Complaints & Recalls
Official Safety Recalls - Important!
36 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2024 Ram 1500 vehicles. The driver's side air bag may not be connected properly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 08C
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Ram 1500 Classic vehicles equipped with heated trailer tow rearview mirrors. The mirror glass may detach from the driver's side heated trailer tow rearview mirror. As such these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 86B
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z96
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z86
Recall Date: Aug 25, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W70
Recall Date: Oct 8, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W67
Recall Date: Sep 24, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500 vehicles equipped with adjustable pedals. In certain accelerator pedal positions, the floormats may prevent the pedal from returning to the normal resting (idle) position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W63
Recall Date: Aug 27, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W52
Recall Date: Jun 25, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W25
Recall Date: Apr 9, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500 vehicles. The flash memory of the Occupant Restraint Controller (ORC) may become corrupted, disabling the vehicle's air bags and seat belt pretensioners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V61, V71
Recall Date: May 31, 2019
Consumer Complaints
706 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the residence. The contact called the local dealer, who informed the contact that a diagnostic test was needed. The vehicle was not diagnosed or repaired. The contact stated that an independent mechanic arrived at the residence, and the contact was informed that the failure was due to the rod bearing. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the residence. The contact called the local dealer, who informed the contact that a diagnostic test was needed. The vehicle was not diagnosed or repaired. The contact stated that an independent mechanic arrived at the residence, and the contact was informed that the failure was due to the rod bearing. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the residence. The contact called the local dealer, who informed the contact that a diagnostic test was needed. The vehicle was not diagnosed or repaired. The contact stated that an independent mechanic arrived at the residence, and the contact was informed that the failure was due to the rod bearing. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Mfg Campaign: 11603977
Recall Date: Jul 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Corrective Action:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Additional Notes:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Mfg Campaign: 11602505
Recall Date: Jul 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Corrective Action:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Additional Notes:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Mfg Campaign: 11602505
Recall Date: Jul 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Corrective Action:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Additional Notes:
ABS & service electronic brake system constantly going off. Known issues with faulty ABS module on braking system which at times can malfunction while braking or driving.
Mfg Campaign: 11602505
Recall Date: Jul 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact stated while driving 25 MPH, the message "Side Mirror Sensors Unavailable - Service Required" was displayed. The infotainment system screen display turned black; the defroster engaged to high temperature while the A/C system became inoperable. Additionally, the contact stated that the windows failed to roll down while engaging the power window switches, and the front driver's side seat was unmovable. The contact stated that the failure recurred intermittently and lasted approximately 5 minutes. The contact stated that she suffered from chronic obstructive pulmonary disease (COPD) and the failure was a significant safety risk. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 51,000.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact stated while driving 25 MPH, the message "Side Mirror Sensors Unavailable - Service Required" was displayed. The infotainment system screen display turned black; the defroster engaged to high temperature while the A/C system became inoperable. Additionally, the contact stated that the windows failed to roll down while engaging the power window switches, and the front driver's side seat was unmovable. The contact stated that the failure recurred intermittently and lasted approximately 5 minutes. The contact stated that she suffered from chronic obstructive pulmonary disease (COPD) and the failure was a significant safety risk. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 51,000.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact stated while driving 25 MPH, the message "Side Mirror Sensors Unavailable - Service Required" was displayed. The infotainment system screen display turned black; the defroster engaged to high temperature while the A/C system became inoperable. Additionally, the contact stated that the windows failed to roll down while engaging the power window switches, and the front driver's side seat was unmovable. The contact stated that the failure recurred intermittently and lasted approximately 5 minutes. The contact stated that she suffered from chronic obstructive pulmonary disease (COPD) and the failure was a significant safety risk. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 51,000.
Mfg Campaign: 11600899
Recall Date: Jul 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact stated the tailgate failed to open with the key fob. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact stated the tailgate failed to open with the key fob. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact stated the tailgate failed to open with the key fob. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
Mfg Campaign: 11599238
Recall Date: Jul 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact stated the tailgate failed to open with the key fob. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact stated the tailgate failed to open with the key fob. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact stated the tailgate failed to open with the key fob. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
Mfg Campaign: 11599238
Recall Date: Jul 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On July 5th 2024, I attempted to open /pull down the Tailgate. Was not able to pull the Tailgate down. I purchased the Vehicle on January 10, 2024. This is the first occurrence of the Tailgate being inoperable. No interior Lights, flashing signal to indicate Tailgate inoperable. I looked Online and entered my Truck Information. Several sites have Posted, Noted, Documented Reports of Faulty Tailgate pertaining 2019 - 2022 Dodge Ram's Tailgates that have been listed for recall
Corrective Action:
On July 5th 2024, I attempted to open /pull down the Tailgate. Was not able to pull the Tailgate down. I purchased the Vehicle on January 10, 2024. This is the first occurrence of the Tailgate being inoperable. No interior Lights, flashing signal to indicate Tailgate inoperable. I looked Online and entered my Truck Information. Several sites have Posted, Noted, Documented Reports of Faulty Tailgate pertaining 2019 - 2022 Dodge Ram's Tailgates that have been listed for recall
Additional Notes:
On July 5th 2024, I attempted to open /pull down the Tailgate. Was not able to pull the Tailgate down. I purchased the Vehicle on January 10, 2024. This is the first occurrence of the Tailgate being inoperable. No interior Lights, flashing signal to indicate Tailgate inoperable. I looked Online and entered my Truck Information. Several sites have Posted, Noted, Documented Reports of Faulty Tailgate pertaining 2019 - 2022 Dodge Ram's Tailgates that have been listed for recall
Mfg Campaign: 11599282
Recall Date: Jul 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Corrective Action:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Additional Notes:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Mfg Campaign: 11598801
Recall Date: Jul 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Corrective Action:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Additional Notes:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Mfg Campaign: 11598801
Recall Date: Jul 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Corrective Action:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Additional Notes:
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They’ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can’t run the teuck for any testing as the engine will run away at max rpm when started.
Mfg Campaign: 11598801
Recall Date: Jul 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The bags or compressor failed. Dealer could not diagnose which is a common problem. They just change parts and charge you until it’s corrected. Safety factor is off the charts because it makes it undrivable if it loses pressure with no warning. No lights or warning and front will slowly lose pressure until it bottoms out
Corrective Action:
The bags or compressor failed. Dealer could not diagnose which is a common problem. They just change parts and charge you until it’s corrected. Safety factor is off the charts because it makes it undrivable if it loses pressure with no warning. No lights or warning and front will slowly lose pressure until it bottoms out
Additional Notes:
The bags or compressor failed. Dealer could not diagnose which is a common problem. They just change parts and charge you until it’s corrected. Safety factor is off the charts because it makes it undrivable if it loses pressure with no warning. No lights or warning and front will slowly lose pressure until it bottoms out
Mfg Campaign: 11595004
Recall Date: Jun 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving back from Montana and my passenger side sun visor disconnected and was hanging from the wire causing a visibility issue when driving. Approximately 1 year ago the same thing happened to my driver side sun visor. This also caused problems with visibility while driving because it wouldn't remain in the locked position. It would hang by the wires. Both times I had the visor replaced at the Dodge dealership in Prescott Az. I was told my the service advisor that it has been a problem and they have had to replace quite a few. I asked if they have fixed the problem and he stated that it hasn't and its still the original parts. This is going to lead to a serious car accident or death if this problem isn't resolved by Dodge.
Corrective Action:
I was driving back from Montana and my passenger side sun visor disconnected and was hanging from the wire causing a visibility issue when driving. Approximately 1 year ago the same thing happened to my driver side sun visor. This also caused problems with visibility while driving because it wouldn't remain in the locked position. It would hang by the wires. Both times I had the visor replaced at the Dodge dealership in Prescott Az. I was told my the service advisor that it has been a problem and they have had to replace quite a few. I asked if they have fixed the problem and he stated that it hasn't and its still the original parts. This is going to lead to a serious car accident or death if this problem isn't resolved by Dodge.
Additional Notes:
I was driving back from Montana and my passenger side sun visor disconnected and was hanging from the wire causing a visibility issue when driving. Approximately 1 year ago the same thing happened to my driver side sun visor. This also caused problems with visibility while driving because it wouldn't remain in the locked position. It would hang by the wires. Both times I had the visor replaced at the Dodge dealership in Prescott Az. I was told my the service advisor that it has been a problem and they have had to replace quite a few. I asked if they have fixed the problem and he stated that it hasn't and its still the original parts. This is going to lead to a serious car accident or death if this problem isn't resolved by Dodge.
Mfg Campaign: 11594877
Recall Date: Jun 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving back from Montana and my passenger side sun visor disconnected and was hanging from the wire causing a visibility issue when driving. Approximately 1 year ago the same thing happened to my driver side sun visor. This also caused problems with visibility while driving because it wouldn't remain in the locked position. It would hang by the wires. Both times I had the visor replaced at the Dodge dealership in Prescott Az. I was told my the service advisor that it has been a problem and they have had to replace quite a few. I asked if they have fixed the problem and he stated that it hasn't and its still the original parts. This is going to lead to a serious car accident or death if this problem isn't resolved by Dodge.
Corrective Action:
I was driving back from Montana and my passenger side sun visor disconnected and was hanging from the wire causing a visibility issue when driving. Approximately 1 year ago the same thing happened to my driver side sun visor. This also caused problems with visibility while driving because it wouldn't remain in the locked position. It would hang by the wires. Both times I had the visor replaced at the Dodge dealership in Prescott Az. I was told my the service advisor that it has been a problem and they have had to replace quite a few. I asked if they have fixed the problem and he stated that it hasn't and its still the original parts. This is going to lead to a serious car accident or death if this problem isn't resolved by Dodge.
Additional Notes:
I was driving back from Montana and my passenger side sun visor disconnected and was hanging from the wire causing a visibility issue when driving. Approximately 1 year ago the same thing happened to my driver side sun visor. This also caused problems with visibility while driving because it wouldn't remain in the locked position. It would hang by the wires. Both times I had the visor replaced at the Dodge dealership in Prescott Az. I was told my the service advisor that it has been a problem and they have had to replace quite a few. I asked if they have fixed the problem and he stated that it hasn't and its still the original parts. This is going to lead to a serious car accident or death if this problem isn't resolved by Dodge.
Mfg Campaign: 11594877
Recall Date: Jun 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Update to Complaint 11594199 filed on June 13, 2024 While driving the vehicle to the Ram dealership the power steering went out again and stayed out until I arrived at the dealership. I received a call today from the service department advising that the entire power steering rack has to be replaced. There is a fault in the control unit. Estimated repair cost $3,500.00.
Corrective Action:
Update to Complaint 11594199 filed on June 13, 2024 While driving the vehicle to the Ram dealership the power steering went out again and stayed out until I arrived at the dealership. I received a call today from the service department advising that the entire power steering rack has to be replaced. There is a fault in the control unit. Estimated repair cost $3,500.00.
Additional Notes:
Update to Complaint 11594199 filed on June 13, 2024 While driving the vehicle to the Ram dealership the power steering went out again and stayed out until I arrived at the dealership. I received a call today from the service department advising that the entire power steering rack has to be replaced. There is a fault in the control unit. Estimated repair cost $3,500.00.
Mfg Campaign: 11594887
Recall Date: Jun 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The electronic power steering has stopped working three times in the last couple of weeks. It stops working and will stay out for 15 to 30 seconds or until the truck is shut off and restarted. The vehicle was taken to a local RAM dealer, and they advised that could not find any failure codes in the history. When the power steering cuts out the dashboard displays a warning to service the power steering. The vehicle is extremely had to steer when the power steering cuts out. When I picked up the vehicle at the dealer, they completed an oil change and recall on the tailgate but there was no mention of the main reason I took the vehicle in for service which was the loss of power steering. The service writer stated he did not list that since they did not charge me for the power steering diagnosis. If he listed, it there would be an additional charge on my bill. The loss of power steering is a safety hazard since it makes the vehicle very hard to steer and makes any turns or sudden changes in direction to avoid potential hazards impossible.
Corrective Action:
The electronic power steering has stopped working three times in the last couple of weeks. It stops working and will stay out for 15 to 30 seconds or until the truck is shut off and restarted. The vehicle was taken to a local RAM dealer, and they advised that could not find any failure codes in the history. When the power steering cuts out the dashboard displays a warning to service the power steering. The vehicle is extremely had to steer when the power steering cuts out. When I picked up the vehicle at the dealer, they completed an oil change and recall on the tailgate but there was no mention of the main reason I took the vehicle in for service which was the loss of power steering. The service writer stated he did not list that since they did not charge me for the power steering diagnosis. If he listed, it there would be an additional charge on my bill. The loss of power steering is a safety hazard since it makes the vehicle very hard to steer and makes any turns or sudden changes in direction to avoid potential hazards impossible.
Additional Notes:
The electronic power steering has stopped working three times in the last couple of weeks. It stops working and will stay out for 15 to 30 seconds or until the truck is shut off and restarted. The vehicle was taken to a local RAM dealer, and they advised that could not find any failure codes in the history. When the power steering cuts out the dashboard displays a warning to service the power steering. The vehicle is extremely had to steer when the power steering cuts out. When I picked up the vehicle at the dealer, they completed an oil change and recall on the tailgate but there was no mention of the main reason I took the vehicle in for service which was the loss of power steering. The service writer stated he did not list that since they did not charge me for the power steering diagnosis. If he listed, it there would be an additional charge on my bill. The loss of power steering is a safety hazard since it makes the vehicle very hard to steer and makes any turns or sudden changes in direction to avoid potential hazards impossible.
Mfg Campaign: 11594199
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Component Failure: Around 45,000 miles, my vehicle equipped with the 5.7L HEMI E-torque V8 had both exhaust manifolds cracked with large exhaust leaks pre-catalytic convertor Safety Risk: My vehicle equipped with the 5.7L HEMI E-torque V8 was idling in a parking lot for around 1 hour while I waited inside the vehicle. Cold ambient temperature with windows up and heater on. I noted having a slight headache and started smelling what seemed to be pre-catalytic convertor exhaust fumes (rich fuel smell). I stepped out of the vehicle and smelled the exhaust at the rear of the vehicle, which did not match. I attributed the smell to a nearby vehicle. One week later, the same event occurred with no other vehicles parked around me. The exhaust leak was large enough to pull exhaust fumes into the cabin through the HVAC system. High risk of carbon monoxide poisoning if the vehicle was to sit long enough, risking both myself and my child's safety while we sat in the vehicle. Problem Reproduced: Yes, brought the vehicle CJDR dealer who diagnosed the vehicle with "both exhaust manifolds cracked" and replaced both exhaust manifolds under warranty. Has component been inspected: Unknown. Parts were removed from vehicle as covered under warranty at dealer and replaced with new parts. Any Warnings: No warning lights on dashboard or DTCs for catalytic convertor performance, lean/rich banks, or other exhaust/emissions related. Exhaust seemed slightly louder on cold start. Smelling of unburnt/pre-cat exhaust fumes that prompted dealer visit.
Corrective Action:
Component Failure: Around 45,000 miles, my vehicle equipped with the 5.7L HEMI E-torque V8 had both exhaust manifolds cracked with large exhaust leaks pre-catalytic convertor Safety Risk: My vehicle equipped with the 5.7L HEMI E-torque V8 was idling in a parking lot for around 1 hour while I waited inside the vehicle. Cold ambient temperature with windows up and heater on. I noted having a slight headache and started smelling what seemed to be pre-catalytic convertor exhaust fumes (rich fuel smell). I stepped out of the vehicle and smelled the exhaust at the rear of the vehicle, which did not match. I attributed the smell to a nearby vehicle. One week later, the same event occurred with no other vehicles parked around me. The exhaust leak was large enough to pull exhaust fumes into the cabin through the HVAC system. High risk of carbon monoxide poisoning if the vehicle was to sit long enough, risking both myself and my child's safety while we sat in the vehicle. Problem Reproduced: Yes, brought the vehicle CJDR dealer who diagnosed the vehicle with "both exhaust manifolds cracked" and replaced both exhaust manifolds under warranty. Has component been inspected: Unknown. Parts were removed from vehicle as covered under warranty at dealer and replaced with new parts. Any Warnings: No warning lights on dashboard or DTCs for catalytic convertor performance, lean/rich banks, or other exhaust/emissions related. Exhaust seemed slightly louder on cold start. Smelling of unburnt/pre-cat exhaust fumes that prompted dealer visit.
Additional Notes:
Component Failure: Around 45,000 miles, my vehicle equipped with the 5.7L HEMI E-torque V8 had both exhaust manifolds cracked with large exhaust leaks pre-catalytic convertor Safety Risk: My vehicle equipped with the 5.7L HEMI E-torque V8 was idling in a parking lot for around 1 hour while I waited inside the vehicle. Cold ambient temperature with windows up and heater on. I noted having a slight headache and started smelling what seemed to be pre-catalytic convertor exhaust fumes (rich fuel smell). I stepped out of the vehicle and smelled the exhaust at the rear of the vehicle, which did not match. I attributed the smell to a nearby vehicle. One week later, the same event occurred with no other vehicles parked around me. The exhaust leak was large enough to pull exhaust fumes into the cabin through the HVAC system. High risk of carbon monoxide poisoning if the vehicle was to sit long enough, risking both myself and my child's safety while we sat in the vehicle. Problem Reproduced: Yes, brought the vehicle CJDR dealer who diagnosed the vehicle with "both exhaust manifolds cracked" and replaced both exhaust manifolds under warranty. Has component been inspected: Unknown. Parts were removed from vehicle as covered under warranty at dealer and replaced with new parts. Any Warnings: No warning lights on dashboard or DTCs for catalytic convertor performance, lean/rich banks, or other exhaust/emissions related. Exhaust seemed slightly louder on cold start. Smelling of unburnt/pre-cat exhaust fumes that prompted dealer visit.
Mfg Campaign: 11592920
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have the exact symptoms of the recall for the faulty turn signal stock. This recall should be expanded back to at least 2020. Tons of people online reporting same issue for previous year trucks.
Corrective Action:
I have the exact symptoms of the recall for the faulty turn signal stock. This recall should be expanded back to at least 2020. Tons of people online reporting same issue for previous year trucks.
Additional Notes:
I have the exact symptoms of the recall for the faulty turn signal stock. This recall should be expanded back to at least 2020. Tons of people online reporting same issue for previous year trucks.
Mfg Campaign: 11592951
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Ram 1500. The contact stated while driving 45 MPH around a curve, the vehicle failed to turn properly. The contact stated that the steering wheel was difficult to turn. The contact was able to veer the vehicle to the shoulder. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the vehicle was not covered under the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2020 Ram 1500. The contact stated while driving 45 MPH around a curve, the vehicle failed to turn properly. The contact stated that the steering wheel was difficult to turn. The contact was able to veer the vehicle to the shoulder. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the vehicle was not covered under the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2020 Ram 1500. The contact stated while driving 45 MPH around a curve, the vehicle failed to turn properly. The contact stated that the steering wheel was difficult to turn. The contact was able to veer the vehicle to the shoulder. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the vehicle was not covered under the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 66,000.
Mfg Campaign: 11590090
Recall Date: May 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's husband owns a 2020 Ram 1500. The contact stated that the vehicle failed to respond when shifted into reverse(R). Additionally, the rearview camera was inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced under NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was not repaired and remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact's husband owns a 2020 Ram 1500. The contact stated that the vehicle failed to respond when shifted into reverse(R). Additionally, the rearview camera was inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced under NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was not repaired and remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact's husband owns a 2020 Ram 1500. The contact stated that the vehicle failed to respond when shifted into reverse(R). Additionally, the rearview camera was inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced under NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was not repaired and remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11588440
Recall Date: May 13, 2024
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Valencia, CA • 36 yrs
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