Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. Water may damage the electrical connectors between the engine bay and front bumper cable harnesses.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1063
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The panoramic glass sunroof may not be properly secured and can detach.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1060
Recall Date: Jun 19, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain Polestar 3 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1057
Recall Date: May 7, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 hybrid electric vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: RP1043
Recall Date: Dec 18, 2024
Consumer Complaints
72 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I leased a 2025 Polestar 3 in February 2025. Within days, I began to experience serious discomfort. It started with a sensation of inner-ear pressure. It got worse the more time I spent in the vehicle and soon escalated to headaches, dizziness, and nausea. The vehicle is undrivable for me now, and, worse, the sensation of pressure hasn't completely gone away even though I haven't driven the vehicle in weeks. The problem seems to stem from the vehicle's active noise cancellation (ANC) system. I notified Polestar Corporate of the issue on approximately February 26, 2025. On March 13, 2025, a Polestar repair shop attempted to disable the ANC with a software update. After this didn't fix the issue, Polestar suggested on March 27, 2025, that I try driving with the windows closed. This also didn't resolve the issue, and Polestar since has failed to suggest another fix, articulate a plan, identify a timeline, or even let me speak to someone who can make decisions about the matter. Meanwhile, although my case may be extreme, I'm certainly not the only person who's experienced discomfort in the Polestar 3. Even though it's a new model, a forum post suggested other have had issues with the ANC. In addition, one of the Polestar customer service representatives with whom I spoke mentioned that her household has a Polestar 3 and that she avoids it because it bothers her as well.
Corrective Action:
I leased a 2025 Polestar 3 in February 2025. Within days, I began to experience serious discomfort. It started with a sensation of inner-ear pressure. It got worse the more time I spent in the vehicle and soon escalated to headaches, dizziness, and nausea. The vehicle is undrivable for me now, and, worse, the sensation of pressure hasn't completely gone away even though I haven't driven the vehicle in weeks. The problem seems to stem from the vehicle's active noise cancellation (ANC) system. I notified Polestar Corporate of the issue on approximately February 26, 2025. On March 13, 2025, a Polestar repair shop attempted to disable the ANC with a software update. After this didn't fix the issue, Polestar suggested on March 27, 2025, that I try driving with the windows closed. This also didn't resolve the issue, and Polestar since has failed to suggest another fix, articulate a plan, identify a timeline, or even let me speak to someone who can make decisions about the matter. Meanwhile, although my case may be extreme, I'm certainly not the only person who's experienced discomfort in the Polestar 3. Even though it's a new model, a forum post suggested other have had issues with the ANC. In addition, one of the Polestar customer service representatives with whom I spoke mentioned that her household has a Polestar 3 and that she avoids it because it bothers her as well.
Additional Notes:
I leased a 2025 Polestar 3 in February 2025. Within days, I began to experience serious discomfort. It started with a sensation of inner-ear pressure. It got worse the more time I spent in the vehicle and soon escalated to headaches, dizziness, and nausea. The vehicle is undrivable for me now, and, worse, the sensation of pressure hasn't completely gone away even though I haven't driven the vehicle in weeks. The problem seems to stem from the vehicle's active noise cancellation (ANC) system. I notified Polestar Corporate of the issue on approximately February 26, 2025. On March 13, 2025, a Polestar repair shop attempted to disable the ANC with a software update. After this didn't fix the issue, Polestar suggested on March 27, 2025, that I try driving with the windows closed. This also didn't resolve the issue, and Polestar since has failed to suggest another fix, articulate a plan, identify a timeline, or even let me speak to someone who can make decisions about the matter. Meanwhile, although my case may be extreme, I'm certainly not the only person who's experienced discomfort in the Polestar 3. Even though it's a new model, a forum post suggested other have had issues with the ANC. In addition, one of the Polestar customer service representatives with whom I spoke mentioned that her household has a Polestar 3 and that she avoids it because it bothers her as well.
Mfg Campaign: 11656463
Recall Date: Apr 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
From the time of purchase, literally since I first got home from the dealership with it, it will NOT AC charge at 110 or 220v. Multiple chargers tested in multiple locations, both home based and commercial (ChargePoint, etc), none will charge. DC fast charge works fine. Stuck with just having to DC fast charge exclusively. Took it to the dealer, took them about 1.5 hours to finally believe me, but they have identified it, but the module that needs replacement is on back order, so stuck DC charging at about 3x the home charging cost for the time being. Very frustrating on a brand new car. Reference prior NHTSA manufacturer communications (DP1035, DP1037, and DP1038).
Corrective Action:
From the time of purchase, literally since I first got home from the dealership with it, it will NOT AC charge at 110 or 220v. Multiple chargers tested in multiple locations, both home based and commercial (ChargePoint, etc), none will charge. DC fast charge works fine. Stuck with just having to DC fast charge exclusively. Took it to the dealer, took them about 1.5 hours to finally believe me, but they have identified it, but the module that needs replacement is on back order, so stuck DC charging at about 3x the home charging cost for the time being. Very frustrating on a brand new car. Reference prior NHTSA manufacturer communications (DP1035, DP1037, and DP1038).
Additional Notes:
From the time of purchase, literally since I first got home from the dealership with it, it will NOT AC charge at 110 or 220v. Multiple chargers tested in multiple locations, both home based and commercial (ChargePoint, etc), none will charge. DC fast charge works fine. Stuck with just having to DC fast charge exclusively. Took it to the dealer, took them about 1.5 hours to finally believe me, but they have identified it, but the module that needs replacement is on back order, so stuck DC charging at about 3x the home charging cost for the time being. Very frustrating on a brand new car. Reference prior NHTSA manufacturer communications (DP1035, DP1037, and DP1038).
Mfg Campaign: 11652437
Recall Date: Apr 2, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is a BEV. The vehicle has routine charging problems, especially with level 2 home AC charging. Parts have been replaced, but the issues persist.
Corrective Action:
This is a BEV. The vehicle has routine charging problems, especially with level 2 home AC charging. Parts have been replaced, but the issues persist.
Additional Notes:
This is a BEV. The vehicle has routine charging problems, especially with level 2 home AC charging. Parts have been replaced, but the issues persist.
Mfg Campaign: 11650913
Recall Date: Mar 26, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This is a BEV. The vehicle has routine charging problems, especially with level 2 home AC charging. Parts have been replaced, but the issues persist.
Corrective Action:
This is a BEV. The vehicle has routine charging problems, especially with level 2 home AC charging. Parts have been replaced, but the issues persist.
Additional Notes:
This is a BEV. The vehicle has routine charging problems, especially with level 2 home AC charging. Parts have been replaced, but the issues persist.
Mfg Campaign: 11650913
Recall Date: Mar 26, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle simply will not charge at any AC plug. At home I have a Type2-AC charger and the car vails to charge, at work I have access to a similar Type2-AC charge, that too fails to charge. The car will only charge at DC fast chargers and those are few and far between.
Corrective Action:
The vehicle simply will not charge at any AC plug. At home I have a Type2-AC charger and the car vails to charge, at work I have access to a similar Type2-AC charge, that too fails to charge. The car will only charge at DC fast chargers and those are few and far between.
Additional Notes:
The vehicle simply will not charge at any AC plug. At home I have a Type2-AC charger and the car vails to charge, at work I have access to a similar Type2-AC charge, that too fails to charge. The car will only charge at DC fast chargers and those are few and far between.
Mfg Campaign: 11650300
Recall Date: Mar 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle simply will not charge at any AC plug. At home I have a Type2-AC charger and the car vails to charge, at work I have access to a similar Type2-AC charge, that too fails to charge. The car will only charge at DC fast chargers and those are few and far between.
Corrective Action:
The vehicle simply will not charge at any AC plug. At home I have a Type2-AC charger and the car vails to charge, at work I have access to a similar Type2-AC charge, that too fails to charge. The car will only charge at DC fast chargers and those are few and far between.
Additional Notes:
The vehicle simply will not charge at any AC plug. At home I have a Type2-AC charger and the car vails to charge, at work I have access to a similar Type2-AC charge, that too fails to charge. The car will only charge at DC fast chargers and those are few and far between.
Mfg Campaign: 11650300
Recall Date: Mar 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Corrective Action:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Additional Notes:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Mfg Campaign: 11649147
Recall Date: Mar 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Corrective Action:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Additional Notes:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Mfg Campaign: 11649147
Recall Date: Mar 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Corrective Action:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Additional Notes:
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph. When car is already in Drive and at a stop (0 mph), shifting gear changer into drive again, and letting foot off brake and lightly tapping the gas pedals causes car to suddenly lurch forward in a highly disproportional manner to any light pressure applied to the gas pedal. Car then continues to increase speed from 0 mph at an alarming rate as if cruise control is on. This is extremely unsafe. One can accidentally shift the gear into drive more than once while at 0mph, and cause the car to unexpectedly lunge forward into someone or something. Moreover, the current gear is not clearly displayed at any time in a large enough font. The gear indicator is only displayed in tiny font on a small screen atop the steering column, and the gear indicator can be easily blocked by the spoke of the steering wheel when wheel is turned. At no time is the current gear indicator displayed on the larger head unit. Furthermore, there is no audible chime or indication that gear has been switched like in other cars. Without the chime, one can easily put the gear into to Drive twice, entering this dangerous condition where car can lurch forward as if cruise control is suddenly on.
Mfg Campaign: 11649147
Recall Date: Mar 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When parking the car and putting the car in reverse, the cameras are activated and two views are displayed simultaneously on the head unit: 1) a 360 view is displayed; and 2) rear camera view is displayed. However when putting the car in Drive and then back in Reverse again, only the 360 view displays but NOT the Rear view camera. Subsequently drive / reverse sequences during a parking maneuver do not cause the rear camera to display again, The only way to turn the rear camera back on is to keep the car in reverse and then fiddle with the head unit to tap the appropriate button sequences to turn the rear camera back on. This is not safe.
Corrective Action:
When parking the car and putting the car in reverse, the cameras are activated and two views are displayed simultaneously on the head unit: 1) a 360 view is displayed; and 2) rear camera view is displayed. However when putting the car in Drive and then back in Reverse again, only the 360 view displays but NOT the Rear view camera. Subsequently drive / reverse sequences during a parking maneuver do not cause the rear camera to display again, The only way to turn the rear camera back on is to keep the car in reverse and then fiddle with the head unit to tap the appropriate button sequences to turn the rear camera back on. This is not safe.
Additional Notes:
When parking the car and putting the car in reverse, the cameras are activated and two views are displayed simultaneously on the head unit: 1) a 360 view is displayed; and 2) rear camera view is displayed. However when putting the car in Drive and then back in Reverse again, only the 360 view displays but NOT the Rear view camera. Subsequently drive / reverse sequences during a parking maneuver do not cause the rear camera to display again, The only way to turn the rear camera back on is to keep the car in reverse and then fiddle with the head unit to tap the appropriate button sequences to turn the rear camera back on. This is not safe.
Mfg Campaign: 11648253
Recall Date: Mar 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have had the vehicle for 4 months with no charging issues. All of a sudden the other day, my car would not charge at home AC 14-50 outlet using the Polestar supplied cable at 48 amp max setting to achieve the 9-11 kW charging rate. I lowered the max amp to 15, and the car started charging at a very slow rate of 3 kW. I also tried plugging my car into a slow Chargepoint AC charger and it would not charge at all. I contacted Polestar service and after a few hours, I was finally able to get a hold of the technician and he said there is a defective OBC that needs to be changed but it would take at least 2 weeks and that he would not have a loaner available for me until May. He said it was up to me if I wanted to still enjoy my car and just deal with it charging slower at home or charge using DC fast charger instead, which defeats the purpose and convenience of having an EV to begin with.
Corrective Action:
I have had the vehicle for 4 months with no charging issues. All of a sudden the other day, my car would not charge at home AC 14-50 outlet using the Polestar supplied cable at 48 amp max setting to achieve the 9-11 kW charging rate. I lowered the max amp to 15, and the car started charging at a very slow rate of 3 kW. I also tried plugging my car into a slow Chargepoint AC charger and it would not charge at all. I contacted Polestar service and after a few hours, I was finally able to get a hold of the technician and he said there is a defective OBC that needs to be changed but it would take at least 2 weeks and that he would not have a loaner available for me until May. He said it was up to me if I wanted to still enjoy my car and just deal with it charging slower at home or charge using DC fast charger instead, which defeats the purpose and convenience of having an EV to begin with.
Additional Notes:
I have had the vehicle for 4 months with no charging issues. All of a sudden the other day, my car would not charge at home AC 14-50 outlet using the Polestar supplied cable at 48 amp max setting to achieve the 9-11 kW charging rate. I lowered the max amp to 15, and the car started charging at a very slow rate of 3 kW. I also tried plugging my car into a slow Chargepoint AC charger and it would not charge at all. I contacted Polestar service and after a few hours, I was finally able to get a hold of the technician and he said there is a defective OBC that needs to be changed but it would take at least 2 weeks and that he would not have a loaner available for me until May. He said it was up to me if I wanted to still enjoy my car and just deal with it charging slower at home or charge using DC fast charger instead, which defeats the purpose and convenience of having an EV to begin with.
Mfg Campaign: 11647969
Recall Date: Mar 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our vehicle will not charge using our home charging system, even though Polestar’s loaner vehicles charge without issue. We took delivery of the Polestar in early January, but it has spent nearly half the time since then at the service center.
Corrective Action:
Our vehicle will not charge using our home charging system, even though Polestar’s loaner vehicles charge without issue. We took delivery of the Polestar in early January, but it has spent nearly half the time since then at the service center.
Additional Notes:
Our vehicle will not charge using our home charging system, even though Polestar’s loaner vehicles charge without issue. We took delivery of the Polestar in early January, but it has spent nearly half the time since then at the service center.
Mfg Campaign: 11646040
Recall Date: Mar 3, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Our vehicle will not charge using our home charging system, even though Polestar’s loaner vehicles charge without issue. We took delivery of the Polestar in early January, but it has spent nearly half the time since then at the service center.
Corrective Action:
Our vehicle will not charge using our home charging system, even though Polestar’s loaner vehicles charge without issue. We took delivery of the Polestar in early January, but it has spent nearly half the time since then at the service center.
Additional Notes:
Our vehicle will not charge using our home charging system, even though Polestar’s loaner vehicles charge without issue. We took delivery of the Polestar in early January, but it has spent nearly half the time since then at the service center.
Mfg Campaign: 11646040
Recall Date: Mar 3, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AC Charging failure - cannot charge vehicle at home.
Corrective Action:
AC Charging failure - cannot charge vehicle at home.
Additional Notes:
AC Charging failure - cannot charge vehicle at home.
Mfg Campaign: 11644794
Recall Date: Feb 25, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle reported an AC charging fault during AC charging indicating charging is not possible. Vehicle at dealer for diagnosis and repair.
Corrective Action:
Vehicle reported an AC charging fault during AC charging indicating charging is not possible. Vehicle at dealer for diagnosis and repair.
Additional Notes:
Vehicle reported an AC charging fault during AC charging indicating charging is not possible. Vehicle at dealer for diagnosis and repair.
Mfg Campaign: 11644060
Recall Date: Feb 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle will not charge when plugged in and only charges at 1kW. The problem has been inspected and confirmed by the dealer. There were charging malfunction warnings when the issue occurred.
Corrective Action:
The vehicle will not charge when plugged in and only charges at 1kW. The problem has been inspected and confirmed by the dealer. There were charging malfunction warnings when the issue occurred.
Additional Notes:
The vehicle will not charge when plugged in and only charges at 1kW. The problem has been inspected and confirmed by the dealer. There were charging malfunction warnings when the issue occurred.
Mfg Campaign: 11643176
Recall Date: Feb 17, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Activation and persistence of the rearview camera. This situation occurs when selecting reverse, drive and then reverse again in short order (i.e. parallel parking, maneuvering to get into our garage with a narrow driveway and tight turn). When I initially select Reverse, the center display shows both the 360 view and the reverse camera - perfect. When I select Drive to move forward a couple of feet and realign the car, the display switches to show just the 360 view - makes sense. When I then put it back into Reverse to continue parking, the rear view camera does not come back on and only the 360 view is visible. Based on my reading of the regulations, if the car is in reverse, the rear view camera should be active and show on the screen. This is a significant safety issue and one that Polestar claims is not and that their software is operating as designed.
Corrective Action:
Activation and persistence of the rearview camera. This situation occurs when selecting reverse, drive and then reverse again in short order (i.e. parallel parking, maneuvering to get into our garage with a narrow driveway and tight turn). When I initially select Reverse, the center display shows both the 360 view and the reverse camera - perfect. When I select Drive to move forward a couple of feet and realign the car, the display switches to show just the 360 view - makes sense. When I then put it back into Reverse to continue parking, the rear view camera does not come back on and only the 360 view is visible. Based on my reading of the regulations, if the car is in reverse, the rear view camera should be active and show on the screen. This is a significant safety issue and one that Polestar claims is not and that their software is operating as designed.
Additional Notes:
Activation and persistence of the rearview camera. This situation occurs when selecting reverse, drive and then reverse again in short order (i.e. parallel parking, maneuvering to get into our garage with a narrow driveway and tight turn). When I initially select Reverse, the center display shows both the 360 view and the reverse camera - perfect. When I select Drive to move forward a couple of feet and realign the car, the display switches to show just the 360 view - makes sense. When I then put it back into Reverse to continue parking, the rear view camera does not come back on and only the 360 view is visible. Based on my reading of the regulations, if the car is in reverse, the rear view camera should be active and show on the screen. This is a significant safety issue and one that Polestar claims is not and that their software is operating as designed.
Mfg Campaign: 11643197
Recall Date: Feb 17, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Charging system: fails to charge on L2 home charger 1/3 tries.
Corrective Action:
Charging system: fails to charge on L2 home charger 1/3 tries.
Additional Notes:
Charging system: fails to charge on L2 home charger 1/3 tries.
Mfg Campaign: 11640079
Recall Date: Feb 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
STEERING
Potential Consequences:
Lane Keeping and Lane Departure: Lane Departure warnings cannot be disabled, but steering interventions also cannot be disabled, contrary to manual’s instructions and control panel button. With feature turned “off”, vehicle still intervenes and self-steers. Car has steered back toward potholes and bicyclists that I was trying to avoid. I could have destroyed a wheel in the 1st case or killed somebody in the second case.
Corrective Action:
Lane Keeping and Lane Departure: Lane Departure warnings cannot be disabled, but steering interventions also cannot be disabled, contrary to manual’s instructions and control panel button. With feature turned “off”, vehicle still intervenes and self-steers. Car has steered back toward potholes and bicyclists that I was trying to avoid. I could have destroyed a wheel in the 1st case or killed somebody in the second case.
Additional Notes:
Lane Keeping and Lane Departure: Lane Departure warnings cannot be disabled, but steering interventions also cannot be disabled, contrary to manual’s instructions and control panel button. With feature turned “off”, vehicle still intervenes and self-steers. Car has steered back toward potholes and bicyclists that I was trying to avoid. I could have destroyed a wheel in the 1st case or killed somebody in the second case.
Mfg Campaign: 11640083
Recall Date: Feb 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Lane Keeping and Lane Departure: Lane Departure warnings cannot be disabled, but steering interventions also cannot be disabled, contrary to manual’s instructions and control panel button. With feature turned “off”, vehicle still intervenes and self-steers. Car has steered back toward potholes and bicyclists that I was trying to avoid. I could have destroyed a wheel in the 1st case or killed somebody in the second case.
Corrective Action:
Lane Keeping and Lane Departure: Lane Departure warnings cannot be disabled, but steering interventions also cannot be disabled, contrary to manual’s instructions and control panel button. With feature turned “off”, vehicle still intervenes and self-steers. Car has steered back toward potholes and bicyclists that I was trying to avoid. I could have destroyed a wheel in the 1st case or killed somebody in the second case.
Additional Notes:
Lane Keeping and Lane Departure: Lane Departure warnings cannot be disabled, but steering interventions also cannot be disabled, contrary to manual’s instructions and control panel button. With feature turned “off”, vehicle still intervenes and self-steers. Car has steered back toward potholes and bicyclists that I was trying to avoid. I could have destroyed a wheel in the 1st case or killed somebody in the second case.
Mfg Campaign: 11640083
Recall Date: Feb 1, 2025
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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