED WHILE SITTING IN A PARKING AREA. THERE WAS A SMALL CHIP IN THE DEICER AREA WHERE THE CRACK BEGAN. HOWEVER, IT APPEARS THE STRIKE WAS MINOR AND WOULD HAVE BEEN EASILY REPAIRED BEFORE SPREADING. ALREADY HAD ONE CHIP REPAIRED FOR ANOTHER MINOR STRIKE. WINDSHIELD APPEARS TO BE EXCESSIVELY FRAGILE WHICH COULD RESULT IN A MAJOR SAFETY PROBLEM. DEALER IS WILLING TO REPAIR, BUT I AM CONCERNED ABOUT THE QUALITY OF GLASS BEING USED IN THE SUBARU.
Additional Notes:
WINDSHIELD CRACKED WHILE SITTING IN A PARKING AREA. THERE WAS A SMALL CHIP IN THE DEICER AREA WHERE THE CRACK BEGAN. HOWEVER, IT APPEARS THE STRIKE WAS MINOR AND WOULD HAVE BEEN EASILY REPAIRED BEFORE SPREADING. ALREADY HAD ONE CHIP REPAIRED FOR ANOTHER MINOR STRIKE. WINDSHIELD APPEARS TO BE EXCESSIVELY FRAGILE WHICH COULD RESULT IN A MAJOR SAFETY PROBLEM. DEALER IS WILLING TO REPAIR, BUT I AM CONCERNED ABOUT THE QUALITY OF GLASS BEING USED IN THE SUBARU.
Mfg Campaign: 10854576
Recall Date: Apr 9, 2016
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
STEERING WONDERING FROM SIDE TO SIDE, CAN'NT HOLD IN CENTER OF LANE. ON HIGHWAY OR STREET
Corrective Action:
STEERING WONDERING FROM SIDE TO SIDE, CAN'NT HOLD IN CENTER OF LANE. ON HIGHWAY OR STREET
Additional Notes:
STEERING WONDERING FROM SIDE TO SIDE, CAN'NT HOLD IN CENTER OF LANE. ON HIGHWAY OR STREET
Mfg Campaign: 10853905
Recall Date: Apr 6, 2016
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WITHIN FIRST 150 MILES/48 HOURS OF OWNERSHIP OF THE NEW CAR. A VERY SMALL PIECE OF GRAVEL HIT THE WINDSHIELD NEAR THE PASSENGER SIDE WIPER BLADE. IT BARELY MADE ANY NOISE. ON ANY OTHER CAR I'VE OWNED, IT LIKELY WOULD NOT HAVE DAMAGED THE WINDSHIELD AT ALL. IT LEFT A STAR ON THE OUTBACK, WHICH TURNED INTO A FOOT LONG CRACK WITHIN 30 SECONDS. SITTING OVERNIGHT THE CRACK DOUBLED IN SIZE. A WINDSHIELD WHICH FAILS UNDER TYPICAL DAY-TO-DAY CONDITIONS IS NOT ACCEPTABLE.
Corrective Action:
WINDSHIELD CRACKED WITHIN FIRST 150 MILES/48 HOURS OF OWNERSHIP OF THE NEW CAR. A VERY SMALL PIECE OF GRAVEL HIT THE WINDSHIELD NEAR THE PASSENGER SIDE WIPER BLADE. IT BARELY MADE ANY NOISE. ON ANY OTHER CAR I'VE OWNED, IT LIKELY WOULD NOT HAVE DAMAGED THE WINDSHIELD AT ALL. IT LEFT A STAR ON THE OUTBACK, WHICH TURNED INTO A FOOT LONG CRACK WITHIN 30 SECONDS. SITTING OVERNIGHT THE CRACK DOUBLED IN SIZE. A WINDSHIELD WHICH FAILS UNDER TYPICAL DAY-TO-DAY CONDITIONS IS NOT ACCEPTABLE.
Additional Notes:
WINDSHIELD CRACKED WITHIN FIRST 150 MILES/48 HOURS OF OWNERSHIP OF THE NEW CAR. A VERY SMALL PIECE OF GRAVEL HIT THE WINDSHIELD NEAR THE PASSENGER SIDE WIPER BLADE. IT BARELY MADE ANY NOISE. ON ANY OTHER CAR I'VE OWNED, IT LIKELY WOULD NOT HAVE DAMAGED THE WINDSHIELD AT ALL. IT LEFT A STAR ON THE OUTBACK, WHICH TURNED INTO A FOOT LONG CRACK WITHIN 30 SECONDS. SITTING OVERNIGHT THE CRACK DOUBLED IN SIZE. A WINDSHIELD WHICH FAILS UNDER TYPICAL DAY-TO-DAY CONDITIONS IS NOT ACCEPTABLE.
Mfg Campaign: 10853243
Recall Date: Apr 4, 2016
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A NEW 2016 SUBARU OUTBACK ON OCTOBER 6, 2015. THE TIRE PRESSURE MONITORING SYSTEM ACTIVATED ON JANUARY 25, 2016, EVEN THOUGH ALL TIRES HAD 35 PSI IN THEM AS RECOMMENDED. SINCE THAT DAY, THE SYSTEM HAS ACTIVATED 17 TIMES, AGAIN EVERY TIME THE TIRES HAD THE CORRECT PRESSURE IN THEM. THE SUBARU DEALER HAS HAD THE VEHICLE IN THE SERVICE DEPARTMENT FIVE TIMES FOR A TOTAL OF 14 DAYS. EVEN THOUGH THERE WAS A SINCERE EFFORT AT FIRST TO LOCATE THE PROBLEM, I AM NOW BEING TOLD THAT THIS IS A NORMAL CONDITION FOR MY VEHICLE AND THERE IS NOTHING ELSE THAT CAN BE DONE TO REPAIR THIS VEHICLE SAFETY WARNING SYSTEM--THAT I MUST ACCEPT IT AS IT IS. THIS IS VERY FRUSTRATING TO ME SINCE THE VEHICLE HAS ONLY 2,200 MILES ON IT. THE SYSTEM MAKES A BEEPING NOISE, THEN A SCREEN COMES ON THE DASH WITH AN EXCLAMATION SIGN AND A TPMS SYMBOL, THEN ANOTHER SCREEN COMES ON THAT SAYS CHECK OWNER'S MANUAL. THIS USUALLY HAPPENS IN THE MORNING AS I AM BACKING OUT OF MY GARAGE AND MY VEHICLE IS ENTERING THE STREET IN FRONT OF MY HOUSE. ACCORDING TO THE MANUAL, IF THERE REALLY WAS A LOW TIRE PRESSURE, THE LIGHT WOULD STAY ON UNTIL THE TIRE WAS BROUGHT UP TO PROPER PRESSURE. MY MESSAGE FINALLY GOES AWAY AND DOES NOT ACT LIKE THE MANUAL SAYS A LOW TIRE WOULD INDICATE.
Corrective Action:
I PURCHASED A NEW 2016 SUBARU OUTBACK ON OCTOBER 6, 2015. THE TIRE PRESSURE MONITORING SYSTEM ACTIVATED ON JANUARY 25, 2016, EVEN THOUGH ALL TIRES HAD 35 PSI IN THEM AS RECOMMENDED. SINCE THAT DAY, THE SYSTEM HAS ACTIVATED 17 TIMES, AGAIN EVERY TIME THE TIRES HAD THE CORRECT PRESSURE IN THEM. THE SUBARU DEALER HAS HAD THE VEHICLE IN THE SERVICE DEPARTMENT FIVE TIMES FOR A TOTAL OF 14 DAYS. EVEN THOUGH THERE WAS A SINCERE EFFORT AT FIRST TO LOCATE THE PROBLEM, I AM NOW BEING TOLD THAT THIS IS A NORMAL CONDITION FOR MY VEHICLE AND THERE IS NOTHING ELSE THAT CAN BE DONE TO REPAIR THIS VEHICLE SAFETY WARNING SYSTEM--THAT I MUST ACCEPT IT AS IT IS. THIS IS VERY FRUSTRATING TO ME SINCE THE VEHICLE HAS ONLY 2,200 MILES ON IT. THE SYSTEM MAKES A BEEPING NOISE, THEN A SCREEN COMES ON THE DASH WITH AN EXCLAMATION SIGN AND A TPMS SYMBOL, THEN ANOTHER SCREEN COMES ON THAT SAYS CHECK OWNER'S MANUAL. THIS USUALLY HAPPENS IN THE MORNING AS I AM BACKING OUT OF MY GARAGE AND MY VEHICLE IS ENTERING THE STREET IN FRONT OF MY HOUSE. ACCORDING TO THE MANUAL, IF THERE REALLY WAS A LOW TIRE PRESSURE, THE LIGHT WOULD STAY ON UNTIL THE TIRE WAS BROUGHT UP TO PROPER PRESSURE. MY MESSAGE FINALLY GOES AWAY AND DOES NOT ACT LIKE THE MANUAL SAYS A LOW TIRE WOULD INDICATE.
Additional Notes:
I PURCHASED A NEW 2016 SUBARU OUTBACK ON OCTOBER 6, 2015. THE TIRE PRESSURE MONITORING SYSTEM ACTIVATED ON JANUARY 25, 2016, EVEN THOUGH ALL TIRES HAD 35 PSI IN THEM AS RECOMMENDED. SINCE THAT DAY, THE SYSTEM HAS ACTIVATED 17 TIMES, AGAIN EVERY TIME THE TIRES HAD THE CORRECT PRESSURE IN THEM. THE SUBARU DEALER HAS HAD THE VEHICLE IN THE SERVICE DEPARTMENT FIVE TIMES FOR A TOTAL OF 14 DAYS. EVEN THOUGH THERE WAS A SINCERE EFFORT AT FIRST TO LOCATE THE PROBLEM, I AM NOW BEING TOLD THAT THIS IS A NORMAL CONDITION FOR MY VEHICLE AND THERE IS NOTHING ELSE THAT CAN BE DONE TO REPAIR THIS VEHICLE SAFETY WARNING SYSTEM--THAT I MUST ACCEPT IT AS IT IS. THIS IS VERY FRUSTRATING TO ME SINCE THE VEHICLE HAS ONLY 2,200 MILES ON IT. THE SYSTEM MAKES A BEEPING NOISE, THEN A SCREEN COMES ON THE DASH WITH AN EXCLAMATION SIGN AND A TPMS SYMBOL, THEN ANOTHER SCREEN COMES ON THAT SAYS CHECK OWNER'S MANUAL. THIS USUALLY HAPPENS IN THE MORNING AS I AM BACKING OUT OF MY GARAGE AND MY VEHICLE IS ENTERING THE STREET IN FRONT OF MY HOUSE. ACCORDING TO THE MANUAL, IF THERE REALLY WAS A LOW TIRE PRESSURE, THE LIGHT WOULD STAY ON UNTIL THE TIRE WAS BROUGHT UP TO PROPER PRESSURE. MY MESSAGE FINALLY GOES AWAY AND DOES NOT ACT LIKE THE MANUAL SAYS A LOW TIRE WOULD INDICATE.
Mfg Campaign: 10853168
Recall Date: Apr 3, 2016
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
STATIONARY VEHICLE ROLLS BACK SIGNIFICANTLY WHEN ON ANY INCLINE WHEN IN GEAR. IT HAS AN AUTOMATIC TRANSMISSION WHICH ROLLS IN DRIVE AND REVERSE. THE DEALER SAID ALL VEHICLES ROLL WHEN IN GEAR. I HAVE OWNED 13 VEHICLES IN MY LIFE, THE ONLY VEHICLES THAT WOULD ROLL IN GEAR WERE MANUAL TRANSMISSION VEHICLES WHICH IS WHY THE LAST 8 VEHICLES I HAVE OWNED HAVE BEEN AUTOMATIC. THE DEALER DENIED THIS WAS A PROBLEM BUT ON THE SUBARU OUTBACK FORUM, THIS IS A KNOWN PROBLEM FOR AT LEAST THE PAST TWO ITERATIONS OF THIS VEHICLE. THE FIRST OCCASION THE VEHICLE ROLLED BACK ON A GOOD SLOPE FOR AT LEAST THREE FEET AND THEN THE TIRES SPUN WHEN I DEPRESSED THE ACCELERATOR. THE HILL ASSIST FEATURE ON THIS CAR MAY HAVE BEEN OF ASSISTANCE BUT I WAS UNFAMILIAR WITH IT. THE HILL ASSIST FEATURE SHOULD NOT HAVE TO BE ENGAGED DURING NORMAL DRIVING. HAD THIS SLIPPAGE HAPPENED AT A STOPLIGHT, THE VEHICLE WOULD HAVE ROLLED INTO ANOTHER AND CAUSED DAMAGE TO BOTH VEHICLES. ABSOLUTELY DANGEROUS AND UNACCEPTABLE. THE TRANSMISSION ACTS LIKE A MANUAL WITHOUT A CLUTCH.
Corrective Action:
STATIONARY VEHICLE ROLLS BACK SIGNIFICANTLY WHEN ON ANY INCLINE WHEN IN GEAR. IT HAS AN AUTOMATIC TRANSMISSION WHICH ROLLS IN DRIVE AND REVERSE. THE DEALER SAID ALL VEHICLES ROLL WHEN IN GEAR. I HAVE OWNED 13 VEHICLES IN MY LIFE, THE ONLY VEHICLES THAT WOULD ROLL IN GEAR WERE MANUAL TRANSMISSION VEHICLES WHICH IS WHY THE LAST 8 VEHICLES I HAVE OWNED HAVE BEEN AUTOMATIC. THE DEALER DENIED THIS WAS A PROBLEM BUT ON THE SUBARU OUTBACK FORUM, THIS IS A KNOWN PROBLEM FOR AT LEAST THE PAST TWO ITERATIONS OF THIS VEHICLE. THE FIRST OCCASION THE VEHICLE ROLLED BACK ON A GOOD SLOPE FOR AT LEAST THREE FEET AND THEN THE TIRES SPUN WHEN I DEPRESSED THE ACCELERATOR. THE HILL ASSIST FEATURE ON THIS CAR MAY HAVE BEEN OF ASSISTANCE BUT I WAS UNFAMILIAR WITH IT. THE HILL ASSIST FEATURE SHOULD NOT HAVE TO BE ENGAGED DURING NORMAL DRIVING. HAD THIS SLIPPAGE HAPPENED AT A STOPLIGHT, THE VEHICLE WOULD HAVE ROLLED INTO ANOTHER AND CAUSED DAMAGE TO BOTH VEHICLES. ABSOLUTELY DANGEROUS AND UNACCEPTABLE. THE TRANSMISSION ACTS LIKE A MANUAL WITHOUT A CLUTCH.
Additional Notes:
STATIONARY VEHICLE ROLLS BACK SIGNIFICANTLY WHEN ON ANY INCLINE WHEN IN GEAR. IT HAS AN AUTOMATIC TRANSMISSION WHICH ROLLS IN DRIVE AND REVERSE. THE DEALER SAID ALL VEHICLES ROLL WHEN IN GEAR. I HAVE OWNED 13 VEHICLES IN MY LIFE, THE ONLY VEHICLES THAT WOULD ROLL IN GEAR WERE MANUAL TRANSMISSION VEHICLES WHICH IS WHY THE LAST 8 VEHICLES I HAVE OWNED HAVE BEEN AUTOMATIC. THE DEALER DENIED THIS WAS A PROBLEM BUT ON THE SUBARU OUTBACK FORUM, THIS IS A KNOWN PROBLEM FOR AT LEAST THE PAST TWO ITERATIONS OF THIS VEHICLE. THE FIRST OCCASION THE VEHICLE ROLLED BACK ON A GOOD SLOPE FOR AT LEAST THREE FEET AND THEN THE TIRES SPUN WHEN I DEPRESSED THE ACCELERATOR. THE HILL ASSIST FEATURE ON THIS CAR MAY HAVE BEEN OF ASSISTANCE BUT I WAS UNFAMILIAR WITH IT. THE HILL ASSIST FEATURE SHOULD NOT HAVE TO BE ENGAGED DURING NORMAL DRIVING. HAD THIS SLIPPAGE HAPPENED AT A STOPLIGHT, THE VEHICLE WOULD HAVE ROLLED INTO ANOTHER AND CAUSED DAMAGE TO BOTH VEHICLES. ABSOLUTELY DANGEROUS AND UNACCEPTABLE. THE TRANSMISSION ACTS LIKE A MANUAL WITHOUT A CLUTCH.
Mfg Campaign: 10851022
Recall Date: Mar 22, 2016
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