Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T51
Recall Date: Sep 12, 2017
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 10, 2017
Consumer Complaints
873 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRUCK STARTS AND DIES , TRUCK WILL NOT START IF IT SITS FOR LONG PERIOD OF TIME , NO DASH LIGHTS WHEN THIS HAPPENS , TAKES ABOUT 40 MINS TO GET THE KEY TO RECOGNIZE/GET STARTED . WHEN TAKEN TO THE DEALER SHIP A TEST WAS RAN AND SAID ALL THINGS I DESCRIBE (WRONG KEY PHOBE, LOSS COMMUNICATION WITH IGINTATION )
Corrective Action:
TRUCK STARTS AND DIES , TRUCK WILL NOT START IF IT SITS FOR LONG PERIOD OF TIME , NO DASH LIGHTS WHEN THIS HAPPENS , TAKES ABOUT 40 MINS TO GET THE KEY TO RECOGNIZE/GET STARTED . WHEN TAKEN TO THE DEALER SHIP A TEST WAS RAN AND SAID ALL THINGS I DESCRIBE (WRONG KEY PHOBE, LOSS COMMUNICATION WITH IGINTATION )
Additional Notes:
TRUCK STARTS AND DIES , TRUCK WILL NOT START IF IT SITS FOR LONG PERIOD OF TIME , NO DASH LIGHTS WHEN THIS HAPPENS , TAKES ABOUT 40 MINS TO GET THE KEY TO RECOGNIZE/GET STARTED . WHEN TAKEN TO THE DEALER SHIP A TEST WAS RAN AND SAID ALL THINGS I DESCRIBE (WRONG KEY PHOBE, LOSS COMMUNICATION WITH IGINTATION )
Mfg Campaign: 11277040
Recall Date: Oct 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Corrective Action:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Additional Notes:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Mfg Campaign: 11270151
Recall Date: Oct 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Corrective Action:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Additional Notes:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Mfg Campaign: 11270151
Recall Date: Oct 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Corrective Action:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Additional Notes:
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Mfg Campaign: 11270151
Recall Date: Oct 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
RECALL - WAS ADVISED WHEEL ALIGNMENT WOULD NO LONGER BE ABLE TO BE DONE DUE TO WELDING ADJUSTING SLEEVES.
Corrective Action:
RECALL - WAS ADVISED WHEEL ALIGNMENT WOULD NO LONGER BE ABLE TO BE DONE DUE TO WELDING ADJUSTING SLEEVES.
Additional Notes:
RECALL - WAS ADVISED WHEEL ALIGNMENT WOULD NO LONGER BE ABLE TO BE DONE DUE TO WELDING ADJUSTING SLEEVES.
Mfg Campaign: 11268689
Recall Date: Oct 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
RAM WELDED THE DRAG-LINK ASSEMBLY PER A RECALL ON MY 2500. I CANNOT GET ANYONE INCLUDING THE DEALER TO ALIGN MY TRUCK AFTER PUTTING NEW TIRES ON IT. THE FACTORY TIRES WORE UNEVENLY PRIOR TO 30,000 MILES. CHRYSLER SAYS THERE IS NOTHING THEY CAN DO. I SPECIFICALLY ASKED FOR A REPLACEMENT DRAG LINK ASSEMBLY THAT IS NOT WELDED BE SHIPPED TO THE DEALER. THEY ARE REFUSING. I AM IN AWE OF THEIR INABILITY TO RESOLVE AN ISSUE THEY DIRECTLY CREATED. I AM PLANNING ON SUING AS A LAST RESORT.
Corrective Action:
RAM WELDED THE DRAG-LINK ASSEMBLY PER A RECALL ON MY 2500. I CANNOT GET ANYONE INCLUDING THE DEALER TO ALIGN MY TRUCK AFTER PUTTING NEW TIRES ON IT. THE FACTORY TIRES WORE UNEVENLY PRIOR TO 30,000 MILES. CHRYSLER SAYS THERE IS NOTHING THEY CAN DO. I SPECIFICALLY ASKED FOR A REPLACEMENT DRAG LINK ASSEMBLY THAT IS NOT WELDED BE SHIPPED TO THE DEALER. THEY ARE REFUSING. I AM IN AWE OF THEIR INABILITY TO RESOLVE AN ISSUE THEY DIRECTLY CREATED. I AM PLANNING ON SUING AS A LAST RESORT.
Additional Notes:
RAM WELDED THE DRAG-LINK ASSEMBLY PER A RECALL ON MY 2500. I CANNOT GET ANYONE INCLUDING THE DEALER TO ALIGN MY TRUCK AFTER PUTTING NEW TIRES ON IT. THE FACTORY TIRES WORE UNEVENLY PRIOR TO 30,000 MILES. CHRYSLER SAYS THERE IS NOTHING THEY CAN DO. I SPECIFICALLY ASKED FOR A REPLACEMENT DRAG LINK ASSEMBLY THAT IS NOT WELDED BE SHIPPED TO THE DEALER. THEY ARE REFUSING. I AM IN AWE OF THEIR INABILITY TO RESOLVE AN ISSUE THEY DIRECTLY CREATED. I AM PLANNING ON SUING AS A LAST RESORT.
Mfg Campaign: 11267161
Recall Date: Oct 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
NHTSA RECALL19V-021, BY WELDING NUTS ON TO THE STEERING STABILIZER, THIS MAKES THE ISSUE PERMANENT, NO ADJUSTMENT IN THE FUTURE UNLESS REPLACEMENT. THIS IS AN UNACCEPTABLE RECALL FOR THE CONSUMER. FCA NEEDS TO CORRECTS BY INSTALLING AN ADJUSTABLE STEERING STABILIZER
Corrective Action:
NHTSA RECALL19V-021, BY WELDING NUTS ON TO THE STEERING STABILIZER, THIS MAKES THE ISSUE PERMANENT, NO ADJUSTMENT IN THE FUTURE UNLESS REPLACEMENT. THIS IS AN UNACCEPTABLE RECALL FOR THE CONSUMER. FCA NEEDS TO CORRECTS BY INSTALLING AN ADJUSTABLE STEERING STABILIZER
Additional Notes:
NHTSA RECALL19V-021, BY WELDING NUTS ON TO THE STEERING STABILIZER, THIS MAKES THE ISSUE PERMANENT, NO ADJUSTMENT IN THE FUTURE UNLESS REPLACEMENT. THIS IS AN UNACCEPTABLE RECALL FOR THE CONSUMER. FCA NEEDS TO CORRECTS BY INSTALLING AN ADJUSTABLE STEERING STABILIZER
Mfg Campaign: 11266031
Recall Date: Oct 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500 DIESEL. THE CONTACT STATED THAT THE ABS INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER BEFORE THE 36,000 MILE WARRANTY EXPIRED IN APPROXIMATELY JUNE OF 2019. THE DEALER INSPECTED THE VEHICLE, RESET THE TRACTION CONTROL INDICATOR, CHANGED THE FLUIDS, AND STATED THAT THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THE VEHICLE WAS TAKEN TO RISER CHRYSLER, DODGE, JEEP, RAM, AND FIAT (4722 CENTRAL AVE, HOT SPRINGS, AR 71913, (501) 500-5285) ON SEPTEMBER 21, 2019 WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A NATIONAL BACKORDER FOR THE PART AND IT WAS A MAJOR ISSUE FOR THOSE VEHICLES. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS STILL BEING DRIVEN BY THE CONTACT. THE CONTACT LEFT A VOICE MESSAGE WITH THE MANUFACTURER AND HAD NOT BEEN CALLED BACK. THE FAILURE MILEAGE WAS 39,100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500 DIESEL. THE CONTACT STATED THAT THE ABS INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER BEFORE THE 36,000 MILE WARRANTY EXPIRED IN APPROXIMATELY JUNE OF 2019. THE DEALER INSPECTED THE VEHICLE, RESET THE TRACTION CONTROL INDICATOR, CHANGED THE FLUIDS, AND STATED THAT THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THE VEHICLE WAS TAKEN TO RISER CHRYSLER, DODGE, JEEP, RAM, AND FIAT (4722 CENTRAL AVE, HOT SPRINGS, AR 71913, (501) 500-5285) ON SEPTEMBER 21, 2019 WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A NATIONAL BACKORDER FOR THE PART AND IT WAS A MAJOR ISSUE FOR THOSE VEHICLES. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS STILL BEING DRIVEN BY THE CONTACT. THE CONTACT LEFT A VOICE MESSAGE WITH THE MANUFACTURER AND HAD NOT BEEN CALLED BACK. THE FAILURE MILEAGE WAS 39,100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500 DIESEL. THE CONTACT STATED THAT THE ABS INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER BEFORE THE 36,000 MILE WARRANTY EXPIRED IN APPROXIMATELY JUNE OF 2019. THE DEALER INSPECTED THE VEHICLE, RESET THE TRACTION CONTROL INDICATOR, CHANGED THE FLUIDS, AND STATED THAT THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THE VEHICLE WAS TAKEN TO RISER CHRYSLER, DODGE, JEEP, RAM, AND FIAT (4722 CENTRAL AVE, HOT SPRINGS, AR 71913, (501) 500-5285) ON SEPTEMBER 21, 2019 WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A NATIONAL BACKORDER FOR THE PART AND IT WAS A MAJOR ISSUE FOR THOSE VEHICLES. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS STILL BEING DRIVEN BY THE CONTACT. THE CONTACT LEFT A VOICE MESSAGE WITH THE MANUFACTURER AND HAD NOT BEEN CALLED BACK. THE FAILURE MILEAGE WAS 39,100.
Mfg Campaign: 11265590
Recall Date: Oct 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I BOUGHT THE TRUCK NEW IN OCT. 2017. ALMOST RIGHT AWAY I FELT A PULL TO EITHER DIRECTION WHEN DRIVING BUT IT PULLED STRONGER TO THE RIGHT. I BROUGHT IT BACK TO BROWNS DODGE IN MEDFORD N.Y. AND COMPLAINED AND THEY "SENT IT OUT" FOR A WHEEL ALIGNMENT. I WENT BACK BECAUSE IT WAS STILL PULLING. AFTER A SECOND LOOK BY THE DEALER I WAS TOLD IT WAS DOING WHAT IT SHOULD. IT WASN'T. I THEN TOOK IT TO AN INDEPENDENT PLACE THAT SPECIALIZES IN WHEEL ALIGNMENTS. THEY SAID THEY FIXED IT TOO. THEY DIDN'T. I WAS READY TO GET RID OF THE TRUCK UNTIL I GOT THE RECALL NOTICE. I TOOK IT BACK TO BROWNS AND THEY WELDED THE DRAG LINK AND SAID THERE ARE NO PARTS AVAILABLE AND I WOULD GET A CALL WHEN THEY ARE AVAILABLE. I NEVER RECEIVED A CALL AND I CALLED AND THEY CLAIM THEY STILL DO NOT HAVE THE PART. I NEED MY TRUCK TO DRIVE CORRECTLY. THE DRAG LINK SHOULD NOT BE WELDED. REPLACEMENT IS NEEDED. IT STILL PULLS. I TOW TRAILERS. AFTER THE DRAG LINK WAS WELDED THE "MECHANIC" WROTE ON THE SERVICE FORM HE TEST DROVE IT TO CHECK FOR "TOW". THAT IS A LIE. THE TRUCK NEVER LEFT THE BAY UNTIL IT WAS DONE. I WAS THERE. THE ODO IN AND OUT IS THE SAME TOO. I WAS GETTING HELP FROM FCA BUT NOW THEY WONT HELP EITHER. THEY SAID SOMEONE ELSE WILL BE HANDLING IT AND CONTACTING ME AND NOBODY EVER HAS. THE CASE NUMBER IS 58281442. THANK YOU.
Corrective Action:
I BOUGHT THE TRUCK NEW IN OCT. 2017. ALMOST RIGHT AWAY I FELT A PULL TO EITHER DIRECTION WHEN DRIVING BUT IT PULLED STRONGER TO THE RIGHT. I BROUGHT IT BACK TO BROWNS DODGE IN MEDFORD N.Y. AND COMPLAINED AND THEY "SENT IT OUT" FOR A WHEEL ALIGNMENT. I WENT BACK BECAUSE IT WAS STILL PULLING. AFTER A SECOND LOOK BY THE DEALER I WAS TOLD IT WAS DOING WHAT IT SHOULD. IT WASN'T. I THEN TOOK IT TO AN INDEPENDENT PLACE THAT SPECIALIZES IN WHEEL ALIGNMENTS. THEY SAID THEY FIXED IT TOO. THEY DIDN'T. I WAS READY TO GET RID OF THE TRUCK UNTIL I GOT THE RECALL NOTICE. I TOOK IT BACK TO BROWNS AND THEY WELDED THE DRAG LINK AND SAID THERE ARE NO PARTS AVAILABLE AND I WOULD GET A CALL WHEN THEY ARE AVAILABLE. I NEVER RECEIVED A CALL AND I CALLED AND THEY CLAIM THEY STILL DO NOT HAVE THE PART. I NEED MY TRUCK TO DRIVE CORRECTLY. THE DRAG LINK SHOULD NOT BE WELDED. REPLACEMENT IS NEEDED. IT STILL PULLS. I TOW TRAILERS. AFTER THE DRAG LINK WAS WELDED THE "MECHANIC" WROTE ON THE SERVICE FORM HE TEST DROVE IT TO CHECK FOR "TOW". THAT IS A LIE. THE TRUCK NEVER LEFT THE BAY UNTIL IT WAS DONE. I WAS THERE. THE ODO IN AND OUT IS THE SAME TOO. I WAS GETTING HELP FROM FCA BUT NOW THEY WONT HELP EITHER. THEY SAID SOMEONE ELSE WILL BE HANDLING IT AND CONTACTING ME AND NOBODY EVER HAS. THE CASE NUMBER IS 58281442. THANK YOU.
Additional Notes:
I BOUGHT THE TRUCK NEW IN OCT. 2017. ALMOST RIGHT AWAY I FELT A PULL TO EITHER DIRECTION WHEN DRIVING BUT IT PULLED STRONGER TO THE RIGHT. I BROUGHT IT BACK TO BROWNS DODGE IN MEDFORD N.Y. AND COMPLAINED AND THEY "SENT IT OUT" FOR A WHEEL ALIGNMENT. I WENT BACK BECAUSE IT WAS STILL PULLING. AFTER A SECOND LOOK BY THE DEALER I WAS TOLD IT WAS DOING WHAT IT SHOULD. IT WASN'T. I THEN TOOK IT TO AN INDEPENDENT PLACE THAT SPECIALIZES IN WHEEL ALIGNMENTS. THEY SAID THEY FIXED IT TOO. THEY DIDN'T. I WAS READY TO GET RID OF THE TRUCK UNTIL I GOT THE RECALL NOTICE. I TOOK IT BACK TO BROWNS AND THEY WELDED THE DRAG LINK AND SAID THERE ARE NO PARTS AVAILABLE AND I WOULD GET A CALL WHEN THEY ARE AVAILABLE. I NEVER RECEIVED A CALL AND I CALLED AND THEY CLAIM THEY STILL DO NOT HAVE THE PART. I NEED MY TRUCK TO DRIVE CORRECTLY. THE DRAG LINK SHOULD NOT BE WELDED. REPLACEMENT IS NEEDED. IT STILL PULLS. I TOW TRAILERS. AFTER THE DRAG LINK WAS WELDED THE "MECHANIC" WROTE ON THE SERVICE FORM HE TEST DROVE IT TO CHECK FOR "TOW". THAT IS A LIE. THE TRUCK NEVER LEFT THE BAY UNTIL IT WAS DONE. I WAS THERE. THE ODO IN AND OUT IS THE SAME TOO. I WAS GETTING HELP FROM FCA BUT NOW THEY WONT HELP EITHER. THEY SAID SOMEONE ELSE WILL BE HANDLING IT AND CONTACTING ME AND NOBODY EVER HAS. THE CASE NUMBER IS 58281442. THANK YOU.
Mfg Campaign: 11253556
Recall Date: Sep 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
INTERMITTENT MIL FOR ABS AND ELECTRONIC BRAKING SYSTEM, BECAME MORE FREQUENT OVER 1-2 WEEKS WHILE WAITING FOR APPOINTMENT AT DEALERSHIP (OUT OF TOWN). DAY OF THE APPOINTMENT, MIL CAME ON AND STAYED ON. DEALER READ CODES AND STATED 'INTERNAL CODES FOUND, REPLACE PUMP AND MODULE' THEN INFORMED ME PARTS WERE ON 'NATIONAL BACKORDER' VEHICLE HAS 46,500 MILES AT TIME OF FAILURE.
Corrective Action:
INTERMITTENT MIL FOR ABS AND ELECTRONIC BRAKING SYSTEM, BECAME MORE FREQUENT OVER 1-2 WEEKS WHILE WAITING FOR APPOINTMENT AT DEALERSHIP (OUT OF TOWN). DAY OF THE APPOINTMENT, MIL CAME ON AND STAYED ON. DEALER READ CODES AND STATED 'INTERNAL CODES FOUND, REPLACE PUMP AND MODULE' THEN INFORMED ME PARTS WERE ON 'NATIONAL BACKORDER' VEHICLE HAS 46,500 MILES AT TIME OF FAILURE.
Additional Notes:
INTERMITTENT MIL FOR ABS AND ELECTRONIC BRAKING SYSTEM, BECAME MORE FREQUENT OVER 1-2 WEEKS WHILE WAITING FOR APPOINTMENT AT DEALERSHIP (OUT OF TOWN). DAY OF THE APPOINTMENT, MIL CAME ON AND STAYED ON. DEALER READ CODES AND STATED 'INTERNAL CODES FOUND, REPLACE PUMP AND MODULE' THEN INFORMED ME PARTS WERE ON 'NATIONAL BACKORDER' VEHICLE HAS 46,500 MILES AT TIME OF FAILURE.
Mfg Campaign: 11252781
Recall Date: Sep 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
INTERMITTENT MIL FOR ABS AND ELECTRONIC BRAKING SYSTEM, BECAME MORE FREQUENT OVER 1-2 WEEKS WHILE WAITING FOR APPOINTMENT AT DEALERSHIP (OUT OF TOWN). DAY OF THE APPOINTMENT, MIL CAME ON AND STAYED ON. DEALER READ CODES AND STATED 'INTERNAL CODES FOUND, REPLACE PUMP AND MODULE' THEN INFORMED ME PARTS WERE ON 'NATIONAL BACKORDER' VEHICLE HAS 46,500 MILES AT TIME OF FAILURE.
Corrective Action:
INTERMITTENT MIL FOR ABS AND ELECTRONIC BRAKING SYSTEM, BECAME MORE FREQUENT OVER 1-2 WEEKS WHILE WAITING FOR APPOINTMENT AT DEALERSHIP (OUT OF TOWN). DAY OF THE APPOINTMENT, MIL CAME ON AND STAYED ON. DEALER READ CODES AND STATED 'INTERNAL CODES FOUND, REPLACE PUMP AND MODULE' THEN INFORMED ME PARTS WERE ON 'NATIONAL BACKORDER' VEHICLE HAS 46,500 MILES AT TIME OF FAILURE.
Additional Notes:
INTERMITTENT MIL FOR ABS AND ELECTRONIC BRAKING SYSTEM, BECAME MORE FREQUENT OVER 1-2 WEEKS WHILE WAITING FOR APPOINTMENT AT DEALERSHIP (OUT OF TOWN). DAY OF THE APPOINTMENT, MIL CAME ON AND STAYED ON. DEALER READ CODES AND STATED 'INTERNAL CODES FOUND, REPLACE PUMP AND MODULE' THEN INFORMED ME PARTS WERE ON 'NATIONAL BACKORDER' VEHICLE HAS 46,500 MILES AT TIME OF FAILURE.
Mfg Campaign: 11252781
Recall Date: Sep 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED NEW TIRES. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INTERMITTENTLY DID NOT IDLE AND THE RPMS RACED UP AND DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION WAS BECOMING WORSE. THE CONTACT PURCHASED NEW TIRES, BUT THE VIBRATION FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A TIRE SHOP AND WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING AND ALL FOUR RIMS WERE BENT AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT SOME OF THE TIRES WERE REBALANCED, BUT NOT THE FRONT DRIVER'S SIDE TIRE DUE TO THE DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED NEW TIRES. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INTERMITTENTLY DID NOT IDLE AND THE RPMS RACED UP AND DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION WAS BECOMING WORSE. THE CONTACT PURCHASED NEW TIRES, BUT THE VIBRATION FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A TIRE SHOP AND WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING AND ALL FOUR RIMS WERE BENT AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT SOME OF THE TIRES WERE REBALANCED, BUT NOT THE FRONT DRIVER'S SIDE TIRE DUE TO THE DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED NEW TIRES. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INTERMITTENTLY DID NOT IDLE AND THE RPMS RACED UP AND DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION WAS BECOMING WORSE. THE CONTACT PURCHASED NEW TIRES, BUT THE VIBRATION FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A TIRE SHOP AND WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING AND ALL FOUR RIMS WERE BENT AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT SOME OF THE TIRES WERE REBALANCED, BUT NOT THE FRONT DRIVER'S SIDE TIRE DUE TO THE DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Mfg Campaign: 11245880
Recall Date: Aug 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED NEW TIRES. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INTERMITTENTLY DID NOT IDLE AND THE RPMS RACED UP AND DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION WAS BECOMING WORSE. THE CONTACT PURCHASED NEW TIRES, BUT THE VIBRATION FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A TIRE SHOP AND WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING AND ALL FOUR RIMS WERE BENT AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT SOME OF THE TIRES WERE REBALANCED, BUT NOT THE FRONT DRIVER'S SIDE TIRE DUE TO THE DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED NEW TIRES. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INTERMITTENTLY DID NOT IDLE AND THE RPMS RACED UP AND DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION WAS BECOMING WORSE. THE CONTACT PURCHASED NEW TIRES, BUT THE VIBRATION FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A TIRE SHOP AND WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING AND ALL FOUR RIMS WERE BENT AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT SOME OF THE TIRES WERE REBALANCED, BUT NOT THE FRONT DRIVER'S SIDE TIRE DUE TO THE DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED NEW TIRES. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INTERMITTENTLY DID NOT IDLE AND THE RPMS RACED UP AND DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION WAS BECOMING WORSE. THE CONTACT PURCHASED NEW TIRES, BUT THE VIBRATION FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A TIRE SHOP AND WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING AND ALL FOUR RIMS WERE BENT AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT SOME OF THE TIRES WERE REBALANCED, BUT NOT THE FRONT DRIVER'S SIDE TIRE DUE TO THE DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Mfg Campaign: 11245880
Recall Date: Aug 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
2017 RAM 2500 DIESEL WITH FIRESTONE TRANSFORCE AT TIRES. TIRES HAVE APPROXIMATELY 27000 MILES ON THEM AND NEED TO BE REPLACED. OVERALL I AM VERY PLEASED WITH TRUCK BUT VERY DISAPPOINTED THAT RAM PUTS TIRES ON A 54000 DOLLAR TRUCK THAT ONLY LASTS 27000 MILES. TIRES ARE BIG EXPENSE (1000 DOLLARS). I'M SURE I AM NOT THE ONLY OWNER WITH THIS ISSUE. PLEASE RESOLVE THIS ISSUE.
Corrective Action:
2017 RAM 2500 DIESEL WITH FIRESTONE TRANSFORCE AT TIRES. TIRES HAVE APPROXIMATELY 27000 MILES ON THEM AND NEED TO BE REPLACED. OVERALL I AM VERY PLEASED WITH TRUCK BUT VERY DISAPPOINTED THAT RAM PUTS TIRES ON A 54000 DOLLAR TRUCK THAT ONLY LASTS 27000 MILES. TIRES ARE BIG EXPENSE (1000 DOLLARS). I'M SURE I AM NOT THE ONLY OWNER WITH THIS ISSUE. PLEASE RESOLVE THIS ISSUE.
Additional Notes:
2017 RAM 2500 DIESEL WITH FIRESTONE TRANSFORCE AT TIRES. TIRES HAVE APPROXIMATELY 27000 MILES ON THEM AND NEED TO BE REPLACED. OVERALL I AM VERY PLEASED WITH TRUCK BUT VERY DISAPPOINTED THAT RAM PUTS TIRES ON A 54000 DOLLAR TRUCK THAT ONLY LASTS 27000 MILES. TIRES ARE BIG EXPENSE (1000 DOLLARS). I'M SURE I AM NOT THE ONLY OWNER WITH THIS ISSUE. PLEASE RESOLVE THIS ISSUE.
Mfg Campaign: 11244416
Recall Date: Aug 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHEN ATTEMPTING TO SHIFT INTO PARK, THE TRANSMISSION BECAME STUCK IN ANOTHER GEAR AND THE VEHICLE ROLLED BACKWARDS. IN ADDITION, THE KEY BECAME STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE. DICK HANNAH RAM TRUCK CENTER (7110 NE FOURTH PLAIN BLVD, VANCOUVER, WA 98661, (360) 342-9371) WAS CALLED, BUT WOULD NOT GIVE ANY INFORMATION OVER THE PHONE. THE DEALER REQUIRED THE CONTACT TO TOW IN THE VEHICLE AT HIS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHEN ATTEMPTING TO SHIFT INTO PARK, THE TRANSMISSION BECAME STUCK IN ANOTHER GEAR AND THE VEHICLE ROLLED BACKWARDS. IN ADDITION, THE KEY BECAME STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE. DICK HANNAH RAM TRUCK CENTER (7110 NE FOURTH PLAIN BLVD, VANCOUVER, WA 98661, (360) 342-9371) WAS CALLED, BUT WOULD NOT GIVE ANY INFORMATION OVER THE PHONE. THE DEALER REQUIRED THE CONTACT TO TOW IN THE VEHICLE AT HIS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHEN ATTEMPTING TO SHIFT INTO PARK, THE TRANSMISSION BECAME STUCK IN ANOTHER GEAR AND THE VEHICLE ROLLED BACKWARDS. IN ADDITION, THE KEY BECAME STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE. DICK HANNAH RAM TRUCK CENTER (7110 NE FOURTH PLAIN BLVD, VANCOUVER, WA 98661, (360) 342-9371) WAS CALLED, BUT WOULD NOT GIVE ANY INFORMATION OVER THE PHONE. THE DEALER REQUIRED THE CONTACT TO TOW IN THE VEHICLE AT HIS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,500.
Mfg Campaign: 11242073
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHEN ATTEMPTING TO SHIFT INTO PARK, THE TRANSMISSION BECAME STUCK IN ANOTHER GEAR AND THE VEHICLE ROLLED BACKWARDS. IN ADDITION, THE KEY BECAME STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE. DICK HANNAH RAM TRUCK CENTER (7110 NE FOURTH PLAIN BLVD, VANCOUVER, WA 98661, (360) 342-9371) WAS CALLED, BUT WOULD NOT GIVE ANY INFORMATION OVER THE PHONE. THE DEALER REQUIRED THE CONTACT TO TOW IN THE VEHICLE AT HIS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHEN ATTEMPTING TO SHIFT INTO PARK, THE TRANSMISSION BECAME STUCK IN ANOTHER GEAR AND THE VEHICLE ROLLED BACKWARDS. IN ADDITION, THE KEY BECAME STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE. DICK HANNAH RAM TRUCK CENTER (7110 NE FOURTH PLAIN BLVD, VANCOUVER, WA 98661, (360) 342-9371) WAS CALLED, BUT WOULD NOT GIVE ANY INFORMATION OVER THE PHONE. THE DEALER REQUIRED THE CONTACT TO TOW IN THE VEHICLE AT HIS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHEN ATTEMPTING TO SHIFT INTO PARK, THE TRANSMISSION BECAME STUCK IN ANOTHER GEAR AND THE VEHICLE ROLLED BACKWARDS. IN ADDITION, THE KEY BECAME STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE. DICK HANNAH RAM TRUCK CENTER (7110 NE FOURTH PLAIN BLVD, VANCOUVER, WA 98661, (360) 342-9371) WAS CALLED, BUT WOULD NOT GIVE ANY INFORMATION OVER THE PHONE. THE DEALER REQUIRED THE CONTACT TO TOW IN THE VEHICLE AT HIS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,500.
Mfg Campaign: 11242073
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THERE WAS AN UNKNOWN RECALL REPAIR THAT REQUIRED WELDING THE ALIGNMENT BARS AND NUTS. THE DEALER WHO PERFORMED THE REPAIR WAS GOLDSTEIN CHRYSLER JEEP DODGE RAM (968 NEW LOUDON RD, LATHAM, NY 12110, (518) 785-4156). WHILE THE VEHICLE WAS RECEIVING AN ALIGNMENT FROM AN INDEPENDENT MECHANIC, THE WELDING REPAIR WAS DISCOVERED. THE CONTACT CALLED THE DEALER BACK AND WAS INFORMED THAT THEY HAD TO WAIT FOR ANOTHER RECALL FOR THE FULL REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD NOT APPROVE ANY MORE REPAIRS AND TRANSFERRED THE CONTACT TO NHTSA. THE CONTACT WAS CONCERNED THAT IF ANOTHER ALIGNMENT WAS NEEDED, IT WOULD BE HAMPERED BY THE PARTS BEING WELDED. THE FAILURE MILEAGE WAS 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THERE WAS AN UNKNOWN RECALL REPAIR THAT REQUIRED WELDING THE ALIGNMENT BARS AND NUTS. THE DEALER WHO PERFORMED THE REPAIR WAS GOLDSTEIN CHRYSLER JEEP DODGE RAM (968 NEW LOUDON RD, LATHAM, NY 12110, (518) 785-4156). WHILE THE VEHICLE WAS RECEIVING AN ALIGNMENT FROM AN INDEPENDENT MECHANIC, THE WELDING REPAIR WAS DISCOVERED. THE CONTACT CALLED THE DEALER BACK AND WAS INFORMED THAT THEY HAD TO WAIT FOR ANOTHER RECALL FOR THE FULL REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD NOT APPROVE ANY MORE REPAIRS AND TRANSFERRED THE CONTACT TO NHTSA. THE CONTACT WAS CONCERNED THAT IF ANOTHER ALIGNMENT WAS NEEDED, IT WOULD BE HAMPERED BY THE PARTS BEING WELDED. THE FAILURE MILEAGE WAS 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THERE WAS AN UNKNOWN RECALL REPAIR THAT REQUIRED WELDING THE ALIGNMENT BARS AND NUTS. THE DEALER WHO PERFORMED THE REPAIR WAS GOLDSTEIN CHRYSLER JEEP DODGE RAM (968 NEW LOUDON RD, LATHAM, NY 12110, (518) 785-4156). WHILE THE VEHICLE WAS RECEIVING AN ALIGNMENT FROM AN INDEPENDENT MECHANIC, THE WELDING REPAIR WAS DISCOVERED. THE CONTACT CALLED THE DEALER BACK AND WAS INFORMED THAT THEY HAD TO WAIT FOR ANOTHER RECALL FOR THE FULL REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD NOT APPROVE ANY MORE REPAIRS AND TRANSFERRED THE CONTACT TO NHTSA. THE CONTACT WAS CONCERNED THAT IF ANOTHER ALIGNMENT WAS NEEDED, IT WOULD BE HAMPERED BY THE PARTS BEING WELDED. THE FAILURE MILEAGE WAS 15,000.
Mfg Campaign: 11240838
Recall Date: Jul 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
HAD THE RAM 3500 RECAL CORRECTED WITH A SPOT WELD AT THE DON FRANKLIN SOMERSET KENTUCKY DEALER. IT MAY BE APPROVED NHTSA BUT ACCORDING TO DOT OFFICERS IT IS AN ILLEGAL FIX. STATED THAT IT ISNT APPROVEC BY THE FMCSA. IF I AM SHUT DOWN DUE TO TNIS SPOT WELD, I WILL LOOSE REVENUE IN THE THOUSANDS. IF THERE IS A PERMENENT FIX IT NEEDS TO BE DONE ASAP.
Corrective Action:
HAD THE RAM 3500 RECAL CORRECTED WITH A SPOT WELD AT THE DON FRANKLIN SOMERSET KENTUCKY DEALER. IT MAY BE APPROVED NHTSA BUT ACCORDING TO DOT OFFICERS IT IS AN ILLEGAL FIX. STATED THAT IT ISNT APPROVEC BY THE FMCSA. IF I AM SHUT DOWN DUE TO TNIS SPOT WELD, I WILL LOOSE REVENUE IN THE THOUSANDS. IF THERE IS A PERMENENT FIX IT NEEDS TO BE DONE ASAP.
Additional Notes:
HAD THE RAM 3500 RECAL CORRECTED WITH A SPOT WELD AT THE DON FRANKLIN SOMERSET KENTUCKY DEALER. IT MAY BE APPROVED NHTSA BUT ACCORDING TO DOT OFFICERS IT IS AN ILLEGAL FIX. STATED THAT IT ISNT APPROVEC BY THE FMCSA. IF I AM SHUT DOWN DUE TO TNIS SPOT WELD, I WILL LOOSE REVENUE IN THE THOUSANDS. IF THERE IS A PERMENENT FIX IT NEEDS TO BE DONE ASAP.
Mfg Campaign: 11235037
Recall Date: Jul 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
HAD THE RAM 3500 RECAL CORRECTED WITH A SPOT WELD AT THE DON FRANKLIN SOMERSET KENTUCKY DEALER. IT MAY BE APPROVED NHTSA BUT ACCORDING TO DOT OFFICERS IT IS AN ILLEGAL FIX. STATED THAT IT ISNT APPROVEC BY THE FMCSA. IF I AM SHUT DOWN DUE TO TNIS SPOT WELD, I WILL LOOSE REVENUE IN THE THOUSANDS. IF THERE IS A PERMENENT FIX IT NEEDS TO BE DONE ASAP.
Corrective Action:
HAD THE RAM 3500 RECAL CORRECTED WITH A SPOT WELD AT THE DON FRANKLIN SOMERSET KENTUCKY DEALER. IT MAY BE APPROVED NHTSA BUT ACCORDING TO DOT OFFICERS IT IS AN ILLEGAL FIX. STATED THAT IT ISNT APPROVEC BY THE FMCSA. IF I AM SHUT DOWN DUE TO TNIS SPOT WELD, I WILL LOOSE REVENUE IN THE THOUSANDS. IF THERE IS A PERMENENT FIX IT NEEDS TO BE DONE ASAP.
Additional Notes:
HAD THE RAM 3500 RECAL CORRECTED WITH A SPOT WELD AT THE DON FRANKLIN SOMERSET KENTUCKY DEALER. IT MAY BE APPROVED NHTSA BUT ACCORDING TO DOT OFFICERS IT IS AN ILLEGAL FIX. STATED THAT IT ISNT APPROVEC BY THE FMCSA. IF I AM SHUT DOWN DUE TO TNIS SPOT WELD, I WILL LOOSE REVENUE IN THE THOUSANDS. IF THERE IS A PERMENENT FIX IT NEEDS TO BE DONE ASAP.
Mfg Campaign: 11235037
Recall Date: Jul 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
JUNE 26TH 2019 MY TRUCK FELT LIKE IT SHIFTED INTO 4WD ON ITS OWN, LATER THAT DAY I LOST ABS, TRACTION CONTROL AND CRUISE CONTROL. IT WENT TO THE DEALERSHIP WHERE IT TOOK 3 DAYS TO DIAGNOSE. WAS INFORMED THAT ABS PUMP AND ABS CONTROL MODULE NEED TO BE REPLACED AND THE PART IS NOT CURRENTLY AVAILABLE. FURTHER RESEARCH OF INTERNET FORUMS SHOWS THIS IS A KNOWN PROBLEM AND DOES NOT APPEAR TO BE ADDRESSED PROPERLY. I AM STILL WAITING FOR MY TRUCK TO BE REPAIRED AND THERE IS A WARRANTY ON IT. DEALERSHIP ALLOWED ME TO PICKUP THE TRUCK WITHOUT THE REPAIR AND DID NOT PROVIDE RECEIPTS OR WORK ORDERS BECAUSE I DID NOT HAVE ANY OTHER TRANSPORTATION. IN HEAVY RAIN THE TRUCK HAS BECOME QUITE DANGEROUS TO DRIVE.
Corrective Action:
JUNE 26TH 2019 MY TRUCK FELT LIKE IT SHIFTED INTO 4WD ON ITS OWN, LATER THAT DAY I LOST ABS, TRACTION CONTROL AND CRUISE CONTROL. IT WENT TO THE DEALERSHIP WHERE IT TOOK 3 DAYS TO DIAGNOSE. WAS INFORMED THAT ABS PUMP AND ABS CONTROL MODULE NEED TO BE REPLACED AND THE PART IS NOT CURRENTLY AVAILABLE. FURTHER RESEARCH OF INTERNET FORUMS SHOWS THIS IS A KNOWN PROBLEM AND DOES NOT APPEAR TO BE ADDRESSED PROPERLY. I AM STILL WAITING FOR MY TRUCK TO BE REPAIRED AND THERE IS A WARRANTY ON IT. DEALERSHIP ALLOWED ME TO PICKUP THE TRUCK WITHOUT THE REPAIR AND DID NOT PROVIDE RECEIPTS OR WORK ORDERS BECAUSE I DID NOT HAVE ANY OTHER TRANSPORTATION. IN HEAVY RAIN THE TRUCK HAS BECOME QUITE DANGEROUS TO DRIVE.
Additional Notes:
JUNE 26TH 2019 MY TRUCK FELT LIKE IT SHIFTED INTO 4WD ON ITS OWN, LATER THAT DAY I LOST ABS, TRACTION CONTROL AND CRUISE CONTROL. IT WENT TO THE DEALERSHIP WHERE IT TOOK 3 DAYS TO DIAGNOSE. WAS INFORMED THAT ABS PUMP AND ABS CONTROL MODULE NEED TO BE REPLACED AND THE PART IS NOT CURRENTLY AVAILABLE. FURTHER RESEARCH OF INTERNET FORUMS SHOWS THIS IS A KNOWN PROBLEM AND DOES NOT APPEAR TO BE ADDRESSED PROPERLY. I AM STILL WAITING FOR MY TRUCK TO BE REPAIRED AND THERE IS A WARRANTY ON IT. DEALERSHIP ALLOWED ME TO PICKUP THE TRUCK WITHOUT THE REPAIR AND DID NOT PROVIDE RECEIPTS OR WORK ORDERS BECAUSE I DID NOT HAVE ANY OTHER TRANSPORTATION. IN HEAVY RAIN THE TRUCK HAS BECOME QUITE DANGEROUS TO DRIVE.
Mfg Campaign: 11231734
Recall Date: Jul 14, 2019
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