Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB1
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Ram 1500 pickup trucks. The rear driveshaft may have an incomplete weld fusion between the tube and tube yoke, which may lead to weld cracking or the driveshaft fracturing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V48
Recall Date: Apr 25, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 RAM 1500 trucks. The rear differential may have been insufficiently filled, possibly resulting in its failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U88
Recall Date: Aug 23, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Consumer Complaints
787 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Electric Power steering failure
Corrective Action:
Electric Power steering failure
Additional Notes:
Electric Power steering failure
Mfg Campaign: 11648421
Recall Date: Mar 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ram 1500. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to two separate independent mechanics who both stated that the exhaust manifold was warped due to a fractured bolt. The contact was informed that the exhaust manifold needed to be replaced. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2018 Ram 1500. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to two separate independent mechanics who both stated that the exhaust manifold was warped due to a fractured bolt. The contact was informed that the exhaust manifold needed to be replaced. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2018 Ram 1500. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to two separate independent mechanics who both stated that the exhaust manifold was warped due to a fractured bolt. The contact was informed that the exhaust manifold needed to be replaced. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 77,000.
Mfg Campaign: 11647872
Recall Date: Mar 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is my 2nd complaint...Uconnect never did return my call as they promised they would....now our Uconnect is so bad it makes driving a safety concern. After starting our Ram the Uconnect keeps trying to call a number ....we have no idea what number it is but it continues dialing....we can not turn it off so if we need to drive this vehicle this is what we have to put up with....very distracting...I see many complaints on this website but nothing is being done....we get nowhere with Uconnect even though we have called numerous times...we can not access any of the features from this radio/Uconnect device...cameras...non functioning on the screen....what will it take before someone does something to make the manufactures respond.....as long as NHTSA does nothing....then Uconnect will feel embolden to also do nothing....PLEASE THIS NEEDS TO BE ADDRESSED ..
Corrective Action:
This is my 2nd complaint...Uconnect never did return my call as they promised they would....now our Uconnect is so bad it makes driving a safety concern. After starting our Ram the Uconnect keeps trying to call a number ....we have no idea what number it is but it continues dialing....we can not turn it off so if we need to drive this vehicle this is what we have to put up with....very distracting...I see many complaints on this website but nothing is being done....we get nowhere with Uconnect even though we have called numerous times...we can not access any of the features from this radio/Uconnect device...cameras...non functioning on the screen....what will it take before someone does something to make the manufactures respond.....as long as NHTSA does nothing....then Uconnect will feel embolden to also do nothing....PLEASE THIS NEEDS TO BE ADDRESSED ..
Additional Notes:
This is my 2nd complaint...Uconnect never did return my call as they promised they would....now our Uconnect is so bad it makes driving a safety concern. After starting our Ram the Uconnect keeps trying to call a number ....we have no idea what number it is but it continues dialing....we can not turn it off so if we need to drive this vehicle this is what we have to put up with....very distracting...I see many complaints on this website but nothing is being done....we get nowhere with Uconnect even though we have called numerous times...we can not access any of the features from this radio/Uconnect device...cameras...non functioning on the screen....what will it take before someone does something to make the manufactures respond.....as long as NHTSA does nothing....then Uconnect will feel embolden to also do nothing....PLEASE THIS NEEDS TO BE ADDRESSED ..
Mfg Campaign: 11647931
Recall Date: Mar 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The electronic trailer brake system, anti-lock braking system, and electronics traction control system lights activate upon driving the vehicle. The cruise control is disabled when these warning lights come on as well. I've been informed by an ASE certified mechanic that the abs control module needs replacement. I've learned this is a known issue for my and similar Ram trucks and that Stellantis has the part on back order while it is in "engineering review". If my traction control, anti-lock brake system, and electronic trailer braking system is affected by a failed abs control module and it is a known issue across many vehicles and the part is in "engineering review" I belief this should be covered by Ram under a recall.
Corrective Action:
The electronic trailer brake system, anti-lock braking system, and electronics traction control system lights activate upon driving the vehicle. The cruise control is disabled when these warning lights come on as well. I've been informed by an ASE certified mechanic that the abs control module needs replacement. I've learned this is a known issue for my and similar Ram trucks and that Stellantis has the part on back order while it is in "engineering review". If my traction control, anti-lock brake system, and electronic trailer braking system is affected by a failed abs control module and it is a known issue across many vehicles and the part is in "engineering review" I belief this should be covered by Ram under a recall.
Additional Notes:
The electronic trailer brake system, anti-lock braking system, and electronics traction control system lights activate upon driving the vehicle. The cruise control is disabled when these warning lights come on as well. I've been informed by an ASE certified mechanic that the abs control module needs replacement. I've learned this is a known issue for my and similar Ram trucks and that Stellantis has the part on back order while it is in "engineering review". If my traction control, anti-lock brake system, and electronic trailer braking system is affected by a failed abs control module and it is a known issue across many vehicles and the part is in "engineering review" I belief this should be covered by Ram under a recall.
Mfg Campaign: 11644776
Recall Date: Feb 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The electronic trailer brake system, anti-lock braking system, and electronics traction control system lights activate upon driving the vehicle. The cruise control is disabled when these warning lights come on as well. I've been informed by an ASE certified mechanic that the abs control module needs replacement. I've learned this is a known issue for my and similar Ram trucks and that Stellantis has the part on back order while it is in "engineering review". If my traction control, anti-lock brake system, and electronic trailer braking system is affected by a failed abs control module and it is a known issue across many vehicles and the part is in "engineering review" I belief this should be covered by Ram under a recall.
Corrective Action:
The electronic trailer brake system, anti-lock braking system, and electronics traction control system lights activate upon driving the vehicle. The cruise control is disabled when these warning lights come on as well. I've been informed by an ASE certified mechanic that the abs control module needs replacement. I've learned this is a known issue for my and similar Ram trucks and that Stellantis has the part on back order while it is in "engineering review". If my traction control, anti-lock brake system, and electronic trailer braking system is affected by a failed abs control module and it is a known issue across many vehicles and the part is in "engineering review" I belief this should be covered by Ram under a recall.
Additional Notes:
The electronic trailer brake system, anti-lock braking system, and electronics traction control system lights activate upon driving the vehicle. The cruise control is disabled when these warning lights come on as well. I've been informed by an ASE certified mechanic that the abs control module needs replacement. I've learned this is a known issue for my and similar Ram trucks and that Stellantis has the part on back order while it is in "engineering review". If my traction control, anti-lock brake system, and electronic trailer braking system is affected by a failed abs control module and it is a known issue across many vehicles and the part is in "engineering review" I belief this should be covered by Ram under a recall.
Mfg Campaign: 11644776
Recall Date: Feb 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
my 2018 Ram Limited 1500 ABS control Module has FAILED at 72045 miles; Dealer tried to order new one and dealer told me that NONE are available and he was told to call back March 20 and they would let him know if any available; Dealer was unable to get a new ABS module AND dealer was not able to put me on a list when new and IF new module comes available; This is a very UNSAFE condition in rainey Houston Tx; I went to brake servicer and he ordered me a remanufactured module; Brake company was unable to install remanufactured because it would NOT accept my VIN during programming;; I think all Ram's need to have a SAFETY recall on this Abs MODULE Problem ! I noticed the ABS module has been recalled on the deisal RAM's
Corrective Action:
my 2018 Ram Limited 1500 ABS control Module has FAILED at 72045 miles; Dealer tried to order new one and dealer told me that NONE are available and he was told to call back March 20 and they would let him know if any available; Dealer was unable to get a new ABS module AND dealer was not able to put me on a list when new and IF new module comes available; This is a very UNSAFE condition in rainey Houston Tx; I went to brake servicer and he ordered me a remanufactured module; Brake company was unable to install remanufactured because it would NOT accept my VIN during programming;; I think all Ram's need to have a SAFETY recall on this Abs MODULE Problem ! I noticed the ABS module has been recalled on the deisal RAM's
Additional Notes:
my 2018 Ram Limited 1500 ABS control Module has FAILED at 72045 miles; Dealer tried to order new one and dealer told me that NONE are available and he was told to call back March 20 and they would let him know if any available; Dealer was unable to get a new ABS module AND dealer was not able to put me on a list when new and IF new module comes available; This is a very UNSAFE condition in rainey Houston Tx; I went to brake servicer and he ordered me a remanufactured module; Brake company was unable to install remanufactured because it would NOT accept my VIN during programming;; I think all Ram's need to have a SAFETY recall on this Abs MODULE Problem ! I noticed the ABS module has been recalled on the deisal RAM's
Mfg Campaign: 11644894
Recall Date: Feb 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I was driving in a curve when the power steering went out and it took everything I had to keep from have a serious accident with my young grand daughter in the car. It happened immediately without any warning. If I was going much faster it would have been catastrophic Now the steering only works sporadically. Very dangerous and as it turns extremely expensive to repair. It sounds like this might be a very common problem but they are not offering a recall, which doesn't seem right
Corrective Action:
I was driving in a curve when the power steering went out and it took everything I had to keep from have a serious accident with my young grand daughter in the car. It happened immediately without any warning. If I was going much faster it would have been catastrophic Now the steering only works sporadically. Very dangerous and as it turns extremely expensive to repair. It sounds like this might be a very common problem but they are not offering a recall, which doesn't seem right
Additional Notes:
I was driving in a curve when the power steering went out and it took everything I had to keep from have a serious accident with my young grand daughter in the car. It happened immediately without any warning. If I was going much faster it would have been catastrophic Now the steering only works sporadically. Very dangerous and as it turns extremely expensive to repair. It sounds like this might be a very common problem but they are not offering a recall, which doesn't seem right
Mfg Campaign: 11643691
Recall Date: Feb 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
our radio in our 2018 Dodge ram has delaminated and it makes it now a safety issue...the cameras and other things are no longer available making it more and more a car we can not drive safely...we have contacted UCONNECT and done everything they have asked us to do...and EVERYTIME we call them back we get a different answer...first they were going to escalate the issue to get it fixed...then when called back...it was no we will not fix it...out of warranty they say this time...I am on the phone with them as I write this...each person has such broken English it is next to impossible to understand them.....as this is a widespread problem and others have had this corrected and some of us have not..why has this not become a recall as it is a safety problem...the dealer has confirmed the problem and gave an 1166.74 dollar figure to fix it at the time of 12-02-24...this problem started in early 2024 but would come and go to the point we are in now...totally not working...Mary from Uconnect ram division said a person named Viplove will call me within 1 day...I am not holding out hope as they never call back...so we never get it fixed leaving us an unsafe vehicle...THIS REALLY NEEDS TO BE ADDRESSED....what does it takes to get an issue put into a recall to fix safety issues....a death need to happen...that is way to long..it is now making loud sounds to the point driving is not an option....if you look this issue up on the internet you will see plenty of people complaining about this....Please look into this....please
Corrective Action:
our radio in our 2018 Dodge ram has delaminated and it makes it now a safety issue...the cameras and other things are no longer available making it more and more a car we can not drive safely...we have contacted UCONNECT and done everything they have asked us to do...and EVERYTIME we call them back we get a different answer...first they were going to escalate the issue to get it fixed...then when called back...it was no we will not fix it...out of warranty they say this time...I am on the phone with them as I write this...each person has such broken English it is next to impossible to understand them.....as this is a widespread problem and others have had this corrected and some of us have not..why has this not become a recall as it is a safety problem...the dealer has confirmed the problem and gave an 1166.74 dollar figure to fix it at the time of 12-02-24...this problem started in early 2024 but would come and go to the point we are in now...totally not working...Mary from Uconnect ram division said a person named Viplove will call me within 1 day...I am not holding out hope as they never call back...so we never get it fixed leaving us an unsafe vehicle...THIS REALLY NEEDS TO BE ADDRESSED....what does it takes to get an issue put into a recall to fix safety issues....a death need to happen...that is way to long..it is now making loud sounds to the point driving is not an option....if you look this issue up on the internet you will see plenty of people complaining about this....Please look into this....please
Additional Notes:
our radio in our 2018 Dodge ram has delaminated and it makes it now a safety issue...the cameras and other things are no longer available making it more and more a car we can not drive safely...we have contacted UCONNECT and done everything they have asked us to do...and EVERYTIME we call them back we get a different answer...first they were going to escalate the issue to get it fixed...then when called back...it was no we will not fix it...out of warranty they say this time...I am on the phone with them as I write this...each person has such broken English it is next to impossible to understand them.....as this is a widespread problem and others have had this corrected and some of us have not..why has this not become a recall as it is a safety problem...the dealer has confirmed the problem and gave an 1166.74 dollar figure to fix it at the time of 12-02-24...this problem started in early 2024 but would come and go to the point we are in now...totally not working...Mary from Uconnect ram division said a person named Viplove will call me within 1 day...I am not holding out hope as they never call back...so we never get it fixed leaving us an unsafe vehicle...THIS REALLY NEEDS TO BE ADDRESSED....what does it takes to get an issue put into a recall to fix safety issues....a death need to happen...that is way to long..it is now making loud sounds to the point driving is not an option....if you look this issue up on the internet you will see plenty of people complaining about this....Please look into this....please
Mfg Campaign: 11643485
Recall Date: Feb 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ram 1500. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact stated that the steering wheel had seized. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 186,000.
Corrective Action:
The contact owns a 2018 Ram 1500. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact stated that the steering wheel had seized. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 186,000.
Additional Notes:
The contact owns a 2018 Ram 1500. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact stated that the steering wheel had seized. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 186,000.
Mfg Campaign: 11642731
Recall Date: Feb 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We purchased the RAM in September 2024. 5 times since our purchase, while filling the gas tank the pump nozzle has gotten stuck and extremely hard to remove from the gas tank. This last incident was on 2/9/25, prompting us to take the truck into Dodge where it is currently waiting to be looked at. This is a serious issue that needs to be addressed and corrected as vehicles are very expensive to have these types of defects. It took 3 grown men to remove the nozzle from the tank.
Corrective Action:
We purchased the RAM in September 2024. 5 times since our purchase, while filling the gas tank the pump nozzle has gotten stuck and extremely hard to remove from the gas tank. This last incident was on 2/9/25, prompting us to take the truck into Dodge where it is currently waiting to be looked at. This is a serious issue that needs to be addressed and corrected as vehicles are very expensive to have these types of defects. It took 3 grown men to remove the nozzle from the tank.
Additional Notes:
We purchased the RAM in September 2024. 5 times since our purchase, while filling the gas tank the pump nozzle has gotten stuck and extremely hard to remove from the gas tank. This last incident was on 2/9/25, prompting us to take the truck into Dodge where it is currently waiting to be looked at. This is a serious issue that needs to be addressed and corrected as vehicles are very expensive to have these types of defects. It took 3 grown men to remove the nozzle from the tank.
Mfg Campaign: 11642370
Recall Date: Feb 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Traveling on highway, heard noise coming from the engine. I was close to an off ramp and got off the highway. In the process of getting on the off ramp alarms went off. Turned on the flashers, came to a stop partially on the shoulder. Turned off the vehicle, turned it back on and it started right up. Turned to head into town to get some place safe to check the issue and all the alarms went off again. Put the car into neutral and coasted down the road to a local restaurant parking lot. Once safely parked, I opened the hood and my engine was on fire. I ran to the window of the restaurant to get a fire extinguisher and was able to put out the fire quickly. I contacted my insurance carrier and went through the process of repairing the truck. One body shop got it back up and running. Another shop fixed the cosmetic issues. However insurance would only fix the damage from the fire, not the cause of the fire. The truck has been throwing a code stating the EGR Cooler is not functioning properly. Stellantis sent out an independent investigator, however he wasn't allowed to look at the pictures that the body shop took after the incident. Since the truck was put back together and the cosmetic damage was repaired, he couldn't tell the cause of the fire. This EGR Cooler was supposed to be replaced during the recall (NHTSA Campaign # 19V757000), however I don't believe it was. Currently mine is cracked and supposedly the parts are on backorder. So there may need to be a recall to the recall.
Corrective Action:
Traveling on highway, heard noise coming from the engine. I was close to an off ramp and got off the highway. In the process of getting on the off ramp alarms went off. Turned on the flashers, came to a stop partially on the shoulder. Turned off the vehicle, turned it back on and it started right up. Turned to head into town to get some place safe to check the issue and all the alarms went off again. Put the car into neutral and coasted down the road to a local restaurant parking lot. Once safely parked, I opened the hood and my engine was on fire. I ran to the window of the restaurant to get a fire extinguisher and was able to put out the fire quickly. I contacted my insurance carrier and went through the process of repairing the truck. One body shop got it back up and running. Another shop fixed the cosmetic issues. However insurance would only fix the damage from the fire, not the cause of the fire. The truck has been throwing a code stating the EGR Cooler is not functioning properly. Stellantis sent out an independent investigator, however he wasn't allowed to look at the pictures that the body shop took after the incident. Since the truck was put back together and the cosmetic damage was repaired, he couldn't tell the cause of the fire. This EGR Cooler was supposed to be replaced during the recall (NHTSA Campaign # 19V757000), however I don't believe it was. Currently mine is cracked and supposedly the parts are on backorder. So there may need to be a recall to the recall.
Additional Notes:
Traveling on highway, heard noise coming from the engine. I was close to an off ramp and got off the highway. In the process of getting on the off ramp alarms went off. Turned on the flashers, came to a stop partially on the shoulder. Turned off the vehicle, turned it back on and it started right up. Turned to head into town to get some place safe to check the issue and all the alarms went off again. Put the car into neutral and coasted down the road to a local restaurant parking lot. Once safely parked, I opened the hood and my engine was on fire. I ran to the window of the restaurant to get a fire extinguisher and was able to put out the fire quickly. I contacted my insurance carrier and went through the process of repairing the truck. One body shop got it back up and running. Another shop fixed the cosmetic issues. However insurance would only fix the damage from the fire, not the cause of the fire. The truck has been throwing a code stating the EGR Cooler is not functioning properly. Stellantis sent out an independent investigator, however he wasn't allowed to look at the pictures that the body shop took after the incident. Since the truck was put back together and the cosmetic damage was repaired, he couldn't tell the cause of the fire. This EGR Cooler was supposed to be replaced during the recall (NHTSA Campaign # 19V757000), however I don't believe it was. Currently mine is cracked and supposedly the parts are on backorder. So there may need to be a recall to the recall.
Mfg Campaign: 11642092
Recall Date: Feb 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Traveling on highway, heard noise coming from the engine. I was close to an off ramp and got off the highway. In the process of getting on the off ramp alarms went off. Turned on the flashers, came to a stop partially on the shoulder. Turned off the vehicle, turned it back on and it started right up. Turned to head into town to get some place safe to check the issue and all the alarms went off again. Put the car into neutral and coasted down the road to a local restaurant parking lot. Once safely parked, I opened the hood and my engine was on fire. I ran to the window of the restaurant to get a fire extinguisher and was able to put out the fire quickly. I contacted my insurance carrier and went through the process of repairing the truck. One body shop got it back up and running. Another shop fixed the cosmetic issues. However insurance would only fix the damage from the fire, not the cause of the fire. The truck has been throwing a code stating the EGR Cooler is not functioning properly. Stellantis sent out an independent investigator, however he wasn't allowed to look at the pictures that the body shop took after the incident. Since the truck was put back together and the cosmetic damage was repaired, he couldn't tell the cause of the fire. This EGR Cooler was supposed to be replaced during the recall (NHTSA Campaign # 19V757000), however I don't believe it was. Currently mine is cracked and supposedly the parts are on backorder. So there may need to be a recall to the recall.
Corrective Action:
Traveling on highway, heard noise coming from the engine. I was close to an off ramp and got off the highway. In the process of getting on the off ramp alarms went off. Turned on the flashers, came to a stop partially on the shoulder. Turned off the vehicle, turned it back on and it started right up. Turned to head into town to get some place safe to check the issue and all the alarms went off again. Put the car into neutral and coasted down the road to a local restaurant parking lot. Once safely parked, I opened the hood and my engine was on fire. I ran to the window of the restaurant to get a fire extinguisher and was able to put out the fire quickly. I contacted my insurance carrier and went through the process of repairing the truck. One body shop got it back up and running. Another shop fixed the cosmetic issues. However insurance would only fix the damage from the fire, not the cause of the fire. The truck has been throwing a code stating the EGR Cooler is not functioning properly. Stellantis sent out an independent investigator, however he wasn't allowed to look at the pictures that the body shop took after the incident. Since the truck was put back together and the cosmetic damage was repaired, he couldn't tell the cause of the fire. This EGR Cooler was supposed to be replaced during the recall (NHTSA Campaign # 19V757000), however I don't believe it was. Currently mine is cracked and supposedly the parts are on backorder. So there may need to be a recall to the recall.
Additional Notes:
Traveling on highway, heard noise coming from the engine. I was close to an off ramp and got off the highway. In the process of getting on the off ramp alarms went off. Turned on the flashers, came to a stop partially on the shoulder. Turned off the vehicle, turned it back on and it started right up. Turned to head into town to get some place safe to check the issue and all the alarms went off again. Put the car into neutral and coasted down the road to a local restaurant parking lot. Once safely parked, I opened the hood and my engine was on fire. I ran to the window of the restaurant to get a fire extinguisher and was able to put out the fire quickly. I contacted my insurance carrier and went through the process of repairing the truck. One body shop got it back up and running. Another shop fixed the cosmetic issues. However insurance would only fix the damage from the fire, not the cause of the fire. The truck has been throwing a code stating the EGR Cooler is not functioning properly. Stellantis sent out an independent investigator, however he wasn't allowed to look at the pictures that the body shop took after the incident. Since the truck was put back together and the cosmetic damage was repaired, he couldn't tell the cause of the fire. This EGR Cooler was supposed to be replaced during the recall (NHTSA Campaign # 19V757000), however I don't believe it was. Currently mine is cracked and supposedly the parts are on backorder. So there may need to be a recall to the recall.
Mfg Campaign: 11642092
Recall Date: Feb 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Got 11 inches of snow tried to go to town and my truck wouldn’t move. Snow melted took it to dodge and they said it’s sounds like the clutch plate in the borg Warner 44-44 was possibly going out. A quick search of problems with that transfer case has hundreds of people having the same problem and I don’t off road it or plow snow. Was quoted $7500 to have it replaced. This could cause an accident if driving down the road or down county roads in rain, snow or ice.
Corrective Action:
Got 11 inches of snow tried to go to town and my truck wouldn’t move. Snow melted took it to dodge and they said it’s sounds like the clutch plate in the borg Warner 44-44 was possibly going out. A quick search of problems with that transfer case has hundreds of people having the same problem and I don’t off road it or plow snow. Was quoted $7500 to have it replaced. This could cause an accident if driving down the road or down county roads in rain, snow or ice.
Additional Notes:
Got 11 inches of snow tried to go to town and my truck wouldn’t move. Snow melted took it to dodge and they said it’s sounds like the clutch plate in the borg Warner 44-44 was possibly going out. A quick search of problems with that transfer case has hundreds of people having the same problem and I don’t off road it or plow snow. Was quoted $7500 to have it replaced. This could cause an accident if driving down the road or down county roads in rain, snow or ice.
Mfg Campaign: 11641576
Recall Date: Feb 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dash mounted control screen malfunctions, and the heater will switch back and forth randomly the radio doesn't function properly, can't control heater or defrosters. If using navigation, it will malfunction and flicker on and off.
Corrective Action:
Dash mounted control screen malfunctions, and the heater will switch back and forth randomly the radio doesn't function properly, can't control heater or defrosters. If using navigation, it will malfunction and flicker on and off.
Additional Notes:
Dash mounted control screen malfunctions, and the heater will switch back and forth randomly the radio doesn't function properly, can't control heater or defrosters. If using navigation, it will malfunction and flicker on and off.
Mfg Campaign: 11641588
Recall Date: Feb 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Hydraulic Control Unit (HCU) is malfunctioning and causing the ABS light, Electronic Stability Control and other warning lights to be triggered. The failing HCU initially resulted in loss of ABS and traction control. There has been a recall of 2017-2018 Ram 2500, 3500, 4500 & 5500 trucks and the recall addresses a defect in the hydraulic control unit (HCU) that could lead to the failure of the anti-lock brake system (ABS), electronic stability control (ESC), and traction control systems. Below is the link to the 24V-896 Safety Recall Report: [XXX] This HCU failure causes the Anti-lock braking system and Traction control system to no longer function limiting function under wet or slippery conditions. This puts the driver and others at risk. Ram settled a class action lawsuit addressing this issue for the above-mentioned vehicles but left out the 1500 series. This is a $2,000 repair that should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Hydraulic Control Unit (HCU) is malfunctioning and causing the ABS light, Electronic Stability Control and other warning lights to be triggered. The failing HCU initially resulted in loss of ABS and traction control. There has been a recall of 2017-2018 Ram 2500, 3500, 4500 & 5500 trucks and the recall addresses a defect in the hydraulic control unit (HCU) that could lead to the failure of the anti-lock brake system (ABS), electronic stability control (ESC), and traction control systems. Below is the link to the 24V-896 Safety Recall Report: [XXX] This HCU failure causes the Anti-lock braking system and Traction control system to no longer function limiting function under wet or slippery conditions. This puts the driver and others at risk. Ram settled a class action lawsuit addressing this issue for the above-mentioned vehicles but left out the 1500 series. This is a $2,000 repair that should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Hydraulic Control Unit (HCU) is malfunctioning and causing the ABS light, Electronic Stability Control and other warning lights to be triggered. The failing HCU initially resulted in loss of ABS and traction control. There has been a recall of 2017-2018 Ram 2500, 3500, 4500 & 5500 trucks and the recall addresses a defect in the hydraulic control unit (HCU) that could lead to the failure of the anti-lock brake system (ABS), electronic stability control (ESC), and traction control systems. Below is the link to the 24V-896 Safety Recall Report: [XXX] This HCU failure causes the Anti-lock braking system and Traction control system to no longer function limiting function under wet or slippery conditions. This puts the driver and others at risk. Ram settled a class action lawsuit addressing this issue for the above-mentioned vehicles but left out the 1500 series. This is a $2,000 repair that should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639953
Recall Date: Jan 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2018 ram 1500 big horn, began showing lights on dash to fix the trailer brakes, and ABS. The sensors was replaced yet the problem persists. When I called RAM they stated the recall was vin specific. Yet the 2018 ram 2500-5500 were recalled for bad abs system, the 2019 rams 1500s were recalled for the same issue. Ram told me that my truck did display all the issues their recall is doing. That was 3 weeks ago and never heard back from them.
Corrective Action:
My 2018 ram 1500 big horn, began showing lights on dash to fix the trailer brakes, and ABS. The sensors was replaced yet the problem persists. When I called RAM they stated the recall was vin specific. Yet the 2018 ram 2500-5500 were recalled for bad abs system, the 2019 rams 1500s were recalled for the same issue. Ram told me that my truck did display all the issues their recall is doing. That was 3 weeks ago and never heard back from them.
Additional Notes:
My 2018 ram 1500 big horn, began showing lights on dash to fix the trailer brakes, and ABS. The sensors was replaced yet the problem persists. When I called RAM they stated the recall was vin specific. Yet the 2018 ram 2500-5500 were recalled for bad abs system, the 2019 rams 1500s were recalled for the same issue. Ram told me that my truck did display all the issues their recall is doing. That was 3 weeks ago and never heard back from them.
Mfg Campaign: 11639120
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2018 ram 1500 big horn, began showing lights on dash to fix the trailer brakes, and ABS. The sensors was replaced yet the problem persists. When I called RAM they stated the recall was vin specific. Yet the 2018 ram 2500-5500 were recalled for bad abs system, the 2019 rams 1500s were recalled for the same issue. Ram told me that my truck did display all the issues their recall is doing. That was 3 weeks ago and never heard back from them.
Corrective Action:
My 2018 ram 1500 big horn, began showing lights on dash to fix the trailer brakes, and ABS. The sensors was replaced yet the problem persists. When I called RAM they stated the recall was vin specific. Yet the 2018 ram 2500-5500 were recalled for bad abs system, the 2019 rams 1500s were recalled for the same issue. Ram told me that my truck did display all the issues their recall is doing. That was 3 weeks ago and never heard back from them.
Additional Notes:
My 2018 ram 1500 big horn, began showing lights on dash to fix the trailer brakes, and ABS. The sensors was replaced yet the problem persists. When I called RAM they stated the recall was vin specific. Yet the 2018 ram 2500-5500 were recalled for bad abs system, the 2019 rams 1500s were recalled for the same issue. Ram told me that my truck did display all the issues their recall is doing. That was 3 weeks ago and never heard back from them.
Mfg Campaign: 11639120
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11637524
Recall Date: Jan 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11637524
Recall Date: Jan 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We may have started a claim already reference number 1592940, this is the first I've been able to write out the details. On [XXX] we were driving through South Dakota on the freeway; which was cold but dry and clear with no hazards and within a mile everything happened or about 45-60 seconds First, it was like the gas wasn't getting through because RPMS went from normal to almost 5000. From there, my husband started losing driving power, so he started trying to pull over. Within seconds it seemed to lose engine power as were were pulling over to the shoulder. As we were pulling over the truck gave "loss oil pressure" and then died luckily as we just made it to the shoulder. If my husband had hesitated longer we would have been stalled on the freeway not able to start the truck again. The truck was towed to a local Ford dealership. The Mechanic said it may be a Ram recall but dropped it there and did not continue researching. We called the nearby Ram dealership where the mechanic said over the phone with out actually seeing the truck that is was not a recall. No one else has yet inspected the truck. I first need to know where I'm allowed to go to find an unbiased diagnoses and fair assessment. This was and is the only issue we have ever had with this truck. Maintenance was scheduled regularly, it was well taken care of and only had 110,000 miles on it. We have already had to pay for the towing to the dealership and also the towing from the dealership in South Dakota to home in Washington State to try and get this figured out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11637524
Recall Date: Jan 21, 2025
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