RAM PROMASTER 2020

Complete listing of complaints and recalls for this vehicle

22
Complaints
5
Recalls

Complaints & Recalls

22 Complaints 5 Recalls

Official Safety Recalls - Important!

5 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 23V301000 SAFETY RECALL
165.5K Vehicles Affected
Recall Date: Apr 27, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Potential Risk:
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 44A
Notice Date: Jun 22, 2023
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
NHTSA Campaign: 20V374000 SAFETY RECALL
114 Vehicles Affected
Recall Date: Jun 25, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.

Potential Risk:
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
FREE Recall Solution:
FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: W52
Notice Date: Jul 16, 2020
Recall Date: Jun 25, 2020

Consumer Complaints

22 Complaints
Chrysler (fca Us, Llc)
Campaign: 11673408 Other
Jul 14, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2020 Ram 1500 Promaster. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. No warning lights were illuminated. The vehicle then returned to normal functionality. The local dealer was not contacted. The contact attempted a hard reset on the vehicle. The contact removed the battery cable, waited for several minutes, and then reinstated the battery cables. The contact stated that the failure persisted. Upon investigation, the contact discovered that the previous owner had received NHTSA Campaign Number: 23V301000 (POWER TRAIN). The vehicle was repaired under that recall. The manufacturer was made aware of the failure. The failure mileage was 64,315.

Corrective Action:

The contact owns a 2020 Ram 1500 Promaster. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. No warning lights were illuminated. The vehicle then returned to normal functionality. The local dealer was not contacted. The contact attempted a hard reset on the vehicle. The contact removed the battery cable, waited for several minutes, and then reinstated the battery cables. The contact stated that the failure persisted. Upon investigation, the contact discovered that the previous owner had received NHTSA Campaign Number: 23V301000 (POWER TRAIN). The vehicle was repaired under that recall. The manufacturer was made aware of the failure. The failure mileage was 64,315.

Additional Notes:

The contact owns a 2020 Ram 1500 Promaster. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. No warning lights were illuminated. The vehicle then returned to normal functionality. The local dealer was not contacted. The contact attempted a hard reset on the vehicle. The contact removed the battery cable, waited for several minutes, and then reinstated the battery cables. The contact stated that the failure persisted. Upon investigation, the contact discovered that the previous owner had received NHTSA Campaign Number: 23V301000 (POWER TRAIN). The vehicle was repaired under that recall. The manufacturer was made aware of the failure. The failure mileage was 64,315.

Manufacturer: RAM
Mfg Campaign: 11673408
Notice Date: Jul 14, 2025
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Campaign: 11653161 Other
Apr 7, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission failure: Debris that caused the need for the 44A recall clogged the internal pump causing seizure. RAM service stated the need for transmission replacement, my cost.

Corrective Action:

Transmission failure: Debris that caused the need for the 44A recall clogged the internal pump causing seizure. RAM service stated the need for transmission replacement, my cost.

Additional Notes:

Transmission failure: Debris that caused the need for the 44A recall clogged the internal pump causing seizure. RAM service stated the need for transmission replacement, my cost.

Manufacturer: RAM
Mfg Campaign: 11653161
Notice Date: Apr 7, 2025
Recall Date: Apr 7, 2025
Chrysler (fca Us, Llc)
Campaign: 11613764 Other
Sep 10, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe

Corrective Action:

Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe

Additional Notes:

Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe

Manufacturer: RAM
Mfg Campaign: 11613764
Notice Date: Sep 10, 2024
Recall Date: Sep 10, 2024
Chrysler (fca Us, Llc)
Campaign: 11613764 Other
Sep 10, 2024
Defect Description:

BACK OVER PREVENTION: WARNINGS

Potential Consequences:

Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe

Corrective Action:

Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe

Additional Notes:

Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe

Manufacturer: RAM
Mfg Campaign: 11613764
Notice Date: Sep 10, 2024
Recall Date: Sep 10, 2024
Chrysler (fca Us, Llc)
Campaign: 11603740 Other
Jul 22, 2024
Defect Description:

TIRES

Potential Consequences:

We were driving on I -75 near mm 224 when we felt the van kind of wobble then heard a noise like we dropped something. We pulled over, all four tires were inflated, so we looked under each tire, we noticed the tread was missing. We drove slowly about 5 miles, to the nearest tire shop, which was Devito’s Auto Repair 2420 US Hwy 301 in Ellenton, FL, who switched out our tire and recommended we change out the remaining three when we get home, as these tire are known to separate tread.

Corrective Action:

We were driving on I -75 near mm 224 when we felt the van kind of wobble then heard a noise like we dropped something. We pulled over, all four tires were inflated, so we looked under each tire, we noticed the tread was missing. We drove slowly about 5 miles, to the nearest tire shop, which was Devito’s Auto Repair 2420 US Hwy 301 in Ellenton, FL, who switched out our tire and recommended we change out the remaining three when we get home, as these tire are known to separate tread.

Additional Notes:

We were driving on I -75 near mm 224 when we felt the van kind of wobble then heard a noise like we dropped something. We pulled over, all four tires were inflated, so we looked under each tire, we noticed the tread was missing. We drove slowly about 5 miles, to the nearest tire shop, which was Devito’s Auto Repair 2420 US Hwy 301 in Ellenton, FL, who switched out our tire and recommended we change out the remaining three when we get home, as these tire are known to separate tread.

Manufacturer: RAM
Mfg Campaign: 11603740
Notice Date: Jul 22, 2024
Recall Date: Jul 22, 2024
Chrysler (fca Us, Llc)
Campaign: 11587358 Other
May 7, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Back up camera goes in and out works sometimes and sometimes it doesn't.

Corrective Action:

Back up camera goes in and out works sometimes and sometimes it doesn't.

Additional Notes:

Back up camera goes in and out works sometimes and sometimes it doesn't.

Manufacturer: RAM
Mfg Campaign: 11587358
Notice Date: May 7, 2024
Recall Date: May 7, 2024
Chrysler (fca Us, Llc)
Campaign: 11587204 Other
May 6, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle to a dealership for a warranty repair. They diagnosed the problem as a defective transmission. After five months of waiting, a new transmission was received and replaced. However, it didn't fix the problem. The dealership's fix was to order a second transmission. I'm still waiting with no ETA after eight months.

Corrective Action:

The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle to a dealership for a warranty repair. They diagnosed the problem as a defective transmission. After five months of waiting, a new transmission was received and replaced. However, it didn't fix the problem. The dealership's fix was to order a second transmission. I'm still waiting with no ETA after eight months.

Additional Notes:

The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle to a dealership for a warranty repair. They diagnosed the problem as a defective transmission. After five months of waiting, a new transmission was received and replaced. However, it didn't fix the problem. The dealership's fix was to order a second transmission. I'm still waiting with no ETA after eight months.

Manufacturer: RAM
Mfg Campaign: 11587204
Notice Date: May 6, 2024
Recall Date: May 6, 2024
Chrysler (fca Us, Llc)
Campaign: 11576246 Other
Mar 8, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

So this is an Amazon delivery vehicle. The driver stuck his head out the drivers side window to get a better view when backing up, as his head was out the window he hit the window switch and instead of the window going down, it malfunctioned and went up instead, catching his neck and his entire head was stuck. Concerned citizens even tried getting inside the van and helping but when they tried to press the window button DOWN, it would only go up. (The wrong way) this resulted in almost having to break/smash the window

Corrective Action:

So this is an Amazon delivery vehicle. The driver stuck his head out the drivers side window to get a better view when backing up, as his head was out the window he hit the window switch and instead of the window going down, it malfunctioned and went up instead, catching his neck and his entire head was stuck. Concerned citizens even tried getting inside the van and helping but when they tried to press the window button DOWN, it would only go up. (The wrong way) this resulted in almost having to break/smash the window

Additional Notes:

So this is an Amazon delivery vehicle. The driver stuck his head out the drivers side window to get a better view when backing up, as his head was out the window he hit the window switch and instead of the window going down, it malfunctioned and went up instead, catching his neck and his entire head was stuck. Concerned citizens even tried getting inside the van and helping but when they tried to press the window button DOWN, it would only go up. (The wrong way) this resulted in almost having to break/smash the window

Manufacturer: RAM
Mfg Campaign: 11576246
Notice Date: Mar 8, 2024
Recall Date: Mar 8, 2024
Chrysler (fca Us, Llc)
Campaign: 11539076 Other
Aug 17, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. An unknown dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Corrective Action:

The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. An unknown dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Additional Notes:

The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. An unknown dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Manufacturer: RAM
Mfg Campaign: 11539076
Notice Date: Aug 17, 2023
Recall Date: Aug 17, 2023
Chrysler (fca Us, Llc)
Campaign: 11529507 Other
Jun 29, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMaster owners and they all report the same issue. The transaxle should only offer engine breaking if the driver is depressing the brake pedal. Not whenever the vehicle accelerates. I believe this feature should only be active in "tow/haul" mode, and not be active in "Drive" mode. Even when the gear selector is in "manual mode" the unwanted downshifting still occurs. This has caused me to loose control (steering) as the vehicle is FWD on several occasions. No other vehicle I've ever driven acts this way. This has caused me to go off the road in snowy conditions.

Corrective Action:

The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMaster owners and they all report the same issue. The transaxle should only offer engine breaking if the driver is depressing the brake pedal. Not whenever the vehicle accelerates. I believe this feature should only be active in "tow/haul" mode, and not be active in "Drive" mode. Even when the gear selector is in "manual mode" the unwanted downshifting still occurs. This has caused me to loose control (steering) as the vehicle is FWD on several occasions. No other vehicle I've ever driven acts this way. This has caused me to go off the road in snowy conditions.

Additional Notes:

The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMaster owners and they all report the same issue. The transaxle should only offer engine breaking if the driver is depressing the brake pedal. Not whenever the vehicle accelerates. I believe this feature should only be active in "tow/haul" mode, and not be active in "Drive" mode. Even when the gear selector is in "manual mode" the unwanted downshifting still occurs. This has caused me to loose control (steering) as the vehicle is FWD on several occasions. No other vehicle I've ever driven acts this way. This has caused me to go off the road in snowy conditions.

Manufacturer: RAM
Mfg Campaign: 11529507
Notice Date: Jun 29, 2023
Recall Date: Jun 29, 2023
Chrysler (fca Us, Llc)
Campaign: 11514837 Other
Mar 31, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

The contact owns a 2020 Ram 3500. The contact stated that while driving about 70 mph there was a thumping noise originating from the rear passenger side. The vehicle was veered to the side of the road and inspected. On another occasion when the vehicle was reversing a crunching sound was heard emanating from the rear passenger side. The vehicle was towed to a dealer where the emergency brake was replaced. The manufacturer was notified of the failure. The failure mileage was 20,940.

Corrective Action:

The contact owns a 2020 Ram 3500. The contact stated that while driving about 70 mph there was a thumping noise originating from the rear passenger side. The vehicle was veered to the side of the road and inspected. On another occasion when the vehicle was reversing a crunching sound was heard emanating from the rear passenger side. The vehicle was towed to a dealer where the emergency brake was replaced. The manufacturer was notified of the failure. The failure mileage was 20,940.

Additional Notes:

The contact owns a 2020 Ram 3500. The contact stated that while driving about 70 mph there was a thumping noise originating from the rear passenger side. The vehicle was veered to the side of the road and inspected. On another occasion when the vehicle was reversing a crunching sound was heard emanating from the rear passenger side. The vehicle was towed to a dealer where the emergency brake was replaced. The manufacturer was notified of the failure. The failure mileage was 20,940.

Manufacturer: RAM
Mfg Campaign: 11514837
Notice Date: Mar 31, 2023
Recall Date: Mar 31, 2023
Chrysler (fca Us, Llc)
Campaign: 11512544 Other
Mar 18, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Vehicle awning unintentionally deployed while vehicle was in motion on public road way. NHTSA Safety Recall 22V-696

Corrective Action:

Vehicle awning unintentionally deployed while vehicle was in motion on public road way. NHTSA Safety Recall 22V-696

Additional Notes:

Vehicle awning unintentionally deployed while vehicle was in motion on public road way. NHTSA Safety Recall 22V-696

Manufacturer: RAM
Mfg Campaign: 11512544
Notice Date: Mar 18, 2023
Recall Date: Mar 18, 2023
Chrysler (fca Us, Llc)
Campaign: 11458154 Other
2 Vehicles Affected
Mar 24, 2022
Defect Description:

AIR BAGS

Potential Consequences:

The contact owns a 2020 Ram Promaster. The contact stated that while driving at approximately 25 MPH another vehicle in the opposite lane had crashed head on into his vehicle. The contact stated that the air bag did not deploy upon impact , however after he hit his head on the steering wheel , the air bag deployed. The contact stated he and the other driver did sustain head injuries, and required medical attention. The contact stated that a police report was filed and the ambulance arrived to transport them to the hospital. The contact stated the police had the vehicle towed to collision center, where it remained. The dealer and the manufacturer were not notified of the failure. The failure mileage was 19,100.

Corrective Action:

The contact owns a 2020 Ram Promaster. The contact stated that while driving at approximately 25 MPH another vehicle in the opposite lane had crashed head on into his vehicle. The contact stated that the air bag did not deploy upon impact , however after he hit his head on the steering wheel , the air bag deployed. The contact stated he and the other driver did sustain head injuries, and required medical attention. The contact stated that a police report was filed and the ambulance arrived to transport them to the hospital. The contact stated the police had the vehicle towed to collision center, where it remained. The dealer and the manufacturer were not notified of the failure. The failure mileage was 19,100.

Additional Notes:

The contact owns a 2020 Ram Promaster. The contact stated that while driving at approximately 25 MPH another vehicle in the opposite lane had crashed head on into his vehicle. The contact stated that the air bag did not deploy upon impact , however after he hit his head on the steering wheel , the air bag deployed. The contact stated he and the other driver did sustain head injuries, and required medical attention. The contact stated that a police report was filed and the ambulance arrived to transport them to the hospital. The contact stated the police had the vehicle towed to collision center, where it remained. The dealer and the manufacturer were not notified of the failure. The failure mileage was 19,100.

Manufacturer: RAM
Mfg Campaign: 11458154
Notice Date: Mar 24, 2022
Recall Date: Mar 24, 2022
Chrysler (fca Us, Llc)
Campaign: 11430219 Other
Aug 23, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

Corrective Action:

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

Additional Notes:

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

Manufacturer: RAM
Mfg Campaign: 11430219
Notice Date: Aug 23, 2021
Recall Date: Aug 23, 2021
Chrysler (fca Us, Llc)
Campaign: 11430219 Other
Aug 23, 2021
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

Corrective Action:

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

Additional Notes:

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

Manufacturer: RAM
Mfg Campaign: 11430219
Notice Date: Aug 23, 2021
Recall Date: Aug 23, 2021
Chrysler (fca Us, Llc)
Campaign: 11419177 Other
Jun 1, 2021
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

While traveling away from my home and over the course of 4,000 miles, the driver's and passenger sideview mirrors would intermittently blow inward suddenly. This impaired my ability to view anyone in my blind spots, but the passenger one was worse due to having to pull off the side of the road to pull it back into position. Both mirrors are powered but the buttons to make the mirror go back into position would not work when they were blown in. On 5/11/2021 @ approx. 6:20pm, I was driving on I-880S in Oakland, CA going 65mph . When I changed lanes to go into the fast/passing lane, the passenger side mirror blew in. Although I was following at least 3 car lengths in front of me, the 4 cars in front of me were bumper-to-bumper with the first car having nobody in front of them for several car lengths. That front car suddenly braked very hard due to noticing a tow truck pulling another vehicle off of the offramp (4 lanes away from them), which caused the cars following it to scramble. Since my vehicle is so heavy and I didn't want to possibly not stop in time, I had no choice but to pull into the emergency lane as I braked as I could not see if I could do an evasive maneuver by pulling into the lane on my right with the passenger mirror having blown in. Upon pulling into the emergency lane there was a stationary tire still on its rim that I tried to go around but hit with my front passenger tire. It popped the tire and caused body damage to the vehicle. Despite going through FCA's process of warranty replacement through their acting agent, Fremont CDJR dealership, the mirrors were not replaced with non-defective ones but with another set of broken mirrors. FCA's risk assessor came out to inspect the mirrors but FCA has not contacted me at all about the incident. Reporting this incident so that others will not be put in an unsafe predicament and be unable to replace the mirrors properly.

Corrective Action:

While traveling away from my home and over the course of 4,000 miles, the driver's and passenger sideview mirrors would intermittently blow inward suddenly. This impaired my ability to view anyone in my blind spots, but the passenger one was worse due to having to pull off the side of the road to pull it back into position. Both mirrors are powered but the buttons to make the mirror go back into position would not work when they were blown in. On 5/11/2021 @ approx. 6:20pm, I was driving on I-880S in Oakland, CA going 65mph . When I changed lanes to go into the fast/passing lane, the passenger side mirror blew in. Although I was following at least 3 car lengths in front of me, the 4 cars in front of me were bumper-to-bumper with the first car having nobody in front of them for several car lengths. That front car suddenly braked very hard due to noticing a tow truck pulling another vehicle off of the offramp (4 lanes away from them), which caused the cars following it to scramble. Since my vehicle is so heavy and I didn't want to possibly not stop in time, I had no choice but to pull into the emergency lane as I braked as I could not see if I could do an evasive maneuver by pulling into the lane on my right with the passenger mirror having blown in. Upon pulling into the emergency lane there was a stationary tire still on its rim that I tried to go around but hit with my front passenger tire. It popped the tire and caused body damage to the vehicle. Despite going through FCA's process of warranty replacement through their acting agent, Fremont CDJR dealership, the mirrors were not replaced with non-defective ones but with another set of broken mirrors. FCA's risk assessor came out to inspect the mirrors but FCA has not contacted me at all about the incident. Reporting this incident so that others will not be put in an unsafe predicament and be unable to replace the mirrors properly.

Additional Notes:

While traveling away from my home and over the course of 4,000 miles, the driver's and passenger sideview mirrors would intermittently blow inward suddenly. This impaired my ability to view anyone in my blind spots, but the passenger one was worse due to having to pull off the side of the road to pull it back into position. Both mirrors are powered but the buttons to make the mirror go back into position would not work when they were blown in. On 5/11/2021 @ approx. 6:20pm, I was driving on I-880S in Oakland, CA going 65mph . When I changed lanes to go into the fast/passing lane, the passenger side mirror blew in. Although I was following at least 3 car lengths in front of me, the 4 cars in front of me were bumper-to-bumper with the first car having nobody in front of them for several car lengths. That front car suddenly braked very hard due to noticing a tow truck pulling another vehicle off of the offramp (4 lanes away from them), which caused the cars following it to scramble. Since my vehicle is so heavy and I didn't want to possibly not stop in time, I had no choice but to pull into the emergency lane as I braked as I could not see if I could do an evasive maneuver by pulling into the lane on my right with the passenger mirror having blown in. Upon pulling into the emergency lane there was a stationary tire still on its rim that I tried to go around but hit with my front passenger tire. It popped the tire and caused body damage to the vehicle. Despite going through FCA's process of warranty replacement through their acting agent, Fremont CDJR dealership, the mirrors were not replaced with non-defective ones but with another set of broken mirrors. FCA's risk assessor came out to inspect the mirrors but FCA has not contacted me at all about the incident. Reporting this incident so that others will not be put in an unsafe predicament and be unable to replace the mirrors properly.

Manufacturer: RAM
Mfg Campaign: 11419177
Notice Date: Jun 1, 2021
Recall Date: Jun 1, 2021
Chrysler (fca Us, Llc)
Campaign: 11408132 Other
Apr 14, 2021
Defect Description:

SEAT BELTS

Potential Consequences:

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

Corrective Action:

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

Additional Notes:

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

Manufacturer: RAM
Mfg Campaign: 11408132
Notice Date: Apr 14, 2021
Recall Date: Apr 14, 2021
Chrysler (fca Us, Llc)
Campaign: 11408132 Other
Apr 14, 2021
Defect Description:

SEATS

Potential Consequences:

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

Corrective Action:

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

Additional Notes:

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

Manufacturer: RAM
Mfg Campaign: 11408132
Notice Date: Apr 14, 2021
Recall Date: Apr 14, 2021
Chrysler (fca Us, Llc)
Campaign: 11406704 Other
Apr 6, 2021
Defect Description:

SEAT BELTS

Potential Consequences:

SECOND ROW SEAT BELTS REMAIN IN A LOCKED POSITION AND DO NOT PULL OUT, ARE INOPERABLE, AND REMAIN IN A LOCKED POSITION, THUS THERE IS NO WAY FOR US TO USE OUR SEATBELTS. THIS IS AN EXTREME SAFETY ISSUE.

Corrective Action:

SECOND ROW SEAT BELTS REMAIN IN A LOCKED POSITION AND DO NOT PULL OUT, ARE INOPERABLE, AND REMAIN IN A LOCKED POSITION, THUS THERE IS NO WAY FOR US TO USE OUR SEATBELTS. THIS IS AN EXTREME SAFETY ISSUE.

Additional Notes:

SECOND ROW SEAT BELTS REMAIN IN A LOCKED POSITION AND DO NOT PULL OUT, ARE INOPERABLE, AND REMAIN IN A LOCKED POSITION, THUS THERE IS NO WAY FOR US TO USE OUR SEATBELTS. THIS IS AN EXTREME SAFETY ISSUE.

Manufacturer: RAM
Mfg Campaign: 11406704
Notice Date: Apr 6, 2021
Recall Date: Apr 6, 2021
Chrysler (fca Us, Llc)
Campaign: 11388286 Other
Jan 15, 2021
Defect Description:

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

Potential Consequences:

TL* THE CONTACT OWNS A 2020 RAM PROMASTER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER JOHNSON AUTO PLAZA, INC (12420 E 136TH AVE, BRIGHTON, CO 80601, (303)654-1940) WHERE THE ACCELERATOR PEDAL WAS INSPECTED AND REPAIRED. THE FAILURE RECURRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,143. THE VIN WAS NOT PROVIDED.

Corrective Action:

TL* THE CONTACT OWNS A 2020 RAM PROMASTER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER JOHNSON AUTO PLAZA, INC (12420 E 136TH AVE, BRIGHTON, CO 80601, (303)654-1940) WHERE THE ACCELERATOR PEDAL WAS INSPECTED AND REPAIRED. THE FAILURE RECURRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,143. THE VIN WAS NOT PROVIDED.

Additional Notes:

TL* THE CONTACT OWNS A 2020 RAM PROMASTER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER JOHNSON AUTO PLAZA, INC (12420 E 136TH AVE, BRIGHTON, CO 80601, (303)654-1940) WHERE THE ACCELERATOR PEDAL WAS INSPECTED AND REPAIRED. THE FAILURE RECURRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,143. THE VIN WAS NOT PROVIDED.

Manufacturer: RAM
Mfg Campaign: 11388286
Notice Date: Jan 15, 2021
Recall Date: Jan 15, 2021

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