Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Prime-time Specialty Vehicles
Safety Issue:
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W00
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W00
Recall Date: Jan 23, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB2
Recall Date: Nov 15, 2019
Unicell Body Company Inc.
Safety Issue:
Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 11, 2019
New England Wheels
Safety Issue:
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Recall Date: Apr 29, 2019
Mobility Transportation Services
Safety Issue:
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 18, 2019
Prime-time Specialty Vehicles
Safety Issue:
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 1, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Ram ProMaster vehicles. An incorrect rivet may have been used to attach the front door impact sensor which can cause the sensor housing to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T64
Recall Date: Nov 14, 2017
Consumer Complaints
47 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 2018 Ram Promaster 1500 appears to have a manufacture defect with the Engine Coolant Reservoir bottle. Based on my research and due to the lack of national shortage of the OEM coolant reservoir replacement (even after market are out of stock), the reservoir has a soft spot on the tank which allows coolant to leak. The leak appears to be in the same location/spot with my leak in conjunction with others who are experiencing this issue.
Corrective Action:
The 2018 Ram Promaster 1500 appears to have a manufacture defect with the Engine Coolant Reservoir bottle. Based on my research and due to the lack of national shortage of the OEM coolant reservoir replacement (even after market are out of stock), the reservoir has a soft spot on the tank which allows coolant to leak. The leak appears to be in the same location/spot with my leak in conjunction with others who are experiencing this issue.
Additional Notes:
The 2018 Ram Promaster 1500 appears to have a manufacture defect with the Engine Coolant Reservoir bottle. Based on my research and due to the lack of national shortage of the OEM coolant reservoir replacement (even after market are out of stock), the reservoir has a soft spot on the tank which allows coolant to leak. The leak appears to be in the same location/spot with my leak in conjunction with others who are experiencing this issue.
Mfg Campaign: 11457106
Recall Date: Mar 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear emergency brake locked up only on the passenger side, causing the brakes to be ripped off the shoes and destroying the springs and hardware. This also caused the wheel bearing to lock up and it was destroyed as well. I could no longer spin the wheel freely.
Corrective Action:
Rear emergency brake locked up only on the passenger side, causing the brakes to be ripped off the shoes and destroying the springs and hardware. This also caused the wheel bearing to lock up and it was destroyed as well. I could no longer spin the wheel freely.
Additional Notes:
Rear emergency brake locked up only on the passenger side, causing the brakes to be ripped off the shoes and destroying the springs and hardware. This also caused the wheel bearing to lock up and it was destroyed as well. I could no longer spin the wheel freely.
Mfg Campaign: 11445557
Recall Date: Dec 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Ram Promaster van is NOT covered under the existing cooling fan recall but has the exact same problem! The dealership has seen the vehicle three times while it was under warranty and did not report that the drivers side cooling fan was not working! Now they tell me that the warranty has expired due to time. I took it to an independent shop for repairs. The cooling fans are made by Mahle in Spain. Part number LB498001 manufactured 2/2/2018 10:20 No. 0010481 Part number LB480002 manufactured 6/2/2018 16:48 No. 0010773. The independent shop told me that the fan was drawing too much voltage and melted the resistor. This is the same issue as the recall. How is it that my vehicle is excluded? In my opinion this recall needs to be expanded! https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V818-3007.PDF https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-5515.pdf https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-4026.pdf
Corrective Action:
My Ram Promaster van is NOT covered under the existing cooling fan recall but has the exact same problem! The dealership has seen the vehicle three times while it was under warranty and did not report that the drivers side cooling fan was not working! Now they tell me that the warranty has expired due to time. I took it to an independent shop for repairs. The cooling fans are made by Mahle in Spain. Part number LB498001 manufactured 2/2/2018 10:20 No. 0010481 Part number LB480002 manufactured 6/2/2018 16:48 No. 0010773. The independent shop told me that the fan was drawing too much voltage and melted the resistor. This is the same issue as the recall. How is it that my vehicle is excluded? In my opinion this recall needs to be expanded! https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V818-3007.PDF https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-5515.pdf https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-4026.pdf
Additional Notes:
My Ram Promaster van is NOT covered under the existing cooling fan recall but has the exact same problem! The dealership has seen the vehicle three times while it was under warranty and did not report that the drivers side cooling fan was not working! Now they tell me that the warranty has expired due to time. I took it to an independent shop for repairs. The cooling fans are made by Mahle in Spain. Part number LB498001 manufactured 2/2/2018 10:20 No. 0010481 Part number LB480002 manufactured 6/2/2018 16:48 No. 0010773. The independent shop told me that the fan was drawing too much voltage and melted the resistor. This is the same issue as the recall. How is it that my vehicle is excluded? In my opinion this recall needs to be expanded! https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V818-3007.PDF https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-5515.pdf https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-4026.pdf
Mfg Campaign: 11435913
Recall Date: Oct 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AXLE ASSEMBLY
Potential Consequences:
On June 18/19 Off Highway Van installed their 3 inch lift kit on my promaster 3500. Off Highway Van designs, manufactures and installs the lift kit. One July 23 the front right half axle (cv axle) broke or detached from the engine. The vehicle had been driven less than 2000 miles mostly highway with some city driving and 5 miles of gravel dirt road. The break happened when backing up to get back on the paved road after pulling off. Total vehicle miles is just under 18000. Safety was put at risk by the vehicle's drivetrain becoming no longer functional. I was also unable to get towed until about 4 pm the next day due. If the incident had happened while driving on the highway or at any speed it would have caused an accident. The vehicle has not been inspected. I took pictures of the damage and sent them to Off Highway Van for their evaluation. They claim their modifications did not cause the problem. I do not believe them. I think the traction control light might have come one when the cv axle broke. No other indicator was active. The vehicle was towed to my home and is still there untouched.
Corrective Action:
On June 18/19 Off Highway Van installed their 3 inch lift kit on my promaster 3500. Off Highway Van designs, manufactures and installs the lift kit. One July 23 the front right half axle (cv axle) broke or detached from the engine. The vehicle had been driven less than 2000 miles mostly highway with some city driving and 5 miles of gravel dirt road. The break happened when backing up to get back on the paved road after pulling off. Total vehicle miles is just under 18000. Safety was put at risk by the vehicle's drivetrain becoming no longer functional. I was also unable to get towed until about 4 pm the next day due. If the incident had happened while driving on the highway or at any speed it would have caused an accident. The vehicle has not been inspected. I took pictures of the damage and sent them to Off Highway Van for their evaluation. They claim their modifications did not cause the problem. I do not believe them. I think the traction control light might have come one when the cv axle broke. No other indicator was active. The vehicle was towed to my home and is still there untouched.
Additional Notes:
On June 18/19 Off Highway Van installed their 3 inch lift kit on my promaster 3500. Off Highway Van designs, manufactures and installs the lift kit. One July 23 the front right half axle (cv axle) broke or detached from the engine. The vehicle had been driven less than 2000 miles mostly highway with some city driving and 5 miles of gravel dirt road. The break happened when backing up to get back on the paved road after pulling off. Total vehicle miles is just under 18000. Safety was put at risk by the vehicle's drivetrain becoming no longer functional. I was also unable to get towed until about 4 pm the next day due. If the incident had happened while driving on the highway or at any speed it would have caused an accident. The vehicle has not been inspected. I took pictures of the damage and sent them to Off Highway Van for their evaluation. They claim their modifications did not cause the problem. I do not believe them. I think the traction control light might have come one when the cv axle broke. No other indicator was active. The vehicle was towed to my home and is still there untouched.
Mfg Campaign: 11426795
Recall Date: Jul 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Cooling fans locked causing smoke from under engine. Artioli Dodge is telling me this is not a warranty or recalled repair
Corrective Action:
Cooling fans locked causing smoke from under engine. Artioli Dodge is telling me this is not a warranty or recalled repair
Additional Notes:
Cooling fans locked causing smoke from under engine. Artioli Dodge is telling me this is not a warranty or recalled repair
Mfg Campaign: 11423720
Recall Date: Jul 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cooling fans locked causing smoke from under engine. Artioli Dodge is telling me this is not a warranty or recalled repair
Corrective Action:
Cooling fans locked causing smoke from under engine. Artioli Dodge is telling me this is not a warranty or recalled repair
Additional Notes:
Cooling fans locked causing smoke from under engine. Artioli Dodge is telling me this is not a warranty or recalled repair
Mfg Campaign: 11423720
Recall Date: Jul 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
RV BATTERY DEAD AFTER BEING STORED. USED RV BUSTER FROM THE HOUSE BATTERY AND STARTED THE VEHICLE. THE AIRBAG LIGHT CAME ON, ON THE DASH, AND STAYED ON.
Corrective Action:
RV BATTERY DEAD AFTER BEING STORED. USED RV BUSTER FROM THE HOUSE BATTERY AND STARTED THE VEHICLE. THE AIRBAG LIGHT CAME ON, ON THE DASH, AND STAYED ON.
Additional Notes:
RV BATTERY DEAD AFTER BEING STORED. USED RV BUSTER FROM THE HOUSE BATTERY AND STARTED THE VEHICLE. THE AIRBAG LIGHT CAME ON, ON THE DASH, AND STAYED ON.
Mfg Campaign: 11405474
Recall Date: Mar 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Corrective Action:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Additional Notes:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Mfg Campaign: 11325763
Recall Date: May 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Corrective Action:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Additional Notes:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Mfg Campaign: 11325763
Recall Date: May 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Corrective Action:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Additional Notes:
THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
Mfg Campaign: 11325763
Recall Date: May 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR
Corrective Action:
IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR
Additional Notes:
IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR
Mfg Campaign: 11324254
Recall Date: May 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR
Corrective Action:
IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR
Additional Notes:
IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR
Mfg Campaign: 11324254
Recall Date: May 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
OUR 2018 PROMASTER VAN WAS IDLING IN OUR DRIVEWAY IN PARK, NO EMERGENCY BRAKE ON AS I RAN ACROSS THE FRONT OF IT TO GRAB A SHIRT/PANTS FOR THE CLEANERS. IT WAS HOT AND WANTED THE VAN TO COOL OFF IN AUGUST IN EL DORADO HILLS, CA. THE VAN WHICH WAS POINTING DOWNHILL TOWARDS OUR BACKYARD AND I WAS IN THE HOUSE AND BACK OUT IN 30 SECONDS AND THE VAN MOVED ON ITSELF DOWN THE HILL, THROUGH THE BACKYARD INTO MY NEIGHBORS PROPERTY INTO A OAK TREE. WHEN I GOT DOWN WITH MY NEIGHBOR, A RETIRED POLICEMEN, VERIFIED IT WAS STILL IN PARK. THIS WAS A TOTAL LOSS FOR US AND NEED DODGE TO RESPOND ON HELPING US RECOVER OUR LOSSES.
Corrective Action:
OUR 2018 PROMASTER VAN WAS IDLING IN OUR DRIVEWAY IN PARK, NO EMERGENCY BRAKE ON AS I RAN ACROSS THE FRONT OF IT TO GRAB A SHIRT/PANTS FOR THE CLEANERS. IT WAS HOT AND WANTED THE VAN TO COOL OFF IN AUGUST IN EL DORADO HILLS, CA. THE VAN WHICH WAS POINTING DOWNHILL TOWARDS OUR BACKYARD AND I WAS IN THE HOUSE AND BACK OUT IN 30 SECONDS AND THE VAN MOVED ON ITSELF DOWN THE HILL, THROUGH THE BACKYARD INTO MY NEIGHBORS PROPERTY INTO A OAK TREE. WHEN I GOT DOWN WITH MY NEIGHBOR, A RETIRED POLICEMEN, VERIFIED IT WAS STILL IN PARK. THIS WAS A TOTAL LOSS FOR US AND NEED DODGE TO RESPOND ON HELPING US RECOVER OUR LOSSES.
Additional Notes:
OUR 2018 PROMASTER VAN WAS IDLING IN OUR DRIVEWAY IN PARK, NO EMERGENCY BRAKE ON AS I RAN ACROSS THE FRONT OF IT TO GRAB A SHIRT/PANTS FOR THE CLEANERS. IT WAS HOT AND WANTED THE VAN TO COOL OFF IN AUGUST IN EL DORADO HILLS, CA. THE VAN WHICH WAS POINTING DOWNHILL TOWARDS OUR BACKYARD AND I WAS IN THE HOUSE AND BACK OUT IN 30 SECONDS AND THE VAN MOVED ON ITSELF DOWN THE HILL, THROUGH THE BACKYARD INTO MY NEIGHBORS PROPERTY INTO A OAK TREE. WHEN I GOT DOWN WITH MY NEIGHBOR, A RETIRED POLICEMEN, VERIFIED IT WAS STILL IN PARK. THIS WAS A TOTAL LOSS FOR US AND NEED DODGE TO RESPOND ON HELPING US RECOVER OUR LOSSES.
Mfg Campaign: 11318699
Recall Date: Mar 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DOOR LATCH SUDDENLY BECAME COMPLETELY DISABLED. THE DOOR WILL NOT LATCH, SHUT PROPERLY, LOCK OR STAY CLOSED.
Corrective Action:
THE DOOR LATCH SUDDENLY BECAME COMPLETELY DISABLED. THE DOOR WILL NOT LATCH, SHUT PROPERLY, LOCK OR STAY CLOSED.
Additional Notes:
THE DOOR LATCH SUDDENLY BECAME COMPLETELY DISABLED. THE DOOR WILL NOT LATCH, SHUT PROPERLY, LOCK OR STAY CLOSED.
Mfg Campaign: 11300640
Recall Date: Jan 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE GEAR DOWNSHIFTED WITHOUT WARNING. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE GEAR DOWNSHIFTED WITHOUT WARNING. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE GEAR DOWNSHIFTED WITHOUT WARNING. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Mfg Campaign: 11209739
Recall Date: May 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER 2500. WHEN THE VEHICLE WAS STARTED, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO FRANK FLETCHER DODGE CHRYSLER JEEP (LOCATED AT 3314 STADIUM BLVD, JONESBORO, AR 72404, (870)277-2011) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. A SEPARATE OBD SCAN SHOWED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER 2. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY PERIOD. AS A RESULT, THERE WOULD BE A 48 HOUR PERIOD BEFORE A DETERMINATION WOULD BE MADE AS TO WHETHER ADDITIONAL ASSISTANCE WOULD BE OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER 2500. WHEN THE VEHICLE WAS STARTED, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO FRANK FLETCHER DODGE CHRYSLER JEEP (LOCATED AT 3314 STADIUM BLVD, JONESBORO, AR 72404, (870)277-2011) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. A SEPARATE OBD SCAN SHOWED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER 2. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY PERIOD. AS A RESULT, THERE WOULD BE A 48 HOUR PERIOD BEFORE A DETERMINATION WOULD BE MADE AS TO WHETHER ADDITIONAL ASSISTANCE WOULD BE OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER 2500. WHEN THE VEHICLE WAS STARTED, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO FRANK FLETCHER DODGE CHRYSLER JEEP (LOCATED AT 3314 STADIUM BLVD, JONESBORO, AR 72404, (870)277-2011) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. A SEPARATE OBD SCAN SHOWED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER 2. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY PERIOD. AS A RESULT, THERE WOULD BE A 48 HOUR PERIOD BEFORE A DETERMINATION WOULD BE MADE AS TO WHETHER ADDITIONAL ASSISTANCE WOULD BE OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Mfg Campaign: 11203489
Recall Date: Apr 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHILE DRIVING DURING THE DAYTIME, THE CONTACT WAS UNABLE TO VIEW THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KAHLO CHRYSLER DODGE JEEP RAM (9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) WHERE IT WAS DETERMINED THAT IT WAS DESIGNED THAT WAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 400.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHILE DRIVING DURING THE DAYTIME, THE CONTACT WAS UNABLE TO VIEW THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KAHLO CHRYSLER DODGE JEEP RAM (9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) WHERE IT WAS DETERMINED THAT IT WAS DESIGNED THAT WAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 400.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHILE DRIVING DURING THE DAYTIME, THE CONTACT WAS UNABLE TO VIEW THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KAHLO CHRYSLER DODGE JEEP RAM (9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) WHERE IT WAS DETERMINED THAT IT WAS DESIGNED THAT WAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 400.
Mfg Campaign: 11161161
Recall Date: Dec 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
Corrective Action:
THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
Additional Notes:
THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
Mfg Campaign: 11151568
Recall Date: Nov 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
Corrective Action:
THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
Additional Notes:
THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
Mfg Campaign: 11151568
Recall Date: Nov 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
POOR SEAL AT WINDSHIELD ALLOWING WATER TO ENTER INTO ENGINE BAY AND ELECTRICAL. ENGINE DIES OUT WHEN DRIVING WHILE RAINING, HEADLIGHTS BLOW AND NEED TO BE REPLACED. ELECTRICAL PROBLEMS SINCE WATER IS ALWAYS GETTING INTO ENGINE BAY. DEALER SAYS ITS COMMON AND IS NOTHING THEY CAN DO ABOUT IT.
Corrective Action:
POOR SEAL AT WINDSHIELD ALLOWING WATER TO ENTER INTO ENGINE BAY AND ELECTRICAL. ENGINE DIES OUT WHEN DRIVING WHILE RAINING, HEADLIGHTS BLOW AND NEED TO BE REPLACED. ELECTRICAL PROBLEMS SINCE WATER IS ALWAYS GETTING INTO ENGINE BAY. DEALER SAYS ITS COMMON AND IS NOTHING THEY CAN DO ABOUT IT.
Additional Notes:
POOR SEAL AT WINDSHIELD ALLOWING WATER TO ENTER INTO ENGINE BAY AND ELECTRICAL. ENGINE DIES OUT WHEN DRIVING WHILE RAINING, HEADLIGHTS BLOW AND NEED TO BE REPLACED. ELECTRICAL PROBLEMS SINCE WATER IS ALWAYS GETTING INTO ENGINE BAY. DEALER SAYS ITS COMMON AND IS NOTHING THEY CAN DO ABOUT IT.
Mfg Campaign: 11145036
Recall Date: Nov 2, 2018
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