Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
133 ComplaintsSubaru Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2018 Subaru Legacy. The contact stated that after starting the vehicle, the headlights failed to illuminate, and the rearview camera was intermittently flashing and displaying a blank image. The contact stated that on various occasions when the vehicle was parked, the parking brake failed to activate as needed. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the head unit software needed to be updated; however, the part for the repair was on backorder. The vehicle was not repaired and occasionally failed to start. The VIN was not included in NHTSA Campaign Number: 18V935000 (Visibility) or Number: 18V626000 (Parking Brake). The manufacturer was made aware of the failure. The failure mileage was 23,191.
Corrective Action:
The contact owns a 2018 Subaru Legacy. The contact stated that after starting the vehicle, the headlights failed to illuminate, and the rearview camera was intermittently flashing and displaying a blank image. The contact stated that on various occasions when the vehicle was parked, the parking brake failed to activate as needed. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the head unit software needed to be updated; however, the part for the repair was on backorder. The vehicle was not repaired and occasionally failed to start. The VIN was not included in NHTSA Campaign Number: 18V935000 (Visibility) or Number: 18V626000 (Parking Brake). The manufacturer was made aware of the failure. The failure mileage was 23,191.
Additional Notes:
The contact owns a 2018 Subaru Legacy. The contact stated that after starting the vehicle, the headlights failed to illuminate, and the rearview camera was intermittently flashing and displaying a blank image. The contact stated that on various occasions when the vehicle was parked, the parking brake failed to activate as needed. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the head unit software needed to be updated; however, the part for the repair was on backorder. The vehicle was not repaired and occasionally failed to start. The VIN was not included in NHTSA Campaign Number: 18V935000 (Visibility) or Number: 18V626000 (Parking Brake). The manufacturer was made aware of the failure. The failure mileage was 23,191.
Mfg Campaign: 11513614
Recall Date: Mar 24, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2018 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the screen display went blank. The contact related the failure to NHTSA Campaign Number: 18V935000 (Visibility). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.
Corrective Action:
The contact owns a 2018 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the screen display went blank. The contact related the failure to NHTSA Campaign Number: 18V935000 (Visibility). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.
Additional Notes:
The contact owns a 2018 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the screen display went blank. The contact related the failure to NHTSA Campaign Number: 18V935000 (Visibility). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.
Mfg Campaign: 11513217
Recall Date: Mar 22, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof spontaneously failed. Tempered glass shattered and sprayed into cabin
Corrective Action:
Sunroof spontaneously failed. Tempered glass shattered and sprayed into cabin
Additional Notes:
Sunroof spontaneously failed. Tempered glass shattered and sprayed into cabin
Mfg Campaign: 11510830
Recall Date: Mar 8, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subaru battery drainage defect. CAN electrical system causing battery to drain when car isn't running. Car may unknowingly not start at any time battery could be dead. Just put new battery in 1 year ago this did not fix the issue. I shouldn't have to worry about being stranded with my child if my car doesn't start due to a known battery issue.
Corrective Action:
Subaru battery drainage defect. CAN electrical system causing battery to drain when car isn't running. Car may unknowingly not start at any time battery could be dead. Just put new battery in 1 year ago this did not fix the issue. I shouldn't have to worry about being stranded with my child if my car doesn't start due to a known battery issue.
Additional Notes:
Subaru battery drainage defect. CAN electrical system causing battery to drain when car isn't running. Car may unknowingly not start at any time battery could be dead. Just put new battery in 1 year ago this did not fix the issue. I shouldn't have to worry about being stranded with my child if my car doesn't start due to a known battery issue.
Mfg Campaign: 11498349
Recall Date: Dec 21, 2022
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, vehicle undrivable and waiting on insurance. Police accident report filed. There were no skid marks, although there was wet pavement.12/6/2022
Corrective Action:
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, vehicle undrivable and waiting on insurance. Police accident report filed. There were no skid marks, although there was wet pavement.12/6/2022
Additional Notes:
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, vehicle undrivable and waiting on insurance. Police accident report filed. There were no skid marks, although there was wet pavement.12/6/2022
Mfg Campaign: 11496852
Recall Date: Dec 10, 2022
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, vehicle undrivable and waiting on insurance. Police accident report filed. There were no skid marks, although there was wet pavement.12/6/2022
Corrective Action:
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, vehicle undrivable and waiting on insurance. Police accident report filed. There were no skid marks, although there was wet pavement.12/6/2022
Additional Notes:
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, vehicle undrivable and waiting on insurance. Police accident report filed. There were no skid marks, although there was wet pavement.12/6/2022
Mfg Campaign: 11496852
Recall Date: Dec 10, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2018 Subaru Legacy. The contact stated that the windshield fractured without impact on the lower passenger’s side of the windshield. The fracture started to spread up the windshield. The contact had not taken the vehicle to a dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Corrective Action:
The contact owns a 2018 Subaru Legacy. The contact stated that the windshield fractured without impact on the lower passenger’s side of the windshield. The fracture started to spread up the windshield. The contact had not taken the vehicle to a dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Additional Notes:
The contact owns a 2018 Subaru Legacy. The contact stated that the windshield fractured without impact on the lower passenger’s side of the windshield. The fracture started to spread up the windshield. The contact had not taken the vehicle to a dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Mfg Campaign: 11491891
Recall Date: Nov 2, 2022
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Corrective Action:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Additional Notes:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Mfg Campaign: 11491503
Recall Date: Oct 30, 2022
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Corrective Action:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Additional Notes:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Mfg Campaign: 11491503
Recall Date: Oct 30, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Corrective Action:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Additional Notes:
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Mfg Campaign: 11491503
Recall Date: Oct 30, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Premature battery failure, defective battery or electrical parts failure.
Corrective Action:
Premature battery failure, defective battery or electrical parts failure.
Additional Notes:
Premature battery failure, defective battery or electrical parts failure.
Mfg Campaign: 11487835
Recall Date: Oct 4, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery Fail on 2018 Legacy Sport Model. No warning or indication. Went in the car evening of July 17, 2022 . Vehicle was not responsive to starting - battery dead Had to go to 3rd party and obtain a battery as it was the weekend - had no other form of transportation. Had not indication there was in-fact an issue with Subaru and their batteries draining vehicles leaving cars stranded. When I called the Subaru Dealer in regards - this information was not volunteered.
Corrective Action:
Battery Fail on 2018 Legacy Sport Model. No warning or indication. Went in the car evening of July 17, 2022 . Vehicle was not responsive to starting - battery dead Had to go to 3rd party and obtain a battery as it was the weekend - had no other form of transportation. Had not indication there was in-fact an issue with Subaru and their batteries draining vehicles leaving cars stranded. When I called the Subaru Dealer in regards - this information was not volunteered.
Additional Notes:
Battery Fail on 2018 Legacy Sport Model. No warning or indication. Went in the car evening of July 17, 2022 . Vehicle was not responsive to starting - battery dead Had to go to 3rd party and obtain a battery as it was the weekend - had no other form of transportation. Had not indication there was in-fact an issue with Subaru and their batteries draining vehicles leaving cars stranded. When I called the Subaru Dealer in regards - this information was not volunteered.
Mfg Campaign: 11486596
Recall Date: Sep 27, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I forgot to add a item to my issue with the battery change - With changing the battery items acted odd in the vehicle - window issue with windows not working and Radio issues in which the car would randomly start controlling the electronic features of the phone, radio, cd player and maps. Car will randomly beep as to act like someone is touching the screen, it will also change radio channels, turn on CD make random calls to people on my contact list, providing mapping - it's as if it is possessed. Tried to make attempts to get it into the dealer - first appointment failed as it conflicted with something else. Now I can't get the vehicle in until October per them.
Corrective Action:
I forgot to add a item to my issue with the battery change - With changing the battery items acted odd in the vehicle - window issue with windows not working and Radio issues in which the car would randomly start controlling the electronic features of the phone, radio, cd player and maps. Car will randomly beep as to act like someone is touching the screen, it will also change radio channels, turn on CD make random calls to people on my contact list, providing mapping - it's as if it is possessed. Tried to make attempts to get it into the dealer - first appointment failed as it conflicted with something else. Now I can't get the vehicle in until October per them.
Additional Notes:
I forgot to add a item to my issue with the battery change - With changing the battery items acted odd in the vehicle - window issue with windows not working and Radio issues in which the car would randomly start controlling the electronic features of the phone, radio, cd player and maps. Car will randomly beep as to act like someone is touching the screen, it will also change radio channels, turn on CD make random calls to people on my contact list, providing mapping - it's as if it is possessed. Tried to make attempts to get it into the dealer - first appointment failed as it conflicted with something else. Now I can't get the vehicle in until October per them.
Mfg Campaign: 11486607
Recall Date: Sep 27, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.
Corrective Action:
Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.
Additional Notes:
Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.
Mfg Campaign: 11441241
Recall Date: Nov 21, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.
Corrective Action:
Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.
Additional Notes:
Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.
Mfg Campaign: 11441241
Recall Date: Nov 21, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2018 Subaru Legacy. The contact stated that while driving at 40 MPH, she heard an abnormal loud popping sound coming from the top of the vehicle. The contact stated that she pulled into the nearest gas station and noticed that the sunroof glass had shattered and fell onto the shade guard. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair. The manufacturer was notified of the failure through an online request. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 72,000.
Corrective Action:
The contact owns a 2018 Subaru Legacy. The contact stated that while driving at 40 MPH, she heard an abnormal loud popping sound coming from the top of the vehicle. The contact stated that she pulled into the nearest gas station and noticed that the sunroof glass had shattered and fell onto the shade guard. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair. The manufacturer was notified of the failure through an online request. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 72,000.
Additional Notes:
The contact owns a 2018 Subaru Legacy. The contact stated that while driving at 40 MPH, she heard an abnormal loud popping sound coming from the top of the vehicle. The contact stated that she pulled into the nearest gas station and noticed that the sunroof glass had shattered and fell onto the shade guard. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair. The manufacturer was notified of the failure through an online request. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 72,000.
Mfg Campaign: 11439902
Recall Date: Nov 9, 2021
Subaru Of America, Inc.
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
225/50R18. Factory OEM, serious dry-rot necessitating replacement due to safety concerns. Tires are slightly older than 3.5 years (2018 model year purchased 04/18) with less than 40k miles. All four tires exhibit the dry rot, but the photo is representative of the most serious case of concern. No concerns related to tread wear depth.
Corrective Action:
225/50R18. Factory OEM, serious dry-rot necessitating replacement due to safety concerns. Tires are slightly older than 3.5 years (2018 model year purchased 04/18) with less than 40k miles. All four tires exhibit the dry rot, but the photo is representative of the most serious case of concern. No concerns related to tread wear depth.
Additional Notes:
225/50R18. Factory OEM, serious dry-rot necessitating replacement due to safety concerns. Tires are slightly older than 3.5 years (2018 model year purchased 04/18) with less than 40k miles. All four tires exhibit the dry rot, but the photo is representative of the most serious case of concern. No concerns related to tread wear depth.
Mfg Campaign: 11435634
Recall Date: Oct 5, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have experienced numerous battery replacements, and had electrical problems. If you don’t drive every day, the battery goes dead.
Corrective Action:
I have experienced numerous battery replacements, and had electrical problems. If you don’t drive every day, the battery goes dead.
Additional Notes:
I have experienced numerous battery replacements, and had electrical problems. If you don’t drive every day, the battery goes dead.
Mfg Campaign: 11433482
Recall Date: Sep 18, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The car (#1) came to a sudden stop on a freeway without the driver stepped on the brake pedal. Front dash cam video on car #1 is available. Car #1 was then hit from behind by another car (#2) which could not stop in time. However, the impact was not significant because car #2 was able to partially switch lane and only the corners of the bumpers of both cars made the contact. The sudden stop problem could NOT be reproduced afterward by the driver. No dealer/car shop has been contacted on this issue. Warning light(s) status on dashboard of car #1 was UNKNOWN . However, driver of car#2 did report seeing brake lights of car #1 before the impact. Car #1 had never been in an accident before. This was the first time the sudden stop issue occurred.
Corrective Action:
The car (#1) came to a sudden stop on a freeway without the driver stepped on the brake pedal. Front dash cam video on car #1 is available. Car #1 was then hit from behind by another car (#2) which could not stop in time. However, the impact was not significant because car #2 was able to partially switch lane and only the corners of the bumpers of both cars made the contact. The sudden stop problem could NOT be reproduced afterward by the driver. No dealer/car shop has been contacted on this issue. Warning light(s) status on dashboard of car #1 was UNKNOWN . However, driver of car#2 did report seeing brake lights of car #1 before the impact. Car #1 had never been in an accident before. This was the first time the sudden stop issue occurred.
Additional Notes:
The car (#1) came to a sudden stop on a freeway without the driver stepped on the brake pedal. Front dash cam video on car #1 is available. Car #1 was then hit from behind by another car (#2) which could not stop in time. However, the impact was not significant because car #2 was able to partially switch lane and only the corners of the bumpers of both cars made the contact. The sudden stop problem could NOT be reproduced afterward by the driver. No dealer/car shop has been contacted on this issue. Warning light(s) status on dashboard of car #1 was UNKNOWN . However, driver of car#2 did report seeing brake lights of car #1 before the impact. Car #1 had never been in an accident before. This was the first time the sudden stop issue occurred.
Mfg Campaign: 11432159
Recall Date: Sep 8, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The car (#1) came to a sudden stop on a freeway without the driver stepped on the brake pedal. Front dash cam video on car #1 is available. Car #1 was then hit from behind by another car (#2) which could not stop in time. However, the impact was not significant because car #2 was able to partially switch lane and only the corners of the bumpers of both cars made the contact. The sudden stop problem could NOT be reproduced afterward by the driver. No dealer/car shop has been contacted on this issue. Warning light(s) status on dashboard of car #1 was UNKNOWN . However, driver of car#2 did report seeing brake lights of car #1 before the impact. Car #1 had never been in an accident before. This was the first time the sudden stop issue occurred.
Corrective Action:
The car (#1) came to a sudden stop on a freeway without the driver stepped on the brake pedal. Front dash cam video on car #1 is available. Car #1 was then hit from behind by another car (#2) which could not stop in time. However, the impact was not significant because car #2 was able to partially switch lane and only the corners of the bumpers of both cars made the contact. The sudden stop problem could NOT be reproduced afterward by the driver. No dealer/car shop has been contacted on this issue. Warning light(s) status on dashboard of car #1 was UNKNOWN . However, driver of car#2 did report seeing brake lights of car #1 before the impact. Car #1 had never been in an accident before. This was the first time the sudden stop issue occurred.
Additional Notes:
The car (#1) came to a sudden stop on a freeway without the driver stepped on the brake pedal. Front dash cam video on car #1 is available. Car #1 was then hit from behind by another car (#2) which could not stop in time. However, the impact was not significant because car #2 was able to partially switch lane and only the corners of the bumpers of both cars made the contact. The sudden stop problem could NOT be reproduced afterward by the driver. No dealer/car shop has been contacted on this issue. Warning light(s) status on dashboard of car #1 was UNKNOWN . However, driver of car#2 did report seeing brake lights of car #1 before the impact. Car #1 had never been in an accident before. This was the first time the sudden stop issue occurred.
Mfg Campaign: 11432159
Recall Date: Sep 8, 2021
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