Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. Water may damage the electrical connectors between the engine bay and front bumper cable harnesses.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1063
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The panoramic glass sunroof may not be properly secured and can detach.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1060
Recall Date: Jun 19, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain Polestar 3 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1057
Recall Date: May 7, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 hybrid electric vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: RP1043
Recall Date: Dec 18, 2024
Consumer Complaints
72 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car does not AC charge
Corrective Action:
Car does not AC charge
Additional Notes:
Car does not AC charge
Mfg Campaign: 11677366
Recall Date: Jul 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AC Charging Fail. Unable to use home charger to charge car even after polestar took car in to replace OBC.
Corrective Action:
AC Charging Fail. Unable to use home charger to charge car even after polestar took car in to replace OBC.
Additional Notes:
AC Charging Fail. Unable to use home charger to charge car even after polestar took car in to replace OBC.
Mfg Campaign: 11675225
Recall Date: Jul 22, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has had onboard charger failure twice
Corrective Action:
Vehicle has had onboard charger failure twice
Additional Notes:
Vehicle has had onboard charger failure twice
Mfg Campaign: 11675357
Recall Date: Jul 22, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Charging on AC power failed. Needed to replace GHCA at dealer, and happened two more times, so 3 trips to the dealer to get a new charging component. Lack of charge left us stranded.
Corrective Action:
Charging on AC power failed. Needed to replace GHCA at dealer, and happened two more times, so 3 trips to the dealer to get a new charging component. Lack of charge left us stranded.
Additional Notes:
Charging on AC power failed. Needed to replace GHCA at dealer, and happened two more times, so 3 trips to the dealer to get a new charging component. Lack of charge left us stranded.
Mfg Campaign: 11675494
Recall Date: Jul 22, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AC charging fails rendering the vehicle unusable when only having access to level 1 and level 2 EV chargers. The onboard charger has been replaced by the Polestar dealer twice. They replaced it once, and it failed to rectify the issue at the dealer; so they replaced it again. After a month of downtime for this issue, we are now on the third onboard charger. Lo and behold, we have the vehicle for three days and it failed again. We’ve resorted to using DC charging but polestar is now unresponsive to our inquiries. We are uncertain whether they will continue to try fixing the issue. Or if they will just ignore us. Also, we had many other electrical and software issues that also caused another separate month of downtime. In the three months since we had this lease, we’ve only driven it on and off for one month. Two months it’s been sitting at a dealership and we are stuck with bad rental car.
Corrective Action:
AC charging fails rendering the vehicle unusable when only having access to level 1 and level 2 EV chargers. The onboard charger has been replaced by the Polestar dealer twice. They replaced it once, and it failed to rectify the issue at the dealer; so they replaced it again. After a month of downtime for this issue, we are now on the third onboard charger. Lo and behold, we have the vehicle for three days and it failed again. We’ve resorted to using DC charging but polestar is now unresponsive to our inquiries. We are uncertain whether they will continue to try fixing the issue. Or if they will just ignore us. Also, we had many other electrical and software issues that also caused another separate month of downtime. In the three months since we had this lease, we’ve only driven it on and off for one month. Two months it’s been sitting at a dealership and we are stuck with bad rental car.
Additional Notes:
AC charging fails rendering the vehicle unusable when only having access to level 1 and level 2 EV chargers. The onboard charger has been replaced by the Polestar dealer twice. They replaced it once, and it failed to rectify the issue at the dealer; so they replaced it again. After a month of downtime for this issue, we are now on the third onboard charger. Lo and behold, we have the vehicle for three days and it failed again. We’ve resorted to using DC charging but polestar is now unresponsive to our inquiries. We are uncertain whether they will continue to try fixing the issue. Or if they will just ignore us. Also, we had many other electrical and software issues that also caused another separate month of downtime. In the three months since we had this lease, we’ve only driven it on and off for one month. Two months it’s been sitting at a dealership and we are stuck with bad rental car.
Mfg Campaign: 11674931
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AC charger unexpectedly fails and replacement parts take 3-4 weeks to obtain. Lack of AC charging could strand a driver in an area where no DC chargers are available.
Corrective Action:
AC charger unexpectedly fails and replacement parts take 3-4 weeks to obtain. Lack of AC charging could strand a driver in an area where no DC chargers are available.
Additional Notes:
AC charger unexpectedly fails and replacement parts take 3-4 weeks to obtain. Lack of AC charging could strand a driver in an area where no DC chargers are available.
Mfg Campaign: 11674942
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Corrective Action:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Additional Notes:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Mfg Campaign: 11674948
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Corrective Action:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Additional Notes:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Mfg Campaign: 11674948
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
STEERING
Potential Consequences:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Corrective Action:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Additional Notes:
three issues 1) media control are not built to steering wheel. The only way to change media is to use the dial. I have to move my hand away from steering wheel and move my eye to see the control. This is a safety hazard. 2) Polestar's driver monitoring software is too sensitive to report overwhelming false alarms. The alarm triggers when turning my head on lane change, moving my eye to change media etc. When there is way too many false alarm, the system become a safety hazard per se. 3) Steering wheel hand detection sometimes don't work even when I have my hand on it. Another distraction.
Mfg Campaign: 11674948
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Module allowing at home level 2 charging failed
Corrective Action:
Module allowing at home level 2 charging failed
Additional Notes:
Module allowing at home level 2 charging failed
Mfg Campaign: 11674969
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After about 3600 miles in service the car stopped charging on level-2 AC chargers. Per discussion with Polestar service the GHVC component failed and was replaced under warranty.
Corrective Action:
After about 3600 miles in service the car stopped charging on level-2 AC chargers. Per discussion with Polestar service the GHVC component failed and was replaced under warranty.
Additional Notes:
After about 3600 miles in service the car stopped charging on level-2 AC chargers. Per discussion with Polestar service the GHVC component failed and was replaced under warranty.
Mfg Campaign: 11675008
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Unable to use AC charging, faulty on board charger module. Occurred at 500 miles/2 weeks of ownership. No warnings.
Corrective Action:
Unable to use AC charging, faulty on board charger module. Occurred at 500 miles/2 weeks of ownership. No warnings.
Additional Notes:
Unable to use AC charging, faulty on board charger module. Occurred at 500 miles/2 weeks of ownership. No warnings.
Mfg Campaign: 11675066
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle stopped charging on level 2 alternating current chargers
Corrective Action:
Vehicle stopped charging on level 2 alternating current chargers
Additional Notes:
Vehicle stopped charging on level 2 alternating current chargers
Mfg Campaign: 11675085
Recall Date: Jul 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle suddenly lost power with no warning on a busy four-lane highway. Despite the obvious crash possibility, I was luckily able to move to the shoulder, but the entire electrical system soon went out. Emergency flashers quit working, making a rear-end collision more likely . It was a hot sunny day but the a/c and even the windows wouldn’t operate and we ran out of water before the tow truck arrived; heat stroke was a real possibility. The car was towed to a dealer who diagnosed the problem as failure of the High Low Control Module (HLCM). It seems to be the same type of failure for which NHTSA issued recall 24V940000, but this recall is not pending on my car. As of this writing, the car is still at a dealer undergoing repairs and should be available for inspection.
Corrective Action:
Vehicle suddenly lost power with no warning on a busy four-lane highway. Despite the obvious crash possibility, I was luckily able to move to the shoulder, but the entire electrical system soon went out. Emergency flashers quit working, making a rear-end collision more likely . It was a hot sunny day but the a/c and even the windows wouldn’t operate and we ran out of water before the tow truck arrived; heat stroke was a real possibility. The car was towed to a dealer who diagnosed the problem as failure of the High Low Control Module (HLCM). It seems to be the same type of failure for which NHTSA issued recall 24V940000, but this recall is not pending on my car. As of this writing, the car is still at a dealer undergoing repairs and should be available for inspection.
Additional Notes:
Vehicle suddenly lost power with no warning on a busy four-lane highway. Despite the obvious crash possibility, I was luckily able to move to the shoulder, but the entire electrical system soon went out. Emergency flashers quit working, making a rear-end collision more likely . It was a hot sunny day but the a/c and even the windows wouldn’t operate and we ran out of water before the tow truck arrived; heat stroke was a real possibility. The car was towed to a dealer who diagnosed the problem as failure of the High Low Control Module (HLCM). It seems to be the same type of failure for which NHTSA issued recall 24V940000, but this recall is not pending on my car. As of this writing, the car is still at a dealer undergoing repairs and should be available for inspection.
Mfg Campaign: 11674724
Recall Date: Jul 19, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Air conditioner is being over worked because front grill shutters won’t open
Corrective Action:
Air conditioner is being over worked because front grill shutters won’t open
Additional Notes:
Air conditioner is being over worked because front grill shutters won’t open
Mfg Campaign: 11673963
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Air conditioner is being over worked because front grill shutters won’t open
Corrective Action:
Air conditioner is being over worked because front grill shutters won’t open
Additional Notes:
Air conditioner is being over worked because front grill shutters won’t open
Mfg Campaign: 11673963
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Air conditioner is being over worked because front grill shutters won’t open
Corrective Action:
Air conditioner is being over worked because front grill shutters won’t open
Additional Notes:
Air conditioner is being over worked because front grill shutters won’t open
Mfg Campaign: 11673963
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Defect Description:
STEERING
Potential Consequences:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Corrective Action:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Additional Notes:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Mfg Campaign: 11672690
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Corrective Action:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Additional Notes:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Mfg Campaign: 11672690
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Corrective Action:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Additional Notes:
The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.
Mfg Campaign: 11672690
Recall Date: Jul 11, 2025
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