Complaints & Recalls
Official Safety Recalls - Important!
43 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 55B
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97A
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 3500, 3500 Cab Chassis, Ram 2500, and 4500 and 5500 Cab Chassis vehicles equipped with Cummins 6.7L turbo diesel engines. The engine control module (ECM) may have been built with a misaligned capacitor that can short-circuit, resulting in an internal loss of communication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z87
Recall Date: Aug 26, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z47
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y99
Recall Date: Nov 24, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Consumer Complaints
217 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.
Corrective Action:
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.
Additional Notes:
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.
Mfg Campaign: 11479477
Recall Date: Aug 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.
Corrective Action:
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.
Additional Notes:
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.
Mfg Campaign: 11479477
Recall Date: Aug 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable.
Corrective Action:
When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable.
Additional Notes:
When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable.
Mfg Campaign: 11477429
Recall Date: Aug 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable.
Corrective Action:
When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable.
Additional Notes:
When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable.
Mfg Campaign: 11477429
Recall Date: Aug 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Corrective Action:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Additional Notes:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Mfg Campaign: 11474273
Recall Date: Jul 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Corrective Action:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Additional Notes:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Mfg Campaign: 11474273
Recall Date: Jul 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Corrective Action:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Additional Notes:
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Mfg Campaign: 11474273
Recall Date: Jul 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter
Corrective Action:
Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter
Additional Notes:
Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter
Mfg Campaign: 11460249
Recall Date: Apr 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter
Corrective Action:
Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter
Additional Notes:
Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter
Mfg Campaign: 11460249
Recall Date: Apr 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The manufacturer has failed to remedy the situation in a timely manner. As shown in this complaint forum, the recall was issued March 10. I did not take delivery until March 24 with no mention of the recall. I received the notice in the mail on April 4. The dealer says April 14 before I can get in for a 10 minute software update! So, now it's my problem! I can sit and stare at my new $75,000 truck, or I can choose to drive an unsafe vehicle. No choice when it comes time for the update, I have a 200 mile, one way drive to get to the dealer. The manufacturer and the dealer were well aware of this problem BEFORE they took my money and sent me down the road in an unsafe vehicle. I think that is criminal. Everyone is treating this as a software "glitch". For me it comes after 2 years of swapping paper with FCA in order to settle on an Eco Diesel. Remember the Eco Diesel? Makes one wonder if it's a glitch or standard business practice at FCA.
Corrective Action:
The manufacturer has failed to remedy the situation in a timely manner. As shown in this complaint forum, the recall was issued March 10. I did not take delivery until March 24 with no mention of the recall. I received the notice in the mail on April 4. The dealer says April 14 before I can get in for a 10 minute software update! So, now it's my problem! I can sit and stare at my new $75,000 truck, or I can choose to drive an unsafe vehicle. No choice when it comes time for the update, I have a 200 mile, one way drive to get to the dealer. The manufacturer and the dealer were well aware of this problem BEFORE they took my money and sent me down the road in an unsafe vehicle. I think that is criminal. Everyone is treating this as a software "glitch". For me it comes after 2 years of swapping paper with FCA in order to settle on an Eco Diesel. Remember the Eco Diesel? Makes one wonder if it's a glitch or standard business practice at FCA.
Additional Notes:
The manufacturer has failed to remedy the situation in a timely manner. As shown in this complaint forum, the recall was issued March 10. I did not take delivery until March 24 with no mention of the recall. I received the notice in the mail on April 4. The dealer says April 14 before I can get in for a 10 minute software update! So, now it's my problem! I can sit and stare at my new $75,000 truck, or I can choose to drive an unsafe vehicle. No choice when it comes time for the update, I have a 200 mile, one way drive to get to the dealer. The manufacturer and the dealer were well aware of this problem BEFORE they took my money and sent me down the road in an unsafe vehicle. I think that is criminal. Everyone is treating this as a software "glitch". For me it comes after 2 years of swapping paper with FCA in order to settle on an Eco Diesel. Remember the Eco Diesel? Makes one wonder if it's a glitch or standard business practice at FCA.
Mfg Campaign: 11459639
Recall Date: Apr 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DEF sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because DEF fluid freezes in cold weather. Sensor reads that DEF tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere?
Corrective Action:
DEF sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because DEF fluid freezes in cold weather. Sensor reads that DEF tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere?
Additional Notes:
DEF sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because DEF fluid freezes in cold weather. Sensor reads that DEF tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere?
Mfg Campaign: 11455502
Recall Date: Mar 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DEF sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because DEF fluid freezes in cold weather. Sensor reads that DEF tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere?
Corrective Action:
DEF sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because DEF fluid freezes in cold weather. Sensor reads that DEF tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere?
Additional Notes:
DEF sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because DEF fluid freezes in cold weather. Sensor reads that DEF tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere?
Mfg Campaign: 11455502
Recall Date: Mar 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This is a 2022 Ram 2500 Long Horn with teh 6.7L Cummings Diesel. I have owned it for 30 days and it has 1475 miles on the odometer. The Service DEF System came on and after talking with the local dealership, the DEF sensor and or DEF pump has failed due to the DEF freezing. They have explained that this is a know issue and has affected the 2019 to present model year. After doing extensive research on neumorous blogs, it is a much larger problem than the dealer is letting on. It appears to be created by a design change that took place in 2019 and is caused by the DEF fluid itself freezing in the tank damaging the DEF sensor. DEF freezes at -12 so those of us living in areas where it may hit -12 are all affected by this situation and in reality, have spend 60k plus on a vehicle that we cannot operate. Either the DEF needs to be redesigned to not freeze or Ram needs to redesign, or go back to what they had that worked, the DEF system. This is not only an emmisions issue it is also a saftey issue. If the DEF system does not work, the vehicle does not meet the current emmisions standards. If the vehicle goes into limp in mode, you have strandad customers along side the road becomming a safety hazard and if the limp in mode happens at highway speeds, who knows the effectis on the vehicle as it slows down and creats a hazzard on the highway. Please work with RAM to remedy this situation so those of us with a 61k + boat anchor can use their trucks as they intended to when they spent their hard earned money to do so.
Corrective Action:
This is a 2022 Ram 2500 Long Horn with teh 6.7L Cummings Diesel. I have owned it for 30 days and it has 1475 miles on the odometer. The Service DEF System came on and after talking with the local dealership, the DEF sensor and or DEF pump has failed due to the DEF freezing. They have explained that this is a know issue and has affected the 2019 to present model year. After doing extensive research on neumorous blogs, it is a much larger problem than the dealer is letting on. It appears to be created by a design change that took place in 2019 and is caused by the DEF fluid itself freezing in the tank damaging the DEF sensor. DEF freezes at -12 so those of us living in areas where it may hit -12 are all affected by this situation and in reality, have spend 60k plus on a vehicle that we cannot operate. Either the DEF needs to be redesigned to not freeze or Ram needs to redesign, or go back to what they had that worked, the DEF system. This is not only an emmisions issue it is also a saftey issue. If the DEF system does not work, the vehicle does not meet the current emmisions standards. If the vehicle goes into limp in mode, you have strandad customers along side the road becomming a safety hazard and if the limp in mode happens at highway speeds, who knows the effectis on the vehicle as it slows down and creats a hazzard on the highway. Please work with RAM to remedy this situation so those of us with a 61k + boat anchor can use their trucks as they intended to when they spent their hard earned money to do so.
Additional Notes:
This is a 2022 Ram 2500 Long Horn with teh 6.7L Cummings Diesel. I have owned it for 30 days and it has 1475 miles on the odometer. The Service DEF System came on and after talking with the local dealership, the DEF sensor and or DEF pump has failed due to the DEF freezing. They have explained that this is a know issue and has affected the 2019 to present model year. After doing extensive research on neumorous blogs, it is a much larger problem than the dealer is letting on. It appears to be created by a design change that took place in 2019 and is caused by the DEF fluid itself freezing in the tank damaging the DEF sensor. DEF freezes at -12 so those of us living in areas where it may hit -12 are all affected by this situation and in reality, have spend 60k plus on a vehicle that we cannot operate. Either the DEF needs to be redesigned to not freeze or Ram needs to redesign, or go back to what they had that worked, the DEF system. This is not only an emmisions issue it is also a saftey issue. If the DEF system does not work, the vehicle does not meet the current emmisions standards. If the vehicle goes into limp in mode, you have strandad customers along side the road becomming a safety hazard and if the limp in mode happens at highway speeds, who knows the effectis on the vehicle as it slows down and creats a hazzard on the highway. Please work with RAM to remedy this situation so those of us with a 61k + boat anchor can use their trucks as they intended to when they spent their hard earned money to do so.
Mfg Campaign: 11454623
Recall Date: Mar 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
Potential Consequences:
The contact owns a 2022 Ram 2500. The contact stated the heater was not functioning properly. The contact stated that he could hear air coming through the vents however, the windshield was fogging up, causing the contact to not see the roadway clearly. The contact stated there was no warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Corrective Action:
The contact owns a 2022 Ram 2500. The contact stated the heater was not functioning properly. The contact stated that he could hear air coming through the vents however, the windshield was fogging up, causing the contact to not see the roadway clearly. The contact stated there was no warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Additional Notes:
The contact owns a 2022 Ram 2500. The contact stated the heater was not functioning properly. The contact stated that he could hear air coming through the vents however, the windshield was fogging up, causing the contact to not see the roadway clearly. The contact stated there was no warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Mfg Campaign: 11450359
Recall Date: Feb 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After winter snow 3 inches when electric deployed running boards were deployed to enter vehicle when stepping on to the running board ir was found to be covered is black ice. This caused loss of traction and slipping. No injuries occurred but were very likely if not for some luck. The current design allows for melting snow to drip down rhe doors and freeze on the running boards that are recessed under the truck.
Corrective Action:
After winter snow 3 inches when electric deployed running boards were deployed to enter vehicle when stepping on to the running board ir was found to be covered is black ice. This caused loss of traction and slipping. No injuries occurred but were very likely if not for some luck. The current design allows for melting snow to drip down rhe doors and freeze on the running boards that are recessed under the truck.
Additional Notes:
After winter snow 3 inches when electric deployed running boards were deployed to enter vehicle when stepping on to the running board ir was found to be covered is black ice. This caused loss of traction and slipping. No injuries occurred but were very likely if not for some luck. The current design allows for melting snow to drip down rhe doors and freeze on the running boards that are recessed under the truck.
Mfg Campaign: 11450363
Recall Date: Feb 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After shifting into reverse the infotainment screen sets brightness to full which at night is blinding and causes eyesight visibility to be extremely low when looking at other views to back up like the mirrors or outside the window. This increases the risk of hitting something or someone when in reverse. Instead, the infotainment screen brightness should not change. Specifically during night time.
Corrective Action:
After shifting into reverse the infotainment screen sets brightness to full which at night is blinding and causes eyesight visibility to be extremely low when looking at other views to back up like the mirrors or outside the window. This increases the risk of hitting something or someone when in reverse. Instead, the infotainment screen brightness should not change. Specifically during night time.
Additional Notes:
After shifting into reverse the infotainment screen sets brightness to full which at night is blinding and causes eyesight visibility to be extremely low when looking at other views to back up like the mirrors or outside the window. This increases the risk of hitting something or someone when in reverse. Instead, the infotainment screen brightness should not change. Specifically during night time.
Mfg Campaign: 11449629
Recall Date: Jan 31, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a brand new RAM 2500 Limited Cummins. Crew Cab, long bed. I heard online on one of the diesel truck forums that the factory was underfilling the differentials. I checked both differentials, and found that the front was at least 3/4 of a quart low on oil, and the rear was about 1/4 of a quart low. This could potentially cause a crash or wheel lockup if the differential were to fail due to being low on oil!
Corrective Action:
I purchased a brand new RAM 2500 Limited Cummins. Crew Cab, long bed. I heard online on one of the diesel truck forums that the factory was underfilling the differentials. I checked both differentials, and found that the front was at least 3/4 of a quart low on oil, and the rear was about 1/4 of a quart low. This could potentially cause a crash or wheel lockup if the differential were to fail due to being low on oil!
Additional Notes:
I purchased a brand new RAM 2500 Limited Cummins. Crew Cab, long bed. I heard online on one of the diesel truck forums that the factory was underfilling the differentials. I checked both differentials, and found that the front was at least 3/4 of a quart low on oil, and the rear was about 1/4 of a quart low. This could potentially cause a crash or wheel lockup if the differential were to fail due to being low on oil!
Mfg Campaign: 11442678
Recall Date: Dec 4, 2021
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