Complaints & Recalls
Official Safety Recalls - Important!
36 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2024 Ram 1500 vehicles. The driver's side air bag may not be connected properly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 08C
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Ram 1500 Classic vehicles equipped with heated trailer tow rearview mirrors. The mirror glass may detach from the driver's side heated trailer tow rearview mirror. As such these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 86B
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z96
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z86
Recall Date: Aug 25, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W70
Recall Date: Oct 8, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W67
Recall Date: Sep 24, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500 vehicles equipped with adjustable pedals. In certain accelerator pedal positions, the floormats may prevent the pedal from returning to the normal resting (idle) position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W63
Recall Date: Aug 27, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W52
Recall Date: Jun 25, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W25
Recall Date: Apr 9, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500 vehicles. The flash memory of the Occupant Restraint Controller (ORC) may become corrupted, disabling the vehicle's air bags and seat belt pretensioners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V61, V71
Recall Date: May 31, 2019
Consumer Complaints
706 ComplaintsChrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Turn signal indicator has malfunctioned. When the left turn signal indicator is set, it will not reset after making a full left turn (90 degree). Also the left turn signal will not stop after putting the turn signal lever back into the middle position. The only way to disable to turn signal is to put the turn signal lever into the right turn indicator position and in this position the right turn indicator no longer works. After making a right hand turn the turn indicator lever will reset and make the left blinker come on automatically and stay on. How was your safety or the safety of others put at risk? Being unable use my turn signal correctly has caused people to almost crash into me. Has the problem been reproduced or confirmed by a dealer or independent service center? I have not scheduled the vehicle for service with the dealer because its not covered under warranty or recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning or check engine lights.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Turn signal indicator has malfunctioned. When the left turn signal indicator is set, it will not reset after making a full left turn (90 degree). Also the left turn signal will not stop after putting the turn signal lever back into the middle position. The only way to disable to turn signal is to put the turn signal lever into the right turn indicator position and in this position the right turn indicator no longer works. After making a right hand turn the turn indicator lever will reset and make the left blinker come on automatically and stay on. How was your safety or the safety of others put at risk? Being unable use my turn signal correctly has caused people to almost crash into me. Has the problem been reproduced or confirmed by a dealer or independent service center? I have not scheduled the vehicle for service with the dealer because its not covered under warranty or recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning or check engine lights.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Turn signal indicator has malfunctioned. When the left turn signal indicator is set, it will not reset after making a full left turn (90 degree). Also the left turn signal will not stop after putting the turn signal lever back into the middle position. The only way to disable to turn signal is to put the turn signal lever into the right turn indicator position and in this position the right turn indicator no longer works. After making a right hand turn the turn indicator lever will reset and make the left blinker come on automatically and stay on. How was your safety or the safety of others put at risk? Being unable use my turn signal correctly has caused people to almost crash into me. Has the problem been reproduced or confirmed by a dealer or independent service center? I have not scheduled the vehicle for service with the dealer because its not covered under warranty or recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning or check engine lights.
Mfg Campaign: 11581240
Recall Date: Apr 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on 3/29/24 I pulled the drivers side sun visor down to stop the glare from the sun. In doing so the post for the sun visor broke causing it to fall down into the line of view while traveling approximately 70 mile per hours. This caused an issue that could have caused a catastrophic accident causing injury to myself or others. A review of the internet shows that numerous people have had the same issues with the sun visors breaking. This issue need to have a recall issued to it to prevent someone from being seriously injured or even killed. A tooth pick had to be placed into the rod area to hold the visor up so that I would be able to move the vehicle safely. Thanks for you attention in this matter.
Corrective Action:
While driving on 3/29/24 I pulled the drivers side sun visor down to stop the glare from the sun. In doing so the post for the sun visor broke causing it to fall down into the line of view while traveling approximately 70 mile per hours. This caused an issue that could have caused a catastrophic accident causing injury to myself or others. A review of the internet shows that numerous people have had the same issues with the sun visors breaking. This issue need to have a recall issued to it to prevent someone from being seriously injured or even killed. A tooth pick had to be placed into the rod area to hold the visor up so that I would be able to move the vehicle safely. Thanks for you attention in this matter.
Additional Notes:
While driving on 3/29/24 I pulled the drivers side sun visor down to stop the glare from the sun. In doing so the post for the sun visor broke causing it to fall down into the line of view while traveling approximately 70 mile per hours. This caused an issue that could have caused a catastrophic accident causing injury to myself or others. A review of the internet shows that numerous people have had the same issues with the sun visors breaking. This issue need to have a recall issued to it to prevent someone from being seriously injured or even killed. A tooth pick had to be placed into the rod area to hold the visor up so that I would be able to move the vehicle safely. Thanks for you attention in this matter.
Mfg Campaign: 11580070
Recall Date: Mar 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The gas tank on the 2020 Ram 1500 Classic for some reason causes false fuel pump stoppages as if the tank was full. This causes fueling times to sometimes last 10 to 15 minutes and also causes a considerable amount of spillage due to the blowback of fuel. This creates a safety issue due to the possibility of fuel spraying back onto the driver. This is a known and recurring issue as I've seen it appear on several forums and pages numerous times from other Ram truck owners. Mopar should make this gas tank issue a recall as soon as possible.
Corrective Action:
The gas tank on the 2020 Ram 1500 Classic for some reason causes false fuel pump stoppages as if the tank was full. This causes fueling times to sometimes last 10 to 15 minutes and also causes a considerable amount of spillage due to the blowback of fuel. This creates a safety issue due to the possibility of fuel spraying back onto the driver. This is a known and recurring issue as I've seen it appear on several forums and pages numerous times from other Ram truck owners. Mopar should make this gas tank issue a recall as soon as possible.
Additional Notes:
The gas tank on the 2020 Ram 1500 Classic for some reason causes false fuel pump stoppages as if the tank was full. This causes fueling times to sometimes last 10 to 15 minutes and also causes a considerable amount of spillage due to the blowback of fuel. This creates a safety issue due to the possibility of fuel spraying back onto the driver. This is a known and recurring issue as I've seen it appear on several forums and pages numerous times from other Ram truck owners. Mopar should make this gas tank issue a recall as soon as possible.
Mfg Campaign: 11579632
Recall Date: Mar 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Water damage recently started in back ceiling of truck above rear window. Coming in from somewhere. Also notice a large crack in plastic all of a sudden. Online research is showing a lot of the same complaints of cracks and water damage. I do not see a recall though? I've only owned the truck for 8 months and this has happened within weeks.
Corrective Action:
Water damage recently started in back ceiling of truck above rear window. Coming in from somewhere. Also notice a large crack in plastic all of a sudden. Online research is showing a lot of the same complaints of cracks and water damage. I do not see a recall though? I've only owned the truck for 8 months and this has happened within weeks.
Additional Notes:
Water damage recently started in back ceiling of truck above rear window. Coming in from somewhere. Also notice a large crack in plastic all of a sudden. Online research is showing a lot of the same complaints of cracks and water damage. I do not see a recall though? I've only owned the truck for 8 months and this has happened within weeks.
Mfg Campaign: 11578509
Recall Date: Mar 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Customer description: truck won’t take fuel, pump clicks off. (From Ram Dealer) Diagnostic- the vapor canister from the rollover from old fuel tank design, requesting and recommending new designed tank. This apparently is a known issue with the tank design.
Corrective Action:
Customer description: truck won’t take fuel, pump clicks off. (From Ram Dealer) Diagnostic- the vapor canister from the rollover from old fuel tank design, requesting and recommending new designed tank. This apparently is a known issue with the tank design.
Additional Notes:
Customer description: truck won’t take fuel, pump clicks off. (From Ram Dealer) Diagnostic- the vapor canister from the rollover from old fuel tank design, requesting and recommending new designed tank. This apparently is a known issue with the tank design.
Mfg Campaign: 11578038
Recall Date: Mar 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact stated while starting the vehicle, the vehicle made an abnormal clunking sound. There was no warning light illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that the failure recurred increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the intake manifold was fractured. The vehicle not repaired. The contact related the failure to an unknown Chrysler Campaign Number. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact stated while starting the vehicle, the vehicle made an abnormal clunking sound. There was no warning light illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that the failure recurred increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the intake manifold was fractured. The vehicle not repaired. The contact related the failure to an unknown Chrysler Campaign Number. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact stated while starting the vehicle, the vehicle made an abnormal clunking sound. There was no warning light illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that the failure recurred increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the intake manifold was fractured. The vehicle not repaired. The contact related the failure to an unknown Chrysler Campaign Number. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Mfg Campaign: 11577607
Recall Date: Mar 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11577286
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11577286
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Truck won't start or move from park new battery was drained in one afternoon. Now vehicle won't start .
Corrective Action:
Truck won't start or move from park new battery was drained in one afternoon. Now vehicle won't start .
Additional Notes:
Truck won't start or move from park new battery was drained in one afternoon. Now vehicle won't start .
Mfg Campaign: 11576658
Recall Date: Mar 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Inside cab is getting moisture in it. Prior to noticing this we had battery drainage that causes truck not to turn on. They replaced radio they found it was drain battery. We continued to have battery drainage where it wouldn’t turn on after a full charge overnight. The truck would go to turn on but would only make clicking noises and wouldn’t shut down for 20 minutes even though wouldn’t start. Other times we’d turn off truck and it wouldn’t turn off. Now our truck is molding inside and front and rear windshield drip of moisture. The moisture drips onto dash and down the console. This could affect electrical components. There is less then 10,000 miles on it. We’ve had brakes jam up on us when we back up and there is nothing even close to us.
Corrective Action:
Inside cab is getting moisture in it. Prior to noticing this we had battery drainage that causes truck not to turn on. They replaced radio they found it was drain battery. We continued to have battery drainage where it wouldn’t turn on after a full charge overnight. The truck would go to turn on but would only make clicking noises and wouldn’t shut down for 20 minutes even though wouldn’t start. Other times we’d turn off truck and it wouldn’t turn off. Now our truck is molding inside and front and rear windshield drip of moisture. The moisture drips onto dash and down the console. This could affect electrical components. There is less then 10,000 miles on it. We’ve had brakes jam up on us when we back up and there is nothing even close to us.
Additional Notes:
Inside cab is getting moisture in it. Prior to noticing this we had battery drainage that causes truck not to turn on. They replaced radio they found it was drain battery. We continued to have battery drainage where it wouldn’t turn on after a full charge overnight. The truck would go to turn on but would only make clicking noises and wouldn’t shut down for 20 minutes even though wouldn’t start. Other times we’d turn off truck and it wouldn’t turn off. Now our truck is molding inside and front and rear windshield drip of moisture. The moisture drips onto dash and down the console. This could affect electrical components. There is less then 10,000 miles on it. We’ve had brakes jam up on us when we back up and there is nothing even close to us.
Mfg Campaign: 11576425
Recall Date: Mar 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I have a 2020 Dodge Ram that has 75,000 miles on it. It has already broke down requiring a new transmission ( Jan of 2023 at 61,349 miles) and on [XXX] at 83,000 miles I, again, broke down and found it to be a valve spring. I have inquired as to the frequency of these occurrences in other Rams and a was told neither one of these occurrences should have happened. I jumped the hoops of the warranty and have put out almost $1,000 for the warranty company to "inspect" the engine, valve spring & tranny items that I should not have had to deal with in the first place. At first, the warranty company was willing to discuss possible retribution of some sort given the rarity of the break downs that occurred. I had a caseworker and now I cannot get anyone on the phone to even discuss this with any longer. Always being told "In a meeting", "Not available". With my last call being today and told SOMEONE was going to call. I have received emails noting "it is being investigated" and also told someone would reach out. NOW I have developed anxiety over this truck as, I travel. I'm terrified that I will be stuck in the middle of no where in the middle of the night. Both occurrences happened at night while alone! I am a [XXX]! Perhaps that's why ? I have been without a vehicle since that time and even the auto repair place had a very hard time in getting warranty company to pay. Truck is home now but now Im afraid to drive it anywhere. This was my dream truck and Im heartbroken at the total disrespect that has occurred for my safety and for anyone else who has had to go through this - I do have invoices but it wouldn't let me download them. I can send them via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2020 Dodge Ram that has 75,000 miles on it. It has already broke down requiring a new transmission ( Jan of 2023 at 61,349 miles) and on [XXX] at 83,000 miles I, again, broke down and found it to be a valve spring. I have inquired as to the frequency of these occurrences in other Rams and a was told neither one of these occurrences should have happened. I jumped the hoops of the warranty and have put out almost $1,000 for the warranty company to "inspect" the engine, valve spring & tranny items that I should not have had to deal with in the first place. At first, the warranty company was willing to discuss possible retribution of some sort given the rarity of the break downs that occurred. I had a caseworker and now I cannot get anyone on the phone to even discuss this with any longer. Always being told "In a meeting", "Not available". With my last call being today and told SOMEONE was going to call. I have received emails noting "it is being investigated" and also told someone would reach out. NOW I have developed anxiety over this truck as, I travel. I'm terrified that I will be stuck in the middle of no where in the middle of the night. Both occurrences happened at night while alone! I am a [XXX]! Perhaps that's why ? I have been without a vehicle since that time and even the auto repair place had a very hard time in getting warranty company to pay. Truck is home now but now Im afraid to drive it anywhere. This was my dream truck and Im heartbroken at the total disrespect that has occurred for my safety and for anyone else who has had to go through this - I do have invoices but it wouldn't let me download them. I can send them via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2020 Dodge Ram that has 75,000 miles on it. It has already broke down requiring a new transmission ( Jan of 2023 at 61,349 miles) and on [XXX] at 83,000 miles I, again, broke down and found it to be a valve spring. I have inquired as to the frequency of these occurrences in other Rams and a was told neither one of these occurrences should have happened. I jumped the hoops of the warranty and have put out almost $1,000 for the warranty company to "inspect" the engine, valve spring & tranny items that I should not have had to deal with in the first place. At first, the warranty company was willing to discuss possible retribution of some sort given the rarity of the break downs that occurred. I had a caseworker and now I cannot get anyone on the phone to even discuss this with any longer. Always being told "In a meeting", "Not available". With my last call being today and told SOMEONE was going to call. I have received emails noting "it is being investigated" and also told someone would reach out. NOW I have developed anxiety over this truck as, I travel. I'm terrified that I will be stuck in the middle of no where in the middle of the night. Both occurrences happened at night while alone! I am a [XXX]! Perhaps that's why ? I have been without a vehicle since that time and even the auto repair place had a very hard time in getting warranty company to pay. Truck is home now but now Im afraid to drive it anywhere. This was my dream truck and Im heartbroken at the total disrespect that has occurred for my safety and for anyone else who has had to go through this - I do have invoices but it wouldn't let me download them. I can send them via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575704
Recall Date: Mar 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 2020 Dodge Ram that has 75,000 miles on it. It has already broke down requiring a new transmission ( Jan of 2023 at 61,349 miles) and on [XXX] at 83,000 miles I, again, broke down and found it to be a valve spring. I have inquired as to the frequency of these occurrences in other Rams and a was told neither one of these occurrences should have happened. I jumped the hoops of the warranty and have put out almost $1,000 for the warranty company to "inspect" the engine, valve spring & tranny items that I should not have had to deal with in the first place. At first, the warranty company was willing to discuss possible retribution of some sort given the rarity of the break downs that occurred. I had a caseworker and now I cannot get anyone on the phone to even discuss this with any longer. Always being told "In a meeting", "Not available". With my last call being today and told SOMEONE was going to call. I have received emails noting "it is being investigated" and also told someone would reach out. NOW I have developed anxiety over this truck as, I travel. I'm terrified that I will be stuck in the middle of no where in the middle of the night. Both occurrences happened at night while alone! I am a [XXX]! Perhaps that's why ? I have been without a vehicle since that time and even the auto repair place had a very hard time in getting warranty company to pay. Truck is home now but now Im afraid to drive it anywhere. This was my dream truck and Im heartbroken at the total disrespect that has occurred for my safety and for anyone else who has had to go through this - I do have invoices but it wouldn't let me download them. I can send them via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2020 Dodge Ram that has 75,000 miles on it. It has already broke down requiring a new transmission ( Jan of 2023 at 61,349 miles) and on [XXX] at 83,000 miles I, again, broke down and found it to be a valve spring. I have inquired as to the frequency of these occurrences in other Rams and a was told neither one of these occurrences should have happened. I jumped the hoops of the warranty and have put out almost $1,000 for the warranty company to "inspect" the engine, valve spring & tranny items that I should not have had to deal with in the first place. At first, the warranty company was willing to discuss possible retribution of some sort given the rarity of the break downs that occurred. I had a caseworker and now I cannot get anyone on the phone to even discuss this with any longer. Always being told "In a meeting", "Not available". With my last call being today and told SOMEONE was going to call. I have received emails noting "it is being investigated" and also told someone would reach out. NOW I have developed anxiety over this truck as, I travel. I'm terrified that I will be stuck in the middle of no where in the middle of the night. Both occurrences happened at night while alone! I am a [XXX]! Perhaps that's why ? I have been without a vehicle since that time and even the auto repair place had a very hard time in getting warranty company to pay. Truck is home now but now Im afraid to drive it anywhere. This was my dream truck and Im heartbroken at the total disrespect that has occurred for my safety and for anyone else who has had to go through this - I do have invoices but it wouldn't let me download them. I can send them via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2020 Dodge Ram that has 75,000 miles on it. It has already broke down requiring a new transmission ( Jan of 2023 at 61,349 miles) and on [XXX] at 83,000 miles I, again, broke down and found it to be a valve spring. I have inquired as to the frequency of these occurrences in other Rams and a was told neither one of these occurrences should have happened. I jumped the hoops of the warranty and have put out almost $1,000 for the warranty company to "inspect" the engine, valve spring & tranny items that I should not have had to deal with in the first place. At first, the warranty company was willing to discuss possible retribution of some sort given the rarity of the break downs that occurred. I had a caseworker and now I cannot get anyone on the phone to even discuss this with any longer. Always being told "In a meeting", "Not available". With my last call being today and told SOMEONE was going to call. I have received emails noting "it is being investigated" and also told someone would reach out. NOW I have developed anxiety over this truck as, I travel. I'm terrified that I will be stuck in the middle of no where in the middle of the night. Both occurrences happened at night while alone! I am a [XXX]! Perhaps that's why ? I have been without a vehicle since that time and even the auto repair place had a very hard time in getting warranty company to pay. Truck is home now but now Im afraid to drive it anywhere. This was my dream truck and Im heartbroken at the total disrespect that has occurred for my safety and for anyone else who has had to go through this - I do have invoices but it wouldn't let me download them. I can send them via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575704
Recall Date: Mar 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
To Whom It May Concern, The issue I am reporting is that the drivers side of my cargo bin on my 2020 Ram Rebel is opening on its own. This has occurred many times while I was driving and most times, items inside the cargo bin have fallen out on the road. This issue is also taking place when the vehicle has been parked and locked, as I come out in the morning or return from an errand and the ride side drivers cargo bin is wide open. I have also had items stolen because of this. This shortcoming is now also killing my battery all the time, since after I jump the vehicle, I can hear the locking mechanism attempting to lock and unlock on its own. I feel this is a huge liability since the contents of the bin are sometimes landing in the roadway behind my truck. I contacted Crown Dodge in Ventura, Ca and they have stated they have never heard of this situation before. When I look on-line for similar complaints, many people are saying the exact same thing as their drivers side cargo bins are opening due to an electrical wire loom shortcoming. Some of these individuals have taken their trucks to their local Dodge dealers and they are changing the wire loom and adding additional weather protection to it to correct the issue. This situation, if not addressed will cause damage to vehicles behind the trucks if not accidents as the contents of the bin can immediately become unsecured and effect all vehicles behind it. I have now opened the top of my bin and disconnected the leads powering the lock switch and it seems to be working as the bin is locked all the time and I will now need to use my key to unlock it. This has also kept my battery from draining, but I feel the dealer should step up and correct this very dangerous situation on their own before the liability for accidents and/or damage is directed to the truck owners themselves. Please access u-tube "2020 Ram 1500 Ram Box Opens By Itself". These complaints began years ago. Thank you for your help, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT
Corrective Action:
To Whom It May Concern, The issue I am reporting is that the drivers side of my cargo bin on my 2020 Ram Rebel is opening on its own. This has occurred many times while I was driving and most times, items inside the cargo bin have fallen out on the road. This issue is also taking place when the vehicle has been parked and locked, as I come out in the morning or return from an errand and the ride side drivers cargo bin is wide open. I have also had items stolen because of this. This shortcoming is now also killing my battery all the time, since after I jump the vehicle, I can hear the locking mechanism attempting to lock and unlock on its own. I feel this is a huge liability since the contents of the bin are sometimes landing in the roadway behind my truck. I contacted Crown Dodge in Ventura, Ca and they have stated they have never heard of this situation before. When I look on-line for similar complaints, many people are saying the exact same thing as their drivers side cargo bins are opening due to an electrical wire loom shortcoming. Some of these individuals have taken their trucks to their local Dodge dealers and they are changing the wire loom and adding additional weather protection to it to correct the issue. This situation, if not addressed will cause damage to vehicles behind the trucks if not accidents as the contents of the bin can immediately become unsecured and effect all vehicles behind it. I have now opened the top of my bin and disconnected the leads powering the lock switch and it seems to be working as the bin is locked all the time and I will now need to use my key to unlock it. This has also kept my battery from draining, but I feel the dealer should step up and correct this very dangerous situation on their own before the liability for accidents and/or damage is directed to the truck owners themselves. Please access u-tube "2020 Ram 1500 Ram Box Opens By Itself". These complaints began years ago. Thank you for your help, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT
Additional Notes:
To Whom It May Concern, The issue I am reporting is that the drivers side of my cargo bin on my 2020 Ram Rebel is opening on its own. This has occurred many times while I was driving and most times, items inside the cargo bin have fallen out on the road. This issue is also taking place when the vehicle has been parked and locked, as I come out in the morning or return from an errand and the ride side drivers cargo bin is wide open. I have also had items stolen because of this. This shortcoming is now also killing my battery all the time, since after I jump the vehicle, I can hear the locking mechanism attempting to lock and unlock on its own. I feel this is a huge liability since the contents of the bin are sometimes landing in the roadway behind my truck. I contacted Crown Dodge in Ventura, Ca and they have stated they have never heard of this situation before. When I look on-line for similar complaints, many people are saying the exact same thing as their drivers side cargo bins are opening due to an electrical wire loom shortcoming. Some of these individuals have taken their trucks to their local Dodge dealers and they are changing the wire loom and adding additional weather protection to it to correct the issue. This situation, if not addressed will cause damage to vehicles behind the trucks if not accidents as the contents of the bin can immediately become unsecured and effect all vehicles behind it. I have now opened the top of my bin and disconnected the leads powering the lock switch and it seems to be working as the bin is locked all the time and I will now need to use my key to unlock it. This has also kept my battery from draining, but I feel the dealer should step up and correct this very dangerous situation on their own before the liability for accidents and/or damage is directed to the truck owners themselves. Please access u-tube "2020 Ram 1500 Ram Box Opens By Itself". These complaints began years ago. Thank you for your help, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT
Mfg Campaign: 11575503
Recall Date: Mar 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
Seatbelt won't retract at all
Corrective Action:
Seatbelt won't retract at all
Additional Notes:
Seatbelt won't retract at all
Mfg Campaign: 11575388
Recall Date: Mar 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
INCIDENT 1: Cruise Control would not turn on or off. INCIDENT 2: TRUCK STALLED WHILE DRIVING ON HIGHWAY
Corrective Action:
INCIDENT 1: Cruise Control would not turn on or off. INCIDENT 2: TRUCK STALLED WHILE DRIVING ON HIGHWAY
Additional Notes:
INCIDENT 1: Cruise Control would not turn on or off. INCIDENT 2: TRUCK STALLED WHILE DRIVING ON HIGHWAY
Mfg Campaign: 11574656
Recall Date: Feb 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INCIDENT 1: Cruise Control would not turn on or off. INCIDENT 2: TRUCK STALLED WHILE DRIVING ON HIGHWAY
Corrective Action:
INCIDENT 1: Cruise Control would not turn on or off. INCIDENT 2: TRUCK STALLED WHILE DRIVING ON HIGHWAY
Additional Notes:
INCIDENT 1: Cruise Control would not turn on or off. INCIDENT 2: TRUCK STALLED WHILE DRIVING ON HIGHWAY
Mfg Campaign: 11574656
Recall Date: Feb 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving at highway speed with the sunvisor down, the visor suddenly became loose and hit me in the head blocking my vision. As I reached up to move the visor around, I realized that there was no tension on the swing arm and the visor would swing from the driver side window all the way to the windshield, this caused me to keep one hand on the visor when the sun was coming through the driver side window, and only one hand on the wheel.
Corrective Action:
While driving at highway speed with the sunvisor down, the visor suddenly became loose and hit me in the head blocking my vision. As I reached up to move the visor around, I realized that there was no tension on the swing arm and the visor would swing from the driver side window all the way to the windshield, this caused me to keep one hand on the visor when the sun was coming through the driver side window, and only one hand on the wheel.
Additional Notes:
While driving at highway speed with the sunvisor down, the visor suddenly became loose and hit me in the head blocking my vision. As I reached up to move the visor around, I realized that there was no tension on the swing arm and the visor would swing from the driver side window all the way to the windshield, this caused me to keep one hand on the visor when the sun was coming through the driver side window, and only one hand on the wheel.
Mfg Campaign: 11573913
Recall Date: Feb 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact stated that while starting the vehicle, there was an abnormal sound coming from the exhaust on the passenger's side of the vehicle, and there was an abnormal ticking sound coming from the engine compartment. The contact became aware there was exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the exhaust manifolds were fractured. The manifolds were replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000. The VIN was not available.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact stated that while starting the vehicle, there was an abnormal sound coming from the exhaust on the passenger's side of the vehicle, and there was an abnormal ticking sound coming from the engine compartment. The contact became aware there was exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the exhaust manifolds were fractured. The manifolds were replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000. The VIN was not available.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact stated that while starting the vehicle, there was an abnormal sound coming from the exhaust on the passenger's side of the vehicle, and there was an abnormal ticking sound coming from the engine compartment. The contact became aware there was exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the exhaust manifolds were fractured. The manifolds were replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000. The VIN was not available.
Mfg Campaign: 11573400
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The drivers side sun visor has broken and is possible for it to fall onto the steering column while I'm driving, and also hits my head when it swings back and forth. I've read that this is a very common problem with the 2020 RAM.
Corrective Action:
The drivers side sun visor has broken and is possible for it to fall onto the steering column while I'm driving, and also hits my head when it swings back and forth. I've read that this is a very common problem with the 2020 RAM.
Additional Notes:
The drivers side sun visor has broken and is possible for it to fall onto the steering column while I'm driving, and also hits my head when it swings back and forth. I've read that this is a very common problem with the 2020 RAM.
Mfg Campaign: 11573467
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The inside of my truck has condensation. The inside lights console don’t work. Because water comes in by the rear top headliner.
Corrective Action:
The inside of my truck has condensation. The inside lights console don’t work. Because water comes in by the rear top headliner.
Additional Notes:
The inside of my truck has condensation. The inside lights console don’t work. Because water comes in by the rear top headliner.
Mfg Campaign: 11572529
Recall Date: Feb 17, 2024
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