Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T51
Recall Date: Sep 12, 2017
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 10, 2017
Consumer Complaints
361 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While operating my truck the ABS warning light will activate and and deactivate intermittently. Yes, my vehicle can by inspected upon request. While braking the ABS will not engage causing emergency braking to be much more difficult and dangerous. The ABS failure has been confirmed by my mechanic. My vehicle has not been inspected by the manufacturer, police or insurance reps. The problem was initially hidden by the dealership that sold me the truck. I don't know how they managed to do it, but the issue was not disclosed by them.
Corrective Action:
While operating my truck the ABS warning light will activate and and deactivate intermittently. Yes, my vehicle can by inspected upon request. While braking the ABS will not engage causing emergency braking to be much more difficult and dangerous. The ABS failure has been confirmed by my mechanic. My vehicle has not been inspected by the manufacturer, police or insurance reps. The problem was initially hidden by the dealership that sold me the truck. I don't know how they managed to do it, but the issue was not disclosed by them.
Additional Notes:
While operating my truck the ABS warning light will activate and and deactivate intermittently. Yes, my vehicle can by inspected upon request. While braking the ABS will not engage causing emergency braking to be much more difficult and dangerous. The ABS failure has been confirmed by my mechanic. My vehicle has not been inspected by the manufacturer, police or insurance reps. The problem was initially hidden by the dealership that sold me the truck. I don't know how they managed to do it, but the issue was not disclosed by them.
Mfg Campaign: 11523689
Recall Date: May 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Problem is ABS and traction control light randomly come up with warnings to service systems.
Corrective Action:
Problem is ABS and traction control light randomly come up with warnings to service systems.
Additional Notes:
Problem is ABS and traction control light randomly come up with warnings to service systems.
Mfg Campaign: 11523164
Recall Date: May 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The ABS and hydraulic brake failure comes on multiple time while driving. I’m told this disables 4x4,anti lock brakes and cruise control. Part is on back order and could take up to 4 months to arrive and cost up to 800.00 to replace
Corrective Action:
The ABS and hydraulic brake failure comes on multiple time while driving. I’m told this disables 4x4,anti lock brakes and cruise control. Part is on back order and could take up to 4 months to arrive and cost up to 800.00 to replace
Additional Notes:
The ABS and hydraulic brake failure comes on multiple time while driving. I’m told this disables 4x4,anti lock brakes and cruise control. Part is on back order and could take up to 4 months to arrive and cost up to 800.00 to replace
Mfg Campaign: 11519336
Recall Date: Apr 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The abs light as well as the service electric braking system continues to go off. I’ve taking the truck to the shop and they say I need a new abs brake module. I’ve been waiting over 5 months and now they tell me parts may be available in September 2023. The truck “ dings” everytime the abs light comes on about every 2 seconds and is driving me crazy. The truck only had 50k miles. Again the constant dinging is driving me insane. Dealer says there’s no way to turn the ding off and I just have to deal with it. I shouldn’t just have to deal with it. Truck is still under warranty.
Corrective Action:
The abs light as well as the service electric braking system continues to go off. I’ve taking the truck to the shop and they say I need a new abs brake module. I’ve been waiting over 5 months and now they tell me parts may be available in September 2023. The truck “ dings” everytime the abs light comes on about every 2 seconds and is driving me crazy. The truck only had 50k miles. Again the constant dinging is driving me insane. Dealer says there’s no way to turn the ding off and I just have to deal with it. I shouldn’t just have to deal with it. Truck is still under warranty.
Additional Notes:
The abs light as well as the service electric braking system continues to go off. I’ve taking the truck to the shop and they say I need a new abs brake module. I’ve been waiting over 5 months and now they tell me parts may be available in September 2023. The truck “ dings” everytime the abs light comes on about every 2 seconds and is driving me crazy. The truck only had 50k miles. Again the constant dinging is driving me insane. Dealer says there’s no way to turn the ding off and I just have to deal with it. I shouldn’t just have to deal with it. Truck is still under warranty.
Mfg Campaign: 11516587
Recall Date: Apr 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
For the second time we are getting the intermittent "Service Electronic Braking System" warning on our 2017 Ram 3500HD. The first on 4/21/2020 @ 15293 miles resulted in replacement of the ABS Hydraulic Control Unit and Controller Module under warranty. Now the same issue is occurring again @ 26500 miles and of course out of warranty . When this happens both the Anti Lock Brakes and Stability Traction Control functions are not operative per the warning lamps. This can be a significant safety concern. Twice in 10,000 miles should trigger a concern and maybe a redesign-recall..
Corrective Action:
For the second time we are getting the intermittent "Service Electronic Braking System" warning on our 2017 Ram 3500HD. The first on 4/21/2020 @ 15293 miles resulted in replacement of the ABS Hydraulic Control Unit and Controller Module under warranty. Now the same issue is occurring again @ 26500 miles and of course out of warranty . When this happens both the Anti Lock Brakes and Stability Traction Control functions are not operative per the warning lamps. This can be a significant safety concern. Twice in 10,000 miles should trigger a concern and maybe a redesign-recall..
Additional Notes:
For the second time we are getting the intermittent "Service Electronic Braking System" warning on our 2017 Ram 3500HD. The first on 4/21/2020 @ 15293 miles resulted in replacement of the ABS Hydraulic Control Unit and Controller Module under warranty. Now the same issue is occurring again @ 26500 miles and of course out of warranty . When this happens both the Anti Lock Brakes and Stability Traction Control functions are not operative per the warning lamps. This can be a significant safety concern. Twice in 10,000 miles should trigger a concern and maybe a redesign-recall..
Mfg Campaign: 11516118
Recall Date: Apr 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Service ABS which is a known problem
Corrective Action:
Service ABS which is a known problem
Additional Notes:
Service ABS which is a known problem
Mfg Campaign: 11516054
Recall Date: Apr 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Abs hydraulic motor and control unit fails and lights flash and ding on the dashboard this is my third pump being replaced and now not under warranty. Also notice alot of trucks having the same issue
Corrective Action:
Abs hydraulic motor and control unit fails and lights flash and ding on the dashboard this is my third pump being replaced and now not under warranty. Also notice alot of trucks having the same issue
Additional Notes:
Abs hydraulic motor and control unit fails and lights flash and ding on the dashboard this is my third pump being replaced and now not under warranty. Also notice alot of trucks having the same issue
Mfg Campaign: 11515336
Recall Date: Apr 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.
Corrective Action:
My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.
Additional Notes:
My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.
Mfg Campaign: 11512901
Recall Date: Mar 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.
Corrective Action:
My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.
Additional Notes:
My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.
Mfg Campaign: 11512901
Recall Date: Mar 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WARNING INDICATOR LIGHT FOR SERVICE ABS / TRACTION CONTROL LIGHT COMES ON INTERMITTENTLY. WE USE THIS VRHICLE TO PULL A 5TH WHEEL TRAILER AND WE ARE CONCERNED ABOUT BRAKE FAILURE.
Corrective Action:
WARNING INDICATOR LIGHT FOR SERVICE ABS / TRACTION CONTROL LIGHT COMES ON INTERMITTENTLY. WE USE THIS VRHICLE TO PULL A 5TH WHEEL TRAILER AND WE ARE CONCERNED ABOUT BRAKE FAILURE.
Additional Notes:
WARNING INDICATOR LIGHT FOR SERVICE ABS / TRACTION CONTROL LIGHT COMES ON INTERMITTENTLY. WE USE THIS VRHICLE TO PULL A 5TH WHEEL TRAILER AND WE ARE CONCERNED ABOUT BRAKE FAILURE.
Mfg Campaign: 11512617
Recall Date: Mar 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have had my ram 3500 for 6000 miles and first time had a issue with the abs and traction control light flashing and disabling abs and traction control took to dealer they replaced the abs module and reprogrammed test drove with no issues not even 3000 miles later the issue starts again I take it back to the dealer and they state that it is a known issue with the module and hcu needs to be replaced quoted over 1000 dollars and said the parts are not able to be ordered till August of 2023
Corrective Action:
I have had my ram 3500 for 6000 miles and first time had a issue with the abs and traction control light flashing and disabling abs and traction control took to dealer they replaced the abs module and reprogrammed test drove with no issues not even 3000 miles later the issue starts again I take it back to the dealer and they state that it is a known issue with the module and hcu needs to be replaced quoted over 1000 dollars and said the parts are not able to be ordered till August of 2023
Additional Notes:
I have had my ram 3500 for 6000 miles and first time had a issue with the abs and traction control light flashing and disabling abs and traction control took to dealer they replaced the abs module and reprogrammed test drove with no issues not even 3000 miles later the issue starts again I take it back to the dealer and they state that it is a known issue with the module and hcu needs to be replaced quoted over 1000 dollars and said the parts are not able to be ordered till August of 2023
Mfg Campaign: 11511715
Recall Date: Mar 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The reason for this report is to let you know that my anti lock brake system has been malfunctioning for at least 10k miles. This is the same symptoms that you can read about on the internet. Flashing warning lights on the dash board and loss of cruise control. The warning alarm for the most part now is alerting continuously. When it first started the Chrysler dealer said that it was no longer in warranty. The truck is still like new and has 55k miles. I would like to see Chrysler do what is RIGHT and correct this widespread safety issue!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The reason for this report is to let you know that my anti lock brake system has been malfunctioning for at least 10k miles. This is the same symptoms that you can read about on the internet. Flashing warning lights on the dash board and loss of cruise control. The warning alarm for the most part now is alerting continuously. When it first started the Chrysler dealer said that it was no longer in warranty. The truck is still like new and has 55k miles. I would like to see Chrysler do what is RIGHT and correct this widespread safety issue!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The reason for this report is to let you know that my anti lock brake system has been malfunctioning for at least 10k miles. This is the same symptoms that you can read about on the internet. Flashing warning lights on the dash board and loss of cruise control. The warning alarm for the most part now is alerting continuously. When it first started the Chrysler dealer said that it was no longer in warranty. The truck is still like new and has 55k miles. I would like to see Chrysler do what is RIGHT and correct this widespread safety issue!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11511360
Recall Date: Mar 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The reason for this report is to let you know that my anti lock brake system has been malfunctioning for at least 10k miles. This is the same symptoms that you can read about on the internet. Flashing warning lights on the dash board and loss of cruise control. The warning alarm for the most part now is alerting continuously. When it first started the Chrysler dealer said that it was no longer in warranty. The truck is still like new and has 55k miles. I would like to see Chrysler do what is RIGHT and correct this widespread safety issue!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The reason for this report is to let you know that my anti lock brake system has been malfunctioning for at least 10k miles. This is the same symptoms that you can read about on the internet. Flashing warning lights on the dash board and loss of cruise control. The warning alarm for the most part now is alerting continuously. When it first started the Chrysler dealer said that it was no longer in warranty. The truck is still like new and has 55k miles. I would like to see Chrysler do what is RIGHT and correct this widespread safety issue!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The reason for this report is to let you know that my anti lock brake system has been malfunctioning for at least 10k miles. This is the same symptoms that you can read about on the internet. Flashing warning lights on the dash board and loss of cruise control. The warning alarm for the most part now is alerting continuously. When it first started the Chrysler dealer said that it was no longer in warranty. The truck is still like new and has 55k miles. I would like to see Chrysler do what is RIGHT and correct this widespread safety issue!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11511360
Recall Date: Mar 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
The contact owns a 2017 Ram 3500. The contact stated that while the vehicle was being driven at approximately 75 MPH, there was a sudden drop on the passenger’s side of the vehicle. The driver waited until the vehicle decelerated before being able to coast to the side of the road. The vehicle was towed to an independent mechanic. The contact stated that the rear passenger’s side wheel had detached. The wheel hub assembly, brake pads, rotors, and studs on all four wheels were replaced. The manufacturer was made aware of the failure. The manufacturer confirmed that the VIN was not included in NHTSA Campaign Number: 21V398000 (Wheels). The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2017 Ram 3500. The contact stated that while the vehicle was being driven at approximately 75 MPH, there was a sudden drop on the passenger’s side of the vehicle. The driver waited until the vehicle decelerated before being able to coast to the side of the road. The vehicle was towed to an independent mechanic. The contact stated that the rear passenger’s side wheel had detached. The wheel hub assembly, brake pads, rotors, and studs on all four wheels were replaced. The manufacturer was made aware of the failure. The manufacturer confirmed that the VIN was not included in NHTSA Campaign Number: 21V398000 (Wheels). The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2017 Ram 3500. The contact stated that while the vehicle was being driven at approximately 75 MPH, there was a sudden drop on the passenger’s side of the vehicle. The driver waited until the vehicle decelerated before being able to coast to the side of the road. The vehicle was towed to an independent mechanic. The contact stated that the rear passenger’s side wheel had detached. The wheel hub assembly, brake pads, rotors, and studs on all four wheels were replaced. The manufacturer was made aware of the failure. The manufacturer confirmed that the VIN was not included in NHTSA Campaign Number: 21V398000 (Wheels). The approximate failure mileage was 75,000.
Mfg Campaign: 11506988
Recall Date: Feb 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have the ABS light and traction control light coming on intermittently and the warning "Service ABS system" and "Service Electronic Braking System. Code is C0020-01 - ABS Pump Motor Control-General Electrical Failure. ABS module and HCU are replaced under warranty once.
Corrective Action:
I have the ABS light and traction control light coming on intermittently and the warning "Service ABS system" and "Service Electronic Braking System. Code is C0020-01 - ABS Pump Motor Control-General Electrical Failure. ABS module and HCU are replaced under warranty once.
Additional Notes:
I have the ABS light and traction control light coming on intermittently and the warning "Service ABS system" and "Service Electronic Braking System. Code is C0020-01 - ABS Pump Motor Control-General Electrical Failure. ABS module and HCU are replaced under warranty once.
Mfg Campaign: 11505493
Recall Date: Feb 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I have the ABS light and traction control light coming on intermittently and the warning "Service ABS system" and "Service Electronic Braking System. Code is C0020-01 - ABS Pump Motor Control-General Electrical Failure. ABS module and HCU are replaced under warranty once.
Corrective Action:
I have the ABS light and traction control light coming on intermittently and the warning "Service ABS system" and "Service Electronic Braking System. Code is C0020-01 - ABS Pump Motor Control-General Electrical Failure. ABS module and HCU are replaced under warranty once.
Additional Notes:
I have the ABS light and traction control light coming on intermittently and the warning "Service ABS system" and "Service Electronic Braking System. Code is C0020-01 - ABS Pump Motor Control-General Electrical Failure. ABS module and HCU are replaced under warranty once.
Mfg Campaign: 11505493
Recall Date: Feb 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
IVE HAD THE ABS PUMP CONTROL MODULE GO OUT THREE TIMES WITHIN THE LAST 2 YEARS
Corrective Action:
IVE HAD THE ABS PUMP CONTROL MODULE GO OUT THREE TIMES WITHIN THE LAST 2 YEARS
Additional Notes:
IVE HAD THE ABS PUMP CONTROL MODULE GO OUT THREE TIMES WITHIN THE LAST 2 YEARS
Mfg Campaign: 11504451
Recall Date: Jan 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the "Service ABS system" warning light intermittently illuminated; however, the warning light disappeared while driving. The contact stated that the failure recurred, and the local dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,200. The contact stated that plenty of other FCA vehicles have the same exact issues. When the contact mentioned their experience with their local dealer, they were told that this happens all the time but the vehicle should still be safe to drive. The dealer was unwilling to open a case with the manufacturer and told the contact that it would take several months to receive parts and get it repaired.
Corrective Action:
The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the "Service ABS system" warning light intermittently illuminated; however, the warning light disappeared while driving. The contact stated that the failure recurred, and the local dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,200. The contact stated that plenty of other FCA vehicles have the same exact issues. When the contact mentioned their experience with their local dealer, they were told that this happens all the time but the vehicle should still be safe to drive. The dealer was unwilling to open a case with the manufacturer and told the contact that it would take several months to receive parts and get it repaired.
Additional Notes:
The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the "Service ABS system" warning light intermittently illuminated; however, the warning light disappeared while driving. The contact stated that the failure recurred, and the local dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,200. The contact stated that plenty of other FCA vehicles have the same exact issues. When the contact mentioned their experience with their local dealer, they were told that this happens all the time but the vehicle should still be safe to drive. The dealer was unwilling to open a case with the manufacturer and told the contact that it would take several months to receive parts and get it repaired.
Mfg Campaign: 11504007
Recall Date: Jan 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hydraulic control unit/ABS module failure.
Corrective Action:
Hydraulic control unit/ABS module failure.
Additional Notes:
Hydraulic control unit/ABS module failure.
Mfg Campaign: 11503326
Recall Date: Jan 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On December 14th, I was driving my 2017 Ram 3500 with 95,000 miles down the road when I encountered a tree completely blocking the roadway. When I applied the brakes I heard a pop and the brake pedal went the the floor. At this point I had no brakes and was forced to hit the tree. Thankfully it was in a rural area and no one was killed because of the failure. My safety was defiantly put at risk because of this failure. Once stopped I was able to look under the hood and found the top bolt that holds the brake master cylinder to the firewall sheared completely off. This caused the brake master cylinder to fall away from the firewall and disabled all braking functions. I had the vehicle towed to a Ram Dealer and then contacted Ram (Stellantis) for a reason and solution to fix the failure. They sent an engineering analysis associate to look at the the truck finally on the January 9th. They then sent a very generic letter on the 12th stating that they don't believe it is a manufacturing issue. They will give the dealer or myself no further information on what they found, what the cause was, or how the dealer should proceed to fix the problem. The vehicle is still currently sitting at the Ram Dealer and has not been fixed if you would like to inspect it. There were no warning lights, messages, or prior problems associated with this failure. It was a sudden and catastrophic failure of the braking system.
Corrective Action:
On December 14th, I was driving my 2017 Ram 3500 with 95,000 miles down the road when I encountered a tree completely blocking the roadway. When I applied the brakes I heard a pop and the brake pedal went the the floor. At this point I had no brakes and was forced to hit the tree. Thankfully it was in a rural area and no one was killed because of the failure. My safety was defiantly put at risk because of this failure. Once stopped I was able to look under the hood and found the top bolt that holds the brake master cylinder to the firewall sheared completely off. This caused the brake master cylinder to fall away from the firewall and disabled all braking functions. I had the vehicle towed to a Ram Dealer and then contacted Ram (Stellantis) for a reason and solution to fix the failure. They sent an engineering analysis associate to look at the the truck finally on the January 9th. They then sent a very generic letter on the 12th stating that they don't believe it is a manufacturing issue. They will give the dealer or myself no further information on what they found, what the cause was, or how the dealer should proceed to fix the problem. The vehicle is still currently sitting at the Ram Dealer and has not been fixed if you would like to inspect it. There were no warning lights, messages, or prior problems associated with this failure. It was a sudden and catastrophic failure of the braking system.
Additional Notes:
On December 14th, I was driving my 2017 Ram 3500 with 95,000 miles down the road when I encountered a tree completely blocking the roadway. When I applied the brakes I heard a pop and the brake pedal went the the floor. At this point I had no brakes and was forced to hit the tree. Thankfully it was in a rural area and no one was killed because of the failure. My safety was defiantly put at risk because of this failure. Once stopped I was able to look under the hood and found the top bolt that holds the brake master cylinder to the firewall sheared completely off. This caused the brake master cylinder to fall away from the firewall and disabled all braking functions. I had the vehicle towed to a Ram Dealer and then contacted Ram (Stellantis) for a reason and solution to fix the failure. They sent an engineering analysis associate to look at the the truck finally on the January 9th. They then sent a very generic letter on the 12th stating that they don't believe it is a manufacturing issue. They will give the dealer or myself no further information on what they found, what the cause was, or how the dealer should proceed to fix the problem. The vehicle is still currently sitting at the Ram Dealer and has not been fixed if you would like to inspect it. There were no warning lights, messages, or prior problems associated with this failure. It was a sudden and catastrophic failure of the braking system.
Mfg Campaign: 11501596
Recall Date: Jan 13, 2023
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