RAM PROMASTER 2020

Complete listing of complaints and recalls for this vehicle

22
Complaints
5
Recalls

Complaints & Recalls

22 Complaints 5 Recalls

Official Safety Recalls - Important!

5 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 23V301000 SAFETY RECALL
165.5K Vehicles Affected
Recall Date: Apr 27, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Potential Risk:
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 44A
Notice Date: Jun 22, 2023
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
NHTSA Campaign: 20V374000 SAFETY RECALL
114 Vehicles Affected
Recall Date: Jun 25, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.

Potential Risk:
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
FREE Recall Solution:
FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: W52
Notice Date: Jul 16, 2020
Recall Date: Jun 25, 2020

Consumer Complaints

22 Complaints
Chrysler (fca Us, Llc)
Campaign: 11377214 Other
Nov 30, 2020
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT IS THE WAY THE SYSTEM OPERATES AND THEY CANNOT FIX IT.

Corrective Action:

WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT IS THE WAY THE SYSTEM OPERATES AND THEY CANNOT FIX IT.

Additional Notes:

WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT IS THE WAY THE SYSTEM OPERATES AND THEY CANNOT FIX IT.

Manufacturer: RAM
Mfg Campaign: 11377214
Notice Date: Nov 30, 2020
Recall Date: Nov 30, 2020
Chrysler (fca Us, Llc)
Campaign: 11375445 Other
Nov 19, 2020
Defect Description:

WHEELS

Potential Consequences:

BOTH OF MY RIGHT WHEELS HAD CRACK IN THEM I WAS LOSING AIR

Corrective Action:

BOTH OF MY RIGHT WHEELS HAD CRACK IN THEM I WAS LOSING AIR

Additional Notes:

BOTH OF MY RIGHT WHEELS HAD CRACK IN THEM I WAS LOSING AIR

Manufacturer: RAM
Mfg Campaign: 11375445
Notice Date: Nov 19, 2020
Recall Date: Nov 19, 2020

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