Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED IN AUGUST OF 2020 WITHOUT ANY IMPACT OR OUTSIDE CAUSE ACROSS THE MIDDLE OF THE WINDSHIELD ALMOST THE ENTIRE LENGTH OF THE GLASS. I HAD IT REPLACED AT THE DEALERSHIP AND IN APRIL OF 2021 THE NEW WINDSHIELD NOW HAS CRACKED DOWN THE MIDDLE OF THE GLASS. BOTH TIMES THE CRACKS APPEARED OVERNIGHT WITH THE VEHICLE IN A PARKED POSITION.
Corrective Action:
THE WINDSHIELD CRACKED IN AUGUST OF 2020 WITHOUT ANY IMPACT OR OUTSIDE CAUSE ACROSS THE MIDDLE OF THE WINDSHIELD ALMOST THE ENTIRE LENGTH OF THE GLASS. I HAD IT REPLACED AT THE DEALERSHIP AND IN APRIL OF 2021 THE NEW WINDSHIELD NOW HAS CRACKED DOWN THE MIDDLE OF THE GLASS. BOTH TIMES THE CRACKS APPEARED OVERNIGHT WITH THE VEHICLE IN A PARKED POSITION.
Additional Notes:
THE WINDSHIELD CRACKED IN AUGUST OF 2020 WITHOUT ANY IMPACT OR OUTSIDE CAUSE ACROSS THE MIDDLE OF THE WINDSHIELD ALMOST THE ENTIRE LENGTH OF THE GLASS. I HAD IT REPLACED AT THE DEALERSHIP AND IN APRIL OF 2021 THE NEW WINDSHIELD NOW HAS CRACKED DOWN THE MIDDLE OF THE GLASS. BOTH TIMES THE CRACKS APPEARED OVERNIGHT WITH THE VEHICLE IN A PARKED POSITION.
Mfg Campaign: 11414573
Recall Date: Apr 30, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY BATTERY DRAINS QUICKLY WHEN I HAVE THE CAR OFF AND THE HATCH OPEN FOR AN EXTENDED PERIOD OF TIME. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE CAR IN 2016.
Corrective Action:
MY BATTERY DRAINS QUICKLY WHEN I HAVE THE CAR OFF AND THE HATCH OPEN FOR AN EXTENDED PERIOD OF TIME. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE CAR IN 2016.
Additional Notes:
MY BATTERY DRAINS QUICKLY WHEN I HAVE THE CAR OFF AND THE HATCH OPEN FOR AN EXTENDED PERIOD OF TIME. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE CAR IN 2016.
Mfg Campaign: 11414628
Recall Date: Apr 30, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FILED A FORMAL COMPLAINT WITH SUBARU AMERICA AFTER MY AUTOMOBILE'S BATTERY DIED FOR THE 4TH TIME.I HAVE APPROX. 21,000 ON THE CAR WHICH WAS BOUGHT NEW IN 2016. THE BATTERY DIES WHEN THE CAR SITS OVERNIGHT (IT IS GARAGED EVERY NIGHT). I KNOW THERE ARE CLASS ACTION LAWSUITS CLAIMING THAT THE ELECTRICAL SYSTEM OVERWHELMS THE BATTERY THUS CAUSING IT TO GO DEAD. I BOUGHT THE CAR KNOWING THAT MY PREVIOUS SUBARU'S HAVE BEEN VERY RELIABLE. THIS IS NOT THE CASE WITH THE 2016 SUBARU OUTBACK.
Corrective Action:
FILED A FORMAL COMPLAINT WITH SUBARU AMERICA AFTER MY AUTOMOBILE'S BATTERY DIED FOR THE 4TH TIME.I HAVE APPROX. 21,000 ON THE CAR WHICH WAS BOUGHT NEW IN 2016. THE BATTERY DIES WHEN THE CAR SITS OVERNIGHT (IT IS GARAGED EVERY NIGHT). I KNOW THERE ARE CLASS ACTION LAWSUITS CLAIMING THAT THE ELECTRICAL SYSTEM OVERWHELMS THE BATTERY THUS CAUSING IT TO GO DEAD. I BOUGHT THE CAR KNOWING THAT MY PREVIOUS SUBARU'S HAVE BEEN VERY RELIABLE. THIS IS NOT THE CASE WITH THE 2016 SUBARU OUTBACK.
Additional Notes:
FILED A FORMAL COMPLAINT WITH SUBARU AMERICA AFTER MY AUTOMOBILE'S BATTERY DIED FOR THE 4TH TIME.I HAVE APPROX. 21,000 ON THE CAR WHICH WAS BOUGHT NEW IN 2016. THE BATTERY DIES WHEN THE CAR SITS OVERNIGHT (IT IS GARAGED EVERY NIGHT). I KNOW THERE ARE CLASS ACTION LAWSUITS CLAIMING THAT THE ELECTRICAL SYSTEM OVERWHELMS THE BATTERY THUS CAUSING IT TO GO DEAD. I BOUGHT THE CAR KNOWING THAT MY PREVIOUS SUBARU'S HAVE BEEN VERY RELIABLE. THIS IS NOT THE CASE WITH THE 2016 SUBARU OUTBACK.
Mfg Campaign: 11414667
Recall Date: Apr 30, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY WAS REPLACED THREE TIMES IN THE VEHICLE HOWEVER, THE BATTERY FAILURE PERSISTED. THE CONTACT STATED THAT A BATTERY CHARGER WAS CARRIED IN THE VEHICLE BECAUSE OF THE RECURRING FAILURE. COLONIAL SUBARU (89 NEWTOWN RD, DANBURY, CT 06810) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THE VEHICLE WITH AN ELECTRICAL SHORT. THE CONTACT STATED THAT SHE WAS MADE AWARE THAT THERE WERE TWO CLASS ACTION LAWSUITS FOR THE BATTERY FAILURE FROM A NEWS ARTICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,238. THE CONSUMER STATED THE VEHICLE STATED THE BATTERY HAS BEEN REPLACED 4 TIMES. *JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY WAS REPLACED THREE TIMES IN THE VEHICLE HOWEVER, THE BATTERY FAILURE PERSISTED. THE CONTACT STATED THAT A BATTERY CHARGER WAS CARRIED IN THE VEHICLE BECAUSE OF THE RECURRING FAILURE. COLONIAL SUBARU (89 NEWTOWN RD, DANBURY, CT 06810) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THE VEHICLE WITH AN ELECTRICAL SHORT. THE CONTACT STATED THAT SHE WAS MADE AWARE THAT THERE WERE TWO CLASS ACTION LAWSUITS FOR THE BATTERY FAILURE FROM A NEWS ARTICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,238. THE CONSUMER STATED THE VEHICLE STATED THE BATTERY HAS BEEN REPLACED 4 TIMES. *JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY WAS REPLACED THREE TIMES IN THE VEHICLE HOWEVER, THE BATTERY FAILURE PERSISTED. THE CONTACT STATED THAT A BATTERY CHARGER WAS CARRIED IN THE VEHICLE BECAUSE OF THE RECURRING FAILURE. COLONIAL SUBARU (89 NEWTOWN RD, DANBURY, CT 06810) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THE VEHICLE WITH AN ELECTRICAL SHORT. THE CONTACT STATED THAT SHE WAS MADE AWARE THAT THERE WERE TWO CLASS ACTION LAWSUITS FOR THE BATTERY FAILURE FROM A NEWS ARTICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,238. THE CONSUMER STATED THE VEHICLE STATED THE BATTERY HAS BEEN REPLACED 4 TIMES. *JS
Mfg Campaign: 11414277
Recall Date: Apr 28, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY WAS REPLACED THREE TIMES IN THE VEHICLE HOWEVER, THE BATTERY FAILURE PERSISTED. THE CONTACT STATED THAT A BATTERY CHARGER WAS CARRIED IN THE VEHICLE BECAUSE OF THE RECURRING FAILURE. COLONIAL SUBARU (89 NEWTOWN RD, DANBURY, CT 06810) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THE VEHICLE WITH AN ELECTRICAL SHORT. THE CONTACT STATED THAT SHE WAS MADE AWARE THAT THERE WERE TWO CLASS ACTION LAWSUITS FOR THE BATTERY FAILURE FROM A NEWS ARTICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,238. THE CONSUMER STATED THE VEHICLE STATED THE BATTERY HAS BEEN REPLACED 4 TIMES. *JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY WAS REPLACED THREE TIMES IN THE VEHICLE HOWEVER, THE BATTERY FAILURE PERSISTED. THE CONTACT STATED THAT A BATTERY CHARGER WAS CARRIED IN THE VEHICLE BECAUSE OF THE RECURRING FAILURE. COLONIAL SUBARU (89 NEWTOWN RD, DANBURY, CT 06810) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THE VEHICLE WITH AN ELECTRICAL SHORT. THE CONTACT STATED THAT SHE WAS MADE AWARE THAT THERE WERE TWO CLASS ACTION LAWSUITS FOR THE BATTERY FAILURE FROM A NEWS ARTICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,238. THE CONSUMER STATED THE VEHICLE STATED THE BATTERY HAS BEEN REPLACED 4 TIMES. *JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY WAS REPLACED THREE TIMES IN THE VEHICLE HOWEVER, THE BATTERY FAILURE PERSISTED. THE CONTACT STATED THAT A BATTERY CHARGER WAS CARRIED IN THE VEHICLE BECAUSE OF THE RECURRING FAILURE. COLONIAL SUBARU (89 NEWTOWN RD, DANBURY, CT 06810) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THE VEHICLE WITH AN ELECTRICAL SHORT. THE CONTACT STATED THAT SHE WAS MADE AWARE THAT THERE WERE TWO CLASS ACTION LAWSUITS FOR THE BATTERY FAILURE FROM A NEWS ARTICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,238. THE CONSUMER STATED THE VEHICLE STATED THE BATTERY HAS BEEN REPLACED 4 TIMES. *JS
Mfg Campaign: 11414277
Recall Date: Apr 28, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY WILL NOT KEEP CHARGE WHILE PARKED. FULLY DEPLETES WITHOUT WARNING. WILL NOT START. WILL NOT UNLOCK WITH FOB. DEALER REPLACED BATTERY, BUT PROBLEM CAME BACK SEVERAL MONTHS LATER. MULTIPLE CHARGINGS WERE TEMPORARY ONLY
Corrective Action:
BATTERY WILL NOT KEEP CHARGE WHILE PARKED. FULLY DEPLETES WITHOUT WARNING. WILL NOT START. WILL NOT UNLOCK WITH FOB. DEALER REPLACED BATTERY, BUT PROBLEM CAME BACK SEVERAL MONTHS LATER. MULTIPLE CHARGINGS WERE TEMPORARY ONLY
Additional Notes:
BATTERY WILL NOT KEEP CHARGE WHILE PARKED. FULLY DEPLETES WITHOUT WARNING. WILL NOT START. WILL NOT UNLOCK WITH FOB. DEALER REPLACED BATTERY, BUT PROBLEM CAME BACK SEVERAL MONTHS LATER. MULTIPLE CHARGINGS WERE TEMPORARY ONLY
Mfg Campaign: 11413834
Recall Date: Apr 25, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WITHIN ONE WEEK OF PURCHASE THE BATTERY WAS DRAINED BY THE SIMPLE ACT OF LOADING THE CAR FOR A TRIP OVER THE COURSE OF ONE DAY. TWICE DURING THE FIRST YEAR WE FOUND THE BATTERY INEXPLICABLY DEAD. WE REPLACED THE OEM WITH A NEW BATTERY 13 MONTHS AFTER PURCHASE. THIS NEW, MORE POWERFUL BATTERY ALSO IS ALSO FOUND INEXPLICABLY DRAINED ON MULTIPLE OCCASIONS AFTER ROUTINE SHORT TRIPS. FOR FOUR YEARS WE'VE BEEN FORCED TO MONITOR AND TRICKLE CHARGE THE BATTERY TO KEEP THE CAR USABLE. THIS IS COMPLETELY UNREASONABLE FOR A NEW CAR.
Corrective Action:
WITHIN ONE WEEK OF PURCHASE THE BATTERY WAS DRAINED BY THE SIMPLE ACT OF LOADING THE CAR FOR A TRIP OVER THE COURSE OF ONE DAY. TWICE DURING THE FIRST YEAR WE FOUND THE BATTERY INEXPLICABLY DEAD. WE REPLACED THE OEM WITH A NEW BATTERY 13 MONTHS AFTER PURCHASE. THIS NEW, MORE POWERFUL BATTERY ALSO IS ALSO FOUND INEXPLICABLY DRAINED ON MULTIPLE OCCASIONS AFTER ROUTINE SHORT TRIPS. FOR FOUR YEARS WE'VE BEEN FORCED TO MONITOR AND TRICKLE CHARGE THE BATTERY TO KEEP THE CAR USABLE. THIS IS COMPLETELY UNREASONABLE FOR A NEW CAR.
Additional Notes:
WITHIN ONE WEEK OF PURCHASE THE BATTERY WAS DRAINED BY THE SIMPLE ACT OF LOADING THE CAR FOR A TRIP OVER THE COURSE OF ONE DAY. TWICE DURING THE FIRST YEAR WE FOUND THE BATTERY INEXPLICABLY DEAD. WE REPLACED THE OEM WITH A NEW BATTERY 13 MONTHS AFTER PURCHASE. THIS NEW, MORE POWERFUL BATTERY ALSO IS ALSO FOUND INEXPLICABLY DRAINED ON MULTIPLE OCCASIONS AFTER ROUTINE SHORT TRIPS. FOR FOUR YEARS WE'VE BEEN FORCED TO MONITOR AND TRICKLE CHARGE THE BATTERY TO KEEP THE CAR USABLE. THIS IS COMPLETELY UNREASONABLE FOR A NEW CAR.
Mfg Campaign: 11413681
Recall Date: Apr 24, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY NEEDED CHARGE REPEATEDLY THEN DIED ABOUT YEAR 3. WE REPLACED WITH LARGER800 AMP BATTERY. BUT AT 2 YEAR IT STARTS FAILING THE SAME. BATTERY TESTS OK AND ALTERNATOR TESTS OK AND NO LIGHTS OR DOORS LEFT OPEN. BUT WHENEVER CAR IS NOT DRIVEN AT LEAST AN HOUR WITHOUT STOPPING IT LOSES ABOUT .1 VOLT PER DAY -WHEN DRIVEN JUST SHORTER DISTANCES. TESTING DAILY WITH MULTIMETER ETER CONFIRMS THIS RATE. CAR REQUIRES CONSTANT BATTERY MINDER ATTACHED AT NIGHT. TOOK IT TO ADVANCE AUTO TODAY AND THEY CONFIRM WITH TEST NO BATTERY OR ALTERNATOR PROBLEM EXISTS!
Corrective Action:
BATTERY NEEDED CHARGE REPEATEDLY THEN DIED ABOUT YEAR 3. WE REPLACED WITH LARGER800 AMP BATTERY. BUT AT 2 YEAR IT STARTS FAILING THE SAME. BATTERY TESTS OK AND ALTERNATOR TESTS OK AND NO LIGHTS OR DOORS LEFT OPEN. BUT WHENEVER CAR IS NOT DRIVEN AT LEAST AN HOUR WITHOUT STOPPING IT LOSES ABOUT .1 VOLT PER DAY -WHEN DRIVEN JUST SHORTER DISTANCES. TESTING DAILY WITH MULTIMETER ETER CONFIRMS THIS RATE. CAR REQUIRES CONSTANT BATTERY MINDER ATTACHED AT NIGHT. TOOK IT TO ADVANCE AUTO TODAY AND THEY CONFIRM WITH TEST NO BATTERY OR ALTERNATOR PROBLEM EXISTS!
Additional Notes:
BATTERY NEEDED CHARGE REPEATEDLY THEN DIED ABOUT YEAR 3. WE REPLACED WITH LARGER800 AMP BATTERY. BUT AT 2 YEAR IT STARTS FAILING THE SAME. BATTERY TESTS OK AND ALTERNATOR TESTS OK AND NO LIGHTS OR DOORS LEFT OPEN. BUT WHENEVER CAR IS NOT DRIVEN AT LEAST AN HOUR WITHOUT STOPPING IT LOSES ABOUT .1 VOLT PER DAY -WHEN DRIVEN JUST SHORTER DISTANCES. TESTING DAILY WITH MULTIMETER ETER CONFIRMS THIS RATE. CAR REQUIRES CONSTANT BATTERY MINDER ATTACHED AT NIGHT. TOOK IT TO ADVANCE AUTO TODAY AND THEY CONFIRM WITH TEST NO BATTERY OR ALTERNATOR PROBLEM EXISTS!
Mfg Campaign: 11413686
Recall Date: Apr 24, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DRAINS EXCESSIVELY FAST. IF NOT DRIVEN FREQUENTLY FOR LONGER DISTANCES BATTERY DIES.
Corrective Action:
BATTERY DRAINS EXCESSIVELY FAST. IF NOT DRIVEN FREQUENTLY FOR LONGER DISTANCES BATTERY DIES.
Additional Notes:
BATTERY DRAINS EXCESSIVELY FAST. IF NOT DRIVEN FREQUENTLY FOR LONGER DISTANCES BATTERY DIES.
Mfg Campaign: 11413712
Recall Date: Apr 24, 2021
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2016 SUBARU OUTBACK. A FOUR-INCH WAVY CRACK ON THE LEFT BOTTOM OF THE WINDSHIELD; A WEEK LATER ANOTHER CRACK OF ABOUT 6 INCHES APPEARED. THE CRACKS OCCURRED WITH THE SUBARU CAR IN MOTION ON A HIGHWAY.
Corrective Action:
2016 SUBARU OUTBACK. A FOUR-INCH WAVY CRACK ON THE LEFT BOTTOM OF THE WINDSHIELD; A WEEK LATER ANOTHER CRACK OF ABOUT 6 INCHES APPEARED. THE CRACKS OCCURRED WITH THE SUBARU CAR IN MOTION ON A HIGHWAY.
Additional Notes:
2016 SUBARU OUTBACK. A FOUR-INCH WAVY CRACK ON THE LEFT BOTTOM OF THE WINDSHIELD; A WEEK LATER ANOTHER CRACK OF ABOUT 6 INCHES APPEARED. THE CRACKS OCCURRED WITH THE SUBARU CAR IN MOTION ON A HIGHWAY.
Mfg Campaign: 11413587
Recall Date: Apr 23, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2016 SUBARU OUTBACK. A FOUR-INCH WAVY CRACK ON THE LEFT BOTTOM OF THE WINDSHIELD; A WEEK LATER ANOTHER CRACK OF ABOUT 6 INCHES APPEARED. THE CRACKS OCCURRED WITH THE SUBARU CAR IN MOTION ON A HIGHWAY.
Corrective Action:
2016 SUBARU OUTBACK. A FOUR-INCH WAVY CRACK ON THE LEFT BOTTOM OF THE WINDSHIELD; A WEEK LATER ANOTHER CRACK OF ABOUT 6 INCHES APPEARED. THE CRACKS OCCURRED WITH THE SUBARU CAR IN MOTION ON A HIGHWAY.
Additional Notes:
2016 SUBARU OUTBACK. A FOUR-INCH WAVY CRACK ON THE LEFT BOTTOM OF THE WINDSHIELD; A WEEK LATER ANOTHER CRACK OF ABOUT 6 INCHES APPEARED. THE CRACKS OCCURRED WITH THE SUBARU CAR IN MOTION ON A HIGHWAY.
Mfg Campaign: 11413587
Recall Date: Apr 23, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY DRAINED AFTER A SHORT DRIVE WHEN ONLY 2 YEARS OLD. THE SAME THING HAPPENED TO THE NEXT BATTERY AFTER ONLY 1 YEAR. EACH TIME THE CAR HAD TO BE JUMPED AND THE BATTERY TESTED BAD. IT HAS NOW HAPPENED A 2RD TIME WITH A BATTERY KESS THAN 1 YEAR OLD.
Corrective Action:
THE BATTERY DRAINED AFTER A SHORT DRIVE WHEN ONLY 2 YEARS OLD. THE SAME THING HAPPENED TO THE NEXT BATTERY AFTER ONLY 1 YEAR. EACH TIME THE CAR HAD TO BE JUMPED AND THE BATTERY TESTED BAD. IT HAS NOW HAPPENED A 2RD TIME WITH A BATTERY KESS THAN 1 YEAR OLD.
Additional Notes:
THE BATTERY DRAINED AFTER A SHORT DRIVE WHEN ONLY 2 YEARS OLD. THE SAME THING HAPPENED TO THE NEXT BATTERY AFTER ONLY 1 YEAR. EACH TIME THE CAR HAD TO BE JUMPED AND THE BATTERY TESTED BAD. IT HAS NOW HAPPENED A 2RD TIME WITH A BATTERY KESS THAN 1 YEAR OLD.
Mfg Campaign: 11413627
Recall Date: Apr 23, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WAS STATIONARY. CAR WILL NOT START UNLESS CHARGED. BOUGHT NEW BATTERY IN FEBRUARY 2020. WORKED FOR A TIME, BUT CAR WILL NOT START AGAIN. KEEP GETTING BATTERY CHARGED TO RUN. HAVE HAD BATTERY CHECKED. IT IS GOOD AS IS ALTERNATOR. MUST CHARGE BATTERY EACH TIME I WANT TO DRIVE CAR. THE PROBLEM STARTED IN SEPTEMBER 2020.
Corrective Action:
VEHICLE WAS STATIONARY. CAR WILL NOT START UNLESS CHARGED. BOUGHT NEW BATTERY IN FEBRUARY 2020. WORKED FOR A TIME, BUT CAR WILL NOT START AGAIN. KEEP GETTING BATTERY CHARGED TO RUN. HAVE HAD BATTERY CHECKED. IT IS GOOD AS IS ALTERNATOR. MUST CHARGE BATTERY EACH TIME I WANT TO DRIVE CAR. THE PROBLEM STARTED IN SEPTEMBER 2020.
Additional Notes:
VEHICLE WAS STATIONARY. CAR WILL NOT START UNLESS CHARGED. BOUGHT NEW BATTERY IN FEBRUARY 2020. WORKED FOR A TIME, BUT CAR WILL NOT START AGAIN. KEEP GETTING BATTERY CHARGED TO RUN. HAVE HAD BATTERY CHECKED. IT IS GOOD AS IS ALTERNATOR. MUST CHARGE BATTERY EACH TIME I WANT TO DRIVE CAR. THE PROBLEM STARTED IN SEPTEMBER 2020.
Mfg Campaign: 11413282
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY 2016 OUTBACK SEPT 2019 FROM A DEALERSHIP WITH 38,000 MILES. THEY HAD REPLACED MY BATTERY ABOUT 4 MONTHS BEFORE I GOT IT. IT HAS A 30 MONTH FULL WARRANTY. THE BATTERY WENT COMPLETELY DEAD ABOUT 10 DAYS AGO.. I CALLED A TOW TRUCK TO JUMP ME. THE DRIVER INFORMED THAT THEY GET PLENTY OF CALLS FOR THE NEWER SUBARUS . I TOOK IT TO THE DEALERSHIP WHO CHARGED ME FOR THE BATTERY AND SAID THEY DON'T HONOR THE WARRANTY ON A CAR THAT WAS SOLD AFTER THE BATTERY WAS INSTALLED. THEY ALSO DIDN'T MENTION THAT SUBARUS WERE HAVING ELECTRIC ISSUES. MY SON LOOKED IT UP AND INFORMED ME THAT SUBARUS THAT WERE DRIVEN SHORT DISTANCES, WHICH MINE IS, TEND TO HAVE THIS PROBLEM
Corrective Action:
I PURCHASED MY 2016 OUTBACK SEPT 2019 FROM A DEALERSHIP WITH 38,000 MILES. THEY HAD REPLACED MY BATTERY ABOUT 4 MONTHS BEFORE I GOT IT. IT HAS A 30 MONTH FULL WARRANTY. THE BATTERY WENT COMPLETELY DEAD ABOUT 10 DAYS AGO.. I CALLED A TOW TRUCK TO JUMP ME. THE DRIVER INFORMED THAT THEY GET PLENTY OF CALLS FOR THE NEWER SUBARUS . I TOOK IT TO THE DEALERSHIP WHO CHARGED ME FOR THE BATTERY AND SAID THEY DON'T HONOR THE WARRANTY ON A CAR THAT WAS SOLD AFTER THE BATTERY WAS INSTALLED. THEY ALSO DIDN'T MENTION THAT SUBARUS WERE HAVING ELECTRIC ISSUES. MY SON LOOKED IT UP AND INFORMED ME THAT SUBARUS THAT WERE DRIVEN SHORT DISTANCES, WHICH MINE IS, TEND TO HAVE THIS PROBLEM
Additional Notes:
I PURCHASED MY 2016 OUTBACK SEPT 2019 FROM A DEALERSHIP WITH 38,000 MILES. THEY HAD REPLACED MY BATTERY ABOUT 4 MONTHS BEFORE I GOT IT. IT HAS A 30 MONTH FULL WARRANTY. THE BATTERY WENT COMPLETELY DEAD ABOUT 10 DAYS AGO.. I CALLED A TOW TRUCK TO JUMP ME. THE DRIVER INFORMED THAT THEY GET PLENTY OF CALLS FOR THE NEWER SUBARUS . I TOOK IT TO THE DEALERSHIP WHO CHARGED ME FOR THE BATTERY AND SAID THEY DON'T HONOR THE WARRANTY ON A CAR THAT WAS SOLD AFTER THE BATTERY WAS INSTALLED. THEY ALSO DIDN'T MENTION THAT SUBARUS WERE HAVING ELECTRIC ISSUES. MY SON LOOKED IT UP AND INFORMED ME THAT SUBARUS THAT WERE DRIVEN SHORT DISTANCES, WHICH MINE IS, TEND TO HAVE THIS PROBLEM
Mfg Campaign: 11413123
Recall Date: Apr 20, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR BATTERY HAS DIED MULTIPLE TIMES IN THE PAST THREE YEARS. THE BATTERY WAS FACTORY REPLACED IN 2019 BECAUSE OF THIS ISSUE AND HAS SINCE NEEDED TO BE JUMPED AT LEAST 3 TIMES. THERE IS ALSO CORROSION ON THE NEW BATTERY ALREADY. WHEN THE BATTERY HAS DIED IT'S EITHER BEEN PARKED IN OUR DRIVEWAY OR HAS LEFT ME STRANDED SOMEWHERE NEEDING A JUMP WHEN IT WOULDN'T START.
Corrective Action:
THE CAR BATTERY HAS DIED MULTIPLE TIMES IN THE PAST THREE YEARS. THE BATTERY WAS FACTORY REPLACED IN 2019 BECAUSE OF THIS ISSUE AND HAS SINCE NEEDED TO BE JUMPED AT LEAST 3 TIMES. THERE IS ALSO CORROSION ON THE NEW BATTERY ALREADY. WHEN THE BATTERY HAS DIED IT'S EITHER BEEN PARKED IN OUR DRIVEWAY OR HAS LEFT ME STRANDED SOMEWHERE NEEDING A JUMP WHEN IT WOULDN'T START.
Additional Notes:
THE CAR BATTERY HAS DIED MULTIPLE TIMES IN THE PAST THREE YEARS. THE BATTERY WAS FACTORY REPLACED IN 2019 BECAUSE OF THIS ISSUE AND HAS SINCE NEEDED TO BE JUMPED AT LEAST 3 TIMES. THERE IS ALSO CORROSION ON THE NEW BATTERY ALREADY. WHEN THE BATTERY HAS DIED IT'S EITHER BEEN PARKED IN OUR DRIVEWAY OR HAS LEFT ME STRANDED SOMEWHERE NEEDING A JUMP WHEN IT WOULDN'T START.
Mfg Campaign: 11412828
Recall Date: Apr 19, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY IS SUFFERING EXCESSIVE DRAIN. LAST REPLACED BATTERY FAILED WITHIN 2 YEARS.
Corrective Action:
BATTERY IS SUFFERING EXCESSIVE DRAIN. LAST REPLACED BATTERY FAILED WITHIN 2 YEARS.
Additional Notes:
BATTERY IS SUFFERING EXCESSIVE DRAIN. LAST REPLACED BATTERY FAILED WITHIN 2 YEARS.
Mfg Campaign: 11408609
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN EARLY JANUARY, OF 2018, THE VEHICLE WOULDN'T START BECAUSE THE BATTERY WAS DEAD. WE HAD TO HAVE IT JUMP-STARTED. THIS CONTINUED AT LEAST A DOZEN TIMES. ON 5/25/18 WE CONTACTED THE DEALERSHIP, AND SCHEDULED AN APPOINTMENT ON 5/29/18 TO HAVE IT ASSESSED. THEY FOUND: ' BATTERY NOT FULLY CHARGED. FOUND SOFTWARE UPDATE FOR BATTERY CHARGING. PERFORMED SOFTWARE UPDATE.' THE PROBLEM CONTINUED...WE MADE ANOTHER APPOINTMENT ON 7/11/18, AND THEY GAVE US A RENTAL VEHICLE WHILE THEY HAD OURS, FOR 8 DAYS. THIS TIME: 'AFTER FINDING A PARASITIC DRAW, AND REPLACING A MODULE, THE BATTERY WAS REPLACED'. WE WERE TOLD THIS WAS BECOMING A COMMON OCCURRENCE WITH SUBARU BATTERIES, BUT THAT SUBARU WASN'T WILLING TO REPLACE THE BATTERY AT THEIR COST. WE CONTINUED TO BE INCONVENIENCED, (STRANDED), UNTIL THE DEALERSHIP RELENTED, AND INSTALLED A NEW BATTERY.
Corrective Action:
IN EARLY JANUARY, OF 2018, THE VEHICLE WOULDN'T START BECAUSE THE BATTERY WAS DEAD. WE HAD TO HAVE IT JUMP-STARTED. THIS CONTINUED AT LEAST A DOZEN TIMES. ON 5/25/18 WE CONTACTED THE DEALERSHIP, AND SCHEDULED AN APPOINTMENT ON 5/29/18 TO HAVE IT ASSESSED. THEY FOUND: ' BATTERY NOT FULLY CHARGED. FOUND SOFTWARE UPDATE FOR BATTERY CHARGING. PERFORMED SOFTWARE UPDATE.' THE PROBLEM CONTINUED...WE MADE ANOTHER APPOINTMENT ON 7/11/18, AND THEY GAVE US A RENTAL VEHICLE WHILE THEY HAD OURS, FOR 8 DAYS. THIS TIME: 'AFTER FINDING A PARASITIC DRAW, AND REPLACING A MODULE, THE BATTERY WAS REPLACED'. WE WERE TOLD THIS WAS BECOMING A COMMON OCCURRENCE WITH SUBARU BATTERIES, BUT THAT SUBARU WASN'T WILLING TO REPLACE THE BATTERY AT THEIR COST. WE CONTINUED TO BE INCONVENIENCED, (STRANDED), UNTIL THE DEALERSHIP RELENTED, AND INSTALLED A NEW BATTERY.
Additional Notes:
IN EARLY JANUARY, OF 2018, THE VEHICLE WOULDN'T START BECAUSE THE BATTERY WAS DEAD. WE HAD TO HAVE IT JUMP-STARTED. THIS CONTINUED AT LEAST A DOZEN TIMES. ON 5/25/18 WE CONTACTED THE DEALERSHIP, AND SCHEDULED AN APPOINTMENT ON 5/29/18 TO HAVE IT ASSESSED. THEY FOUND: ' BATTERY NOT FULLY CHARGED. FOUND SOFTWARE UPDATE FOR BATTERY CHARGING. PERFORMED SOFTWARE UPDATE.' THE PROBLEM CONTINUED...WE MADE ANOTHER APPOINTMENT ON 7/11/18, AND THEY GAVE US A RENTAL VEHICLE WHILE THEY HAD OURS, FOR 8 DAYS. THIS TIME: 'AFTER FINDING A PARASITIC DRAW, AND REPLACING A MODULE, THE BATTERY WAS REPLACED'. WE WERE TOLD THIS WAS BECOMING A COMMON OCCURRENCE WITH SUBARU BATTERIES, BUT THAT SUBARU WASN'T WILLING TO REPLACE THE BATTERY AT THEIR COST. WE CONTINUED TO BE INCONVENIENCED, (STRANDED), UNTIL THE DEALERSHIP RELENTED, AND INSTALLED A NEW BATTERY.
Mfg Campaign: 11408618
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WITH APPROXIMATELY 50,000 MILES ON THE VEHICLE, I HAVE HAD TO REPLACE THE BATTERY TWO TIMES. THIS VEHICLE HAS A PROBLEM WITH ITS DESIGN THAT ALLOWS THE BATTERY TO DRAIN TO A COMPLETELY DEAD AND IRREVERSIBLE STATE EVEN WHEN THE VEHICLE IS DRIVEN AT HIGHWAY SPEEDS FOR A MEANINGFUL PERIOD OF TIME EACH DAY. THE FIRST OCCURRENCE WAS IN MAY, 2018 AND THE SECOND OCCURRENCE WAS APRIL, 2021.
Corrective Action:
WITH APPROXIMATELY 50,000 MILES ON THE VEHICLE, I HAVE HAD TO REPLACE THE BATTERY TWO TIMES. THIS VEHICLE HAS A PROBLEM WITH ITS DESIGN THAT ALLOWS THE BATTERY TO DRAIN TO A COMPLETELY DEAD AND IRREVERSIBLE STATE EVEN WHEN THE VEHICLE IS DRIVEN AT HIGHWAY SPEEDS FOR A MEANINGFUL PERIOD OF TIME EACH DAY. THE FIRST OCCURRENCE WAS IN MAY, 2018 AND THE SECOND OCCURRENCE WAS APRIL, 2021.
Additional Notes:
WITH APPROXIMATELY 50,000 MILES ON THE VEHICLE, I HAVE HAD TO REPLACE THE BATTERY TWO TIMES. THIS VEHICLE HAS A PROBLEM WITH ITS DESIGN THAT ALLOWS THE BATTERY TO DRAIN TO A COMPLETELY DEAD AND IRREVERSIBLE STATE EVEN WHEN THE VEHICLE IS DRIVEN AT HIGHWAY SPEEDS FOR A MEANINGFUL PERIOD OF TIME EACH DAY. THE FIRST OCCURRENCE WAS IN MAY, 2018 AND THE SECOND OCCURRENCE WAS APRIL, 2021.
Mfg Campaign: 11408629
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR WILL BE DRIVEN NORMALLY AND THEN WHEN YOU GO TO START IT THE BATTERY IS DEAD. THIS HAS OCCURRED AFTER MULTIPLE YEARS AND MULTIPLE TIMES THE BATTERY HAS BEEN REPLACED MULTIPLE TIMES. THE DEALER HAS REFUSED TO LOOK FOR A PROBLEM SINCE THEY SAY IT IS MY FAULT. I HAVE OPENED A CASE WITH SUBARU IN THE PAST BUT NOW THEY HAVE NOT RESPONDED TO THE LATEST EMAIL CONTACT. DATE BELOW IS DATE I LAST CONTACTED SUBARU.
Corrective Action:
THE CAR WILL BE DRIVEN NORMALLY AND THEN WHEN YOU GO TO START IT THE BATTERY IS DEAD. THIS HAS OCCURRED AFTER MULTIPLE YEARS AND MULTIPLE TIMES THE BATTERY HAS BEEN REPLACED MULTIPLE TIMES. THE DEALER HAS REFUSED TO LOOK FOR A PROBLEM SINCE THEY SAY IT IS MY FAULT. I HAVE OPENED A CASE WITH SUBARU IN THE PAST BUT NOW THEY HAVE NOT RESPONDED TO THE LATEST EMAIL CONTACT. DATE BELOW IS DATE I LAST CONTACTED SUBARU.
Additional Notes:
THE CAR WILL BE DRIVEN NORMALLY AND THEN WHEN YOU GO TO START IT THE BATTERY IS DEAD. THIS HAS OCCURRED AFTER MULTIPLE YEARS AND MULTIPLE TIMES THE BATTERY HAS BEEN REPLACED MULTIPLE TIMES. THE DEALER HAS REFUSED TO LOOK FOR A PROBLEM SINCE THEY SAY IT IS MY FAULT. I HAVE OPENED A CASE WITH SUBARU IN THE PAST BUT NOW THEY HAVE NOT RESPONDED TO THE LATEST EMAIL CONTACT. DATE BELOW IS DATE I LAST CONTACTED SUBARU.
Mfg Campaign: 11408522
Recall Date: Apr 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE REPLACED THE BATTERY 4 TIMES SINCE BUYING THE CAR IN 2016. I CAN'T LET IT SIT MORE THAN 3 DAYS IF ITS COLD OUT OR THE BATTERY DIES. I HAVE TO JUMP THE BATTERIES QUITE FREQUENTLY. I CAN'T LET THE CAR SIT MORE THAN 7 DAYS IF IT IS WARM OUTSIDE. I HAVE CALLED THE DEALERSHIP TWICE AND THEY HAVE TOLD ME THIS IS NORMAL. I ASKED WHAT COULD BE CONSTANTLY DRAINING THE BATTERIES. I HAD THOUGHT THE CAR WAS A LEMMON WHEN I FIRST BOUGHT IT. THE BATTERY PROBLEM HAS BEEN ONGOING SINCE I BOUGHT IT. IT WAS A BRAND NEW CAR.
Corrective Action:
I HAVE REPLACED THE BATTERY 4 TIMES SINCE BUYING THE CAR IN 2016. I CAN'T LET IT SIT MORE THAN 3 DAYS IF ITS COLD OUT OR THE BATTERY DIES. I HAVE TO JUMP THE BATTERIES QUITE FREQUENTLY. I CAN'T LET THE CAR SIT MORE THAN 7 DAYS IF IT IS WARM OUTSIDE. I HAVE CALLED THE DEALERSHIP TWICE AND THEY HAVE TOLD ME THIS IS NORMAL. I ASKED WHAT COULD BE CONSTANTLY DRAINING THE BATTERIES. I HAD THOUGHT THE CAR WAS A LEMMON WHEN I FIRST BOUGHT IT. THE BATTERY PROBLEM HAS BEEN ONGOING SINCE I BOUGHT IT. IT WAS A BRAND NEW CAR.
Additional Notes:
I HAVE REPLACED THE BATTERY 4 TIMES SINCE BUYING THE CAR IN 2016. I CAN'T LET IT SIT MORE THAN 3 DAYS IF ITS COLD OUT OR THE BATTERY DIES. I HAVE TO JUMP THE BATTERIES QUITE FREQUENTLY. I CAN'T LET THE CAR SIT MORE THAN 7 DAYS IF IT IS WARM OUTSIDE. I HAVE CALLED THE DEALERSHIP TWICE AND THEY HAVE TOLD ME THIS IS NORMAL. I ASKED WHAT COULD BE CONSTANTLY DRAINING THE BATTERIES. I HAD THOUGHT THE CAR WAS A LEMMON WHEN I FIRST BOUGHT IT. THE BATTERY PROBLEM HAS BEEN ONGOING SINCE I BOUGHT IT. IT WAS A BRAND NEW CAR.
Mfg Campaign: 11408544
Recall Date: Apr 17, 2021
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