Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T51
Recall Date: Sep 12, 2017
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 10, 2017
Consumer Complaints
361 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
REAR END OF VEHICLE SHAKES 40MPH PLUS AND GETS WORSE THE FASTER YOU GO. RAM DEALER SAYS THIS IS HOW THE TRUCK IS SUPPOSE TO RUN.
Corrective Action:
REAR END OF VEHICLE SHAKES 40MPH PLUS AND GETS WORSE THE FASTER YOU GO. RAM DEALER SAYS THIS IS HOW THE TRUCK IS SUPPOSE TO RUN.
Additional Notes:
REAR END OF VEHICLE SHAKES 40MPH PLUS AND GETS WORSE THE FASTER YOU GO. RAM DEALER SAYS THIS IS HOW THE TRUCK IS SUPPOSE TO RUN.
Mfg Campaign: 11268825
Recall Date: Oct 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING
Corrective Action:
I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING
Additional Notes:
I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING
Mfg Campaign: 11266862
Recall Date: Oct 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING
Corrective Action:
I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING
Additional Notes:
I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING
Mfg Campaign: 11266862
Recall Date: Oct 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.
Corrective Action:
CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.
Additional Notes:
CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.
Mfg Campaign: 11266615
Recall Date: Oct 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.
Corrective Action:
CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.
Additional Notes:
CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.
Mfg Campaign: 11266615
Recall Date: Oct 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FIRESTONE TRANSFORCE AT TIRES, SIZE: 285/60/R20 (NA). WHILE DRIVING 65 MPH, THE REAR PASSENGER TIRE EXPLODED INTO PIECES WITHOUT WARNING. THE CONTACT BRIEFLY LOST CONTROL OF THE VEHICLE, BUT WAS ABLE TO PULL OVER. THE CONTACT WAS ABLE TO PLACE THE SPARE TIRE ON THE VEHICLE AFTER THE FAILURE. THE CONTACT NOTIFIED LARRY H. MILLER DODGE RAM TUCSON (4220 E 22ND ST, TUCSON, AZ 85711, 520-395-9311) AND WAS INFORMED TO TAKE THE VEHICLE TO A FIRESTONE DEALER. WHEN THE CONTACT TOOK THE VEHICLE TO FIRESTONE, HE WAS INFORMED THAT SINCE HE DID NOT PURCHASE THE TIRES DIRECTLY FROM FIRESTONE, THEY COULD NOT ASSIST. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 15,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FIRESTONE TRANSFORCE AT TIRES, SIZE: 285/60/R20 (NA). WHILE DRIVING 65 MPH, THE REAR PASSENGER TIRE EXPLODED INTO PIECES WITHOUT WARNING. THE CONTACT BRIEFLY LOST CONTROL OF THE VEHICLE, BUT WAS ABLE TO PULL OVER. THE CONTACT WAS ABLE TO PLACE THE SPARE TIRE ON THE VEHICLE AFTER THE FAILURE. THE CONTACT NOTIFIED LARRY H. MILLER DODGE RAM TUCSON (4220 E 22ND ST, TUCSON, AZ 85711, 520-395-9311) AND WAS INFORMED TO TAKE THE VEHICLE TO A FIRESTONE DEALER. WHEN THE CONTACT TOOK THE VEHICLE TO FIRESTONE, HE WAS INFORMED THAT SINCE HE DID NOT PURCHASE THE TIRES DIRECTLY FROM FIRESTONE, THEY COULD NOT ASSIST. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 15,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FIRESTONE TRANSFORCE AT TIRES, SIZE: 285/60/R20 (NA). WHILE DRIVING 65 MPH, THE REAR PASSENGER TIRE EXPLODED INTO PIECES WITHOUT WARNING. THE CONTACT BRIEFLY LOST CONTROL OF THE VEHICLE, BUT WAS ABLE TO PULL OVER. THE CONTACT WAS ABLE TO PLACE THE SPARE TIRE ON THE VEHICLE AFTER THE FAILURE. THE CONTACT NOTIFIED LARRY H. MILLER DODGE RAM TUCSON (4220 E 22ND ST, TUCSON, AZ 85711, 520-395-9311) AND WAS INFORMED TO TAKE THE VEHICLE TO A FIRESTONE DEALER. WHEN THE CONTACT TOOK THE VEHICLE TO FIRESTONE, HE WAS INFORMED THAT SINCE HE DID NOT PURCHASE THE TIRES DIRECTLY FROM FIRESTONE, THEY COULD NOT ASSIST. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 15,500.
Mfg Campaign: 11265477
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS:RIM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 3500. AFTER A TRAFFIC STOP ON THE HIGHWAY, THE CONTACT WAS INFORMED BY THE STATE TROOPER THAT THE FRONT PASSENGER SIDE RIM WAS FRACTURED. THE CONTACT COULD NOT RECALL MAKING CONTACT WITH A CURB OR A POT HOLE THAT WOULD HAVE CAUSED THE RIM TO FRACTURE. THE FRACTURE WAS BETWEEN 3-6 INCHES. THE RIM WAS STILL ABLE TO CONTAIN 70 PSI OF TIRE PRESSURE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. FRIENDLY DODGE CHRYSLER JEEP INC (LOCATED AT 2499 NY-14A, PENN YAN, NY 14527, (315) 531-8563) WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE RIM WAS OUT OF WARRANTY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V499000 (WHEELS). THE CONTACT STATED THAT THE WHEELS WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 3500. AFTER A TRAFFIC STOP ON THE HIGHWAY, THE CONTACT WAS INFORMED BY THE STATE TROOPER THAT THE FRONT PASSENGER SIDE RIM WAS FRACTURED. THE CONTACT COULD NOT RECALL MAKING CONTACT WITH A CURB OR A POT HOLE THAT WOULD HAVE CAUSED THE RIM TO FRACTURE. THE FRACTURE WAS BETWEEN 3-6 INCHES. THE RIM WAS STILL ABLE TO CONTAIN 70 PSI OF TIRE PRESSURE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. FRIENDLY DODGE CHRYSLER JEEP INC (LOCATED AT 2499 NY-14A, PENN YAN, NY 14527, (315) 531-8563) WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE RIM WAS OUT OF WARRANTY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V499000 (WHEELS). THE CONTACT STATED THAT THE WHEELS WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 3500. AFTER A TRAFFIC STOP ON THE HIGHWAY, THE CONTACT WAS INFORMED BY THE STATE TROOPER THAT THE FRONT PASSENGER SIDE RIM WAS FRACTURED. THE CONTACT COULD NOT RECALL MAKING CONTACT WITH A CURB OR A POT HOLE THAT WOULD HAVE CAUSED THE RIM TO FRACTURE. THE FRACTURE WAS BETWEEN 3-6 INCHES. THE RIM WAS STILL ABLE TO CONTAIN 70 PSI OF TIRE PRESSURE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. FRIENDLY DODGE CHRYSLER JEEP INC (LOCATED AT 2499 NY-14A, PENN YAN, NY 14527, (315) 531-8563) WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE RIM WAS OUT OF WARRANTY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V499000 (WHEELS). THE CONTACT STATED THAT THE WHEELS WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Mfg Campaign: 11252394
Recall Date: Aug 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.
Corrective Action:
PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.
Additional Notes:
PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.
Mfg Campaign: 11245736
Recall Date: Aug 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.
Corrective Action:
PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.
Additional Notes:
PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.
Mfg Campaign: 11245736
Recall Date: Aug 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FOUR NEXEN ROADIAN HT TIRES, SIZE: 235/80/17 (NA). WHILE DRIVING, THE FRONT PASSENGER TIRE SEPARATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TIRE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE TIRE FAILURE MILEAGE WAS 15,540 AND THE VEHICLE FAILURE MILEAGE WAS 17,000. THE VIN AND DOT NUMBER WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FOUR NEXEN ROADIAN HT TIRES, SIZE: 235/80/17 (NA). WHILE DRIVING, THE FRONT PASSENGER TIRE SEPARATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TIRE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE TIRE FAILURE MILEAGE WAS 15,540 AND THE VEHICLE FAILURE MILEAGE WAS 17,000. THE VIN AND DOT NUMBER WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FOUR NEXEN ROADIAN HT TIRES, SIZE: 235/80/17 (NA). WHILE DRIVING, THE FRONT PASSENGER TIRE SEPARATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TIRE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE TIRE FAILURE MILEAGE WAS 15,540 AND THE VEHICLE FAILURE MILEAGE WAS 17,000. THE VIN AND DOT NUMBER WERE UNKNOWN.
Mfg Campaign: 11245293
Recall Date: Aug 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRUCK HAS A VIBRATION/SHAKE AT HIGHWAY SPEEDS. INITIALLY THOUGHT IT WAS TIRES SO I REPLACED. PROBLEM CONTINUED AND I REPLACED TIRES AGAIN. STEERING AND PITMAN ARM CAME LOOSE AND DEALER COULD NOT FIND. I SHOWED IT TO DEALER, THEY TIGHTENED IT AND FOUGHT ME ON ALIGNMENT. VIBRATION CONTINUED, FRONT BUMPER SAGGED AND FRONT SONARS BECAME INTERMITTENT. DEALER FIXED BUMPER TWICE AND SAID DODGE SONARS ARE FAIR WEATHER AND COULDN'T DUPLICATE. STEERING CAME LOOSE AGAIN, DODGE FOUGHT ME ON ALIGNMENT AGAIN. RECALL CAME OUT AND WELDED NUTS ON STEER BAR TURNBUCKLE. CONTACTED RAM SERVICE AND CONTINUED TRYING TO GET TRUCK FIXED. DEALERSHIP BECAME "TIRED OF ME" AND BRUSHED ME OFF WITH "COULD NOT DUPLICATE". NEW DEALERSHIP, KEPT VEHICLE FOR 1 WEEK AND RETURNED IT STATING THEY COULDN'T HEAR ANY PROBLEMS. WHEN TOLD THE PROBLEM WASN'T AUDIBLE THEY POLITELY TOLD ME MY TRUCK WAS OUT FRONT AND I COULD LEAVE. NEW DEALERSHIP, TECH WENT FOR TEST DRIVE WITH ME SO I COULD SHOW THE PROBLEM. ACKNOWLEDGED THAT IT WASN'T NORMAL. AFTER 2 WEEKS I GOT MY TRUCK BACK WITH NO DOCUMENTED MAINTENANCE OR INVOICE. PROBLEM CONTINUES. RETURNED TRUCK. AFTER 6 WEEKS RAM CUSTOMER SERVICE TOLD ME THAT IT WAS READY. INVOICE SHOWED MILEAGE IN AND MILEAGE OUT THE SAME AND THAT CHRYSLER STATED PROBLEM AS NORMAL. IN 6 WEEKS MY TRUCK MOVED 1 TIME FROM 1 PARKING SPOT TO ANOTHER. NOT ENOUGH TO CHANGE MILEAGE AND NOTHING WAS DONE TO IT. DEALERSHIP WAS SHORT WITH ME WHEN I PICKED UP. RAM SERVICE SENT MY ISSUES TO LITIGATION. WAS TOLD THAT TRUCK HAS TOO MANY MILES AND IS NORMAL. PRIOR TO LITIGATION DEALERSHIP HAD TOLD ME THEY DROVE EVERY HD THEY HAD AND MINE WAS THE ONLY ONE DOING THIS. AFTER SENT TO LITIGATION I WAS TOLD THAT THEY ALL DRIVE THE SAME AS MINE. CURRENTLY LOOKING FOR 5TH DEALERSHIP, STILL WORKING WITH RAM SERVICE CASE #57185298. NO DOCUMENTATION OF 2ND ALIGNMENT GIVEN. NO DOCUMENTATION FOR 2 WEEK STAY AT STANLEY
Corrective Action:
TRUCK HAS A VIBRATION/SHAKE AT HIGHWAY SPEEDS. INITIALLY THOUGHT IT WAS TIRES SO I REPLACED. PROBLEM CONTINUED AND I REPLACED TIRES AGAIN. STEERING AND PITMAN ARM CAME LOOSE AND DEALER COULD NOT FIND. I SHOWED IT TO DEALER, THEY TIGHTENED IT AND FOUGHT ME ON ALIGNMENT. VIBRATION CONTINUED, FRONT BUMPER SAGGED AND FRONT SONARS BECAME INTERMITTENT. DEALER FIXED BUMPER TWICE AND SAID DODGE SONARS ARE FAIR WEATHER AND COULDN'T DUPLICATE. STEERING CAME LOOSE AGAIN, DODGE FOUGHT ME ON ALIGNMENT AGAIN. RECALL CAME OUT AND WELDED NUTS ON STEER BAR TURNBUCKLE. CONTACTED RAM SERVICE AND CONTINUED TRYING TO GET TRUCK FIXED. DEALERSHIP BECAME "TIRED OF ME" AND BRUSHED ME OFF WITH "COULD NOT DUPLICATE". NEW DEALERSHIP, KEPT VEHICLE FOR 1 WEEK AND RETURNED IT STATING THEY COULDN'T HEAR ANY PROBLEMS. WHEN TOLD THE PROBLEM WASN'T AUDIBLE THEY POLITELY TOLD ME MY TRUCK WAS OUT FRONT AND I COULD LEAVE. NEW DEALERSHIP, TECH WENT FOR TEST DRIVE WITH ME SO I COULD SHOW THE PROBLEM. ACKNOWLEDGED THAT IT WASN'T NORMAL. AFTER 2 WEEKS I GOT MY TRUCK BACK WITH NO DOCUMENTED MAINTENANCE OR INVOICE. PROBLEM CONTINUES. RETURNED TRUCK. AFTER 6 WEEKS RAM CUSTOMER SERVICE TOLD ME THAT IT WAS READY. INVOICE SHOWED MILEAGE IN AND MILEAGE OUT THE SAME AND THAT CHRYSLER STATED PROBLEM AS NORMAL. IN 6 WEEKS MY TRUCK MOVED 1 TIME FROM 1 PARKING SPOT TO ANOTHER. NOT ENOUGH TO CHANGE MILEAGE AND NOTHING WAS DONE TO IT. DEALERSHIP WAS SHORT WITH ME WHEN I PICKED UP. RAM SERVICE SENT MY ISSUES TO LITIGATION. WAS TOLD THAT TRUCK HAS TOO MANY MILES AND IS NORMAL. PRIOR TO LITIGATION DEALERSHIP HAD TOLD ME THEY DROVE EVERY HD THEY HAD AND MINE WAS THE ONLY ONE DOING THIS. AFTER SENT TO LITIGATION I WAS TOLD THAT THEY ALL DRIVE THE SAME AS MINE. CURRENTLY LOOKING FOR 5TH DEALERSHIP, STILL WORKING WITH RAM SERVICE CASE #57185298. NO DOCUMENTATION OF 2ND ALIGNMENT GIVEN. NO DOCUMENTATION FOR 2 WEEK STAY AT STANLEY
Additional Notes:
TRUCK HAS A VIBRATION/SHAKE AT HIGHWAY SPEEDS. INITIALLY THOUGHT IT WAS TIRES SO I REPLACED. PROBLEM CONTINUED AND I REPLACED TIRES AGAIN. STEERING AND PITMAN ARM CAME LOOSE AND DEALER COULD NOT FIND. I SHOWED IT TO DEALER, THEY TIGHTENED IT AND FOUGHT ME ON ALIGNMENT. VIBRATION CONTINUED, FRONT BUMPER SAGGED AND FRONT SONARS BECAME INTERMITTENT. DEALER FIXED BUMPER TWICE AND SAID DODGE SONARS ARE FAIR WEATHER AND COULDN'T DUPLICATE. STEERING CAME LOOSE AGAIN, DODGE FOUGHT ME ON ALIGNMENT AGAIN. RECALL CAME OUT AND WELDED NUTS ON STEER BAR TURNBUCKLE. CONTACTED RAM SERVICE AND CONTINUED TRYING TO GET TRUCK FIXED. DEALERSHIP BECAME "TIRED OF ME" AND BRUSHED ME OFF WITH "COULD NOT DUPLICATE". NEW DEALERSHIP, KEPT VEHICLE FOR 1 WEEK AND RETURNED IT STATING THEY COULDN'T HEAR ANY PROBLEMS. WHEN TOLD THE PROBLEM WASN'T AUDIBLE THEY POLITELY TOLD ME MY TRUCK WAS OUT FRONT AND I COULD LEAVE. NEW DEALERSHIP, TECH WENT FOR TEST DRIVE WITH ME SO I COULD SHOW THE PROBLEM. ACKNOWLEDGED THAT IT WASN'T NORMAL. AFTER 2 WEEKS I GOT MY TRUCK BACK WITH NO DOCUMENTED MAINTENANCE OR INVOICE. PROBLEM CONTINUES. RETURNED TRUCK. AFTER 6 WEEKS RAM CUSTOMER SERVICE TOLD ME THAT IT WAS READY. INVOICE SHOWED MILEAGE IN AND MILEAGE OUT THE SAME AND THAT CHRYSLER STATED PROBLEM AS NORMAL. IN 6 WEEKS MY TRUCK MOVED 1 TIME FROM 1 PARKING SPOT TO ANOTHER. NOT ENOUGH TO CHANGE MILEAGE AND NOTHING WAS DONE TO IT. DEALERSHIP WAS SHORT WITH ME WHEN I PICKED UP. RAM SERVICE SENT MY ISSUES TO LITIGATION. WAS TOLD THAT TRUCK HAS TOO MANY MILES AND IS NORMAL. PRIOR TO LITIGATION DEALERSHIP HAD TOLD ME THEY DROVE EVERY HD THEY HAD AND MINE WAS THE ONLY ONE DOING THIS. AFTER SENT TO LITIGATION I WAS TOLD THAT THEY ALL DRIVE THE SAME AS MINE. CURRENTLY LOOKING FOR 5TH DEALERSHIP, STILL WORKING WITH RAM SERVICE CASE #57185298. NO DOCUMENTATION OF 2ND ALIGNMENT GIVEN. NO DOCUMENTATION FOR 2 WEEK STAY AT STANLEY
Mfg Campaign: 11242318
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 3500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE'S TIRE PRESSURE MONITORING SYSTEM FAILED. THE TIRE PRESSURE MONITORING INDICATOR REMAINED ILLUMINATED AND PROVIDED AN INCORRECT TIRE PRESSURE READING. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS TO HAVE THE TIRE PRESSURE MONITORING SYSTEM INSPECTED. THE MECHANICS WERE ABLE TO REPAIR THE TIRE PRESSURE MONITORING SYSTEM SENSOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT PLACED NEW TIRES ON THE VEHICLE AND HAD THE TIRE STORE CHECK THE TIRE PRESSURE MONITORING SENSOR. THE TIRE STORE WAS ABLE TO RESET THE TIRE PRESSURE MONITORING SYSTEM INDICATOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED AND REMAINED LIT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. *AS THE CONSUMER STATED THE VEHICLE GOES BACK TO THE DEALER FOR REPAIR ON 09/25/2019. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 3500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE'S TIRE PRESSURE MONITORING SYSTEM FAILED. THE TIRE PRESSURE MONITORING INDICATOR REMAINED ILLUMINATED AND PROVIDED AN INCORRECT TIRE PRESSURE READING. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS TO HAVE THE TIRE PRESSURE MONITORING SYSTEM INSPECTED. THE MECHANICS WERE ABLE TO REPAIR THE TIRE PRESSURE MONITORING SYSTEM SENSOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT PLACED NEW TIRES ON THE VEHICLE AND HAD THE TIRE STORE CHECK THE TIRE PRESSURE MONITORING SENSOR. THE TIRE STORE WAS ABLE TO RESET THE TIRE PRESSURE MONITORING SYSTEM INDICATOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED AND REMAINED LIT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. *AS THE CONSUMER STATED THE VEHICLE GOES BACK TO THE DEALER FOR REPAIR ON 09/25/2019. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 3500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE'S TIRE PRESSURE MONITORING SYSTEM FAILED. THE TIRE PRESSURE MONITORING INDICATOR REMAINED ILLUMINATED AND PROVIDED AN INCORRECT TIRE PRESSURE READING. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS TO HAVE THE TIRE PRESSURE MONITORING SYSTEM INSPECTED. THE MECHANICS WERE ABLE TO REPAIR THE TIRE PRESSURE MONITORING SYSTEM SENSOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT PLACED NEW TIRES ON THE VEHICLE AND HAD THE TIRE STORE CHECK THE TIRE PRESSURE MONITORING SENSOR. THE TIRE STORE WAS ABLE TO RESET THE TIRE PRESSURE MONITORING SYSTEM INDICATOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED AND REMAINED LIT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. *AS THE CONSUMER STATED THE VEHICLE GOES BACK TO THE DEALER FOR REPAIR ON 09/25/2019. *TR
Mfg Campaign: 11242150
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 3500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE'S TIRE PRESSURE MONITORING SYSTEM FAILED. THE TIRE PRESSURE MONITORING INDICATOR REMAINED ILLUMINATED AND PROVIDED AN INCORRECT TIRE PRESSURE READING. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS TO HAVE THE TIRE PRESSURE MONITORING SYSTEM INSPECTED. THE MECHANICS WERE ABLE TO REPAIR THE TIRE PRESSURE MONITORING SYSTEM SENSOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT PLACED NEW TIRES ON THE VEHICLE AND HAD THE TIRE STORE CHECK THE TIRE PRESSURE MONITORING SENSOR. THE TIRE STORE WAS ABLE TO RESET THE TIRE PRESSURE MONITORING SYSTEM INDICATOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED AND REMAINED LIT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. *AS THE CONSUMER STATED THE VEHICLE GOES BACK TO THE DEALER FOR REPAIR ON 09/25/2019. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 3500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE'S TIRE PRESSURE MONITORING SYSTEM FAILED. THE TIRE PRESSURE MONITORING INDICATOR REMAINED ILLUMINATED AND PROVIDED AN INCORRECT TIRE PRESSURE READING. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS TO HAVE THE TIRE PRESSURE MONITORING SYSTEM INSPECTED. THE MECHANICS WERE ABLE TO REPAIR THE TIRE PRESSURE MONITORING SYSTEM SENSOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT PLACED NEW TIRES ON THE VEHICLE AND HAD THE TIRE STORE CHECK THE TIRE PRESSURE MONITORING SENSOR. THE TIRE STORE WAS ABLE TO RESET THE TIRE PRESSURE MONITORING SYSTEM INDICATOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED AND REMAINED LIT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. *AS THE CONSUMER STATED THE VEHICLE GOES BACK TO THE DEALER FOR REPAIR ON 09/25/2019. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 3500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE'S TIRE PRESSURE MONITORING SYSTEM FAILED. THE TIRE PRESSURE MONITORING INDICATOR REMAINED ILLUMINATED AND PROVIDED AN INCORRECT TIRE PRESSURE READING. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS TO HAVE THE TIRE PRESSURE MONITORING SYSTEM INSPECTED. THE MECHANICS WERE ABLE TO REPAIR THE TIRE PRESSURE MONITORING SYSTEM SENSOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT PLACED NEW TIRES ON THE VEHICLE AND HAD THE TIRE STORE CHECK THE TIRE PRESSURE MONITORING SENSOR. THE TIRE STORE WAS ABLE TO RESET THE TIRE PRESSURE MONITORING SYSTEM INDICATOR; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED AND REMAINED LIT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. *AS THE CONSUMER STATED THE VEHICLE GOES BACK TO THE DEALER FOR REPAIR ON 09/25/2019. *TR
Mfg Campaign: 11242150
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
2017 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO INSIDE TIRE WEAR OF FRONT TIRES. *LD THE CONSUMER STATED THE TIRES NEEDED TO BE REPLACED EVERY 10,000 MILES. *JS
Corrective Action:
2017 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO INSIDE TIRE WEAR OF FRONT TIRES. *LD THE CONSUMER STATED THE TIRES NEEDED TO BE REPLACED EVERY 10,000 MILES. *JS
Additional Notes:
2017 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO INSIDE TIRE WEAR OF FRONT TIRES. *LD THE CONSUMER STATED THE TIRES NEEDED TO BE REPLACED EVERY 10,000 MILES. *JS
Mfg Campaign: 11228217
Recall Date: Jun 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
TIRE FAILURE NEXEN RODIAN SEPARATION AT 11,000 MILES. LEFT FRONT TIRE BLOWOUT ON 95 AT 65 MPH. RIGHT FRONT TIRE SEPARATION CAUSING VIBRATION ALSO. REPLACED BOTH TIRES.
Corrective Action:
TIRE FAILURE NEXEN RODIAN SEPARATION AT 11,000 MILES. LEFT FRONT TIRE BLOWOUT ON 95 AT 65 MPH. RIGHT FRONT TIRE SEPARATION CAUSING VIBRATION ALSO. REPLACED BOTH TIRES.
Additional Notes:
TIRE FAILURE NEXEN RODIAN SEPARATION AT 11,000 MILES. LEFT FRONT TIRE BLOWOUT ON 95 AT 65 MPH. RIGHT FRONT TIRE SEPARATION CAUSING VIBRATION ALSO. REPLACED BOTH TIRES.
Mfg Campaign: 11219650
Recall Date: Jun 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT STATED THAT THE BALL JOINT ON THE FRONT PASSENGER SIDE DAMAGED THE FRONT PASSENGER TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPLACED WITH A SPECIAL ADJUSTABLE BALL JOINT, WHICH WOULD ALIGN WITH THE FRONT END AXLE TO PREVENT THE BALL JOINT FROM DAMAGING THE TIRE. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT STATED THAT THE BALL JOINT ON THE FRONT PASSENGER SIDE DAMAGED THE FRONT PASSENGER TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPLACED WITH A SPECIAL ADJUSTABLE BALL JOINT, WHICH WOULD ALIGN WITH THE FRONT END AXLE TO PREVENT THE BALL JOINT FROM DAMAGING THE TIRE. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT STATED THAT THE BALL JOINT ON THE FRONT PASSENGER SIDE DAMAGED THE FRONT PASSENGER TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPLACED WITH A SPECIAL ADJUSTABLE BALL JOINT, WHICH WOULD ALIGN WITH THE FRONT END AXLE TO PREVENT THE BALL JOINT FROM DAMAGING THE TIRE. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Mfg Campaign: 11217785
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Corrective Action:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Additional Notes:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Mfg Campaign: 11217281
Recall Date: Jun 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Corrective Action:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Additional Notes:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Mfg Campaign: 11217281
Recall Date: Jun 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Corrective Action:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Additional Notes:
RECENTLY, I DEPARTED FROM HOME IN MY TRUCK TO HEAD OUT ON ERRANDS. I FOUND IT WAS DIFFICULT TO STEER. REALIZING IT FELT LIKE A FLAT FRONT TIRE, I PULLED OFF THE ROAD AND FOUND THE FRONT RIGHT TIRE WAS FLAT. AT NO TIME DID I RECEIVE ANY WARNING FROM THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM. LOOKING AT THE TPMS, THE PRESSURE INDICATED 14 PSI, THEN LATER 11 PSI. AT NO TIME DID I RECEIVE AN AUDIBLE OR VISUAL ALARM FROM THE TRUCK. LATER I HAD THE NEARBY DEALERSHIP INVESTIGATE THIS, AND THEY REPORTED THE SYSTEM IS WORKING AS DESIGNED, BUT THEY CAN'T/WON'T SHOW ME IN WRITING WHEN THE ALARMS ARE SUPPOSED TO ACTIVATE. I HAVE AN OPEN CASE WITH RAM CUSTOMER CARE, BUT THE MANAGER CONTINUES TO POINT TOWARDS THE DEALERSHIP'S VERBAL ANSWER. ANOTHER PERSON I KNOW WAS RECENTLY DRIVING TOWING A HEAVY RIG WHEN ANOTHER DRIVER POINTED OUT TO THEM THAT THEY HAD A FLAT TIRE ON THE TRUCK. THEY TOLD ME THEY HAD NOT RECEIVED ANY WARNING FROM THE TPMS. AS YOU KNOW, THE RISK OF A TIRE OVERHEATING AND BLOWING IS WHAT TPMS IS SUPPOSED TO HELP DRIVERS AVOID. A TPMS THAT IS NOT WARNING DRIVERS AFTER ABOUT 10-20% LOSS OF PRESSURE IS CREATING A RISK FOR OPERATORS AND OTHER VEHICLES AND PASSENGERS.
Mfg Campaign: 11217281
Recall Date: Jun 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
BOTH FRONT TIRES SEPARATED. ALMOST CAUSED ACCIDENT. IMMEDIATE SHUTTER AND BOUNCING OF TRUCK. I WAS FORCED TO REPLACE THEM. ENDED UP REPLACING ALL SIX TIRES DUE TO FEAR THE OTHERS WOULD SEPARATE. RAM NEED TO DISCONTINUE PLACING THESE TIRES ON THEIR $60 - $70 TRUCK. SHOULD A DISSERVICE TO THEIR CUSTOMERS.
Corrective Action:
BOTH FRONT TIRES SEPARATED. ALMOST CAUSED ACCIDENT. IMMEDIATE SHUTTER AND BOUNCING OF TRUCK. I WAS FORCED TO REPLACE THEM. ENDED UP REPLACING ALL SIX TIRES DUE TO FEAR THE OTHERS WOULD SEPARATE. RAM NEED TO DISCONTINUE PLACING THESE TIRES ON THEIR $60 - $70 TRUCK. SHOULD A DISSERVICE TO THEIR CUSTOMERS.
Additional Notes:
BOTH FRONT TIRES SEPARATED. ALMOST CAUSED ACCIDENT. IMMEDIATE SHUTTER AND BOUNCING OF TRUCK. I WAS FORCED TO REPLACE THEM. ENDED UP REPLACING ALL SIX TIRES DUE TO FEAR THE OTHERS WOULD SEPARATE. RAM NEED TO DISCONTINUE PLACING THESE TIRES ON THEIR $60 - $70 TRUCK. SHOULD A DISSERVICE TO THEIR CUSTOMERS.
Mfg Campaign: 11210496
Recall Date: May 28, 2019
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