Complaints & Recalls
Official Safety Recalls - Important!
41 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y99
Recall Date: Nov 24, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 2500, 3500, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the Solid State Intake Heater Grid Relay, which could result in a vehicle fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y08
Recall Date: Mar 11, 2021
Consumer Complaints
68 ComplaintsChrysler (fca Us, Llc)
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a fleet of 2021 Ram 3500. The contact stated that the vehicle was previously taken to a local dealer to be serviced under NHTSA Campaign Number: 21V398000 (Wheels); however, while driving at an undisclosed speed, the passenger’s side rear wheel studs fractured. No warning lights were illuminated. The vehicle was then towed to an independent mechanic, where it remained awaiting diagnostic and repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.
Corrective Action:
The contact owns a fleet of 2021 Ram 3500. The contact stated that the vehicle was previously taken to a local dealer to be serviced under NHTSA Campaign Number: 21V398000 (Wheels); however, while driving at an undisclosed speed, the passenger’s side rear wheel studs fractured. No warning lights were illuminated. The vehicle was then towed to an independent mechanic, where it remained awaiting diagnostic and repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.
Additional Notes:
The contact owns a fleet of 2021 Ram 3500. The contact stated that the vehicle was previously taken to a local dealer to be serviced under NHTSA Campaign Number: 21V398000 (Wheels); however, while driving at an undisclosed speed, the passenger’s side rear wheel studs fractured. No warning lights were illuminated. The vehicle was then towed to an independent mechanic, where it remained awaiting diagnostic and repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.
Mfg Campaign: 11521050
Recall Date: May 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11520035
Recall Date: May 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11520035
Recall Date: May 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11515220
Recall Date: Apr 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
my truck has approx. 80,000 have been dealing with the dealer for at 3 months he says the heater core is clogged do to the type of antifreeze required to use. They flushed the system still the same blows luke warm air Will not keep windshields clear during bad weather They say heater core needs replaced and not covered under warranty my thoughts how can heater core be clogged on a truck less than 2 years old and 80,000 miles have made several complaints can get exact dates of first incident and have receipt on flushing No one else besides dealer has ever worked on truck
Corrective Action:
my truck has approx. 80,000 have been dealing with the dealer for at 3 months he says the heater core is clogged do to the type of antifreeze required to use. They flushed the system still the same blows luke warm air Will not keep windshields clear during bad weather They say heater core needs replaced and not covered under warranty my thoughts how can heater core be clogged on a truck less than 2 years old and 80,000 miles have made several complaints can get exact dates of first incident and have receipt on flushing No one else besides dealer has ever worked on truck
Additional Notes:
my truck has approx. 80,000 have been dealing with the dealer for at 3 months he says the heater core is clogged do to the type of antifreeze required to use. They flushed the system still the same blows luke warm air Will not keep windshields clear during bad weather They say heater core needs replaced and not covered under warranty my thoughts how can heater core be clogged on a truck less than 2 years old and 80,000 miles have made several complaints can get exact dates of first incident and have receipt on flushing No one else besides dealer has ever worked on truck
Mfg Campaign: 11500770
Recall Date: Jan 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11495039
Recall Date: Nov 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11495039
Recall Date: Nov 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11495039
Recall Date: Nov 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Corrective Action:
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Additional Notes:
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Mfg Campaign: 11492443
Recall Date: Nov 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Corrective Action:
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Additional Notes:
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Mfg Campaign: 11492443
Recall Date: Nov 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
We had the left driver side rear tire crack in two different places on the outside while driving from AL to OK with a load of cattle. No air tire pressure warning from truck when tire deflated. Tire happened to quickly deflate right as we stopped for gas due to the cracks in sidewall. This tire would have blown out while we were driving and we could have lost truck, trailer, and cattle. It was luck we stopped for gas when we did. The right front tire has bubbles and is not holding pressure. The dealership told us if they bring it up to pressure it will blow out. Truck was bought in April 2021. Tires are Firestone Transforce LT285/60R/20 AT. These tires are dangerous, and we'd like them replaced. It makes me sick to my stomach to think what could have happened.
Corrective Action:
We had the left driver side rear tire crack in two different places on the outside while driving from AL to OK with a load of cattle. No air tire pressure warning from truck when tire deflated. Tire happened to quickly deflate right as we stopped for gas due to the cracks in sidewall. This tire would have blown out while we were driving and we could have lost truck, trailer, and cattle. It was luck we stopped for gas when we did. The right front tire has bubbles and is not holding pressure. The dealership told us if they bring it up to pressure it will blow out. Truck was bought in April 2021. Tires are Firestone Transforce LT285/60R/20 AT. These tires are dangerous, and we'd like them replaced. It makes me sick to my stomach to think what could have happened.
Additional Notes:
We had the left driver side rear tire crack in two different places on the outside while driving from AL to OK with a load of cattle. No air tire pressure warning from truck when tire deflated. Tire happened to quickly deflate right as we stopped for gas due to the cracks in sidewall. This tire would have blown out while we were driving and we could have lost truck, trailer, and cattle. It was luck we stopped for gas when we did. The right front tire has bubbles and is not holding pressure. The dealership told us if they bring it up to pressure it will blow out. Truck was bought in April 2021. Tires are Firestone Transforce LT285/60R/20 AT. These tires are dangerous, and we'd like them replaced. It makes me sick to my stomach to think what could have happened.
Mfg Campaign: 11482935
Recall Date: Sep 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Corrective Action:
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Additional Notes:
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Mfg Campaign: 11482571
Recall Date: Sep 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Corrective Action:
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Additional Notes:
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Mfg Campaign: 11482571
Recall Date: Sep 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
The truck comes with a factory installed TPMS. The system to constantly reporting an error where one or more tires is not reading correctly. I spoke to a tire shop who said the RAM is notorious for this but there is no know fix. Yesterday while towing an rv down the highway, as usual the TPMS system was reporting errors in tire reading. This morning, I wake up to find a tire that is completely flat and not helping to support the load.
Corrective Action:
The truck comes with a factory installed TPMS. The system to constantly reporting an error where one or more tires is not reading correctly. I spoke to a tire shop who said the RAM is notorious for this but there is no know fix. Yesterday while towing an rv down the highway, as usual the TPMS system was reporting errors in tire reading. This morning, I wake up to find a tire that is completely flat and not helping to support the load.
Additional Notes:
The truck comes with a factory installed TPMS. The system to constantly reporting an error where one or more tires is not reading correctly. I spoke to a tire shop who said the RAM is notorious for this but there is no know fix. Yesterday while towing an rv down the highway, as usual the TPMS system was reporting errors in tire reading. This morning, I wake up to find a tire that is completely flat and not helping to support the load.
Mfg Campaign: 11476483
Recall Date: Jul 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11475662
Recall Date: Jul 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11475662
Recall Date: Jul 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Corrective Action:
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Additional Notes:
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Mfg Campaign: 11462482
Recall Date: Apr 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Corrective Action:
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Additional Notes:
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Mfg Campaign: 11462482
Recall Date: Apr 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission’s light came on saying that it was heated. I parked as soon as possible and that’s when the flames were coming out of the hood. I did burned my hands trying to put out the fire with 3 fire extinguishers. I did not want my truck to burn. Now, the dealer is trying to say that they can’t get a conclusion of what started the fire. The truck smells like burned transmission fluid. I sent pictures of the truck to the dealer. There is a recall in February 2020 with the same problem that I had with my 2021 Ram. Prior to this incident, the truck did not have any warnings or lights on.
Corrective Action:
The transmission’s light came on saying that it was heated. I parked as soon as possible and that’s when the flames were coming out of the hood. I did burned my hands trying to put out the fire with 3 fire extinguishers. I did not want my truck to burn. Now, the dealer is trying to say that they can’t get a conclusion of what started the fire. The truck smells like burned transmission fluid. I sent pictures of the truck to the dealer. There is a recall in February 2020 with the same problem that I had with my 2021 Ram. Prior to this incident, the truck did not have any warnings or lights on.
Additional Notes:
The transmission’s light came on saying that it was heated. I parked as soon as possible and that’s when the flames were coming out of the hood. I did burned my hands trying to put out the fire with 3 fire extinguishers. I did not want my truck to burn. Now, the dealer is trying to say that they can’t get a conclusion of what started the fire. The truck smells like burned transmission fluid. I sent pictures of the truck to the dealer. There is a recall in February 2020 with the same problem that I had with my 2021 Ram. Prior to this incident, the truck did not have any warnings or lights on.
Mfg Campaign: 11457648
Recall Date: Mar 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the “failed state” should your agency wish to examine and confirm. This could very well result in a large scale safety recall.
Corrective Action:
On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the “failed state” should your agency wish to examine and confirm. This could very well result in a large scale safety recall.
Additional Notes:
On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the “failed state” should your agency wish to examine and confirm. This could very well result in a large scale safety recall.
Mfg Campaign: 11445820
Recall Date: Jan 1, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
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