Complaints & Recalls
Official Safety Recalls - Important!
41 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y99
Recall Date: Nov 24, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 2500, 3500, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the Solid State Intake Heater Grid Relay, which could result in a vehicle fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y08
Recall Date: Mar 11, 2021
Consumer Complaints
68 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Corrective Action:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Additional Notes:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Mfg Campaign: 11437405
Recall Date: Oct 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Corrective Action:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Additional Notes:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Mfg Campaign: 11437405
Recall Date: Oct 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Corrective Action:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Additional Notes:
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Mfg Campaign: 11437405
Recall Date: Oct 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Power steering comes and goes. They can’t get a part for 45 days minimum. Pretty much give them 60,000 dollars and they could care less
Corrective Action:
Power steering comes and goes. They can’t get a part for 45 days minimum. Pretty much give them 60,000 dollars and they could care less
Additional Notes:
Power steering comes and goes. They can’t get a part for 45 days minimum. Pretty much give them 60,000 dollars and they could care less
Mfg Campaign: 11433376
Recall Date: Sep 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The tailgate opened without command. Was pulling a 5th wheel at the time and when the first turn onto the hwy the tailgate contacted the trailer and caused the stability light to illuminate on the warning panel. This is a safety hazard for obvious load securing reasons and also create a hazard on hwy while trying to stop any further damage to trailer. The manufacture sent a representative to inspect the tailgate and determined that it did not open by itself. Rather absurd since that particular 5th wheel cant be hooked up without closing the tail gate. I submit this report since the particular combination of options on my truck may have caused the uncommanded tailgate opening. I am sure that other reports will start to come in on this problem.
Corrective Action:
The tailgate opened without command. Was pulling a 5th wheel at the time and when the first turn onto the hwy the tailgate contacted the trailer and caused the stability light to illuminate on the warning panel. This is a safety hazard for obvious load securing reasons and also create a hazard on hwy while trying to stop any further damage to trailer. The manufacture sent a representative to inspect the tailgate and determined that it did not open by itself. Rather absurd since that particular 5th wheel cant be hooked up without closing the tail gate. I submit this report since the particular combination of options on my truck may have caused the uncommanded tailgate opening. I am sure that other reports will start to come in on this problem.
Additional Notes:
The tailgate opened without command. Was pulling a 5th wheel at the time and when the first turn onto the hwy the tailgate contacted the trailer and caused the stability light to illuminate on the warning panel. This is a safety hazard for obvious load securing reasons and also create a hazard on hwy while trying to stop any further damage to trailer. The manufacture sent a representative to inspect the tailgate and determined that it did not open by itself. Rather absurd since that particular 5th wheel cant be hooked up without closing the tail gate. I submit this report since the particular combination of options on my truck may have caused the uncommanded tailgate opening. I am sure that other reports will start to come in on this problem.
Mfg Campaign: 11431546
Recall Date: Sep 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11429264
Recall Date: Aug 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Corrective Action:
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Additional Notes:
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Mfg Campaign: 11389489
Recall Date: Jan 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Corrective Action:
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Additional Notes:
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Mfg Campaign: 11389489
Recall Date: Jan 22, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury