Complaints & Recalls
Official Safety Recalls - Important!
25 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB1
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T25
Recall Date: May 9, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 1500 trucks. The differential pin retaining screw may come loose while driving, potentially causing the differential to break or lock up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T20
Recall Date: Mar 23, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016 RAM 1500 trucks manufactured February 19, 2016, to March 3, 2016. The front halfshafts may have been incorrectly manufactured causing them to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S32
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S30
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram 1500 trucks manufactured January 22, 2015, to September 13, 2015. Contamination on the Electric Power Steering (EPS) control circuit board may cause a short and result in the loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S19
Recall Date: Mar 23, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Ram 1500 trucks with a 5.7L engine and dual exhaust manufactured August 3, 2015, to August 10, 2015. The affected vehicles may be missing a heat shield for the spare tire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R58
Recall Date: Oct 16, 2015
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram 1500 trucks manufactured June 17, 2015, to September 28, 2015. The affected vehicles may have been built with rear axles that were incorrectly heat treated.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R59
Recall Date: Oct 15, 2015
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ram 1500. The contact stated that upon the start of the vehicle, the steering wheel independently steered to the left and seized in place. The contact stated that steering wheel icon started to flash on the instrument panel with the "Power Steering Service" and "Service Power Steering" messages displayed. The vehicle was towed to a dealer where a diagnostic test was performed. The dealer determined that the Electric Power Steering (EPS) control circuit board had caused a short which resulted in the loss of power steering assist. The contact was then notified of NHTSA Campaign Number: 16V167000 (Steering) however, the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 130,900.
Corrective Action:
The contact owns a 2016 Ram 1500. The contact stated that upon the start of the vehicle, the steering wheel independently steered to the left and seized in place. The contact stated that steering wheel icon started to flash on the instrument panel with the "Power Steering Service" and "Service Power Steering" messages displayed. The vehicle was towed to a dealer where a diagnostic test was performed. The dealer determined that the Electric Power Steering (EPS) control circuit board had caused a short which resulted in the loss of power steering assist. The contact was then notified of NHTSA Campaign Number: 16V167000 (Steering) however, the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 130,900.
Additional Notes:
The contact owns a 2016 Ram 1500. The contact stated that upon the start of the vehicle, the steering wheel independently steered to the left and seized in place. The contact stated that steering wheel icon started to flash on the instrument panel with the "Power Steering Service" and "Service Power Steering" messages displayed. The vehicle was towed to a dealer where a diagnostic test was performed. The dealer determined that the Electric Power Steering (EPS) control circuit board had caused a short which resulted in the loss of power steering assist. The contact was then notified of NHTSA Campaign Number: 16V167000 (Steering) however, the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 130,900.
Mfg Campaign: 11576590
Recall Date: Mar 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Turning left out of my neighborhood, the truck veered right instead. I lost control and ran up into a yard. Mechanic diagnosed rack and pinion. There is a recall but MOPAR States my VIN isn't affected. I beg to differ as we almost lost our lives.
Corrective Action:
Turning left out of my neighborhood, the truck veered right instead. I lost control and ran up into a yard. Mechanic diagnosed rack and pinion. There is a recall but MOPAR States my VIN isn't affected. I beg to differ as we almost lost our lives.
Additional Notes:
Turning left out of my neighborhood, the truck veered right instead. I lost control and ran up into a yard. Mechanic diagnosed rack and pinion. There is a recall but MOPAR States my VIN isn't affected. I beg to differ as we almost lost our lives.
Mfg Campaign: 11575242
Recall Date: Mar 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I am submitting this report to bring attention to an ongoing issue with the power steering system in my truck, which appears to be under investigation. Notably, a similar problem led to a recall for the same vehicle in the previous year, prompting me to contribute additional information. The problem manifests as intermittent loss of power steering, resulting in increased steering difficulty while driving, accompanied by a power steering warning indicator on the instrument panel. This issue first occurred approximately 8 months ago, at intervals of about once a month, given my limited vehicle usage (estimated at 200-300 miles per occurrence). In the past two weeks, there have been 3-4 instances of this occurring. I turn the truck off and back on and everything works normally. Within the last week something new that presented is that when the wheel is turned sharp to the left or right, the steering wheel would violently jump back the opposite direction. I am willing to make the vehicle available for inspection upon request. While the safety risks associated with this malfunction are numerous, the primary concern is the potential loss of steering ability at any speed, posing a significant risk of accidents resulting in severe injury or death. I have not sought professional servicing for the vehicle due to the intermittent nature of the problem, and as of now, the affected component has not undergone inspection. As previously noted above the power steering warning indicator consistently displays on my instrument panel during these occurrences until the truck is turned off and then back on. This occurs at any speed.
Corrective Action:
I am submitting this report to bring attention to an ongoing issue with the power steering system in my truck, which appears to be under investigation. Notably, a similar problem led to a recall for the same vehicle in the previous year, prompting me to contribute additional information. The problem manifests as intermittent loss of power steering, resulting in increased steering difficulty while driving, accompanied by a power steering warning indicator on the instrument panel. This issue first occurred approximately 8 months ago, at intervals of about once a month, given my limited vehicle usage (estimated at 200-300 miles per occurrence). In the past two weeks, there have been 3-4 instances of this occurring. I turn the truck off and back on and everything works normally. Within the last week something new that presented is that when the wheel is turned sharp to the left or right, the steering wheel would violently jump back the opposite direction. I am willing to make the vehicle available for inspection upon request. While the safety risks associated with this malfunction are numerous, the primary concern is the potential loss of steering ability at any speed, posing a significant risk of accidents resulting in severe injury or death. I have not sought professional servicing for the vehicle due to the intermittent nature of the problem, and as of now, the affected component has not undergone inspection. As previously noted above the power steering warning indicator consistently displays on my instrument panel during these occurrences until the truck is turned off and then back on. This occurs at any speed.
Additional Notes:
I am submitting this report to bring attention to an ongoing issue with the power steering system in my truck, which appears to be under investigation. Notably, a similar problem led to a recall for the same vehicle in the previous year, prompting me to contribute additional information. The problem manifests as intermittent loss of power steering, resulting in increased steering difficulty while driving, accompanied by a power steering warning indicator on the instrument panel. This issue first occurred approximately 8 months ago, at intervals of about once a month, given my limited vehicle usage (estimated at 200-300 miles per occurrence). In the past two weeks, there have been 3-4 instances of this occurring. I turn the truck off and back on and everything works normally. Within the last week something new that presented is that when the wheel is turned sharp to the left or right, the steering wheel would violently jump back the opposite direction. I am willing to make the vehicle available for inspection upon request. While the safety risks associated with this malfunction are numerous, the primary concern is the potential loss of steering ability at any speed, posing a significant risk of accidents resulting in severe injury or death. I have not sought professional servicing for the vehicle due to the intermittent nature of the problem, and as of now, the affected component has not undergone inspection. As previously noted above the power steering warning indicator consistently displays on my instrument panel during these occurrences until the truck is turned off and then back on. This occurs at any speed.
Mfg Campaign: 11575097
Recall Date: Mar 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS Service light is on. Brake light also comes on periodically. Replacement part is unavailable. I have been to multiple service locations to have the issue resolved. At this point I'm told by the Dodge Dealer Service people that they cannot order the part until March 20....On top of that the part repair is over $3000. This: 1) is a common problem with Dodge RAMS and many others from what I've discovered in my research 2) Is a safety issue that is not being properly addressed and escalated. 3) Should not be a short supply part if it's a safety component 4) Needs immediate attention by Dodge
Corrective Action:
ABS Service light is on. Brake light also comes on periodically. Replacement part is unavailable. I have been to multiple service locations to have the issue resolved. At this point I'm told by the Dodge Dealer Service people that they cannot order the part until March 20....On top of that the part repair is over $3000. This: 1) is a common problem with Dodge RAMS and many others from what I've discovered in my research 2) Is a safety issue that is not being properly addressed and escalated. 3) Should not be a short supply part if it's a safety component 4) Needs immediate attention by Dodge
Additional Notes:
ABS Service light is on. Brake light also comes on periodically. Replacement part is unavailable. I have been to multiple service locations to have the issue resolved. At this point I'm told by the Dodge Dealer Service people that they cannot order the part until March 20....On top of that the part repair is over $3000. This: 1) is a common problem with Dodge RAMS and many others from what I've discovered in my research 2) Is a safety issue that is not being properly addressed and escalated. 3) Should not be a short supply part if it's a safety component 4) Needs immediate attention by Dodge
Mfg Campaign: 11574838
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Starting in late winter of 2021, I began to experience several momentary instances of loss of power steering and steering fault messages in the cluster, the steering wheel was nearly impossible to move. In January of 2022, I brought the vehicle to Chrysler/Ram dealership for service of the intermittent power steering. At that time my 2016 Ram 1500 Crew Cab 4x2 had 17,000 miles of use. Dealership stated the fault was a dirty EPS connection. After service, the vehicle operated normally until nearly one year later(January 2023) when the power steering completely failed(steering fault warning on cluster) while on the interstate sixty miles from home. It was dark and raining that evening and I was forced to wrestle the vehicle home as I had no means of calling for help. It was stressful and incredibly unsafe. The first appointment available on January of 2023, I returned my truck to a Chrysler/Ram dealership for service. The dealership service department indicated that only a complete replacement of the EPS module/rack and pinion steering assembly would correct the issue. I addressed the 2016 steering recall for Ram 1500s several times with the service department , but was told that the recall did not affect my truck nor was it related to my current problem with the truck. At this time my 2016 Ram 1500 had only 20820 miles.
Corrective Action:
Starting in late winter of 2021, I began to experience several momentary instances of loss of power steering and steering fault messages in the cluster, the steering wheel was nearly impossible to move. In January of 2022, I brought the vehicle to Chrysler/Ram dealership for service of the intermittent power steering. At that time my 2016 Ram 1500 Crew Cab 4x2 had 17,000 miles of use. Dealership stated the fault was a dirty EPS connection. After service, the vehicle operated normally until nearly one year later(January 2023) when the power steering completely failed(steering fault warning on cluster) while on the interstate sixty miles from home. It was dark and raining that evening and I was forced to wrestle the vehicle home as I had no means of calling for help. It was stressful and incredibly unsafe. The first appointment available on January of 2023, I returned my truck to a Chrysler/Ram dealership for service. The dealership service department indicated that only a complete replacement of the EPS module/rack and pinion steering assembly would correct the issue. I addressed the 2016 steering recall for Ram 1500s several times with the service department , but was told that the recall did not affect my truck nor was it related to my current problem with the truck. At this time my 2016 Ram 1500 had only 20820 miles.
Additional Notes:
Starting in late winter of 2021, I began to experience several momentary instances of loss of power steering and steering fault messages in the cluster, the steering wheel was nearly impossible to move. In January of 2022, I brought the vehicle to Chrysler/Ram dealership for service of the intermittent power steering. At that time my 2016 Ram 1500 Crew Cab 4x2 had 17,000 miles of use. Dealership stated the fault was a dirty EPS connection. After service, the vehicle operated normally until nearly one year later(January 2023) when the power steering completely failed(steering fault warning on cluster) while on the interstate sixty miles from home. It was dark and raining that evening and I was forced to wrestle the vehicle home as I had no means of calling for help. It was stressful and incredibly unsafe. The first appointment available on January of 2023, I returned my truck to a Chrysler/Ram dealership for service. The dealership service department indicated that only a complete replacement of the EPS module/rack and pinion steering assembly would correct the issue. I addressed the 2016 steering recall for Ram 1500s several times with the service department , but was told that the recall did not affect my truck nor was it related to my current problem with the truck. At this time my 2016 Ram 1500 had only 20820 miles.
Mfg Campaign: 11574994
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ram 1500. The contact stated that when the vehicle was started, the steering wheel spun in a circular motion and seized. The steering wheel warning light was illuminated. The contact stated that the failure occurred intermittently. The failure persisted and became more frequent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,800.
Corrective Action:
The contact owns a 2016 Ram 1500. The contact stated that when the vehicle was started, the steering wheel spun in a circular motion and seized. The steering wheel warning light was illuminated. The contact stated that the failure occurred intermittently. The failure persisted and became more frequent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,800.
Additional Notes:
The contact owns a 2016 Ram 1500. The contact stated that when the vehicle was started, the steering wheel spun in a circular motion and seized. The steering wheel warning light was illuminated. The contact stated that the failure occurred intermittently. The failure persisted and became more frequent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,800.
Mfg Campaign: 11574658
Recall Date: Feb 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
I am very angry that the drivers seat belt on my Dodge Ram Hemi 2016 is NOT working properly. I bought the truck used in the fall of 2016 and I & my family have been the only drivers since then. The truck only has 92,235 miles on it & has NOT been used for towing, work nor has it been in an accident. I use it to do my grocery shopping. In 2023 November, the drivers side seat belt quit locking in place when used & it won't retract. If I have an accident I will go through the windshield. The truck is NOT safe for me to drive and the issue with the seat belt is mechanical. I am getting all sorts of pushback from the customer service of Stellantis, Chrysler, FCA US, Dodge Ram, & Mopar representatives. The response is utterly inappropriate - THIS IS A MAJOR SAFETY ISSUE AND FOR A TRUCK THAT HAS SO LITTLE MILEAGE ON IT, THEY NEED TO FIX THE SEAT BELT ISSUE IMMEDIATELY - AND THEY WON'T. Mopar seat belts have a reputation for the tensioner & springs to deteriorate w/o any abuse or misuse by the vehicle owner. "The truck has too many miles on it or it's more than 3 years old." To replace the seat belt with a Mopar seat belt will cost me over $900. I have done nothing wrong with the truck and yet Stellantis et al are trying to require me to pay for replacement. Yes I had the seat belt evaluated by a Certified Mechanic just not at the local dealership. I was also informed that this type of issue is typical as well as the response. TO HAVE A MAJOR SAFETY ISSUE THAT YOU'RE AWARE OF AND YET YOU REFUSE TO RECTIFY IS SIMPLY NOT ACCEPTABLE. I need the NHTSA to start looking at this issue. There are innumerable instances of truck owners OR Dodge owners getting stuck with the same type of situation that I'm in all over the internet. PLEASE HELP ME. Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am very angry that the drivers seat belt on my Dodge Ram Hemi 2016 is NOT working properly. I bought the truck used in the fall of 2016 and I & my family have been the only drivers since then. The truck only has 92,235 miles on it & has NOT been used for towing, work nor has it been in an accident. I use it to do my grocery shopping. In 2023 November, the drivers side seat belt quit locking in place when used & it won't retract. If I have an accident I will go through the windshield. The truck is NOT safe for me to drive and the issue with the seat belt is mechanical. I am getting all sorts of pushback from the customer service of Stellantis, Chrysler, FCA US, Dodge Ram, & Mopar representatives. The response is utterly inappropriate - THIS IS A MAJOR SAFETY ISSUE AND FOR A TRUCK THAT HAS SO LITTLE MILEAGE ON IT, THEY NEED TO FIX THE SEAT BELT ISSUE IMMEDIATELY - AND THEY WON'T. Mopar seat belts have a reputation for the tensioner & springs to deteriorate w/o any abuse or misuse by the vehicle owner. "The truck has too many miles on it or it's more than 3 years old." To replace the seat belt with a Mopar seat belt will cost me over $900. I have done nothing wrong with the truck and yet Stellantis et al are trying to require me to pay for replacement. Yes I had the seat belt evaluated by a Certified Mechanic just not at the local dealership. I was also informed that this type of issue is typical as well as the response. TO HAVE A MAJOR SAFETY ISSUE THAT YOU'RE AWARE OF AND YET YOU REFUSE TO RECTIFY IS SIMPLY NOT ACCEPTABLE. I need the NHTSA to start looking at this issue. There are innumerable instances of truck owners OR Dodge owners getting stuck with the same type of situation that I'm in all over the internet. PLEASE HELP ME. Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am very angry that the drivers seat belt on my Dodge Ram Hemi 2016 is NOT working properly. I bought the truck used in the fall of 2016 and I & my family have been the only drivers since then. The truck only has 92,235 miles on it & has NOT been used for towing, work nor has it been in an accident. I use it to do my grocery shopping. In 2023 November, the drivers side seat belt quit locking in place when used & it won't retract. If I have an accident I will go through the windshield. The truck is NOT safe for me to drive and the issue with the seat belt is mechanical. I am getting all sorts of pushback from the customer service of Stellantis, Chrysler, FCA US, Dodge Ram, & Mopar representatives. The response is utterly inappropriate - THIS IS A MAJOR SAFETY ISSUE AND FOR A TRUCK THAT HAS SO LITTLE MILEAGE ON IT, THEY NEED TO FIX THE SEAT BELT ISSUE IMMEDIATELY - AND THEY WON'T. Mopar seat belts have a reputation for the tensioner & springs to deteriorate w/o any abuse or misuse by the vehicle owner. "The truck has too many miles on it or it's more than 3 years old." To replace the seat belt with a Mopar seat belt will cost me over $900. I have done nothing wrong with the truck and yet Stellantis et al are trying to require me to pay for replacement. Yes I had the seat belt evaluated by a Certified Mechanic just not at the local dealership. I was also informed that this type of issue is typical as well as the response. TO HAVE A MAJOR SAFETY ISSUE THAT YOU'RE AWARE OF AND YET YOU REFUSE TO RECTIFY IS SIMPLY NOT ACCEPTABLE. I need the NHTSA to start looking at this issue. There are innumerable instances of truck owners OR Dodge owners getting stuck with the same type of situation that I'm in all over the internet. PLEASE HELP ME. Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11574713
Recall Date: Feb 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Abs/Hcu are faulty causing abs and traction control systems to not function causing hazardous conditions while driving
Corrective Action:
Abs/Hcu are faulty causing abs and traction control systems to not function causing hazardous conditions while driving
Additional Notes:
Abs/Hcu are faulty causing abs and traction control systems to not function causing hazardous conditions while driving
Mfg Campaign: 11574802
Recall Date: Feb 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Abs/Hcu are faulty causing abs and traction control systems to not function causing hazardous conditions while driving
Corrective Action:
Abs/Hcu are faulty causing abs and traction control systems to not function causing hazardous conditions while driving
Additional Notes:
Abs/Hcu are faulty causing abs and traction control systems to not function causing hazardous conditions while driving
Mfg Campaign: 11574802
Recall Date: Feb 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My ABS control module is defective, no replacement parts are available. Antilock braking and traction control does not work. Warning lights are on, malfunction confirmed by independent repair shop.
Corrective Action:
My ABS control module is defective, no replacement parts are available. Antilock braking and traction control does not work. Warning lights are on, malfunction confirmed by independent repair shop.
Additional Notes:
My ABS control module is defective, no replacement parts are available. Antilock braking and traction control does not work. Warning lights are on, malfunction confirmed by independent repair shop.
Mfg Campaign: 11574423
Recall Date: Feb 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ram 1500. The contact stated while driving 65 MPH, the vehicle experienced a loss of power steering assist. The contact pulled over and restarted the vehicle. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 16V167000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 109,000.
Corrective Action:
The contact owns a 2016 Ram 1500. The contact stated while driving 65 MPH, the vehicle experienced a loss of power steering assist. The contact pulled over and restarted the vehicle. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 16V167000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 109,000.
Additional Notes:
The contact owns a 2016 Ram 1500. The contact stated while driving 65 MPH, the vehicle experienced a loss of power steering assist. The contact pulled over and restarted the vehicle. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 16V167000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 109,000.
Mfg Campaign: 11574171
Recall Date: Feb 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2016 Ram 1500. The contact stated while operating the vehicle, the front driver's side seat belt malfunctioned and did not properly retract, and the locking mechanism would not click and properly lock to secure the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 91,500.
Corrective Action:
The contact owns a 2016 Ram 1500. The contact stated while operating the vehicle, the front driver's side seat belt malfunctioned and did not properly retract, and the locking mechanism would not click and properly lock to secure the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 91,500.
Additional Notes:
The contact owns a 2016 Ram 1500. The contact stated while operating the vehicle, the front driver's side seat belt malfunctioned and did not properly retract, and the locking mechanism would not click and properly lock to secure the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 91,500.
Mfg Campaign: 11574203
Recall Date: Feb 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The power steering shuts off randomly.
Corrective Action:
The power steering shuts off randomly.
Additional Notes:
The power steering shuts off randomly.
Mfg Campaign: 11573885
Recall Date: Feb 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The power steering shuts off randomly.
Corrective Action:
The power steering shuts off randomly.
Additional Notes:
The power steering shuts off randomly.
Mfg Campaign: 11573885
Recall Date: Feb 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
High pressure fuel pump went out. Dealer refuses to repair stating no parts available since 2022. I purchased vehicle used June 2023, did not know it had a active recall that said "do not sell". Pump went out 4 mo later while driving highway speeds, been parked at dealership for 4 months. No loaner, no attempt to repair, no apology, just say cant do a thing about the 2 year old recall. 1. seems bad faith to sell a flawed veh that has do not sell on recall. 2. no offer to trade it back, fix it or give loaner. 3. repair parts are all over internet including Mopar sales has over 2000 available, dealer said they have no parts.
Corrective Action:
High pressure fuel pump went out. Dealer refuses to repair stating no parts available since 2022. I purchased vehicle used June 2023, did not know it had a active recall that said "do not sell". Pump went out 4 mo later while driving highway speeds, been parked at dealership for 4 months. No loaner, no attempt to repair, no apology, just say cant do a thing about the 2 year old recall. 1. seems bad faith to sell a flawed veh that has do not sell on recall. 2. no offer to trade it back, fix it or give loaner. 3. repair parts are all over internet including Mopar sales has over 2000 available, dealer said they have no parts.
Additional Notes:
High pressure fuel pump went out. Dealer refuses to repair stating no parts available since 2022. I purchased vehicle used June 2023, did not know it had a active recall that said "do not sell". Pump went out 4 mo later while driving highway speeds, been parked at dealership for 4 months. No loaner, no attempt to repair, no apology, just say cant do a thing about the 2 year old recall. 1. seems bad faith to sell a flawed veh that has do not sell on recall. 2. no offer to trade it back, fix it or give loaner. 3. repair parts are all over internet including Mopar sales has over 2000 available, dealer said they have no parts.
Mfg Campaign: 11573123
Recall Date: Feb 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
High pressure fuel pump went out. Dealer refuses to repair stating no parts available since 2022. I purchased vehicle used June 2023, did not know it had a active recall that said "do not sell". Pump went out 4 mo later while driving highway speeds, been parked at dealership for 4 months. No loaner, no attempt to repair, no apology, just say cant do a thing about the 2 year old recall. 1. seems bad faith to sell a flawed veh that has do not sell on recall. 2. no offer to trade it back, fix it or give loaner. 3. repair parts are all over internet including Mopar sales has over 2000 available, dealer said they have no parts.
Corrective Action:
High pressure fuel pump went out. Dealer refuses to repair stating no parts available since 2022. I purchased vehicle used June 2023, did not know it had a active recall that said "do not sell". Pump went out 4 mo later while driving highway speeds, been parked at dealership for 4 months. No loaner, no attempt to repair, no apology, just say cant do a thing about the 2 year old recall. 1. seems bad faith to sell a flawed veh that has do not sell on recall. 2. no offer to trade it back, fix it or give loaner. 3. repair parts are all over internet including Mopar sales has over 2000 available, dealer said they have no parts.
Additional Notes:
High pressure fuel pump went out. Dealer refuses to repair stating no parts available since 2022. I purchased vehicle used June 2023, did not know it had a active recall that said "do not sell". Pump went out 4 mo later while driving highway speeds, been parked at dealership for 4 months. No loaner, no attempt to repair, no apology, just say cant do a thing about the 2 year old recall. 1. seems bad faith to sell a flawed veh that has do not sell on recall. 2. no offer to trade it back, fix it or give loaner. 3. repair parts are all over internet including Mopar sales has over 2000 available, dealer said they have no parts.
Mfg Campaign: 11573123
Recall Date: Feb 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine cooling filter housing is bad. There’s a recall for diesel engines but not 3.6 all needs to be recalled
Corrective Action:
Engine cooling filter housing is bad. There’s a recall for diesel engines but not 3.6 all needs to be recalled
Additional Notes:
Engine cooling filter housing is bad. There’s a recall for diesel engines but not 3.6 all needs to be recalled
Mfg Campaign: 11572695
Recall Date: Feb 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS module, traction control, cruise control not working due to failed ABS module. Yes it can be inspected. RAM dealership saying to drive it. Puts myself, my family, and others at risk due to failed braking. ABS is a safety feature that is required in newer vehicles but isn’t working. Dealer confirmed and also by 3rd party mechanic. Yes. Abs and traction control lights on. Appeared to fully not work December 2023. Had intermittent problems before starting back in 2019. I cannot afford to drive a rental car for the unforeseen future while Chrysler takes their time to figure out a statement. It isn’t right for the customers and other drivers to be put at risk for their engineering problems. Now my truck cannot be traded in at the max value due to the ABS module failure so the customer loses money trying to get from under the non safe vehicle. Please help and save peoples lives by making Chrysler own up to their failed engineering.
Corrective Action:
ABS module, traction control, cruise control not working due to failed ABS module. Yes it can be inspected. RAM dealership saying to drive it. Puts myself, my family, and others at risk due to failed braking. ABS is a safety feature that is required in newer vehicles but isn’t working. Dealer confirmed and also by 3rd party mechanic. Yes. Abs and traction control lights on. Appeared to fully not work December 2023. Had intermittent problems before starting back in 2019. I cannot afford to drive a rental car for the unforeseen future while Chrysler takes their time to figure out a statement. It isn’t right for the customers and other drivers to be put at risk for their engineering problems. Now my truck cannot be traded in at the max value due to the ABS module failure so the customer loses money trying to get from under the non safe vehicle. Please help and save peoples lives by making Chrysler own up to their failed engineering.
Additional Notes:
ABS module, traction control, cruise control not working due to failed ABS module. Yes it can be inspected. RAM dealership saying to drive it. Puts myself, my family, and others at risk due to failed braking. ABS is a safety feature that is required in newer vehicles but isn’t working. Dealer confirmed and also by 3rd party mechanic. Yes. Abs and traction control lights on. Appeared to fully not work December 2023. Had intermittent problems before starting back in 2019. I cannot afford to drive a rental car for the unforeseen future while Chrysler takes their time to figure out a statement. It isn’t right for the customers and other drivers to be put at risk for their engineering problems. Now my truck cannot be traded in at the max value due to the ABS module failure so the customer loses money trying to get from under the non safe vehicle. Please help and save peoples lives by making Chrysler own up to their failed engineering.
Mfg Campaign: 11572648
Recall Date: Feb 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ABS module, traction control, cruise control not working due to failed ABS module. Yes it can be inspected. RAM dealership saying to drive it. Puts myself, my family, and others at risk due to failed braking. ABS is a safety feature that is required in newer vehicles but isn’t working. Dealer confirmed and also by 3rd party mechanic. Yes. Abs and traction control lights on. Appeared to fully not work December 2023. Had intermittent problems before starting back in 2019. I cannot afford to drive a rental car for the unforeseen future while Chrysler takes their time to figure out a statement. It isn’t right for the customers and other drivers to be put at risk for their engineering problems. Now my truck cannot be traded in at the max value due to the ABS module failure so the customer loses money trying to get from under the non safe vehicle. Please help and save peoples lives by making Chrysler own up to their failed engineering.
Corrective Action:
ABS module, traction control, cruise control not working due to failed ABS module. Yes it can be inspected. RAM dealership saying to drive it. Puts myself, my family, and others at risk due to failed braking. ABS is a safety feature that is required in newer vehicles but isn’t working. Dealer confirmed and also by 3rd party mechanic. Yes. Abs and traction control lights on. Appeared to fully not work December 2023. Had intermittent problems before starting back in 2019. I cannot afford to drive a rental car for the unforeseen future while Chrysler takes their time to figure out a statement. It isn’t right for the customers and other drivers to be put at risk for their engineering problems. Now my truck cannot be traded in at the max value due to the ABS module failure so the customer loses money trying to get from under the non safe vehicle. Please help and save peoples lives by making Chrysler own up to their failed engineering.
Additional Notes:
ABS module, traction control, cruise control not working due to failed ABS module. Yes it can be inspected. RAM dealership saying to drive it. Puts myself, my family, and others at risk due to failed braking. ABS is a safety feature that is required in newer vehicles but isn’t working. Dealer confirmed and also by 3rd party mechanic. Yes. Abs and traction control lights on. Appeared to fully not work December 2023. Had intermittent problems before starting back in 2019. I cannot afford to drive a rental car for the unforeseen future while Chrysler takes their time to figure out a statement. It isn’t right for the customers and other drivers to be put at risk for their engineering problems. Now my truck cannot be traded in at the max value due to the ABS module failure so the customer loses money trying to get from under the non safe vehicle. Please help and save peoples lives by making Chrysler own up to their failed engineering.
Mfg Campaign: 11572648
Recall Date: Feb 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Power steering is going out.
Corrective Action:
Power steering is going out.
Additional Notes:
Power steering is going out.
Mfg Campaign: 11572209
Recall Date: Feb 15, 2024
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