Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Consumer Complaints
3.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2018 RAM 2500. The contact stated that the ABS and traction control warning lights illuminated continuously. The contact stated that the failure indicated that the ABS system and the trailer brakes needed to be serviced. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the ABS pump and ABS module had failed and needed to be replaced. The vehicle had not been repaired due to parts being on back order. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 65,000.
Corrective Action:
The contact owns a 2018 RAM 2500. The contact stated that the ABS and traction control warning lights illuminated continuously. The contact stated that the failure indicated that the ABS system and the trailer brakes needed to be serviced. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the ABS pump and ABS module had failed and needed to be replaced. The vehicle had not been repaired due to parts being on back order. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 65,000.
Additional Notes:
The contact owns a 2018 RAM 2500. The contact stated that the ABS and traction control warning lights illuminated continuously. The contact stated that the failure indicated that the ABS system and the trailer brakes needed to be serviced. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the ABS pump and ABS module had failed and needed to be replaced. The vehicle had not been repaired due to parts being on back order. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 65,000.
Mfg Campaign: 11491295
Recall Date: Oct 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS Module & Hydraulic control unit
Corrective Action:
ABS Module & Hydraulic control unit
Additional Notes:
ABS Module & Hydraulic control unit
Mfg Campaign: 11490004
Recall Date: Oct 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
ABS Module & Hydraulic control unit
Corrective Action:
ABS Module & Hydraulic control unit
Additional Notes:
ABS Module & Hydraulic control unit
Mfg Campaign: 11490004
Recall Date: Oct 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Getting code C0020-01, ABS pump motor control - general electrical failure This item failed within 24 months of purchase and now the replacement is giving me the same failure. Quick web search showing a large amount of there’s issues which controls ABS as well as the traction control system. I understand there’s wearable parts but this should happen twice on a 4 year old vehicle with 50k miles, not to mention the others on the road. This should be a recall item given the frequency of failure
Corrective Action:
Getting code C0020-01, ABS pump motor control - general electrical failure This item failed within 24 months of purchase and now the replacement is giving me the same failure. Quick web search showing a large amount of there’s issues which controls ABS as well as the traction control system. I understand there’s wearable parts but this should happen twice on a 4 year old vehicle with 50k miles, not to mention the others on the road. This should be a recall item given the frequency of failure
Additional Notes:
Getting code C0020-01, ABS pump motor control - general electrical failure This item failed within 24 months of purchase and now the replacement is giving me the same failure. Quick web search showing a large amount of there’s issues which controls ABS as well as the traction control system. I understand there’s wearable parts but this should happen twice on a 4 year old vehicle with 50k miles, not to mention the others on the road. This should be a recall item given the frequency of failure
Mfg Campaign: 11489846
Recall Date: Oct 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS Module and HCU bad with 40K miles, a WELL KNOWN ram issue that they continue to ignore and take thousands of Additional dollars out of consumers pockets as they seem to go bad JUST after the basic warranty expires. 70 thousand dollar truck that is garbage, and Ram won’t remedy this problem. Second power wagon I’ve owned, same issue, similar mileage.
Corrective Action:
ABS Module and HCU bad with 40K miles, a WELL KNOWN ram issue that they continue to ignore and take thousands of Additional dollars out of consumers pockets as they seem to go bad JUST after the basic warranty expires. 70 thousand dollar truck that is garbage, and Ram won’t remedy this problem. Second power wagon I’ve owned, same issue, similar mileage.
Additional Notes:
ABS Module and HCU bad with 40K miles, a WELL KNOWN ram issue that they continue to ignore and take thousands of Additional dollars out of consumers pockets as they seem to go bad JUST after the basic warranty expires. 70 thousand dollar truck that is garbage, and Ram won’t remedy this problem. Second power wagon I’ve owned, same issue, similar mileage.
Mfg Campaign: 11489397
Recall Date: Oct 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
ABS Module and HCU bad with 40K miles, a WELL KNOWN ram issue that they continue to ignore and take thousands of Additional dollars out of consumers pockets as they seem to go bad JUST after the basic warranty expires. 70 thousand dollar truck that is garbage, and Ram won’t remedy this problem. Second power wagon I’ve owned, same issue, similar mileage.
Corrective Action:
ABS Module and HCU bad with 40K miles, a WELL KNOWN ram issue that they continue to ignore and take thousands of Additional dollars out of consumers pockets as they seem to go bad JUST after the basic warranty expires. 70 thousand dollar truck that is garbage, and Ram won’t remedy this problem. Second power wagon I’ve owned, same issue, similar mileage.
Additional Notes:
ABS Module and HCU bad with 40K miles, a WELL KNOWN ram issue that they continue to ignore and take thousands of Additional dollars out of consumers pockets as they seem to go bad JUST after the basic warranty expires. 70 thousand dollar truck that is garbage, and Ram won’t remedy this problem. Second power wagon I’ve owned, same issue, similar mileage.
Mfg Campaign: 11489397
Recall Date: Oct 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated that after two weeks of not driving the vehicle, the vehicle failed to start up after several attempts. Several unknown warning lights were illuminated on the instrument panel. The contact jumpstarted the vehicle and made an appointment with the dealer. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the dealer replaced the battery. The contact stated that the failure persisted. The vehicle was taken back to the dealer on two other occasions; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated that after two weeks of not driving the vehicle, the vehicle failed to start up after several attempts. Several unknown warning lights were illuminated on the instrument panel. The contact jumpstarted the vehicle and made an appointment with the dealer. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the dealer replaced the battery. The contact stated that the failure persisted. The vehicle was taken back to the dealer on two other occasions; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated that after two weeks of not driving the vehicle, the vehicle failed to start up after several attempts. Several unknown warning lights were illuminated on the instrument panel. The contact jumpstarted the vehicle and made an appointment with the dealer. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the dealer replaced the battery. The contact stated that the failure persisted. The vehicle was taken back to the dealer on two other occasions; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Mfg Campaign: 11489109
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated that after two weeks of not driving the vehicle, the vehicle failed to start up after several attempts. Several unknown warning lights were illuminated on the instrument panel. The contact jumpstarted the vehicle and made an appointment with the dealer. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the dealer replaced the battery. The contact stated that the failure persisted. The vehicle was taken back to the dealer on two other occasions; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated that after two weeks of not driving the vehicle, the vehicle failed to start up after several attempts. Several unknown warning lights were illuminated on the instrument panel. The contact jumpstarted the vehicle and made an appointment with the dealer. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the dealer replaced the battery. The contact stated that the failure persisted. The vehicle was taken back to the dealer on two other occasions; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated that after two weeks of not driving the vehicle, the vehicle failed to start up after several attempts. Several unknown warning lights were illuminated on the instrument panel. The contact jumpstarted the vehicle and made an appointment with the dealer. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the dealer replaced the battery. The contact stated that the failure persisted. The vehicle was taken back to the dealer on two other occasions; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Mfg Campaign: 11489109
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
anti- lock brake trouble light is on permanently. Checked with dealer Part number 68347098AB antilock module is on back order. All online retailers are out of stock and no ETA of when its going to be restocked. This is a known problem with Dodge Trucks, without anti-lock brakes the brakes can lock up and skid out of control killing the driver/passenger and anybody else involved. once the light comes on cruise control is locked out. I think this warrants a safety recall. If it was just 1 or 2 cases I could see it being a random problem but reading on all the people who have the same problem, its scary to know as many Dodge ram trucks on the road with possibly no anti-lock brakes what could happen in an emergency
Corrective Action:
anti- lock brake trouble light is on permanently. Checked with dealer Part number 68347098AB antilock module is on back order. All online retailers are out of stock and no ETA of when its going to be restocked. This is a known problem with Dodge Trucks, without anti-lock brakes the brakes can lock up and skid out of control killing the driver/passenger and anybody else involved. once the light comes on cruise control is locked out. I think this warrants a safety recall. If it was just 1 or 2 cases I could see it being a random problem but reading on all the people who have the same problem, its scary to know as many Dodge ram trucks on the road with possibly no anti-lock brakes what could happen in an emergency
Additional Notes:
anti- lock brake trouble light is on permanently. Checked with dealer Part number 68347098AB antilock module is on back order. All online retailers are out of stock and no ETA of when its going to be restocked. This is a known problem with Dodge Trucks, without anti-lock brakes the brakes can lock up and skid out of control killing the driver/passenger and anybody else involved. once the light comes on cruise control is locked out. I think this warrants a safety recall. If it was just 1 or 2 cases I could see it being a random problem but reading on all the people who have the same problem, its scary to know as many Dodge ram trucks on the road with possibly no anti-lock brakes what could happen in an emergency
Mfg Campaign: 11489139
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS and HCU module failure on a vehicle with less than 50,000 miles on it following all maintenance intervals and instructions. Results in traction control and automatic emergency braking not working as intended. Parts are backordered until January at the earliest, and will be over $1k after labor.
Corrective Action:
ABS and HCU module failure on a vehicle with less than 50,000 miles on it following all maintenance intervals and instructions. Results in traction control and automatic emergency braking not working as intended. Parts are backordered until January at the earliest, and will be over $1k after labor.
Additional Notes:
ABS and HCU module failure on a vehicle with less than 50,000 miles on it following all maintenance intervals and instructions. Results in traction control and automatic emergency braking not working as intended. Parts are backordered until January at the earliest, and will be over $1k after labor.
Mfg Campaign: 11488671
Recall Date: Oct 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
ABS and HCU module failure on a vehicle with less than 50,000 miles on it following all maintenance intervals and instructions. Results in traction control and automatic emergency braking not working as intended. Parts are backordered until January at the earliest, and will be over $1k after labor.
Corrective Action:
ABS and HCU module failure on a vehicle with less than 50,000 miles on it following all maintenance intervals and instructions. Results in traction control and automatic emergency braking not working as intended. Parts are backordered until January at the earliest, and will be over $1k after labor.
Additional Notes:
ABS and HCU module failure on a vehicle with less than 50,000 miles on it following all maintenance intervals and instructions. Results in traction control and automatic emergency braking not working as intended. Parts are backordered until January at the earliest, and will be over $1k after labor.
Mfg Campaign: 11488671
Recall Date: Oct 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Repair to recall v06 to fix drag link was improperly performed by ram certified dealer, resulting in a drag link that is impossible to adjust. This prevents the alignment from being corrected, creating unsafe steering conditions.
Corrective Action:
Repair to recall v06 to fix drag link was improperly performed by ram certified dealer, resulting in a drag link that is impossible to adjust. This prevents the alignment from being corrected, creating unsafe steering conditions.
Additional Notes:
Repair to recall v06 to fix drag link was improperly performed by ram certified dealer, resulting in a drag link that is impossible to adjust. This prevents the alignment from being corrected, creating unsafe steering conditions.
Mfg Campaign: 11488672
Recall Date: Oct 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving, a warning message appeared "service electric brake system". Taken to dealer. "Found, hydraulic control unit to be faulty." Need to replace unit. Correction determined "ABS SYSTEM ANDSTABILITY CONTROL SYSTEM IS COMPROMISED. SUGGEST NOT DRIVING THIS VEHICLE UNTIL PARTS ARE AVAILABLE AND INSTALLED IN THE VEHICLE. " I was informed by the dealer the party's are restricted and cannot be ordered until January 2023 and then there is no guarantee they will be shipped. I contacted Ram service and was informed the parts did not exist and needed to be manufactured. I inquired how this could happen with only 28411 miles (less when detected) and if there was a recall. I was shocked a safety part like this that prevents the vehicle from being driven was not covered under recall. There was no offer to assist with providing transportation for me while I await for repair.
Corrective Action:
While driving, a warning message appeared "service electric brake system". Taken to dealer. "Found, hydraulic control unit to be faulty." Need to replace unit. Correction determined "ABS SYSTEM ANDSTABILITY CONTROL SYSTEM IS COMPROMISED. SUGGEST NOT DRIVING THIS VEHICLE UNTIL PARTS ARE AVAILABLE AND INSTALLED IN THE VEHICLE. " I was informed by the dealer the party's are restricted and cannot be ordered until January 2023 and then there is no guarantee they will be shipped. I contacted Ram service and was informed the parts did not exist and needed to be manufactured. I inquired how this could happen with only 28411 miles (less when detected) and if there was a recall. I was shocked a safety part like this that prevents the vehicle from being driven was not covered under recall. There was no offer to assist with providing transportation for me while I await for repair.
Additional Notes:
While driving, a warning message appeared "service electric brake system". Taken to dealer. "Found, hydraulic control unit to be faulty." Need to replace unit. Correction determined "ABS SYSTEM ANDSTABILITY CONTROL SYSTEM IS COMPROMISED. SUGGEST NOT DRIVING THIS VEHICLE UNTIL PARTS ARE AVAILABLE AND INSTALLED IN THE VEHICLE. " I was informed by the dealer the party's are restricted and cannot be ordered until January 2023 and then there is no guarantee they will be shipped. I contacted Ram service and was informed the parts did not exist and needed to be manufactured. I inquired how this could happen with only 28411 miles (less when detected) and if there was a recall. I was shocked a safety part like this that prevents the vehicle from being driven was not covered under recall. There was no offer to assist with providing transportation for me while I await for repair.
Mfg Campaign: 11488688
Recall Date: Oct 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Corrective Action:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Additional Notes:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Mfg Campaign: 11488533
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Corrective Action:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Additional Notes:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Mfg Campaign: 11488533
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Corrective Action:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Additional Notes:
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
Mfg Campaign: 11488533
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle showing error code C0020-01 which is an issue with the ABS system. This is a known issue among the 2018 Ram Trucks which after searching repair options seems to be happening more frequently than it should. This is a major safety issue that is effecting thousands of vehicles and should be addressed. Repairs require a replacement of the ABS Module and the HCU. The manufacturer should be required to fix this safety issue.
Corrective Action:
Vehicle showing error code C0020-01 which is an issue with the ABS system. This is a known issue among the 2018 Ram Trucks which after searching repair options seems to be happening more frequently than it should. This is a major safety issue that is effecting thousands of vehicles and should be addressed. Repairs require a replacement of the ABS Module and the HCU. The manufacturer should be required to fix this safety issue.
Additional Notes:
Vehicle showing error code C0020-01 which is an issue with the ABS system. This is a known issue among the 2018 Ram Trucks which after searching repair options seems to be happening more frequently than it should. This is a major safety issue that is effecting thousands of vehicles and should be addressed. Repairs require a replacement of the ABS Module and the HCU. The manufacturer should be required to fix this safety issue.
Mfg Campaign: 11488557
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
"Service Electronic Braking System" and "Service ABS System" lights are flashing intermittently and the "ABS" and "Traction Control" lights are on as well. No diminished braking has occurred yet, however the ABS and traction control become disabled when the issue is present. I am currently opening a STAR case with RAM and attempting to schedule a dealer appointment. The issue started at 43,500 miles. This problem appears to be widespread on 2018 RAM 2500/3500 trucks and represents a safety issue, as the braking and traction control mechanisms are disabled when the issue is present.
Corrective Action:
"Service Electronic Braking System" and "Service ABS System" lights are flashing intermittently and the "ABS" and "Traction Control" lights are on as well. No diminished braking has occurred yet, however the ABS and traction control become disabled when the issue is present. I am currently opening a STAR case with RAM and attempting to schedule a dealer appointment. The issue started at 43,500 miles. This problem appears to be widespread on 2018 RAM 2500/3500 trucks and represents a safety issue, as the braking and traction control mechanisms are disabled when the issue is present.
Additional Notes:
"Service Electronic Braking System" and "Service ABS System" lights are flashing intermittently and the "ABS" and "Traction Control" lights are on as well. No diminished braking has occurred yet, however the ABS and traction control become disabled when the issue is present. I am currently opening a STAR case with RAM and attempting to schedule a dealer appointment. The issue started at 43,500 miles. This problem appears to be widespread on 2018 RAM 2500/3500 trucks and represents a safety issue, as the braking and traction control mechanisms are disabled when the issue is present.
Mfg Campaign: 11488508
Recall Date: Oct 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT. EACH TIME HITTING A BUMP THE LIGHT WOULD COME BACK ON, THEN WHEN HIT ANOTHER BUMP LIGHT WOULD GO OUT.
Corrective Action:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT. EACH TIME HITTING A BUMP THE LIGHT WOULD COME BACK ON, THEN WHEN HIT ANOTHER BUMP LIGHT WOULD GO OUT.
Additional Notes:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT. EACH TIME HITTING A BUMP THE LIGHT WOULD COME BACK ON, THEN WHEN HIT ANOTHER BUMP LIGHT WOULD GO OUT.
Mfg Campaign: 11488312
Recall Date: Oct 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, the “Service Electronic Braking System" and the Traction Control icon were illuminated. During the failure the cruise control would independently be deactivated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 9,000. The consumer stated when the vehicle is started and placed into gear, "Service Electronic Braking System, Traction Control, and Anti Lock Icons" all illuminate. The manufacturer stated the vehicle is out of warranty and if fixed it will be at the owner's expense.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, the “Service Electronic Braking System" and the Traction Control icon were illuminated. During the failure the cruise control would independently be deactivated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 9,000. The consumer stated when the vehicle is started and placed into gear, "Service Electronic Braking System, Traction Control, and Anti Lock Icons" all illuminate. The manufacturer stated the vehicle is out of warranty and if fixed it will be at the owner's expense.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, the “Service Electronic Braking System" and the Traction Control icon were illuminated. During the failure the cruise control would independently be deactivated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 9,000. The consumer stated when the vehicle is started and placed into gear, "Service Electronic Braking System, Traction Control, and Anti Lock Icons" all illuminate. The manufacturer stated the vehicle is out of warranty and if fixed it will be at the owner's expense.
Mfg Campaign: 11487796
Recall Date: Oct 4, 2022
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