Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
134 ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FLEXIBLE EXHAUST BELLOWS THAT CONNECT EXHAUST MANIFOLD TO CATALYTIC CONVERTER IS CRACKED AND EXHAUST FUMES ENTER THE CABIN. THIS CAUSES HEADACHES AND NAUSEA WHILE DRIVING AND IDLING ESPECIALLY WITH THE HVAC SYSTEM ON.THERE IS AN ACTIVE RECALL ON PRIOR YEAR VEHICLES WITH THE SAME BODY STYLE AND ENGINE COMBINATION. MY VEHICLE IS NOT COVERED.
Corrective Action:
FLEXIBLE EXHAUST BELLOWS THAT CONNECT EXHAUST MANIFOLD TO CATALYTIC CONVERTER IS CRACKED AND EXHAUST FUMES ENTER THE CABIN. THIS CAUSES HEADACHES AND NAUSEA WHILE DRIVING AND IDLING ESPECIALLY WITH THE HVAC SYSTEM ON.THERE IS AN ACTIVE RECALL ON PRIOR YEAR VEHICLES WITH THE SAME BODY STYLE AND ENGINE COMBINATION. MY VEHICLE IS NOT COVERED.
Additional Notes:
FLEXIBLE EXHAUST BELLOWS THAT CONNECT EXHAUST MANIFOLD TO CATALYTIC CONVERTER IS CRACKED AND EXHAUST FUMES ENTER THE CABIN. THIS CAUSES HEADACHES AND NAUSEA WHILE DRIVING AND IDLING ESPECIALLY WITH THE HVAC SYSTEM ON.THERE IS AN ACTIVE RECALL ON PRIOR YEAR VEHICLES WITH THE SAME BODY STYLE AND ENGINE COMBINATION. MY VEHICLE IS NOT COVERED.
Mfg Campaign: 11387094
Recall Date: Jan 7, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I NOTICED A SMALL CRACK IN MY WINDSHIELD WHEN I WENT TO MY GARAGE, I HADN'T DRIVEN THE CAR FOR SEVERAL DAYS SO I THOUGHT POSSIBLY EXTREME HEAT OR HUMIDITY MIGHT HAVE CAUSED THE WINDSHIELD TO CRACK. IT SEEMED UNUSUAL BUT I DID NOT HAVE ANY OTHER EXPLANATION SINCE THE CAR WAS PARKED IN THE GARAGE & THE CRACK WAS IN A VERY NOTICEABLE SPOT. I CALLED SUBARU TO HAVE THE WINDSHIELD REPLACED.
Corrective Action:
I NOTICED A SMALL CRACK IN MY WINDSHIELD WHEN I WENT TO MY GARAGE, I HADN'T DRIVEN THE CAR FOR SEVERAL DAYS SO I THOUGHT POSSIBLY EXTREME HEAT OR HUMIDITY MIGHT HAVE CAUSED THE WINDSHIELD TO CRACK. IT SEEMED UNUSUAL BUT I DID NOT HAVE ANY OTHER EXPLANATION SINCE THE CAR WAS PARKED IN THE GARAGE & THE CRACK WAS IN A VERY NOTICEABLE SPOT. I CALLED SUBARU TO HAVE THE WINDSHIELD REPLACED.
Additional Notes:
I NOTICED A SMALL CRACK IN MY WINDSHIELD WHEN I WENT TO MY GARAGE, I HADN'T DRIVEN THE CAR FOR SEVERAL DAYS SO I THOUGHT POSSIBLY EXTREME HEAT OR HUMIDITY MIGHT HAVE CAUSED THE WINDSHIELD TO CRACK. IT SEEMED UNUSUAL BUT I DID NOT HAVE ANY OTHER EXPLANATION SINCE THE CAR WAS PARKED IN THE GARAGE & THE CRACK WAS IN A VERY NOTICEABLE SPOT. I CALLED SUBARU TO HAVE THE WINDSHIELD REPLACED.
Mfg Campaign: 11386390
Recall Date: Jan 4, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING NORTH ON HWY 75 IN IDAHO ON A SLUSHY MORNING AND A STATE PLOW TRUCK DRIVING SOUTH WAS THROWING SAND ON THE ROAD AND WHEN HE DROVE PAST THE SAND HE WAS THROWING CRACKED MY WINDSHIELD. NOW MY WINDSHIELD HAS CONTINUED TO CRACK AND IS IMPEDING MY VISION.
Corrective Action:
I WAS DRIVING NORTH ON HWY 75 IN IDAHO ON A SLUSHY MORNING AND A STATE PLOW TRUCK DRIVING SOUTH WAS THROWING SAND ON THE ROAD AND WHEN HE DROVE PAST THE SAND HE WAS THROWING CRACKED MY WINDSHIELD. NOW MY WINDSHIELD HAS CONTINUED TO CRACK AND IS IMPEDING MY VISION.
Additional Notes:
I WAS DRIVING NORTH ON HWY 75 IN IDAHO ON A SLUSHY MORNING AND A STATE PLOW TRUCK DRIVING SOUTH WAS THROWING SAND ON THE ROAD AND WHEN HE DROVE PAST THE SAND HE WAS THROWING CRACKED MY WINDSHIELD. NOW MY WINDSHIELD HAS CONTINUED TO CRACK AND IS IMPEDING MY VISION.
Mfg Campaign: 11386440
Recall Date: Jan 4, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE REVIEWED MULTIPLE THREADS ON THE INTERNET TALKING ABOUT ISSUES WITH THE KEY BEING STUCK IN THE IGNITION AFTER PUTTING THE VEHICLE IN PARK. THEY ALL SUGGESTED CONTACTING SUBARU AMERICA AND THAT THERE WOULD BE A FREE FIX SINCE IT IMPACTS SAFETY OF THE VEHICLE (SEEMS EASY TO STEAL WHEN THE KEY IS STUCK IN THE CAR FOR EXAMPLE). SUBARU DID NOT RESPOND AS ANTICIPATED AND INSTEAD RESPONDED WITH A 'GO TALK TO A DEALER' WHICH ALSO IS QUOTED TO COST HUNDREDS OF DOLLARS TO FIX A WIDESPREAD PROBLEM. MY FEELING IS THAT THE KEY BEING LITERALLY STUCK IN THE IGNITION COULD LEAD TO THEFT, FURTHER MECHANICAL DAMAGE, AND OTHER RISKS TO THE PERSON. THIS HAPPENS WHEN THE CAR IS IN PARK AND THE CAR CANNOT ACKNOWLEDGE IT IS INDEED IN PARK SO IT RETAINS THE CAR KEY LOCK, NOT RELEASING IT TO THE OWNER.
Corrective Action:
I HAVE REVIEWED MULTIPLE THREADS ON THE INTERNET TALKING ABOUT ISSUES WITH THE KEY BEING STUCK IN THE IGNITION AFTER PUTTING THE VEHICLE IN PARK. THEY ALL SUGGESTED CONTACTING SUBARU AMERICA AND THAT THERE WOULD BE A FREE FIX SINCE IT IMPACTS SAFETY OF THE VEHICLE (SEEMS EASY TO STEAL WHEN THE KEY IS STUCK IN THE CAR FOR EXAMPLE). SUBARU DID NOT RESPOND AS ANTICIPATED AND INSTEAD RESPONDED WITH A 'GO TALK TO A DEALER' WHICH ALSO IS QUOTED TO COST HUNDREDS OF DOLLARS TO FIX A WIDESPREAD PROBLEM. MY FEELING IS THAT THE KEY BEING LITERALLY STUCK IN THE IGNITION COULD LEAD TO THEFT, FURTHER MECHANICAL DAMAGE, AND OTHER RISKS TO THE PERSON. THIS HAPPENS WHEN THE CAR IS IN PARK AND THE CAR CANNOT ACKNOWLEDGE IT IS INDEED IN PARK SO IT RETAINS THE CAR KEY LOCK, NOT RELEASING IT TO THE OWNER.
Additional Notes:
I HAVE REVIEWED MULTIPLE THREADS ON THE INTERNET TALKING ABOUT ISSUES WITH THE KEY BEING STUCK IN THE IGNITION AFTER PUTTING THE VEHICLE IN PARK. THEY ALL SUGGESTED CONTACTING SUBARU AMERICA AND THAT THERE WOULD BE A FREE FIX SINCE IT IMPACTS SAFETY OF THE VEHICLE (SEEMS EASY TO STEAL WHEN THE KEY IS STUCK IN THE CAR FOR EXAMPLE). SUBARU DID NOT RESPOND AS ANTICIPATED AND INSTEAD RESPONDED WITH A 'GO TALK TO A DEALER' WHICH ALSO IS QUOTED TO COST HUNDREDS OF DOLLARS TO FIX A WIDESPREAD PROBLEM. MY FEELING IS THAT THE KEY BEING LITERALLY STUCK IN THE IGNITION COULD LEAD TO THEFT, FURTHER MECHANICAL DAMAGE, AND OTHER RISKS TO THE PERSON. THIS HAPPENS WHEN THE CAR IS IN PARK AND THE CAR CANNOT ACKNOWLEDGE IT IS INDEED IN PARK SO IT RETAINS THE CAR KEY LOCK, NOT RELEASING IT TO THE OWNER.
Mfg Campaign: 11385593
Recall Date: Dec 30, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE REVIEWED MULTIPLE THREADS ON THE INTERNET TALKING ABOUT ISSUES WITH THE KEY BEING STUCK IN THE IGNITION AFTER PUTTING THE VEHICLE IN PARK. THEY ALL SUGGESTED CONTACTING SUBARU AMERICA AND THAT THERE WOULD BE A FREE FIX SINCE IT IMPACTS SAFETY OF THE VEHICLE (SEEMS EASY TO STEAL WHEN THE KEY IS STUCK IN THE CAR FOR EXAMPLE). SUBARU DID NOT RESPOND AS ANTICIPATED AND INSTEAD RESPONDED WITH A 'GO TALK TO A DEALER' WHICH ALSO IS QUOTED TO COST HUNDREDS OF DOLLARS TO FIX A WIDESPREAD PROBLEM. MY FEELING IS THAT THE KEY BEING LITERALLY STUCK IN THE IGNITION COULD LEAD TO THEFT, FURTHER MECHANICAL DAMAGE, AND OTHER RISKS TO THE PERSON. THIS HAPPENS WHEN THE CAR IS IN PARK AND THE CAR CANNOT ACKNOWLEDGE IT IS INDEED IN PARK SO IT RETAINS THE CAR KEY LOCK, NOT RELEASING IT TO THE OWNER.
Corrective Action:
I HAVE REVIEWED MULTIPLE THREADS ON THE INTERNET TALKING ABOUT ISSUES WITH THE KEY BEING STUCK IN THE IGNITION AFTER PUTTING THE VEHICLE IN PARK. THEY ALL SUGGESTED CONTACTING SUBARU AMERICA AND THAT THERE WOULD BE A FREE FIX SINCE IT IMPACTS SAFETY OF THE VEHICLE (SEEMS EASY TO STEAL WHEN THE KEY IS STUCK IN THE CAR FOR EXAMPLE). SUBARU DID NOT RESPOND AS ANTICIPATED AND INSTEAD RESPONDED WITH A 'GO TALK TO A DEALER' WHICH ALSO IS QUOTED TO COST HUNDREDS OF DOLLARS TO FIX A WIDESPREAD PROBLEM. MY FEELING IS THAT THE KEY BEING LITERALLY STUCK IN THE IGNITION COULD LEAD TO THEFT, FURTHER MECHANICAL DAMAGE, AND OTHER RISKS TO THE PERSON. THIS HAPPENS WHEN THE CAR IS IN PARK AND THE CAR CANNOT ACKNOWLEDGE IT IS INDEED IN PARK SO IT RETAINS THE CAR KEY LOCK, NOT RELEASING IT TO THE OWNER.
Additional Notes:
I HAVE REVIEWED MULTIPLE THREADS ON THE INTERNET TALKING ABOUT ISSUES WITH THE KEY BEING STUCK IN THE IGNITION AFTER PUTTING THE VEHICLE IN PARK. THEY ALL SUGGESTED CONTACTING SUBARU AMERICA AND THAT THERE WOULD BE A FREE FIX SINCE IT IMPACTS SAFETY OF THE VEHICLE (SEEMS EASY TO STEAL WHEN THE KEY IS STUCK IN THE CAR FOR EXAMPLE). SUBARU DID NOT RESPOND AS ANTICIPATED AND INSTEAD RESPONDED WITH A 'GO TALK TO A DEALER' WHICH ALSO IS QUOTED TO COST HUNDREDS OF DOLLARS TO FIX A WIDESPREAD PROBLEM. MY FEELING IS THAT THE KEY BEING LITERALLY STUCK IN THE IGNITION COULD LEAD TO THEFT, FURTHER MECHANICAL DAMAGE, AND OTHER RISKS TO THE PERSON. THIS HAPPENS WHEN THE CAR IS IN PARK AND THE CAR CANNOT ACKNOWLEDGE IT IS INDEED IN PARK SO IT RETAINS THE CAR KEY LOCK, NOT RELEASING IT TO THE OWNER.
Mfg Campaign: 11385593
Recall Date: Dec 30, 2020
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
WHEN DRIVING MY VEHICLE FROM LAS VEGAS NV TO MESQUITE NV THE BSD/RCTA AUTOMATICALLY DISABLED ITSELF OUT OF NOWHERE. I HAVE LOW MILEAGE ON MY VEHICLE AND MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT SO I TOOK IT TO SUBARU DEALERSHIP WHERE I GET ALL MY MAINTENANCE DONE AND THEY HAVE NO CLUE WHY ALL OF THE SUDDEN THE SENSOR MALFUNCTIONED AND IT WAS AT NO FAULT TO MY OWN THEY SAID BUT SINCE THE VEHICLE IS NO LONGER IN WARRANTY SO I WILL HAVE TO PAY A PRETTY PENNY AND I JUST FEEL THAT SHOULD BE THE MANUFACTURER DO TO THE FACT THAT THIS IS A SAFETY FEATURE ON THEIR VEHICLES AND IT WAS NOT MY FAULT IT MALFUNCTIONED IT WAS THEIR SYSTEM.*DT*JB
Corrective Action:
WHEN DRIVING MY VEHICLE FROM LAS VEGAS NV TO MESQUITE NV THE BSD/RCTA AUTOMATICALLY DISABLED ITSELF OUT OF NOWHERE. I HAVE LOW MILEAGE ON MY VEHICLE AND MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT SO I TOOK IT TO SUBARU DEALERSHIP WHERE I GET ALL MY MAINTENANCE DONE AND THEY HAVE NO CLUE WHY ALL OF THE SUDDEN THE SENSOR MALFUNCTIONED AND IT WAS AT NO FAULT TO MY OWN THEY SAID BUT SINCE THE VEHICLE IS NO LONGER IN WARRANTY SO I WILL HAVE TO PAY A PRETTY PENNY AND I JUST FEEL THAT SHOULD BE THE MANUFACTURER DO TO THE FACT THAT THIS IS A SAFETY FEATURE ON THEIR VEHICLES AND IT WAS NOT MY FAULT IT MALFUNCTIONED IT WAS THEIR SYSTEM.*DT*JB
Additional Notes:
WHEN DRIVING MY VEHICLE FROM LAS VEGAS NV TO MESQUITE NV THE BSD/RCTA AUTOMATICALLY DISABLED ITSELF OUT OF NOWHERE. I HAVE LOW MILEAGE ON MY VEHICLE AND MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT SO I TOOK IT TO SUBARU DEALERSHIP WHERE I GET ALL MY MAINTENANCE DONE AND THEY HAVE NO CLUE WHY ALL OF THE SUDDEN THE SENSOR MALFUNCTIONED AND IT WAS AT NO FAULT TO MY OWN THEY SAID BUT SINCE THE VEHICLE IS NO LONGER IN WARRANTY SO I WILL HAVE TO PAY A PRETTY PENNY AND I JUST FEEL THAT SHOULD BE THE MANUFACTURER DO TO THE FACT THAT THIS IS A SAFETY FEATURE ON THEIR VEHICLES AND IT WAS NOT MY FAULT IT MALFUNCTIONED IT WAS THEIR SYSTEM.*DT*JB
Mfg Campaign: 11383789
Recall Date: Dec 16, 2020
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
WHEN DRIVING MY VEHICLE FROM LAS VEGAS NV TO MESQUITE NV THE BSD/RCTA AUTOMATICALLY DISABLED ITSELF OUT OF NOWHERE. I HAVE LOW MILEAGE ON MY VEHICLE AND MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT SO I TOOK IT TO SUBARU DEALERSHIP WHERE I GET ALL MY MAINTENANCE DONE AND THEY HAVE NO CLUE WHY ALL OF THE SUDDEN THE SENSOR MALFUNCTIONED AND IT WAS AT NO FAULT TO MY OWN THEY SAID BUT SINCE THE VEHICLE IS NO LONGER IN WARRANTY SO I WILL HAVE TO PAY A PRETTY PENNY AND I JUST FEEL THAT SHOULD BE THE MANUFACTURER DO TO THE FACT THAT THIS IS A SAFETY FEATURE ON THEIR VEHICLES AND IT WAS NOT MY FAULT IT MALFUNCTIONED IT WAS THEIR SYSTEM.*DT*JB
Corrective Action:
WHEN DRIVING MY VEHICLE FROM LAS VEGAS NV TO MESQUITE NV THE BSD/RCTA AUTOMATICALLY DISABLED ITSELF OUT OF NOWHERE. I HAVE LOW MILEAGE ON MY VEHICLE AND MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT SO I TOOK IT TO SUBARU DEALERSHIP WHERE I GET ALL MY MAINTENANCE DONE AND THEY HAVE NO CLUE WHY ALL OF THE SUDDEN THE SENSOR MALFUNCTIONED AND IT WAS AT NO FAULT TO MY OWN THEY SAID BUT SINCE THE VEHICLE IS NO LONGER IN WARRANTY SO I WILL HAVE TO PAY A PRETTY PENNY AND I JUST FEEL THAT SHOULD BE THE MANUFACTURER DO TO THE FACT THAT THIS IS A SAFETY FEATURE ON THEIR VEHICLES AND IT WAS NOT MY FAULT IT MALFUNCTIONED IT WAS THEIR SYSTEM.*DT*JB
Additional Notes:
WHEN DRIVING MY VEHICLE FROM LAS VEGAS NV TO MESQUITE NV THE BSD/RCTA AUTOMATICALLY DISABLED ITSELF OUT OF NOWHERE. I HAVE LOW MILEAGE ON MY VEHICLE AND MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT SO I TOOK IT TO SUBARU DEALERSHIP WHERE I GET ALL MY MAINTENANCE DONE AND THEY HAVE NO CLUE WHY ALL OF THE SUDDEN THE SENSOR MALFUNCTIONED AND IT WAS AT NO FAULT TO MY OWN THEY SAID BUT SINCE THE VEHICLE IS NO LONGER IN WARRANTY SO I WILL HAVE TO PAY A PRETTY PENNY AND I JUST FEEL THAT SHOULD BE THE MANUFACTURER DO TO THE FACT THAT THIS IS A SAFETY FEATURE ON THEIR VEHICLES AND IT WAS NOT MY FAULT IT MALFUNCTIONED IT WAS THEIR SYSTEM.*DT*JB
Mfg Campaign: 11383789
Recall Date: Dec 16, 2020
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY ON A HILL AND WHEN HE STARTED TO EXIT THE VEHICLE IT STARTED TO ROLL BACKWARDS DOWN THE DRIVEWAY. THE CONTACT HAD TO QUICKLY TURN THE STEERING WHEEL IN TO A BACKWARDS U TURN TO TURN THE VEHICLE BACK INTO HIS YARD. THE CONTACT AVOIDED THE VEHICLE CRASHING INTO THE NEIGHBOR'S YARD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT BACK IN TO THE DRIVEWAY AND PUT ON THE PARKING BRAKES. HE ALSO PLACED STONES BEHIND THE TWO REAR WHEELS TO HELP PREVENT ANOTHER BACKWARD ROLL. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VIN TOOL DID NOT SHOW ANY RECALLS. THE CONTACT HAD THE DRIVER'S SIDE FENDER AND DRIVER'S SIDE DOOR REPAIRED SINCE THEY WERE DAMAGED DURING THE INCIDENT. THE FAILURE MILEAGE WAS 33,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY ON A HILL AND WHEN HE STARTED TO EXIT THE VEHICLE IT STARTED TO ROLL BACKWARDS DOWN THE DRIVEWAY. THE CONTACT HAD TO QUICKLY TURN THE STEERING WHEEL IN TO A BACKWARDS U TURN TO TURN THE VEHICLE BACK INTO HIS YARD. THE CONTACT AVOIDED THE VEHICLE CRASHING INTO THE NEIGHBOR'S YARD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT BACK IN TO THE DRIVEWAY AND PUT ON THE PARKING BRAKES. HE ALSO PLACED STONES BEHIND THE TWO REAR WHEELS TO HELP PREVENT ANOTHER BACKWARD ROLL. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VIN TOOL DID NOT SHOW ANY RECALLS. THE CONTACT HAD THE DRIVER'S SIDE FENDER AND DRIVER'S SIDE DOOR REPAIRED SINCE THEY WERE DAMAGED DURING THE INCIDENT. THE FAILURE MILEAGE WAS 33,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY ON A HILL AND WHEN HE STARTED TO EXIT THE VEHICLE IT STARTED TO ROLL BACKWARDS DOWN THE DRIVEWAY. THE CONTACT HAD TO QUICKLY TURN THE STEERING WHEEL IN TO A BACKWARDS U TURN TO TURN THE VEHICLE BACK INTO HIS YARD. THE CONTACT AVOIDED THE VEHICLE CRASHING INTO THE NEIGHBOR'S YARD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT BACK IN TO THE DRIVEWAY AND PUT ON THE PARKING BRAKES. HE ALSO PLACED STONES BEHIND THE TWO REAR WHEELS TO HELP PREVENT ANOTHER BACKWARD ROLL. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VIN TOOL DID NOT SHOW ANY RECALLS. THE CONTACT HAD THE DRIVER'S SIDE FENDER AND DRIVER'S SIDE DOOR REPAIRED SINCE THEY WERE DAMAGED DURING THE INCIDENT. THE FAILURE MILEAGE WAS 33,000.
Mfg Campaign: 11373821
Recall Date: Nov 9, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY ON A HILL AND WHEN HE STARTED TO EXIT THE VEHICLE IT STARTED TO ROLL BACKWARDS DOWN THE DRIVEWAY. THE CONTACT HAD TO QUICKLY TURN THE STEERING WHEEL IN TO A BACKWARDS U TURN TO TURN THE VEHICLE BACK INTO HIS YARD. THE CONTACT AVOIDED THE VEHICLE CRASHING INTO THE NEIGHBOR'S YARD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT BACK IN TO THE DRIVEWAY AND PUT ON THE PARKING BRAKES. HE ALSO PLACED STONES BEHIND THE TWO REAR WHEELS TO HELP PREVENT ANOTHER BACKWARD ROLL. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VIN TOOL DID NOT SHOW ANY RECALLS. THE CONTACT HAD THE DRIVER'S SIDE FENDER AND DRIVER'S SIDE DOOR REPAIRED SINCE THEY WERE DAMAGED DURING THE INCIDENT. THE FAILURE MILEAGE WAS 33,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY ON A HILL AND WHEN HE STARTED TO EXIT THE VEHICLE IT STARTED TO ROLL BACKWARDS DOWN THE DRIVEWAY. THE CONTACT HAD TO QUICKLY TURN THE STEERING WHEEL IN TO A BACKWARDS U TURN TO TURN THE VEHICLE BACK INTO HIS YARD. THE CONTACT AVOIDED THE VEHICLE CRASHING INTO THE NEIGHBOR'S YARD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT BACK IN TO THE DRIVEWAY AND PUT ON THE PARKING BRAKES. HE ALSO PLACED STONES BEHIND THE TWO REAR WHEELS TO HELP PREVENT ANOTHER BACKWARD ROLL. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VIN TOOL DID NOT SHOW ANY RECALLS. THE CONTACT HAD THE DRIVER'S SIDE FENDER AND DRIVER'S SIDE DOOR REPAIRED SINCE THEY WERE DAMAGED DURING THE INCIDENT. THE FAILURE MILEAGE WAS 33,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY ON A HILL AND WHEN HE STARTED TO EXIT THE VEHICLE IT STARTED TO ROLL BACKWARDS DOWN THE DRIVEWAY. THE CONTACT HAD TO QUICKLY TURN THE STEERING WHEEL IN TO A BACKWARDS U TURN TO TURN THE VEHICLE BACK INTO HIS YARD. THE CONTACT AVOIDED THE VEHICLE CRASHING INTO THE NEIGHBOR'S YARD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT BACK IN TO THE DRIVEWAY AND PUT ON THE PARKING BRAKES. HE ALSO PLACED STONES BEHIND THE TWO REAR WHEELS TO HELP PREVENT ANOTHER BACKWARD ROLL. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VIN TOOL DID NOT SHOW ANY RECALLS. THE CONTACT HAD THE DRIVER'S SIDE FENDER AND DRIVER'S SIDE DOOR REPAIRED SINCE THEY WERE DAMAGED DURING THE INCIDENT. THE FAILURE MILEAGE WAS 33,000.
Mfg Campaign: 11373821
Recall Date: Nov 9, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOUGHT THIS CAR IN THE MIDDLE OF JUNE AS BARELY DRIVEN, FOR A VERY GOOD PRICE. ALTHOUGH THE CAR HAD A 2 MONTH OLD BATTERY, THE CAR BATTERY WAS COMPLETELY DEAD WHEN I TRIED TO CRANK IT FOR A TEST DRIVE. THEY JUMPED IT AND THE TEST DRIVE THE BATTERY WAS CHARGED UP. I WAS DRIVING THE VEHICLE EVERY DAY SO I NEVER HAD A PROBLEM UNTIL NOW, WHEN THE KIDS SCHOOL STARTED AND MY CAR WAS PARKED FOR A COUPLE OF WEEKS WITHOUT STARTING IT. MY WIFE WENT TO THE STORE AND SHE COULD NOT COME BACK, I HAD TO GIVE HER A JUMP. CAME BACK FROM THE STORE AND AGAIN, NOT ENOUGH TO CRANK THE ENGINE UP. AFTER I WENT TO A COUPLE OF SUBARU FORUMS, I FOUND OUT THERE IS A CLASS ACTION LAW SUIT ABOUT THE SAME ISSUE. THEN I FOUND OUT THERE IS A TECHNICAL SERVICE BULLETIN THAT INCLUDES MY VEHICLE "POTENTIAL BATTERY DISCHARGE (DEAD BATTERY) AFTER REPEATED PERIODS OF SHORT-TRIP DRIVING.".
Corrective Action:
BOUGHT THIS CAR IN THE MIDDLE OF JUNE AS BARELY DRIVEN, FOR A VERY GOOD PRICE. ALTHOUGH THE CAR HAD A 2 MONTH OLD BATTERY, THE CAR BATTERY WAS COMPLETELY DEAD WHEN I TRIED TO CRANK IT FOR A TEST DRIVE. THEY JUMPED IT AND THE TEST DRIVE THE BATTERY WAS CHARGED UP. I WAS DRIVING THE VEHICLE EVERY DAY SO I NEVER HAD A PROBLEM UNTIL NOW, WHEN THE KIDS SCHOOL STARTED AND MY CAR WAS PARKED FOR A COUPLE OF WEEKS WITHOUT STARTING IT. MY WIFE WENT TO THE STORE AND SHE COULD NOT COME BACK, I HAD TO GIVE HER A JUMP. CAME BACK FROM THE STORE AND AGAIN, NOT ENOUGH TO CRANK THE ENGINE UP. AFTER I WENT TO A COUPLE OF SUBARU FORUMS, I FOUND OUT THERE IS A CLASS ACTION LAW SUIT ABOUT THE SAME ISSUE. THEN I FOUND OUT THERE IS A TECHNICAL SERVICE BULLETIN THAT INCLUDES MY VEHICLE "POTENTIAL BATTERY DISCHARGE (DEAD BATTERY) AFTER REPEATED PERIODS OF SHORT-TRIP DRIVING.".
Additional Notes:
BOUGHT THIS CAR IN THE MIDDLE OF JUNE AS BARELY DRIVEN, FOR A VERY GOOD PRICE. ALTHOUGH THE CAR HAD A 2 MONTH OLD BATTERY, THE CAR BATTERY WAS COMPLETELY DEAD WHEN I TRIED TO CRANK IT FOR A TEST DRIVE. THEY JUMPED IT AND THE TEST DRIVE THE BATTERY WAS CHARGED UP. I WAS DRIVING THE VEHICLE EVERY DAY SO I NEVER HAD A PROBLEM UNTIL NOW, WHEN THE KIDS SCHOOL STARTED AND MY CAR WAS PARKED FOR A COUPLE OF WEEKS WITHOUT STARTING IT. MY WIFE WENT TO THE STORE AND SHE COULD NOT COME BACK, I HAD TO GIVE HER A JUMP. CAME BACK FROM THE STORE AND AGAIN, NOT ENOUGH TO CRANK THE ENGINE UP. AFTER I WENT TO A COUPLE OF SUBARU FORUMS, I FOUND OUT THERE IS A CLASS ACTION LAW SUIT ABOUT THE SAME ISSUE. THEN I FOUND OUT THERE IS A TECHNICAL SERVICE BULLETIN THAT INCLUDES MY VEHICLE "POTENTIAL BATTERY DISCHARGE (DEAD BATTERY) AFTER REPEATED PERIODS OF SHORT-TRIP DRIVING.".
Mfg Campaign: 11360953
Recall Date: Sep 24, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE IGNITION KEY WILL NOT COME OUT WHEN SHUTTING OFF.
Corrective Action:
THE IGNITION KEY WILL NOT COME OUT WHEN SHUTTING OFF.
Additional Notes:
THE IGNITION KEY WILL NOT COME OUT WHEN SHUTTING OFF.
Mfg Campaign: 11360800
Recall Date: Sep 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TWO SEVERE WINDSHIELD CRACKING INCIDENTS WITHIN 18 MONTHS. VEHICLE WAS IN MOTION BOTH TIMES ON A STRAIGHT SURFACE IN GOOD WEATHER AND MAY HAVE BEEN STRUCK BY A SMALL STONE BUT I DIDN'T SEE ANYTHING. I NOTICED A BARELY VISIBLE DING THAT TURNED INTO A SPREADING CRACK WITHIN A FEW DAYS AND MADE REPLACEMENT OF WINDSHIELD MANDATORY. 18 MONTHS LATER, THE SAME THING. A TINY IMPACT ON THE GLASS SHATTERING THE WINDSHIELD. THE GLASS SEEMS VERY THIN AND FRAGILE. BECAUSE OF EYESIGHT DRIVER ASSIST TECHNOLOGY, I CANNOT HAVE IT REPAIRED AT ANY OTHER PROVIDER BUT THE DEALER.
Corrective Action:
TWO SEVERE WINDSHIELD CRACKING INCIDENTS WITHIN 18 MONTHS. VEHICLE WAS IN MOTION BOTH TIMES ON A STRAIGHT SURFACE IN GOOD WEATHER AND MAY HAVE BEEN STRUCK BY A SMALL STONE BUT I DIDN'T SEE ANYTHING. I NOTICED A BARELY VISIBLE DING THAT TURNED INTO A SPREADING CRACK WITHIN A FEW DAYS AND MADE REPLACEMENT OF WINDSHIELD MANDATORY. 18 MONTHS LATER, THE SAME THING. A TINY IMPACT ON THE GLASS SHATTERING THE WINDSHIELD. THE GLASS SEEMS VERY THIN AND FRAGILE. BECAUSE OF EYESIGHT DRIVER ASSIST TECHNOLOGY, I CANNOT HAVE IT REPAIRED AT ANY OTHER PROVIDER BUT THE DEALER.
Additional Notes:
TWO SEVERE WINDSHIELD CRACKING INCIDENTS WITHIN 18 MONTHS. VEHICLE WAS IN MOTION BOTH TIMES ON A STRAIGHT SURFACE IN GOOD WEATHER AND MAY HAVE BEEN STRUCK BY A SMALL STONE BUT I DIDN'T SEE ANYTHING. I NOTICED A BARELY VISIBLE DING THAT TURNED INTO A SPREADING CRACK WITHIN A FEW DAYS AND MADE REPLACEMENT OF WINDSHIELD MANDATORY. 18 MONTHS LATER, THE SAME THING. A TINY IMPACT ON THE GLASS SHATTERING THE WINDSHIELD. THE GLASS SEEMS VERY THIN AND FRAGILE. BECAUSE OF EYESIGHT DRIVER ASSIST TECHNOLOGY, I CANNOT HAVE IT REPAIRED AT ANY OTHER PROVIDER BUT THE DEALER.
Mfg Campaign: 11354986
Recall Date: Sep 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE BOUGHT THIS CAR USED IN JULY, 2019 WITH ABOUT 40,000 MILES. WITHIN TWO WEEKS, I HAD TO REPLACE THE WINDSHIELD AND HAVE HAD TO REPLACE IT TWO MORE TIMES SINCE. I DON'T KNOW WHAT CAUSED THE CRACKING BUT IT MADE IT UNSAFE TO DRIVE EACH TIME. IT IS DIFFICULT TO SAY IF THIS HAPPENED WHEN THE VEHICLE WAS MOVING OR NOT. IT WAS NOT NOTICEABLE UNTIL ENTERING THE VEHICLE IN THE MORNING, BUT IT COULD HAVE HAPPENED WHILE MOVING AND IT JUST WASN'T NOTICED. WE HAVE HAD TO REPLACE THE WINDSHIELD THREE TIMES IN ABOUT 14 MONTHS. JULY, 2019, APRIL 2020, AND SEPTEMBER 2020.
Corrective Action:
WE BOUGHT THIS CAR USED IN JULY, 2019 WITH ABOUT 40,000 MILES. WITHIN TWO WEEKS, I HAD TO REPLACE THE WINDSHIELD AND HAVE HAD TO REPLACE IT TWO MORE TIMES SINCE. I DON'T KNOW WHAT CAUSED THE CRACKING BUT IT MADE IT UNSAFE TO DRIVE EACH TIME. IT IS DIFFICULT TO SAY IF THIS HAPPENED WHEN THE VEHICLE WAS MOVING OR NOT. IT WAS NOT NOTICEABLE UNTIL ENTERING THE VEHICLE IN THE MORNING, BUT IT COULD HAVE HAPPENED WHILE MOVING AND IT JUST WASN'T NOTICED. WE HAVE HAD TO REPLACE THE WINDSHIELD THREE TIMES IN ABOUT 14 MONTHS. JULY, 2019, APRIL 2020, AND SEPTEMBER 2020.
Additional Notes:
WE BOUGHT THIS CAR USED IN JULY, 2019 WITH ABOUT 40,000 MILES. WITHIN TWO WEEKS, I HAD TO REPLACE THE WINDSHIELD AND HAVE HAD TO REPLACE IT TWO MORE TIMES SINCE. I DON'T KNOW WHAT CAUSED THE CRACKING BUT IT MADE IT UNSAFE TO DRIVE EACH TIME. IT IS DIFFICULT TO SAY IF THIS HAPPENED WHEN THE VEHICLE WAS MOVING OR NOT. IT WAS NOT NOTICEABLE UNTIL ENTERING THE VEHICLE IN THE MORNING, BUT IT COULD HAVE HAPPENED WHILE MOVING AND IT JUST WASN'T NOTICED. WE HAVE HAD TO REPLACE THE WINDSHIELD THREE TIMES IN ABOUT 14 MONTHS. JULY, 2019, APRIL 2020, AND SEPTEMBER 2020.
Mfg Campaign: 11353798
Recall Date: Sep 8, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE KEY GETS STUCK IN THE IGNITION OF MY 2017 SUBARU LEGACY. I START THE CAR AGAIN, I TWIST THE STEERING WHEEL LEFT AND RIGHT, AND THE KEY STILL DOES NOT COME OUT. MY CAR WAS PARKED EVERY TIME THIS OCCURRED. SO I GOOGLED THE ISSUE AND THERE WERE A TON OF VIDEOS AND FORUMS DISCUSSING THIS EXACT ISSUE! APPARENTLY THIS IS A KNOWN ISSUE AT SUBARU. BECAUSE OF ALL THE COMPLAINTS, SUBARU FIXED THE ISSUE STARTING WITH THEIR 2018 MODELS. SUBARU RELEASED A SERVICE BULLETIN DATED 3/15/18 WITH THE SUBJECT LINE: "IGNITION KEY STICKING / DESIGN CHANGE TO CVT SHIFTER / SELECTOR LEVER COMPONENTS". THAT IS MY EXACT PROBLEM! I PURCHASED THE LEGACY USED IN 2020 AND IT IS NO LONGER UNDER WARRANTY. THE DEALERSHIP GAVE US A QUOTE OF $512.92 TO FIX THE "SHIFTER ASSEMBLY". WE ARE DISGUSTED THAT SUBARU WILL NOT COVER THIS COST, AS IT IS A KNOWN ISSUE. I'VE OWNED MANY CARS IN MY LIFE AND I HAVE NEVER HEARD OF A KEY GETTING STUCK IN A 3 YEAR OLD CAR! THIS IS AN ISSUE WITH THE MANUFACTURING, YET THEY DID NOT ISSUE A RECALL. IT LOOKS LIKE WE ARE GOING TO NEED A NEW "SELECT LEVER ASSEMBLY" AND SUBARU IS TOO CHEAP TO PAY FOR THIS FIX.... AN ISSUE I DID NOT CAUSE!
Corrective Action:
THE KEY GETS STUCK IN THE IGNITION OF MY 2017 SUBARU LEGACY. I START THE CAR AGAIN, I TWIST THE STEERING WHEEL LEFT AND RIGHT, AND THE KEY STILL DOES NOT COME OUT. MY CAR WAS PARKED EVERY TIME THIS OCCURRED. SO I GOOGLED THE ISSUE AND THERE WERE A TON OF VIDEOS AND FORUMS DISCUSSING THIS EXACT ISSUE! APPARENTLY THIS IS A KNOWN ISSUE AT SUBARU. BECAUSE OF ALL THE COMPLAINTS, SUBARU FIXED THE ISSUE STARTING WITH THEIR 2018 MODELS. SUBARU RELEASED A SERVICE BULLETIN DATED 3/15/18 WITH THE SUBJECT LINE: "IGNITION KEY STICKING / DESIGN CHANGE TO CVT SHIFTER / SELECTOR LEVER COMPONENTS". THAT IS MY EXACT PROBLEM! I PURCHASED THE LEGACY USED IN 2020 AND IT IS NO LONGER UNDER WARRANTY. THE DEALERSHIP GAVE US A QUOTE OF $512.92 TO FIX THE "SHIFTER ASSEMBLY". WE ARE DISGUSTED THAT SUBARU WILL NOT COVER THIS COST, AS IT IS A KNOWN ISSUE. I'VE OWNED MANY CARS IN MY LIFE AND I HAVE NEVER HEARD OF A KEY GETTING STUCK IN A 3 YEAR OLD CAR! THIS IS AN ISSUE WITH THE MANUFACTURING, YET THEY DID NOT ISSUE A RECALL. IT LOOKS LIKE WE ARE GOING TO NEED A NEW "SELECT LEVER ASSEMBLY" AND SUBARU IS TOO CHEAP TO PAY FOR THIS FIX.... AN ISSUE I DID NOT CAUSE!
Additional Notes:
THE KEY GETS STUCK IN THE IGNITION OF MY 2017 SUBARU LEGACY. I START THE CAR AGAIN, I TWIST THE STEERING WHEEL LEFT AND RIGHT, AND THE KEY STILL DOES NOT COME OUT. MY CAR WAS PARKED EVERY TIME THIS OCCURRED. SO I GOOGLED THE ISSUE AND THERE WERE A TON OF VIDEOS AND FORUMS DISCUSSING THIS EXACT ISSUE! APPARENTLY THIS IS A KNOWN ISSUE AT SUBARU. BECAUSE OF ALL THE COMPLAINTS, SUBARU FIXED THE ISSUE STARTING WITH THEIR 2018 MODELS. SUBARU RELEASED A SERVICE BULLETIN DATED 3/15/18 WITH THE SUBJECT LINE: "IGNITION KEY STICKING / DESIGN CHANGE TO CVT SHIFTER / SELECTOR LEVER COMPONENTS". THAT IS MY EXACT PROBLEM! I PURCHASED THE LEGACY USED IN 2020 AND IT IS NO LONGER UNDER WARRANTY. THE DEALERSHIP GAVE US A QUOTE OF $512.92 TO FIX THE "SHIFTER ASSEMBLY". WE ARE DISGUSTED THAT SUBARU WILL NOT COVER THIS COST, AS IT IS A KNOWN ISSUE. I'VE OWNED MANY CARS IN MY LIFE AND I HAVE NEVER HEARD OF A KEY GETTING STUCK IN A 3 YEAR OLD CAR! THIS IS AN ISSUE WITH THE MANUFACTURING, YET THEY DID NOT ISSUE A RECALL. IT LOOKS LIKE WE ARE GOING TO NEED A NEW "SELECT LEVER ASSEMBLY" AND SUBARU IS TOO CHEAP TO PAY FOR THIS FIX.... AN ISSUE I DID NOT CAUSE!
Mfg Campaign: 11343371
Recall Date: Aug 4, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
KEY WILL NOT REMOVE FROM IGNITION WHEN STOPPED RESULTING HAVING TO LEAVE CAR UNLOCKED NOT SURE IF PARK IS FULLY ENGAGED IN TRANSMISSION RUNS BATTERY DOWN FROM KEY BEING LEFT IN A ON POSITION THIS IS A KNOWN PROBLEM
Corrective Action:
KEY WILL NOT REMOVE FROM IGNITION WHEN STOPPED RESULTING HAVING TO LEAVE CAR UNLOCKED NOT SURE IF PARK IS FULLY ENGAGED IN TRANSMISSION RUNS BATTERY DOWN FROM KEY BEING LEFT IN A ON POSITION THIS IS A KNOWN PROBLEM
Additional Notes:
KEY WILL NOT REMOVE FROM IGNITION WHEN STOPPED RESULTING HAVING TO LEAVE CAR UNLOCKED NOT SURE IF PARK IS FULLY ENGAGED IN TRANSMISSION RUNS BATTERY DOWN FROM KEY BEING LEFT IN A ON POSITION THIS IS A KNOWN PROBLEM
Mfg Campaign: 11337867
Recall Date: Jul 7, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE PARKED IN A HOTEL PARKING LOT, THE DRIVER'S SIDE WINDSHIELD SPONTANEOUSLY DEVELOPED A LONG CRACK. THE CAR HAD NOT BEEN IMPACTED BY ANY OBJECT.
Corrective Action:
WHILE PARKED IN A HOTEL PARKING LOT, THE DRIVER'S SIDE WINDSHIELD SPONTANEOUSLY DEVELOPED A LONG CRACK. THE CAR HAD NOT BEEN IMPACTED BY ANY OBJECT.
Additional Notes:
WHILE PARKED IN A HOTEL PARKING LOT, THE DRIVER'S SIDE WINDSHIELD SPONTANEOUSLY DEVELOPED A LONG CRACK. THE CAR HAD NOT BEEN IMPACTED BY ANY OBJECT.
Mfg Campaign: 11337922
Recall Date: Jul 7, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, A CRACK FORMED IN THE MIDDLE OF THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO GARCIA SUBARU NORTH (6401 SAN MATEO BLVD NE, ALBUQUERQUE, NM 87109) WHERE THE CONTACT WAS INFORMED THAT THE CRACK WAS CAUSED BY A ROCK STRIKING THE WINDSHIELD. THE DEALER ALSO STATED THAT A ROCK SHOULD NOT HAVE CAUSED SUCH SEVERE DAMAGE TO THE WINDSHIELD. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, A CRACK FORMED IN THE MIDDLE OF THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO GARCIA SUBARU NORTH (6401 SAN MATEO BLVD NE, ALBUQUERQUE, NM 87109) WHERE THE CONTACT WAS INFORMED THAT THE CRACK WAS CAUSED BY A ROCK STRIKING THE WINDSHIELD. THE DEALER ALSO STATED THAT A ROCK SHOULD NOT HAVE CAUSED SUCH SEVERE DAMAGE TO THE WINDSHIELD. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, A CRACK FORMED IN THE MIDDLE OF THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO GARCIA SUBARU NORTH (6401 SAN MATEO BLVD NE, ALBUQUERQUE, NM 87109) WHERE THE CONTACT WAS INFORMED THAT THE CRACK WAS CAUSED BY A ROCK STRIKING THE WINDSHIELD. THE DEALER ALSO STATED THAT A ROCK SHOULD NOT HAVE CAUSED SUCH SEVERE DAMAGE TO THE WINDSHIELD. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Mfg Campaign: 11331491
Recall Date: Jun 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAD A WINDSHIELD CRACK FOR NO REASON AT ALL, THE SERVICE DEPARTMENT LOOKED AT AND SAID ITS A DEFECTIVE WINDSHIELD AND WOULD REPLACE IT FOR FREE. THIS IS THE THIRD ONE IN 2 YEARS, THE OTHER 2 WHERE FROM A SMALL ROCK. I WORKED AT SUBARU FOR 2 YEARS AND THEY BY FAR HAVE THE WORST WINDSHIELDS ON THE MARKET. I HAD PEOPLE COMPLAIN ALL THE TIME AND I HAD TO LIE TO THEM AND SAY IT'S JUST BAD LUCK AND EVERY MANUFACTURER OUT THERE HAS THE SAME ISSUES. WELL IF YOU HAVE EYESIGHT IT WILL COST YOU AROUND 700 BUCKS TO REPLACE BECAUSE YOU HAVE TO RE-CALIBRATE THE EYESIGHT EVERY TIME. *TR
Corrective Action:
I HAD A WINDSHIELD CRACK FOR NO REASON AT ALL, THE SERVICE DEPARTMENT LOOKED AT AND SAID ITS A DEFECTIVE WINDSHIELD AND WOULD REPLACE IT FOR FREE. THIS IS THE THIRD ONE IN 2 YEARS, THE OTHER 2 WHERE FROM A SMALL ROCK. I WORKED AT SUBARU FOR 2 YEARS AND THEY BY FAR HAVE THE WORST WINDSHIELDS ON THE MARKET. I HAD PEOPLE COMPLAIN ALL THE TIME AND I HAD TO LIE TO THEM AND SAY IT'S JUST BAD LUCK AND EVERY MANUFACTURER OUT THERE HAS THE SAME ISSUES. WELL IF YOU HAVE EYESIGHT IT WILL COST YOU AROUND 700 BUCKS TO REPLACE BECAUSE YOU HAVE TO RE-CALIBRATE THE EYESIGHT EVERY TIME. *TR
Additional Notes:
I HAD A WINDSHIELD CRACK FOR NO REASON AT ALL, THE SERVICE DEPARTMENT LOOKED AT AND SAID ITS A DEFECTIVE WINDSHIELD AND WOULD REPLACE IT FOR FREE. THIS IS THE THIRD ONE IN 2 YEARS, THE OTHER 2 WHERE FROM A SMALL ROCK. I WORKED AT SUBARU FOR 2 YEARS AND THEY BY FAR HAVE THE WORST WINDSHIELDS ON THE MARKET. I HAD PEOPLE COMPLAIN ALL THE TIME AND I HAD TO LIE TO THEM AND SAY IT'S JUST BAD LUCK AND EVERY MANUFACTURER OUT THERE HAS THE SAME ISSUES. WELL IF YOU HAVE EYESIGHT IT WILL COST YOU AROUND 700 BUCKS TO REPLACE BECAUSE YOU HAVE TO RE-CALIBRATE THE EYESIGHT EVERY TIME. *TR
Mfg Campaign: 11329520
Recall Date: Jun 18, 2020
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
OUR CURRENT 2017 LEGACY HAS LESS THAN 35,000 MILES AND IS 3 MONTHS 4 MONTHS OUT OF WARRANTY, SOME OF WHICH WAS DURING THE COVID19 SHUTDOWN. THE LATEST ISSUE IS THE IGNITION SWITCH ISSUE WHEN YOU CAN GET THE KEYS OUT OR ENGINE TO STOP. THERE ARE A NUMBER OF COMPLAINTS ONLINE BUT S\THE SUBARU DEALER REFUSED TO ADDRESS THIS UNDER WARRANTY. *TR
Corrective Action:
OUR CURRENT 2017 LEGACY HAS LESS THAN 35,000 MILES AND IS 3 MONTHS 4 MONTHS OUT OF WARRANTY, SOME OF WHICH WAS DURING THE COVID19 SHUTDOWN. THE LATEST ISSUE IS THE IGNITION SWITCH ISSUE WHEN YOU CAN GET THE KEYS OUT OR ENGINE TO STOP. THERE ARE A NUMBER OF COMPLAINTS ONLINE BUT S\THE SUBARU DEALER REFUSED TO ADDRESS THIS UNDER WARRANTY. *TR
Additional Notes:
OUR CURRENT 2017 LEGACY HAS LESS THAN 35,000 MILES AND IS 3 MONTHS 4 MONTHS OUT OF WARRANTY, SOME OF WHICH WAS DURING THE COVID19 SHUTDOWN. THE LATEST ISSUE IS THE IGNITION SWITCH ISSUE WHEN YOU CAN GET THE KEYS OUT OR ENGINE TO STOP. THERE ARE A NUMBER OF COMPLAINTS ONLINE BUT S\THE SUBARU DEALER REFUSED TO ADDRESS THIS UNDER WARRANTY. *TR
Mfg Campaign: 11328059
Recall Date: Jun 9, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON A COLD DAY WHILE DRIVING ON A CITY ROAD AT APPROXIMATELY 40 MILES PER HOUR, A LOUD CRACK WAS HEARD. NO DEBRIS WAS SEEN, AND THE WINDSHIELD CRACKED IN THE LOWER PORTION OF THE PASSENGER SIDE WINDSHIELD. THE CRACK SPREAD QUICKLY AND IN MULTIPLE DIRECTIONS. SINCE THE CRACKS ARE SO SEVERE AFTER NO OBSERVABLE IMPACT, A DEFECT IN THE WINDSHIELD IS SUSPECTED. THE DATE OF THE INCIDENT IS APPROXIMATE WITHIN A TWO WEEK SPAN. *TR
Corrective Action:
ON A COLD DAY WHILE DRIVING ON A CITY ROAD AT APPROXIMATELY 40 MILES PER HOUR, A LOUD CRACK WAS HEARD. NO DEBRIS WAS SEEN, AND THE WINDSHIELD CRACKED IN THE LOWER PORTION OF THE PASSENGER SIDE WINDSHIELD. THE CRACK SPREAD QUICKLY AND IN MULTIPLE DIRECTIONS. SINCE THE CRACKS ARE SO SEVERE AFTER NO OBSERVABLE IMPACT, A DEFECT IN THE WINDSHIELD IS SUSPECTED. THE DATE OF THE INCIDENT IS APPROXIMATE WITHIN A TWO WEEK SPAN. *TR
Additional Notes:
ON A COLD DAY WHILE DRIVING ON A CITY ROAD AT APPROXIMATELY 40 MILES PER HOUR, A LOUD CRACK WAS HEARD. NO DEBRIS WAS SEEN, AND THE WINDSHIELD CRACKED IN THE LOWER PORTION OF THE PASSENGER SIDE WINDSHIELD. THE CRACK SPREAD QUICKLY AND IN MULTIPLE DIRECTIONS. SINCE THE CRACKS ARE SO SEVERE AFTER NO OBSERVABLE IMPACT, A DEFECT IN THE WINDSHIELD IS SUSPECTED. THE DATE OF THE INCIDENT IS APPROXIMATE WITHIN A TWO WEEK SPAN. *TR
Mfg Campaign: 11323554
Recall Date: May 6, 2020
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury