Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016-2017 Range Rover and Range Rover Sport vehicles. The driver's seat belt emergency locking retractor may not lock as intended. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) numbers 209, "Seat Belt Assemblies" and 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N678
Recall Date: Apr 5, 2022
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016-2017 Range Rover and Range Rover Sport vehicles. The driver's seat belt Emergency Locking Retractor (ELR) may not lock as designed. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N333
Recall Date: May 9, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2017 Land Rover Range Rover, Range Rover Sport, and Discovery vehicles. The fuel gauge on these vehicles may indicate that the fuel level is low and illuminate the warning lamp, when the fuel tank actually has more fuel. The engine management software may also cut off the engine when the vehicle has traveled approximately 17 more miles.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N206
Recall Date: May 23, 2018
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2017 Land Rover Range Rover and Range Rover Sport vehicles. The instrument cluster (IC) may intermittently go blank.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N124
Recall Date: Oct 26, 2017
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling one 2017 Land Rover Range Rover vehicle. A bolt used to attach the high pressure fuel pump may be too long. As a result, the fuel pump may not be properly secured and the fuel line may crack and leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N074
Recall Date: Aug 4, 2017
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2017 Land Rover Discovery Sport vehicles and 2016-2017 Land Rover Range Rover and Range Rover Sport vehicles. The affected vehicles have seatbelt pretensioners that may not function properly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: P095
Recall Date: Dec 29, 2016
Consumer Complaints
37 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
BREAKING ISSUE THAT CAUSED EXTREME VEHICLE SHAKING AND LOSS OF CONTROL, I TOOK THE VEHICLE TO THE DEALER ROYAL LAND ROVER TUCSON THEY INDICATED THE BREAKS AND ROTORS NEEDED REPLACED AND THIS WAS NOT A WARRANTIED ITEM AND THE COST WAS APPROXIMATELY $2,000. I HAD THE BREAKS AND ROTORS REPLACED AND PAID FOR THE REPAIR OUT OF POCKET, ABOUT THREE MONTHS LATER THE THE PROBLEM RETURNED, I RETURNED BACK TO THE DEALER AND THEY AGAIN REPLACED BREAKS AND ROTORS HOWEVER THEY COVERED THE REPAIR. A COUPLE MONTHS LATER THE PROBLEM RETURNED SO I TOOK THE VEHICLE BACK TO THE DEALER AND THEY OPENED A TECHNICAL ASSISTANCE CASE WITH LAND ROVER THE VEHICLE WAS IN THEIR POSSESSION FOR 4 TO 5 WEEKS AND THEY REPLACED BREAKS AND ROTORS ONCE AGAIN, THIS TOOK PLACE ABOUT 2,000 MILES PRIOR TO THE FACTORY WARRANTY EXPIRING. A COUPLE MONTHS PASSED AND THE PROBLEM BEGAN TO COME BACK ABOUT 1,000 MILES AFTER THE FACTORY WARRANTY HAD EXPIRED, SO I SCHEDULED THE VEHICLE IN FOR SERVICE AT THE DEALER, THEY AGAIN OPENED A TECHNICAL ASSISTANCE CASE WITH LAND ROVER AND THIS TIME LAND ROVER DENIED THE REPAIR AS THE VEHICLE WARRANTY HAD EXPIRED. I HAVE MADE NUMEROUS CALLS TO LAND ROVER CUSTOMER SERVICE I SPOKE TO A LADY ON 4/20/21 WHO SAID THEY HAD AUTHORIZED $1,125 IN REPAIRS TO THE DEALER HOWEVER THEY HAD NOT, SHE ALSO SAID SHE WAS GOING TO CALL ME BACK AND SHE DID NOT. THE VEHICLE IS UNSAFE TO DRIVE AS IT LOOSES CONTROL WHEN THE SEVERE SHAKING OCCURS. LAND ROVER REFUSES TO CORRECT THIS ISSUE AS THE FACTORY WARRANTY HAS NOW EXPIRED EVEN THOUGH THIS ISSUE HAS BEEN ADDRESSED MULTIPLE TIMES UNDER WARRANTY. ALSO RIGHT SIDE LANE DEPARTURE WARNING DOES NOT FUNCTION CORRECTLY AND HAS BEEN ADDRESSED MANY TIMES AS WELL
Corrective Action:
BREAKING ISSUE THAT CAUSED EXTREME VEHICLE SHAKING AND LOSS OF CONTROL, I TOOK THE VEHICLE TO THE DEALER ROYAL LAND ROVER TUCSON THEY INDICATED THE BREAKS AND ROTORS NEEDED REPLACED AND THIS WAS NOT A WARRANTIED ITEM AND THE COST WAS APPROXIMATELY $2,000. I HAD THE BREAKS AND ROTORS REPLACED AND PAID FOR THE REPAIR OUT OF POCKET, ABOUT THREE MONTHS LATER THE THE PROBLEM RETURNED, I RETURNED BACK TO THE DEALER AND THEY AGAIN REPLACED BREAKS AND ROTORS HOWEVER THEY COVERED THE REPAIR. A COUPLE MONTHS LATER THE PROBLEM RETURNED SO I TOOK THE VEHICLE BACK TO THE DEALER AND THEY OPENED A TECHNICAL ASSISTANCE CASE WITH LAND ROVER THE VEHICLE WAS IN THEIR POSSESSION FOR 4 TO 5 WEEKS AND THEY REPLACED BREAKS AND ROTORS ONCE AGAIN, THIS TOOK PLACE ABOUT 2,000 MILES PRIOR TO THE FACTORY WARRANTY EXPIRING. A COUPLE MONTHS PASSED AND THE PROBLEM BEGAN TO COME BACK ABOUT 1,000 MILES AFTER THE FACTORY WARRANTY HAD EXPIRED, SO I SCHEDULED THE VEHICLE IN FOR SERVICE AT THE DEALER, THEY AGAIN OPENED A TECHNICAL ASSISTANCE CASE WITH LAND ROVER AND THIS TIME LAND ROVER DENIED THE REPAIR AS THE VEHICLE WARRANTY HAD EXPIRED. I HAVE MADE NUMEROUS CALLS TO LAND ROVER CUSTOMER SERVICE I SPOKE TO A LADY ON 4/20/21 WHO SAID THEY HAD AUTHORIZED $1,125 IN REPAIRS TO THE DEALER HOWEVER THEY HAD NOT, SHE ALSO SAID SHE WAS GOING TO CALL ME BACK AND SHE DID NOT. THE VEHICLE IS UNSAFE TO DRIVE AS IT LOOSES CONTROL WHEN THE SEVERE SHAKING OCCURS. LAND ROVER REFUSES TO CORRECT THIS ISSUE AS THE FACTORY WARRANTY HAS NOW EXPIRED EVEN THOUGH THIS ISSUE HAS BEEN ADDRESSED MULTIPLE TIMES UNDER WARRANTY. ALSO RIGHT SIDE LANE DEPARTURE WARNING DOES NOT FUNCTION CORRECTLY AND HAS BEEN ADDRESSED MANY TIMES AS WELL
Additional Notes:
BREAKING ISSUE THAT CAUSED EXTREME VEHICLE SHAKING AND LOSS OF CONTROL, I TOOK THE VEHICLE TO THE DEALER ROYAL LAND ROVER TUCSON THEY INDICATED THE BREAKS AND ROTORS NEEDED REPLACED AND THIS WAS NOT A WARRANTIED ITEM AND THE COST WAS APPROXIMATELY $2,000. I HAD THE BREAKS AND ROTORS REPLACED AND PAID FOR THE REPAIR OUT OF POCKET, ABOUT THREE MONTHS LATER THE THE PROBLEM RETURNED, I RETURNED BACK TO THE DEALER AND THEY AGAIN REPLACED BREAKS AND ROTORS HOWEVER THEY COVERED THE REPAIR. A COUPLE MONTHS LATER THE PROBLEM RETURNED SO I TOOK THE VEHICLE BACK TO THE DEALER AND THEY OPENED A TECHNICAL ASSISTANCE CASE WITH LAND ROVER THE VEHICLE WAS IN THEIR POSSESSION FOR 4 TO 5 WEEKS AND THEY REPLACED BREAKS AND ROTORS ONCE AGAIN, THIS TOOK PLACE ABOUT 2,000 MILES PRIOR TO THE FACTORY WARRANTY EXPIRING. A COUPLE MONTHS PASSED AND THE PROBLEM BEGAN TO COME BACK ABOUT 1,000 MILES AFTER THE FACTORY WARRANTY HAD EXPIRED, SO I SCHEDULED THE VEHICLE IN FOR SERVICE AT THE DEALER, THEY AGAIN OPENED A TECHNICAL ASSISTANCE CASE WITH LAND ROVER AND THIS TIME LAND ROVER DENIED THE REPAIR AS THE VEHICLE WARRANTY HAD EXPIRED. I HAVE MADE NUMEROUS CALLS TO LAND ROVER CUSTOMER SERVICE I SPOKE TO A LADY ON 4/20/21 WHO SAID THEY HAD AUTHORIZED $1,125 IN REPAIRS TO THE DEALER HOWEVER THEY HAD NOT, SHE ALSO SAID SHE WAS GOING TO CALL ME BACK AND SHE DID NOT. THE VEHICLE IS UNSAFE TO DRIVE AS IT LOOSES CONTROL WHEN THE SEVERE SHAKING OCCURS. LAND ROVER REFUSES TO CORRECT THIS ISSUE AS THE FACTORY WARRANTY HAS NOW EXPIRED EVEN THOUGH THIS ISSUE HAS BEEN ADDRESSED MULTIPLE TIMES UNDER WARRANTY. ALSO RIGHT SIDE LANE DEPARTURE WARNING DOES NOT FUNCTION CORRECTLY AND HAS BEEN ADDRESSED MANY TIMES AS WELL
Mfg Campaign: 11413525
Recall Date: Apr 23, 2021
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN DRIVING THE VEHICLE, THE FUEL GAUGE CAME ON, INDICATING THE FUEL LEVEL IS LOW AND ILLUMINATES THE WARNING LAMP, HOWEVER THE TANK ACTUALLY HAS MORE FUEL (FULL TANK OF FUEL).
Corrective Action:
WHEN DRIVING THE VEHICLE, THE FUEL GAUGE CAME ON, INDICATING THE FUEL LEVEL IS LOW AND ILLUMINATES THE WARNING LAMP, HOWEVER THE TANK ACTUALLY HAS MORE FUEL (FULL TANK OF FUEL).
Additional Notes:
WHEN DRIVING THE VEHICLE, THE FUEL GAUGE CAME ON, INDICATING THE FUEL LEVEL IS LOW AND ILLUMINATES THE WARNING LAMP, HOWEVER THE TANK ACTUALLY HAS MORE FUEL (FULL TANK OF FUEL).
Mfg Campaign: 11319120
Recall Date: Mar 24, 2020
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN DRIVING THE VEHICLE, THE FUEL GAUGE CAME ON, INDICATING THE FUEL LEVEL IS LOW AND ILLUMINATES THE WARNING LAMP, HOWEVER THE TANK ACTUALLY HAS MORE FUEL (FULL TANK OF FUEL).
Corrective Action:
WHEN DRIVING THE VEHICLE, THE FUEL GAUGE CAME ON, INDICATING THE FUEL LEVEL IS LOW AND ILLUMINATES THE WARNING LAMP, HOWEVER THE TANK ACTUALLY HAS MORE FUEL (FULL TANK OF FUEL).
Additional Notes:
WHEN DRIVING THE VEHICLE, THE FUEL GAUGE CAME ON, INDICATING THE FUEL LEVEL IS LOW AND ILLUMINATES THE WARNING LAMP, HOWEVER THE TANK ACTUALLY HAS MORE FUEL (FULL TANK OF FUEL).
Mfg Campaign: 11319120
Recall Date: Mar 24, 2020
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.
Corrective Action:
WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.
Additional Notes:
WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.
Mfg Campaign: 11255066
Recall Date: Sep 12, 2019
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.
Corrective Action:
WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.
Additional Notes:
WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.
Mfg Campaign: 11255066
Recall Date: Sep 12, 2019
Jaguar Land Rover North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
THE CAR WAS IN A STATIONARY POSITION ON THE GARDEN STATE PARKWAY (TRAFFIC RELATED) WHEN ANOTHER CAR FAILED TO BRAKE AND HIT THE RANGE ROVER FROM BEHIND GOING APPROXIMATELY 55 MILES AN HOUR. UPON IMPACT, THE DRIVER OF THE RANGE ROVER WAS PROPELLED FORWARD INTO THE STEERING WHEEL CAUSING FACE AND HEAD TRAUMA. DRIVER WAS WEARING A SEAT BELT. AFTER THE ACCIDENT, I TRIED TO ENGAGE THE SEAT BELT INTO A LOCKING POSITION WHICH IT FAILED TO DO. I HAVE CALLED THE DEALER AND RANGE ROVER CORP TO DISCUSS THE ISSUE. RANGE ROVER CORP SAID THERE WAS NO RECALL ON MY CAR AND WAS NOT INTERESTED IN DISCUSSING FURTHER. THEY WERE ALSO NOT INTERESTED IN VIEWING THE CAR.
Corrective Action:
THE CAR WAS IN A STATIONARY POSITION ON THE GARDEN STATE PARKWAY (TRAFFIC RELATED) WHEN ANOTHER CAR FAILED TO BRAKE AND HIT THE RANGE ROVER FROM BEHIND GOING APPROXIMATELY 55 MILES AN HOUR. UPON IMPACT, THE DRIVER OF THE RANGE ROVER WAS PROPELLED FORWARD INTO THE STEERING WHEEL CAUSING FACE AND HEAD TRAUMA. DRIVER WAS WEARING A SEAT BELT. AFTER THE ACCIDENT, I TRIED TO ENGAGE THE SEAT BELT INTO A LOCKING POSITION WHICH IT FAILED TO DO. I HAVE CALLED THE DEALER AND RANGE ROVER CORP TO DISCUSS THE ISSUE. RANGE ROVER CORP SAID THERE WAS NO RECALL ON MY CAR AND WAS NOT INTERESTED IN DISCUSSING FURTHER. THEY WERE ALSO NOT INTERESTED IN VIEWING THE CAR.
Additional Notes:
THE CAR WAS IN A STATIONARY POSITION ON THE GARDEN STATE PARKWAY (TRAFFIC RELATED) WHEN ANOTHER CAR FAILED TO BRAKE AND HIT THE RANGE ROVER FROM BEHIND GOING APPROXIMATELY 55 MILES AN HOUR. UPON IMPACT, THE DRIVER OF THE RANGE ROVER WAS PROPELLED FORWARD INTO THE STEERING WHEEL CAUSING FACE AND HEAD TRAUMA. DRIVER WAS WEARING A SEAT BELT. AFTER THE ACCIDENT, I TRIED TO ENGAGE THE SEAT BELT INTO A LOCKING POSITION WHICH IT FAILED TO DO. I HAVE CALLED THE DEALER AND RANGE ROVER CORP TO DISCUSS THE ISSUE. RANGE ROVER CORP SAID THERE WAS NO RECALL ON MY CAR AND WAS NOT INTERESTED IN DISCUSSING FURTHER. THEY WERE ALSO NOT INTERESTED IN VIEWING THE CAR.
Mfg Campaign: 11232755
Recall Date: Jul 17, 2019
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
****NOTE - MISSING VIN AND MODEL YEAR**** MY FRIEND IS IN INTENSIVE CARE AT THE HOSPITAL AND HAS BEEN DECLARED BRAIN DEAD. AS SHE WAS GETTING OUT OF HER CAR, HER CAR ROLLED OVER ON HER IN REVERSE CRUSHING HER HEART AND CUTTING OFF CIRCULATION TO HER BRAIN. THE ROTARY SHIFT KNOB SHE BELIEVED TO BE IN PARK MUST HAVE BEEN IN REVERSE OR MUST HAVE MALFUNCTIONED. SHE IS 41 AND LEAVES BEHIND TWO YOUNG DAUGHTERS. PLEASE INVESTIGATE INTO THESE ROTARY SHIFT KNOBS WHICH NEED TO BE OUTLAWED!!! ## VIN FAILED ## RANGE ROVER ## *DT UPDATED 10/18/18*JB
Corrective Action:
****NOTE - MISSING VIN AND MODEL YEAR**** MY FRIEND IS IN INTENSIVE CARE AT THE HOSPITAL AND HAS BEEN DECLARED BRAIN DEAD. AS SHE WAS GETTING OUT OF HER CAR, HER CAR ROLLED OVER ON HER IN REVERSE CRUSHING HER HEART AND CUTTING OFF CIRCULATION TO HER BRAIN. THE ROTARY SHIFT KNOB SHE BELIEVED TO BE IN PARK MUST HAVE BEEN IN REVERSE OR MUST HAVE MALFUNCTIONED. SHE IS 41 AND LEAVES BEHIND TWO YOUNG DAUGHTERS. PLEASE INVESTIGATE INTO THESE ROTARY SHIFT KNOBS WHICH NEED TO BE OUTLAWED!!! ## VIN FAILED ## RANGE ROVER ## *DT UPDATED 10/18/18*JB
Additional Notes:
****NOTE - MISSING VIN AND MODEL YEAR**** MY FRIEND IS IN INTENSIVE CARE AT THE HOSPITAL AND HAS BEEN DECLARED BRAIN DEAD. AS SHE WAS GETTING OUT OF HER CAR, HER CAR ROLLED OVER ON HER IN REVERSE CRUSHING HER HEART AND CUTTING OFF CIRCULATION TO HER BRAIN. THE ROTARY SHIFT KNOB SHE BELIEVED TO BE IN PARK MUST HAVE BEEN IN REVERSE OR MUST HAVE MALFUNCTIONED. SHE IS 41 AND LEAVES BEHIND TWO YOUNG DAUGHTERS. PLEASE INVESTIGATE INTO THESE ROTARY SHIFT KNOBS WHICH NEED TO BE OUTLAWED!!! ## VIN FAILED ## RANGE ROVER ## *DT UPDATED 10/18/18*JB
Mfg Campaign: 11133235
Recall Date: Oct 4, 2018
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Mfg Campaign: 11123387
Recall Date: Aug 30, 2018
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Mfg Campaign: 11123387
Recall Date: Aug 30, 2018
Jaguar Land Rover North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Mfg Campaign: 11123387
Recall Date: Aug 30, 2018
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO (TFT) VIRTUAL DISPLAY INSTRUMENT CLUSTER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE INSTRUMENT PANEL WOULD FLASH AND DISPLAY VARIOUS WARNING MESSAGES. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS DUE TO HAVE A RECALL REPAIR COMPLETED ON THE INSTRUMENT PANEL. *JS
Corrective Action:
2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO (TFT) VIRTUAL DISPLAY INSTRUMENT CLUSTER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE INSTRUMENT PANEL WOULD FLASH AND DISPLAY VARIOUS WARNING MESSAGES. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS DUE TO HAVE A RECALL REPAIR COMPLETED ON THE INSTRUMENT PANEL. *JS
Additional Notes:
2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO (TFT) VIRTUAL DISPLAY INSTRUMENT CLUSTER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE INSTRUMENT PANEL WOULD FLASH AND DISPLAY VARIOUS WARNING MESSAGES. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS DUE TO HAVE A RECALL REPAIR COMPLETED ON THE INSTRUMENT PANEL. *JS
Mfg Campaign: 11066228
Recall Date: Feb 13, 2018
Jaguar Land Rover North America, Llc
Defect Description:
STRUCTURE
Potential Consequences:
2017 RANGE ROVER. CONSUMER WRITES SEEKING A REFUND FOR PURCHASE OF VEHICLE BECAUSE THE LAND ROVER TOWING SYSTEM IS NOT EQUIP FOR TRAILERS WITH WIDELY USED LED TAIL LAMPS. *LD *JS
Corrective Action:
2017 RANGE ROVER. CONSUMER WRITES SEEKING A REFUND FOR PURCHASE OF VEHICLE BECAUSE THE LAND ROVER TOWING SYSTEM IS NOT EQUIP FOR TRAILERS WITH WIDELY USED LED TAIL LAMPS. *LD *JS
Additional Notes:
2017 RANGE ROVER. CONSUMER WRITES SEEKING A REFUND FOR PURCHASE OF VEHICLE BECAUSE THE LAND ROVER TOWING SYSTEM IS NOT EQUIP FOR TRAILERS WITH WIDELY USED LED TAIL LAMPS. *LD *JS
Mfg Campaign: 11066235
Recall Date: Feb 9, 2018
Jaguar Land Rover North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 N/A LAND ROVER L560. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE DEFROSTER/DEFOGGER DID NOT FUNCTION, MAKING IT DIFFICULT TO NEITHER CLEAR THE WINDSHIELD NOR SEE THE ROADWAY. THERE WAS NO WARNING INDICATORS. THE VEHICLE WAS TAKEN TO THE LAND ROVER JACKSON DEALER LOCATED AT 5320 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39211, PHONE NUMBER 601-326-5600, WHERE A DIAGNOSTIC TEST WAS PERFORMED AND THE TECHNICIAN UPGRADED THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT A KNOWN ISSUE. THE FAILURE MILEAGE WAS ABOUT 1,220. BEFORE THE MALFUNCTION OF THE DEFROSTER, THE CLIMATE CONTROL DASH STARTING FLICKERING AND WENT OUT FOR ABOUT 3-5 MINUTES. THIS PROBLEM HAS HAPPEN AGAIN (JAN. 13, 2018) THE BACK AND SIDE WINDOWS ARE NOT DEFROSTING. *DT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2018 N/A LAND ROVER L560. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE DEFROSTER/DEFOGGER DID NOT FUNCTION, MAKING IT DIFFICULT TO NEITHER CLEAR THE WINDSHIELD NOR SEE THE ROADWAY. THERE WAS NO WARNING INDICATORS. THE VEHICLE WAS TAKEN TO THE LAND ROVER JACKSON DEALER LOCATED AT 5320 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39211, PHONE NUMBER 601-326-5600, WHERE A DIAGNOSTIC TEST WAS PERFORMED AND THE TECHNICIAN UPGRADED THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT A KNOWN ISSUE. THE FAILURE MILEAGE WAS ABOUT 1,220. BEFORE THE MALFUNCTION OF THE DEFROSTER, THE CLIMATE CONTROL DASH STARTING FLICKERING AND WENT OUT FOR ABOUT 3-5 MINUTES. THIS PROBLEM HAS HAPPEN AGAIN (JAN. 13, 2018) THE BACK AND SIDE WINDOWS ARE NOT DEFROSTING. *DT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2018 N/A LAND ROVER L560. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE DEFROSTER/DEFOGGER DID NOT FUNCTION, MAKING IT DIFFICULT TO NEITHER CLEAR THE WINDSHIELD NOR SEE THE ROADWAY. THERE WAS NO WARNING INDICATORS. THE VEHICLE WAS TAKEN TO THE LAND ROVER JACKSON DEALER LOCATED AT 5320 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39211, PHONE NUMBER 601-326-5600, WHERE A DIAGNOSTIC TEST WAS PERFORMED AND THE TECHNICIAN UPGRADED THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT A KNOWN ISSUE. THE FAILURE MILEAGE WAS ABOUT 1,220. BEFORE THE MALFUNCTION OF THE DEFROSTER, THE CLIMATE CONTROL DASH STARTING FLICKERING AND WENT OUT FOR ABOUT 3-5 MINUTES. THIS PROBLEM HAS HAPPEN AGAIN (JAN. 13, 2018) THE BACK AND SIDE WINDOWS ARE NOT DEFROSTING. *DT *AS
Mfg Campaign: 11055355
Recall Date: Dec 18, 2017
Jaguar Land Rover North America, Llc
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO CONCERNS WITH BRIGHT HEADLIGHTS ON VEHICLE IMPAIRING OTHER DRIVERS VISION ON THE ROAD. *LD THE CONSUMER STATED THE HEADLIGHTS WERE EXCEPTIONALLY BRIGHT. THE BRIGHTNESS WAS EXACERBATED BY THE HEIGHT OF THE VEHICLE. THE CONSUMER STATED THE XENON LIGHTS SHOULD BE DIMMED OR AIMED DOWNWARD. UPDATED 05/11/2017 *JS
Corrective Action:
2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO CONCERNS WITH BRIGHT HEADLIGHTS ON VEHICLE IMPAIRING OTHER DRIVERS VISION ON THE ROAD. *LD THE CONSUMER STATED THE HEADLIGHTS WERE EXCEPTIONALLY BRIGHT. THE BRIGHTNESS WAS EXACERBATED BY THE HEIGHT OF THE VEHICLE. THE CONSUMER STATED THE XENON LIGHTS SHOULD BE DIMMED OR AIMED DOWNWARD. UPDATED 05/11/2017 *JS
Additional Notes:
2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO CONCERNS WITH BRIGHT HEADLIGHTS ON VEHICLE IMPAIRING OTHER DRIVERS VISION ON THE ROAD. *LD THE CONSUMER STATED THE HEADLIGHTS WERE EXCEPTIONALLY BRIGHT. THE BRIGHTNESS WAS EXACERBATED BY THE HEIGHT OF THE VEHICLE. THE CONSUMER STATED THE XENON LIGHTS SHOULD BE DIMMED OR AIMED DOWNWARD. UPDATED 05/11/2017 *JS
Mfg Campaign: 10980570
Recall Date: May 11, 2017
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE LOST POWER ON TWO OCCASIONS. BOTH INSTANCES TOOK PLACE WHILE THE VEHICLE WAS STOPPED IN TRAFFIC WITH THE DRIVER'S FOOT ON THE BRAKE. VEHICLE SHUT ITSELF OFF AND PUT ITSELF IN PARK WITH NO INPUT FROM THE DRIVER. VEHICLE'S ONBOARD TRACKING SOFTWARE RECORDED BOTH EVENTS. ONE EVENT TOOK PLACE ON A TWO LANE RURAL ROAD WHILE STOPPED AT A LIGHT. THE SECOND TOOK PLACE ON THE INTERSTATE HIGHWAY WHILE STOPPED IN A TRAFFIC BACK UP. INCIDENTS HAVE BEEN REPORTED TO JAGUAR LAND ROVER.
Corrective Action:
VEHICLE LOST POWER ON TWO OCCASIONS. BOTH INSTANCES TOOK PLACE WHILE THE VEHICLE WAS STOPPED IN TRAFFIC WITH THE DRIVER'S FOOT ON THE BRAKE. VEHICLE SHUT ITSELF OFF AND PUT ITSELF IN PARK WITH NO INPUT FROM THE DRIVER. VEHICLE'S ONBOARD TRACKING SOFTWARE RECORDED BOTH EVENTS. ONE EVENT TOOK PLACE ON A TWO LANE RURAL ROAD WHILE STOPPED AT A LIGHT. THE SECOND TOOK PLACE ON THE INTERSTATE HIGHWAY WHILE STOPPED IN A TRAFFIC BACK UP. INCIDENTS HAVE BEEN REPORTED TO JAGUAR LAND ROVER.
Additional Notes:
VEHICLE LOST POWER ON TWO OCCASIONS. BOTH INSTANCES TOOK PLACE WHILE THE VEHICLE WAS STOPPED IN TRAFFIC WITH THE DRIVER'S FOOT ON THE BRAKE. VEHICLE SHUT ITSELF OFF AND PUT ITSELF IN PARK WITH NO INPUT FROM THE DRIVER. VEHICLE'S ONBOARD TRACKING SOFTWARE RECORDED BOTH EVENTS. ONE EVENT TOOK PLACE ON A TWO LANE RURAL ROAD WHILE STOPPED AT A LIGHT. THE SECOND TOOK PLACE ON THE INTERSTATE HIGHWAY WHILE STOPPED IN A TRAFFIC BACK UP. INCIDENTS HAVE BEEN REPORTED TO JAGUAR LAND ROVER.
Mfg Campaign: 10984218
Recall Date: May 8, 2017
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE AUTONOMOUS EMERGENCY BRAKING (AEB) SYSTEM IS NON FUNCTIONAL. ERROR MESSAGE ON THE DASH WILL SOMETIMES REPORT RECALIBRATION AND AT OTHER TIME STATE THAT THE SYSTEM IS UNAVAILABLE. ALSO INDICATES THAT THE "FORWARD ALERT" IS NOT AVAILABLE. THE DEALER IS UNCLEAR ABOUT HOW THIS WILL EFFECT VEHICLE HANDLING AND SAFETY. THEY HAVE REPORTED THAT THERE IS A SOFTWARE PATCH COMING BUT IT HAS NOT BEEN PROVIDED TO THE PUBLIC YET.
Corrective Action:
THE AUTONOMOUS EMERGENCY BRAKING (AEB) SYSTEM IS NON FUNCTIONAL. ERROR MESSAGE ON THE DASH WILL SOMETIMES REPORT RECALIBRATION AND AT OTHER TIME STATE THAT THE SYSTEM IS UNAVAILABLE. ALSO INDICATES THAT THE "FORWARD ALERT" IS NOT AVAILABLE. THE DEALER IS UNCLEAR ABOUT HOW THIS WILL EFFECT VEHICLE HANDLING AND SAFETY. THEY HAVE REPORTED THAT THERE IS A SOFTWARE PATCH COMING BUT IT HAS NOT BEEN PROVIDED TO THE PUBLIC YET.
Additional Notes:
THE AUTONOMOUS EMERGENCY BRAKING (AEB) SYSTEM IS NON FUNCTIONAL. ERROR MESSAGE ON THE DASH WILL SOMETIMES REPORT RECALIBRATION AND AT OTHER TIME STATE THAT THE SYSTEM IS UNAVAILABLE. ALSO INDICATES THAT THE "FORWARD ALERT" IS NOT AVAILABLE. THE DEALER IS UNCLEAR ABOUT HOW THIS WILL EFFECT VEHICLE HANDLING AND SAFETY. THEY HAVE REPORTED THAT THERE IS A SOFTWARE PATCH COMING BUT IT HAS NOT BEEN PROVIDED TO THE PUBLIC YET.
Mfg Campaign: 10970433
Recall Date: Apr 4, 2017
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE AUTONOMOUS EMERGENCY BRAKING (AEB) SYSTEM IS NON FUNCTIONAL. ERROR MESSAGE ON THE DASH WILL SOMETIMES REPORT RECALIBRATION AND AT OTHER TIME STATE THAT THE SYSTEM IS UNAVAILABLE. ALSO INDICATES THAT THE "FORWARD ALERT" IS NOT AVAILABLE. THE DEALER IS UNCLEAR ABOUT HOW THIS WILL EFFECT VEHICLE HANDLING AND SAFETY. THEY HAVE REPORTED THAT THERE IS A SOFTWARE PATCH COMING BUT IT HAS NOT BEEN PROVIDED TO THE PUBLIC YET.
Corrective Action:
THE AUTONOMOUS EMERGENCY BRAKING (AEB) SYSTEM IS NON FUNCTIONAL. ERROR MESSAGE ON THE DASH WILL SOMETIMES REPORT RECALIBRATION AND AT OTHER TIME STATE THAT THE SYSTEM IS UNAVAILABLE. ALSO INDICATES THAT THE "FORWARD ALERT" IS NOT AVAILABLE. THE DEALER IS UNCLEAR ABOUT HOW THIS WILL EFFECT VEHICLE HANDLING AND SAFETY. THEY HAVE REPORTED THAT THERE IS A SOFTWARE PATCH COMING BUT IT HAS NOT BEEN PROVIDED TO THE PUBLIC YET.
Additional Notes:
THE AUTONOMOUS EMERGENCY BRAKING (AEB) SYSTEM IS NON FUNCTIONAL. ERROR MESSAGE ON THE DASH WILL SOMETIMES REPORT RECALIBRATION AND AT OTHER TIME STATE THAT THE SYSTEM IS UNAVAILABLE. ALSO INDICATES THAT THE "FORWARD ALERT" IS NOT AVAILABLE. THE DEALER IS UNCLEAR ABOUT HOW THIS WILL EFFECT VEHICLE HANDLING AND SAFETY. THEY HAVE REPORTED THAT THERE IS A SOFTWARE PATCH COMING BUT IT HAS NOT BEEN PROVIDED TO THE PUBLIC YET.
Mfg Campaign: 10970433
Recall Date: Apr 4, 2017
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