Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2024 Ram 1500 vehicles. The driver's side air bag may not be connected properly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 08C
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Ram 1500 Classic vehicles equipped with heated trailer tow rearview mirrors. The mirror glass may detach from the driver's side heated trailer tow rearview mirror. As such these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 86B
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Ram 1500 vehicles. The turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A1B
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019, 2021-2024 Ram 1500 vehicles. Due to a software malfunction, the anti-lock brake system (ABS) control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 75B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500, 2500, and 3500 vehicles. An insufficient weld in the transmission control unit can allow transmission fluid to leak on to electrical components, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 63B
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500 Classic, Ram 3500 Classic, 3500 Cab Chassis, 2023-2024 Ram 2500, 4500/5500 Cab Chassis, and Ram 3500 vehicles. The steering column control module may cause the high beams to activate when the turn signal is used or activate the turn signal when the high beams are used. In addition, the turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: B2A & D5A
Recall Date: Nov 28, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97A
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler, Gladiator, and 2022-2023 Ram 1500 vehicles equipped with a 3.0L diesel engine. The high pressure fuel pump (HPFP) may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 01A
Recall Date: Apr 13, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 1500 and 2023 Ram 2500 vehicles. The trailer reverse steering control module (TRSCM) may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14A
Recall Date: Feb 9, 2023
Consumer Complaints
171 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Left turn signal does not disengage. Brights flash randomly.
Corrective Action:
Left turn signal does not disengage. Brights flash randomly.
Additional Notes:
Left turn signal does not disengage. Brights flash randomly.
Mfg Campaign: 11592508
Recall Date: Jun 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving approximately 45mph electronic emergency brakes engaged almost causing wreck. At approximately 20 mph they disengaged and I was able to continue driving. No traffic I'm front of me and no debris to trigger "near miss".
Corrective Action:
While driving approximately 45mph electronic emergency brakes engaged almost causing wreck. At approximately 20 mph they disengaged and I was able to continue driving. No traffic I'm front of me and no debris to trigger "near miss".
Additional Notes:
While driving approximately 45mph electronic emergency brakes engaged almost causing wreck. At approximately 20 mph they disengaged and I was able to continue driving. No traffic I'm front of me and no debris to trigger "near miss".
Mfg Campaign: 11592510
Recall Date: Jun 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving approximately 45mph electronic emergency brakes engaged almost causing wreck. At approximately 20 mph they disengaged and I was able to continue driving. No traffic I'm front of me and no debris to trigger "near miss".
Corrective Action:
While driving approximately 45mph electronic emergency brakes engaged almost causing wreck. At approximately 20 mph they disengaged and I was able to continue driving. No traffic I'm front of me and no debris to trigger "near miss".
Additional Notes:
While driving approximately 45mph electronic emergency brakes engaged almost causing wreck. At approximately 20 mph they disengaged and I was able to continue driving. No traffic I'm front of me and no debris to trigger "near miss".
Mfg Campaign: 11592510
Recall Date: Jun 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Truck stalled suddenly, indicating a flashing message of electrical error of stability assistant. Truck restarted with a yellow engine light on, but would not allow dial to shift into drive. Automatic correct transmission would pull it back into park. Turned engine on and off several times. Once responsive to Drive option, attempted to leave congested traffic area. Moving for 5 minutes now at 35 mph with emergency lights, Truck stalls again. Engine can be restarted but will not hold in Drive. RAM 1500 is new, owned for 4 weeks now.
Corrective Action:
Truck stalled suddenly, indicating a flashing message of electrical error of stability assistant. Truck restarted with a yellow engine light on, but would not allow dial to shift into drive. Automatic correct transmission would pull it back into park. Turned engine on and off several times. Once responsive to Drive option, attempted to leave congested traffic area. Moving for 5 minutes now at 35 mph with emergency lights, Truck stalls again. Engine can be restarted but will not hold in Drive. RAM 1500 is new, owned for 4 weeks now.
Additional Notes:
Truck stalled suddenly, indicating a flashing message of electrical error of stability assistant. Truck restarted with a yellow engine light on, but would not allow dial to shift into drive. Automatic correct transmission would pull it back into park. Turned engine on and off several times. Once responsive to Drive option, attempted to leave congested traffic area. Moving for 5 minutes now at 35 mph with emergency lights, Truck stalls again. Engine can be restarted but will not hold in Drive. RAM 1500 is new, owned for 4 weeks now.
Mfg Campaign: 11589388
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
12 inch head unit ( UConnect 5 System) This is a constant problem with all of the Uconnect 5 systems with various issues. All due to software issues. Sometimes it gets so bad that you can’t even connect with Uconnect service and SOS In case of an emergency.
Corrective Action:
12 inch head unit ( UConnect 5 System) This is a constant problem with all of the Uconnect 5 systems with various issues. All due to software issues. Sometimes it gets so bad that you can’t even connect with Uconnect service and SOS In case of an emergency.
Additional Notes:
12 inch head unit ( UConnect 5 System) This is a constant problem with all of the Uconnect 5 systems with various issues. All due to software issues. Sometimes it gets so bad that you can’t even connect with Uconnect service and SOS In case of an emergency.
Mfg Campaign: 11584197
Recall Date: Apr 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Started vehicle up cold. Drove two miles. Stopped at stop sign for a few seconds, then pull out onto highway. Vehicle stalled and would not accelerate; engine still barely running but no power. Pulled on to shoulder. Vehicle seem to correct it self after about 30 seconds.
Corrective Action:
Started vehicle up cold. Drove two miles. Stopped at stop sign for a few seconds, then pull out onto highway. Vehicle stalled and would not accelerate; engine still barely running but no power. Pulled on to shoulder. Vehicle seem to correct it self after about 30 seconds.
Additional Notes:
Started vehicle up cold. Drove two miles. Stopped at stop sign for a few seconds, then pull out onto highway. Vehicle stalled and would not accelerate; engine still barely running but no power. Pulled on to shoulder. Vehicle seem to correct it self after about 30 seconds.
Mfg Campaign: 11580398
Recall Date: Apr 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579083
Recall Date: Mar 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579083
Recall Date: Mar 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence. The vehicle has approximately 4000 miles. The first time this occurred I took the vehicle to the dealer. They dealer indicated there was no codes found indicating any trouble of this sort. The first time the vehicle had approximately 1,489 miles (Moss Brothers of San Bernardino, Ca) Invoice #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579083
Recall Date: Mar 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased this vehicle from the dealership on Nov 24, 2023. On Dec 9th, 2023 I found evidence of mice chewing and droppings. I checked the air cabin filter and there was evidence of mouse droppings and chewing as well. I set traps and caught three mice. I took the vehicle to the dealership to identify where they were coming in from and to assess what kind of damage was done to the vehicle, as it was smelling very bad even after changing the air filters. The dealership stated that this was not covered under warranty because it is not a mechanical problem and that I had to go through my insurance and submit a claim before they could proceed with removing the dashboard to investigate damage to the firewall. I received approval from my insurance after submitting a comprehensive claim and the dealership took apart the entire dashboard as well as several other components. They stated that they found evidence of mice droppings, but could not identify where they were coming from, so they put everything back together and returned the vehicle to me. Yesterday (March 6th), I again saw new evidence of chewing near the gas/brake pedals as well as at the air cabin filter. I called Ram to complain about this but they stated that it is not a mechanical issue. However, I believe they need to investigate and fix this problem because it is a structural issue that is permitting mice to enter and damage my vehicle and children's car seats, and the firewall between the engine and cabin could be compromised. More importantly, it is a health hazard with the mouse droppings and urine propagating throughout the ventilation system. Your feedback and support would be greatly appreciated to have Ram resolve this issue with my vehicle. Thank you
Corrective Action:
I purchased this vehicle from the dealership on Nov 24, 2023. On Dec 9th, 2023 I found evidence of mice chewing and droppings. I checked the air cabin filter and there was evidence of mouse droppings and chewing as well. I set traps and caught three mice. I took the vehicle to the dealership to identify where they were coming in from and to assess what kind of damage was done to the vehicle, as it was smelling very bad even after changing the air filters. The dealership stated that this was not covered under warranty because it is not a mechanical problem and that I had to go through my insurance and submit a claim before they could proceed with removing the dashboard to investigate damage to the firewall. I received approval from my insurance after submitting a comprehensive claim and the dealership took apart the entire dashboard as well as several other components. They stated that they found evidence of mice droppings, but could not identify where they were coming from, so they put everything back together and returned the vehicle to me. Yesterday (March 6th), I again saw new evidence of chewing near the gas/brake pedals as well as at the air cabin filter. I called Ram to complain about this but they stated that it is not a mechanical issue. However, I believe they need to investigate and fix this problem because it is a structural issue that is permitting mice to enter and damage my vehicle and children's car seats, and the firewall between the engine and cabin could be compromised. More importantly, it is a health hazard with the mouse droppings and urine propagating throughout the ventilation system. Your feedback and support would be greatly appreciated to have Ram resolve this issue with my vehicle. Thank you
Additional Notes:
I purchased this vehicle from the dealership on Nov 24, 2023. On Dec 9th, 2023 I found evidence of mice chewing and droppings. I checked the air cabin filter and there was evidence of mouse droppings and chewing as well. I set traps and caught three mice. I took the vehicle to the dealership to identify where they were coming in from and to assess what kind of damage was done to the vehicle, as it was smelling very bad even after changing the air filters. The dealership stated that this was not covered under warranty because it is not a mechanical problem and that I had to go through my insurance and submit a claim before they could proceed with removing the dashboard to investigate damage to the firewall. I received approval from my insurance after submitting a comprehensive claim and the dealership took apart the entire dashboard as well as several other components. They stated that they found evidence of mice droppings, but could not identify where they were coming from, so they put everything back together and returned the vehicle to me. Yesterday (March 6th), I again saw new evidence of chewing near the gas/brake pedals as well as at the air cabin filter. I called Ram to complain about this but they stated that it is not a mechanical issue. However, I believe they need to investigate and fix this problem because it is a structural issue that is permitting mice to enter and damage my vehicle and children's car seats, and the firewall between the engine and cabin could be compromised. More importantly, it is a health hazard with the mouse droppings and urine propagating throughout the ventilation system. Your feedback and support would be greatly appreciated to have Ram resolve this issue with my vehicle. Thank you
Mfg Campaign: 11576043
Recall Date: Mar 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I purchased this vehicle from the dealership on Nov 24, 2023. On Dec 9th, 2023 I found evidence of mice chewing and droppings. I checked the air cabin filter and there was evidence of mouse droppings and chewing as well. I set traps and caught three mice. I took the vehicle to the dealership to identify where they were coming in from and to assess what kind of damage was done to the vehicle, as it was smelling very bad even after changing the air filters. The dealership stated that this was not covered under warranty because it is not a mechanical problem and that I had to go through my insurance and submit a claim before they could proceed with removing the dashboard to investigate damage to the firewall. I received approval from my insurance after submitting a comprehensive claim and the dealership took apart the entire dashboard as well as several other components. They stated that they found evidence of mice droppings, but could not identify where they were coming from, so they put everything back together and returned the vehicle to me. Yesterday (March 6th), I again saw new evidence of chewing near the gas/brake pedals as well as at the air cabin filter. I called Ram to complain about this but they stated that it is not a mechanical issue. However, I believe they need to investigate and fix this problem because it is a structural issue that is permitting mice to enter and damage my vehicle and children's car seats, and the firewall between the engine and cabin could be compromised. More importantly, it is a health hazard with the mouse droppings and urine propagating throughout the ventilation system. Your feedback and support would be greatly appreciated to have Ram resolve this issue with my vehicle. Thank you
Corrective Action:
I purchased this vehicle from the dealership on Nov 24, 2023. On Dec 9th, 2023 I found evidence of mice chewing and droppings. I checked the air cabin filter and there was evidence of mouse droppings and chewing as well. I set traps and caught three mice. I took the vehicle to the dealership to identify where they were coming in from and to assess what kind of damage was done to the vehicle, as it was smelling very bad even after changing the air filters. The dealership stated that this was not covered under warranty because it is not a mechanical problem and that I had to go through my insurance and submit a claim before they could proceed with removing the dashboard to investigate damage to the firewall. I received approval from my insurance after submitting a comprehensive claim and the dealership took apart the entire dashboard as well as several other components. They stated that they found evidence of mice droppings, but could not identify where they were coming from, so they put everything back together and returned the vehicle to me. Yesterday (March 6th), I again saw new evidence of chewing near the gas/brake pedals as well as at the air cabin filter. I called Ram to complain about this but they stated that it is not a mechanical issue. However, I believe they need to investigate and fix this problem because it is a structural issue that is permitting mice to enter and damage my vehicle and children's car seats, and the firewall between the engine and cabin could be compromised. More importantly, it is a health hazard with the mouse droppings and urine propagating throughout the ventilation system. Your feedback and support would be greatly appreciated to have Ram resolve this issue with my vehicle. Thank you
Additional Notes:
I purchased this vehicle from the dealership on Nov 24, 2023. On Dec 9th, 2023 I found evidence of mice chewing and droppings. I checked the air cabin filter and there was evidence of mouse droppings and chewing as well. I set traps and caught three mice. I took the vehicle to the dealership to identify where they were coming in from and to assess what kind of damage was done to the vehicle, as it was smelling very bad even after changing the air filters. The dealership stated that this was not covered under warranty because it is not a mechanical problem and that I had to go through my insurance and submit a claim before they could proceed with removing the dashboard to investigate damage to the firewall. I received approval from my insurance after submitting a comprehensive claim and the dealership took apart the entire dashboard as well as several other components. They stated that they found evidence of mice droppings, but could not identify where they were coming from, so they put everything back together and returned the vehicle to me. Yesterday (March 6th), I again saw new evidence of chewing near the gas/brake pedals as well as at the air cabin filter. I called Ram to complain about this but they stated that it is not a mechanical issue. However, I believe they need to investigate and fix this problem because it is a structural issue that is permitting mice to enter and damage my vehicle and children's car seats, and the firewall between the engine and cabin could be compromised. More importantly, it is a health hazard with the mouse droppings and urine propagating throughout the ventilation system. Your feedback and support would be greatly appreciated to have Ram resolve this issue with my vehicle. Thank you
Mfg Campaign: 11576043
Recall Date: Mar 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Tailgate unlatched and dropped into open position while driving without any action to cause the tailgate to open. Resulting in damage to tailgate from a trailer which was being towed.
Corrective Action:
Tailgate unlatched and dropped into open position while driving without any action to cause the tailgate to open. Resulting in damage to tailgate from a trailer which was being towed.
Additional Notes:
Tailgate unlatched and dropped into open position while driving without any action to cause the tailgate to open. Resulting in damage to tailgate from a trailer which was being towed.
Mfg Campaign: 11571757
Recall Date: Feb 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was sitting at a green light yielding to oncoming traffic while waiting to turn left. When I had the ability to safely turn left, I attempted to hit the gas and accelerate. However, the vehicle died shifted into park automatically and set the electronic parking brake I had to restart the truck and manually undo the electronic parking brake before I could move when I contacted the dealer they acted like they have never heard of this issue before.
Corrective Action:
I was sitting at a green light yielding to oncoming traffic while waiting to turn left. When I had the ability to safely turn left, I attempted to hit the gas and accelerate. However, the vehicle died shifted into park automatically and set the electronic parking brake I had to restart the truck and manually undo the electronic parking brake before I could move when I contacted the dealer they acted like they have never heard of this issue before.
Additional Notes:
I was sitting at a green light yielding to oncoming traffic while waiting to turn left. When I had the ability to safely turn left, I attempted to hit the gas and accelerate. However, the vehicle died shifted into park automatically and set the electronic parking brake I had to restart the truck and manually undo the electronic parking brake before I could move when I contacted the dealer they acted like they have never heard of this issue before.
Mfg Campaign: 11571333
Recall Date: Feb 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The truck was purchased brand new and from day one I have complained of a petal hesitation. From a stop if you start very slowly you have normal acceleration. If you are rushed and step down fairly quickly nothing happens so you step down some more and you get a very abrupt jackrabbit starts and will spin the tires. It is bad on dry pavement but becomes a serious safety problem on a slick road. I also know of three 2023 ram trucks that have the same problem that I do. The dealer has not been able to diagnose or fix the problem. They replaced the transmission with less than 10,000 miles on the truck and it did not solve the problem.
Corrective Action:
The truck was purchased brand new and from day one I have complained of a petal hesitation. From a stop if you start very slowly you have normal acceleration. If you are rushed and step down fairly quickly nothing happens so you step down some more and you get a very abrupt jackrabbit starts and will spin the tires. It is bad on dry pavement but becomes a serious safety problem on a slick road. I also know of three 2023 ram trucks that have the same problem that I do. The dealer has not been able to diagnose or fix the problem. They replaced the transmission with less than 10,000 miles on the truck and it did not solve the problem.
Additional Notes:
The truck was purchased brand new and from day one I have complained of a petal hesitation. From a stop if you start very slowly you have normal acceleration. If you are rushed and step down fairly quickly nothing happens so you step down some more and you get a very abrupt jackrabbit starts and will spin the tires. It is bad on dry pavement but becomes a serious safety problem on a slick road. I also know of three 2023 ram trucks that have the same problem that I do. The dealer has not been able to diagnose or fix the problem. They replaced the transmission with less than 10,000 miles on the truck and it did not solve the problem.
Mfg Campaign: 11568363
Recall Date: Jan 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Ram 1500. The contact stated that on three separate occasions, while driving at various speeds, the vehicle downshifted to the first gear inadvertently. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer however, the failure could not be replicated. Additionally, the ERS was disengaged. The manufacturer was notified of the failure. The failure mileage was 14,000.
Corrective Action:
The contact owns a 2023 Ram 1500. The contact stated that on three separate occasions, while driving at various speeds, the vehicle downshifted to the first gear inadvertently. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer however, the failure could not be replicated. Additionally, the ERS was disengaged. The manufacturer was notified of the failure. The failure mileage was 14,000.
Additional Notes:
The contact owns a 2023 Ram 1500. The contact stated that on three separate occasions, while driving at various speeds, the vehicle downshifted to the first gear inadvertently. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer however, the failure could not be replicated. Additionally, the ERS was disengaged. The manufacturer was notified of the failure. The failure mileage was 14,000.
Mfg Campaign: 11567517
Recall Date: Jan 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Corrective Action:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Additional Notes:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Mfg Campaign: 11565768
Recall Date: Jan 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Corrective Action:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Additional Notes:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Mfg Campaign: 11565768
Recall Date: Jan 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Corrective Action:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Additional Notes:
I brought the 'new to me' truck to the dealership 2 weeks after purchase to address a known recall and a Customer Satisfaction Notification. The latter related to the PCM software to address an issue of staling (08A). No problems were experienced before the service nor were any services noted on the Carfax for stalling before purchase. Four days after the recall and Customer Satisfaction Notice were addressed, I approached a stop sign with intentions to turn right. I slowed, but not to a complete stop, as I could see that no one was approaching from either direction and rolled thru the stop. I took my foot off the gas as I slowed (guessing to 3 mph) and applied the brake to make the turn when the engine stalled and engaged the parking brake and flashers. I was able to restart the vehicle following the dash instructions, however, this could have been a disaster if someone had been coming from my left of an impatient driver was behind me. The issue has not recurred since happening 3 days ago and the vehicle was taken to the dealership today (records of original visit and second visit attached). No warning message or sounds before the incident. Auto start/stop was turned on at the time.
Mfg Campaign: 11565768
Recall Date: Jan 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Truck stalls when slowing to a stop and continuing to drive before fully stopping. The truck shuts down and the emergency brake is activated. It needs to be switched to Park, restarted, emergency released and then switched to park. Being stalled on the road has been dangerous.
Corrective Action:
Truck stalls when slowing to a stop and continuing to drive before fully stopping. The truck shuts down and the emergency brake is activated. It needs to be switched to Park, restarted, emergency released and then switched to park. Being stalled on the road has been dangerous.
Additional Notes:
Truck stalls when slowing to a stop and continuing to drive before fully stopping. The truck shuts down and the emergency brake is activated. It needs to be switched to Park, restarted, emergency released and then switched to park. Being stalled on the road has been dangerous.
Mfg Campaign: 11562366
Recall Date: Dec 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
It was very cold and the vehicle was moved to the drive from the street and left running by [XXX] in Eagle, CO. It was loaded with ski gear and driven 28 miles to Vail by [XXX] . It was unloaded and driven one mile to a parking lot, parked, and turned off. After skiing the keys were not found so the truck could not be started and five passengers were stranded in Vail. Eventually the keys were found on the kitchen counter in Eagle. The vehicle ran over 25 miles without the key or warning that the key was not in the truck. Had this been a wilderness snowshoe trip without cell coverage, the results could have been deadly. It was a rental vehicle and the products [XXX] and [XXX] drive do not allow driving without the key. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It was very cold and the vehicle was moved to the drive from the street and left running by [XXX] in Eagle, CO. It was loaded with ski gear and driven 28 miles to Vail by [XXX] . It was unloaded and driven one mile to a parking lot, parked, and turned off. After skiing the keys were not found so the truck could not be started and five passengers were stranded in Vail. Eventually the keys were found on the kitchen counter in Eagle. The vehicle ran over 25 miles without the key or warning that the key was not in the truck. Had this been a wilderness snowshoe trip without cell coverage, the results could have been deadly. It was a rental vehicle and the products [XXX] and [XXX] drive do not allow driving without the key. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It was very cold and the vehicle was moved to the drive from the street and left running by [XXX] in Eagle, CO. It was loaded with ski gear and driven 28 miles to Vail by [XXX] . It was unloaded and driven one mile to a parking lot, parked, and turned off. After skiing the keys were not found so the truck could not be started and five passengers were stranded in Vail. Eventually the keys were found on the kitchen counter in Eagle. The vehicle ran over 25 miles without the key or warning that the key was not in the truck. Had this been a wilderness snowshoe trip without cell coverage, the results could have been deadly. It was a rental vehicle and the products [XXX] and [XXX] drive do not allow driving without the key. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562089
Recall Date: Dec 27, 2023
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