Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N901
Recall Date: May 23, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover and Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N778
Recall Date: Jan 18, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2018-2020 Range Rover, Range Rover Sport, Discovery, and Range Rover Velar vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N556
Recall Date: Feb 25, 2021
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Range Rover and Range Rover Sport vehicles equipped with Continental Surround Camera Systems. The back-up camera system may fail to display the rearview image when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N367
Recall Date: Aug 15, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Land Rover Range Rover, Land Rover Range Rover Sport and Land Rover Discovery vehicles. The Autonomous Emergency Braking (AEB) system may be disabled without warning the driver that the system is not functional.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N227
Recall Date: Sep 13, 2018
Consumer Complaints
47 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE AUTOMATIC EMERGENCY BRAKING SYSTEM IS NOT FUNCTIONING AND IT DOES NOT GIVE A WARNING THAT THE SYSTEM IS NOT FUNCTIONAL.
Corrective Action:
THE AUTOMATIC EMERGENCY BRAKING SYSTEM IS NOT FUNCTIONING AND IT DOES NOT GIVE A WARNING THAT THE SYSTEM IS NOT FUNCTIONAL.
Additional Notes:
THE AUTOMATIC EMERGENCY BRAKING SYSTEM IS NOT FUNCTIONING AND IT DOES NOT GIVE A WARNING THAT THE SYSTEM IS NOT FUNCTIONAL.
Mfg Campaign: 11162531
Recall Date: Dec 19, 2018
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Corrective Action:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Additional Notes:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Mfg Campaign: 11115798
Recall Date: Aug 5, 2018
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Corrective Action:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Additional Notes:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Mfg Campaign: 11115798
Recall Date: Aug 5, 2018
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Corrective Action:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Additional Notes:
IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.
Mfg Campaign: 11115798
Recall Date: Aug 5, 2018
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Corrective Action:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Additional Notes:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Mfg Campaign: 11100300
Recall Date: Jun 6, 2018
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Corrective Action:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Additional Notes:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Mfg Campaign: 11100300
Recall Date: Jun 6, 2018
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Corrective Action:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Additional Notes:
THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!
Mfg Campaign: 11100300
Recall Date: Jun 6, 2018
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