Complaints & Recalls
Official Safety Recalls - Important!
41 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y99
Recall Date: Nov 24, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 2500, 3500, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the Solid State Intake Heater Grid Relay, which could result in a vehicle fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y08
Recall Date: Mar 11, 2021
Consumer Complaints
68 ComplaintsChrysler (fca Us, Llc)
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
Nexen Roadian HTX RH5 LT235 / 80 R 17. While driving down interstate and pulling a 21,000 lb GVWR fifth wheel trailer, the truck began vibrate. After stopping it appeared that the front passenger tire was out of round. This was confirmed after jacking up the vehicle. Suspect internal damage to the radials. The tire had a total of 16,600 miles on it. Tire had cold pressure of 80 psi and was just checked 4 days prior to the incident. Luckily, the issue was discovered prior to a catastrophic failure, so no damage or accident occured for this particular failure.
Corrective Action:
Nexen Roadian HTX RH5 LT235 / 80 R 17. While driving down interstate and pulling a 21,000 lb GVWR fifth wheel trailer, the truck began vibrate. After stopping it appeared that the front passenger tire was out of round. This was confirmed after jacking up the vehicle. Suspect internal damage to the radials. The tire had a total of 16,600 miles on it. Tire had cold pressure of 80 psi and was just checked 4 days prior to the incident. Luckily, the issue was discovered prior to a catastrophic failure, so no damage or accident occured for this particular failure.
Additional Notes:
Nexen Roadian HTX RH5 LT235 / 80 R 17. While driving down interstate and pulling a 21,000 lb GVWR fifth wheel trailer, the truck began vibrate. After stopping it appeared that the front passenger tire was out of round. This was confirmed after jacking up the vehicle. Suspect internal damage to the radials. The tire had a total of 16,600 miles on it. Tire had cold pressure of 80 psi and was just checked 4 days prior to the incident. Luckily, the issue was discovered prior to a catastrophic failure, so no damage or accident occured for this particular failure.
Mfg Campaign: 11668364
Recall Date: Jun 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Corrective Action:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Additional Notes:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Mfg Campaign: 11662300
Recall Date: May 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Corrective Action:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Additional Notes:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Mfg Campaign: 11662300
Recall Date: May 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Corrective Action:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Additional Notes:
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be replaced.
Mfg Campaign: 11662300
Recall Date: May 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
Nexen LT235/80R17 2 blow out's and one tire failure. factory installed tires. I have had 2 blowouts on the right front of my Ram 3500. I had discount tire unmount and re mount my spare on the blown-out tire wheel (for appearance purpose) so my spare is now another brand, the spare Nexen that replaced the blow out also blew out within ~2000 miles. I took the vehicle to Walts Live Oak Ram to inspect the vehicle for a cause of 2 tires blowing in the same position on the vehicle, they also checked the alignment and found nothing. yesterday [XXX] pulling a trailer to Jacksonville I noticed about 50 miles into the trip a slight shudder in the steering wheel and I pressed on. On the return trip the shudder in the steering was substantially profound and the driver side view mirror was bouncing up and down, the passenger side was not, and my hands were getting numb, I slowed to 50 from 70mph and continued, the shuddering eased but was clearly still there. today I took the truck to discount tire Lake city Fla. and asked them to replace the Nexen as I felt it was failing from looking at the tire and running my hand along the tread it didnt feel normal and the tire was hot compared to the passenger side. I asked discount to spin the Nexen on the balancer and they did, it confirmed the tire was failing and was unable to be balanced. the new tire cured the problem. the truck today clocked 37k miles to give you some perspective on mileage and primary use is for towing trailers, 42' 5th wheel, 16' box or flatbed trailer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
Nexen LT235/80R17 2 blow out's and one tire failure. factory installed tires. I have had 2 blowouts on the right front of my Ram 3500. I had discount tire unmount and re mount my spare on the blown-out tire wheel (for appearance purpose) so my spare is now another brand, the spare Nexen that replaced the blow out also blew out within ~2000 miles. I took the vehicle to Walts Live Oak Ram to inspect the vehicle for a cause of 2 tires blowing in the same position on the vehicle, they also checked the alignment and found nothing. yesterday [XXX] pulling a trailer to Jacksonville I noticed about 50 miles into the trip a slight shudder in the steering wheel and I pressed on. On the return trip the shudder in the steering was substantially profound and the driver side view mirror was bouncing up and down, the passenger side was not, and my hands were getting numb, I slowed to 50 from 70mph and continued, the shuddering eased but was clearly still there. today I took the truck to discount tire Lake city Fla. and asked them to replace the Nexen as I felt it was failing from looking at the tire and running my hand along the tread it didnt feel normal and the tire was hot compared to the passenger side. I asked discount to spin the Nexen on the balancer and they did, it confirmed the tire was failing and was unable to be balanced. the new tire cured the problem. the truck today clocked 37k miles to give you some perspective on mileage and primary use is for towing trailers, 42' 5th wheel, 16' box or flatbed trailer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
Nexen LT235/80R17 2 blow out's and one tire failure. factory installed tires. I have had 2 blowouts on the right front of my Ram 3500. I had discount tire unmount and re mount my spare on the blown-out tire wheel (for appearance purpose) so my spare is now another brand, the spare Nexen that replaced the blow out also blew out within ~2000 miles. I took the vehicle to Walts Live Oak Ram to inspect the vehicle for a cause of 2 tires blowing in the same position on the vehicle, they also checked the alignment and found nothing. yesterday [XXX] pulling a trailer to Jacksonville I noticed about 50 miles into the trip a slight shudder in the steering wheel and I pressed on. On the return trip the shudder in the steering was substantially profound and the driver side view mirror was bouncing up and down, the passenger side was not, and my hands were getting numb, I slowed to 50 from 70mph and continued, the shuddering eased but was clearly still there. today I took the truck to discount tire Lake city Fla. and asked them to replace the Nexen as I felt it was failing from looking at the tire and running my hand along the tread it didnt feel normal and the tire was hot compared to the passenger side. I asked discount to spin the Nexen on the balancer and they did, it confirmed the tire was failing and was unable to be balanced. the new tire cured the problem. the truck today clocked 37k miles to give you some perspective on mileage and primary use is for towing trailers, 42' 5th wheel, 16' box or flatbed trailer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11661886
Recall Date: May 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2021 Dodge Ram drivers side A-pillar handle is detaching due to failing plastic clips
Corrective Action:
2021 Dodge Ram drivers side A-pillar handle is detaching due to failing plastic clips
Additional Notes:
2021 Dodge Ram drivers side A-pillar handle is detaching due to failing plastic clips
Mfg Campaign: 11660034
Recall Date: May 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Driver power seat started moving forward on its own until it was all the way forward, would not move backwards with the button. It pinned my legs to the dash, preventing me from reaching the throttle or brake pedal
Corrective Action:
Driver power seat started moving forward on its own until it was all the way forward, would not move backwards with the button. It pinned my legs to the dash, preventing me from reaching the throttle or brake pedal
Additional Notes:
Driver power seat started moving forward on its own until it was all the way forward, would not move backwards with the button. It pinned my legs to the dash, preventing me from reaching the throttle or brake pedal
Mfg Campaign: 11652811
Recall Date: Apr 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The rear driver’s side and rear center seat belts no longer latch. When sliding the belt into the recepticle it fails to “click” or connect. The belt pulls right back out. It does not work at all, it is reproducible every time. The dealer will charge a lot of money to say that they ran diagnostics to tell me what is obvious, so I have not brought it in yet. This is a serious safety risk since the law requires passengers to wear seat belts for safety reasons and this basic safety equipment fails. The vehicle is less than 4 years old and the rear belts have not been used all the time as there were not always passengers. Also, there is no damage to them. I would like it fixed asap and believe the equipment is faulty since two of the three rear belts have failed.
Corrective Action:
The rear driver’s side and rear center seat belts no longer latch. When sliding the belt into the recepticle it fails to “click” or connect. The belt pulls right back out. It does not work at all, it is reproducible every time. The dealer will charge a lot of money to say that they ran diagnostics to tell me what is obvious, so I have not brought it in yet. This is a serious safety risk since the law requires passengers to wear seat belts for safety reasons and this basic safety equipment fails. The vehicle is less than 4 years old and the rear belts have not been used all the time as there were not always passengers. Also, there is no damage to them. I would like it fixed asap and believe the equipment is faulty since two of the three rear belts have failed.
Additional Notes:
The rear driver’s side and rear center seat belts no longer latch. When sliding the belt into the recepticle it fails to “click” or connect. The belt pulls right back out. It does not work at all, it is reproducible every time. The dealer will charge a lot of money to say that they ran diagnostics to tell me what is obvious, so I have not brought it in yet. This is a serious safety risk since the law requires passengers to wear seat belts for safety reasons and this basic safety equipment fails. The vehicle is less than 4 years old and the rear belts have not been used all the time as there were not always passengers. Also, there is no damage to them. I would like it fixed asap and believe the equipment is faulty since two of the three rear belts have failed.
Mfg Campaign: 11649373
Recall Date: Mar 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact stated that after starting the vehicle, the accelerator pedal was depressed, but the vehicle failed to drive forward or to reverse. The RPM was raised high, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced; however, the parts were on backorder. The failure recurred, and the vehicle was towed to the farm. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 64,000.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact stated that after starting the vehicle, the accelerator pedal was depressed, but the vehicle failed to drive forward or to reverse. The RPM was raised high, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced; however, the parts were on backorder. The failure recurred, and the vehicle was towed to the farm. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 64,000.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact stated that after starting the vehicle, the accelerator pedal was depressed, but the vehicle failed to drive forward or to reverse. The RPM was raised high, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced; however, the parts were on backorder. The failure recurred, and the vehicle was towed to the farm. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 64,000.
Mfg Campaign: 11644514
Recall Date: Feb 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Left blinker does not cancel after left turn 60% of the time causing other vehicles to pull out in front of me almost causing accidents
Corrective Action:
Left blinker does not cancel after left turn 60% of the time causing other vehicles to pull out in front of me almost causing accidents
Additional Notes:
Left blinker does not cancel after left turn 60% of the time causing other vehicles to pull out in front of me almost causing accidents
Mfg Campaign: 11640118
Recall Date: Feb 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Hydraulic roller lifter failure.
Corrective Action:
Hydraulic roller lifter failure.
Additional Notes:
Hydraulic roller lifter failure.
Mfg Campaign: 11632310
Recall Date: Dec 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact stated while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. The contact inspected the vehicle and cleaned the oil pan. The contact determined that the fluid was not coming from the oil pan. The contact inspected the transmission dip stick and determined that the leaking fluid was coming from the transmission fluid reservoir. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall; however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact stated while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. The contact inspected the vehicle and cleaned the oil pan. The contact determined that the fluid was not coming from the oil pan. The contact inspected the transmission dip stick and determined that the leaking fluid was coming from the transmission fluid reservoir. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall; however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact stated while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. The contact inspected the vehicle and cleaned the oil pan. The contact determined that the fluid was not coming from the oil pan. The contact inspected the transmission dip stick and determined that the leaking fluid was coming from the transmission fluid reservoir. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall; however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11617584
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Well traveling up a hill the transmission locked up shut the truck down had to hold the brakes to keep for rolling Backwards got the truck in park was able to restart it put it back in gear The transmission started making A loud grinding noise slammed in to gear really hard when I put it back in to drive then it Was it like it went into neutral again? Then it slammed into gear again was able to get the truck off the road and it Kept making the loud grinding and locking up then going into Neutral again.
Corrective Action:
Well traveling up a hill the transmission locked up shut the truck down had to hold the brakes to keep for rolling Backwards got the truck in park was able to restart it put it back in gear The transmission started making A loud grinding noise slammed in to gear really hard when I put it back in to drive then it Was it like it went into neutral again? Then it slammed into gear again was able to get the truck off the road and it Kept making the loud grinding and locking up then going into Neutral again.
Additional Notes:
Well traveling up a hill the transmission locked up shut the truck down had to hold the brakes to keep for rolling Backwards got the truck in park was able to restart it put it back in gear The transmission started making A loud grinding noise slammed in to gear really hard when I put it back in to drive then it Was it like it went into neutral again? Then it slammed into gear again was able to get the truck off the road and it Kept making the loud grinding and locking up then going into Neutral again.
Mfg Campaign: 11607655
Recall Date: Aug 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Ram 3500. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The contact pulled over to the side of the road and an independent mechanic briefly inspected the vehicle and informed the contact to refill the coolant reservoir. The contact refilled the reservoir and after driving for approximately thirteen minutes, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed that the EGR cooler and EGR valve needed to be replaced. The vehicle was not repaired. The contact related the failure with Emissions Recall: VB6 (Diesel Engine Calibration); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
Corrective Action:
The contact owns a 2021 Ram 3500. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The contact pulled over to the side of the road and an independent mechanic briefly inspected the vehicle and informed the contact to refill the coolant reservoir. The contact refilled the reservoir and after driving for approximately thirteen minutes, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed that the EGR cooler and EGR valve needed to be replaced. The vehicle was not repaired. The contact related the failure with Emissions Recall: VB6 (Diesel Engine Calibration); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
Additional Notes:
The contact owns a 2021 Ram 3500. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The contact pulled over to the side of the road and an independent mechanic briefly inspected the vehicle and informed the contact to refill the coolant reservoir. The contact refilled the reservoir and after driving for approximately thirteen minutes, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed that the EGR cooler and EGR valve needed to be replaced. The vehicle was not repaired. The contact related the failure with Emissions Recall: VB6 (Diesel Engine Calibration); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
Mfg Campaign: 11595764
Recall Date: Jun 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
There exist a defect which is common through multiple years with RAM that have the Cummins 6.7L diesel engine. The problem is the heater bolt in intake system. When this fails it falls into intake and proceeds into piston which requires engine rebuild. Unfortunately the same part is put back in causing repeat. Solution Banks Monster Ram Intake system. Many, many owners over years have experienced loss of vehicle in both new and older models. Engine lock up can cause loss of steering and worse on highways.
Corrective Action:
There exist a defect which is common through multiple years with RAM that have the Cummins 6.7L diesel engine. The problem is the heater bolt in intake system. When this fails it falls into intake and proceeds into piston which requires engine rebuild. Unfortunately the same part is put back in causing repeat. Solution Banks Monster Ram Intake system. Many, many owners over years have experienced loss of vehicle in both new and older models. Engine lock up can cause loss of steering and worse on highways.
Additional Notes:
There exist a defect which is common through multiple years with RAM that have the Cummins 6.7L diesel engine. The problem is the heater bolt in intake system. When this fails it falls into intake and proceeds into piston which requires engine rebuild. Unfortunately the same part is put back in causing repeat. Solution Banks Monster Ram Intake system. Many, many owners over years have experienced loss of vehicle in both new and older models. Engine lock up can cause loss of steering and worse on highways.
Mfg Campaign: 11588657
Recall Date: May 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On [XXX] while I was driving in Reno Nevada with the truck without warning smoke started to come out of the hood, fluid was coming out from under truck, fire department came made sure fire was extinguished, vehicle towed to Dolan Dodge Ram Fiat in Reno Nevada. It was determined that the fire was caused but the recall issues, case was opened with Ram and as of today 5/13/2024 Ram has not repaired the truck and the dealership has told me that the Manufacturer has yet to respond or communicate with them. This coming July it will be one year since the incident, I have loss income, and I have continued to make payments to the bank on the truck, I contacted Ram directly where they had to open a new can but no resolution given. Per the dealer they tell me that they have the parts but they can't fix until the manufacturer tells them to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while I was driving in Reno Nevada with the truck without warning smoke started to come out of the hood, fluid was coming out from under truck, fire department came made sure fire was extinguished, vehicle towed to Dolan Dodge Ram Fiat in Reno Nevada. It was determined that the fire was caused but the recall issues, case was opened with Ram and as of today 5/13/2024 Ram has not repaired the truck and the dealership has told me that the Manufacturer has yet to respond or communicate with them. This coming July it will be one year since the incident, I have loss income, and I have continued to make payments to the bank on the truck, I contacted Ram directly where they had to open a new can but no resolution given. Per the dealer they tell me that they have the parts but they can't fix until the manufacturer tells them to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while I was driving in Reno Nevada with the truck without warning smoke started to come out of the hood, fluid was coming out from under truck, fire department came made sure fire was extinguished, vehicle towed to Dolan Dodge Ram Fiat in Reno Nevada. It was determined that the fire was caused but the recall issues, case was opened with Ram and as of today 5/13/2024 Ram has not repaired the truck and the dealership has told me that the Manufacturer has yet to respond or communicate with them. This coming July it will be one year since the incident, I have loss income, and I have continued to make payments to the bank on the truck, I contacted Ram directly where they had to open a new can but no resolution given. Per the dealer they tell me that they have the parts but they can't fix until the manufacturer tells them to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11588582
Recall Date: May 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Catastrophic lifter failure. Was able to safely deliver vehicle to dealership service department. If not handled properly, engine failure could occur while driving and hurt/kill someone.
Corrective Action:
Catastrophic lifter failure. Was able to safely deliver vehicle to dealership service department. If not handled properly, engine failure could occur while driving and hurt/kill someone.
Additional Notes:
Catastrophic lifter failure. Was able to safely deliver vehicle to dealership service department. If not handled properly, engine failure could occur while driving and hurt/kill someone.
Mfg Campaign: 11585369
Recall Date: Apr 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Interior grab handle came off, very important in loading older and handicapped people, may cause them to fall out of vehicle
Corrective Action:
Interior grab handle came off, very important in loading older and handicapped people, may cause them to fall out of vehicle
Additional Notes:
Interior grab handle came off, very important in loading older and handicapped people, may cause them to fall out of vehicle
Mfg Campaign: 11582050
Recall Date: Apr 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
After a recall was "repaired" prior to our purchase, the right wheel came off on the interstate, after the lugs sheered off.
Corrective Action:
After a recall was "repaired" prior to our purchase, the right wheel came off on the interstate, after the lugs sheered off.
Additional Notes:
After a recall was "repaired" prior to our purchase, the right wheel came off on the interstate, after the lugs sheered off.
Mfg Campaign: 11575525
Recall Date: Mar 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After a recall was "repaired" prior to our purchase, the right wheel came off on the interstate, after the lugs sheered off.
Corrective Action:
After a recall was "repaired" prior to our purchase, the right wheel came off on the interstate, after the lugs sheered off.
Additional Notes:
After a recall was "repaired" prior to our purchase, the right wheel came off on the interstate, after the lugs sheered off.
Mfg Campaign: 11575525
Recall Date: Mar 5, 2024
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