Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Consumer Complaints
962 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The stereo malfunctioned on several occasions, I have taken it to the dealer and had a new stereo put in. My safety was at risk because the radio started jumping from station to station and calling people in my contact list. All of these increased concerns and my driving was impacted. This made it impossible to drive safely due to this issue. I had to pull over each time and disconnect my Bluetooth and unplug my phone for hands free driving. This issue caused a very unsafe and distracted event. Yes this has been confirmed. It has not been inspected by the police; this is a huge issue with these trucks there are several complaints that have been turned in. There were no warnings. The radio would work fine and then start going off on a tangent, there is no way to even turn off the radio to prevent this from happening. This needs to be covered by Dodge Ram, this issue is unsafe and could cause an accident.
Corrective Action:
The stereo malfunctioned on several occasions, I have taken it to the dealer and had a new stereo put in. My safety was at risk because the radio started jumping from station to station and calling people in my contact list. All of these increased concerns and my driving was impacted. This made it impossible to drive safely due to this issue. I had to pull over each time and disconnect my Bluetooth and unplug my phone for hands free driving. This issue caused a very unsafe and distracted event. Yes this has been confirmed. It has not been inspected by the police; this is a huge issue with these trucks there are several complaints that have been turned in. There were no warnings. The radio would work fine and then start going off on a tangent, there is no way to even turn off the radio to prevent this from happening. This needs to be covered by Dodge Ram, this issue is unsafe and could cause an accident.
Additional Notes:
The stereo malfunctioned on several occasions, I have taken it to the dealer and had a new stereo put in. My safety was at risk because the radio started jumping from station to station and calling people in my contact list. All of these increased concerns and my driving was impacted. This made it impossible to drive safely due to this issue. I had to pull over each time and disconnect my Bluetooth and unplug my phone for hands free driving. This issue caused a very unsafe and distracted event. Yes this has been confirmed. It has not been inspected by the police; this is a huge issue with these trucks there are several complaints that have been turned in. There were no warnings. The radio would work fine and then start going off on a tangent, there is no way to even turn off the radio to prevent this from happening. This needs to be covered by Dodge Ram, this issue is unsafe and could cause an accident.
Mfg Campaign: 11662038
Recall Date: May 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11660322
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
vehicle intermittently sets check engine light for code p0871 and causes truck to go into a limp mode and a 4th gear start only. I have notice online this issue going on for years on Ram trucks with no recall. The light will go off and store code but dealers will not address if light is not on. If truck set code with not at moment effect I could see, however what happens can occur during driving and feel it creates an unsafe condition.
Corrective Action:
vehicle intermittently sets check engine light for code p0871 and causes truck to go into a limp mode and a 4th gear start only. I have notice online this issue going on for years on Ram trucks with no recall. The light will go off and store code but dealers will not address if light is not on. If truck set code with not at moment effect I could see, however what happens can occur during driving and feel it creates an unsafe condition.
Additional Notes:
vehicle intermittently sets check engine light for code p0871 and causes truck to go into a limp mode and a 4th gear start only. I have notice online this issue going on for years on Ram trucks with no recall. The light will go off and store code but dealers will not address if light is not on. If truck set code with not at moment effect I could see, however what happens can occur during driving and feel it creates an unsafe condition.
Mfg Campaign: 11660185
Recall Date: May 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Corrective Action:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Additional Notes:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Mfg Campaign: 11659873
Recall Date: May 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Corrective Action:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Additional Notes:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Mfg Campaign: 11659873
Recall Date: May 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Corrective Action:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Additional Notes:
On May 3, 2025, while driving my 2018 RAM 2500 with approximately 46,000 miles, the check engine light came on and the engine immediately experienced a significant loss of power. The vehicle entered a limp mode condition, drastically reducing speed and acceleration. I was forced to pull into a nearby business as the truck could not maintain safe highway speeds, creating a traffic hazard and contributing to congestion. The vehicle was diagnosed by a repair facility as having a failed turbo actuator, a critical component in regulating turbo boost and engine power delivery. After researching this issue, I have found numerous similar complaints and reports from other RAM truck owners on various owner forums and websites, indicating this may be a recurring and potentially widespread defect in these vehicles. Given that this failure occurred at relatively low mileage, caused a hazardous driving condition, and seems to be a commonly reported problem, I believe this issue warrants investigation by NHTSA for potential safety risks and manufacturer accountability. No injuries or property damage occurred, but the incident posed a significant safety risk to myself and other drivers.
Mfg Campaign: 11659873
Recall Date: May 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
There is a recall for the brake HCU, but parts are not available. RAM won't fix. ABS warning light and traction control lights are on, and flash along with warning buzzer chime. Unacceptable. This has been going on for 4 months.
Corrective Action:
There is a recall for the brake HCU, but parts are not available. RAM won't fix. ABS warning light and traction control lights are on, and flash along with warning buzzer chime. Unacceptable. This has been going on for 4 months.
Additional Notes:
There is a recall for the brake HCU, but parts are not available. RAM won't fix. ABS warning light and traction control lights are on, and flash along with warning buzzer chime. Unacceptable. This has been going on for 4 months.
Mfg Campaign: 11660082
Recall Date: May 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The turbo actuator quit working at 103,000 miles. Loss of power. Took to Dodge dealer in Bartlesville Oklahoma to fix. I bought an extended warranty but it wouldn’t cover the cost because I have a flatbed. Out $7,500. I noticed they recalled this part on the 2015 and they need to on the 2018.
Corrective Action:
The turbo actuator quit working at 103,000 miles. Loss of power. Took to Dodge dealer in Bartlesville Oklahoma to fix. I bought an extended warranty but it wouldn’t cover the cost because I have a flatbed. Out $7,500. I noticed they recalled this part on the 2015 and they need to on the 2018.
Additional Notes:
The turbo actuator quit working at 103,000 miles. Loss of power. Took to Dodge dealer in Bartlesville Oklahoma to fix. I bought an extended warranty but it wouldn’t cover the cost because I have a flatbed. Out $7,500. I noticed they recalled this part on the 2015 and they need to on the 2018.
Mfg Campaign: 11655691
Recall Date: Apr 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the electronic stability control and traction control systems warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the electronic stability control and traction control systems warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the electronic stability control and traction control systems warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.
Mfg Campaign: 11654966
Recall Date: Apr 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS PUMP Failed on 09/03/22. ABS light constantly coming on and off and dinging had it repaired on 10/21/22 had to wait for part, was charged 930.00 ABS FAILED 2ND TIME ABS Light constantly going on and off and dinging ON 1/31/25, Received recall C4B/NHTSA 24-896 on 01/13/25 in mail. Ferman Dodge of new port Richey refused to cover it, and their recall center refused to cover it or reimburse me. I had it replaced a second time on 4/11/25 had to wait for the part to come in. They are not honoring the recall which has been under investigation by NHTSA since 2021. So, I have been charged 2 time, another 957.00 and the second time the truck had not even been driven 30000 miles since last repair. So, every 30 to 40 thousand miles the abs pump fails possibly causing the brakes to malfunction. They are also saying that it was repaired on 12/05/25, Truck was not in for service on that date, see attachments,
Corrective Action:
ABS PUMP Failed on 09/03/22. ABS light constantly coming on and off and dinging had it repaired on 10/21/22 had to wait for part, was charged 930.00 ABS FAILED 2ND TIME ABS Light constantly going on and off and dinging ON 1/31/25, Received recall C4B/NHTSA 24-896 on 01/13/25 in mail. Ferman Dodge of new port Richey refused to cover it, and their recall center refused to cover it or reimburse me. I had it replaced a second time on 4/11/25 had to wait for the part to come in. They are not honoring the recall which has been under investigation by NHTSA since 2021. So, I have been charged 2 time, another 957.00 and the second time the truck had not even been driven 30000 miles since last repair. So, every 30 to 40 thousand miles the abs pump fails possibly causing the brakes to malfunction. They are also saying that it was repaired on 12/05/25, Truck was not in for service on that date, see attachments,
Additional Notes:
ABS PUMP Failed on 09/03/22. ABS light constantly coming on and off and dinging had it repaired on 10/21/22 had to wait for part, was charged 930.00 ABS FAILED 2ND TIME ABS Light constantly going on and off and dinging ON 1/31/25, Received recall C4B/NHTSA 24-896 on 01/13/25 in mail. Ferman Dodge of new port Richey refused to cover it, and their recall center refused to cover it or reimburse me. I had it replaced a second time on 4/11/25 had to wait for the part to come in. They are not honoring the recall which has been under investigation by NHTSA since 2021. So, I have been charged 2 time, another 957.00 and the second time the truck had not even been driven 30000 miles since last repair. So, every 30 to 40 thousand miles the abs pump fails possibly causing the brakes to malfunction. They are also saying that it was repaired on 12/05/25, Truck was not in for service on that date, see attachments,
Mfg Campaign: 11655098
Recall Date: Apr 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that there were lights blinking with an abnormal buzzing sound coming from the vehicle. The contact stated that while driving at approximately 40 MPH, the brake pedal was inadvertently depressed, and the rear end shifted. The ABS warning light illuminated, and a notification warning buzzed for approximately 20 minutes. The vehicle was taken to a dealer, where the failure was linked to the unrepaired recall. The contact stated that the part for the recall repair was not yet available, but parts were ordered. The contact stated that the dealer received the parts, but the parts were incorrect. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised the contact to contact the dealer to schedule the repair. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that there were lights blinking with an abnormal buzzing sound coming from the vehicle. The contact stated that while driving at approximately 40 MPH, the brake pedal was inadvertently depressed, and the rear end shifted. The ABS warning light illuminated, and a notification warning buzzed for approximately 20 minutes. The vehicle was taken to a dealer, where the failure was linked to the unrepaired recall. The contact stated that the part for the recall repair was not yet available, but parts were ordered. The contact stated that the dealer received the parts, but the parts were incorrect. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised the contact to contact the dealer to schedule the repair. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that there were lights blinking with an abnormal buzzing sound coming from the vehicle. The contact stated that while driving at approximately 40 MPH, the brake pedal was inadvertently depressed, and the rear end shifted. The ABS warning light illuminated, and a notification warning buzzed for approximately 20 minutes. The vehicle was taken to a dealer, where the failure was linked to the unrepaired recall. The contact stated that the part for the recall repair was not yet available, but parts were ordered. The contact stated that the dealer received the parts, but the parts were incorrect. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised the contact to contact the dealer to schedule the repair. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
Mfg Campaign: 11654493
Recall Date: Apr 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact stated while driving 65 MPH, the ABS warning light illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 34,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact stated while driving 65 MPH, the ABS warning light illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 34,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact stated while driving 65 MPH, the ABS warning light illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 34,000. VIN tool confirms parts not available.
Mfg Campaign: 11653425
Recall Date: Apr 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the ABS and traction control warning lights were illuminated, and the vehicle was braking erratically while driving at various speeds. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the ABS and traction control warning lights were illuminated, and the vehicle was braking erratically while driving at various speeds. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the ABS and traction control warning lights were illuminated, and the vehicle was braking erratically while driving at various speeds. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.
Mfg Campaign: 11653428
Recall Date: Apr 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The hydraulic control unit has been on recall since December 2024, I been to the dealer several times a they told me they do not have a remedy for the problem and they do not know if or when they will have a solution for the problem. Now I have a Check engine,ABS, and the eletronic stability control light on. The deler told the lights are on due to the HCU is bad. But they did give me a solution for the repairs
Corrective Action:
The hydraulic control unit has been on recall since December 2024, I been to the dealer several times a they told me they do not have a remedy for the problem and they do not know if or when they will have a solution for the problem. Now I have a Check engine,ABS, and the eletronic stability control light on. The deler told the lights are on due to the HCU is bad. But they did give me a solution for the repairs
Additional Notes:
The hydraulic control unit has been on recall since December 2024, I been to the dealer several times a they told me they do not have a remedy for the problem and they do not know if or when they will have a solution for the problem. Now I have a Check engine,ABS, and the eletronic stability control light on. The deler told the lights are on due to the HCU is bad. But they did give me a solution for the repairs
Mfg Campaign: 11652809
Recall Date: Apr 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact stated while driving 40 MPH and depressing the brake pedal, the vehicle failed to respond. The ABS and the traction control warning lights were illuminated, and a chime sounded. The contact was able to drive the vehicle to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS failure. The contact stated that the vehicle was repaired under an unknown recall two years ago, and the contact was provided reimbursement for a related repair. The local dealer was contacted and confirmed that the vehicle was previously repaired under an unknown recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,100.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact stated while driving 40 MPH and depressing the brake pedal, the vehicle failed to respond. The ABS and the traction control warning lights were illuminated, and a chime sounded. The contact was able to drive the vehicle to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS failure. The contact stated that the vehicle was repaired under an unknown recall two years ago, and the contact was provided reimbursement for a related repair. The local dealer was contacted and confirmed that the vehicle was previously repaired under an unknown recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,100.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact stated while driving 40 MPH and depressing the brake pedal, the vehicle failed to respond. The ABS and the traction control warning lights were illuminated, and a chime sounded. The contact was able to drive the vehicle to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS failure. The contact stated that the vehicle was repaired under an unknown recall two years ago, and the contact was provided reimbursement for a related repair. The local dealer was contacted and confirmed that the vehicle was previously repaired under an unknown recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,100.
Mfg Campaign: 11652513
Recall Date: Apr 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact stated while his neighbor was driving the vehicle at an undisclosed speed, the cruise control disengaged unintendedly. The ABS warning light and the traction control warning light were illuminated. Additionally, the contact stated that the failure had recurred while driving 65 MPH and while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the HCU had failed and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The contact stated that the failure persisted while driving. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure through email. The failure mileage was approximately 6,500.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact stated while his neighbor was driving the vehicle at an undisclosed speed, the cruise control disengaged unintendedly. The ABS warning light and the traction control warning light were illuminated. Additionally, the contact stated that the failure had recurred while driving 65 MPH and while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the HCU had failed and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The contact stated that the failure persisted while driving. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure through email. The failure mileage was approximately 6,500.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact stated while his neighbor was driving the vehicle at an undisclosed speed, the cruise control disengaged unintendedly. The ABS warning light and the traction control warning light were illuminated. Additionally, the contact stated that the failure had recurred while driving 65 MPH and while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the HCU had failed and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The contact stated that the failure persisted while driving. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure through email. The failure mileage was approximately 6,500.
Mfg Campaign: 11652016
Recall Date: Apr 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
Corrective Action:
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
Additional Notes:
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
Mfg Campaign: 11651250
Recall Date: Mar 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
Corrective Action:
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
Additional Notes:
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
Mfg Campaign: 11651250
Recall Date: Mar 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11650075
Recall Date: Mar 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On March 3rd, This dealership replaced the stop sale safety recall on our Commercial vehicle (C4B) with a part that was not created for our truck. This resulted in hydraulic brake fluid spewing out of the HCU all over significant areas under the hood, including the ABS Module and wiring. Upon realizing the HCU was spewing hydraulic brake fluid, we brought the truck back on March 7th, and again, the dealership replaced the HCU with the incorrect part (but assuring us it was the actual part for this specific recall) and Sam (service advisor) told us they would also be replacing the ABS Module and the wiring associated, as the ABS module had also been recently replaced and was still covered under warranty. When we received the car back, Sam (service advisor) explained that they would like the truck back at a later date to replace the wiring - that they have already replaced the ABS module so we will still see the ABS light, but only because the wiring needs to be redone. We picked up our truck on Friday March 8th, and when my fiancé began his route on [XXX] with his trailer attached, he made it about 20 miles before his truck completely shut down mid-drive while on a busy road- forcing him to have to coast over a 4 lane roadway and into a ditch avoiding collision of oncoming traffic with his trailer and equipment attached. We discovered that the mechanics had fraudulently replaced our HCU with another trucks HCU and had to force the recall through Mopar's reimbursement process, as it was rejected multiple times because the remedy is not currently available therefore unable to be completed. I have attached the full story in a PDF document for further information. Phone: [XXX] Email: [XXX] contact me for any information you may need in addition to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On March 3rd, This dealership replaced the stop sale safety recall on our Commercial vehicle (C4B) with a part that was not created for our truck. This resulted in hydraulic brake fluid spewing out of the HCU all over significant areas under the hood, including the ABS Module and wiring. Upon realizing the HCU was spewing hydraulic brake fluid, we brought the truck back on March 7th, and again, the dealership replaced the HCU with the incorrect part (but assuring us it was the actual part for this specific recall) and Sam (service advisor) told us they would also be replacing the ABS Module and the wiring associated, as the ABS module had also been recently replaced and was still covered under warranty. When we received the car back, Sam (service advisor) explained that they would like the truck back at a later date to replace the wiring - that they have already replaced the ABS module so we will still see the ABS light, but only because the wiring needs to be redone. We picked up our truck on Friday March 8th, and when my fiancé began his route on [XXX] with his trailer attached, he made it about 20 miles before his truck completely shut down mid-drive while on a busy road- forcing him to have to coast over a 4 lane roadway and into a ditch avoiding collision of oncoming traffic with his trailer and equipment attached. We discovered that the mechanics had fraudulently replaced our HCU with another trucks HCU and had to force the recall through Mopar's reimbursement process, as it was rejected multiple times because the remedy is not currently available therefore unable to be completed. I have attached the full story in a PDF document for further information. Phone: [XXX] Email: [XXX] contact me for any information you may need in addition to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On March 3rd, This dealership replaced the stop sale safety recall on our Commercial vehicle (C4B) with a part that was not created for our truck. This resulted in hydraulic brake fluid spewing out of the HCU all over significant areas under the hood, including the ABS Module and wiring. Upon realizing the HCU was spewing hydraulic brake fluid, we brought the truck back on March 7th, and again, the dealership replaced the HCU with the incorrect part (but assuring us it was the actual part for this specific recall) and Sam (service advisor) told us they would also be replacing the ABS Module and the wiring associated, as the ABS module had also been recently replaced and was still covered under warranty. When we received the car back, Sam (service advisor) explained that they would like the truck back at a later date to replace the wiring - that they have already replaced the ABS module so we will still see the ABS light, but only because the wiring needs to be redone. We picked up our truck on Friday March 8th, and when my fiancé began his route on [XXX] with his trailer attached, he made it about 20 miles before his truck completely shut down mid-drive while on a busy road- forcing him to have to coast over a 4 lane roadway and into a ditch avoiding collision of oncoming traffic with his trailer and equipment attached. We discovered that the mechanics had fraudulently replaced our HCU with another trucks HCU and had to force the recall through Mopar's reimbursement process, as it was rejected multiple times because the remedy is not currently available therefore unable to be completed. I have attached the full story in a PDF document for further information. Phone: [XXX] Email: [XXX] contact me for any information you may need in addition to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649054
Recall Date: Mar 18, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury